Hospitality’s leading Mobile Key solution
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FLEXIPASS Keyless Mobile Access
4.7 (36 REVIEWS)
HT Score
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
FLEXIPASS Keyless Mobile Access
Ranked 5 (out of 56) in Hotel Keyless Entry Systems
FLEXIPASS Open API Digital Keys
94% recommended by 30 hotels
FLEXIPASS Keyless Mobile Access is popular in United States with 11 hoteliers leaving an average rating of 98%.
Bell - AI powered product analyst
I analyzed all of FLEXIPASS Keyless Mobile Access’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like the simplicity, user-friendliness, and efficiency of FLEXIPASS for hotel room access. It significantly enhances the guest experience by allowing automated check-ins and check-outs, which minimizes staff interaction and improves safety, especially relevant during COVID-19. Hoteliers appreciate how it seamlessly integrates with various PMS systems and helps reduce costs related to physical keys and staff labor. Some users mentioned the need for additional features like multiple keys per room and better PMS integration, while others found the system complicated and expensive.
Partners say
Industry experts recommend FLEXIPASS for hotels seeking app-free digital keys that work through existing guest channels like WhatsApp, email, and chat. They praise its lock-agnostic integrations, fast API setup, and PMS workflows that reduce front-desk friction, keycard costs, and plastic waste. Critics note occasional reliance on app/web variants and integration complexity in some setups.
Alvaro, Derek, Martin and 22 others
Read their recommendationsWhat Types of Hotels FLEXIPASS Keyless Mobile Access is Popular For
Size
2 | X-Small (1-9 room)
18 | Small (10-49 room)
4 | Mid-Sized (50-99 room)
10 | Large (100-499 room)
2 | X-Large (500+ room)
Country
11 | United States
5 | Netherlands
3 | Italy
3 | Switzerland
3 | Belgium
2 | United Kingdom
2 | Spain
1 | Romania
1 | Turkey
1 | Portugal
1 | Germany
1 | Ireland
1 | Argentina
1 | Canada
Type
25 | Boutique Hotels
17 | City Center Hotels
15 | Luxury Hotels
12 | Bed & Breakfast & Inns
11 | Airport/Conference Hotels
9 | Limited Service & Budget Hotels
8 | Branded Hotels
7 | Extended Stay & Serviced Apartments
4 | Vacation Rentals & Villas
3 | Resorts
2 | Hostels
1 | RV Parks & Campgrounds
Region
22 | Europe
12 | North America
1 | Middle East
1 | South America
Category
36 | Hotel Keyless Entry Systems
Didn’t find what you were looking for?
What is FLEXIPASS Keyless Mobile Access?
Founded in 2016 | Headquarters in Bolzano, Italy | 5 employees
FLEXIPASS Keyless Mobile Access is a digital key and access management platform for hotels that automates guest entry from check-in to check-out. It provides WebKeys, Wallet Keys, Mobile Keys, PIN codes, and keycards, helping properties deliver a seamless keyless experience while reducing front desk workload and physical key costs. Built on an open API, it integrates with PMS, guest communication tools, and major door lock providers, fitting smoothly into existing hotel operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of FLEXIPASS Keyless Mobile Access products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
FLEXIPASS Keyless Mobile Access Reviews Analyzed: 33
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
FLEXIPASS Keyless Mobile Access Expert Recommendations Analyzed: 25
Read expert recommendationsDescription provided by FLEXIPASS Keyless Mobile Access
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
FLEXIPASS Keyless Mobile Access's Provided Description:
"FLEXIPASS is an **Open API Digital Keys Platform** that helps hotels automate guest access from check-in to check-out using: WebKeys • Wallet Keys • Mobile Keys • PIN Codes • Keycards — all from FLEXIPASS. It integrates with leading PMS, guest communication platforms, and door lock providers including ASSA ABLOY Vingcard, dormakaba, and SALTO Systems, making digital key deployment fast and simple. Hotels use FLEXIPASS to reduce front desk workload, lower operational costs, and deliver a seamless, keyless guest experience."
FAQs
FLEXIPASS Keyless Mobile Access Alternatives
Not sure if FLEXIPASS Keyless Mobile Access is right for your hotel? Here are similar Hotel Keyless Entry Systems vendors that could be a good fit for your hotel:
Features
Door Hardware
4/5 features
Access Management
4/5 features
Guest App
4/5 features
Compatibility
4/5 features
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FLEXIPASS Keyless Mobile Access Reviews Summary
Ease of Use
4.6/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, FLEXIPASS Keyless Mobile Access is the #3 most trending product in the Hotel Keyless Entry Systems category (out of 56) and the #119 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFLEXIPASS Keyless Mobile Access’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
FLEXIPASS Keyless Mobile Access Pricing
Pricing Available By Request
FLEXIPASS Keyless Mobile Access has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare FLEXIPASS Keyless Mobile Access to Top Alternatives
Room keys in Apple and Google Wallet
Mobile Keys transforms guests' smartphones into digital room keys, enhancing guest experience, improving security and streamlining room access.
Want to find out if FLEXIPASS Keyless Mobile Access is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Mobile room access that frees up reception — setup could be smoother
OPS Manager from 75-99 room Boutique in Antwerp (Belgium)
Verified
20 days ago
What I like most is that guests can go straight to their room from 3 PM using just their phone, without waiting at reception. It gives our guests more freedom and gives our team more time for real hospitality instead of handing out keys.
Belgium
Belgium
OPS Manager
Mid-Sized Hotel
10
Flexipass solved this problem
Front desk from 5 to 9 room Bed & Breakfast & Inn in Merelbeke (Belgium)
Verified
3 months ago
Flexipass makes sure we can easily distribute new keys in the most user friendly way, which we offer to our guests: easy and without the fuzz.
Belgium
Belgium
Front desk
X-Small Hotel
9
Super Fast Digital Keys with FLEXIPASS and ASSA ABLOY or Dormakaba or SALTO
Owner from 10 to 24 room Boutique in Bruges (Belgium)
Verified
13 months ago
Hotel Marcel partners with FLEXIPASS to offer hassle-free keyless access to our hotel rooms and hotel facilities. FLEXIPASS is extremely fast and flexible enabling guests to get access to their hotel room. FLEXIPASS is intuitive and guests can download a Digital Key to their smartphone within seconds.
Belgium
Belgium
Owner
Small Hotel
10
Excited to use
Hotel Manager from 25-49 room Boutique in NewOrleans (United States)
Verified
3 years ago
The simplicity of use. The portal, the app, all of it is very user friendly. This will allow our guests to have an quicker option for their rooms.
United States
United States
Hotel Manager
Small Hotel
9
Perfect
CX manager from 25-49 room Boutique in Hoorn (Netherlands)
Verified
3 years ago
It works perfectly and it’s a beautiful product! A great and hospitable partner that really makes you feel like a customer!
Netherlands
Netherlands
CX manager
Small Hotel
10
Very straight forward to use system and great response time from the team!
Manager from 10 to 24 room Bed & Breakfast & Inn in Liverpool (United Kingdom)
Verified
3 years ago
The staff are great and easy to get in touch with. The system is easy to use and works well for our needs as serviced apartments without a reception. Guests can easily access their rooms without the need for a member of staff to help. All that's needed is a code inputted into the FLEXIPASS mobile key app and they can access their apartment.
United Kingdom
United Kingdom
Manager
Small Hotel
10
FLEXIPASS is a reliable digital key platform
Director of Rooms from 50-74 room Boutique in Banff (Canada)
Verified
3 years ago
Patrick with his team has been great to work with, with very responsive customer service. Their solution is intuitive, easy to integrate with, and is a must have in our effort to offer a seamless mobile contactless solution for guests at Banff Park Lodge and Peaks Hotel & Suites. If you are looking for digital key provider complementing the...
Canada
Canada
Director of Rooms
Mid-Sized Hotel
0
Awful Experience
Front Desk from 100 to 199 room Boutique in Cham (Switzerland)
Verified
3 years ago
Unfortunately we had an awful experience with Flexipass. Made the check-in process harder and was just a waste of money.
Switzerland
Switzerland
Front Desk
Large Hotel
10
Patrick and the team are really experts in Keyless Entry and access control! We're using FLEXIPASS since 2018 on all our sites and we couldn't be happier.
Operations Manager from 500+ room Bed & Breakfast & Inn in Buenos Aires (Argentina)
Verified
3 years ago
Working with FLEXIPASS Mobile Key has been fantastic! The customer service and support are extremely helpful. Patrick and the team are really experts in Keyless Entry and access control, the implementation went smoothly with their help. We decided to select a Keyless experience to optimize processes, improve security and engage more with ou...
Argentina
Argentina
Operations Manager
X-Large Hotel
1
Not user friendly
Branch Supervisor from 100 to 199 room Boutique in Cham (Switzerland)
Verified
3 years ago
Since its not user friendly there nothing to like, bad remote support, after sale service is pathetic and non reliable
Switzerland
Switzerland
Branch Supervisor
Large Hotel
- 1
- 2
- 3
- 4
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
FLEXIPASS makes keyless access simple for guests. The hotel sends a door-opening link through WhatsApp before arrival, and the guest just taps it on their phone to open their room. No app download, no plastic keycard, no waiting at reception. It works smoothly and guests understand it straight away.
Showing all answers to: "What does this product or service do well?"
FLEXIPASS makes keyless access simple for guests. The hotel sends a door-opening link through WhatsApp before arrival, and the guest just taps it on their phone to open their room. No app download, no plastic keycard, no waiting at reception. It works smoothly and guests understand it straight away.
Flexipass provides very high reliability, a wide array of integrations and invaluable customer support. It was an effortless process integrate with through the services and apis. Their team has also played a great role in this.
As an integration partner with Guestnet, we are extremely pleased with Flexipass. It has revolutionized the hotel industry with its innovative keyless solution. The integration is seamless, and the team's support is top-notch. Flexipass elevates the guest experience to a new level, offering unparalleled convenience and security.
FLEXIPASS makes mobile keys work on locks hotels already own. That's the hard part of this category: most keyless solutions assume you'll replace the hardware. They integrate with the major lock manufacturers and offer both app-based and web keys, so a guest can open their door from a link without downloading anything. As a partner we've delivered joint setups with them across the UK, Canada, Malta and beyond, and their team turns up to the client calls and does the work — not just the vendor handover.
The FLEXIPASS Digital Keys and WebKeys solution provides a superior, secure keyless access platform for the modern hospitality environment. Its robust integration capabilities with diverse door lock technologies allow for the immediate deployment of smartphone-based digital credentials. This system significantly streamlines operational efficiency by simplifying guest arrival and departure, while simultaneously elevating security standards beyond traditional key cards. Both guests and hotel personnel benefit from an intuitive, user-friendly interface, guaranteeing consistent and efficient adoption.
Question:
What differentiates this product or service from the competition?
Answer:
Most mobile key solutions ask guests to install yet another app. FLEXIPASS works from a simple link sent through the channels guests already use, such as WhatsApp. That removes friction at check-in, cuts down on lost or demagnetised keycards, and fits naturally into a digital guest journey.
Showing all answers to: "What differentiates this product or service from the competition?"
Most mobile key solutions ask guests to install yet another app. FLEXIPASS works from a simple link sent through the channels guests already use, such as WhatsApp. That removes friction at check-in, cuts down on lost or demagnetised keycards, and fits naturally into a digital guest journey.
Flexipass provides a state-of-the-art solution for 3rd parties wanting to integrate to doorlocks via the web. Thanks to Flexipass our product has the ability to effortlessly integrate with Salto roomlocks on the web, as well as Dormakaba and AssaAbloy for our native app. It's a massive solution for hotel's wanting to digitalize and save on plastic.
Flexipass differentiates itself with its seamless integration capabilities, especially its adaptability to be incorporated into guest apps like Guestnet. Coupled with exceptional support and compatibility with top door lock providers, Flexipass offers a reliable and efficient keyless mobile access solution.
Lock-agnostic by design, and web keys in particular. The web key is a genuine differentiator: no app download, no adoption cliff, and a key that can be delivered inside whatever channel the guest is already using — WhatsApp, email, a chat conversation. That fits the way check-in is actually going, especially for properties without 24-hour reception. They're also easy to build with: an open, pragmatic approach to integration, and they'll get on a three-way call with the hotel and another vendor to make something work rather than pointing at a support portal.
Integrating directly with door locks is usually complex and time consuming. With FLEXIPASS, it was the complete opposite. The API is intuitive, well documented, and quick to implement, making it the perfect fit.
Now we are able to open many doors with just one simple integration. Instead of dedicating resources on complicated setups, we can focus our time and energy on creating a smoother, more native solution for our clients.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Connect FLEXIPASS with your guest messaging from day one. When the door link reaches the guest on WhatsApp together with their arrival information, the whole check-in feels effortless. Your team spends less time on keycards and more time on hospitality.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Connect FLEXIPASS with your guest messaging from day one. When the door link reaches the guest on WhatsApp together with their arrival information, the whole check-in feels effortless. Your team spends less time on keycards and more time on hospitality.
Consider the web keys! It's a massive breakthrough in lowering the barriers for instantly starting your stay and accessing your room - it requires no downloading whatsoever. It's a robust and future-proof solution.
I'd advise any hotelier considering a digital key solution to seriously explore Flexipass. Their compatibility with a wide range of lock system vendors ensures adaptability and future-proofing. Integrating Flexipass can modernize the guest journey, enhance efficiency, and meet the growing demand for sustainable solutions. Their team is responsive and knowledgeable, so make sure to engage with them and ask questions to fully understand the potential of their offering.
Confirm your lock model and firmware before anything else — that single detail determines effort more than any other, and FLEXIPASS can tell you quickly, but only once they have it. Then decide how the key reaches the guest. A mobile key that sits in an app nobody downloads changes nothing; the value appears when the key is delivered through the channel the guest already uses and arrives at the right moment, tied to check-in. Plan that journey alongside your PMS and guest communication tools before go-live, not afterwards.
Hoteliers should be thinking about how keyless access will benefit them and their guests with a better experience, savings on time and costs, and the integrations available. With no need for physical keys, it's faster and less expensive to implement Keyless Mobile Access.
+ 22
recommend
Recommended by
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Support
Unverified
FLEXIPASS Keyless Mobile Access has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Ease of Use
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