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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
ALICE Guest Services by Actabl
4.5 (733 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Jose, Bryan, Sebastien + 52 more experts recommend Actabl
Read Recommendations
ALICE Guest Services by Actabl
Ranked 1 (out of 41) in Concierge Software
2026 Winner
Hotel Software
Hoteliers voted Actabl as the #1 Concierge Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldMore Satisfaction, Less Glitches
92% recommended by 1789 hotels
Rosewood, Montage, Posadas & 1786 others
Bell - AI powered product analyst
I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
ALICE Concierge software stands out in the hotel industry by considerably enhancing guest services through efficient request management, reservation bookings, and communication with guests via SMS, email, and in-app messaging. Designed to elevate the guest experience while streamlining operational workflows, ALICE improves staff productivity by facilitating seamless integration with other hotel systems and vendors. However, some reviews note room for improvement in mobile app functionality and reporting customization.
Rosewood, Montage, Posadas & 1786 others
Read their reviewsWhat Types of Hotels Actabl is Popular For
Size
48 | X-Small (1-9 room)
113 | Small (10-49 room)
337 | Mid-Sized (50-99 room)
1514 | Large (100-499 room)
392 | X-Large (500+ room)
Country
1950 | United States
97 | Mexico
61 | Canada
27 | United Kingdom
26 | United Arab Emirates
19 | Sweden
17 | India
15 | Norway
11 | South Africa
10 | Turkey
10 | Spain
9 | Saudi Arabia
7 | Japan
7 | Italy
6 | Ireland
6 | Indonesia
5 | Thailand
5 | Singapore
5 | Bahamas
5 | Cyprus
4 | Malaysia
4 | Vietnam
4 | China
4 | Australia
3 | Cayman Islands
3 | Netherlands
3 | Morocco
3 | Colombia
3 | Hungary
3 | Brazil
3 | Austria
3 | Egypt
2 | Jordan
2 | Sri Lanka
2 | Poland
2 | Kazakhstan
2 | Turks and Caicos Islands
2 | Czech Republic
2 | Peru
2 | Qatar
2 | Oman
2 | Ethiopia
2 | Portugal
2 | Belgium
2 | Puerto Rico
2 | Pakistan
2 | Bahrain
1 | Finland
1 | Philippines
1 | French Polynesia
1 | France
1 | Hong Kong
1 | Belize
1 | Rwanda
1 | Switzerland
1 | Greece
1 | Denmark
1 | Azerbaijan
1 | Guatemala
1 | Laos
1 | Maldives
1 | Albania
1 | Montenegro
1 | Panama
1 | Kenya
1 | Germany
1 | Bangladesh
1 | Kuwait
1 | Fiji
1 | Cambodia
Type
1315 | Branded Hotels
1103 | Luxury Hotels
999 | Boutique Hotels
945 | Resorts
844 | Bed & Breakfast & Inns
801 | Airport/Conference Hotels
631 | City Center Hotels
488 | Limited Service & Budget Hotels
230 | Extended Stay & Serviced Apartments
106 | Casinos
102 | Hostels
82 | Vacation Rentals & Villas
63 | Motels
61 | RV Parks & Campgrounds
Region
2108 | North America
114 | Europe
65 | Asia Pacific
57 | Middle East
18 | Africa
13 | Central America
10 | South America
6 | Oceania
Category
733 | Concierge Software
600 | Scheduling & Workforce Management
517 | Business Intelligence
516 | Housekeeping Software
446 | Hotel Maintenance Software
406 | Staff Collaboration Tools
155 | Employee Engagement Software
94 | Hotel Accounting Software
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What is Actabl?
Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
ALICE Guest Services by Actabl is a comprehensive guest engagement platform designed to streamline and enhance hotel operations. This software centralizes the management of guest requests, reservations, and inter-departmental communication, enriching the guest experience and boosting hotel productivity. Its robust features allow for detailed customization of guest itineraries and efficient handling of requests via SMS. Additionally, it offers comprehensive tracking of work orders and activities, ensuring seamless collaboration across departments. Key functionalities include vendor integration, lost and found tracking, and preventive maintenance, all aimed at operational efficiency. Though improvements in system responsiveness and mobile app usability are suggested, ALICE Guest Services remains a valuable tool for hotels aiming to provide fast, personalized service.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Actabl products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Actabl Reviews Analyzed: 73
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Actabl Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Actabl
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Actabl's Provided Description:
"Equip your front desk agents and concierge to not only meet, but exceed guest expectations at scale. Track and respond to requests and complaints in seconds to achieve the ultimate guest satisfaction with fast, personalized service."
FAQs
Capabilities
Get more satisfaction with fewer glitches
Get more satisfaction with fewer glitches
Equip your front desk agents and concierge to exceed guest expectations at scale. Achieve guest satisfaction with fast, personalized guest service.
Provide Personalized Service
Provide Personalized Service
Create perfectly branded letter confirmations to print, email or send directly from ALICE to your guests.
Escalate Complaints
Escalate Complaints
Make sure complaints get to upper management immediately to ensure nothing is left unresolved and your guests are satisfied.
Have Information at Your Fingertips
Have Information at Your Fingertips
Keep track of trusted partners, restaurants, and attractions in the local vendor database(Powered by Google Places).
Get to Know Your Guests
Get to Know Your Guests
Build a knowledge base of your valued guests so you can consistently go the extra mile.
Make Reservations
Make Reservations
Connect with OpenTable directly from ALICE so you can easily make reservations for guests.
Features
Branding & Customization
4/5 features
Logistics & Fulfillment
4/5 features
Vendor Management
4/5 features
Guest Communication
4/5 features
Available Add-ons & Modules
Guest Messaging
Guest Messaging Software
Send direct, automated, or hotel-wide broadcast messages to guests, giving you multiple options for real-time, contactless communication.
Service Delivery
Staff Collaboration Tools
Help staff work together as one cohesive team instead of in siloed departments. Ensure all service requests are met consistently and on time, without radios, paper, pens, or physical contact.
Actabl Reviews Summary
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.4/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, ALICE Guest Services by Actabl is the #1 most trending product in the Concierge Software category (out of 41) and the #9 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreActabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Actabl as the #1 Concierge Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Actabl Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Get an Instant Price Estimate
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Actabl Case Studies
How Onvo Hospitality Took Control of Labor and Costs with Daily Visibility
How Aperture Hotels Protected Returns in a Tight Market
How Raymond Management Company Reduced Overtime and Strengthened Team Balance with Hotel Effectiveness
Sage Hospitality Group Elevates F&B Performance with Hotel Effectiveness by Actabl
Elevating the World's Leading Luxury Hotel Experience
Marrakech (Morocco)
References
Actabl doesn’t have any references available
Featured Customers
More Products by Actabl
Hotelier Rating
Looking for specific info?
10
Alice software helps me better visualize and optimize my performance in my role as Head Concierge.
Head Concierge from 200 to 499 room Bed & Breakfast & Inn in Madrid (Spain)
Verified
22 days ago
Alice software helps me visualize and optimize my work as Head Concierge. All the information is displayed very clearly. This allows me to work more efficiently and make better decisions
Spain
Spain
Head Concierge
Large Hotel
10
Great tool needs more customer support
Concierge from 500+ room Bed & Breakfast & Inn in Banff (Canada)
Verified
27 days ago
Love using it for making guest itineraries, follow up on requests, use it for creating reminders as well for different tasks.
Canada
Canada
Concierge
X-Large Hotel
10
Alice is a great software to use! User-Friendly
Concierge from 500+ room Luxury Hotel in Lake Louise (Canada)
Verified
29 days ago
I love the details of software development! It allows more of clarification and quick to use with no glitches. Recommended for any enhanced monitoring system for actions required to be taken by the company.
Canada
Canada
Concierge
X-Large Hotel
10
Concierge Specialist
Concierge Specialist from 50-74 room Bed & Breakfast & Inn in Seacrest Beach (United States)
Verified
1 months ago
This application is a wonderful tool for our concierge team where we are able to communicate with guests, make reservations, and record events. It makes our job easier and we are ecstatic to be working with Actabl!
United States
United States
Concierge Specialist
Mid-Sized Hotel
10
Alice has made all aspects easier for all departments
Enigneering Tech. from 200 to 499 room Luxury Hotel in Albuquerque (United States)
Verified
1 months ago
Ease! All Department use it and the guest experience better with Alice! all departs can set tickets for other when a problem is seen.
United States
United States
Enigneering Tech.
Large Hotel
9
Actabl Review
Concierge from 500+ room Luxury Hotel in Los Angeles (United States)
Verified
1 months ago
It makes it easy to submit requests for guests and communicate with other departments on their behalf. The system is user-friendly and visually appealing, which makes it simple to navigate. I also appreciate the ability to expedite requests when something urgent comes up.
United States
United States
Concierge
X-Large Hotel
10
Seamless Software
Concierge from 75-99 room Resort in Cancun (Mexico)
Verified
1 months ago
I like how seamless Alice makes communications between me and my colleagues. It's easy to use and getting help is extremely easy to do.
Mexico
Mexico
Concierge
Mid-Sized Hotel
10
It is a must to have Concierge Software in a luxury hotel.
Cluster Director of IT from 75-99 room Bed & Breakfast & Inn in Otemachi (Japan)
Verified
1 months ago
Concierge Software provides all the details for our concierge team while ensuring nothing is missing in addition to extra alert.
Japan
Japan
Cluster Director of IT
Mid-Sized Hotel
10
Very handy tool
Concierge from 200 to 499 room Boutique in Atalaya Isdabe (Spain)
Verified
1 months ago
Alice is the tool we use most frequently at the Concierge desk. It is a very effective system that helps us work with guests in many aspects, such as managing reservations, checking and confirming bookings, and handling guest requests. Overall, it is a great support for our daily operations.
Spain
Spain
Concierge
Large Hotel
10
A great ally building the guest's experience
Assistant front office manager from 100 to 199 room Boutique in San Jose del Cabo (Mexico)
Verified
1 months ago
The platform is very intuitive and is a great tool to keep track of many aspects of the daily operation, plus the fact that we can keep track of all the intel we could gather is very handy
Mexico
Mexico
Assistant front office manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Alice's ticketing system excels at centralizing hotel operations, streamlining guest requests, and improving cross-department communication—especially for housekeeping and engineering teams. Its strength lies in clear task routing, SLA tracking, and a mobile-first workflow that keeps staff coordinated and accountable. Many hotels use ALICE alongside Canary, where Canary Messaging integrates directly with their ticketing platform, enabling seamless guest-to-staff communication and automated ticket creation.
Showing all answers to: "What does this product or service do well?"
Alice's ticketing system excels at centralizing hotel operations, streamlining guest requests, and improving cross-department communication—especially for housekeeping and engineering teams. Its strength lies in clear task routing, SLA tracking, and a mobile-first workflow that keeps staff coordinated and accountable. Many hotels use ALICE alongside Canary, where Canary Messaging integrates directly with their ticketing platform, enabling seamless guest-to-staff communication and automated ticket creation.
Actabl’s strength lies in its integrated nature. By connecting business intelligence, labor management, and on-property operations into a unified suite, Actabl not only provides hotels with superior data visibility but also empowers their teams to act proactively to drive profitability and enhance service delivery. Their commitment to extensive integrations, including strategic alliances like ours with Cloudbeds, further solidifies their position as a critical, forward-thinking solution in the hotel technology ecosystem. Actabl truly helps hoteliers achieve operational excellence.
Actabl excels at delivering a comprehensive, data-driven operations platform tailored specifically for the hospitality industry. Their greatest strength is the seamless integration of four powerful solutions into one ecosystem that unifies labor management, business intelligence, daily operations, and asset maintenance. This connected approach provides hotel teams with unprecedented visibility across departments, transforming scattered data into clear, actionable insights.
In particular, ProfitSword excels at delivering powerful business intelligence, forecasting, and performance reporting specifically tailored for the hospitality industry. Its greatest strength lies in transforming complex hotel data into clear, accurate, real-time insights that guide strategic decision-making.
Our experience has been primarily with the ALICE tool we integrate with. The APIs were easy to use and well-documented. We find the ALICE tool to be easy to use and understand. Training for it is quick because it makes sense.
Great API that makes it simple for us to seamlessly submit Guest Requests directly into the Concierge system from the Hotel App, ensuring smooth communication, faster handling, and an overall better guest experience.
Question:
What differentiates this product or service from the competition?
Answer:
ALICE differentiates itself by combining concierge tools, housekeeping, and maintenance into one unified operations platform rather than relying on separate, siloed systems. Its mobile-first design and real-time cross-department visibility make it especially effective at keeping teams coordinated and accountable. Many properties also pair ALICE with Canary Messaging, which integrates directly with their ticketing workflow to connect guest requests seamlessly into ALICE’s operations system.
Showing all answers to: "What differentiates this product or service from the competition?"
ALICE differentiates itself by combining concierge tools, housekeeping, and maintenance into one unified operations platform rather than relying on separate, siloed systems. Its mobile-first design and real-time cross-department visibility make it especially effective at keeping teams coordinated and accountable. Many properties also pair ALICE with Canary Messaging, which integrates directly with their ticketing workflow to connect guest requests seamlessly into ALICE’s operations system.
Actabl's key differentiator is its unified suite of four best-in-class solutions (ProfitSword BI, Hotel Effectiveness Labor, Alice Operations, and Transcendent Asset Management). No other competitor offers this seamless integration of financial forecasting, demand-driven labor optimization, and on-property task management in one hospitality-specific platform. This single source of truth connects profitability metrics to daily operations, enabling hoteliers to instantly translate data insights into actionable results and maximized profit margins
Actabl differentiates itself by delivering a holistic, deeply integrated, hotel-specific operations ecosystem that moves beyond traditional point solutions and enables hotels to run smarter, leaner, and more profitably.
The ALICE user interface is much more intuitive and easier to use than its competitors. Again, the APIs and integration process were much more straightforward than the competitors. Just having an API for integration gives them a leg up against the competition!
It delivers seamless Guest Request integration from the Hotel App directly into the Concierge system, offering faster handling, fewer errors, and a smoother guest journey than competing solutions. Smooth.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you’re considering ALICE, the best advice is to map out exactly which departments will use it and commit to cross-department adoption from day one. ALICE delivers the most value when housekeeping, engineering, and the front desk all participate consistently—otherwise you only get a fraction of the operational visibility it’s designed to provide.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you’re considering ALICE, the best advice is to map out exactly which departments will use it and commit to cross-department adoption from day one. ALICE delivers the most value when housekeeping, engineering, and the front desk all participate consistently—otherwise you only get a fraction of the operational visibility it’s designed to provide.
Identify Actable Champion inside your organization to project manage the deployment of the solution: A dedicated team minimizes implementation delays and accelerates user adoption. This is how you quickly translate the investment into the desired outcome: data-driven decision-making and optimized profitability.
Focusing on the people who will drive adoption ensures you fully realize the benefits of Actabl's ability to eliminate data silos and connect financial goals directly to daily operational tasks
Actabl is most effective when deployed with intention and cross-department alignment. The more clearly you define your operational goals up front, the more value you will unlock from the platform. It is a great tool that will provide an ROI many times over.
Better monitoring and communication around downtime and faster response time for the support would make our experience more streamlined. Many times when we see issues with responses, we don't get a response from support until the issue has been resolved. This makes it difficult to communicate appropriately with our clients who are using both systems.
Fits well into an ecosystem of other products which is an requirement today. Products have to talk to each other, and not be standalone monolith products. Only then will the product give end value to the guest and cost reduction/savings for the hotel.
Recommended by
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Are you a consultant or vendor that recommends Actabl?
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News
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Support
Verified Support
Actabl has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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