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ALICE (Concierge)

ALICE (Concierge)

Ranked 1st in Concierge Software

Headquartered in New York (United States)

95 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
95 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Concierge Software Buyer's Guide
Free download

Overview

95% recommend
Customer Service
4.8
Ease of Use
4.7
ROI
4.6
Implementation
4.4

Company info

Founded in 2013
Employees 100
Headquarter New York (United States)

Markets served

  • North America
  • Europe
  • South America
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Chief Concierge from Branded

Any interactive and live product is only as good as it's support team. Since our Concierge Team is entering information that will directly impact the execution of guest service, we are often in need of customization and refinement. Alice's team is absolutely passionate about the delivery of service and this helps the Concierge Team in THEIR delivery of service. It also helps that Alice has an intimate understanding and appreciation for the work of our Concierges. Perfect combination of dedicated professionals who are always willing to think beyond conformity!

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Chef Concierge from City Center Hotel

The ease of use ALICE has developed is incredible. I've been in the industry for 25 years and it is definitely one of the easiest, most user-friendly products I've used.

Assistant General Manager from Boutique hotel in New York (United States)

ALICE is extremely easy to use at all levels of tech proficiency. It has dramatically reduced paperwork and time lost in radio or phone communication while providing accurate tasks and needs from inside and outside clients alike. Its vast capacity for reporting at every level also provides the perfect training tools, not to mention proper monitoring of effectiveness of our associates and the perfect "paper trail" for all transactions. If your team is capable of sending a text on their smartphones - they can certainly use ALICE!

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Concierge from Boutique hotel in New York (United States)

We would like to have live video chat for our guest but I'm sure its on the way, that would really help us improve our service. Feature Request: Pre-loaded restaurants in the local with ratings would be excellent and improve our service to guests.

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Shipping & Retail Coordinator from Branded in Englewood (United States)

It's rather slow to load. It takes about 10 seconds to load every time I select an option, a tab or any item. Feature Request: - Just increase the speed of the loading

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Concierge from Boutique hotel

Support to our leaders to the importance to move to the upgraded Alice version of GoConcierge!

Screenshots & video

94%usability

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