Popular in Operations
Best Property Management Systems of 2025
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2025
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2025
Tools to manage your hotel's accounting, budgeting and financial planning.
Popular in Revenue Management
Best Revenue Management Systems of 2025
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2025
Distribute your inventory to hundreds of channels to boost occupancy.
Best Business Intelligence of 2025
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
Popular in Marketing
Best Hotel CRM & Email Marketing of 2025
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2025
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2025
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
Popular in Guest Experience
Best Hotel Guest Apps of 2025
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2025
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
Best Guest Messaging Software of 2025
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
Quicktext
4.7 (355 REVIEWS)
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Quicktext
Ranked 3 (out of 26) in Hotel Chatbots
Elevate Guest Experiences with Quicktext's AI and Big Data Solutions
95% recommended by 300 hotels
Bell - AI powered product analyst
I analyzed all of Quicktext’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Quicktext for its ability to automate guest communication across multiple channels, which leads to increased direct bookings and improved guest satisfaction. The tool helps significantly reduce workload for front desk staff by addressing frequent queries automatically. Users particularly appreciate its customization capabilities and seamless integration with booking engines, CRM, and numerous communication platforms like WhatsApp and Google. However, there are areas where users feel improvements are needed, such as the chatbot's handling of complex queries and the limitations in its reporting features.
Partners say
Industry experts recommend Quicktext for its tailored, hospitality-focused AI solutions that enhance direct bookings and customer engagement. With unique features like multilingual support, seamless integration with platforms like Google Chat, and superior automation capabilities, Quicktext not only simplifies operations but also drives revenue. Experts commend the dedicated team behind Quicktext for their constant innovation and strategic partnerships, contributing to its competitive edge.
Carolin, Jose, Martin and 22 others
Read their recommendationsSupport
Supportive
Hoteliers often commend Quicktext’s Hotel Chatbots for their robust customer support. They find that support is readily accessible through various channels such as chat, phone, and email, ensuring issues are resolved quickly. Users appreciate the knowledgeable and effective support team, which provides excellent guidance and problem-solving. The onboarding process is well-supported, making it easier for new clients to set up and integrate the system. Additionally, the availability of comprehensive resources like FAQs and tutorials is highly valued, contributing to smoother user experiences and better overall satisfaction.
Auxiliar de Digital Concierge Center
12 months ago
Verified
... It is a very useful tool for hotels. We have received a lot of support from Juan, he provides a very good service and excellent explanation of how it works. ...
See full reviewSales Director
5 months ago
Verified
... Detecting key words and "understanding" the meaning and motivation behind the questions, to give more accurate and better answers and information ...
See full reviewJefa de Sector
5 months ago
Verified
... Your ability to understand and respond, the precision of your responses. Its interface is intuitive and easy to use, making the experience very pleasant. ...
See full reviewSales Director
2 months ago
Verified
... The scenario answer perfectly to the request of the client. We can update the scenario in regards of the period of the year. This is genial, Since the beginning with quick text we had a very good training and follow up with the team and this is very important for an independent hotel as us. The set up was easy and very well done. Every month we have a nice follow with the team to check what we can improved or changes to made the tools even better. We also since few year took the solution to put quick text en booking.com to save some time to our staff and make their working day easier. The goal was also to be more efficient to answer the client quickly and correctly. For the moment the tools give us entire satisfaction and we hope it will continue like this. We setup the tools on all our hotel as it was very nice for the client. Velma is doing a good job, and thanks to this we notice less request by email or by phone ...so less question for the staff in direct. The tool always if very nice to update our FAQ on our website ...
See full reviewSales Director
2 months ago
Verified
... The scenario answer perfectly to the request of the client. We can update the scenario in regards of the period of the year. This is genial, Since the beginning with quick text we had a very good training and follow up with the team and this is very important for an independent hotel as us. The set up was easy and very well done. Every month we have a nice ...
See full reviewEBusiness
1 months ago
Verified
... Since implementing the chatbot on our website, we have noticed a significant improvement in communication with our guests. The app is very easy to use and allows visitors to get quick answers to their questions, make reservations, and obtain important information instantly. This has reduced wait times and streamlined ...
See full reviewEBusiness
1 months ago
Verified
... Some more complex queries may require human intervention. Improve the handling of these situations, either by redirecting the customer to a support agent or improving automated responses. ...
See full reviewEBusiness
1 months ago
Verified
... Since implementing the chatbot on our website, we have noticed a significant improvement in communication with our guests. The app is very easy to use and allows visitors to get quick answers to their questions, make reservations, and obtain important information instantly. This has reduced wait times and streamlined ...
See full reviewEBusiness
1 months ago
Verified
... Since implementing the chatbot on our website, we have noticed a significant improvement in communication with our guests. The app is very easy to use and allows visitors to get quick answers to their questions, make reservations, and obtain important information instantly. This has reduced wait times and streamlined customer ...
See full reviewAutomation
Streamlined
Hoteliers often praise the automation capabilities of Quicktext’s Hotel Chatbots for streamlining operations and enhancing guest interactions. Many highlight the efficiency with which the automation handles repetitive questions, allowing hotel staff to focus on more complex tasks. The intuitive design of the AI tools simplifies their use, making them impactful without requiring extensive training. However, hoteliers note that some intricate queries still necessitate human intervention, suggesting that enhancing the chatbot's ability to manage such situations could further optimize workflow efficiency. There is also appreciation for the continuous updates that align with seasonal changes, showcasing the adaptability of the automated processes.
Jefa de Sector
5 months ago
Verified
... Your ability to understand and respond, the precision of your responses. Its interface is intuitive and easy to use, making the experience very pleasant. ...
See full reviewJefa de Sector
5 months ago
Verified
... Your ability to understand and respond, the precision of your responses. Its interface is intuitive and easy to use, making the experience very pleasant. ...
See full reviewSales Director
2 months ago
Verified
... The scenario answer perfectly to the request of the client. We can update the scenario in regards of the period of the year. This is genial, Since the beginning with quick text we had a very good ...
See full reviewSales Director
2 months ago
Verified
... The scenario answer perfectly to the request of the client. We can update the scenario in regards of the period of the year. This is genial, Since the beginning with quick text we had a very good ...
See full reviewMarketing Director
1 months ago
Verified
... Excellent Solution for repetitive questions ...
See full reviewEBusiness
1 months ago
Verified
... Some more complex queries may require human intervention. Improve the handling of these situations, either by redirecting the customer to a support agent or improving automated responses. ...
See full reviewEBusiness
1 months ago
Verified
... Some more complex queries may require human intervention. Improve the handling of these situations, either by redirecting the customer to a support agent or improving automated responses. ...
See full reviewIntegrations
Connected
Hoteliers often appreciate Quicktext’s Hotel Chatbots product for its integration capabilities, particularly emphasizing the importance of its range of integrations with essential systems such as PMS, CRM, and payment processors. They highlight the simplicity of setting up these integrations, noting that users typically face minimal challenges. The reliability of these integrations is also frequently mentioned, with hoteliers reporting consistent performance and a lack of syncing issues. Additionally, there is mention of the flexibility available to tailor integrations to meet specific needs, providing an adaptable experience for diverse hotel operations.
Value
Balanced
Hoteliers often commend Quicktext's Hotel Chatbots for delivering significant value. The product reportedly enhances guest communication across various channels, resulting in improved direct bookings and guest satisfaction. Despite some feedback on generic responses, the AI-driven system continuously learns from user interactions to provide more accurate and tailored support. Assembly also aids in detecting keywords and understanding customer motivations, enabling better interactions. The ease of setup, regular updates, and training provided by Quicktext's support team contribute to an effective and time-saving solution for hotels. Moreover, while some users desire more customization options and streamlined integrations, overall, hoteliers value Quicktext's capacity to increase efficiency and improve guest experiences.
10 months ago
Verified
... Great company with a wonderful solution for automated guest communication in several channels. Easy to set up and result in more direct bookings and guest satisfaction. The customer support is one of the best ...
See full review
10 months ago
Verified
... Some of the dialogs are developing and learning from thousands of chats. Good to know the AI benefits all customers of QT. ...
See full reviewSales Director
5 months ago
Verified
... Offers the possibility to review customer questions, enquiries, comments and insights and contact them back to close the sales process ...
See full reviewSales Director
5 months ago
Verified
... Detecting key words and "understanding" the meaning and motivation behind the questions, to give more accurate and better answers and information ...
See full reviewJefa de Sector
5 months ago
Verified
... Sometimes, the answers are too generic and clients cannot access specific information that they need, so they cannot be adapted to their needs. ...
See full reviewJefa de Sector
5 months ago
Verified
... Sometimes, the answers are too generic and clients cannot access specific information that they need, so they cannot be adapted to their needs. ...
See full reviewSales Director
2 months ago
Verified
... The scenario answer perfectly to the request of the client. We can update the scenario in regards of the period of the year. This is genial, Since the beginning with quick text we had a very good training and follow up with the team and this is very important for an independent hotel as us. The set up was easy and very well done. Every month we have a nice follow with the team to check what we can improved or changes to made the tools even better. We also since few year took the solution to put quick text en booking.com to save some time to our staff and make their working day easier. The goal was also to be more efficient to answer the client quickly and correctly. For the moment the tools give us entire ...
See full reviewSales Director
2 months ago
Verified
... The scenario answer perfectly to the request of the client. We can update the scenario in regards of the period of the year. This is genial, Since the beginning with quick text we had a very good training and follow up with the team and this is very important for an independent hotel as us. The set up was easy and very well done. Every month we have a nice follow with the team to check what we can improved or changes to made the tools even better. We also since few year took the solution to put quick text en booking.com to save some time to our staff and make their working day easier. The goal was also to be more efficient to answer the client quickly and correctly. For the moment the tools give us entire satisfaction and we hope it will continue like this. We setup the tools on all our hotel as it was very nice for the client. Velma is doing a good job, and thanks to this we notice less ...
See full reviewSales Director
2 months ago
Verified
... Nothing this is just perfect !!! If you still continue to improved at it is now this is perfect for us. The only thing perhaps that can be done is to made the back office more user friendly for the new staff, but this is a small point as it is already good. I would also love to have twice a year an appointment on site with the team to make a global point of the year. Example before the season and after the season ... to check with them what we can improve to be more performant with Velma. We wait for the next coming info on quick text. It will be good for example to have some statistic every month sent ...
See full reviewComercial direction
1 months ago
Verified
... We are very satisfied with the results obtained so far; open for improvements. at the moment, the reservations department is very satisfied with the results obtained so far; open for improvements. ...
See full reviewDirector
1 months ago
Verified
... A tool that makes life easier and improves results. ...
See full reviewDirector
1 months ago
Verified
... Quicktext has been a game-changer for our hotel. Their chatbot is super easy to use, responds quickly, and has helped tremendously with increasing our direct bookings. Plus, the support team is ...
See full reviewDirector
1 months ago
Verified
... While it works great, it would be great to have more options to customize the chatbot design and make it more "ours" I also think they could streamline the integration with some management systems a bit more to make everything flow even better. Quicktext has saved us time, improved our guest's experience, and increased our sales. Totally ...
See full reviewDirector
1 months ago
Verified
... Quicktext has been a game-changer for our hotel. Their chatbot is super easy to use, responds quickly, and has helped tremendously with increasing our direct bookings. Plus, the support team is always there when you need them, which gives you a lot of peace of mind. It's a solution that really understands ...
See full reviewFunctionality
Balanced
Hoteliers often highlight the functionality of Quicktext's chatbots, noting a significant improvement in communication with guests. The core features effectively handle customer inquiries and facilitate the booking process while providing accurate and relevant information promptly. The chatbots integrate AI capabilities to interpret the meaning and motivation behind questions, offering precise answers. While some users note the responses can occasionally be generic, hoteliers appreciate the tool's ability to review interactions and follow up to ensure sales processes are completed. The chatbot's configurability allows adjustments based on seasonal demands, benefiting both leisure and holiday hotels. The setup process is straightforward, with continuous support from the Quicktext team to ensure that hotel needs are met effectively.
Auxiliar de Digital Concierge Center
12 months ago
Verified
... It provides quick answers, clear information and allows for a better approach to customers thanks to the data collection it carries out. ...
See full review
10 months ago
Verified
... Some of the dialogs are developing and learning from thousands of chats. Good to know the AI benefits all customers of QT. ...
See full reviewSales Director
5 months ago
Verified
... Detecting key words and "understanding" the meaning and motivation behind the questions, to give more accurate and better answers and information ...
See full reviewSales Director
5 months ago
Verified
... Offers the possibility to review customer questions, enquiries, comments and insights and contact them back to close the sales process ...
See full reviewSales Director
5 months ago
Verified
... Detecting key words and "understanding" the meaning and motivation behind the questions, to give more accurate and better answers and information ...
See full reviewSales Director
5 months ago
Verified
... Detecting key words and "understanding" the meaning and motivation behind the questions, to give more accurate and better answers and information ...
See full reviewJefa de Sector
5 months ago