Quicktext

4.7 (350 REVIEWS)

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HT Score  
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked 2 (out of 24) in Hotel Chatbots

Elevate Guest Experiences with Quicktext's AI and Big Data Solutions

Quicktext is popular in Spain, France, Mexico, United Kingdom and Portugal.

Ratings Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Quicktext is the #3 most trending product in the Hotel Chatbots category (out of 24) and the #120 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Quicktext has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Quicktext as the #2 Hotel Chatbots provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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97 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Quicktext
Founded in 2017 | Headquarters in Paris, France | 41 employees
Quicktext, the hospitality AI SuperApp, is designed for more revenue, more productivity and more satisfaction. By applying AI and big data Quicktext provides a unique set of capabilities, including automatic customer interaction through Velma, a 4th generation chatbot powered by AI and structured data. It optimizes sales, content, and marketing with tools like Q-Sales, Q-SEO, and Q-Dynamic. Furthermore, Quicktext efficiently structures and shares hotel data via Q-Data & Q-Channel and contributes to business intelligence through data supply with Q-BI.

Capabilities

Increasing direct sales and improving conversion rates

Facilitating Data Management

Offering the only multi-property solution on the market

Boosting website search rankings and traffic

Collecting data and understanding customer needs

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Available Add-ons & Modules

Q-HUB

Guest Messaging Software
Q-Hub consolidates customer messages from various platforms, including Live Chat, WhatsApp, Google Business Messages, Facebook Messenger, SMS, and Line into a single interface for effortless management across one or multiple hotels. With Q-Connect PMS & CRM integrations, Quicktext facilitates automated guest messages at crucial points in their journey.

INCLUDED

Q-Brain+

Hotel Chatbots
Q-Brain+ is the pioneering AI designed exclusively for the hospitality industry, powering Velma. It merges classical conversational AI and generative AI, skillfully managing intricate requests, requiring a profound grasp of deep (DL) and machine learning (ML), and years of data collection, model training, and deployment for effective integration into any application.

INCLUDED

Q-SEO

Hotel Metasearch Management Software
Q-SEO compiles conversation data, segments customer interactions, and creates traveler profiles, which, coupled with Velma's structured FAQ data integration, enhances hotel website search rankings by improving Google visibility, enhancing search engine comprehension, driving better SERP display and increased traffic.

INCLUDED

Q-Sales

Direct Booking Tools
Q-Sales offers real-time capabilities such as listing, evaluating, analyzing, and segmenting reservation requests, extracting confirmed requests from various sources, tagging contacts based on conversation content, creating waiting lists, and generating reports and trends categorized by hotel, city, category, and country in PDF or XLS format.ead and reservation management.

INCLUDED

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Quicktext Average Quicktext

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Popularity by Segment

Size

2 | X-Small (1-9 room)

20 | Small (10-24 room)

89 | Medium (25-74 room)

106 | Large (75-199 room)

119 | X-Large (200+ room)

Country

118 | Spain

91 | France

21 | Mexico

16 | United Kingdom

11 | Portugal

10 | Switzerland

10 | Belgium

8 | United States of America

7 | Ireland

6 | Saudi Arabia

5 | Maldives

5 | Dominican Republic

4 | Germany

4 | Italy

4 | Netherlands

3 | Jordan

3 | Colombia

3 | Denmark

2 | Russian Federation

2 | Czech Republic

2 | Kuwait

2 | Thailand

2 | Georgia

1 | Martinique

1 | Singapore

1 | United Arab Emirates

1 | Austria

1 | Australia

1 | Serbia

1 | Romania

1 | Canada

Type

87 | Boutiques

86 | Luxury Hotels

84 | Resorts

72 | City Center Hotels

49 | Branded Hotels

27 | Hostels

26 | Bed & Breakfast & Inns

15 | Vacation Rentals & Villas

12 | Extended Stay & Serviced Apartments

10 | Limited Service & Budget Hotels

8 | RV Parks & Campgrounds

2 | Airport/Conference Hotels

1 | Casinos

1 | Motels

Region

285 | Europe

30 | North America

14 | Middle East

8 | Asia Pacific

6 | Central America

3 | South America

1 | Oceania

Category

350 | Hotel Chatbots

Hotelier Rating

Excellent
300
Very Good
30
Average
17
Poor
1
Terrible
2

Property Size

  • X-Small (2)
  • Small (20)
  • Medium (89)
  • Large (106)
  • X-Large (119)

Country

  • Spain
    Spain
    (118)
  • France
    France
    (91)
  • Mexico
    Mexico
    (21)
  • United Kingdom
    United Kingdom
    (16)
  • Portugal
    Portugal
    (11)
  • Switzerland
    Switzerland
    (10)
  • Belgium
    Belgium
    (10)
  • United States of America
    United States of America
    (8)
  • Ireland
    Ireland
    (7)
  • Saudi Arabia
    Saudi Arabia
    (6)
  • Maldives
    Maldives
    (5)
  • Dominican Republic
    Dominican Republic
    (5)
  • Germany
    Germany
    (4)
  • Italy
    Italy
    (4)
  • Netherlands
    Netherlands
    (4)
  • Jordan
    Jordan
    (3)
  • Colombia
    Colombia
    (3)
  • Denmark
    Denmark
    (3)
  • Russian Federation
    Russian Federation
    (2)
  • Czech Republic
    Czech Republic
    (2)
  • Kuwait
    Kuwait
    (2)
  • Thailand
    Thailand
    (2)
  • Georgia
    Georgia
    (2)
  • Martinique
    Martinique
    (1)
  • Singapore
    Singapore
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Austria
    Austria
    (1)
  • Australia
    Australia
    (1)
  • Serbia
    Serbia
    (1)
  • Romania
    Romania
    (1)
  • Canada
    Canada
    (1)

Region

  • North America
    North America
    (30)
  • Europe
    Europe
    (285)
  • Asia Pacific
    Asia Pacific
    (8)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (14)
  • South America
    South America
    (3)
  • Central America
    Central America
    (6)
10

It is a very useful tool for hotels. We have received a lot of support from Juan, he provides a very good service and excellent explanation of how it works.

Auxiliar de Digital Concierge Center from 100 to 199 room Boutique in Playa del Carmen (Mexico)

Verified
2 months ago
It provides quick answers, clear information and allows for a better approach to customers thanks to the data collection it carries out.
Country Mexico
Auxiliar de Digital Concierge Center
Large Hotel
9

Helpful tool to answer the most frequent questions

Online Reputation Manager from 500+ room Branded Hotel in Calla Vinyes (Spain)

Verified
2 months ago
It helps to resolve the most frequently asked questions from customers, thus avoiding customers having to resort to emails or phone calls to resolve their doubts. They get information quickly and efficiently and we avoid hundreds of calls and emails, saving a lot of work time for our teams at hotel receptions.
Country Spain
Online Reputation Manager
X-Large Hotel
10

Amazing app to connect with your customer and potential clients

Marketing Manager from 200 to 499 room Branded Hotel in Madrid (Spain)

Verified
3 months ago
The personalized service of Quicktext team. All staff is extremely nice and polite. The easy way to post the information.
Country Spain
Marketing Manager
X-Large Hotel
10

Velma en Grupo Hotelero Santa Fe #website #live chat #booking #revenue #help #support #service

Social Media Manager Corporativo from 75-99 room City Center Hotel in Ciudad de México (Mexico)

Verified
3 months ago
Velma allows us to maintain permanent community management 24/7, while the content is updated, which satisfies customer service.
Country Mexico
Social Media Manager Corporativo
Large Hotel
7

Chatbot

Digital Marketing Manager from 500+ room Bed & Breakfast & Inn in Cancún (Mexico)

Verified
3 months ago
Easy to integrate with all of our channels and easy to use and update information. Good follow up and customer service.
Country Mexico
Digital Marketing Manager
X-Large Hotel
9

It is a good platform

Sales Manager from 75-99 room Boutique in Tulum (Mexico)

Verified
3 months ago
It is a very customer-friendly platform and this has helped us increase our reservations at our properties.
Country Mexico
Sales Manager
Large Hotel
10

Increase the sales and the guest experience.

IT Advisor from 500+ room Hostel in Playa del Carmen (Mexico)

Verified
3 months ago
Amazing guest experience during the booking process on the website with the live chat. Lead generation to follow up the missing sales with a high revenue increase as the contact center can contact with the guest to close the offer. Furthermore the tool allows real time communication during the in-stay using messaging like WhastApp or SMS an...
Country Mexico
IT Advisor
X-Large Hotel
8

Good customer service tool, but still needs to be improved.

Chief Marketing Officer from 500+ room Branded Hotel in Pineda de Mar (Spain)

Verified
3 months ago
To be aware of booking requests and to have the contact details of the person concerned. It makes it easier to see the demand for dates and even see if we can open on dates when the hotel is closed.
Country Spain
Chief Marketing Officer
X-Large Hotel
10

Great way to be available to guests at all times

Marketing Manager from 100 to 199 room Boutique in Playa del Carmen (Mexico)

Verified
3 months ago
You can load all the information you need from your business and the AI answers our visitors questions or channels them to the right area to continue providing great service.
Country Mexico
Marketing Manager
Large Hotel
10

Velma/ virtual Commmunication

from 100 to 199 room Branded Hotel in Jeddah (Saudi Arabia)

Verified
3 months ago
It has been only for a few months with quick text. Velma is doing a good job, leading in a clear and effective way. Not only that this system helped us as a hotel to drive more bookings and leads through our official website oagainst previous years.
Country Saudi Arabia
Large Hotel
  • 1
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  • 3
  • 4
  • 5
  • 6
  • ...
  • 35

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Quicktext is an excellent messaging software for hotels. It offers valuable benefits such as increasing direct bookings, improving CRM functions and conversion rates. The automation of tasks is a time saver. Quicktext is a valuable tool for hotels looking to improve the guest experience, increase revenue and streamline operations.

Question:

What differentiates this product or service from the competition?

Answer:

Quicktext is characterized by the fact that it is tailored to the needs of hotels and is run by a dedicated, innovative team. It increases booker engagement, conversion rates and receives excellent customer feedback, making it stand out from the competition in the market.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I encourage you to contact Quicktext for a comprehensive overview. By getting a deep understanding of Quicktext's capabilities and features through direct engagement, you can make a well-informed decision that fits your specific needs and goals.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 22 recommend
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Support

Verified Support

Quicktext has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

95%

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