ALICE Service Delivery by Actabl

4.6 (406 REVIEWS)

HTR Score icon
HT Score  
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Jose, Bryan, Sebastien + 52 more experts recommend Actabl

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ALICE Service Delivery by Actabl

Ranked 2 (out of 61) in Staff Collaboration Tools

More Together, Less Siloed

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Bell avatar Bell - AI powered product analyst

I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Actabl's platform for hotel staff collaboration is praised for its ease of use, comprehensive task management features, and improved communication capabilities, including real-time updates and mobile accessibility. The integration with existing systems like PMS enhances operational efficiency, allowing for seamless workflows and coordination across departments. However, users have mentioned areas for improvement, such as enhancing mobile app functionality, better real-time alerts for task updates, and improving the user interface for clarity. The platform's role in increasing staff productivity and enhancing guest satisfaction by streamlining operations is highly noted, but potential buyers should consider the need for improved internal messaging and tackling existing user experience challenges.

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Rosewood, Montage, Posadas & 1786 others

Read their reviews

What Types of Hotels Actabl is Popular For

Size

48 | X-Small (1-9 room)

113 | Small (10-49 room)

336 | Mid-Sized (50-99 room)

1513 | Large (100-499 room)

392 | X-Large (500+ room)

Country

1948 | United States

97 | Mexico

61 | Canada

27 | United Kingdom

26 | United Arab Emirates

19 | Sweden

17 | India

15 | Norway

11 | South Africa

10 | Turkey

10 | Spain

9 | Saudi Arabia

7 | Japan

7 | Italy

6 | Ireland

6 | Indonesia

5 | Thailand

5 | Singapore

5 | Bahamas

5 | Cyprus

4 | Malaysia

4 | Vietnam

4 | China

4 | Australia

3 | Cayman Islands

3 | Netherlands

3 | Morocco

3 | Colombia

3 | Hungary

3 | Brazil

3 | Austria

3 | Egypt

2 | Jordan

2 | Sri Lanka

2 | Poland

2 | Kazakhstan

2 | Turks and Caicos Islands

2 | Czech Republic

2 | Peru

2 | Qatar

2 | Oman

2 | Ethiopia

2 | Portugal

2 | Belgium

2 | Puerto Rico

2 | Pakistan

2 | Bahrain

1 | Finland

1 | Philippines

1 | French Polynesia

1 | France

1 | Hong Kong

1 | Belize

1 | Rwanda

1 | Switzerland

1 | Greece

1 | Denmark

1 | Azerbaijan

1 | Guatemala

1 | Laos

1 | Maldives

1 | Albania

1 | Montenegro

1 | Panama

1 | Kenya

1 | Germany

1 | Bangladesh

1 | Kuwait

1 | Fiji

1 | Cambodia

Type

1313 | Branded Hotels

1103 | Luxury Hotels

997 | Boutique Hotels

944 | Resorts

842 | Bed & Breakfast & Inns

794 | Airport/Conference Hotels

629 | City Center Hotels

488 | Limited Service & Budget Hotels

230 | Extended Stay & Serviced Apartments

106 | Casinos

102 | Hostels

82 | Vacation Rentals & Villas

63 | Motels

61 | RV Parks & Campgrounds

Region

2106 | North America

114 | Europe

65 | Asia Pacific

57 | Middle East

18 | Africa

13 | Central America

10 | South America

6 | Oceania

Category

733 | Concierge Software

599 | Scheduling & Workforce Management

517 | Business Intelligence

516 | Housekeeping Software

445 | Hotel Maintenance Software

406 | Staff Collaboration Tools

155 | Employee Engagement Software

92 | Hotel Accounting Software

What is Actabl?

Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
ALICE Service Delivery by Actabl is a comprehensive service optimization platform designed specifically for the hospitality industry. It enhances operational efficiency by streamlining communication and coordination between various hotel departments. This platform facilitates the handling of guest requests and internal tasks through a unified system that tracks and manages these activities in real time. ALICE integrates seamlessly with existing property management systems, allowing for faster response times and reducing chances of miscommunication. By automating scheduling and workflows, it minimizes manual work, thus increasing productivity and precision. This not only improves staff efficiency but also leads to higher guest satisfaction by ensuring that all requests are consistently met on time. Overall, ALICE Service Delivery helps hotels boost revenue and operational transparency, making it an invaluable tool for elevating guest experiences.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Actabl products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Actabl

FAQs

Capabilities

Streamline your service delivery system

Operate Efficiently

Aim to Satisfy

Focus on What Matters

Make Data-Driven Decisions

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Available Add-ons & Modules

Asset Management

Hotel Maintenance Software
Track and monitor your assets from a single dashboard, enabling you to make more sound financial decisions and ensure optimal performance.

PREMIUM ADD-ON

Housekeeping

Housekeeping Software
Enable your housekeeping department with better communication. Send and receive requests from anywhere while getting a bird's eye view of each room's status.

PREMIUM ADD-ON

Actabl Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ALICE Service Delivery by Actabl is the #2 most trending product in the Staff Collaboration Tools category (out of 61) and the #48 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Actabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
96 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Actabl Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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5

Success Stories

0

References

10

Featured Customers

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Actabl Reviews

Hotelier Rating

Excellent
330
Very Good
39
Average
21
Poor
12
Terrible
4

Property Size

  • X-Small (8)
  • Small (18)
  • Mid-Sized (58)
  • Large (252)
  • X-Large (62)

Country

  • United States
    United States
    (291)
  • Mexico
    Mexico
    (33)
  • Sweden
    Sweden
    (15)
  • Canada
    Canada
    (10)
  • South Africa
    South Africa
    (6)
  • United Kingdom
    United Kingdom
    (4)
  • Norway
    Norway
    (4)
  • Turkey
    Turkey
    (4)
  • Cyprus
    Cyprus
    (3)
  • Brazil
    Brazil
    (3)
  • Malaysia
    Malaysia
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Belgium
    Belgium
    (1)
  • French Polynesia
    French Polynesia
    (1)
  • Indonesia
    Indonesia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Ireland
    Ireland
    (1)
  • Philippines
    Philippines
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Austria
    Austria
    (1)
  • Thailand
    Thailand
    (1)
  • Denmark
    Denmark
    (1)
  • Morocco
    Morocco
    (1)
  • Japan
    Japan
    (1)
  • Italy
    Italy
    (1)
  • India
    India
    (1)
  • Qatar
    Qatar
    (1)
  • Bahrain
    Bahrain
    (1)

Region

  • North America
    North America
    (334)
  • Europe
    Europe
    (33)
  • Asia Pacific
    Asia Pacific
    (8)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (9)
  • South America
    South America
    (3)
  • Africa
    Africa
    (7)
10

Super satisfied

Junior Administrative Assistant from 200 to 499 room Luxury Hotel in Rio de Janeiro (Brazil)

Verified
10 days ago
Recording and tracking all operational processes makes it even easier to find information. The best part is that everything can be documented for better information control.
Country Brazil
Junior Administrative Assistant
Large Hotel
10

Chief Engineer Courtyard By Marriott

Chief Engineer from 200 to 499 room Branded Hotel in Tysons Corner (United States)

Verified
26 days ago
- Ability to schedule repeated Preventive maintenance on various equipments including rooms. - Preventive maintenance programs have a generalized check list and you just need to adjust it to your own reality.
Country United States
Chief Engineer
Large Hotel
10

Seamless Software

Concierge from 75-99 room Resort in Cancun (Mexico)

Verified
26 days ago
I like how seamless Alice makes communications between me and my colleagues. It's easy to use and getting help is extremely easy to do.
Country Mexico
Concierge
Mid-Sized Hotel
8

Simple and user friendly interface

Front Office manager - Night from 500+ room Branded Hotel in Toronto (Canada)

Verified
26 days ago
Straight forward when inputting a new ticket. View on the main screen is clear and simple. First hand ease of use.
Country Canada
Front Office manager - Night
X-Large Hotel
10

Hotel and Team management.

Assistant General Manager from 75-99 room Bed & Breakfast & Inn in Johnson City (United States)

Verified
30 days ago
I enjoy the ability to monitor staffing, schedule, and the ability to streamline efficiency standards. The ease of reporting has provided me with sufficient information to greatly leverage and benefit my team.
Country United States
Assistant General Manager
Mid-Sized Hotel
8

Very Helpful Resource for Management

Director of Security from 200 to 499 room Branded Hotel in Nashville (United States)

Verified
30 days ago
Hotel Effectiveness is a great tool that I primarily use for scheduling. This allows initial scheduling, and the settings can be saved which significantly speeds up the process. Employees can request shift switches or modifications and it provides notice to management for approval. This helps save time.
Country United States
Director of Security
Large Hotel
9

Very open to new ideas, great community and training opportunities

Director of Security from 200 to 499 room Luxury Hotel in Denver (United States)

Verified
30 days ago
Ease of use, more so with the new mobile application. Very easy to navigate as an administrator and assist employees who get logged out or to reset passwords. Information is relayed through messaging and acts as another form of communication to limit two-way radio communication to the departments that need this option more than others.
Country United States
Director of Security
Large Hotel
1

Does not provide one of the most needed features, audio alert on browser

Night Supervisor from 200 to 499 room Boutique in Seattle (United States)

Verified
30 days ago
Integration into PMS is fine, I guess. I like that it loads guests' names based on room numbers. Internal tickets work too.
Country United States
Night Supervisor
Large Hotel
10

Front Desk Agent/Night Auditor

Front Desk Agent from 100 to 199 room Bed & Breakfast & Inn in Homestead (United States)

Verified
30 days ago
I love that Alice keeps everything organized with the shift schedules, and the note taking. We can check off the list of things we need to do on our schedules, and it helps us stay on track during the shift. If anything of note comes up on shift, we can write it in the notes system, and it will let other shifts know what to look out for. Fu...
Country United States
Front Desk Agent
Large Hotel
10

Convenient and Simple

Guest Services from 75-99 room Bed & Breakfast & Inn in Pismo Beach (United States)

Verified
1 months ago
The ALICE APP and website is super simple and easy to use for everyone. All the services are straight forward and not complicated when learning and training how to use it.
Country United States
Guest Services
Mid-Sized Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 41

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Alice's ticketing system excels at centralizing hotel operations, streamlining guest requests, and improving cross-department communication—especially for housekeeping and engineering teams. Its strength lies in clear task routing, SLA tracking, and a mobile-first workflow that keeps staff coordinated and accountable. Many hotels use ALICE alongside Canary, where Canary Messaging integrates directly with their ticketing platform, enabling seamless guest-to-staff communication and automated ticket creation.

Question:

What differentiates this product or service from the competition?

Answer:

ALICE differentiates itself by combining concierge tools, housekeeping, and maintenance into one unified operations platform rather than relying on separate, siloed systems. Its mobile-first design and real-time cross-department visibility make it especially effective at keeping teams coordinated and accountable. Many properties also pair ALICE with Canary Messaging, which integrates directly with their ticketing workflow to connect guest requests seamlessly into ALICE’s operations system.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re considering ALICE, the best advice is to map out exactly which departments will use it and commit to cross-department adoption from day one. ALICE delivers the most value when housekeeping, engineering, and the front desk all participate consistently—otherwise you only get a fraction of the operational visibility it’s designed to provide.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 9 recommend
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Are you a consultant or vendor that recommends Actabl? Leave a recommendation

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Support

Verified Support

Actabl has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Recommended

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