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ALICE Service Delivery by Actabl
4.6 (406 REVIEWS)
HT Score
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Jose, Bryan, Sebastien + 52 more experts recommend Actabl
Read Recommendations
ALICE Service Delivery by Actabl
Ranked 2 (out of 61) in Staff Collaboration Tools
More Together, Less Siloed
92% recommended by 1789 hotels
Rosewood, Montage, Posadas & 1786 others
Bell - AI powered product analyst
I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Actabl's platform for hotel staff collaboration is praised for its ease of use, comprehensive task management features, and improved communication capabilities, including real-time updates and mobile accessibility. The integration with existing systems like PMS enhances operational efficiency, allowing for seamless workflows and coordination across departments. However, users have mentioned areas for improvement, such as enhancing mobile app functionality, better real-time alerts for task updates, and improving the user interface for clarity. The platform's role in increasing staff productivity and enhancing guest satisfaction by streamlining operations is highly noted, but potential buyers should consider the need for improved internal messaging and tackling existing user experience challenges.
Rosewood, Montage, Posadas & 1786 others
Read their reviewsWhat Types of Hotels Actabl is Popular For
Size
48 | X-Small (1-9 room)
113 | Small (10-49 room)
338 | Mid-Sized (50-99 room)
1515 | Large (100-499 room)
390 | X-Large (500+ room)
Country
1950 | United States
97 | Mexico
61 | Canada
27 | United Kingdom
26 | United Arab Emirates
19 | Sweden
17 | India
15 | Norway
11 | South Africa
10 | Turkey
10 | Spain
9 | Saudi Arabia
7 | Japan
7 | Italy
6 | Ireland
6 | Indonesia
5 | Thailand
5 | Singapore
5 | Bahamas
5 | Cyprus
4 | Malaysia
4 | Vietnam
4 | China
4 | Australia
3 | Cayman Islands
3 | Netherlands
3 | Morocco
3 | Colombia
3 | Hungary
3 | Brazil
3 | Austria
3 | Egypt
2 | Jordan
2 | Sri Lanka
2 | Poland
2 | Kazakhstan
2 | Turks and Caicos Islands
2 | Czech Republic
2 | Peru
2 | Qatar
2 | Oman
2 | Ethiopia
2 | Portugal
2 | Belgium
2 | Puerto Rico
2 | Pakistan
2 | Bahrain
1 | Finland
1 | Philippines
1 | French Polynesia
1 | France
1 | Hong Kong
1 | Belize
1 | Rwanda
1 | Switzerland
1 | Greece
1 | Denmark
1 | Azerbaijan
1 | Guatemala
1 | Laos
1 | Maldives
1 | Albania
1 | Montenegro
1 | Panama
1 | Kenya
1 | Germany
1 | Bangladesh
1 | Kuwait
1 | Fiji
1 | Cambodia
Type
1315 | Branded Hotels
1103 | Luxury Hotels
1004 | Boutique Hotels
945 | Resorts
845 | Bed & Breakfast & Inns
806 | Airport/Conference Hotels
631 | City Center Hotels
489 | Limited Service & Budget Hotels
230 | Extended Stay & Serviced Apartments
106 | Casinos
102 | Hostels
82 | Vacation Rentals & Villas
63 | Motels
61 | RV Parks & Campgrounds
Region
2108 | North America
114 | Europe
65 | Asia Pacific
57 | Middle East
18 | Africa
13 | Central America
10 | South America
6 | Oceania
Category
733 | Concierge Software
600 | Scheduling & Workforce Management
517 | Business Intelligence
516 | Housekeeping Software
446 | Hotel Maintenance Software
406 | Staff Collaboration Tools
155 | Employee Engagement Software
94 | Hotel Accounting Software
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What is Actabl?
Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
ALICE Service Delivery by Actabl is a comprehensive service optimization platform designed specifically for the hospitality industry. It enhances operational efficiency by streamlining communication and coordination between various hotel departments. This platform facilitates the handling of guest requests and internal tasks through a unified system that tracks and manages these activities in real time. ALICE integrates seamlessly with existing property management systems, allowing for faster response times and reducing chances of miscommunication. By automating scheduling and workflows, it minimizes manual work, thus increasing productivity and precision. This not only improves staff efficiency but also leads to higher guest satisfaction by ensuring that all requests are consistently met on time. Overall, ALICE Service Delivery helps hotels boost revenue and operational transparency, making it an invaluable tool for elevating guest experiences.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Actabl products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Actabl Reviews Analyzed: 75
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Actabl Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Actabl
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Actabl's Provided Description:
"Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure all requests are met consistently and on time, without radios, paper, pens, or physical contact."
FAQs
Capabilities
Streamline your service delivery system
Streamline your service delivery system
Help staff work together as one cohesive team instead of in siloed departments. Ensure all service requests are met consistently and on time, without radios, paper, pens, or physical contact.
Operate Efficiently
Operate Efficiently
Reduce the time it takes to fulfill guest requests and internal work orders.
Aim to Satisfy
Aim to Satisfy
Increase guest satisfaction, reduce guest complaints, and earn positive online reviews.
Focus on What Matters
Focus on What Matters
Improve staff productivity so your team can make a greater impact.
Make Data-Driven Decisions
Make Data-Driven Decisions
Identify trends and analyze performance to make the best decisions for your hotel.
Alerts, Notifications & Escalations
Alerts, Notifications & Escalations
Set reminders for events and tasks in the future, making sure details don’t get overlooked during shift changes or between departments.
Photo Attachments
Photo Attachments
Staff can document problems with photos, making sure there is no confusion about the request.
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Available Add-ons & Modules
Asset Management
Hotel Maintenance Software
Track and monitor your assets from a single dashboard, enabling you to make more sound financial decisions and ensure optimal performance.
Housekeeping
Housekeeping Software
Enable your housekeeping department with better communication. Send and receive requests from anywhere while getting a bird's eye view of each room's status.
Actabl Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, ALICE Service Delivery by Actabl is the #1 most trending product in the Staff Collaboration Tools category (out of 61) and the #34 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreActabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Actabl Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Actabl Case Studies
How Agnelo Fernandes is Making Cote Hospitality Epic
Nisswa (United States)
How Onvo Hospitality Took Control of Labor and Costs with Daily Visibility
How Aperture Hotels Protected Returns in a Tight Market
How Raymond Management Company Reduced Overtime and Strengthened Team Balance with Hotel Effectiveness
Sage Hospitality Group Elevates F&B Performance with Hotel Effectiveness by Actabl
Elevating the World's Leading Luxury Hotel Experience
Marrakech (Morocco)
References
Actabl doesn’t have any references available
Featured Customers
More Products by Actabl
Hotelier Rating
Looking for specific info?
10
Super satisfied
Junior Administrative Assistant from 200 to 499 room Luxury Hotel in Rio de Janeiro (Brazil)
Verified
2 months ago
Recording and tracking all operational processes makes it even easier to find information. The best part is that everything can be documented for better information control.
Brazil
Brazil
Junior Administrative Assistant
Large Hotel
10
Chief Engineer Courtyard By Marriott
Chief Engineer from 200 to 499 room Branded Hotel in Tysons Corner (United States)
Verified
2 months ago
- Ability to schedule repeated Preventive maintenance on various equipments including rooms.
- Preventive maintenance programs have a generalized check list and you just need to adjust it to your own reality.
United States
United States
Chief Engineer
Large Hotel
10
Seamless Software
Concierge from 75-99 room Resort in Cancun (Mexico)
Verified
2 months ago
I like how seamless Alice makes communications between me and my colleagues. It's easy to use and getting help is extremely easy to do.
Mexico
Mexico
Concierge
Mid-Sized Hotel
8
Simple and user friendly interface
Front Office manager - Night from 500+ room Branded Hotel in Toronto (Canada)
Verified
2 months ago
Straight forward when inputting a new ticket.
View on the main screen is clear and simple.
First hand ease of use.
Canada
Canada
Front Office manager - Night
X-Large Hotel
10
Hotel and Team management.
Assistant General Manager from 75-99 room Bed & Breakfast & Inn in Johnson City (United States)
Verified
3 months ago
I enjoy the ability to monitor staffing, schedule, and the ability to streamline efficiency standards. The ease of reporting has provided me with sufficient information to greatly leverage and benefit my team.
United States
United States
Assistant General Manager
Mid-Sized Hotel
8
Very Helpful Resource for Management
Director of Security from 200 to 499 room Branded Hotel in Nashville (United States)
Verified
3 months ago
Hotel Effectiveness is a great tool that I primarily use for scheduling. This allows initial scheduling, and the settings can be saved which significantly speeds up the process. Employees can request shift switches or modifications and it provides notice to management for approval. This helps save time.
United States
United States
Director of Security
Large Hotel
9
Very open to new ideas, great community and training opportunities
Director of Security from 200 to 499 room Luxury Hotel in Denver (United States)
Verified
3 months ago
Ease of use, more so with the new mobile application. Very easy to navigate as an administrator and assist employees who get logged out or to reset passwords. Information is relayed through messaging and acts as another form of communication to limit two-way radio communication to the departments that need this option more than others.
United States
United States
Director of Security
Large Hotel
1
Does not provide one of the most needed features, audio alert on browser
Night Supervisor from 200 to 499 room Boutique in Seattle (United States)
Verified
3 months ago
Integration into PMS is fine, I guess. I like that it loads guests' names based on room numbers. Internal tickets work too.
United States
United States
Night Supervisor
Large Hotel
10
Front Desk Agent/Night Auditor
Front Desk Agent from 100 to 199 room Bed & Breakfast & Inn in Homestead (United States)
Verified
3 months ago
I love that Alice keeps everything organized with the shift schedules, and the note taking. We can check off the list of things we need to do on our schedules, and it helps us stay on track during the shift. If anything of note comes up on shift, we can write it in the notes system, and it will let other shifts know what to look out for. Fu...
United States
United States
Front Desk Agent
Large Hotel
10
Convenient and Simple
Guest Services from 75-99 room Bed & Breakfast & Inn in Pismo Beach (United States)
Verified
3 months ago
The ALICE APP and website is super simple and easy to use for everyone. All the services are straight forward and not complicated when learning and training how to use it.
United States
United States
Guest Services
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Alice's ticketing system excels at centralizing hotel operations, streamlining guest requests, and improving cross-department communication—especially for housekeeping and engineering teams. Its strength lies in clear task routing, SLA tracking, and a mobile-first workflow that keeps staff coordinated and accountable. Many hotels use ALICE alongside Canary, where Canary Messaging integrates directly with their ticketing platform, enabling seamless guest-to-staff communication and automated ticket creation.
Showing all answers to: "What does this product or service do well?"
Alice's ticketing system excels at centralizing hotel operations, streamlining guest requests, and improving cross-department communication—especially for housekeeping and engineering teams. Its strength lies in clear task routing, SLA tracking, and a mobile-first workflow that keeps staff coordinated and accountable. Many hotels use ALICE alongside Canary, where Canary Messaging integrates directly with their ticketing platform, enabling seamless guest-to-staff communication and automated ticket creation.
Actabl’s strength lies in its integrated nature. By connecting business intelligence, labor management, and on-property operations into a unified suite, Actabl not only provides hotels with superior data visibility but also empowers their teams to act proactively to drive profitability and enhance service delivery. Their commitment to extensive integrations, including strategic alliances like ours with Cloudbeds, further solidifies their position as a critical, forward-thinking solution in the hotel technology ecosystem. Actabl truly helps hoteliers achieve operational excellence.
Actabl's suite of solutions help hoteliers run their day to day business in a more data-driven, efficient way. Their ProfitSword integration to Avalara for Hospitality helps hotel management companies streamline tax compliance by automating revenue reporting. Across the board, they consistently simplify complex operational and financial workflows. Their accounting platform provides clear, automated reporting that aligns with hospitality standards. The labor tools help teams optimize staffing with confidence. Their BI and maintenance modules give operators better visibility into performance and asset health.
Actabl excels at delivering a comprehensive, data-driven operations platform tailored specifically for the hospitality industry. Their greatest strength is the seamless integration of four powerful solutions into one ecosystem that unifies labor management, business intelligence, daily operations, and asset maintenance. This connected approach provides hotel teams with unprecedented visibility across departments, transforming scattered data into clear, actionable insights.
In particular, ProfitSword excels at delivering powerful business intelligence, forecasting, and performance reporting specifically tailored for the hospitality industry. Its greatest strength lies in transforming complex hotel data into clear, accurate, real-time insights that guide strategic decision-making.
Actabl allows hotel industry platform to easily API into their software platforms, enhancing the guest experience and enabling us to add value to our clients. Actable is one of the few companies that offers a full suite
Question:
What differentiates this product or service from the competition?
Answer:
ALICE differentiates itself by combining concierge tools, housekeeping, and maintenance into one unified operations platform rather than relying on separate, siloed systems. Its mobile-first design and real-time cross-department visibility make it especially effective at keeping teams coordinated and accountable. Many properties also pair ALICE with Canary Messaging, which integrates directly with their ticketing workflow to connect guest requests seamlessly into ALICE’s operations system.
Showing all answers to: "What differentiates this product or service from the competition?"
ALICE differentiates itself by combining concierge tools, housekeeping, and maintenance into one unified operations platform rather than relying on separate, siloed systems. Its mobile-first design and real-time cross-department visibility make it especially effective at keeping teams coordinated and accountable. Many properties also pair ALICE with Canary Messaging, which integrates directly with their ticketing workflow to connect guest requests seamlessly into ALICE’s operations system.
Actabl's key differentiator is its unified suite of four best-in-class solutions (ProfitSword BI, Hotel Effectiveness Labor, Alice Operations, and Transcendent Asset Management). No other competitor offers this seamless integration of financial forecasting, demand-driven labor optimization, and on-property task management in one hospitality-specific platform. This single source of truth connects profitability metrics to daily operations, enabling hoteliers to instantly translate data insights into actionable results and maximized profit margins
Actabl is built for hotel management companies. Their tools integrate cleanly with leading systems (like Avalara). We regularly hear from joint clients that the platform improves accuracy, automation, and frees up their time to focus more on the guest experience. The Actabl team is responsive, knowledgeable, and motivated to help alleviate hoteliers' headaches.
Actabl differentiates itself by delivering a holistic, deeply integrated, hotel-specific operations ecosystem that moves beyond traditional point solutions and enables hotels to run smarter, leaner, and more profitably.
I don't know of any other company offering the level of integration that they offer. They have a full suite of solutions for back office communication, creating more efficient communication for hotel staff and guests
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you’re considering ALICE, the best advice is to map out exactly which departments will use it and commit to cross-department adoption from day one. ALICE delivers the most value when housekeeping, engineering, and the front desk all participate consistently—otherwise you only get a fraction of the operational visibility it’s designed to provide.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you’re considering ALICE, the best advice is to map out exactly which departments will use it and commit to cross-department adoption from day one. ALICE delivers the most value when housekeeping, engineering, and the front desk all participate consistently—otherwise you only get a fraction of the operational visibility it’s designed to provide.
Identify Actable Champion inside your organization to project manage the deployment of the solution: A dedicated team minimizes implementation delays and accelerates user adoption. This is how you quickly translate the investment into the desired outcome: data-driven decision-making and optimized profitability.
Focusing on the people who will drive adoption ensures you fully realize the benefits of Actabl's ability to eliminate data silos and connect financial goals directly to daily operational tasks
Take the time to map your current workflows, then compare them to a vendor's approach. Most operators find that the platform eliminates manual work they assumed was unavoidable. Lean into the automation and reporting features early, and you’ll quickly see financial and operational clarity improve. The product is built for hotels, so you can adopt it with confidence knowing the tools match the realities of hospitality accounting, labor management, and day-to-day operations.
Actabl is most effective when deployed with intention and cross-department alignment. The more clearly you define your operational goals up front, the more value you will unlock from the platform. It is a great tool that will provide an ROI many times over.
Be open to exploring options to help your guests be more engaged with you property through tech like Actabl. It's important to explore what is happening out there in tech to stay up-to-date with current trends and guests wants
Recommended by
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CMO
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Are you a consultant or vendor that recommends Actabl?
Leave a recommendation
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Canary Technologies
96% recommended by 2571 hotels |
Guest Messaging Software
|
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Cloudbeds
91% recommended by 1865 hotels |
Property Management Systems
|
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Lighthouse
95% recommended by 1445 hotels |
|
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Mews
93% recommended by 775 hotels |
Property Management Systems
|
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Oracle Hospitality
92% recommended by 615 hotels |
Property Management Systems
|
|
M3
89% recommended by 610 hotels |
Hotel Accounting Software
+2 more |
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Duve
94% recommended by 599 hotels |
Hotel Guest Apps
|
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IDeaS
92% recommended by 594 hotels |
Revenue Management Systems
|
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RoomRaccoon
96% recommended by 572 hotels |
Hotel Management Software
|
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Duetto
94% recommended by 569 hotels |
Business Intelligence
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Support
Verified Support
Actabl has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
Verified
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Products Reviewed
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