Quicktext

Ranked 2 (out of 24) in Livechat & Chatbots

Livechat & Chatbots

Never miss a direct booking again.

Ratings Snapshot

Certificate of Excellence
Read 202 reviews
96%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #2 out of 24 in Livechat & Chatbots

Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Quicktext’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Boutique Leader: Quicktext
    97%
    47 verified reviews
  • Resort Leader: Asksuite
    97%
    45 verified reviews
  • City Center 32 verified reviews
    94%
    32 verified reviews
  • Bed & Breakfast Leader: Asksuite
    96%
    14 verified reviews
  • Hostel Leader: Quicktext
    97%
    11 verified reviews
  • Branded Leader: HelloShift
    93%
    8 verified reviews
  • Serviced Apartment 6 verified reviews
    95%
    6 verified reviews
  • Budget 6 verified reviews
    97%
    6 verified reviews
  • Vacation Rental Leader: Asksuite
    100%
    4 verified reviews
  • Extended Stay Leader: Asksuite
    100%
    1 verified reviews
  • Villas 1 verified reviews
    100%
    1 verified reviews
  • Airport/ conference Leader: Quicktext
    100%
    1 verified reviews
  • Casino Leader: Quicktext
    100%
    1 verified reviews

Quicktext Overview

Top Alternative: Asksuite Hotel Chatbot

Quicktext Overview

Digital (r)evolution in hospitality through AI & big data Quicktext's Velma is an AI powered chatbot for hotels, resorts and hotel chains that helps increase direct bookings and improve the hotels guest experience. Velma speaks as a true native and helps customers find answers to their questions & book rooms in 24 languages for more than 1200 hotels in 68 countries all over the world.

About Quicktext

Founded in 2015 | Headquarters in Paris, France | 41 employees

Integrates with

  • Hotel Bedbanks
  • Booking Engine
  • Channel Managers
Browse integrations (44 verified)

Pros & Cons

Like 96% recommend

Administration from Boutique

The bot help us to automatically solve frequently asked questions from our customers, improving service and saving front desk a precious time.

Directrice Commerciale from Boutique

Quicktext makes it possible to adapt to the needs of all businesses: small, medium or large. We have the possibility of keeping the human chat, and at the same time the tool is very well developed to improve the customer...

from Resort

Great company with a wonderful solution for automated guest communication. Easy to set up and result in more direct bookings.

Online Marketing Manager from Resort in

Communications after developing each App update . Guests should be notified about new updates. Apart of that, we haven't found any other area to be improved . As a suggestion , they could also select some client users as...

DOSM from Boutique

-Multi outlets for F&B -Complimentary tailor-made name of the chat box -Need a proper training for the staff -A lot of additional tools are available but needs a lot of time to set up

Marketing Assistant from City Center

- Part of the training could be done in our own time i.e. answering Velma's questions - Velma could sound less robotic (to not put off guests)

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

A very intuitive platform which our clients find very valuable. Their analytics and data is constantly improving making the hoteliers day to day easier,. The tool provides 24/7 customer support at a time when hotels can't provide this, allowing improvements in not only guest engagement but also thei...

by Hollie McHugh (NetAffintiy) on December 15, 2021

See more answers (21)
Question:

What differentiates this product or service from the competition?

Answer:

It is clear that this tool has been built with Hotels needs at the heart of the product and therefore makes it a best in class product. The team behind the product are fantastic, they are so enthusiastic about constantly improving and innovating the product.

by Hollie McHugh (NetAffintiy) on December 15, 2021

See more answers (21)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Don't hesitate on trialing the product and give it time to see the results . Involve your front of house team to build the right content for the tool and adapt them until you find the perfect recipe for success.

by Hollie McHugh (NetAffintiy) on December 15, 2021

See more answers (21)
User avatar image User avatar image User avatar image
+ 19 recommend
Recommended by Show More (17)

Quicktext Alternatives

View Quicktext alternatives

Find the perfect fit

Want to find out if Quicktext is the best fit for your hotel?

Take the Quiz
Quiz image profile

Features

  • Mobile App
  • Facebook Messenger Integration
  • Chatbot
  • Whatsapp Integration
  • Automated Replies
  • Message Routing
  • Real-time Translations
  • Live Inventory Availability
  • Room-type Suggestions & Price Check
  • Booking Engine Integration
  • Automated Messages Based on PMS Data
  • Maps Integration

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • France
  • Spain
  • United Kingdom
  • Portugal
  • Switzerland
  • Belgium
  • Mexico
  • Maldives
  • Netherlands

202 Verified Quicktext Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

January 03, 2022

Quicktext Review: Quick text, an essential partner

Directeur des Opérations from City Center in Lyon (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Adaptability and responsiveness. A real complement to business on sensitive time slots. Ease of use for clients and teams alike.

What do you dislike or think could be improved?

The perpetual evolution of the tool makes it possible to improve the variety of the subjects treated. This is a point on which it is essential to keep pace.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

December 27, 2021

Quicktext Review: Good implementation follow-up

Room Division Corporate Assitant from Other in Meloneras (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The Quicktext team closely follows the implementation of their product in the new company, and they are always open to improvements through update windows. Functionally, it seems to me a good tool for eng...

What do you dislike or think could be improved?

In the multi-property part, when the bot starts a conversation it focuses on knowing which hotel you are talking about or interested in and many times the questions that the client wants to know do not ha...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 16, 2021

Quicktext Review: Perfect support for our front desk

IT & Marketing Manager from City Center in Oostende (Belgium)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

In these times, we can't afford to put a lot of employees on the line. So optimizing the communcation is a big help. Quicktext is helping our 9 hotels do channel the communcation and answering most of the...

What do you dislike or think could be improved?

I'm not sure if it's an improvement of the solution, it seems lik everyday new communcation channels are getting added. Our customers uses a mix of mail, whatsapp, facebook, instagram, google, booking, tr...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 16, 2021

Quicktext Review: Chatbot with real IA

Sales Manager from Branded in Sevilla (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I didn't realised that a bot could convert information into sales. Quicktext does it. Really amazing. Service is perfect. Really satisfied.

What do you dislike or think could be improved?

We are at the beginning of the IA era. Many changes are to come and that's why many situations and scenarios are unknown.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

December 16, 2021

Quicktext Review: Easy and effective

Manager from Hostel in Paris (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The best way to increase customer response and revenue. Thanks to the team for their reactivity, their listening and their kindness

What do you dislike or think could be improved?

We have launched the integration between Velma and our task management system, and it should be delivered in the first quarter.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

Quicktext Review: Amazing help for our customers

General Manager from Boutique in Paris (France)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

It allow us to win some time, help the customers for their requests Best chatbot we had The rate is cheaper too.

What do you dislike or think could be improved?

Maybe a différent picture, name.. Sometime we have to review the response of the robot, let's see Have a Nice day

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
Less than $3/room/month
Monthly service fee