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Cendyn Rate Match
4.6 (23 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Melissa, Kilian, Holly + 18 more experts recommend Cendyn
Read RecommendationsCendyn Rate Match
Unranked in Hotel Rate Parity
Drive direct booking conversions and gain deep analytical insights into OTA parity violations
89% recommended by 275 hotels
Hyatt, Virgin, Onyx Hospitality Group & 272 others
What is Cendyn?
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Rate Match is a robust parity intelligence tool designed to enhance your property's direct bookings by ensuring your rates match or beat those on Online Travel Agencies (OTAs). It automatically shops your hotel's stay dates on OTAs, mimicking your guests’ searches, and reveals any rate discrepancies. This software provides continuous live shopping with real-time notifications, giving you actionable data to swiftly adjust pricing strategies. By gaining control over parity performance, you can boost guest confidence and increase conversion rates. Cendyn Rate Match seamlessly fits into your revenue management operations, providing the insights needed to stay competitive in a dynamic market.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Cendyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Cendyn Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Cendyn Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Cendyn
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Cendyn's Provided Description:
"Cendyn Rate Match® delivers an average 56% increase in conversion rates across various properties. Enhance guest confidence and boost direct bookings by showcasing your rates match or beat the OTAs. With the robust parity intelligence tool, gain control of parity performance and use insights to swiftly adapt pricing strategies in this dynamic and highly competitive market. --- Automatically shop your hotel’s stay dates on the OTAs, mimicking your guests’ searches and locations and revealing parity violations and disparities based on various parameters across your distribution network. Unlike other rate shoppers, Cendyn Rate Match relies on continuous live shopping with real-time notifications and delivers far more actionable data."
FAQs
Capabilities
Actionable OTA parity intelligence
Actionable OTA parity intelligence
Cendyn Rate Match automatically shops your hotel’s stay dates in real time, mimicking your guests’ searches and locations, and revealing OTA parity violations across your distribution network. Unlike other rate shoppers, Cendyn Rate Match relies on continuous live shopping with real-time notifications and delivers far more actionable data.
Price compare
Price compare
Give your guests the confidence to book directly by showing you have the same or better rate than the OTAs. Across thousands of hotels and geographic areas, Price Compare delivers an average 56% increase in conversion rates.
Price match
Price match
When major OTAs undercut your direct price, you can expect to see your conversion rate drop by an average of 36%. Cendyn Rate Match can modify your rates in real time to match or beat OTA price violations and capture those bookings. Price matches fit within configurable guardrails, enabling you to drive higher direct bookings and higher revenue per visitor, matching rates by as little as a dollar.
Features
Other
2/4 features
Available Add-ons & Modules
Personalized messaging and pricing
Rate Shopping
Raise website conversion rates with personalized messages and member-only prices based on information available about the guests in the CRS, CRM, and digital marketing platforms.
Cendyn Reviews Summary
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.5/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Cendyn Rate Match is the #6 most trending product in the Hotel Rate Parity category (out of 11) and the #496 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
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References
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"Cendyn’s website and CMS services were instrumental in redefining Margaritaville Hotel & Resorts’ online visual identity and brand presence. Their teams really understand how to create an optimal web experience for guests while supporting multiple, complex properties."
Elyse Curtis
Vice President of Hospitality Marketing @
The Omni Grove Park Inn
"Revintel is great for us because it consolidates all of the data from different sources into one platform that we can run many different reports off of, that really assist us in making the right decisions."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Cendyn is a great product for us. It really helps us figure out what our occupancy will be and what the demand looks like. We use Cendyn’s Guestrev product for our revenue management system. It’s a great dynamic system that looks at all of the different business demands and gives us a great forecast. From there, we’re really able to optimize and figure out the right pricing points and looking at their recommendations to optimize our business."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Using Guestfolio CRM is simple, but the payoffs on how it improves guest communications and hotel insights have been massive."
Sabrina Donovan
Operations Manager @
Pacific Sands Beach Resort
"Using every element of Guestfolio CRM has enabled us to simplify the whole experience for the guest. It doesn’t just save time for us as a team, it is vital for the guest to improve their overall experience at Nita Lake Lodge."
Joleen Kenney
Operations Manager @
Nita Lake Lodge
"Guestrev had the types of reports we were looking for, including forecasting, on-the-books as well as historical. It's very difficult in the high-end luxury market to convince people to move into that daily rate market so we needed a solution that helps us with that process."
Mary Arcuri
Group Director of Reservations & Revenue @
Ocean House
"We have been using Pegasus Analytics for over a year and find it a great help to understand the key drivers influencing demand and revenue. It has helped our sales team in understanding the booking pattern of key clients, helping us in our 2019 rate and negotiation strategy."
Paul O'Connell
Sales & Marketing Manager @
Clayton Hotel Cork City
"We have used eProposal for so long now, it’s become second nature! It makes everything so much easier for the team. Everything auto-populates so is extremely fast to send out our proposals – the first electronic interaction is fast and seamless which works well for our customers."
Ibrahim Bashir
Assistant Director of Sales @
The Ritz-Carlton, Dubai International Financial Centre
"Partnering with Cendyn was an easy choice. The robust offering of services (eProposal, eMenus, eInsight and digital media) have armed our sales and marketing team with powerful selling tools. eProposal integrates seamlessly with CI/TY, allowing for the creation of highly personalized proposals in minutes, gaining more time to focus on revenue-generation. Plus, Cendyn’s communication suite with real-time alerts ensures no lead is forgotten."
Jason LaCkore
Director of Sales @
JW Marriott Miami Turnberry Resort & Spa
"I love eProposal. I recommend it to hoteliers and event planners responding to RFPs. It’s much easier to get our proposals to the top of the line. When responding to RFPs, speed is everything and eProposal saves us time and gives us the competitive edge."
Katrina Banzon
Complex Director of Sales @
Embassy Suites by Hilton Los Angeles International Airport North
"I’ve seen lots of companies run their marketing in a silo, but by using Cendyn's CRM and digital marketing services together, it allows us to really direct our efforts to what the data is telling us. We can spend our dollars on what is most effective. It takes the guesswork out of a lot of things. It’s so beneficial to have them integrated together."
Josh Herman
Director of PR & Marketing @
Fontainebleau Miami Beach
"With Cendyn, we see direct, bottom line improvement to our CRM efforts and ability to nurture a repeat client base. Cendyn has performed so quickly, especially in times of need. It’s been a great boom for us."
Ray DeJohn
Director of Sales & Marketing @
Hotel Granduca Austin
"“Our revenue management system is one of the primary factors behind our multi-year run of successes, there are other contributory factors, certainly, but the (guestrev) system clearly helps us support and execute on our strategies."
Jamie Pena
VP of Revenue Strategy & Global Distribution @
Omni Hotels & Resorts
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"The training Cendyn provided was extremely helpful. Our trainer Cassandra did an outstanding job. She took the time to thoroughly answer questions and was very detailed throughout the entire experience. Our product service managers were wonderful, especially Debi. Her patience, ability to guide, assist and just being there to answer questions was fantastic!"
Alicia Favinger
Corporate Newmarket Systems Analyst, Report Specialist @
Valley Forge Casino Resort
"We are delighted with the functionality that Guestfolio offers and are excited with the ability to be able to track our return on investment, as well as being able to track and interact with our clients."
Leigh Jenkins
Sales & Marketing Director @
Chewton Glen Hotel & Spa
"As a Relais & Châteaux property, providing a high quality guest experience at Hotel Wailea is our number one priority. Guestfolio’s personal concierge has helped us anticipate guest needs before they arrive, their pre and post-stay emails have kept us in touch with our clientele, and their surveys have helped us raise our own service standards by providing quick and candid guest feedback."
Christy Stesky
Director of Marketing @
Hotel Wailea
"Guestfolio is always finding a way to make their product as user-friendly as possible for clients and we really appreciate how they are constantly innovating and evolving their product."
Angie Tran
Digital Marketing Manager @
Shangri-La Toronto
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace
"I'm on my ninth year here [at Beach Terrace Inn] and we've been through several digital marketing companies through the process. I have found Travel Tripper's folks to be by far the most innovative...With some of our previous companies, I really felt like we were just an account that they handled. With Travel Tripper, I feel very much that they're invested in our success."
Renier Milan
Vice President of Hotels @
Tobo Investments
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"As a market intelligence tool, revcaster gives us a better understanding of a hotel’s competitive set and how we should price position ourselves."
Stefan Wolf
Senior VP, Revenue & Distribution Strategy @
The Posh Phaya Thai
"After a hiccup-free implementation process, we found grouprev to be extremely user-friendly, and saw immediate results."
Kyle Yarbrough
Revenue Manager @
The Hotel at Auburn University & Dixon Conference Center
"It is extremely valuable to us to have one comprehensive platform pulling data company-wide so that we can have a consistent, single source of truth for each property"
Kathleen Cullen
SVP of Revenue and Distribution @
Two Roads Hospitality
Featured Customers
More Products by Cendyn
Hotelier Rating
Looking for specific info?
8
Strong metasearch performance tooling
Head of Online Media from Branded Hotel in San Jose (United States of America)
Verified
7 months ago
Very efficient view of what is performing good and what's in the need of optimizations. Rules and Alerts makes this even more efficient.
United States of America
United States of America
Head of Online Media
10
A CRS Partnership
Director, Revenue Optimization from 100 to 199 room Bed & Breakfast & Inn in Vancouver (Canada)
Verified
3 years ago
System is easy to use.
Reliable ARI and interfaces with IDeaS G3
True partnership to obtain results
Customer care is consistently efficient and capable. Very 'hands-on' for success when needing assistance.
Canada
Canada
Director, Revenue Optimization
Large Hotel
10
A great experience!
Revenue Manager from 200 to 499 room Boutique in New York City (United States of America)
Verified
3 years ago
Our Pegasus team is quick to assist us with any issues and is always ready to throw out ideas to improve bookings! Bouncing ideas off each other has greatly helped us in these unprecedented times!
United States of America
United States of America
Revenue Manager
X-Large Hotel
10
Great customer service and excellent product
from 100 to 199 room Bed & Breakfast & Inn in Seattle (United States of America)
Verified
4 years ago
I like the fact that there is always a person available to help, they reply to emails quickly and they're always willing to help.
United States of America
United States of America
Large Hotel
10
Pegasus Review
General Manager from 100 to 199 room Bed & Breakfast & Inn in Seattle (United States of America)
Verified
4 years ago
Pegasus' team is always eager to help and quick to resolve issues, though there are rarely many. Interface is easy to use and understand. Reports are customizable and and detailed.
United States of America
United States of America
General Manager
Large Hotel
10
Great support!
Executive Vice President from 100 to 199 room City Center Hotel in Saint Augustine Beach (United States of America)
Verified
4 years ago
I like the function-ability of Pegasus but more importantly the support… from sales team to tech support. Booking experience needs to be flexible and they all work together to help with your conversion success.
United States of America
United States of America
Executive Vice President
Large Hotel
9
Pegasus systems are extremely user-friendly and increase conversion!
Business Analyst from 50-74 room Resort in Coronado (United States of America)
Verified
4 years ago
- We have certainly noticed an increase in conversion across all of our booking engine sites after making the switch.
- Pegasus systems are easy use and user-friendly, which makes them that much easier to train new associates on.
United States of America
United States of America
Business Analyst
Mid-Sized Hotel
10
Excellent CRS option for hotels to select
SVP of Revenue Management from 25-49 room Bed & Breakfast & Inn in Greenport (United States of America)
Verified
4 years ago
The Pegasus products continue to offer hotels valuable digital services geared towards improving the direct booking mix. Favorable rate matches and optimal digital marketing initiatives remain in place that allow a hotel to peak against the competition
United States of America
United States of America
SVP of Revenue Management
Mid-Sized Hotel
10
By Far the Most Dynamic Booking Engine in the Market
Director from 500+ room Boutique in Las Vegas (United States of America)
Verified
4 years ago
Pegasus has been our booking engine provider for many years. What I love the most about Pegasus is that it provides a standalone hotel such as ours the ability to dynamically price and beautifully showcase our product, allowing us to not only match, but surpass capabilities of even the largest OTAs.
Over the years, Pegasus has continuall...
United States of America
United States of America
Director
X-Large Hotel
10
Easy to navigate
Director of Revenue & Reservations from 200 to 499 room Boutique in New York City (United States of America)
Verified
4 years ago
Rate Match is a great tool that now allows us to stay competitive with the rates displayed on the web.
Booking Engine easy to use and has allowed us to display the different room types on one screen for guest to view the value in upgrades.
United States of America
United States of America
Director of Revenue & Reservations
X-Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Pegasus (now combined with Travel Tripper) is consistently a HTR leader in CRS, Booking Engine, Digital Agency, and other facets of their business - this alone speaks to the caliber of their products. They help hotels of all sizes manage their distribution, streamline operations, and increase conversion rates, plus they have a stellar support team and are a pleasure to work with!
Showing all answers to: "What does this product or service do well?"
Pegasus (now combined with Travel Tripper) is consistently a HTR leader in CRS, Booking Engine, Digital Agency, and other facets of their business - this alone speaks to the caliber of their products. They help hotels of all sizes manage their distribution, streamline operations, and increase conversion rates, plus they have a stellar support team and are a pleasure to work with!
Question:
What differentiates this product or service from the competition?
Answer:
Their CRS seamlessly connects to all GDS and hundreds of OTAs around the globe, not to mention meta platforms and leading channel managers. The booking engine is robust and new solutions such as Conversion Plus and Rate Match are game-changing in the industry.
Showing all answers to: "What differentiates this product or service from the competition?"
Their CRS seamlessly connects to all GDS and hundreds of OTAs around the globe, not to mention meta platforms and leading channel managers. The booking engine is robust and new solutions such as Conversion Plus and Rate Match are game-changing in the industry.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Speak with one of the Travel Tripper experts! They are incredibly knowledgeable and can give you an honest answer about what solutions can make an impact at your hotel. Whether its a new booking engine or using their digital agency + website team to increase your direct bookings, they put the client first.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Speak with one of the Travel Tripper experts! They are incredibly knowledgeable and can give you an honest answer about what solutions can make an impact at your hotel. Whether its a new booking engine or using their digital agency + website team to increase your direct bookings, they put the client first.
Recommended by
James Nannos
Global Partnerships & Channel Manager
@
OTA Insight
James Nannos
Global Partnerships & Channel Manager
@
OTA Insight
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Support
Unverified
Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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