Quicktext

Ranked 2 (out of 27) in Livechat & Chatbots

Livechat & Chatbots

Never miss a direct booking again.

Ratings Snapshot

Certificate of Excellence
Read 342 reviews
95%
Recommend
HTR Score icon
HT SCORE
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 27 in Livechat & Chatbots

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

Quicktext’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutiques 81 verified reviews
    94%
  • Resorts 79 verified reviews
    95%
  • Luxury Hotels 72 verified reviews
    95%
  • City Center Hotels 71 verified reviews
    95%
  • Branded Hotels 42 verified reviews
    97%
  • Bed & Breakfast & Inns 24 verified reviews
    98%
  • Hostels 23 verified reviews
    99%
  • Extended Stay & Serviced Apartments 15 verified reviews
    96%
  • Limited Service & Budget Hotels 11 verified reviews
    97%
  • Vacation Rentals & Villas 10 verified reviews
    96%
  • RV Parks & Campgrounds 8 verified reviews
    93%
  • Casinos 1 verified reviews
    100%
  • Airport/Conference Hotels 1 verified reviews
    100%
  • Motels 1 verified reviews
    100%

Quicktext Overview

Quicktext Overview

Digital (r)evolution in hospitality through AI & big data Quicktext's Velma is an AI powered chatbot for hotels, resorts and hotel chains that helps increase direct bookings and improve the hotels guest experience. Velma speaks as a true native and helps customers find answers to their questions & book rooms in 24 languages for more than 1200 hotels in 68 countries all over the world.

About Quicktext View website

Founded in 2015 | Headquarters in Paris, France | 41 employees

Integrates with

  • Property Management Systems
  • Upselling Software
  • Digital Marketing Agencies
Browse integrations (68 verified)

What customers love about Quicktext

Like 95% recommend

Marketing & Communications

Great support and innovative idea Quick replies to requests, fast implementation, open for changes and team is doing everything to fulfill wishes, constant update on ongoing tasks

Director

The solution is perfect for us and we now have the ability to send scheduled messages to all of our guests, whether that be before, during or after their stay. This has massively improved how we send information to guest...

General Manager

The professional interaction with the client, as the automated answer for our clients. We got already several request for bookings, jobs, etc.

Revenue Manager

Our team truly enjoys using Quicktext as it is an easy and practical way to communicate with the visitors of our website and even helps boosting the sale in direct.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

One of the best messaging software for hotels ! This software helps you to increase your direct booking, enrich your CRM, increase your conversion rate, automate boring tasks and optimize your marketing campaigns performances.

by Martin Lebrun (Bowo) on November 17, 2022

See more answers (22)
Question:

What differentiates this product or service from the competition?

Answer:

Quicktext structures and annalyzes more than 1100 point of interests of the hotel to feed the AI behind the system. So it can gather and give all the information that your prospects and clients needs.

by Martin Lebrun (Bowo) on November 17, 2022

See more answers (22)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

You can trust Quicktext ! The team is always here to help you with your system and get advises. The AI system is very efficient and surprizingly reliable ! I'm impressed by that tool, which is not that expensive compared to the benefits that it gives.

by Martin Lebrun (Bowo) on November 17, 2022

See more answers (22)
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+ 20 recommend
Recommended by Show More (18)

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Want to go behind the scenes and see how Quicktext works?

Clients & references

References & testimonials

Testimonial avatar
At Sofitel Dubai The Palm, I spearheaded the implementation of the AI Virtual Assistant on our website and social media, making us the first Accor hotel in the MENA region with this technology. This A...
James Karuga Digital Performance Marketing Manager at the Sofitel Dubai The Palm
Testimonial avatar
Zoe brings clarity. Even if the reservation is not confirmed, the reputation and the experience on our website will be positive,. People feel that they have been guided. This corresponds to the image...
Sylvia Harrault Directrice at the Hôtel Baume

Featured partners

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Case studies

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Quicktext doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Oceania
VERIFIED MARKETS
  • Spain
  • France
  • United Kingdom
  • Mexico
  • Belgium
  • Portugal
  • Switzerland
  • United States of America
  • Ireland

342 Verified Quicktext Reviews

Likelihood to Recommend
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January 11, 2023

Quicktext Review: Quicktext revolutionizes customer service and boosts sales

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Quicktext has been a game changer for our customer service. It has allowed us to automate routine inquiries and booking requests, freeing up our team's time for more complex issues. Additionally, the abil...

What do you dislike or think could be improved?

They are always improving they solution. They just need to keep adding new feautures, as they are already currently doing.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 28, 2022

Quicktext Review: Information

Reception Manager from Luxury Hotels in Palma (Spain)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Increased direct sales and customer feedback. As well as the way to get bookings for additional services and quick resolution of questions.

What do you dislike or think could be improved?

Not all conversations are alerted by email when they arrive. Notifications are not going well at all. I would improve all notifications with customers.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 19, 2022

Quicktext Review: Nice tool for a hotel

Reservation service from Luxury Hotels in Forges-les-Eaux (France)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

I really appreciated the possibility to have automatic answers to the FAQ and the possibility of sending different scheduled messages.

What do you dislike or think could be improved?

It would be nice if we had the possibility to personalise the categories of the FAQ. For instance we have several assets or FAQ about our hotel but there is no possibility to have an automatic answer abou...

Customer Support
5
Ease of Use
4
Value for money
5
Implementation
4

December 18, 2022

Quicktext Review: Great tool to have

COO from Hostels in Jeddah (Saudi Arabia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy to use, very fast, great revenue source, great support and value for money. generates several booking that results in ROI

What do you dislike or think could be improved?

expand to cover inhouse communication via QR code not only on Website, live chat needs to adapt more to human interaction.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 17, 2022

Quicktext Review: Superb app for work stress relief

Cluster General Manager from Boutiques in Tulum (Mexico)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

- Quick response to guests questions / ease of use for everyone /constant update of dialogs / assertive responses to enquiries / consistent feedback through alerts

What do you dislike or think could be improved?

Integration of Instagram chat should filter posts from questions, same for messenger integration, an alert when not able to reply should be more specific on the subject of conflict

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 17, 2022

Quicktext Review: Fantastic tool to ease departamental work load

Cluster General Manager from Luxury Hotels in Tulum (Mexico)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ease of use for everyone, easy configuration, assertive answers to guest enquiries, constant updates of dialogs and conversations, excellent reporting and database growth tool.

What do you dislike or think could be improved?

Integration with Instagram and Messenger should have more filters towards posts versus questions or conversations, mobile platform could be more complete and allow configurations of system.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
Less than $3/room/month
Monthly service fee

Recent News & Content

Recent articles

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Resources & reports

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