The Global leader in AI Reservation Assistants & omnichannel service platform for hotels and resorts focused on boosting direct bookings and revenue.
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Quinta
4.7 (364 REVIEWS)
HT Score
84 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Quinta
Ranked 4 (out of 35) in Hotel Chatbots
The only platform designed to Collect, Update, Process, Share Hotel data for the AI world.
94% recommended by 303 hotels
Quinta is popular in France, Spain, Mexico, United Kingdom and Portugal.
Bell - AI powered product analyst
I analyzed all of Quinta’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Quicktext for its ability to automate guest communication across multiple channels, which leads to increased direct bookings and improved guest satisfaction. The tool helps significantly reduce workload for front desk staff by addressing frequent queries automatically. Users particularly appreciate its customization capabilities and seamless integration with booking engines, CRM, and numerous communication platforms like WhatsApp and Google. However, there are areas where users feel improvements are needed, such as the chatbot's handling of complex queries and the limitations in its reporting features.
Partners say
Industry experts recommend Quicktext for its tailored, hospitality-focused AI solutions that enhance direct bookings and customer engagement. With unique features like multilingual support, seamless integration with platforms like Google Chat, and superior automation capabilities, Quicktext not only simplifies operations but also drives revenue. Experts commend the dedicated team behind Quicktext for their constant innovation and strategic partnerships, contributing to its competitive edge.
Carolin, Jose, Martin and 22 others
Read their recommendationsWhat Types of Hotels Quinta is Popular For
Size
4 | X-Small (1-9 room)
82 | Small (10-49 room)
83 | Mid-Sized (50-99 room)
159 | Large (100-499 room)
28 | X-Large (500+ room)
Country
91 | France
77 | Spain
23 | Mexico
13 | United Kingdom
12 | Portugal
10 | Switzerland
9 | Belgium
7 | United States
6 | Saudi Arabia
6 | Ireland
5 | Italy
5 | Maldives
5 | Netherlands
4 | Colombia
4 | Germany
3 | Jordan
3 | Denmark
2 | Russian Federation
2 | Kuwait
2 | Thailand
2 | Georgia
2 | Czech Republic
2 | United Arab Emirates
1 | India
1 | Serbia
1 | Romania
1 | Canada
1 | Greece
1 | Kenya
1 | Argentina
1 | Austria
1 | Belize
1 | Nigeria
1 | Singapore
1 | Australia
Type
174 | Boutique Hotels
141 | Resorts
127 | City Center Hotels
119 | Luxury Hotels
89 | Branded Hotels
86 | Bed & Breakfast & Inns
78 | Airport/Conference Hotels
54 | Limited Service & Budget Hotels
42 | Hostels
29 | Extended Stay & Serviced Apartments
19 | Vacation Rentals & Villas
8 | RV Parks & Campgrounds
6 | Casinos
2 | Motels
Region
243 | Europe
31 | North America
15 | Middle East
9 | Asia Pacific
5 | South America
2 | Africa
1 | Oceania
1 | Central America
Category
364 | Hotel Chatbots
Didn’t find what you were looking for?
What is Quinta?
Founded in 2017 | Headquarters in Paris, France | 41 employees
Quinta is a comprehensive data management platform tailored for the hospitality industry. It enables hotels to efficiently manage, structure, and distribute their data, ensuring visibility and relevance in the age of AI-driven bookings. With Quinta, hotels can collect, update, process, and share essential data within a unified repository, making it easily interpretable by AI systems. This ensures AI can accurately recommend properties, leading to increased direct bookings. Quinta integrates seamlessly with various platforms, streamlining operations and enhancing guest engagement. Velma, its AI agent, further amplifies conversion by engaging with potential guests to generate leads and drive bookings.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Quinta products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Quinta Reviews Analyzed: 350
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Quinta Expert Recommendations Analyzed: 25
Read expert recommendationsDescription provided by Quinta
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Quinta's Provided Description:
"Quinta (formerly Quicktext) – Quintessence of Data is a global platform for managing, structuring, and distributing hotel data, built to make hotels visible, understandable, and recommendable in the age of AI agents — and to turn that visibility into leads and bookings through Velma. For over twenty years, hotel visibility relied on websites, OTAs, and traditional SEO. That model is shifting. Travelers no longer search — they ask. They interact with AI systems that understand intent, compare options, and recommend the best choice. But AI does not read web pages. It consumes structured, reliable, continuously updated, and distributed data. That is exactly what Quinta delivers. Quinta enables hotels to Collect, Update, Process, and Share (CUPS) all their descriptive, commercial, operational, and experiential data within a single canonical repository. Each property benefits from a certified source of truth composed of thousands of structured data points that AI systems can interpret without approximation. Through its data-first architecture, Quinta distributes this information consistently across websites, OTAs, GDS, metasearch platforms, technology partners — and public and private AI systems shaping booking decisions. Velma is Quinta’s commercial activation layer — an AI agent designed for conversion. Powered by canonical data, Velma engages travelers, qualifies intent, generates high-quality leads, and drives direct bookings. While Quinta structures and distributes the hotel’s truth, Velma turns that truth into measurable revenue. In a world where recommendation is algorithmic, data becomes strategic. Quinta transforms hotel data into a structured, distributed, monetizable asset — and Velma converts it into performance. Quinta is not an AI tool. It is the data infrastructure on which AI — and commercial results — are built."
FAQs
Quinta Alternatives
Not sure if Quinta is right for your hotel? Here are similar Hotel Chatbots vendors that could be a good fit for your hotel:
Capabilities
Increasing direct sales and improving conversion rates
Increasing direct sales and improving conversion rates
In 2024, Velma, the website AI, excelled, generating $802 million in direct bookings and sales leads. Boasting an 85% success rate in customer query resolution, Velma heightened conversion rates, team efficiency, and cost savings, as verified by Ciklea Accounting & Audit Paris. Specializing in preference gathering, personalized bookings, and seamless direct booking facilitation, Velma optimizes automated follow-ups for abandoned bookings, leveraging guest profiles for enhanced conversions and sustained guest engagement.
Facilitating Data Management
Facilitating Data Management
A typical hotel encompasses over 2600 data points, including details like pool temperature, babysitter rates, parking height, and electric car charging locations. Q-Data facilitates the consolidation, structuring, and dissemination of this information to achieve three key outcomes: immediate communication with visitors through AI, updating internal hotel information sources (web, app, CMS, communication media), and supplying external platforms (Google, Facebook, etc.) with accurate and up-to-date data.
Offering the only multi-property solution on the market
Offering the only multi-property solution on the market
Quinta multi-property allows users to quickly find the hotel of their choice based on their criteria. Q-Data, the structured hospitality database, enables swift configuration of all hotels. It facilitates simultaneous management of multiple conversations with several hotels in the same group, catering to both generic (the same answer for all establishments) and specific queries efficiently.
Boosting website search rankings and traffic
Boosting website search rankings and traffic
Velma enhances hotel website search rankings by regularly compiling FAQs as structured data. Q-SEO creates multilingual FAQs and seamlessly integrates them for optimized Google visibility. This structured data improves search engine comprehension, resulting in better SERP display and increased traffic.
Collecting data and understanding customer needs
Collecting data and understanding customer needs
Quinta's data analysis provides crucial metrics, including conversation volume, booking requests by channel, lead time, and average revenue. It delves into customer interests, aligning them with FAQs and nationality. Gathering GDPR-compliant customer data, it seamlessly integrates with the hotel's CRM or Call Center system, boosting sales reengagement and marketing. This involves identifying reservation intent, enriching client profiles, and automating reengagement email campaigns based on key customer interests.
Features
Messaging & Communication
4/5 features
Bookings & Reservations
4/5 features
Messaging Channels
4/5 features
Workflow Automation
4/5 features
Concierge Services
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Q-Hub
Guest Messaging Software
Q-Hub consolidates customer messages from various platforms, including Live Chat, WhatsApp, Google Business Messages, Facebook Messenger, SMS, and Line into a single interface for effortless management across one or multiple hotels. With Q-Connect PMS & CRM integrations, Quicktext facilitates automated guest messages at crucial points in their journey.
Q-Brain+
Hotel Chatbots
Q-Brain+ is the pioneering AI designed exclusively for the hospitality industry, powering Velma. It merges classical conversational AI and generative AI, skillfully managing intricate requests, requiring a profound grasp of deep (DL) and machine learning (ML), and years of data collection, model training, and deployment for effective integration into any application.
Q-SEO
Hotel Metasearch Management Software
Q-SEO compiles conversation data, segments customer interactions, and creates traveler profiles, which, coupled with Velma's structured FAQ data integration, enhances hotel website search rankings by improving Google visibility, enhancing search engine comprehension, driving better SERP display and increased traffic.
Q-Sales
Direct Booking Tools
Q-Sales offers real-time capabilities such as listing, evaluating, analyzing, and segmenting reservation requests, extracting confirmed requests from various sources, tagging contacts based on conversation content, creating waiting lists, and generating reports and trends categorized by hotel, city, category, and country in PDF or XLS format.ead and reservation management.
Quinta Reviews Summary
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Quinta is the #7 most trending product in the Hotel Chatbots category (out of 35) and the #386 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreQuinta has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Quinta Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Quinta to Top Alternatives
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Hotelier Rating
Looking for specific info?
10
One of the most adaptable and forward-thinking chatbot solutions in the market
Director of Business Strategy from 75-99 room Boutique in Barcelona (Spain)
Verified
1 months ago
Quinta is a tool that really adapts to the evolving needs of hotels and today’s guest expectations. It’s one of the strongest chatbot solutions currently available, with a clear focus on continuous improvement. What stands out the most is their openness to feedback and their willingness to evolve alongside the market. Their customer service...
Spain
Spain
Director of Business Strategy
Mid-Sized Hotel
9
A good tool for increasing direct sales
Head of Customer Experience from 200 to 499 room Airport/Conference Hotel in Puerto Morelos (Mexico)
Verified
1 months ago
Direct sales are increasing and can be done easily and quickly. Our account executive, Juan Trujillo, always supports us with any request we have, demonstrating an excellent attitude and willingness to help.
Mexico
Mexico
Head of Customer Experience
Large Hotel
9
Live chat + FAQ + website + booking +revenue + support + service
Room Division Manager from 200 to 499 room Airport/Conference Hotel in Aix-en-Provence (France)
Verified
1 months ago
1/ Live Chat: a real time and money saver :) 2/ Integration with Booking and other platforms 3/ The website's integrated FAQ, providing our customers with clear, precise, and always up-to-date answers. 4/ Available representatives and efficient support when needed
France
France
Room Division Manager
Large Hotel
9
A useful tool to help our customers stay informed
Revenue Manager from 200 to 499 room Resort in Mercadal (Spain)
Verified
1 months ago
Good customer service, easy tool to manage.
They are constantly improving.
Easy to contact with the final client.
Good reports.
Spain
Spain
Revenue Manager
Large Hotel
8
Improving Guest Communication with Ease
Marketing from 500+ room Resort in Leganés (Spain)
Verified
1 months ago
Quinta has been a great asset for our daily operations. It helps us manage guest communication efficiently and saves valuable time thanks to its automation features. The system is easy to use and integrates well into our workflow. Highly recommended for hospitality teams looking to improve response times and consistency.
Spain
Spain
Marketing
X-Large Hotel
10
Excellent revenue chatbot conversion
Backen Developer from 200 to 499 room Boutique in Puerto Vallarta (Mexico)
Verified
1 months ago
The perfect lead generator for your Call Center team. It's a great ecosystem to tracking a lead user on your website, have a lot of features for the collaboration, follow up and conversion resolution like:
- Leads panel.
- Agent assignment.
- Website scrapping to database answers.
- Live chat to lead approach.
- Reporting by channel, date r...
Mexico
Mexico
Backen Developer
Large Hotel
10
Overall positive experience
Marketing from 75-99 room City Center Hotel in Barcelona (Spain)
Verified
1 months ago
The ChatBot, without a doubt. The Quinta team is always available and open to improvements. Their support has been very helpful.
Spain
Spain
Marketing
Mid-Sized Hotel
10
A genuinely useful tool that goes beyond the chatbot
Revenue Manager from 200 to 499 room City Center Hotel in Athens (Greece)
Verified
1 months ago
We've been using Velma for a while now and it's become a quiet but consistent part of how we operate. It handles the repetitive guest enquiries around the clock, which frees up the front desk for more meaningful interactions.
The platform keeps evolving, with regular improvements and the Quinta team has been reliable whenever we've needed a...
Greece
Greece
Revenue Manager
Large Hotel
1
Terrible solution
Manager from 500+ room Bed & Breakfast & Inn in Paris (France)
Verified
4 months ago
Quicktext is the worst service provider our company, Edgar Suites, has worked with in nearly 10 years.
First of all, despite the grandiose promises displayed on its website, its interface is simply dysfunctional, and this applies to all the advertised features.
We have repeatedly alerted them to these problems, but the Quicktext teams hav...
France
France
Manager
X-Large Hotel
9
An efficient and easy-to-use tool to improve our guests' experience
EBusiness from 500+ room Bed & Breakfast & Inn in Porches (Portugal)
Verified
18 months ago
Since implementing the chatbot on our website, we have noticed a significant improvement in communication with our guests. The app is very easy to use and allows visitors to get quick answers to their questions, make reservations, and obtain important information instantly. This has reduced wait times and streamlined customer service, allow...
Portugal
Portugal
EBusiness
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Quicktext is an excellent messaging software for hotels. It offers valuable benefits such as increasing direct bookings, improving CRM functions and conversion rates. The automation of tasks is a time saver. Quicktext is a valuable tool for hotels looking to improve the guest experience, increase revenue and streamline operations.
Showing all answers to: "What does this product or service do well?"
Quicktext is an excellent messaging software for hotels. It offers valuable benefits such as increasing direct bookings, improving CRM functions and conversion rates. The automation of tasks is a time saver. Quicktext is a valuable tool for hotels looking to improve the guest experience, increase revenue and streamline operations.
This specialized platform seamlessly integrates web-ready chatbots, automating customer responses to streamline service at hotels. Covering everything from data collection to understanding customer needs, the tool facilitates multilingual, multi-channel conversations.
Beyond expediting response times, it enhances website positioning, drives traffic, encourages cross-selling between properties, and raises the overall quality of customer service.
This culminates in a boost in direct sales and a significant enhancement in conversion rates.
Moreover, it significantly reduces the workload for reception, booking and customer service team, leading to improved service delivery and increased revenue generation.
One of the best messaging software for hotels ! This software helps you to increase your direct booking, enrich your CRM, increase your conversion rate, automate boring tasks and optimize your marketing campaigns performances.
A very intuitive platform which our clients find very valuable. Their analytics and data is constantly improving making the hoteliers day to day easier,. The tool provides 24/7 customer support at a time when hotels can't provide this, allowing improvements in not only guest engagement but also their likelihood to convert.
It allows a smooth and easy realization with the clients. It has an easy to administer management panel. The chatbot is constantly updating and developing.
In addition, the attention of the support team is personalized and fast.
Question:
What differentiates this product or service from the competition?
Answer:
Quicktext is characterized by the fact that it is tailored to the needs of hotels and is run by a dedicated, innovative team. It increases booker engagement, conversion rates and receives excellent customer feedback, making it stand out from the competition in the market.
Showing all answers to: "What differentiates this product or service from the competition?"
Quicktext is characterized by the fact that it is tailored to the needs of hotels and is run by a dedicated, innovative team. It increases booker engagement, conversion rates and receives excellent customer feedback, making it stand out from the competition in the market.
The platform allows direct communication with any website visitor who has used the live chat, covers a range of help subjects assertively, and seamlessly integrates as an indispensable part of the team—always present.
Quicktext consistently provides support in various situations, supported by clear explanations and accessible video tutorials.
Quicktext structures and annalyzes more than 1100 point of interests of the hotel to feed the AI behind the system. So it can gather and give all the information that your prospects and clients needs.
It is clear that this tool has been built with Hotels needs at the heart of the product and therefore makes it a best in class product. The team behind the product are fantastic, they are so enthusiastic about constantly improving and innovating the product.
It understands the needs of hotel establishments and their guests much better than other platforms. It is made with hotels in mind.
In addition, the management panel is easy and intuitive. In short, a great chatbot.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I encourage you to contact Quicktext for a comprehensive overview. By getting a deep understanding of Quicktext's capabilities and features through direct engagement, you can make a well-informed decision that fits your specific needs and goals.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I encourage you to contact Quicktext for a comprehensive overview. By getting a deep understanding of Quicktext's capabilities and features through direct engagement, you can make a well-informed decision that fits your specific needs and goals.
Quicktext is a tool that, when integrated with the HOTETEC booking Engine, naturally provides the automation of responses to customers, reducing response times and optimizing the work of various hotel departments.
The common goal is to generate more direct sales and increase the conversion of the engine
You can trust Quicktext ! The team is always here to help you with your system and get advises.
The AI system is very efficient and surprizingly reliable ! I'm impressed by that tool, which is not that expensive compared to the benefits that it gives.
Don't hesitate on trialing the product and give it time to see the results . Involve your front of house team to build the right content for the tool and adapt them until you find the perfect recipe for success.
Having a tool like Quicktext saves your team time. It also saves labor costs in customer service. You will also have active duty 24 hours a day, 7 days a week, and every day of the year, almost effortlessly.
Recommended by
Carolin Wanzke-Boomers
Partner Manager
@
Toedt, Dr. Selk &Coll GmbH
Jose Maestro
Business Development Manager
@
HOTETEC
Martin Lebrun
Content Marketer
@
Bowo
Hollie McHugh
Marketing Director
@
NetAffintiy
Jose Enrique Devesa
CEO
@
Sr Jingles
Carolin Wanzke-Boomers
Partner Manager
@
Toedt, Dr. Selk &Coll GmbH
Jose Maestro
Business Development Manager
@
HOTETEC
Martin Lebrun
Content Marketer
@
Bowo
Hollie McHugh
Marketing Director
@
NetAffintiy
Jose Enrique Devesa
CEO
@
Sr Jingles
Nicolas Horvath
Managing Director France
@
apaleo
Michael Toedt
CEO
@
dailypoint
EMILIO PARRILLA
CEO
@
UBIKOS
Dermot Keane
Technical Support Team Lead
@
Avvio
Toni Diaz
Head of product
@
Hotelres Bot
Tony Loeb
Associate Director
@
Experience Hotel
Clement Denarie
Director of Strategic Partnerships and Alliances
@
Oaky
Carlos Rentero
Spain & Latan Country Manager
@
Bookassist
Carlos Rubio
Account Manager
@
GIMH
Kasia Pankowska
CEO
@
Hotel Treats
Adrian Gonzalez
Chief Commercial Officer
@
Hotel Treats
Nicolas Chavanes
Director Technical Partner Success
@
Mews
Jaromir Pazout
Market Manager
@
Bookassist
Alberto Recanatesi
Market Manager
@
Bookassist
Brendan May
Managing Director
@
Hotel Res Bot
Maria Serra
Ecommerce Manager
@
Zafiro Hotels
Marius Donhauser
Founder & CEO
@
hotelkit
Ruben Westmeijer
Head of Channel Sales
@
Mews
Tony Loeb
Co-founder
@
Experience Hotel
Erik Tengen
Co-Founder
@
Oaky
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Support
Verified Support
Quinta has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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