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Duve App

4.7 (756 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Piyush Mutha Ildefonso Moyano NR Hasnaa Tahrour Zoltan Molnar Marieke Wisse

Piyush, Ildefonso, Nicholas + 82 more experts recommend Duve

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Duve App

4.7 (756 REVIEWS)

Ranked 1 (out of 96) in Hotel Guest Apps

2026 Winner Hotel Software

Hoteliers voted Duve as the #1 Hotel Guest Apps provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Get an AI powered branded guest app by Duve - ready in a week!

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94% recommended by 732 hotels

Accor, Leonardo, The Set Collection & 729 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Duve’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Duve is praised as a hotel guest app that centralizes pre-arrival check-in, guest messaging, in-stay requests, and post-stay contact to save front-desk time and streamline operations. Reviewers say it drives ancillary revenue through upsells, room service and special offers, while improving guest convenience and personalization. Buyers should note recurring requests for stronger PMS integrations, more flexible automation/customization, better reporting, and smoother multilingual workflows.

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Accor, Leonardo, The Set Collection & 729 others

Read their reviews

Partners say

Industry experts recommend Duve for its comprehensive suite of features that streamline operations and elevate guest experiences. Duve’s unique strengths lie in its ability to consolidate guest messaging, upselling, contactless check-in, and customization into one integrated platform. Additionally, its flexibility with third-party integrations and ability to adapt to rapidly changing hospitality needs make it a preferred choice. Critical feedback often highlights the occasional complexity in user setup.

Ildefonso Moyano Hasnaa Tahrour Zoltan Molnar

Ildefonso, Hasnaa, Zoltan and 63 others

Read their recommendations

What Types of Hotels Duve is Popular For

Size

65 | X-Small (1-9 room)

228 | Small (10-49 room)

178 | Mid-Sized (50-99 room)

547 | Large (100-499 room)

90 | X-Large (500+ room)

Country

377 | Israel

132 | France

60 | Australia

60 | United States

59 | United Kingdom

35 | Germany

35 | Spain

28 | Greece

27 | Portugal

25 | Netherlands

23 | Mexico

22 | Italy

20 | Cyprus

15 | Thailand

14 | Belgium

12 | United Arab Emirates

12 | Canada

11 | Austria

10 | Switzerland

10 | India

8 | Philippines

7 | Luxembourg

6 | Japan

5 | Czech Republic

5 | Ireland

4 | Cayman Islands

4 | Finland

4 | Poland

3 | Turks and Caicos Islands

3 | Morocco

3 | Malaysia

3 | Denmark

3 | New Zealand

3 | Singapore

3 | Indonesia

3 | Monaco

2 | Romania

2 | Brazil

2 | Croatia

2 | Costa Rica

2 | Norway

2 | Saudi Arabia

2 | Bulgaria

2 | Lithuania

2 | Fiji

2 | Turkey

1 | Serbia

1 | Slovakia

1 | Zimbabwe

1 | Korea, South

1 | Kenya

1 | Malta

1 | Latvia

1 | South Africa

1 | Albania

1 | Virgin Islands, British

1 | Taiwan

1 | Colombia

1 | Honduras

Type

498 | Luxury Hotels

434 | Boutique Hotels

400 | City Center Hotels

382 | Resorts

352 | Branded Hotels

259 | Bed & Breakfast & Inns

253 | Vacation Rentals & Villas

214 | Airport/Conference Hotels

193 | Hostels

176 | Limited Service & Budget Hotels

152 | Extended Stay & Serviced Apartments

16 | RV Parks & Campgrounds

13 | Casinos

8 | Motels

Region

464 | Europe

393 | Middle East

95 | North America

65 | Oceania

50 | Asia Pacific

8 | Central America

6 | South America

6 | Africa

Category

829 | Guest Messaging Software

756 | Hotel Guest Apps

634 | Contactless Check-in

439 | Upselling Software

186 | Mobile Ordering & Room Service

4 | Hotel Keyless Entry Systems

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Duve Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Hotel Guest Apps for Small Hotels
#1 of 15
Best Hotel Guest Apps for Mid-sized Hotels
#1 of 19
Best Hotel Guest Apps for Large Hotels
#1 of 14

Duve Hotel Guest Apps Rankings

By size
Best Hotel Guest Apps for Small Hotels 93% recommended by 139 Small hotels
#1 of 15
Duve is a top Hotel Guest Apps pick among small hotels on HotelTechReport, praised for its contactless pre-check-in feature that allows guests to complete their registrations and payments seamlessly before arrival. This significantly reduces front desk workload and enhances the guest experience.
Best Hotel Guest Apps for Mid-sized Hotels 95% recommended by 229 Mid-sized hotels
#1 of 19
Duve is a top Hotel Guest Apps pick among mid-sized hotels on HotelTechReport, praised for its automated pre-arrival check-in that streamlines guest arrivals and boosts operational efficiency. Hoteliers appreciate how "over 90% of our guests now complete their check-in" using this feature.
Best Hotel Guest Apps for Large Hotels 96% recommended by 195 Large hotels
#1 of 14
Duve is a top Hotel Guest Apps pick among large hotels on HotelTechReport for its contactless check-in, which significantly streamlines arrival processes by allowing guests to pre-register and reducing front desk workload. Hoteliers appreciate the platform’s ability to enhance guest communication while promoting upsells seamlessly.
Best Hotel Guest Apps for Enterprise Hotels 93% recommended by 66 Enterprise hotels
#1 of 8
Duve is a top Hotel Guest Apps pick among large hotels on HotelTechReport, praised for its online check-in and upselling features, which streamline guest interactions and enhance revenue. One hotelier highlights that this capability "significantly enhances both efficiency and convenience," making arrivals seamless.
By type
Best Hotel Guest Apps for Resorts 97% recommended by 255 Resorts hotels
#1 of 16
Duve is a top Hotel Guest Apps pick among resorts on HotelTechReport, praised for its online check-in feature that significantly enhances the arrival experience by allowing guests to complete registration before arrival, thus "saves time for our customers." This capability reduces front office workload and improves guest satisfaction.
Best Hotel Guest Apps for Other 95% recommended by 114 Other hotels
#1 of 11
Duve is a top Hotel Guest Apps pick among other properties on HotelTechReport for enhancing guest engagement through personalized communication and tailored upselling options. Reviewers highlight that its features "turn standard stays into highly profitable, five-star guest experiences," helping hotels enhance their revenue significantly.
Best Hotel Guest Apps for Hostels 96% recommended by 137 Hostels hotels
#1 of 4
Duve is a top Hotel Guest Apps pick among hostels on HotelTechReport, praised for its contactless check-in feature that significantly reduces front desk workload and enhances guest experience. One operator noted, "It helps us provide valuable pre-arrival information" while streamlining guest interactions.
Best Hotel Guest Apps for City Center Hotels 95% recommended by 247 City Center Hotels hotels
#1 of 18
Duve is a top Hotel Guest Apps pick among city center hotels on HotelTechReport because its online check-in feature significantly streamlines guest arrivals, reducing front desk congestion. Hoteliers appreciate that it allows them to communicate effectively throughout the guest journey, aligning with their operational needs.
Best Hotel Guest Apps for Casinos 83% recommended by 9 Casinos hotels
#1 of 5
Duve is a top Hotel Guest Apps pick among casino hotels on HotelTechReport because it handles pre-arrival check-in, payments, and service requests all in one place, significantly reducing front desk noise. Hoteliers appreciate the measurable results, noting “20–30% fewer desk calls” within weeks of implementation.
Best Hotel Guest Apps for Branded Hotels 96% recommended by 208 Branded Hotels hotels
#1 of 15
Duve is a top Hotel Guest Apps pick among branded hotels on HotelTechReport, offering an effective online check-in feature that significantly accelerates guest arrivals and reduces front desk congestion. Hoteliers appreciate how this enables them to enhance service efficiency while allowing guests to start their stay smoothly and promptly.
Best Hotel Guest Apps for Boutique Hotels 94% recommended by 256 Boutique Hotels hotels
#1 of 21
Duve is a top Hotel Guest Apps pick among boutique hotels on HotelTechReport for its ability to streamline guest communication and the check-in process, allowing hotel staff to manage multiple guest interactions in one centralized hub. Hoteliers appreciate how it enables personalized service, enhances upselling opportunities, and keeps everything organized for a smoother guest experience.
Best Hotel Guest Apps for Bed & Breakfast & Inns 95% recommended by 164 Bed & Breakfast & Inns hotels
#1 of 16
Duve is a top Hotel Guest Apps pick among Bed-N-Breakfast properties on HotelTechReport, praised for its online check-in that reduces reception workload and creates a smoother arrival experience. Reviewers highlight how it facilitates pre-arrival communication and upselling opportunities, enhancing both guest satisfaction and revenue.
Best Hotel Guest Apps for Airport/Conference Hotels 96% recommended by 135 Airport/Conference Hotels hotels
#1 of 17
Duve is a top Hotel Guest Apps pick among Conference on HotelTechReport, praised for its pre-check-in feature that significantly streamlines the check-in process, allowing hotels to efficiently manage high occupancy days and keep guests informed about early check-in options.
Best Hotel Guest Apps for Limited Service & Budget Hotels 94% recommended by 111 Limited Service & Budget Hotels hotels
#1 of 15
Duve is a top Hotel Guest Apps pick among limited-service-budget hotels on HotelTechReport, praised for its online check-in feature that significantly reduces front desk wait times and enhances guest convenience. Hoteliers appreciate how it helps streamline guest communication while collecting essential information before arrival.
Best Hotel Guest Apps for Extended Stay & Serviced Apartments 95% recommended by 94 Extended Stay & Serviced Apartments hotels
#1 of 8
Duve is a top Hotel Guest Apps pick among Extended-Stay-Serviced-Apartments on HotelTechReport for its contactless check-in feature, which allows over 90% of guests to complete their check-in digitally, significantly enhancing guest satisfaction and operational efficiency.
Best Hotel Guest Apps for Vacation Rentals & Villas 94% recommended by 166 Vacation Rentals & Villas hotels
#1 of 5
Duve is a top Hotel Guest Apps pick among vacation rentals and villas on HotelTechReport, thanks to its online check-in feature that simplifies guest arrival and ensures important details are collected in advance. This not only enhances the guest experience but also streamlines operations, allowing staff to focus on personalized service.
Best Hotel Guest Apps for Luxury Hotels 96% recommended by 305 Luxury Hotels hotels
#1 of 17
Duve is a top Hotel Guest Apps pick among luxury hotels on HotelTechReport, enabling personalized upselling and seamless guest communication that enhances satisfaction and operational efficiency. Hoteliers appreciate how the platform allows them to promote services and gather guest insights even before arrival, driving additional revenue.
Best Hotel Guest Apps for RV Parks & Campgrounds 87% recommended by 7 RV Parks & Campgrounds hotels
#2 of 2
Duve is a top Hotel Guest Apps pick among Rv-Parks-Campgrounds on HotelTechReport for its ability to handle pre-arrival communication and personalized upselling, which helps operators engage guests effectively throughout their stay. This proactive approach ensures that teams can anticipate needs and create meaningful guest interactions.
By region
Best Hotel Guest Apps for hotels in Central America 98% recommended by 8 hotels in Central America
#1 of 1
Duve is a top Hotel Guest Apps pick among Central America on HotelTechReport for its contactless check-in feature that has significantly reduced front-office workload while enhancing guest satisfaction. Hoteliers appreciate how it centralizes all guest needs, making operations smoother and guests happier.
Best Hotel Guest Apps for hotels in Middle East 99% recommended by 258 hotels in Middle East
#1 of 5
Duve is a top Hotel Guest Apps pick among mid-sized hotels in the Middle East on HotelTechReport, thanks to its effective pre-check-in feature that significantly reduces front desk workload and enhances guest experience. Hoteliers appreciate that it enables seamless digital communication and upselling opportunities, creating a smooth guest journey.
Best Hotel Guest Apps for hotels in Oceania 88% recommended by 37 hotels in Oceania
#1 of 2
Duve is a top Hotel Guest Apps pick among Oceania on HotelTechReport for its effective upselling features, which enhance revenue by presenting guests with personalized add-on options. This capability allows properties to provide thoughtful service while streamlining operational tasks, impacting the overall guest experience positively.
Best Hotel Guest Apps for hotels in Asia Pacific 84% recommended by 29 hotels in Asia Pacific
#1 of 4
Duve is a top Hotel Guest Apps pick among Asia Pacific on HotelTechReport, praised for centralizing guest communication, check-in, upselling, and messaging into a single platform, which notably reduces back-and-forth interactions and enhances personalization.
Best Hotel Guest Apps for hotels in Europe 93% recommended by 262 hotels in Europe
#1 of 18
Duve is a top Hotel Guest Apps pick among mid-sized hotels in Europe on HotelTechReport, praised for its contactless check-in and upselling features that enhance the guest experience and streamline operations. Hoteliers appreciate how the app "centralizes guest communications," allowing for smoother interactions and significant time savings at the front desk.
Best Hotel Guest Apps for hotels in North America 89% recommended by 56 hotels in North America
#1 of 8
Duve is a top Hotel Guest Apps pick among North America on HotelTechReport, valued for its proactive guest communication that enhances service throughout the stay, as one hotelier notes, it creates "additional touchpoints without making the experience feel intrusive."
By country
Best Hotel Guest Apps for hotels in Thailand 91% recommended by 7 hotels in Thailand
#1 of 3
Duve is a top Hotel Guest Apps pick among Thailand on HotelTechReport, with features like mobile ordering that help maximize revenue and reduce human error, allowing guests to easily place orders from their sunbeds or seats.
Best Hotel Guest Apps for hotels in Portugal 91% recommended by 11 hotels in Portugal
#1 of 3
Duve is a top Hotel Guest Apps pick among Portugal on HotelTechReport, thanks to its ability to manage all direct guest communication and share hotel information, which significantly reduces front office processing time.
Best Hotel Guest Apps for hotels in Philippines 90% recommended by 6 hotels in Philippines
#1 of 1
Duve is a top Hotel Guest Apps pick among properties in the Philippines on HotelTechReport, noted for facilitating a single platform where guests can communicate and manage requests, enhancing the overall convenience of the guest experience.
Best Hotel Guest Apps for hotels in Netherlands 89% recommended by 16 hotels in Netherlands
#1 of 3
Duve is a top Hotel Guest Apps pick among mid-sized hotels in the Netherlands on HotelTechReport, valued for its upselling features that integrate seamlessly into the guest experience, creating additional revenue opportunities while optimizing communication. Hoteliers appreciate how it enhances guest engagement and fosters loyalty throughout their stay.
Best Hotel Guest Apps for hotels in Japan 93% recommended by 6 hotels in Japan
#1 of 1
Duve is a top Hotel Guest Apps pick among Japan on HotelTechReport, praised for its efficient guest communication and online check-in process, which allows hotels to manage guest experiences without requiring any app downloads.
Best Hotel Guest Apps for hotels in Israel 99% recommended by 250 hotels in Israel
#1 of 1
Duve is a top Hotel Guest Apps pick among Israeli hoteliers on HotelTechReport, known for its effective automated communication which simplifies pre-check-in and enhances guest interactions. Users appreciate the significant reduction in front desk workload, enabling staff to focus more on service.
Best Hotel Guest Apps for hotels in Greece 98% recommended by 18 hotels in Greece
#1 of 1
Duve is a top Hotel Guest Apps pick among Greece on HotelTechReport, praised for its ability to personalize guest journeys with automated messages and tailored upselling tools. Hoteliers appreciate how efficiently it enhances pre-arrival and in-stay communication, contributing to a smoother guest experience.
Best Hotel Guest Apps for hotels in United Kingdom 90% recommended by 28 hotels in United Kingdom
#1 of 5
Duve is a top Hotel Guest Apps pick among mid-sized hotels in the United Kingdom on HotelTechReport, praised for its interactive guest journey that centralizes communication, allowing guests to easily engage via various platforms and enhancing their overall experience.
Best Hotel Guest Apps for hotels in France 95% recommended by 82 hotels in France
#2 of 2
Duve is a top Hotel Guest Apps pick among hotels in France on HotelTechReport, noted for its ability to personalize guest experiences through a branded app that facilitates communication and upselling during their stay. Hoteliers appreciate the platform’s contribution to increasing revenue and enhancing guest satisfaction by allowing tailored offers and service requests directly through the app.
Best Hotel Guest Apps for hotels in Cyprus 97% recommended by 11 hotels in Cyprus
#1 of 2
Duve is a top Hotel Guest Apps pick among Cyprus on HotelTechReport, appreciated for its fast interaction with guests, enabling hotels to forward information immediately and thus achieving better communication. Hoteliers note it "minimizes time for the check-in procedure," enhancing their operational efficiency.
Best Hotel Guest Apps for hotels in Belgium 96% recommended by 5 hotels in Belgium
#1 of 1
Duve is a top Hotel Guest Apps pick among hotels in Belgium on HotelTechReport, thanks to its pre-check-in feature that streamlines collecting guest information, simplifying staff follow-up. Hoteliers appreciate how this functionality enhances the guest journey by reducing repeat data entry.
Best Hotel Guest Apps for hotels in Australia 88% recommended by 35 hotels in Australia
#1 of 1
Duve is a top Hotel Guest Apps pick among hotels in Australia on HotelTechReport, appreciated for its powerful upselling capabilities that boost revenue by suggesting tailored add-ons to guests before their arrival. This targeted approach not only enhances guest experience but also delivers significant incremental income for properties.
Best Hotel Guest Apps for hotels in Italy 96% recommended by 15 hotels in Italy
#2 of 3
Duve is a top Hotel Guest Apps pick among Italy on HotelTechReport for its strong guest communication features that allow properties to connect through multiple channels like WhatsApp and email, helping staff address guest needs instantly.
Best Hotel Guest Apps for hotels in Spain 93% recommended by 17 hotels in Spain
#2 of 3
Duve is a top Hotel Guest Apps pick among small hotels in Spain on HotelTechReport for its centralized guest journey management that "simplifies interactions with guests" while providing automated pre-arrival messages. This functionality enhances communication and helps save staff time during busy periods.
Best Hotel Guest Apps for hotels in Switzerland 99% recommended by 7 hotels in Switzerland
#2 of 2
Duve is a top Hotel Guest Apps pick among small hotels in Switzerland on HotelTechReport, praised for its automated guest communication and contactless check-in that "frees staff" to focus on other operational tasks.
Best Hotel Guest Apps for hotels in Canada 71% recommended by 9 hotels in Canada
#2 of 2
Duve is a top Hotel Guest Apps pick among Canada on HotelTechReport, praised for its effective guest communication through automated messages that ensure guests receive timely information, which "helps to promote my brand and image."
Best Hotel Guest Apps for hotels in United States 94% recommended by 33 hotels in United States
#2 of 4
Duve is a top Hotel Guest Apps pick among mid-sized hotels in the United States on HotelTechReport for its effective guest communication and personalized experience, particularly through features like the contactless check-in and integrated WhatsApp messaging, which enhance interactions and streamline operations.
Best Hotel Guest Apps for hotels in Mexico 89% recommended by 14 hotels in Mexico
#3 of 5
Duve is a top Hotel Guest Apps pick among Mexico on HotelTechReport, praised for its proactive guest communication that enhances personalization throughout their stay. Hoteliers value how it centralizes interactions, allowing staff to tailor responses and build meaningful relationships—"a more seamless guest journey."
Best Hotel Guest Apps for hotels in Austria 89% recommended by 7 hotels in Austria
#3 of 3
Duve is a top Hotel Guest Apps pick among hotels in Austria on HotelTechReport, praised for its flexible and multilingual platform that streamlines the online check-in process and includes a digital guidebook, creating a central communication hub for guest interactions.
Best Hotel Guest Apps for hotels in Germany 91% recommended by 19 hotels in Germany
#4 of 5
Duve is a top Hotel Guest Apps pick among Germany on HotelTechReport, praised for its ability to facilitate fast and effective communication with guests through chat and WhatsApp, which has led to increased upsell opportunities.

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What is Duve?

Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 100 employees
Duve App is a comprehensive guest management platform designed specifically for the hospitality industry. It streamlines guest communications and automates pre- and post-check-in processes to enhance operational efficiency and optimize guest experiences. Duve offers valuable features such as contactless check-in, unified guest messaging, and upselling opportunities, enabling hoteliers to drive additional revenue effortlessly. The platform also supports a branded web app where guests can communicate in their native language, access facility information, make purchases, and even open room doors without physical keycards. Duve integrates easily with existing systems, offering flexibility and adaptability to meet the ever-changing needs of modern hoteliers. Despite occasional complexities in setup and customization, Duve remains a preferred choice for its ability to consolidate crucial guest interaction functions into one seamless solution.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Duve products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Duve

FAQs

Capabilities

Upsell Rooms, Services, Experiences & More

Unlock Rooms with Integrated Mobile Key

Communicate with Your Team & Guests

Enable Guests to Check-in Online

Apply Custom Branding to Your App

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Available Add-ons & Modules

Personalized Upselling

Upselling Software
Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.

INCLUDED

Guest Communication

Guest Messaging Software
The Communication Hub is the guest engagement center where hoteliers can view, automate, manage and customize all guest communication and conversations.

INCLUDED

Review Collection & Optimization

Guest Survey Software
Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.

INCLUDED

Online Check-in

Contactless Check-in
Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.

INCLUDED

Access Rooms with Ease

Hotel Keyless Entry Systems
Duve’s integration with digital key providers enables your guests to easily access their rooms from the Guest App. Your staff can share access with guests at any time and revoke access when guests should no longer be able to access the rooms or rentals.

PREMIUM ADD-ON

Duve Reviews Summary

4.7
Excellent
756 reviews
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.6/5
Implementation
4.6/5

Recommended by

Luxury Hotels 95% recommended by 336 Luxury Hotels
Resorts 97% recommended by 278 Resorts
Boutique Hotels 94% recommended by 277 Boutique Hotels
City Center Hotels 95% recommended by 263 City Center Hotels
Branded Hotels 96% recommended by 236 Branded Hotels
Bed & Breakfast & Inns 95% recommended by 176 Bed & Breakfast & Inns
Vacation Rentals & Villas 94% recommended by 174 Vacation Rentals & Villas
Airport/Conference Hotels 96% recommended by 149 Airport/Conference Hotels
Hostels 95% recommended by 144 Hostels
Limited Service & Budget Hotels 94% recommended by 119 Limited Service & Budget Hotels
Extended Stay & Serviced Apartments 95% recommended by 100 Extended Stay & Serviced Apartments
RV Parks & Campgrounds 85% recommended by 10 RV Parks & Campgrounds
Casinos 83% recommended by 9 Casinos
Motels 98% recommended by 4 Motels

Achievements

Trending Product

This vendor's trending score is rising, Duve App is the #1 most trending product in the Hotel Guest Apps category (out of 96) and the #27 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Duve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Duve as the #1 Hotel Guest Apps provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Duve Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Duve Average Duve

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No matching results

38

Success Stories

3

References

27

Featured Customers

Duve Case Studies

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How Novotel Geelong Achieved a 58% Online Check-in Rate and Increased Room Upsell Revenue by 200% with Duve

Geelong (Australia)

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Duve Powers 30% Increase in Guest App Engagement at SLS Barcelona During Primavera Festival

Los Angeles (United States)

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Hakuba Hospitality Maintains 4.8-Star Guest Satisfaction While Streamlining Check-In and Operations with Duve

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How Sofitel Mexico City Reforma Scaled Personalized Guest Communication and Achieved 816% ROI with Duve

Mexico City (Mexico)

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How Sofitel Fiji Streamlined Operations and Generated €25K in Upsell Revenue in Just 2 Months

Denarau Island (Fiji)

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How Pullman Paris Tour Eiffel Generated over €25,000 in their First Month Using Duve’s Upselling Tools

Paris (France)

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How Hotel Am Konzerthaus (MGallery Vienna) Generated €6,500 in Upsell Revenue and Drove Positive Guest Reviews with Duve’s Guest Experience Suite

Vienna (Austria)

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How Duve and Igloohome join forces to streamline check-ins and guest experiences for OYO

Las Vegas (United States)

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How Duve helped increase guest satisfaction scores at Sofitel London St James

(United Kingdom)

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How Leonardo Crystal Cove Hotel & Spa uses Duve as their window to guests

Paralimni (Cyprus)

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How Leonardo Hotels Enhanced Guest Experience and Operational Efficiency with Duve

Rhein-Kreis Neuss (Germany)

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Jo&Joe Nation reaches a 60% online check-in rate within one month of rolling out with Duve

Paris (France)

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How The Gate Collection Achieved a 5x Increase in App Engagement and 1030% ROI with Duve's Guest Experience Suite

Paris (France)

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How BeMate optimized their guest journey to increase online check-in rates by 30% within one month

Milan (Italy)

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Elevating the 4-Star Experience at Hotel Le Six with 206% ROI Generated Through Duve

Paris (France)

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How Domaine de Biar Elevates their Guest Experiences with Duve and Achieves 143% ROI

Laverune (France)

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Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority

Paris (France)

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Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI

Berlin (Germany)

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Merrill House's Digital Transformation: Boosting Revenues and Guest Satisfaction with Duve

Picton (Canada)

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Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era

Paris (France)

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Astotel achieves 8x increase in opt-in email addresses collected with Duve

Paris (France)

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How HUSWELL Reduced Response Times by 30% with SmartPriority by DuveAI

Oostkamp (Belgium)

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Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve

Kfar Giladi (Israel)

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Abraham Group's Digital Transformation: Elevating Guest Experiences with Duve and Achieving 360% ROI

Tel Aviv (Israel)

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How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications

Tel Aviv (Israel)

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Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless

South Lake Tahoe (United States)

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How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

Fuengirola (Spain)

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How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands

Cabourg (France)

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How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish

Paris (France)

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How IsRentals Remotely Manages 120 Vacation Rentals with Duve

Jerusalem (Israel)

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Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate

Paris (France)

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How Charles Hope Apartments Revamped Their Guest Engagement with Duve

Brentford (United Kingdom)

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How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI

Funchal (Portugal)

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How Your Host Helper Reached 625% ROI with Duve's Upselling Tools

Caen (France)

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How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling

Lisbon (Portugal)

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Doubling Online Check-In Rate: A Fattal & Duve Success Story

Tel Aviv (Israel)

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How Duve Helped The Setai Hotel Completely Transform the Arrival Experience

Tel Aviv (Israel)

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How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve

Tel Aviv (Israel)

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Duve - Communication Hub Guest Messaging Software

Duve's Communication Hub lets you connect with guests via email, chat, SMS, or WhatsApp. Automate responses, send mass communications, and personalize interactions, ensuring messages reach the right guests at the right time. Within Communication Hub, you'll benefit from Duve’s Generative AI agents that offer 24/7 service, streamlining operations and boosting guest satisfaction through personalized recommendations and precise inquiry handling. ● Broadcast messaging: Send broadcast messages to all guests that are currently at your property or to specific groups based on their guest profiles. ● Generative AI Agents: Duve’s generative AI Agents are your 24/7 team members that offer personalized, immediate communication to scale operational efficiency, boost guest satisfaction, and maximize revenue opportunities. By analyzing guest profiles and employing advanced techniques such as sentiment analysis and generative AI, Duve’s AI Agents are ideal team members that handle day-to-day inquiries from guests with precision, deliver tailored recommendations, and suggest relevant add-on services. ● Scheduled messaging: Prepare pre-schedule messages to send out to guests according to specific profiles, while including dynamic parameters that are relevant to each of your guests. ● Automated replies: Set up auto-replies to be sent to your guests so that your responsiveness is not being affected during peak hours. ● Canned responses: Save time by preparing in advance for any frequently asked questions. Create canned responses to easily send in one-click, helping reduce the workload on your staff ● Inbound messaging: Duve's Inbound Messaging expands the amount of guests and potential guests your team engages with. From potential guests with initial inquiries about your property, to companions of current guests seeking information about their stay, Inbound Messaging empowers you to manage all incoming WhatsApp messages directly within Duve's Communication Hub. ● Internal task assignments: With Duve’s integration to task managers, allow your guests to easily place requests with one-click which is then handled and executed by the hotel's staff. Duve enables hoteliers to tag other staff members and assign them to certain tasks helping you maximize reaction time and your guest’s experience.

4.7 (829 REVIEWS)

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Duve App Hotel Guest Apps

With a built-in Guest App, guests can communicate with your staff in their native language, purchase upsells with the click-of-a-button, access information about hotel facilities and recommendations, as well as open room doors without the need for a physical keycard - all while navigating through a web-app that’s fully branded according to your company.

4.7 (756 REVIEWS)

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Duve - Online Check-in Contactless Check-in

Allow your guests to check-in either prior to their arrival - by sending them the pre-check-in link by SMS, email or WhatsApp - or upon their arrival - by placing QR codes, kiosks or tablets for guests to check-in from your reception. By collecting information about your guests prior to their arrival, you’ll ensure a profile-driven experience for your guests. ● Arrival coordination: Coordinate your guests’ arrival details and automatically present different check-in options according to arrival times and methods. In just a few clicks, users can purchase early check-in, transportation services, or alternative check-in methods depending on each guest’s arrival details. ● Room upgrading: Smart tools in Duve will offer room upgrades to guests according to live availability in your PMS, ensuring that you’re maximizing potential revenues even when occupancy rates are not reaching 100%. ● Document scanning: Reduce your staff’s paperwork load for bureaucratic processes such as scanning guests’ documents by allowing guests to scan and upload them for themselves from their devices. ● E-signature collection: Upload any contracts or guest registration cards to your online check-in wizard to allow guests to read and electronically sign any required documents before their arrival. ● Payment Collection: Collect full or partial payments for rooms or rentals before guests arrive. Charge any pre-authorization payments or additional hold for incidentals, and allow users to easily purchase any upsells through the online check-in wizard. ● Profile Enrichment: Collect essential information about your guests before they’ve arrived at your property so that you can segment them according to their specific profile. Ask any custom questions to help you better understand who your guests are.

4.7 (634 REVIEWS)

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Duve Upselling Upselling Software

Personalize your upsell offerings to instantly maximize the potential revenue that you generate from each guest. By integrating with numerous PSP’s, your guests can easily select and pay for upsells from their personal devices. ● Smart upselling: With smart tools that recognize when you have extra room availability, your guests will be offered early check in, late check out, or room upgrades. ● In-house services: Personalize upsells that you offer in-house according to different guest profiles. Duve’s customization tools allow you to automatically offer more personalized offerings to guests such as kids club access to families with children or a couple’s massage at your spa to lovebirds on a honeymoon. ● Transportation services: Coordinate your guests arrival details to offer them arrival and departure services to and from your property. ● Marketplace services: Connect third party vendors to Duve’s marketplace and earn additional profit when your guests purchase services from third-party vendors or reserve at local spots near your property. ● Customized discounts: Offer profile-drive discounts for upsells, such as guests that are part of your loyalty club or any other of the dozens of filters that you can customize by.

4.7 (439 REVIEWS)

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Duve Mobile Ordering Mobile Ordering & Room Service

Duve's Digital Menus & Mobile Ordering solution enhances the F&B and mobile ordering experience to drive revenue and enhance guest satisfaction. The platform automatically presents guests with personalized dining options based on their preferences and segment, including recommendations for restaurants, room service menus, special events, hotel bar promotions, and more. It integrates seamlessly with popular messaging apps like WhatsApp, SMS, email, and chat enabling smooth communication and direct ordering. By streamlining these interactions, Duve F&B reduces the workload on reception staff, improves guest satisfaction, and increases revenue through targeted upselling.

4.7 (186 REVIEWS)

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Duve Wallet Keys Hotel Keyless Entry Systems

Wallet Keys let hotels send room keys straight to guests’ Apple or Google Wallet, giving them instant tap-to-enter access from the moment they arrive. With no front-desk wait and with everything on their phone, guests enjoy a premium arrival experience that boosts satisfaction and helps your property stand out. Beyond Wallet Keys, Duve supports in-app Bluetooth mobile keys, remote entry and access codes, and self-service keycard dispensers, allowing hotels to implement the access experience best suited to their existing infrastructure.

3.7 (4 REVIEWS)

Duve Reviews

Hotelier Rating

Excellent
640
Very Good
56
Average
38
Poor
8
Terrible
14

Property Size

  • X-Small (41)
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  • Mid-Sized (111)
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    (86)
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Looking for specific info?

10

Smooth guest communication and check-in help — cancellation confirmations still slip through

Assistant FO Manager from 200 to 499 room Luxury Hotel in Ile D'Oléron (France)

Verified
1 days ago
Gives us the tools to make sure our communication with our guests is smooth and comprehensible, It also helps us during our check in process.
Country France
Assistant FO Manager
Large Hotel
Share review
10

Easy guest communication that smooths daily operations — more notification control would help

Operations Manager from 200 to 499 room Airport/Conference Hotel in Bristol (United Kingdom)

Verified
1 days ago
What I like most about Duve is how easy it makes communication with our guests. It makes our daily operations easier and helps us provide a better guest experience.
Country United Kingdom
Operations Manager
Large Hotel
Share review
7

Easier guest communication with strong upsell potential — needs a few tweaks

Front Office Assistant Manager from 200 to 499 room Luxury Hotel in Lisbon (Portugal)

Verified
1 days ago
Allows a easier way to communicate with guests. Also, Duve increases the possibility of upsell and cross sell and that is very valuable.
Country Portugal
Front Office Assistant Manager
Large Hotel
Share review
10

Streamlined guest communication that saves time — more message flexibility would help

Guest Relations from 200 to 499 room Branded Hotel in Guia (Portugal)

Verified
1 days ago
Duve has truly transformed the way we communicate with our guests! It is an intuitive, user-friendly platform that allows us to communicate quickly, efficiently, and effortlessly. It has made sharing important information, updates, and notifications with all our guests much easier, ensuring they stay informed without taking up valuable time...
Country Portugal
Guest Relations
Large Hotel
Share review
10

Efficiency that makes everything easier and faster

Assistant Front Office Manager from 200 to 499 room City Center Hotel in Dublin (Ireland)

Verified
1 days ago
The efficiency of the website and the possibilities it offers to the guests. It makes everything easier and faster for everyone hoteliers and guests.
Country Ireland
Assistant Front Office Manager
Large Hotel
Share review
7

Centralized communications that make replies quick — setup and browser speed lag

Host Manager from 75-99 room Hostel in Christchurch (New Zealand)

Verified
1 days ago
It is a multipurpose system for key communications and events. Everything (mostly) is centralized through the communication hub. Make it easy and quick to reply.
Country New Zealand
Host Manager
Mid-Sized Hotel
Share review
10

Mobile check-in and guest messaging that just works

E-commerce Assistant from 200 to 499 room Bed & Breakfast & Inn in Cartagena (Colombia)

Verified
2 days ago
I like it because I could check in from the phone or another device, I can make additional purchases, and talk to the hotel.
Country Colombia
E-commerce Assistant
Large Hotel
Share review
10

Automated upsells that boost guest engagement — more personalization would help

Director of Business Development from 200 to 499 room Resort in Dubai (United Arab Emirates)

Verified
2 days ago
A suitable solution for our resort that enhances the guest experience while generating incremental revenue. The automated pre-arrival upsell feature has helped us promote room upgrades, dining experiences, wellness treatment and spa services more effectively, resulting in improved guest engagement and additional ancillary revenue.
Country United Arab Emirates
Director of Business Development
Large Hotel
Share review
7

Better pre-arrival coordination, but front desk visibility needs work

Groups & Events Coordinator / Senior Receptionist from 200 to 499 room Luxury Hotel in Lisbon (Portugal)

Verified
2 days ago
What I value most about Duve is how it helps us prepare for guests’ arrivals by collecting information in advance and making communication easier. This supports better coordination with our operational teams, reduces repetitive administrative work and allows us to focus more on providing a personalised guest experience.
Country Portugal
Groups & Events Coordinator / Senior Receptionist
Large Hotel
Share review
7

Direct guest contact that could be more user friendly

Guest Relations Supervisor from 200 to 499 room Luxury Hotel in Kantia (Greece)

Verified
2 days ago
I like that Duve can give the opportunity to contact with the guests directly and be more efficient to our services.
Country Greece
Guest Relations Supervisor
Large Hotel
Share review
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Duve covers the full guest journey in one place, from online check-in to checkout. Guests get a branded app, and hotels can talk to their guests in different ways, even before arrival, to personalize and enhance their stay. We see the value every day. When a guest requests something in Duve, it becomes a task in Hub OS and reaches the right team member. As a result, requests get solved faster.

by Ildefonso Moyano (Hub OS) on October 23, 2026

Question:

What differentiates this product or service from the competition?

Answer:

Personalization is what makes Duve special. It uses guest data, like the reason for the trip and personal preferences, to adapt messages, offers and content to each guest. More importantly, Duve is a true partner. We work together in more than 100 hotels, our integration is smooth and stable, and our shared customers are extremely happy with both solutions.

by Ildefonso Moyano (Hub OS) on October 23, 2026

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Look beyond the guest app. Think about the full flow, from the guest request to the staff member who solves it. With this in mind, connect Duve to your operations platform (hopefully is Hub OS) from day one. Also, plan some time for setup. Duve offers many options, and a good start helps you get the most value.

by Ildefonso Moyano (Hub OS) on October 23, 2026

Ildefonso Moyano Hasnaa Tahrour Zoltan Molnar + 63 recommend
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How Your Host Helper Reached 625% ROI with Duve's Upselling Tools

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Duve

3 years ago

How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling

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Duve

3 years ago

Doubling Online Check-In Rate: A Fattal & Duve Success Story

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Duve

4 years ago

From Tel Aviv to Paris: Duve, the Hospitality Tech Company Announces Expansion into the French Market

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Duve

4 years ago

How Duve Helped The Setai Hotel Completely Transform the Arrival Experience

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Duve

4 years ago

How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve

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Duve

4 years ago

Hospitality Tech Startup Duve Announces a $10M Funding Round

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Duve

4 years ago

Duve Named Best Guest App & Best Contactless Check-in Finalist

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Duve Integrations

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Verified Support

Duve has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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2026

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