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Nor1

Ranked 3rd in Merchandising/Upselling

Headquartered in Santa Clara, CA

62 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
62 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Merchandising & Upsell Software Buyer's Guide
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Overview

81% recommend
Customer Service
4.5
Ease of Use
4.4
ROI
3.9
Implementation
4.3

Company info

Founded in 2004
Employees 76
Headquarter Santa Clara, CA

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Corporate Revenue Manager - Hilton at Dimension Development from Branded in San Jose (United States)

It is incremental revenue with a fairly low cost of doing business. Properties that are very effective in executing the program and offering specials that guests are interested in can make a large amount of ancillary revenue of which most drops to their bottom line.

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SVP of Revenue Optimization & Underwriting in Dallas (United States)

Nor1 helps us easily monetize upgrades that we were merely giving away. Easy to use

Area Director of Revenue in Denver (United States)

I like that it leaves the awarding decisions up to the hotel team and the software is very user friendly

Revenue Manager from Branded in Harlington (United Kingdom)

- Pre-arrival letter to be added - Best practices sharing in order for the hotels to correct their upgrade list

Front Office Manager from in Chicago (United States)

I think there should be more specific information about that the upgrade entails. What constitutes a "view" to some might not to others.

Regional Manager, RM Operations from Branded in San Jose (United States)

What the guest sees is great; however, the front office side is not quite as easy to navigate. The main downfall of Nor1 is the upkeep and users when there are personnel changes at a property. A hotel may initially have great Nor1 interaction, but as turnover occurs, those newer employees may lack the knowledge regarding the process or even the program itself - placing the property in a position where they're losing potential revenues. Yes, there is some responsibility on the hotel's part, but a larger effort on Nor1's side to ensure that all users are trained, have the appropriate system access, and understand the process is key to both sides receiving revenues.

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Screenshots & video

88%usability

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