ALICE Service Delivery by Actabl

4.6 (416 REVIEWS)

HT Score icon
HT Score  
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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ALICE Service Delivery by Actabl

Ranked 2 (out of 64) in Staff Collaboration Tools

More Together, Less Siloed

More than 50% of Actabl’s reviews come from United States.

Bell avatar Bell - AI powered product analyst

I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Actabl's platform for hotel staff collaboration is praised for its ease of use, comprehensive task management features, and improved communication capabilities, including real-time updates and mobile accessibility. The integration with existing systems like PMS enhances operational efficiency, allowing for seamless workflows and coordination across departments. However, users have mentioned areas for improvement, such as enhancing mobile app functionality, better real-time alerts for task updates, and improving the user interface for clarity. The platform's role in increasing staff productivity and enhancing guest satisfaction by streamlining operations is highly noted, but potential buyers should consider the need for improved internal messaging and tackling existing user experience challenges.

What Types of Hotels Actabl is Popular For

Size

43 | X-Small (1-9 room)

122 | Small (10-49 room)

354 | Mid-Sized (50-99 room)

1567 | Large (100-499 room)

389 | X-Large (500+ room)

Country

2007 | United States

98 | Mexico

63 | Canada

26 | United Kingdom

24 | United Arab Emirates

19 | Sweden

17 | India

15 | Norway

11 | Turkey

11 | South Africa

11 | Saudi Arabia

10 | Spain

8 | Italy

7 | Japan

7 | Indonesia

6 | Ireland

5 | China

5 | Cyprus

5 | Bahamas

5 | Thailand

5 | Singapore

4 | Vietnam

4 | Australia

4 | Malaysia

3 | Austria

3 | Colombia

3 | Hungary

3 | Bahrain

3 | Brazil

3 | Egypt

3 | Netherlands

3 | Cayman Islands

3 | Morocco

2 | Sri Lanka

2 | Ethiopia

2 | Montenegro

2 | Czech Republic

2 | Belgium

2 | Portugal

2 | Pakistan

2 | Puerto Rico

2 | Turks and Caicos Islands

2 | Kazakhstan

2 | Peru

2 | Qatar

2 | Oman

2 | Jordan

1 | Bangladesh

1 | Finland

1 | Rwanda

1 | Switzerland

1 | Greece

1 | Belize

1 | Kenya

1 | Germany

1 | Panama

1 | France

1 | French Polynesia

1 | Poland

1 | Philippines

1 | Denmark

1 | Albania

1 | Maldives

1 | Laos

1 | Kuwait

1 | Azerbaijan

1 | Guatemala

1 | Cambodia

1 | Fiji

Type

1373 | Branded Hotels

1128 | Luxury Hotels

1041 | Boutique Hotels

978 | Resorts

875 | Bed & Breakfast & Inns

853 | Airport/Conference Hotels

657 | City Center Hotels

507 | Limited Service & Budget Hotels

235 | Extended Stay & Serviced Apartments

114 | Hostels

109 | Casinos

84 | Vacation Rentals & Villas

63 | Motels

63 | RV Parks & Campgrounds

Region

2168 | North America

114 | Europe

67 | Asia Pacific

58 | Middle East

18 | Africa

13 | Central America

10 | South America

6 | Oceania

Category

744 | Concierge Software

636 | Scheduling & Workforce Management

539 | Housekeeping Software

530 | Business Intelligence

468 | Hotel Maintenance Software

416 | Staff Collaboration Tools

160 | Employee Engagement Software

110 | Hotel Accounting Software

What is Actabl?

Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
ALICE Service Delivery by Actabl is a comprehensive service optimization platform designed specifically for the hospitality industry. It enhances operational efficiency by streamlining communication and coordination between various hotel departments. This platform facilitates the handling of guest requests and internal tasks through a unified system that tracks and manages these activities in real time. ALICE integrates seamlessly with existing property management systems, allowing for faster response times and reducing chances of miscommunication. By automating scheduling and workflows, it minimizes manual work, thus increasing productivity and precision. This not only improves staff efficiency but also leads to higher guest satisfaction by ensuring that all requests are consistently met on time. Overall, ALICE Service Delivery helps hotels boost revenue and operational transparency, making it an invaluable tool for elevating guest experiences.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Actabl products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Actabl

FAQs

ALICE Service Delivery by Actabl Alternatives

Not sure if Actabl is right for your hotel? Here are similar Staff Collaboration Tools vendors that could be a good fit for your hotel:

Capabilities

Streamline your service delivery system

Operate Efficiently

Aim to Satisfy

Focus on What Matters

Make Data-Driven Decisions

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Available Add-ons & Modules

Asset Management

Hotel Maintenance Software
Track and monitor your assets from a single dashboard, enabling you to make more sound financial decisions and ensure optimal performance.

PREMIUM ADD-ON

Housekeeping

Housekeeping Software
Enable your housekeeping department with better communication. Send and receive requests from anywhere while getting a bird's eye view of each room's status.

PREMIUM ADD-ON

Q4 '26 Staff Collaboration Tools Survey Insights

Is Actabl a good fit for your hotel?

Small
95% (92)
#1 of 8

hotelkit is a top Staff Collaboration Tools pick among small hotels on HotelTechReport, enabling efficient communication through its digital housekeeping feature that provides real-time visibility into room statuses and tasks, which helps eliminate misunderstandings between departments.

Mid-sized
95% (371)
#1 of 17

hotelkit is a top Staff Collaboration Tools pick among mid-sized hotels on HotelTechReport, valued for its task management capabilities that streamline communication across departments, offering real-time updates and clear documentation. Users appreciate how tasks and handovers can be recorded and shared efficiently, eliminating reliance on emails and enhancing team coordination.

Large
93% (111)
#2 of 8

hotelkit is a top Staff Collaboration Tools pick among large hotels on HotelTechReport because it centralizes communication across departments, significantly enhancing task management and collaboration. Hoteliers appreciate that it allows for real-time updates, providing greater transparency and efficiency in handling guest requests and maintenance, which ultimately improves service delivery.

Luxury Hotels
94% (197)
#2 of 15

hotelkit is a top Staff Collaboration Tools pick among luxury hotels on HotelTechReport, praised for its ability to streamline communication across departments, allowing tasks and repairs to be assigned and tracked in real-time, which enhances operational transparency and response times.

Vacation Rentals & Villas
87% (6)
#6 of 5

hotelkit is a top Staff Collaboration Tools pick among Vacation-Rentals-Villas on HotelTechReport, enabling quick and accurate communication for staff, which helps them "find all the information we need" efficiently. This supports a smoother operation and enhances teamwork on property.

North America
98% (26)
#6 of 13

Akia is a top Staff Collaboration Tools pick among mid-sized hotels in North America on HotelTechReport, due to its ability to automate guest messaging and streamline internal team communication through features like pre-registration forms and task management, which "makes my work much easier."

Europe
95% (539)
#1 of 9

hotelkit is a top Staff Collaboration Tools pick among mid-sized hotels in Europe on HotelTechReport, praised for its effective task management that allows teams to quickly assign and track tasks, improving communication and operational transparency. Users highlight that this centralized platform eliminates the chaos of emails and phone calls, simplifying workflows across departments.

Asia Pacific
96% (17)
#2 of 3

hotelkit is a top Staff Collaboration Tools pick among Asia Pacific on HotelTechReport, praised for its housekeeping tools that allow staff to organize daily tasks and manage guest requests directly from their phones, enhancing departmental communication.

Full 2026 Staff Collaboration Tools Survey Findings

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Actabl Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ALICE Service Delivery by Actabl is the #3 most trending product in the Staff Collaboration Tools category (out of 64) and the #97 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Actabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
93 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Actabl Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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Actabl Reviews

Hotelier Rating

Excellent
339
Very Good
40
Average
21
Poor
12
Terrible
4

Property Size

  • X-Small (7)
  • Small (19)
  • Mid-Sized (60)
  • Large (259)
  • X-Large (63)

Country

  • United States
    United States
    (297)
  • Mexico
    Mexico
    (34)
  • Sweden
    Sweden
    (15)
  • Canada
    Canada
    (11)
  • South Africa
    South Africa
    (5)
  • United Kingdom
    United Kingdom
    (4)
  • Norway
    Norway
    (4)
  • Turkey
    Turkey
    (4)
  • Cyprus
    Cyprus
    (3)
  • Brazil
    Brazil
    (3)
  • Saudi Arabia
    Saudi Arabia
    (3)
  • Malaysia
    Malaysia
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Belgium
    Belgium
    (1)
  • French Polynesia
    French Polynesia
    (1)
  • Indonesia
    Indonesia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Ireland
    Ireland
    (1)
  • Philippines
    Philippines
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Austria
    Austria
    (1)
  • Thailand
    Thailand
    (1)
  • Denmark
    Denmark
    (1)
  • Morocco
    Morocco
    (1)
  • Japan
    Japan
    (1)
  • Italy
    Italy
    (1)
  • India
    India
    (1)
  • Qatar
    Qatar
    (1)
  • Bahrain
    Bahrain
    (1)

Region

  • North America
    North America
    (342)
  • Europe
    Europe
    (33)
  • Asia Pacific
    Asia Pacific
    (8)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (10)
  • South America
    South America
    (3)
  • Africa
    Africa
    (6)
10

Convenient communication with guests and employees — SMS can be slow

Front Desk Agent from 200 to 499 room Boutique in Seattle (United States)

Verified
3 days ago
I love the Alice App because it has so many ways to communicate with not only guest but employees as well. It's very convenient and I fell in love with the app when a lot of hotels started using it.
Country United States
Front Desk Agent
Large Hotel
10

Easy and fast, but I’d love Spanish support

Frontdesk agent from 500+ room Boutique in Playa del Carmen (Mexico)

Verified
4 days ago
Is easy and fast for all our needs, saves a lot of time and we don't have any issue at all.
Country Mexico
Frontdesk agent
X-Large Hotel
10

Streamlined guest requests in one place — clearer alerts would help

Guest Services Agent from 200 to 499 room Luxury Hotel in Jasper (Canada)

Verified
4 days ago
What I like most about ALICE is how it streamlines communication between departments and makes it easier to manage guest requests efficiently. Having everything organized in one place helps ensure requests are followed up on in a timely manner, improves teamwork, and allows us to provide a smoother and more personalized guest experience.
Country Canada
Guest Services Agent
Large Hotel
8

Easy guest communication, but navigation could be smoother

Night Auditor from 200 to 499 room Boutique in Stateline (United States)

Verified
4 days ago
Ease of use, detailed categorization, the text feature is a helpful way to keep in touch with guests and address their concerns.
Country United States
Night Auditor
Large Hotel
10

Intuitive communication and preventive maintenance — reminders would help

Front desk from 200 to 499 room Branded Hotel in Madison (United States)

Verified
6 days ago
The efficiency of communication and it is intuitive. Also allows to set up preventing maintenance and all the assets of the property.
Country United States
Front desk
Large Hotel
10

Better guest service through teamwork — more training needed

Housekeeping Assistant from 500+ room City Center Hotel in Mecca (Saudi Arabia)

Verified
6 days ago
how to use Alice how create ticket and follow up, guest assist, teamwork between colleagues and manager and collaboration between hotel department.
Country Saudi Arabia
Housekeeping Assistant
X-Large Hotel
10

Seamless team collaboration that streamlines daily workflows — reports need more flexibility

Assistant Executive Housekeeper from 200 to 499 room Boutique in Atlanta (United States)

Verified
7 days ago
What I like most about Actabl is how seamlessly it connects our entire operation. The housekeeping and staff collaboration tools have completely streamlined our daily workflows at the property, making real-time communication effortless. It has also greatly improved employee engagement by giving our team intuitive tools that make their day-t...
Country United States
Assistant Executive Housekeeper
Large Hotel
9

User-friendly amenity management with added security — a small extra step

Sales Coordinator from 200 to 499 room Bed & Breakfast & Inn in Manalapan (United States)

Verified
7 days ago
Alice has truly been an outstanding addition to our daily operations! It is an incredibly user-friendly, intuitive, and seamlessly integrated system that has made managing our amenities easier, more efficient, and genuinely enjoyable. From the moment you begin navigating the platform, it is clear that a lot of thought has gone into creating...
Country United States
Sales Coordinator
Large Hotel
9

Easy-to-use reservations and PBX operations, with little to improve

Reservation Agent from 200 to 499 room Hostel in Isla Verde (Caribbean)

Verified
7 days ago
The system itself. Easy-to-use reservations & PBX operators department. It's a great system as it is already. Smooth operation, nice expertise.
Country Caribbean
Reservation Agent
Large Hotel
9

Consolidated financial reporting with easy-to-edit forecasts — but data uploads are limited

Controller - GSPES from 200 to 499 room Bed & Breakfast & Inn in Greenville (United States)

Verified
11 days ago
consolidates multiple databases (AP, GL, PR) and provides forecasting, budgeting, and comparative financial reports monthly and selections easy to modify relative to report users.
Country United States
Controller - GSPES
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 42

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Actabl excels at delivering a comprehensive, data-driven operations platform tailored specifically for the hospitality industry. Their greatest strength is the seamless integration of four powerful solutions into one ecosystem that unifies labor management, business intelligence, daily operations, and asset maintenance. This connected approach provides hotel teams with unprecedented visibility across departments, transforming scattered data into clear, actionable insights. In particular, ProfitSword excels at delivering powerful business intelligence, forecasting, and performance reporting specifically tailored for the hospitality industry. Its greatest strength lies in transforming complex hotel data into clear, accurate, real-time insights that guide strategic decision-making.

Question:

What differentiates this product or service from the competition?

Answer:

Actabl differentiates itself by delivering a holistic, deeply integrated, hotel-specific operations ecosystem that moves beyond traditional point solutions and enables hotels to run smarter, leaner, and more profitably.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Actabl is most effective when deployed with intention and cross-department alignment. The more clearly you define your operational goals up front, the more value you will unlock from the platform. It is a great tool that will provide an ROI many times over.

Johnny Morin Christine Paulson SL + 9 recommend
Recommended by
Johnny Morin
Johnny Morin VP of Partnerships @ Visual Matrix
Christine Paulson
Christine Paulson Strategic Alliance Manager @ Avalara
SL
Sebastien Leitner Vice President @ Cloudbeds
Steve Danelian
Steve Danelian Assistant GM @ NexGenGuest
Bryan Michalis
Bryan Michalis Marketing @ Canary Technologies
Johnny Morin
Johnny Morin VP of Partnerships @ Visual Matrix
Christine Paulson
Christine Paulson Strategic Alliance Manager @ Avalara
SL
Sebastien Leitner Vice President @ Cloudbeds
Steve Danelian
Steve Danelian Assistant GM @ NexGenGuest
Bryan Michalis
Bryan Michalis Marketing @ Canary Technologies
Kevin Shockley
Kevin Shockley Director of Business Development @ Acumen Information Systems
Steven Phelps
Steven Phelps Marketing Director @ Acumen Information Systems
Jennifer Bumgardner
Jennifer Bumgardner Customer Success Manager @ INTELITY
Kees Zorge
Kees Zorge Founder / CEO @ Omniboost BV
Fabricio Titiro
Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality
David Berger
David Berger CEO @ Volara
Pernilla Brodd
Pernilla Brodd CMO @ Zaplox
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Support

Verified Support

Actabl has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Recommended

92%

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Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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