Not sure which Staff Collaboration & Task Management is right for your hotels? Get my recommendations

10 Best Staff Collaboration & Task Management Vendors for Hotels

Guest & Staff Messaging for Hotels
Most Popular
This vendor is the most popular in the category with 93 reviews across 4 countries.
This vendor is trending with growing share of voice.
Learn more
96
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

COMPANY DESCRIPTION

Say goodbye to logbooks, forms and miscommunication. Say hello to modern messaging with HelloShift. HelloShift provides a suite of modern... read more

  • Based in
    San Francisco (United States)
  • Founded in
  • 3 employees on Linkedin
Enable your staff to work together and get full visibility into your hotel operations
This vendor is trending with growing share of voice.
Learn more
94
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

COMPANY DESCRIPTION

With ALICE Staff, Improve efficiency by dispatching requests on the go, seamlessly, to the right department Consistently improve service... read more

  • Based in
    New York (United States)
  • Founded in
  • 100 employees on Linkedin
Smarter Team, Happier Guests
Regional
This vendor has active customers in fewer than 3 countries, check the map on their profile to make sure they service your region.
Most Popular
This vendor is the most popular in the category with 93 reviews across 2 countries.
This vendor is trending with growing share of voice.
Learn more
93
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

COMPANY DESCRIPTION

Quore develops innovative software solutions that hotels use to run their day-to-day operations more efficiently. Our product improves... read more

  • Based in
    Franklin (United States)
  • Founded in
  • 50 employees on Linkedin
thumb description
FREE TOOL Want to find out which Staff Collaboration & Task Management matches your hotel’s DNA? Take the Quiz
Nuvola, a company built by hoteliers for hoteliers, is the most comprehensive hotel optimization...
This vendor is trending with growing share of voice.
Learn more
89
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

COMPANY DESCRIPTION

Nuvola, a company built by hoteliers for hoteliers, is the most comprehensive hotel optimization and guest engagement software company in the... read more

  • Based in
    Miami, Florida
  • Founded in
  • 30 employees on Linkedin
HotSOS is a service optimization enterprise solution. As part of the Amadeus Service Optimizatio...
76
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

COMPANY DESCRIPTION

HotSOS is a cloud-based solution which optimizes daily operations. HotSOS modules seamlessly integrate with your current systems, providing your... read more

  • Based in
    Madrid (Spain)
  • Founded in
  • 55 employees on Linkedin
Guest Experience & CRM software for hotels including guest response, guest recognition, loyalty a...
74
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

COMPANY DESCRIPTION

Guestware’s core functionality streamlines hotel operations and communication for all departments to improve service and efficiency. Note... read more

  • Based in
    Seattle
  • Founded in
  • 22 employees on Linkedin
One app to unify and steamline your team's communication and operational workflow.
Regional
This vendor has active customers in fewer than 3 countries, check the map on their profile to make sure they service your region.
This vendor is trending with growing share of voice.
Learn more
71
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

COMPANY DESCRIPTION

Beekeeper is an award-winning mobile communication platform for non-desk employees. We believe that every employee deserves to be happy at work... read more

  • Based in
    Zurich, Schweiz
  • Founded in
  • 115 employees on Linkedin
Real Estate Technology, Package Tracking, Resident Portals, Property Management and Operations, M...
Regional
This vendor has active customers in fewer than 3 countries, check the map on their profile to make sure they service your region.
63
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

COMPANY DESCRIPTION

BuildingLink.com is currently used in over 3,200 properties in the U.S. and worldwide, offering efficient management, seamless communication, and... read more

  • Based in
    New York, NY
  • Founded in
  • 65 employees on Linkedin
A complete Hospitality Maintenance and Operations Support solution designed to create employee e...
Regional
This vendor has active customers in fewer than 3 countries, check the map on their profile to make sure they service your region.
63
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

COMPANY DESCRIPTION

Providing top-notch customer service and managing your hotel’s reputation are top priorities for every hotel owner, especially now that 95... read more

  • Based in
    Bowling Green, OH
  • Founded in
  • 20 employees on Linkedin
Cloud Computing, Hotel Software, Software management, and Internet
Regional
This vendor has active customers in fewer than 3 countries, check the map on their profile to make sure they service your region.
63
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

COMPANY DESCRIPTION

Alkimii simplifies the hotel industries connected communication issue, by being everything you need in the one place. Alkimii is a fast growing... read more

  • Based in
    Skerries (Ireland)
  • Founded in
  • 6 employees on Linkedin

Recent Staff Collaboration & Task Management articles

thumb description

How Adam Isrow and his team built GoConcierge into a global empire without venture funding or a marketing budget

What do you think of when asked to picture the founder of a dot com era startup founded in the year 2000?  I picture an arrogant and sharp elbowed hype man with an inflated ego who’s selling the dream of world domination and hockey stick growth.   Adam Isrow founded GoConcierge in the year 2000 during the heyday of epic dot com busts like Pets.com and Webvan but his story couldn’t be more different from his infamous peers.  If you got to trade your boss in for a new one - Adam is the kind of guy that everyone wants to work for. He’s humble and soft spoken yet firm and disciplined. While tech founders were out chasing exponential user growth in the early 2000s Adam was focused on the fundamentals.   Webvan stock chart from 1999-2001 shows the quintessential dot com bust   The GoConcierge story sits in stark contrast of companies like Webvan that were founded around the same time.  While his peers were busy seducing investors and big media with glitz - Adam focused on moderate, consistent and steady growth.  His character attracted a strong and loyal team solely focused on the elevated customer service that helped him build the GoConcierge business almost exclusively through word of mouth.   “Everyone wants some magic pill—some life hack—that eliminates the need to do the work. But that does not exist.” – Jocko Willink   Adam is not the kind of leader who looks for a magic pill.  His favorite book, Extreme Ownership by Jocko Willink is a navy seal commander’s tale of humility, loyalty and discipline - three qualities that deeply characterize Adam’s leadership style. So how did Adam grow GoConcierge to more than 1,000 hotels globally without traditional venture funding? His background in the hotel industry is a huge piece of the puzzle.  While working in hotels Adam learned humility through dedicating himself to service.  The hospitality industry also taught him a deep sense of empathy that enabled him to develop technology that would become loved by even the least digitally savvy concierges. The teamwork he learned in the front office enabled him to attract and retain a team of loyal high performance contributors.  Adam’s story embodies the true spirit of hospitality in every way. While he personally considers work and service to be rewards in themselves, Adam’s years of dedication were recently validated when ALICE bought his firm GoConcierge for millions in 2017. What was your background prior to starting GoConcierge? Coming out of undergrad, I wanted both sales and management experience as a foundation to begin my career. Prior to starting GoConcierge, I had worked in hotel operations for a hotel in Los Angeles.  The goal was to turn around each department in the hotel and prepare the hotel for being sold. While overseeing guest services and ultimately the rooms division, I saw how much work the team was doing manually with logbooks and binders.  I thought if we could create a tool with a database of vendors and directions (this was pre Mapquest and Google Maps) and the ability to track activities, that it would enable our team to spend more time and attention on the guests. Just prior to launching GoConcierge, I worked for another technology startup focused on disseminating digital assets in the entertainment industry.   Once that company was sold, I was still intrigued by the Concierge tracking idea and while going back to earn my MBA during the dot com era, decided to launch GoConcierge.  Hard to believe that was back in 2000 and here we are today. What made you decide to jump in and start GoConcierge? After spending several years in hotel operations, I saw first-hand the importance of adding efficiencies where possible.  So much of the day-to-day operation in a hotel is manually driven and at the time, there were very few systems outside of the property management system.  We had created our own tools using Microsoft Access for yield management and also tracking any challenges throughout the operation. One night while talking with my partner, we discussed creating a database for vendors so that we could have a knowledge base of everything our guests were asking.  This way, no matter who was working, we could help the guest right away. I spent the evenings typing directions into each location since there was no Mapquest or Google Maps at the time. I felt it had to be extremely user-friendly and I remember having an amazing gentleman in guest services named, Frank, and he was in his 70’s and was not comfortable using a computer.  I remember thinking that if we could get Frank comfortable using this, we were onto something. Fortunately, Frank was able to use it and the team noticed that they were able to do their job better by having more information at their fingertips vs. having to look in logbooks and binders. Plus, I have terrible handwriting and if I wrote something in the logbook, there was a good chance others would not be able to read it.   Adam Isrow sold his business GoConcierge to ALICE in 2017 Who was GoConcierge’s first customer? Our first Customer was a Hyatt Hotel in Los Angeles.  I called several times and spoke to the Rooms Executive at the time and she was intrigued enough to allow me to present to her.  Fortunately for me, she understood the vision and she and her team believed that GoConcierge could enhance their day-to-day operation and ultimately the guest experience.  In addition to providing the application, I also guaranteed that I would provide exceptional support and would exceed expectations. I worked hard to earn trust and have her provide me with an opportunity. I felt if I could just get into a hotel like that, it would add credibility and help me gain additional hotels.     GoConcierge was acquired by ALICE in 2017 - how do the businesses work together today? We have created the first operations platform with a goal of going to our customers with a suite of services.  So often in hotels each department purchases their own applications. Therefore they operate as silos and most of the time and don’t communicate with each other.  We believe that there is significant value in providing one solution that can add value to multiple departments. The ALICE Platform has various modules including Concierge, Service Delivery, Messaging, Preventative Maintenance and Housekeeping.  Customers can pick and choose what is best for their property and because we have an open API, we can also facilitate integration between various systems.  Having one platform can provide cost savings to the hotel instead of paying setup fees and multiple subscriptions fees for multiple systems.  ALICE Concierge has a customizable database powered by Google Places and tracks all activities arranged for guests, creates personalized confirmation letters, itineraries, communicates with guest and team members via SMS and other platforms.  Using ALICE for service delivery, the property can dispatch requests such as towel delivery, challenges in the room and even manage preventative maintenance. ALICE provides a complete operational solution that will allow your team to provide a very personalized and exceptional guest experience. ALICE’s modern dashboard connects departments seamlessly   What's the biggest misconception that hoteliers have about technology? Perhaps the most common belief I used to hear was that the Concierge didn’t need an application because they could use Excel or their logbooks.  We obviously felt differently especially after spending time behind the desk and seeing the amount of work done manually and the importance of providing a tool to enable the team to be more efficient.  We believe the role of the Concierge should be in the center of the hotel operation since their work touches so many departments and has such a significant impact on the overall guest experience. A good Concierge team does the job so well that they make it look easy.  What is often not recognized or seen is the volume of work being done behind the scenes to deliver such a great guest experience. Investing in a tool allows the team to be more efficient and spend more time and attention on the guests. I believe the reason guests come back now is mostly because of the way the Concierge and other team members make the guests feel when they leave, more so than just having a beautiful hotel.  Without a tool such as ALICE, it is very difficult to be efficient and create that great guest experience. What's the most surprising thing you've learned about scaling technology into hotels since founding the business? In hospitality, we are a 24/7 operation and since we have customers around the world, there really is no downtime.  As we have scaled the company, in addition to our application, we remain keenly focused on our environment and optimizing the performance of the application for our users.  This is a major effort and something that requires focus for achieving results today and in the future, domestically and internationally. If you could partner with any vendor in hotel tech, who would it be and why? With respect to vendors to partner with, we believe the PMS provides a mutually beneficial opportunity.  The more integration we provide, the better we serve our customers. We are interested in speaking with any PMS that believes there is value in integrating ALICE to enhance its offering Where do you see ALICE in 5-years? We envision ALICE being the operations hub for the hotel. We are striving for that now and in the next 5 years, we want to realize our ambition of allowing all hotel staff to work effectively together and while enabling innovation around us. Ultimately, we want to provide a platform that is so widespread and so open that all innovation in the guest space can connect into it and hotel companies can deliver hospitality through it. We believe there should be full transparency where the guests can realize the same type of control and experience they love from other industries. How will the concierge software space change in the next 5-years? We believe that that Concierge will need to be connected to all departments throughout the hotel- like the hub of the operation.  Our customers will need as many efficiencies as possible to provide a high-level of service to the guest. We envision the Concierge department will have to be equipped to easily initiate requests for any department on behalf of guests. Do you have any new products or feature launches of late (or coming soon) that you'd like us to promote to our users? We are very excited to be developing our Room Assignment feature as part of our Housekeeping module.  We have gained first-hand knowledge from our customers and our team of hospitality experts about what the ideal solution would be and we are actively working on this right now.  Adding this functionality to our platform will allow us to achieve our vision of providing our customers with a complete solution for their operation and specifically, their largest department, Housekeeping. Is there anything that the community can do to be helpful for you? We are focused on interacting with other thought leaders to gain insight, share notes and collaborate together. We welcome the opportunity to connect with leaders that have grown and/or are building emerging technology.  We have a speaker series where we bring in leaders with various backgrounds from various industries to speak about successes and failures and learnings along the way. It would be great to have more thought leaders from the community share their experiences with our team. ALICE won Hotel Tech Report’s ‘2019 Best Places to Work’ in Hotel Tech competition   What's one piece of advice that you have for any entrepreneurs looking to get into hotel software? In any space it’s critical to surround yourself with the best possible team.  Specifically within this niche of hospitality technology be sure you fully understand how you can add value and be willing to adjust along the way.  The vision you start with may not be what you finish with. Be agile enough to shift when needed. What is the best book you've read lately and why? I really enjoyed reading Extreme Ownership: How Navy Seals Lead and Win by Jocko Willink and Leif Babin.  This is a story about taking ownership and leading by example.  The story is told by two Navy SEALS and their life altering experiences in battle and how those lessons can be applied to both business world and your personal life. What is your favorite podcast? I like listening to The Tim Ferris Show and hearing his interviews with both business leaders and athletes. What is one thing that most people don't know about you? I did sports broadcasting in college and also am passionate about speaking to groups about my experience of working with the world’s finest hotels and Concierges and the impact of consistently delivering exceptional service.

Hotel Tech Report
thumb description

Mobile Communication Tools Connect Teams at InterContinental Miami

With over 600 employees over 33 departments, InterContinental Hotels & Resorts, Miami, FL sits in the heart of Miami’s downtown business district with a breathtaking view of Biscayne Bay. As a luxury bay-front property, the hotel is a popular destination for vacationers and business travelers alike; the property hosts events ranging from weddings to large conventions. To better facilitate the hotel’s mission of providing guests with the ultimate guest experience, InterContinental Miami needed to find a mobile-first communication platform that could reach every single employee, no matter the department or whether they used email. Top priorities considered when assessing workforce communication solutions for the hotel included ways to:   Improve hotel operations Promote and reinforce corporate communications and company values Better connect and engage the property’s workforce An Employee Communications App for Hospitality Management InterContinental Miami now has a streamlined, engaging, and mobile solution for hotel operations and team communication. In dedicated Beekeeper communication streams, colleagues post company updates, birthdays, work anniversaries, benefits information, new hire announcements, and more. Another communication stream posts available positions and referral rewards, as well as educational growth and training opportunities. Facilitating two-way communication via their employee app, rather than solely top-down, gives everyone a voice within the hotel. Communication Tools for Hotel Workforce Shift Scheduling Hotel employees work in shifts, making scheduling a notorious challenge. Many departments at the Miami property, such as housekeeping and the minibar, use Iconic to send PDF schedules weekly through campaigns. From a managerial perspective, this has been incredibly useful because they don’t have to check up on employees to make sure they know when they’re working. From an employee perspective, they love the freedom to access their schedule from anywhere and without waiting for a reply from their manager. "The Beekeeper team is wonderful! My Customer Success Manager always has an answer and if he doesn’t, he figures it out and responds very quickly. He never says no and solves all my issues. Just this week I came to him with a big idea that hadn’t been done before and he’s already working on figuring it out. The team makes anything feel possible." – Jozenia Cruz Human Resources and Talent Engagement Mobile Solution for Hotel Crisis Communications Amidst the chaos of Hurricane Irma, management used Beekeeper’s employee communication app to keep hotel employees informed about the storm. Despite inconsistent cell reception, Wi-Fi was faster and more reliable, ensuring communication throughout the natural event stayed consistent. Before the hurricane, the team provided storm updates, closures, safety precautions, lists of necessities, and made sure emergency contacts were up to date. During the hurricane, a chat campaign was sent to every colleague with the number for the Emergency Employee Hotline, along with other helpful information. After the hurricane, Beekeeper’s communication tools continued to prove invaluable as InterContinental Miami updated team members on impacted hotel operations and when they could safely return to work.

Austin Sandmeyer
thumb description

How Mobile Technology Elevates Hotel Communication and Operations

Just as the hospitality industry builds memorable experiences according to guest needs, hotel communication systems and technology solutions should do the same for you and your workforce. A few weeks ago, Beekeeper teamed up with leaders from two of our business partners, Jos Schaap, CEO and Founder of StayNTouch and Erica Rich, Senior Hospitality Marketing Strategist at Revinate, to lead a webinar on how the hospitality industry can best leverage mobile technology in hotels. Despite the proliferation and availability of mobile technology, many hotel operations continue to rely on outdated methods of team communication. Together, panelists shared ways to improve guest experience in hotels through enhancing operations and employee experience – and that mobile team communication is the definitive catalyst for best delivering on these goals. The Impact of Mobile Team Communication on Hotel Departments How do mobile solutions improve hotel team productivity and operations? A mobile hotel PMS such as StayNTouch, or as Jos Schaap rightly referred to them, “the heart of your hotel,” can run on smartphones or other mobile devices, giving hotel employees access on-the-go. Hotel staff can easily assign tasks to specific employees and quickly communicate with other departments instantly. These specific uses cases are especially tangible and compelling in terms of ROI: Immediate notifications. No more printed out, or pen and paper announcements. Housekeeping can turn rooms over more quickly. Most guests simply leave in the morning without staff contact. There’s no way of knowing when the room is ready to be cleaned. With faster occupancy updates, the room conversion process is made more efficient. Improved access of guest information. Real-time, mobile team communication means better personalization of guest experience and management of expectations. Increased Employee Communication Positively Impacts Guest Satisfaction Scores Workforce turnover is substantial in the hospitality industry. Most hoteliers focus on the “holy grail” of guest experience, which is of course paramount. However, the focus on employee experience is just as vital in order to keep hotel employees happy and on your team. Relationships with coworkers matter, and they impact guest experience more than you might think. Hotel employees shouldn’t have to live with the uncertainty of wondering what’s going to happen at the property on a day to day basis. There are many lost opportunities in the hospitality industry when it comes to the connection between hotel guests and employees, but investing in employee communication with a mobile team communication appprovides the following benefits. Allows for consistent, daily information sharing across shifts and hotel team Creates a highly-visible platform to illuminate best practices Facilitates recognition of hotel workforce high achievers "The experience at a property makes or breaks a guest’s stay. That experience is dependent on the human interactions with your staff as soon they walk in the door of your hotel. If you set your employees up for success, so that they are happy, engaged, and loyal to your hotel, you stand a much better chance of delighting a guest." Improve Hospitality Operations with Digital Mobile Solutions On the guest-facing side, there are many ways to digitize and improve hotel operations in ways that benefit both hotel workers and guests alike. A CMS like Revinate provides a way to remember the best ways to service and stay relevant to them by tailoring their experience to their needs in your hotel. Targeted emails, accessible via their mobile device, can then be sent out that offer a customized menu of activities and upgrades at your hotel according to their preferences. Mobile hotel communication systems also give your hotel a distinct brand advantage; consumers view mobile-savvy companies and technologies more favorably.

Austin Sandmeyer
thumb description

The Future Is Here: How Modern Messaging Enhances Hotel Employee and Guest Communications

During a recent interview with Jon Albano, host of the Lodging Leaders podcast, HelloShift CEO Sudheer Thakur discussed how the hotel industry is shifting from print-based communications like logbooks, forms, and memos to modern messaging tools like newsfeeds, text messaging, and chat. Thakur is the founder and CEO of HelloShift, an integrated messaging platform for hotel teams, managers, guests, and website visitors that was recognized by hoteliers as the #1 Staff Collaboration software in the 2018 HotelTechAwards. A technologist by training, Thakur previously founded various Silicon Valley start-ups, including one that built a messaging app to connect travelers with locals. After he sold the company, he began thinking about messaging from a hotel perspective. “There was a communications revolution going on then,” he said. “A new category of business software was being created. Yammer brought Facebook-style newsfeed communications to businesses, making it easy and fast for employees to communicate in real-time. Things really exploded with the introduction of Slack, which integrated all business operations into the same feed. People loved it.” Thakur decided to develop Slack-style software to meet the unique needs of hotels. “Our first product offering was a staff collaboration tool designed to help staff communicate with one another across shifts and departments,” he said. “It integrates social media features like newsfeeds, tags, and mentions with features like messaging, tasks, and checklists. It brings all staff communications under one platform. It’s about operational efficiency.” Next, HelloShift introduced its guest messaging platform, allowing hotels to text guests before, during, and after their stay. Guests can initiate a conversation too. All messaging feeds into the staff collaboration platform. “It’s an efficient way to deliver customer service and enhance guest satisfaction,” said Thakur. More recently, HelloShift introduced a website chat widget to target travelers and offer assistance during the pre-booking stage. All conversations are integrated into the HelloShift platform. “People are looking at multiple sites when they’re shopping for hotels,” explained Thakur. “They have questions, and if someone is there to answer it puts the hotel ahead of competitors.” He mentioned a hotel client that received group bookings within hours of installing the chat widget on its website. “The chat widget goes directly after the top line by increasing direct bookings,” he said. Asked what differentiates HelloShift from other software solutions, Thakur said, “When we were named #1 in the Staff Collaboration category in the HotelTechAwards, one thing stood out for hoteliers: ease of use. There’s a lot of turnover in the hotel industry, and training staff to get up and running on software is time-consuming. With HelloShift, staff can be onboarded in five minutes if they know Facebook.” “But it goes much deeper than ease of use,” he continued. “The key difference is our vision. In software-as-a-service, the vision matters. You're not buying what you're getting today—you're buying all the future versions of the same product." “Our competitors are taking old-school ways of doing things like logbooks and digitizing them. They are solving the last generation’s problems. HelloShift recognizes that there’s a messaging revolution taking place in the world, and we are preparing hoteliers for the next generation's challenges. “That shows up in the architecture of our product. We’ve taken messaging architecture and integrated it into hotel operations. Everything goes into one feed: staff collaboration, guest communications, and communications with future guests. We’re leveraging people’s familiarity with Facebook, building on it, and delivering a platform for the future. “I’m excited for that future. When you’re directly in touch with your customers, you are in a much more powerful position.”

Hotel Tech Report
thumb description

Streamlining the Operations of a Hotel Maintenance Department

Maintenance staff are the red blood cells of every successful hotel. Without their dedication and coordination, any hotel would lose first guests, then revenue, and soon be forced to shut down. Of course, the first thing a visitor sees are the friendly and chatty desk clerks whose job it is to check guests in and handle the payments. Then, there is the housekeeping service, who make the rooms up every morning. However, it’s the maintenance staff that provides an invisible hand that makes the operation of such a complex system possible. Preventing bad scenarios Trapped guests thumping on the broken elevator door isn’t a desirable image in any hotel. Why wait till you’re full to the rafters to hear about the cable television issue? Hotel managers are aware that it’s much better to prevent breakdowns before they occur than to wait for guests to complain. Accordingly, their job is to make sure the maintenance department performs routine checks of all the major systems such as heating, AC, plumbing, cable and Wi-Fi. Tackling safety issues While replacing a single burned out bulb is relatively fast and clean, tackling a bigger electrical issue may require staff marching back and forth down the hallways, trying to figure out the component that short-circuited. It is on the maintenance team to ensure smooth operation of the hotel by running weekly, monthly and yearly preventive checks, replacements and repairs.In many ways, they are responsible for the guests’ safety by regularly changing air filters and making sure smoke and carbon monoxide detectors have functioning batteries. They are also in charge of the locks on the main entrance, bedrooms, conference rooms and areas that need secure access. Cleaning pool filters and taking care of tripping hazards such as raised carpet edges or dislodged floor tiles is also in their purview. Handling repairs If one of the systems mentioned above go out, the consequences can be disastrous, as sometimes the whole floor or even the entire hotel can be affected. If the whole building blacks out, aside from ensuring a speedy recovery, you need to deal with disgruntled guests and spend money on finding them other accommodations. It’s up to a highly trained and experienced maintenance crew to localize the emergency as quickly as possible and prevent a huge loss. A good hotel maintenance crew needs to be able to repair all of the major systems in the building without external help. Maintaining curb appeal Even though, today, a huge number of hotel bookings are made online, with users browsing only through the beautiful photos provided by the hotel PR department, a hotel was and will continue to be a walk-in business. In this sense, the first thing a potential guest notices about a hotel is the exterior of the facility. This is the reason why the maintenance staff needs to pay close attention to the building, the parking lot and especially the landscaping.Signs of neglect such as chipped paint, litter and fallen leaves and other debris can diminish a hotel’s reputation. In order to perform these tasks, a hotel’s staff relies on a range of supplies and equipment like power washers and leaf blowers while a multi-purpose telehandler is indispensable in lifting heavy equipment to high places. Their interchangeable attachments make them suitable for a wide range of tasks. Beauty is in the eye of guest Big hotels usually hire subcontractors for periodic overhauls that involve painting, wallpapering and relaying carpets. However, it’s on the hotel’s maintenance department to carry out minor aesthetic touch-ups. When a luggage cart scrapes against the corner or rips the wallpaper, maintenance is there to make it right. Hotel maintenance teams need professionals experienced in various trades and beautification skills such as painters, glaziers, carpenters, etc. Customer calls Murphy never sleeps in the hotel business. A television remote may not work in room 305, the hot tub may not make enough bubbles in room 103. When a sofa bed mechanism jams, or the water shower goes cold at 3 a.m. guests will call maintenance to solve their problems. Unless you want to deal with an angry guest in the morning desk shift, make sure the crew is on a 24h standby for maintenance calls.While hotel reviews focus on great food and Egyptian cotton sheets, most guests are unaware that their comfort hugely depends on an invisible workforce of hotel maintenance staff whose job is to make every faucet (pardon the pun) run properly. If these people remain unseen, it means they are doing a good job.

Lillian Connors
Load more

Staff Collaboration & Task Management Category Overview

What is staff task management and operations software?
Hotel staff are scattered around time and location -- different shifts, floors, departments, and properties -- and are highly reliant on traditional forms of communication like log books, memos and two-way radios. Staff Collaboration platforms bring everyone on the same page within a digital environment, increasing staff productivity and providing cost savings through operational efficiency. The real-time visibility into hotel operations means no more dropped tasks, miscommunication, or expensive mistakes.

For info on hotel operations software trends, questions that you should ask vendors and more download the 2019 Hoteliers Guide to Staff Task Management Software

How can hotel management software improve hotel operations and profitability?
Hotels are operations heavy and communication is key. In the past, hoteliers had to be on-site to read through logbooks, flip through binders, navigate countless post-its, and track down line staff to understand what was happening in their hotels. Slow, inefficient, error-prone communication often led to miscommunication and dropped tasks. Such ad hoc communication was inefficient and expensive and depressed guest satisfaction. With staff collaboration and task management software, hotel teams work together in real-time and hoteliers can monitor hotel operations 24/7 from any location. Because they are always in the loop with an accountable platform, hotel teams can catch costly mistakes before they happen. And reporting features allow managers to monitor performance and improve hotel operations.

What are the most important features of hotel operations software and specifically task management solutions?

  • Simple Communication - Social media style features like notes, tags, mentions, and comments facilitate quick communication and collaboration among hotel teams. 
  • Task Management - Add accountability and track-ability to ensure timely completion by staff. 
  • Alerts / Notifications - Prevent costly mistakes and missed deadlines. In-App Translation Promote collaboration among multilingual staff. 
  • Checklists - Automatically alert shifts and departments of routine duties to ensure nothing is overlooked. 
  • Reporting - Spot trends and identify opportunities to improve.

What KPIs can staff task management software improve at my hotel?

  • Operational Efficiency - Saves time by integrating staff communications on one platform. Guest Satisfaction -  Guest needs, requests, and complaints are visible and acted upon in a timely fashion. 
  • RevPaR - Chat with website visitors and leads entered by Front Desk and collaborated on with Sales team leads to more revenue. Direct communications with guests via chat widget and text messaging leads to more direct bookings.

What is the typical pricing for hotel operations software?
Most staff collaboration platforms offer Software as a Service (SaaS) subscriptions with monthly and yearly options. Pricing can be a flat rate or tiered by the number of rooms or users.  

Cloud-based, self-service solutions start around $1 per room per month. This price point appeals most to select and limited service branded and independent hotels. At this price point there are no intensive customization or integration requirements. Premium vendors often offer features that the hotels must pay for but staff do not use.

Enterprise solutions can cost tens of thousands of dollars per year, with added fees for implementation and training. Casinos and large resorts with very specific requirements may benefit from an on-premise enterprise solution that offers customized features and extensive training.

How long does it usually take for a hotel to implement new hotel operations software?
Depending on the nature of the platform and culture of the hotel, installation and configuration can take from one hour to a month. Some platforms require extensive training with intensive setup of hard-coded functionality before launch. Other platforms use a faster learning-by-doing approach with customizable functionality that can be implemented on an ongoing basis. Platform adoption speed is accelerated when a stakeholder within the hotel champions the change, versus when teams adopt the platform at their own pace.

Staff collaboration software is typically very user-friendly and easy to learn. Some solutions feature social media tools that people use every day, so staff can get up and running instantly. Other platforms have a variety of modules each with different functionality and an inherent slower learning curve. Often training can be self-guided. There is no downtime, and no integrations are required.

How do I know when it’s time for my hotel to move onto new hotel operations software?
Digital messaging is the future, and the future is now. As more consumers turn to text and chat as the communication channels of choice, hotels need to adapt or risk being left behind. At the same time, hoteliers need to ease off their dependency on paper-based memos, forms, logbooks, checklists, and phone calls for internal communications—they are inefficient, hard to track, and easily misplaced. Today, everything should be digitized so that it’s accessible and trackable from any device or location. This includes policies and procedures, schedules, task lists, and contact lists. A staff collaboration platform solves all of these problems and more, and staff can be up and running in a matter of hours.

For info on hotel operations software trends, questions that you should ask vendors and more download the 2019 Hoteliers Guide to Staff Task Management Software