Inhaltsverwaltung

4/5 features

Angebots-/Angebotsvorlagenbibliothek

Das Upselling-Tool hilft ihren Hotels, kreative Ideen für das Upselling an ihre Gäste zu entwickeln / Idealerweise ist dies segmentiert und pro Hotel personalisiert. Die Leistungsfähigkeit dieser Funktion besteht darin, dass Hotels je nach Gästemix und Ausstattung Vorschläge für die besten Conversion-Angebote erhalten.
Dynamische Upgrade-Preise

Das Upselling-Tool bietet den Gästen dynamische Zimmer-Upgrade-Preise und unterstützt die vom Revenue Manager aufgestellte Gesamtpreisstrategie . Dies ist der beste Weg, um RevPAR (durch Steigerung der ADR) jederzeit zu maximieren. Wenn Sie im Voraus verkaufen, können Sie die freigewordenen Zimmer sogar weiterverkaufen.
Automatisierte A/B-Tests
Bei Immobilien-Upsells
Zukünftige Aufenthaltsangebote
Geschenkgutschein

Kundenprofile

4/5 features

Segmentierung

Sicherstellen, dass Gäste nur relevante Angebote sehen / Erhöht die Conversion und Relevanz für die Gäste, was zu zufriedeneren Gästen und mehr Umsatz für die Unterkünfte führt.

Gästekommunikation

4/5 features

Omnichannel (E-Mail, Chat, SMS, WhatsApp)

Möglichkeit, mehr als einen Kanal zu nutzen (E-Mail, Chat, SMS, WhatsApp) / Ein großer Vorteil der Omnichannel-Kommunikation besteht darin, ein viel höheres Gästeaufkommen zu erreichen. Mit einer integrierten Chat-Lösung können Sie Ihren Gästen ermöglichen, ihren Aufenthalt auf Ihrer Website zu aktualisieren, mit SMS oder WhatsApp können Sie alle Gäste erreichen, die ihre Telefonnummer hinterlassen haben.
Check-in-Upselling
E-Mails vor der Ankunft
Upselling bei der Buchung

Erfüllung & Zahlungen

4/5 features

Typ 2 SOC 2 zertifiziert (Datensicherheit)

Datensicherheit/Audit-Zertifizierung: https://www.onelogin.com/compliance/soc-2-type-2
Automatisierung von Erfüllungsaufgaben (über Aufgabenverwaltungsintegrationen)

Betriebssoftware / Das Upselling-Tool lässt sich in eine oder mehrere Betriebssoftware (wie Hotelkit oder Alice oder Optii) integrieren, automatisiert viele Betriebsaufgaben und ermöglicht es Hotels, die manuelle Vorbereitungsarbeit für die Ankunft der Gäste zu reduzieren. / Dies ermöglicht es Hotels, Aufgaben zur Vorbereitung der Gästeankunft zu automatisieren, indem sie dem richtigen Zimmer das richtige Extra hinzufügen.
Bei Immobilien-Upsells
Check-in-Upselling
Geschenkgutschein

Analytik/Berichterstellung

4/5 features

Automatisierte A/B-Tests

Multi-Requisiten-Management

4/5 features

Multi-Property/Chain Dashboard

Sonstiges

0/1 features

Offer Performance Analytics

Direct access to property/group data on offer performance including revenue by guest exposure (booking, pre-arrival, at arrival), by offer type, and by staff member. Properties never have to wait for month-end or QBR meetings; data is immediately available for view or export into local BI tools

Guests love Canary!

Director of Lodging von 50-74 Zimmer Bed & Breakfast & Gasthaus in Bedford (United States of America)

Verifiziert

vor 4 Tagen

Eases the check-in process, especially with large wedding groups on weekends! Up-selling software works great for selling Suites, and getting additional revenue for early check-ins! Also, we are finding that many guests prefer to be contacted via "Text" through Canary. We use it to communicate when guestrooms are ready, confirm requests/din...

Bewertung teilen

Guest Messaging Software - The platform is easy to use and way better for communicating with guests. Upselling Software is really good and contactless is brilliant.

Front Office Manager von 75-99 Zimmer Stadthotel in South Brisbane (Australia)

Guest Messaging - Love the fact that we can communicate with the guests via SMS and the response is received straight away which is brilliant.

Canary is easy to use

Night Auditor von 100 to 199 Zimmer Kasino in Bay St. Louis (United States of America)

Guest seem to like it because it makes their check in prosess contactless. It makes selling the rooms easier because they can make reservations and upsells on the site instead here in the department. If they have questions about their stay using an messaging feature and it also gives us more time to communicate with our casino guest.

Game changer!

Sales and Events Coordinator von 200 to 499 Zimmer Boutique-Hotel in San Francisco (United States of America)

vor 5 Tagen

Love the convenience of canary services, being able to text guests, mobile checkins, and now contract integration. always saving us extra steps!

Guest Messaging Technology Leaders

Director, CRM von 500+ Zimmer Boutique-Hotel in New York (United States of America)

Canary has the widest range of services for a guest messaging platform in the US market. In particular their integration with Opera Property Management System is an advantage that other guest messaging platforms do not have. I have also been impressed with the customer support.

Easy platform to use, trainers and support are amazing!

Director of Rooms von 200 to 499 Zimmer Boutique-Hotel in San Francisco (United States of America)

Products Reviewed

Gast-Messaging-Software

Upselling-Software

Kontaktloses Einchecken

What do you like most?

At my hotel we brought on the Contactless Check-in, Upselling Software, CC Authorizations and Guest Messaging Software all at the same time. The trainers were great with every staff member in Sales, Accounting, and Front desk. All of them were able to learn all parts of the system with ease. Front desk agents felt comfortable from day 1 assisting guests through these systems. The Upselling Software brought in thousands of upsell revenue in the first month with guests choosing to upgrade prior to arriving to the hotel. We were able to upload our own photos for upsell options and we're able to change pricing on a regular basis instantly and turn off upsell options if we know they will not be available. The Contactless check-in has cut down on lines in the lobby and the guest wait time at the front desk to check in and check-out. The credit card authorization process was made way easier by bringing in this platform. We are ablet to electronically send credit card authorization forms to future guests via email through the platform. The Platform verifies the guest information and credit card and then it automatically integrates the information into our Opera PMS system. The Guest Messaging Software makes it easier to communicate with guests via text message as they are able to ask the front desk any questions and we can send guests promo materials as well. We were able to set up auto-responses on the text messaging feature so when guests do send a frequently asked question, it will automatically reply back with one of our responses saving tons of time of the guest not having to call the hotel, get ahold of the front desk, and then a front desk agent being taken away from the guest in front of them to answer the phone. The team as a whole is excited to have this platform in place.

What do you dislike or think could be improved?

There were a couple features that we should would be useful. We communicated those to the Canary team, and they were able to implement them rather quickly. We were impressed with their customization skills!

Quick messaging with guests

Concierge von 100 to 199 Zimmer Luxushotel in Montecito (United States of America)

What I like most about the Canary Platform is being able to easily respond to guests; create credit card authorization form quickly and efficiently to help guests with their requests. Additionally, the Credit Card Authorization form helps me upsell with my team and give my team and I an opportunity to gain revenue and commission through an easy link for our guests. It is much more professional and advance to send a secure link when communicating via email or phone call. As asking for credit card info over the phone can be weary for guests and unprofessional.

As of right now, I have a couple different areas of improvement that could really help our company. Such as having access to the CVC or security code when opening a Credit Card authorization form. Being able to see the CVC or security code will help with a smooth transition to completing a guest request. It is a bother for guests to have to be tracked down because I cannot complete a request since I don't have the CVC pr security code. I also do not understand why there is a pattern of "failed to send" notifications when using Canary messaging system. As well, the "sending" spiral, but then never gets sent. Lastly, if we would be able to see if another member on the team is responding to a guest that would be wonderful! Sometimes, two people will respond to a message, as we are unsure if it is being responded. This makes us look unprofessional at times.

Nice tool, but a bit more of fine sanding would be great.

von 25-49 Zimmer Boutique-Hotel in San Diego (United States of America)

Being able to communicate with guests prior to their check-in. Offering guests an upgrade and increasing revenue, following up with the guest after check-out. Our front desk can be reached at all times.

A platform for Seasmless Service!

VP, Hotel Operations von 75-99 Zimmer Resort in Collingwood (Canada)

We have seen an increase in guest satisfaction and comfort with the ease of using the Canary platform! From pre-check in to individualized service, direct messaging to our front desk team or upgrades made in advance of arrival, we continue to use Canary to deliver a seamless and elevated experience for our guests! Increased satisfaction and...

Front Desk Efficiency

Accounting HR Clerk von 200 to 499 Zimmer Resort in South Lake Tahoe (United States of America)

My front desk agents can easily communicate with guests electronically. And, guests can check in even if it is after hours.

Unternehmen	Funktionalität
SiteMinder 91% von 1430 Hotels empfohlen	Bewerten Sie Einkaufs- und Marktinformationen +6 more
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OTA Insight 96% von 973 Hotels empfohlen	Bewerten Sie Einkaufs- und Marktinformationen +2 more
Little Hotelier 89% von 643 Hotels empfohlen	Hotelmanagement-Software
Oracle Hospitality 89% von 414 Hotels empfohlen	Immobilienverwaltungssysteme +2 more
Diese Integration wurde noch nicht von ThinkReservations verifiziert. ThinkReservations 97% von 411 Hotels empfohlen	Immobilienverwaltungssysteme
RMS 86% von 326 Hotels empfohlen	Hotelmanagement-Software
Mews 90% von 318 Hotels empfohlen	Hotelmanagement-Software +4 more
innRoad 88% von 292 Hotels empfohlen	Immobilienverwaltungssysteme +3 more

Apps Entdecken

Ressourcen

Tipps Bekommen

Angebots-/Angebotsvorlagenbibliothek

Dynamische Upgrade-Preise

Automatisierte A/B-Tests

Bei Immobilien-Upsells

Zukünftige Aufenthaltsangebote

Geschenkgutschein

Segmentierung

Omnichannel (E-Mail, Chat, SMS, WhatsApp)

Check-in-Upselling

E-Mails vor der Ankunft

Upselling bei der Buchung

Typ 2 SOC 2 zertifiziert (Datensicherheit)

Automatisierung von Erfüllungsaufgaben (über Aufgabenverwaltungsintegrationen)

Bei Immobilien-Upsells

Check-in-Upselling

Geschenkgutschein

Automatisierte A/B-Tests

Multi-Property/Chain Dashboard

Offer Performance Analytics