Messaging & Communication

4/5 features

Real-time 2-Way Translations
Chatbot

Save time: Automate answers to frequent questions
Price Comparison

Display the price comparison range of direct bookings against OTAs.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.

Bookings & Reservations

4/5 features

Room-type Suggestions & Price Check
Live Inventory Availability
Lead qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.

Messaging Channels

4/5 features

Booking Engine Integration
Whatsapp Integration
Facebook Messenger Integration
Mobile App

Workflow Automation

4/5 features

Automated Messages Based on PMS Data
Message Routing
Automated Replies
Chatbot

Save time: Automate answers to frequent questions
Smooth handover to human agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.

Concierge Services

4/5 features

Maps Integration

Pre-Stay

4/5 features

Direct Booking AI agent

An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travellers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth handover to human agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead qualification

Understand the travellers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Customizable Interface

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back Office

4/5 features

Unified Omni-channel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User profile customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets
Interface personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

Artificial Intelligence

4/5 features

Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyse Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

GREAT SERVICE

DIRECCION from 10 to 24 room Luxury Hotel in Alacant (Spain)

Verified

2 days ago

THE ATTENTION IS FAST AND RESOLUTIVE THEY ARE ALWAYS AWARE OF ANY INCIDENT I HAVE NO COMPLAINTS THANK YOU SAMI THANK YOU FOR YOUR ATTENTION GREETINGS JESUS

Share review

The best experience from start to finish so far

Gte Marketing from 75-99 room Luxury Hotel in Cancún (Mexico)

4 days ago

I love the practicality of the tool, how easy it is to use and that the staff is always attentive to our needs, especially our Account Manager Juan Trujillo, always willing to support.

The best way to give quick and reliable answers to our customers.

Sales manager from 500+ room Branded Hotel in Palma (Spain)

quick response, easy management of content, incredible support and assistance team. it is really easy to work in the extranet and even easier with the Quicktext team.

Effective and efficient

from 50-74 room Resort in Islantilla (Spain)

10 days ago

It has helped us at all times to organize all the chats of the program and fill in all the points that we had pending.

Great tool, we wouldn't want to be without it!

Marketing Manager from 50-74 room Boutique in Kempten (Allgäu) (Germany)

11 days ago

Our guests can communicate with us 24/7! Our reception is not staffed all the time, but through Velma we can guarantee a constant flow of information.

Helpful

Reception & Reservation manager from 200 to 499 room City Center Hotel in Benidorm (Spain)

The way quicktext helps customers to make the booking and also the way quicktext solves quickly many customers doubts about the hotel facilities.

Very good attention

Manager from 10 to 24 room Boutique in Pollença (Spain)

The support and service of the team and the revenue you get from all the guests requests and information that the require.

Good tool!

E-commerce Manager from 100 to 199 room Resort in Algorfa (Spain)

12 days ago

It is a very versatile tool that helps us to streamline the flow of information with guests and is often very useful in the booking process.

Improved customer experience and incremental sales

Sales & Marketing Director from 100 to 199 room Resort in La Cala de Mijas (Spain)

13 days ago

I like that clients have the ability to book via the chatbot and also have the possibiity to obtain answers without having to speak to our reservations team. This allows us to improve our efficiency within our sales team, but also to improve the customer experience on our website.

Leading the Charge in AI-Driven Hospitality Solutions

Partner from 500+ room Branded Hotel in Benidorm (Spain)

I am most impressed by Quicktext's holistic approach to revolutionizing the hospitality industry through AI and big data. Their suite of tools, including the intelligent Velma AI and solutions like Q-Sales and Q-SEO, have proven to significantly enhance hotel revenues and web traffic.

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hotelkit 95% recommended by 478 hotels	Staff Collaboration Tools +3 more
Profitroom 95% recommended by 370 hotels	Hotel CRM & Email Marketing +4 more
Bookassist 94% recommended by 354 hotels	Booking Engine +3 more
Mews 90% recommended by 318 hotels	Property Management Systems
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SHR Group 96% recommended by 281 hotels	Booking Engine +2 more
HOTELTIME 93% recommended by 245 hotels	Property Management Systems

Discover Apps

Resources

Get Advice

Real-time 2-Way Translations

Chatbot

Price Comparison

Behavioral Marketing Campaigns

Room-type Suggestions & Price Check

Live Inventory Availability

Lead qualification

Click to Call

Booking Recovery Campaigns

Booking Engine Integration

Whatsapp Integration

Facebook Messenger Integration

Mobile App

Automated Messages Based on PMS Data

Message Routing

Automated Replies

Chatbot

Smooth handover to human agents

Email to Chatbot Automation

Maps Integration

Direct Booking AI agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth handover to human agents

Click to Call

Lead qualification

OTA Price Comparison

Customizable Interface

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omni-channel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User profile customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Interface personalization

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling

Prediction & Forecasting

Support

Unverified

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