Quicktext

Ranked 1 (out of 24) in Livechat & Chatbots

Livechat & Chatbots

Never miss a direct booking again.

Ratings Snapshot

Certificate of Excellence
Read 203 reviews
96%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 24 in Livechat & Chatbots

Ease of Use
4.8/5
ROI
4.7/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Quicktext’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Boutiques Leader: Quicktext
    96%
    43 verified reviews
  • Resorts Leader: Quicktext
    96%
    40 verified reviews
  • City Center Hotels 26 verified reviews
    93%
    26 verified reviews
  • Luxury Hotels 21 verified reviews
    98%
    21 verified reviews
  • Bed & Breakfast & Inns Leader: Asksuite
    96%
    15 verified reviews
  • Hostels Leader: Quicktext
    99%
    10 verified reviews
  • Branded Hotels Leader: HelloShift
    96%
    7 verified reviews
  • Extended Stay & Serviced Apartments 6 verified reviews
    95%
    6 verified reviews
  • Limited Service & Budget Hotels 6 verified reviews
    97%
    6 verified reviews
  • Vacation Rentals & Villas 3 verified reviews
    100%
    3 verified reviews
  • Airport/Conference Hotels Leader: Whistle
    100%
    1 verified reviews

Quicktext Overview

Top Alternative: Asksuite Hotel Chatbot

Quicktext Overview

Digital (r)evolution in hospitality through AI & big data Quicktext's Velma is an AI powered chatbot for hotels, resorts and hotel chains that helps increase direct bookings and improve the hotels guest experience. Velma speaks as a true native and helps customers find answers to their questions & book rooms in 24 languages for more than 1200 hotels in 68 countries all over the world.

About Quicktext

Founded in 2015 | Headquarters in Paris, France | 41 employees

Integrates with

  • Property Management Systems
  • Upselling Software
  • Digital Marketing Agencies
Browse integrations (47 verified)

Pros & Cons

Like 96% recommend

CEO from Resorts

*Personaliation of the tool. I like the most because other tools aren't flexible. *Responses very close to human reply. *The tool just simply works.

Director from City Center Hotels

The product is great and does what is expected, but it is backed up by people who really care about their clients success not just their own product.

CEO from Boutiques

* Wide variety of questions & answers to cover most frequent questions for hotel prospectives and current guests * Customizable * Good Booking engine integration

Director

DIFFICULT TO ANSWER, ALL EXPERIENCE IS GOOD. THE BOT IS IMPROVING DAY BY DAY SO NO COMPLAINTS.

Revenue Manager from Luxury Hotels

The ability to move the chat widget on the website in order to avoid conflict with existing widget. I'm waiting for this feature soon.

CEO from Boutiques

Nothing soft easy to use Maybe some more precision from the automatic chat As well some more explanations need for the staff when upgrade delivered

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

A very intuitive platform which our clients find very valuable. Their analytics and data is constantly improving making the hoteliers day to day easier,. The tool provides 24/7 customer support at a time when hotels can't provide this, allowing improvements in not only guest engagement but also thei...

by Hollie McHugh (NetAffintiy) on December 15, 2021

See more answers (21)
Question:

What differentiates this product or service from the competition?

Answer:

It is clear that this tool has been built with Hotels needs at the heart of the product and therefore makes it a best in class product. The team behind the product are fantastic, they are so enthusiastic about constantly improving and innovating the product.

by Hollie McHugh (NetAffintiy) on December 15, 2021

See more answers (21)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Don't hesitate on trialing the product and give it time to see the results . Involve your front of house team to build the right content for the tool and adapt them until you find the perfect recipe for success.

by Hollie McHugh (NetAffintiy) on December 15, 2021

See more answers (21)
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+ 19 recommend
Recommended by Show More (17)

Quicktext Alternatives

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Find the perfect fit

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Features

Other

13/13 features

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • France
  • Spain
  • United Kingdom
  • Portugal
  • Belgium
  • Switzerland
  • Mexico
  • Maldives
  • Colombia

203 Verified Quicktext Reviews

Likelihood to Recommend
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May 03, 2022

Quicktext Review: An easy way to improve our customer service

DOSM from Luxury Hotels in Granada (Spain)

Recommend 10/10
Full blue star
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What do you like most?

This tool is very useful because: - Our customers receive an automatic response on the usual answers in a simple and dynamic way - We reduce the problem of answering questions with long-distance customers...

What do you dislike or think could be improved?

Possibility of more avatar designs and with a Spanish name, for example Carmen. Also connect with our booking engine D-Edge

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

January 03, 2022

Quicktext Review: Quick text, an essential partner

Directeur des Opérations from City Center Hotels in Lyon (France)

Recommend 10/10
Full blue star
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What do you like most?

Adaptability and responsiveness. A real complement to business on sensitive time slots. Ease of use for clients and teams alike.

What do you dislike or think could be improved?

The perpetual evolution of the tool makes it possible to improve the variety of the subjects treated. This is a point on which it is essential to keep pace.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

December 27, 2021

Quicktext Review: Good implementation follow-up

Room Division Corporate Assitant from Other in Meloneras (Spain)

Recommend 10/10
Full blue star
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What do you like most?

The Quicktext team closely follows the implementation of their product in the new company, and they are always open to improvements through update windows. Functionally, it seems to me a good tool for eng...

What do you dislike or think could be improved?

In the multi-property part, when the bot starts a conversation it focuses on knowing which hotel you are talking about or interested in and many times the questions that the client wants to know do not ha...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 16, 2021

Quicktext Review: Perfect support for our front desk

IT & Marketing Manager from Luxury Hotels in Oostende (Belgium)

Recommend 10/10
Full blue star
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What do you like most?

In these times, we can't afford to put a lot of employees on the line. So optimizing the communcation is a big help. Quicktext is helping our 9 hotels do channel the communcation and answering most of the...

What do you dislike or think could be improved?

I'm not sure if it's an improvement of the solution, it seems lik everyday new communcation channels are getting added. Our customers uses a mix of mail, whatsapp, facebook, instagram, google, booking, tr...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 16, 2021

Quicktext Review: Chatbot with real IA

Sales Manager from Branded Hotels in Sevilla (Spain)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

I didn't realised that a bot could convert information into sales. Quicktext does it. Really amazing. Service is perfect. Really satisfied.

What do you dislike or think could be improved?

We are at the beginning of the IA era. Many changes are to come and that's why many situations and scenarios are unknown.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

December 16, 2021

Quicktext Review: Easy and effective

Manager from Hostels in Paris (France)

Recommend 10/10
Full blue star
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What do you like most?

The best way to increase customer response and revenue. Thanks to the team for their reactivity, their listening and their kindness

What do you dislike or think could be improved?

We have launched the integration between Velma and our task management system, and it should be delivered in the first quarter.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
Less than $1000
Monthly subscription (Flat)
Less than $500/month
Monthly subscription (/room/month)
Less than $3/room/month
Monthly service fee

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