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Nor1

Ranked 2nd in Merchandising/Upselling

Headquartered in Santa Clara, CA

62 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
62 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Merchandising & Upsell Software Buyer's Guide
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Overview

81% recommend
Customer Service
4.5
Ease of Use
4.4
ROI
3.9
Implementation
4.3

Company info

Founded in 2004
Employees 76
Headquarter Santa Clara, CA

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Group Revenue manager UK&NI from Other in (Ireland)

Incredible results and intuitive GUI (graphical user interface)

Regional Director of Revenue from Branded in San Francisco (United States)

A good way to increase upsell revenue. Their technology allows them to adjust the upgrade prices based on demand data/elasticity of demand as opposed to having a fixed upgrade price for each room type.

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in

A great tool to drive additional revenue by offering guests upsells throughout their digital journey.

Regional Manager, RM Operations from Branded in San Jose (United States)

What the guest sees is great; however, the front office side is not quite as easy to navigate. The main downfall of Nor1 is the upkeep and users when there are personnel changes at a property. A hotel may initially have great Nor1 interaction, but as turnover occurs, those newer employees may lack the knowledge regarding the process or even the program itself - placing the property in a position where they're losing potential revenues. Yes, there is some responsibility on the hotel's part, but a larger effort on Nor1's side to ensure that all users are trained, have the appropriate system access, and understand the process is key to both sides receiving revenues.

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Front Office Manager from Branded in Singapore (Singapore)

- Hefty commissions paid if you are an alone standing hotel - Back end platform not user-friendly - Reporting could be more sophisticated

Revenue Manager from Branded in Harlington (United Kingdom)

- Pre-arrival letter to be added - Best practices sharing in order for the hotels to correct their upgrade list

Screenshots & video

88%usability

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