ALICE Service Delivery by Actabl

4.6 (406 REVIEWS)

HTR Score icon
HT Score  
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Jose, Bryan, Sebastien + 52 more experts recommend Actabl

Read Recommendations
Product Banner

ALICE Service Delivery by Actabl

Ranked 2 (out of 61) in Staff Collaboration Tools

More Together, Less Siloed

User avatar image User avatar image User avatar image

Bell avatar Bell - AI powered product analyst

I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Actabl's platform for hotel staff collaboration is praised for its ease of use, comprehensive task management features, and improved communication capabilities, including real-time updates and mobile accessibility. The integration with existing systems like PMS enhances operational efficiency, allowing for seamless workflows and coordination across departments. However, users have mentioned areas for improvement, such as enhancing mobile app functionality, better real-time alerts for task updates, and improving the user interface for clarity. The platform's role in increasing staff productivity and enhancing guest satisfaction by streamlining operations is highly noted, but potential buyers should consider the need for improved internal messaging and tackling existing user experience challenges.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Rosewood, Montage, Posadas & 1786 others

Read their reviews

What Types of Hotels Actabl is Popular For

Size

48 | X-Small (1-9 room)

113 | Small (10-49 room)

337 | Mid-Sized (50-99 room)

1514 | Large (100-499 room)

392 | X-Large (500+ room)

Country

1950 | United States

97 | Mexico

61 | Canada

27 | United Kingdom

26 | United Arab Emirates

19 | Sweden

17 | India

15 | Norway

11 | South Africa

10 | Turkey

10 | Spain

9 | Saudi Arabia

7 | Japan

7 | Italy

6 | Ireland

6 | Indonesia

5 | Thailand

5 | Singapore

5 | Bahamas

5 | Cyprus

4 | Malaysia

4 | Vietnam

4 | China

4 | Australia

3 | Cayman Islands

3 | Netherlands

3 | Morocco

3 | Colombia

3 | Hungary

3 | Brazil

3 | Austria

3 | Egypt

2 | Jordan

2 | Sri Lanka

2 | Poland

2 | Kazakhstan

2 | Turks and Caicos Islands

2 | Czech Republic

2 | Peru

2 | Qatar

2 | Oman

2 | Ethiopia

2 | Portugal

2 | Belgium

2 | Puerto Rico

2 | Pakistan

2 | Bahrain

1 | Finland

1 | Philippines

1 | French Polynesia

1 | France

1 | Hong Kong

1 | Belize

1 | Rwanda

1 | Switzerland

1 | Greece

1 | Denmark

1 | Azerbaijan

1 | Guatemala

1 | Laos

1 | Maldives

1 | Albania

1 | Montenegro

1 | Panama

1 | Kenya

1 | Germany

1 | Bangladesh

1 | Kuwait

1 | Fiji

1 | Cambodia

Type

1315 | Branded Hotels

1103 | Luxury Hotels

1003 | Boutique Hotels

945 | Resorts

844 | Bed & Breakfast & Inns

803 | Airport/Conference Hotels

631 | City Center Hotels

488 | Limited Service & Budget Hotels

230 | Extended Stay & Serviced Apartments

106 | Casinos

102 | Hostels

82 | Vacation Rentals & Villas

63 | Motels

61 | RV Parks & Campgrounds

Region

2108 | North America

114 | Europe

65 | Asia Pacific

57 | Middle East

18 | Africa

13 | Central America

10 | South America

6 | Oceania

Category

733 | Concierge Software

600 | Scheduling & Workforce Management

517 | Business Intelligence

516 | Housekeeping Software

446 | Hotel Maintenance Software

406 | Staff Collaboration Tools

155 | Employee Engagement Software

94 | Hotel Accounting Software

Actabl Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Staff Collaboration Tools for Enterprise Hotels
#1 of 7
Best Staff Collaboration Tools for Large Hotels
#1 of 8
Best Staff Collaboration Tools for Luxury Hotels
#1 of 15

Actabl Staff Collaboration Tools Rankings

By size
Best Staff Collaboration Tools for Small Hotels 94% recommended by 18 Small hotels
#3 of 8
Small hotels say that Actabl's Staff Collaboration Tool ranks highly due to its efficient communication capabilities and user-friendly interface, as noted in verified HotelTechReport reviews. It streamlines task management and enhances guest interaction, crucial strengths for Small hotels.
Best Staff Collaboration Tools for Mid-sized Hotels 92% recommended by 187 Mid-sized hotels
#2 of 17
Medium hotels say that Actabl's Staff Collaboration Tool effectively enhances interdepartmental communication, streamlines task management, and increases accountability, according to verified HotelTechReport reviews. Strengths include real-time updates and user-friendly interfaces, vital for operational efficiency in Medium hotels.
Best Staff Collaboration Tools for Enterprise Hotels 92% recommended by 64 Enterprise hotels
#1 of 7
X Large hotels say that Actabl's Staff Collaboration Tools stand out for their efficiency and ease of use, facilitating seamless interdepartmental communication and quick task management, according to verified HotelTechReport reviews. Users appreciate its real-time updates and intuitive user interface.
Best Staff Collaboration Tools for Large Hotels 92% recommended by 105 Large hotels
#1 of 8
Large hotels say that Actabl's Staff Collaboration Tool ranks highly according to verified HotelTechReport reviews, citing key strengths such as improving interdepartmental communication, enhancing task management efficiency, and providing an intuitive user experience that supports seamless departmental coordination, which are critical for Large operations.
By type
Best Staff Collaboration Tools for Luxury Hotels 93% recommended by 249 Luxury Hotels hotels
#1 of 15
Luxury hotels say that Actabl's Staff Collaboration Tool enhances operational coordination and improves team productivity, as highlighted in verified HotelTechReport reviews. The tool's user-friendly design, robust reporting capabilities, and real-time task tracking are especially valued by Luxury properties seeking seamless communication and efficient management.
Best Staff Collaboration Tools for Vacation Rentals & Villas 96% recommended by 20 Vacation Rentals & Villas hotels
#2 of 5
Vacation-Rentals-Villas hotels say that Actabl's Staff Collaboration Tools are highly valued for their ease of use and effective departmental communication, as noted in verified HotelTechReport reviews. Key strengths include efficient task tracking and organized guest request management, enhancing operational workflow.
Best Staff Collaboration Tools for RV Parks & Campgrounds 88% recommended by 10 RV Parks & Campgrounds hotels
#2 of 3
Rv-Parks-Campgrounds hotels say that Actabl's Staff Collaboration Tools are valued for their ease of use, seamless departmental communication, and efficient reporting features, according to verified HotelTechReport reviews. These strengths are crucial for operational efficiency in the hospitality industry.
Best Staff Collaboration Tools for Extended Stay & Serviced Apartments 95% recommended by 26 Extended Stay & Serviced Apartments hotels
#2 of 10
Extended-Stay-Serviced-Apartments hotels say that Actabl's Staff Collaboration Tools enhance operational efficiency through streamlined communication and effective task management. Verified HotelTechReport reviews highlight its user-friendly interface and efficient task tracking features, crucial for maintaining extended-stay operations.
Best Staff Collaboration Tools for Limited Service & Budget Hotels 94% recommended by 58 Limited Service & Budget Hotels hotels
#3 of 11
Limited-Service-Budget hotels say that Actabl's Staff Collaboration Tool is highly effective according to verified HotelTechReport reviews. This tool facilitates seamless inter-departmental communication, simplifies task management, and efficiently tracks guest requests, aligning well with the needs of budget-constrained operations seeking operational efficiency.
Best Staff Collaboration Tools for Airport/Conference Hotels 93% recommended by 94 Airport/Conference Hotels hotels
#2 of 11
Conference hotels say that Actabl's Staff Collaboration Tool is highly rated due to its ability to streamline inter-departmental communication and provide real-time updates. Verified HotelTechReport reviews highlight strengths like efficient task tracking and ease of use, which are crucial for Conference hotel operations.
Best Staff Collaboration Tools for Bed & Breakfast & Inns 93% recommended by 133 Bed & Breakfast & Inns hotels
#3 of 13
Bed-N-Breakfast hotels say that Actabl's Staff Collaboration Tools, according to verified HotelTechReport reviews, streamline inter-department communication and efficiently manage tasks. Key strengths include real-time updates, easy task tracking, and reduced reliance on multiple applications, enhancing operational efficiency.
Best Staff Collaboration Tools for Boutique Hotels 93% recommended by 194 Boutique Hotels hotels
#2 of 16
Boutique hotels say that Actabl's Staff Collaboration Tool is highly rated due to its user-friendly interface, seamless communication features, and real-time task tracking. Verified HotelTechReport reviews highlight its effectiveness in streamlining operations, enhancing staff accountability, and improving communication across departments, which are crucial for Boutique settings.
Best Staff Collaboration Tools for Branded Hotels 93% recommended by 135 Branded Hotels hotels
#2 of 12
Branded hotels say that Actabl's Staff Collaboration Tools facilitate seamless interdepartmental communication and task management, as highlighted by verified HotelTechReport reviews. Key strengths include enhanced efficiency in daily operations and the intuitive user interface, both crucial for Branded hotels.
Best Staff Collaboration Tools for Casinos 96% recommended by 10 Casinos hotels
#2 of 5
Casino hotels say that Actabl's Staff Collaboration Tool is highly rated according to verified HotelTechReport reviews due to its ease of use, efficient internal communication capabilities, and real-time departmental connectivity, which are crucial for managing large operations in Casino environments.
Best Staff Collaboration Tools for City Center Hotels 93% recommended by 101 City Center Hotels hotels
#2 of 12
City-Center-Hotel hotels say that Actabl's Staff Collaboration Tool ranks highly based on verified HotelTechReport reviews citing its user-friendly interface, improved interdepartmental communication, and effective integration with existing systems. These features align with the operational needs of City-Center-Hotel properties.
Best Staff Collaboration Tools for Hostels 88% recommended by 8 Hostels hotels
#6 of 7
Hostel hotels say that Actabl's Staff Collaboration Tools rank highly in verified HotelTechReport reviews for their ease of use, effective interdepartmental communication, and quick resolution of issues. These strengths are crucial for the efficient management of Hostel operations.
Best Staff Collaboration Tools for Other 90% recommended by 47 Other hotels
#2 of 9
Other hotels say that Actabl's Staff Collaboration Tool, as noted in verified HotelTechReport reviews, enhances inter-department communication and simplifies task management with a user-friendly interface, real-time updates, and efficient handling of maintenance and guest requests, benefiting hotel operations significantly.
Best Staff Collaboration Tools for Resorts 91% recommended by 157 Resorts hotels
#1 of 14
Resort hotels say that Actabl's Staff Collaboration Tool, based on verified HotelTechReport reviews, excels in seamless interdepartmental communication and efficient task management. The platform's intuitive interface facilitates real-time updates and centralized communication, significantly improving productivity for resort operations.
By region
Best Staff Collaboration Tools for hotels in Europe 96% recommended by 33 hotels in Europe
#3 of 9
Europe hotels say that Actabl's Staff Collaboration Tool ranks highly in Europe, as verified HotelTechReport reviews highlight its effectiveness in streamlining communication across departments, user-friendly interface, and efficient problem-solving abilities essential for maintaining smooth operations in hotels.
Best Staff Collaboration Tools for hotels in Asia Pacific 98% recommended by 8 hotels in Asia Pacific
#3 of 3
Ap hotels say that Actabl's Staff Collaboration Tool ranks highly in verified HotelTechReport reviews due to its user-friendly navigation, ease of generating reports and managing communication across departments, and its ability to facilitate real-time access and collaboration.
Best Staff Collaboration Tools for hotels in North America 92% recommended by 320 hotels in North America
#1 of 13
Na hotels say that Actabl's Staff Collaboration Tool ranks highly based on verified HotelTechReport reviews. Na establishments appreciate its ease of use, streamlined inter-department communication, and the ability to efficiently manage guest requests. These features enhance operational efficiency and staff coordination.
Best Staff Collaboration Tools for hotels in Middle East 93% recommended by 9 hotels in Middle East
#2 of 3
Me hotels say that Actabl's Staff Collaboration Tools rank highly due to verified HotelTechReport reviews highlighting its effective task tracking and easy-to-use interface. Enhanced team communication and efficient work order management are particularly valued by Me hotels.
Best Staff Collaboration Tools for hotels in Africa 91% recommended by 7 hotels in Africa
#2 of 2
Africa hotels say that Actabl's Staff Collaboration Tools rank highly due to improved communication, ease of use, and effective record-keeping, according to verified HotelTechReport reviews. These strengths enhance operational efficiency, pivotal for Africa hotels' performance and guest satisfaction.
By country
Best Staff Collaboration Tools for hotels in Canada 81% recommended by 9 hotels in Canada
#1 of 2
Ca hotels say that Actabl's Staff Collaboration Tools efficiently enhance inter-departmental communication, streamline maintenance requests, and support informed decision-making, according to verified HotelTechReport reviews. Its user-friendly interface and improved operational coordination are particularly valued by Ca establishments.
Best Staff Collaboration Tools for hotels in Mexico 95% recommended by 32 hotels in Mexico
#1 of 2
Mx hotels say that Actabl's Staff Collaboration Tool ranks highly due to its real-time task tracking and user-friendly interface, fostering interdepartmental communication. Verified HotelTechReport reviews highlight enhanced guest service management and seamless operational efficiency as key strengths in Mx hotels.
Best Staff Collaboration Tools for hotels in Sweden 97% recommended by 15 hotels in Sweden
#1 of 1
Se hotels say that Actabl's Staff Collaboration Tool ranks highly due to its ease of use and effective communication features, as highlighted in verified HotelTechReport reviews. Important strengths for Se hotels include task management efficiency, quick response times, and seamless colleague interaction.
Best Staff Collaboration Tools for hotels in United States 92% recommended by 279 hotels in United States
#1 of 12
Us hotels say that Actabl's Staff Collaboration Tools, from verified HotelTechReport reviews, excel in enhancing interdepartmental communication and streamlining guest interactions. Many cite ease of use and efficient task management as key benefits enhancing operational efficiency across Us properties.
Best Staff Collaboration Tools for hotels in South Africa 92% recommended by 6 hotels in South Africa
#1 of 1
Za hotels say that Actabl's Staff Collaboration Tools facilitate enhanced communication and efficient task management, according to verified HotelTechReport reviews. Key strengths cited include improved departmental alignment, easy recordkeeping, and accurate request tracking, essential for optimal operations in Za establishments.

Create Free Account

Join 1.5M+ hoteliers making data-driven decisions

OR
Already have an account? Log in

By proceeding you agree to our Terms of Service and Privacy Policy

What is Actabl?

Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
ALICE Service Delivery by Actabl is a comprehensive service optimization platform designed specifically for the hospitality industry. It enhances operational efficiency by streamlining communication and coordination between various hotel departments. This platform facilitates the handling of guest requests and internal tasks through a unified system that tracks and manages these activities in real time. ALICE integrates seamlessly with existing property management systems, allowing for faster response times and reducing chances of miscommunication. By automating scheduling and workflows, it minimizes manual work, thus increasing productivity and precision. This not only improves staff efficiency but also leads to higher guest satisfaction by ensuring that all requests are consistently met on time. Overall, ALICE Service Delivery helps hotels boost revenue and operational transparency, making it an invaluable tool for elevating guest experiences.

View website

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Actabl products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Actabl

FAQs

Capabilities

Streamline your service delivery system

Operate Efficiently

Aim to Satisfy

Focus on What Matters

Make Data-Driven Decisions

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Available Add-ons & Modules

Asset Management

Hotel Maintenance Software
Track and monitor your assets from a single dashboard, enabling you to make more sound financial decisions and ensure optimal performance.

PREMIUM ADD-ON

Housekeeping

Housekeeping Software
Enable your housekeeping department with better communication. Send and receive requests from anywhere while getting a bird's eye view of each room's status.

PREMIUM ADD-ON

Actabl Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ALICE Service Delivery by Actabl is the #1 most trending product in the Staff Collaboration Tools category (out of 61) and the #40 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Actabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
97 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Actabl Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Actabl Average Actabl

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

6

Success Stories

0

References

10

Featured Customers

More Products by Actabl

https://ucarecdn.com/e7b3fca4-961d-4e77-abe6-2720a8e66170/
https://assets.hoteltechreport.com/images/3a5eb57a-6567-408b-af88-1762664dd33c-d679d8ea2d
https://assets.hoteltechreport.com/images/aecba788-7165-457c-83ee-708f6d1866b7
https://assets.hoteltechreport.com/images/bb7d0a69-99f2-4449-aa7f-af37fbaef5ff
https://assets.hoteltechreport.com/images/23459a6a-d51a-424f-b129-8b0e0db5bcfd
https://assets.hoteltechreport.com/images/72d997f6-744a-4587-b8a5-1cfc5c918115
https://assets.hoteltechreport.com/images/acd5d974-7fcd-4def-a4a7-5b077a318428-5cfb7bc7f0
https://assets.hoteltechreport.com/images/192ff8f3-1aec-43e3-81f0-41b8d69c8c67-96f74a926a

Actabl Reviews

Hotelier Rating

Excellent
330
Very Good
39
Average
21
Poor
12
Terrible
4

Property Size

  • X-Small (8)
  • Small (18)
  • Mid-Sized (59)
  • Large (251)
  • X-Large (62)

Country

  • United States
    United States
    (291)
  • Mexico
    Mexico
    (33)
  • Sweden
    Sweden
    (15)
  • Canada
    Canada
    (10)
  • South Africa
    South Africa
    (6)
  • United Kingdom
    United Kingdom
    (4)
  • Norway
    Norway
    (4)
  • Turkey
    Turkey
    (4)
  • Cyprus
    Cyprus
    (3)
  • Brazil
    Brazil
    (3)
  • Malaysia
    Malaysia
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Belgium
    Belgium
    (1)
  • French Polynesia
    French Polynesia
    (1)
  • Indonesia
    Indonesia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Ireland
    Ireland
    (1)
  • Philippines
    Philippines
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Austria
    Austria
    (1)
  • Thailand
    Thailand
    (1)
  • Denmark
    Denmark
    (1)
  • Morocco
    Morocco
    (1)
  • Japan
    Japan
    (1)
  • Italy
    Italy
    (1)
  • India
    India
    (1)
  • Qatar
    Qatar
    (1)
  • Bahrain
    Bahrain
    (1)

Region

  • North America
    North America
    (334)
  • Europe
    Europe
    (33)
  • Asia Pacific
    Asia Pacific
    (8)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (9)
  • South America
    South America
    (3)
  • Africa
    Africa
    (7)
10

Super satisfied

Junior Administrative Assistant from 200 to 499 room Luxury Hotel in Rio de Janeiro (Brazil)

Verified
1 months ago
Recording and tracking all operational processes makes it even easier to find information. The best part is that everything can be documented for better information control.
Country Brazil
Junior Administrative Assistant
Large Hotel
10

Chief Engineer Courtyard By Marriott

Chief Engineer from 200 to 499 room Branded Hotel in Tysons Corner (United States)

Verified
2 months ago
- Ability to schedule repeated Preventive maintenance on various equipments including rooms. - Preventive maintenance programs have a generalized check list and you just need to adjust it to your own reality.
Country United States
Chief Engineer
Large Hotel
10

Seamless Software

Concierge from 75-99 room Resort in Cancun (Mexico)

Verified
2 months ago
I like how seamless Alice makes communications between me and my colleagues. It's easy to use and getting help is extremely easy to do.
Country Mexico
Concierge
Mid-Sized Hotel
8

Simple and user friendly interface

Front Office manager - Night from 500+ room Branded Hotel in Toronto (Canada)

Verified
2 months ago
Straight forward when inputting a new ticket. View on the main screen is clear and simple. First hand ease of use.
Country Canada
Front Office manager - Night
X-Large Hotel
10

Hotel and Team management.

Assistant General Manager from 75-99 room Bed & Breakfast & Inn in Johnson City (United States)

Verified
2 months ago
I enjoy the ability to monitor staffing, schedule, and the ability to streamline efficiency standards. The ease of reporting has provided me with sufficient information to greatly leverage and benefit my team.
Country United States
Assistant General Manager
Mid-Sized Hotel
8

Very Helpful Resource for Management

Director of Security from 200 to 499 room Branded Hotel in Nashville (United States)

Verified
2 months ago
Hotel Effectiveness is a great tool that I primarily use for scheduling. This allows initial scheduling, and the settings can be saved which significantly speeds up the process. Employees can request shift switches or modifications and it provides notice to management for approval. This helps save time.
Country United States
Director of Security
Large Hotel
9

Very open to new ideas, great community and training opportunities

Director of Security from 200 to 499 room Luxury Hotel in Denver (United States)

Verified
2 months ago
Ease of use, more so with the new mobile application. Very easy to navigate as an administrator and assist employees who get logged out or to reset passwords. Information is relayed through messaging and acts as another form of communication to limit two-way radio communication to the departments that need this option more than others.
Country United States
Director of Security
Large Hotel
1

Does not provide one of the most needed features, audio alert on browser

Night Supervisor from 200 to 499 room Boutique in Seattle (United States)

Verified
2 months ago
Integration into PMS is fine, I guess. I like that it loads guests' names based on room numbers. Internal tickets work too.
Country United States
Night Supervisor
Large Hotel
10

Front Desk Agent/Night Auditor

Front Desk Agent from 100 to 199 room Bed & Breakfast & Inn in Homestead (United States)

Verified
2 months ago
I love that Alice keeps everything organized with the shift schedules, and the note taking. We can check off the list of things we need to do on our schedules, and it helps us stay on track during the shift. If anything of note comes up on shift, we can write it in the notes system, and it will let other shifts know what to look out for. Fu...
Country United States
Front Desk Agent
Large Hotel
10

Convenient and Simple

Guest Services from 75-99 room Bed & Breakfast & Inn in Pismo Beach (United States)

Verified
2 months ago
The ALICE APP and website is super simple and easy to use for everyone. All the services are straight forward and not complicated when learning and training how to use it.
Country United States
Guest Services
Mid-Sized Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 41

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Alice's ticketing system excels at centralizing hotel operations, streamlining guest requests, and improving cross-department communication—especially for housekeeping and engineering teams. Its strength lies in clear task routing, SLA tracking, and a mobile-first workflow that keeps staff coordinated and accountable. Many hotels use ALICE alongside Canary, where Canary Messaging integrates directly with their ticketing platform, enabling seamless guest-to-staff communication and automated ticket creation.

Question:

What differentiates this product or service from the competition?

Answer:

ALICE differentiates itself by combining concierge tools, housekeeping, and maintenance into one unified operations platform rather than relying on separate, siloed systems. Its mobile-first design and real-time cross-department visibility make it especially effective at keeping teams coordinated and accountable. Many properties also pair ALICE with Canary Messaging, which integrates directly with their ticketing workflow to connect guest requests seamlessly into ALICE’s operations system.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re considering ALICE, the best advice is to map out exactly which departments will use it and commit to cross-department adoption from day one. ALICE delivers the most value when housekeeping, engineering, and the front desk all participate consistently—otherwise you only get a fraction of the operational visibility it’s designed to provide.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 9 recommend
Recommended by
RecommendationAvatar
Bryan Michalis Marketing @ Canary Technologies
RecommendationAvatar
Sebastien Leitner Vice President @ Cloudbeds
RecommendationAvatar
Christine Paulson Strategic Alliance Manager @ Avalara
RecommendationAvatar
Johnny Morin VP of Partnerships @ Visual Matrix
RecommendationAvatar
Steve Danelian Assistant GM @ NexGenGuest
RecommendationAvatar
Bryan Michalis Marketing @ Canary Technologies
RecommendationAvatar
Sebastien Leitner Vice President @ Cloudbeds
RecommendationAvatar
Christine Paulson Strategic Alliance Manager @ Avalara
RecommendationAvatar
Johnny Morin VP of Partnerships @ Visual Matrix
RecommendationAvatar
Steve Danelian Assistant GM @ NexGenGuest
RecommendationAvatar
Steven Phelps Marketing Director @ Acumen Information Systems
RecommendationAvatar
Kevin Shockley Director of Business Development @ Acumen Information Systems
RecommendationAvatar
Jennifer Bumgardner Customer Success Manager @ INTELITY
RecommendationAvatar
Kees Zorge Founder / CEO @ Omniboost BV
RecommendationAvatar
Fabricio Titiro Principal Product Manager - Partnerships @ Oracle Hospitality
RecommendationAvatar
David Berger CEO @ Volara
RecommendationAvatar
Pernilla Brodd CMO @ Zaplox
Are you a consultant or vendor that recommends Actabl? Leave a recommendation

News

logo

Actabl

2 days ago

Actabl Launches Forward-Deployed Engineering for the Hotel Industry

post image
logo

Actabl

1 week ago

How Agnelo Fernandes is Making Cote Hospitality Epic

post image
logo

Actabl

2 weeks ago

HotelData.com Q1 2026 Hotel Profitability Report Signals Strong Start to Year for U.S. Hotels, But Forecasts Grow More Cautious for the Remainder of 2026

post image
logo

Actabl

3 weeks ago

Actabl Earns U.S. Patent for Hotel Data Normalization

post image
logo

Actabl

1 month ago

How Onvo Hospitality Took Control of Labor and Costs with Daily Visibility

post image
logo

Actabl

1 month ago

Actabl Launches AI Asset Setup to Eliminate Manual Data Entry for Hotel Maintenance and Capital Planning

post image
logo

Actabl

2 months ago

How Aperture Hotels Protected Returns in a Tight Market

post image
logo

Actabl

2 months ago

Actabl Launches Integration Connecting ProfitSword Budgets with Hotel Effectiveness to Streamline Hotel Portfolio Labor Planning

post image
logo

Actabl

2 months ago

New HotelData.com Report Finds Hotel Labor Costs Rising Faster Than Productivity Gains

post image
logo

Actabl

3 months ago

Actabl Introduces Digital Itineraries to Deliver More Seamless, Sustainable Guest Experiences

post image
logo

Actabl

5 months ago

New 2025 Hotel Labor Costs & Trends Report Finds Operators Improve Labor Efficiency Amid Rising Wages and Softer Revenue

post image
logo

Actabl

6 months ago

Latest Hotel Industry Performance Data Reveals Shift to Profit-Focused Strategies Amid Revenue Softness

post image
logo

Actabl

8 months ago

Actabl Appoints Joseph Benjamin as Chief Technology Officer

post image
logo

Actabl

9 months ago

How Raymond Management Company Reduced Overtime and Strengthened Team Balance with Hotel Effectiveness

post image
logo

Actabl

9 months ago

Sage Hospitality Group Elevates F&B Performance with Hotel Effectiveness by Actabl

post image
logo

Actabl

10 months ago

Actabl Launches HotelData.com

post image
logo

Actabl

1 year ago

Actabl Launches ProfitOwner: Real-Time Business Intelligence for Hotel Ownership Groups

post image
logo

Actabl

1 year ago

Actabl and Craftable Partner to Bridge the Gap Between Hotel Operations and Financial Management with New Integration

post image
logo

Actabl

1 year ago

Actabl Earns Top Honors in Six Categories at HotelTechAwards, Including Best Concierge Software for Eighth Year

post image
logo

Actabl

2 years ago

Actabl Adds 14 Women to Key Leadership Roles in 2024, Driving Innovation in Hotel Tech

post image
logo

Actabl

2 years ago

Actabl Announces A Partnership With Avalara, Inc., A Leading Provider Of Cloud-Based Tax Compliance Automation For Businesses Of All Sizes

post image
logo

Actabl

2 years ago

Actabl Gears Up for a Resounding Presence at The Lodging Conference

post image
logo

Actabl

2 years ago

Introducing Actabl Authenticator and Unified UI

post image
logo

Actabl

2 years ago

Actabl Unveils Two-Way Integration Between Alice and Transcendent, Enhancing Hotel Operations and Guest Experience

post image
logo

Actabl

2 years ago

Better Together: Actabl Celebrates One Year of Innovation and Growth

post image
logo

Actabl

3 years ago

Hotel Effectiveness by Actabl Launches ShiftSwap Feature to Streamline Employee Schedule Management

post image
logo

Actabl

3 years ago

ALICE By Actabl Completes Two-Way Integration With Mews Property Management System

post image
logo

Actabl

3 years ago

Actabl Announces The Two-Way Integration Of ProfitSword And Hotel Effectiveness

post image
logo

Actabl

3 years ago

Driving Profit for Leading Hotels, Actabl Sees Record Growth Six-Months Post Launch

post image
logo

Actabl

3 years ago

ALICE by Actabl Completes Two-way Integration with Maestro Property Management System

post image
logo

Actabl

3 years ago

Leading Hotels of the World Selects ALICE by Actabl as an Exclusive Provider of Guest Services, Housekeeping and Service Delivery Solutions

post image
logo

Actabl

3 years ago

Sonesta International Hotels Partners With Actabl for All-in-One Hotel Operations Management and Enhanced Guest Services Platform

post image
logo

Actabl

3 years ago

Actabl Debuts as Industry’s First Integrated Hotel Operations, Business Intelligence and Labor Management Platform

post image
logo

Actabl

3 years ago

ProfitSword to Release Major Enhancements to Award-Winning Business Intelligence Technology Platform at HITEC Orlando 2022

post image
logo

Actabl

3 years ago

ALICE to Showcase Latest Advances in Hotel Staff Productivity and Guest Service With Unveiling of New Housekeeping Solution Features at HITEC Orlando

post image
logo

Actabl

4 years ago

Hotel Labor Cost Index and Housekeeping Analysis Report

post image
logo

Actabl

4 years ago

Hotel Effectiveness Releases the Industry's First Hotel Labor Cost Index and Housekeeping Analysis Report

post image
logo

Actabl

4 years ago

Castlerock Asset Management Achieves Enhanced Performance Forecasting Capabilities With ProfitSword Business Intelligence Technology

post image
logo

Actabl

4 years ago

OTH Hotels Resorts Partners With ProfitSword for Robust Business Intelligence and Performance Forecasting Capabilities

post image
logo

Actabl

4 years ago

Hotel Effectiveness® Launches Into 2022 Announcing New Customers and More Awards

post image
logo

Actabl

4 years ago

ALICE Kicks Off 2022 with Seven HotelTechAwards including #1 Best Housekeeping & #1 Best Concierge Technology Solution

post image
logo

Actabl

4 years ago

Identifying the Top Cybersecurity Risks to Your Business in 2022

post image
logo

Actabl

4 years ago

ProfitSword Announces New Solutions Bundle for the Hospitality Industry

post image
logo

Actabl

4 years ago

ALICE Launches New Front of House Solution to Help Hoteliers Address Staffing Shortages

post image
logo

Actabl

4 years ago

ProfitSword and Tripleseat Partner to Provide Hotels With Seamless Data Intelligence Over Catering and Group Sales

post image
logo

Actabl

4 years ago

Labor Perfection Toolkit: 4-Step Labor Success Plan

post image
logo

Actabl

4 years ago

Hotel EffectivenessⓇ Launches 2022 Labor Perfection Toolkit

post image
logo

Actabl

4 years ago

ProfitSword Takes Hotel Financial Performance Visibility Global With Instant and Fully Automated Currency Conversion

post image
logo

Actabl

4 years ago

ProfitSword Inspires Hotelier Success With Empowering Insights into Business Intelligence Technology Trends During HITEC Dallas 2021

post image
logo

Actabl

4 years ago

ProfitSword Establishes New Headquarters Following Rapid Market Growth and Increased Demand for Business Intelligence Solutions

post image
logo

Actabl

4 years ago

ALICE to Sponsor HITEC 2021 Conference in Dallas

post image
logo

Actabl

4 years ago

ALICE Joins Alpine Investors' ASG Family

post image
logo

Actabl

4 years ago

ProfitSword Reaffirms Commitment To Business Intelligence Innovation With Appointment Of Jason Wallace As Vice President Of Engineering

post image
logo

Actabl

5 years ago

ProfitSword Partners With foreUP to Provide Golf Course Operators With Latest in Business Intelligence Analytics

post image
logo

Actabl

5 years ago

Hotel Operations Unleashed: 99 Tips, Tricks, Hacks, and Solutions

post image
logo

Actabl

5 years ago

Charlestowne Hotels Implements ProfitSword and Event Temple Integration to gain Real-Time Insight into Business and Group Sales Performance

post image
logo

Actabl

5 years ago

The Hotel Technology Buyer's Guide

post image

Actabl Integrations

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
Canary Technologies
Canary Technologies

96% recommended by 2571 hotels

Guest Messaging Software
Cloudbeds
Cloudbeds

91% recommended by 1851 hotels

Property Management Systems
Lighthouse
Lighthouse

95% recommended by 1456 hotels


Mews
Mews

93% recommended by 777 hotels

Property Management Systems
Oracle Hospitality
Oracle Hospitality

92% recommended by 615 hotels

Property Management Systems
M3
M3

89% recommended by 610 hotels

Hotel Accounting Software
+2 more
Duve
Duve

94% recommended by 599 hotels

Hotel Guest Apps
IDeaS
IDeaS

92% recommended by 594 hotels

Revenue Management Systems
RoomRaccoon
RoomRaccoon

96% recommended by 572 hotels

Hotel Management Software
Duetto
Duetto

94% recommended by 569 hotels

Business Intelligence

Support

Verified Support

Actabl has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

Request a Quote

Response Time

Less than a day

Recommended

92%

Request a quote

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

Learn more

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo
Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .


English (EN)
Terms of Use · Privacy Policy · Newsletter · About
Copyright © HotelTechReport 2026

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Ghostel icon
Trusted by
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Let´s lookup your hotel information