65
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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For-Sight by Forth

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Data-driven, automated CRM for hotels with focus on getting you closer to your guest.

  • Based in Edinburgh, Scotland
  • Founded in 2008
  • 28 employees on LinkedIn

Company Description

For-Sight is a Guest Customer Relationship Management software. It allows you to drive direct bookings, enhance your data and maximise your marketing whilst creative a single customer view and creating a better picture of your guests, allowing you to find out what exactly makes them tick.

read more

For-Sight is a Guest Customer Relationship Management software. It allows you to drive direct bookings, enhance your data and maximise your marketing whilst creative a single customer view and creating a better picture of your guests, allowing you to find out what exactly makes them tick.

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For-Sight by Forth Ratings Summary

Recommend to a friend
100%
+17% above category avg.
Number of Employees 28 84% vs. category avg
Years in Business 10 39% vs. category avg
Ranked 4th in
For-Sight by Forth vs. Category Average
+12% 4.8 Ease of Use
+16% 5 ROI
+23% 5 Support
+17% 5 Onboarding

User Reviews

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For-Sight by Forth

Reviewed on03/13/2018

THE REVIEW

"First experience with a CRM of this level - set the bar high!"

"First experience with a CRM of this level - set the bar high!"

Pros

- Easy and straightforward to use with its step by step processing that guide you through email set up (for-email)
- Efficient and clear way of organising address books that can be clearly accessed and edited
- Reliable methods of segmentation and integration through queries meaning campaigns can be targeted and measured effectively

User since: August 2017
Usage: Daily


Cons

- Reporting doesn't feel as in depth as it could be, can be hard to find the areas that we need to measure
- Responsiveness and refreshing of the email platform could be better, autosave would be a perfect addition!
- Email contacts don't integrate into For-Sight

Feature Request:
Integrate contacts from For-Email too so we can reverse the process of carrying them across automatically.


  • Likelihood to Recommend
    5/5
  • Return on Investment (ROI)
    5/5
  • Customer Service
    5/5
  • Ease of Use
    4.5/5
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For-Sight by Forth

Reviewed on13/03/2018

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Reference Customers

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Product Overview

What is the product or service they provide?

For-Sight is a Guest Customer Relationship Management software. It allows you to drive direct bookings, enhance your data and maximise your marketing whilst creative a single customer view and creating a better picture of your guests, allowing you to find out what exactly makes them tick.

read more

For-Sight is a Guest Customer Relationship Management software. It allows you to drive direct bookings, enhance your data and maximise your marketing whilst creative a single customer view and creating a better picture of your guests, allowing you to find out what exactly makes them tick.

less
What makes them unique?

For-Sight sits comfortably between the larger, enterprise level CRM systems which can be complex and over engineered, and those that are too simple and basic to allow for intelligent segmentation and strategy. Integrating with most major Property Management Systems, including our Oracle Gold Partnership, For-Sight also links with the Dotmailer ESP and Google Analytics to ensure your Guest retention process is as cemented, secure and effective as possible.

read more

For-Sight sits comfortably between the larger, enterprise level CRM systems which can be complex and over engineered, and those that are too simple and basic to allow for intelligent segmentation and strategy. Integrating with most major Property Management Systems, including our Oracle Gold Partnership, For-Sight also links with the Dotmailer ESP and Google Analytics to ensure your Guest retention process is as cemented, secure and effective as possible.

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What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
Pricing
Freemium (hotel can trial for free)
One time upfront purchase (flat rate)
One time upfront purchase (per room)
Implementation fee
Monthly subscription (Flat)
Monthly subscription (/room/month)
Monthly service fee
Commission or Revenue Share

Popular Email Marketing & CRM Features

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Implementation

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5

Standardised process to setup the CRM and email functionality. PMS vendor will be notified, pre-built integration installed & tested, historical data loaded and then ongoing feed activated. All done within rules of Data Protection which are documented and sign off by all. Email system available from Day 1 for template building and initial sending, meaning we can replicate your previous service very quickly whilst the CRM loads up.

read more

Standardised process to setup the CRM and email functionality. PMS vendor will be notified, pre-built integration installed & tested, historical data loaded and then ongoing feed activated. All done within rules of Data Protection which are documented and sign off by all. Email system available from Day 1 for template building and initial sending, meaning we can replicate your previous service very quickly whilst the CRM loads up.

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Support

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5
  • Customer success meetings Quarterly
  • Approximate # of hotels per support rep 10-50
  • Updates SaaS model so automatically applied and customers notified
  • 24/7 support Phone, Email

Frequently Asked Question

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