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Nor1

Ranked 3rd in Merchandising/Upselling

Headquartered in Santa Clara, CA

62 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
62 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Merchandising & Upsell Software Buyer's Guide
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Overview

81% recommend
Customer Service
4.5
Ease of Use
4.4
ROI
3.9
Implementation
4.3

Company info

Founded in 2004
Employees 76
Headquarter Santa Clara, CA

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Regional Director of Revenue from Branded in San Francisco (United States)

A good way to increase upsell revenue. Their technology allows them to adjust the upgrade prices based on demand data/elasticity of demand as opposed to having a fixed upgrade price for each room type.

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Front Desk Supervisor in Appleton (United States)

Super easy to use tool for offering the capability to offer room upgrades to guests once the reservation is made. Overall great experience with Nor1.

Regional Manager, RM Operations from Branded in San Jose (United States)

I like that offered upgrades include non-room options such as premium Wi-Fi, upper floor, late checkout, package items (tickets, vouchers, coupons), and F&B amenities. Not all guests are looking to go from a studio suite up to a 2-bedroom balcony suite with a fireplace but still desire an enhanced hotel experience.

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Revenue Manager, Full Service - RMCC Americas from Branded in San Jose (United States)

Guests do not always understand the conditions of the upgrade.

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I wish they sent monthly recommendations and market intel to help us know how to maximize our offers and drive more incremental revenue.

Front Desk Manager from Other in Abu Dhabi (United Arab Emirates)

The rates they offer. You must speak to them and give your margin for the upgrade rates than agreeing to what they provided.

Screenshots & video

88%usability

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