What is staff task management and operations software?
Hotel staff are scattered around time and location -- different shifts, floors, departments, and properties -- and are highly reliant on traditional forms of communication like log books, memos and two-way radios. Staff Collaboration platforms bring everyone on the same page within a digital environment, increasing staff productivity and providing cost savings through operational efficiency. The real-time visibility into hotel operations means no more dropped tasks, miscommunication, or expensive mistakes.For info on hotel operations software trends, questions that you should ask vendors and more download the 2019 Hoteliers Guide to Staff Task Management Software
How can hotel management software improve hotel operations and profitability?
Hotels are operations heavy and communication is key. In the past, hoteliers had to be on-site to read through logbooks, flip through binders, navigate countless post-its, and track down line staff to understand what was happening in their hotels. Slow, inefficient, error-prone communication often led to miscommunication and dropped tasks. Such ad hoc communication was inefficient and expensive and depressed guest satisfaction. With staff collaboration and task management software, hotel teams work together in real-time and hoteliers can monitor hotel operations 24/7 from any location. Because they are always in the loop with an accountable platform, hotel teams can catch costly mistakes before they happen. And reporting features allow managers to monitor performance and improve hotel operations.
What are the most important features of hotel operations software and specifically task management solutions?
- Simple Communication - Social media style features like notes, tags, mentions, and comments facilitate quick communication and collaboration among hotel teams.
- Task Management - Add accountability and track-ability to ensure timely completion by staff.
- Alerts / Notifications - Prevent costly mistakes and missed deadlines. In-App Translation Promote collaboration among multilingual staff.
- Checklists - Automatically alert shifts and departments of routine duties to ensure nothing is overlooked.
- Reporting - Spot trends and identify opportunities to improve.
What KPIs can staff task management software improve at my hotel?
- Operational Efficiency - Saves time by integrating staff communications on one platform. Guest Satisfaction - Guest needs, requests, and complaints are visible and acted upon in a timely fashion.
- RevPaR - Chat with website visitors and leads entered by Front Desk and collaborated on with Sales team leads to more revenue. Direct communications with guests via chat widget and text messaging leads to more direct bookings.
What is the typical pricing for hotel operations software?
Most staff collaboration platforms offer Software as a Service (SaaS) subscriptions with monthly and yearly options. Pricing can be a flat rate or tiered by the number of rooms or users.
Cloud-based, self-service solutions start around $1 per room per month. This price point appeals most to select and limited service branded and independent hotels. At this price point there are no intensive customization or integration requirements. Premium vendors often offer features that the hotels must pay for but staff do not use.
Enterprise solutions can cost tens of thousands of dollars per year, with added fees for implementation and training. Casinos and large resorts with very specific requirements may benefit from an on-premise enterprise solution that offers customized features and extensive training.
How long does it usually take for a hotel to implement new hotel operations software?
Depending on the nature of the platform and culture of the hotel, installation and configuration can take from one hour to a month. Some platforms require extensive training with intensive setup of hard-coded functionality before launch. Other platforms use a faster learning-by-doing approach with customizable functionality that can be implemented on an ongoing basis. Platform adoption speed is accelerated when a stakeholder within the hotel champions the change, versus when teams adopt the platform at their own pace.
Staff collaboration software is typically very user-friendly and easy to learn. Some solutions feature social media tools that people use every day, so staff can get up and running instantly. Other platforms have a variety of modules each with different functionality and an inherent slower learning curve. Often training can be self-guided. There is no downtime, and no integrations are required.
How do I know when it’s time for my hotel to move onto new hotel operations software?
Digital messaging is the future, and the future is now. As more consumers turn to text and chat as the communication channels of choice, hotels need to adapt or risk being left behind. At the same time, hoteliers need to ease off their dependency on paper-based memos, forms, logbooks, checklists, and phone calls for internal communications—they are inefficient, hard to track, and easily misplaced. Today, everything should be digitized so that it’s accessible and trackable from any device or location. This includes policies and procedures, schedules, task lists, and contact lists. A staff collaboration platform solves all of these problems and more, and staff can be up and running in a matter of hours.For info on hotel operations software trends, questions that you should ask vendors and more download the 2019 Hoteliers Guide to Staff Task Management Software