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Nor1

Ranked 2nd in Ancillary Upsell Software

Headquartered in Santa Clara, CA

70 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
70 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Merchandising & Upsell Software Buyer's Guide
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FIND THE PERFECT FIT

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Overview

81% recommend
Customer Service
4.5
Ease of Use
4.4
ROI
3.9
Implementation
4.3

Company info

Founded in 2004
Employees 76
Headquarter Santa Clara, CA

Markets served

  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
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what customers are saying

Front Desk Manager from Resort in Huntington Beach (United States)

#1 thing about Nor1 is the ease of access and it's user friendly portal. Everything you need is located on one centralized screen which makes it easy to use.

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A great tool to drive additional revenue by offering guests upsells throughout their digital journey.

Front Office Supervisor from Branded in Santa Clara (United States)

Nor1 is very easy to use. You can accept or deny an upgrade within the software itself. This allows you to control the upgrades for your hotel.

Regional Manager, RM Operations from Branded in San Jose (United States)

What the guest sees is great; however, the front office side is not quite as easy to navigate. The main downfall of Nor1 is the upkeep and users when there are personnel changes at a property. A hotel may initially have great Nor1 interaction, but as turnover occurs, those newer employees may lack the knowledge regarding the process or even the program itself - placing the property in a position where they're losing potential revenues. Yes, there is some responsibility on the hotel's part, but a larger effort on Nor1's side to ensure that all users are trained, have the appropriate system access, and understand the process is key to both sides receiving revenues.

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Area Director of Revenue in Denver (United States)

Revenue share is steep, I really think they need to rationalize their pricing or they'll be disrupted

SVP of Revenue Optimization & Underwriting in Dallas (United States)

Trains the customer to wait for an upgrade. Doesn't think about cost associated with food components associated with multiple occupancy rooms. i.e. Breakfast cost with 4-5 people in a room with Concierge Lounge access.

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Screenshots & video

88%usability

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