ALICE Housekeeping by Actabl

4.6 (516 REVIEWS)

HTR Score icon
HT Score  
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Jose, Bryan, Sebastien + 52 more experts recommend Actabl

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ALICE Housekeeping by Actabl

Ranked 3 (out of 36) in Housekeeping Software

2026 Finalist HotelTechAwards

Hoteliers voted Actabl as the #3 Housekeeping Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

More Done, Less Redone

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Bell avatar Bell - AI powered product analyst

I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

ALICE App is transformative in hotel management, primarily enhancing efficiency and guest satisfaction by streamlining operations across all departments. It offers real-time task management, optimizes housekeeping assignments, and ensures quick service through integrated workflows. By minimizing miscommunication and enabling precise task execution, ALICE bolsters internal collaboration and elevates guest experiences. However, users report interface clutter, occasional system lags, and integration issues with legacy systems. Evaluating these points is crucial for potential buyers to ensure alignment with their operational needs.

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Rosewood, Montage, Posadas & 1786 others

Read their reviews

What Types of Hotels Actabl is Popular For

Size

48 | X-Small (1-9 room)

113 | Small (10-49 room)

336 | Mid-Sized (50-99 room)

1513 | Large (100-499 room)

392 | X-Large (500+ room)

Country

1948 | United States

97 | Mexico

61 | Canada

27 | United Kingdom

26 | United Arab Emirates

19 | Sweden

17 | India

15 | Norway

11 | South Africa

10 | Turkey

10 | Spain

9 | Saudi Arabia

7 | Japan

7 | Italy

6 | Ireland

6 | Indonesia

5 | Thailand

5 | Singapore

5 | Bahamas

5 | Cyprus

4 | Malaysia

4 | Vietnam

4 | China

4 | Australia

3 | Cayman Islands

3 | Netherlands

3 | Morocco

3 | Colombia

3 | Hungary

3 | Brazil

3 | Austria

3 | Egypt

2 | Jordan

2 | Sri Lanka

2 | Poland

2 | Kazakhstan

2 | Turks and Caicos Islands

2 | Czech Republic

2 | Peru

2 | Qatar

2 | Oman

2 | Ethiopia

2 | Portugal

2 | Belgium

2 | Puerto Rico

2 | Pakistan

2 | Bahrain

1 | Finland

1 | Philippines

1 | French Polynesia

1 | France

1 | Hong Kong

1 | Belize

1 | Rwanda

1 | Switzerland

1 | Greece

1 | Denmark

1 | Azerbaijan

1 | Guatemala

1 | Laos

1 | Maldives

1 | Albania

1 | Montenegro

1 | Panama

1 | Kenya

1 | Germany

1 | Bangladesh

1 | Kuwait

1 | Fiji

1 | Cambodia

Type

1313 | Branded Hotels

1103 | Luxury Hotels

997 | Boutique Hotels

944 | Resorts

842 | Bed & Breakfast & Inns

794 | Airport/Conference Hotels

629 | City Center Hotels

488 | Limited Service & Budget Hotels

230 | Extended Stay & Serviced Apartments

106 | Casinos

102 | Hostels

82 | Vacation Rentals & Villas

63 | Motels

61 | RV Parks & Campgrounds

Region

2106 | North America

114 | Europe

65 | Asia Pacific

57 | Middle East

18 | Africa

13 | Central America

10 | South America

6 | Oceania

Category

733 | Concierge Software

599 | Scheduling & Workforce Management

517 | Business Intelligence

516 | Housekeeping Software

445 | Hotel Maintenance Software

406 | Staff Collaboration Tools

155 | Employee Engagement Software

92 | Hotel Accounting Software

What is Actabl?

Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
ALICE Housekeeping by Actabl is a specialized housekeeping management software designed to streamline and optimize housekeeping operations within the hospitality industry. This platform enhances communication and coordination by enabling real-time mobile functionality, allowing housekeeping staff to send and receive requests from different departments anywhere on the property. Integrating seamlessly with your hotel’s Property Management System (PMS), ALICE Housekeeping provides instant insight into room status, ensuring that rooms are cleaned and prepared efficiently. This software significantly improves labor management, scheduling, and task assignment, subsequently reducing labor costs and saving time. Its intuitive interface simplifies the user experience, making it easier to monitor and enhance operational efficiency and guest satisfaction.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Actabl products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Actabl

FAQs

Capabilities

Optimize Housekeeping Operations

Save Time

Decrease the Wait

Improve Communication

Gain Transparency & Accountability

Features

Inspections & Checklists

4/5 features

Scheduling

4/5 features

Workflow Automation

4/5 features

Messaging & Collaboration

4/5 features

Analytics & Reporting

4/5 features

Available Add-ons & Modules

Guest Messaging

Guest Messaging Software
Send direct, automated, or hotel-wide broadcast messages to guests, giving you multiple options for real-time, contactless communication.

PREMIUM ADD-ON

Asset Management

Hotel Maintenance Software
Track and monitor your assets from a single dashboard, enabling you to make more sound financial decisions and ensure optimal performance.

PREMIUM ADD-ON

Actabl Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.5/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ALICE Housekeeping by Actabl is the #1 most trending product in the Housekeeping Software category (out of 36) and the #31 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Actabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Actabl as the #3 Housekeeping Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
99 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Actabl Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

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5

Success Stories

0

References

10

Featured Customers

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Actabl Reviews

Hotelier Rating

Excellent
412
Very Good
55
Average
33
Poor
10
Terrible
6

Property Size

  • X-Small (8)
  • Small (24)
  • Mid-Sized (78)
  • Large (312)
  • X-Large (85)

Country

  • United States
    United States
    (400)
  • Mexico
    Mexico
    (22)
  • Canada
    Canada
    (19)
  • Norway
    Norway
    (14)
  • Sweden
    Sweden
    (13)
  • United Kingdom
    United Kingdom
    (5)
  • South Africa
    South Africa
    (4)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Cyprus
    Cyprus
    (3)
  • Japan
    Japan
    (3)
  • Turkey
    Turkey
    (2)
  • Morocco
    Morocco
    (2)
  • India
    India
    (2)
  • Singapore
    Singapore
    (2)
  • Belize
    Belize
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Australia
    Australia
    (1)
  • Ireland
    Ireland
    (1)
  • Poland
    Poland
    (1)
  • Laos
    Laos
    (1)
  • Italy
    Italy
    (1)
  • Austria
    Austria
    (1)
  • Denmark
    Denmark
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Netherlands
    Netherlands
    (1)
  • Malaysia
    Malaysia
    (1)
  • Finland
    Finland
    (1)

Region

  • North America
    North America
    (441)
  • Europe
    Europe
    (43)
  • Asia Pacific
    Asia Pacific
    (9)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (7)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (6)
7

Nice customer support

Assistant General Manager. from 200 to 499 room Branded Hotel in Upper Arlington (United States)

Verified
12 days ago
I am just happy that it is attached to Actabl. It is nice to use the same brand for every kind of hotel needs.
Country United States
Assistant General Manager.
Large Hotel
10

Works well for informing us what needs to be done

Engineer 2 from 500+ room Airport/Conference Hotel in Salt Lake City (United States)

Verified
22 days ago
Alice is easy to use., and sufficient for this workplace, were able to receive information in a timely manner and respond to the situation.
Country United States
Engineer 2
X-Large Hotel
9

Easy to dispatch in IN room dinning

Server from 200 to 499 room Bed & Breakfast & Inn in Victoria (Canada)

Verified
23 days ago
Easy to created ticket, dispatch and so innovate for new staff and trainees, also to add and delete, fast to access
Country Canada
Server
Large Hotel
10

Alice has made all aspects easier for all departments

Enigneering Tech. from 200 to 499 room Luxury Hotel in Albuquerque (United States)

Verified
23 days ago
Ease! All Department use it and the guest experience better with Alice! all departs can set tickets for other when a problem is seen.
Country United States
Enigneering Tech.
Large Hotel
9

Inter hotel communications

Director of HSK from 200 to 499 room Bed & Breakfast & Inn in Park City (United States)

Verified
27 days ago
We use this daily to communicate with other departments in the hotel, supervisors on the floors can report issues and we can get the info to the right person super quick and easy.
Country United States
Director of HSK
Large Hotel
Kara from Actabl replied
Thank you for taking the time to leave a review! We are glad to hear about your team's success when utilizing our ALICE platform. We appreciate your suggestions. You make us better!
10

It is a must to have Concierge Software in a luxury hotel.

Cluster Director of IT from 75-99 room Bed & Breakfast & Inn in ‪Otemachi‬ (Japan)

Verified
28 days ago
Concierge Software provides all the details for our concierge team while ensuring nothing is missing in addition to extra alert.
Country Japan
Cluster Director of IT
Mid-Sized Hotel
Lorenzo from Actabl replied
Thank you for taking the time to leave a review for Actabl! We value your feedback!
9

User friendly

Laundry Operations Manager from 200 to 499 room Luxury Hotel in Jasper (Canada)

Verified
29 days ago
I really like everything about the ALICE app for housekeeping. It’s very user-friendly, and the interface is clean and easy to navigate, which makes daily tasks much more efficient. Overall, it’s been a great tool to work with. I would love to see even more features and capabilities added, as the app has a lot of potential to offer.
Country Canada
Laundry Operations Manager
Large Hotel
10

ALICE software is by far the best Housekeeping software in the biz

Front Office Manager from 75-99 room Boutique in Ketchum (United States)

Verified
30 days ago
The guest request mode, the assignment of tasks and follow up to ensure excellent guest service. Worked on similar software for more than 30 years, this out does them all!
Country United States
Front Office Manager
Mid-Sized Hotel
10

Easy Support

Experience Ambassador from 200 to 499 room Boutique in New York City (United States)

Verified
1 months ago
Alice has help me learn tremendously in the industry because its seamless and easy to use it is an added asset to the experience of the guest. Which makes what we do more personal and effective.
Country United States
Experience Ambassador
Large Hotel
10

Very good all info on one page very use full.

team leader from 25-49 room City Center Hotel in Brighton (United Kingdom)

Verified
1 months ago
Easy to use all info never miss anything. Everyone like it also on same page front desk and housekeeping
Country United Kingdom
team leader
Small Hotel
Kara from Actabl replied
Thank you for taking the time to leave a review for Actabl! We value your feedback!
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  • 52

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Alice's ticketing system excels at centralizing hotel operations, streamlining guest requests, and improving cross-department communication—especially for housekeeping and engineering teams. Its strength lies in clear task routing, SLA tracking, and a mobile-first workflow that keeps staff coordinated and accountable. Many hotels use ALICE alongside Canary, where Canary Messaging integrates directly with their ticketing platform, enabling seamless guest-to-staff communication and automated ticket creation.

Question:

What differentiates this product or service from the competition?

Answer:

ALICE differentiates itself by combining concierge tools, housekeeping, and maintenance into one unified operations platform rather than relying on separate, siloed systems. Its mobile-first design and real-time cross-department visibility make it especially effective at keeping teams coordinated and accountable. Many properties also pair ALICE with Canary Messaging, which integrates directly with their ticketing workflow to connect guest requests seamlessly into ALICE’s operations system.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re considering ALICE, the best advice is to map out exactly which departments will use it and commit to cross-department adoption from day one. ALICE delivers the most value when housekeeping, engineering, and the front desk all participate consistently—otherwise you only get a fraction of the operational visibility it’s designed to provide.

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Actabl has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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