Cendyn Rate Match

4.6 (23 REVIEWS)

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Kilian, Holly, Nikolay + 17 more experts recommend Cendyn

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Cendyn Rate Match

4.6 (23 REVIEWS)

Unranked in Hotel Rate Parity

Drive direct booking conversions and gain deep analytical insights into OTA parity violations

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What is Cendyn?

Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Rate Match is a robust parity intelligence tool designed to enhance your property's direct bookings by ensuring your rates match or beat those on Online Travel Agencies (OTAs). It automatically shops your hotel's stay dates on OTAs, mimicking your guests’ searches, and reveals any rate discrepancies. This software provides continuous live shopping with real-time notifications, giving you actionable data to swiftly adjust pricing strategies. By gaining control over parity performance, you can boost guest confidence and increase conversion rates. Cendyn Rate Match seamlessly fits into your revenue management operations, providing the insights needed to stay competitive in a dynamic market.

Capabilities

Actionable OTA parity intelligence

Price compare

Price match

Features

Other

2/4 features

Available Add-ons & Modules

Personalized messaging and pricing

Rate Shopping
Raise website conversion rates with personalized messages and member-only prices based on information available about the guests in the CRS, CRM, and digital marketing platforms.

PREMIUM ADD-ON

Cendyn Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.5/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cendyn Rate Match is the #6 most trending product in the Hotel Rate Parity category (out of 11) and the #403 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Cendyn Pricing

Pricing Available By Request

Cendyn has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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2

Success Stories

30

References

41

Featured Customers

Popularity by Segment

Size

32 | X-Small (1-9 room)

9 | Small (10-24 room)

61 | Medium (25-74 room)

100 | Large (75-199 room)

115 | X-Large (200+ room)

Country

199 | United States of America

21 | France

11 | Spain

9 | Canada

8 | United Kingdom

6 | Italy

5 | South Africa

4 | Mexico

4 | Ireland

4 | India

4 | Australia

3 | United Arab Emirates

3 | Bahrain

2 | Saudi Arabia

2 | Denmark

2 | Switzerland

2 | New Zealand

1 | Bulgaria

1 | Malaysia

1 | Greece

1 | Singapore

1 | Sweden

1 | Cyprus

1 | Bermuda

1 | Kenya

1 | Morocco

1 | Norway

1 | Belgium

1 | Japan

1 | Ghana

1 | Korea, South

1 | Qatar

1 | Dominican Republic

1 | Germany

1 | Colombia

1 | Myanmar

Type

155 | Boutiques

146 | Resorts

125 | Luxury Hotels

109 | City Center Hotels

92 | Branded Hotels

87 | Bed & Breakfast & Inns

65 | Airport/Conference Hotels

65 | Limited Service & Budget Hotels

41 | Casinos

20 | Extended Stay & Serviced Apartments

14 | Vacation Rentals & Villas

12 | Hostels

9 | RV Parks & Campgrounds

8 | Motels

Region

212 | North America

61 | Europe

12 | Asia Pacific

8 | Africa

6 | Oceania

6 | Middle East

2 | Central America

1 | South America

Category

166 | Hotel Reservations Systems

144 | Booking Engine

54 | Digital Marketing Agencies

35 | Revenue Management Systems

27 | Hotel Metasearch Management Software

23 | Hotel Rate Parity

18 | Business Intelligence

16 | Hotel CRM & Email Marketing

11 | RFPs & Proposal Management Software

7 | Website Design

4 | Event Management Software

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Cendyn Reviews

Hotelier Rating

Excellent
228
Very Good
59
Average
29
Poor
10
Terrible
4

Property Size

  • X-Small (32)
  • Small (9)
  • Medium (61)
  • Large (100)
  • X-Large (115)

Country

  • United States of America
    United States of America
    (199)
  • France
    France
    (21)
  • Spain
    Spain
    (11)
  • Canada
    Canada
    (9)
  • United Kingdom
    United Kingdom
    (8)
  • Italy
    Italy
    (6)
  • South Africa
    South Africa
    (5)
  • Mexico
    Mexico
    (4)
  • Ireland
    Ireland
    (4)
  • India
    India
    (4)
  • Australia
    Australia
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Bahrain
    Bahrain
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Denmark
    Denmark
    (2)
  • Switzerland
    Switzerland
    (2)
  • New Zealand
    New Zealand
    (2)
  • Bulgaria
    Bulgaria
    (1)
  • Malaysia
    Malaysia
    (1)
  • Greece
    Greece
    (1)
  • Singapore
    Singapore
    (1)
  • Sweden
    Sweden
    (1)
  • Cyprus
    Cyprus
    (1)
  • Bermuda
    Bermuda
    (1)
  • Kenya
    Kenya
    (1)
  • Morocco
    Morocco
    (1)
  • Norway
    Norway
    (1)
  • Belgium
    Belgium
    (1)
  • Japan
    Japan
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Qatar
    Qatar
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Germany
    Germany
    (1)
  • Colombia
    Colombia
    (1)
  • Myanmar
    Myanmar
    (1)

Region

  • North America
    North America
    (212)
  • Europe
    Europe
    (61)
  • Asia Pacific
    Asia Pacific
    (12)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (1)
  • Central America
    Central America
    (2)
  • Africa
    Africa
    (8)
8

Strong metasearch performance tooling

Head of Online Media from in San Jose (United States of America)

Verified
15 days ago
Very efficient view of what is performing good and what's in the need of optimizations. Rules and Alerts makes this even more efficient.
Country United States of America
Head of Online Media
10

A CRS Partnership

Director, Revenue Optimization from 100 to 199 room Bed & Breakfast & Inn in Vancouver (Canada)

Verified
2 years ago
System is easy to use. Reliable ARI and interfaces with IDeaS G3 True partnership to obtain results Customer care is consistently efficient and capable. Very 'hands-on' for success when needing assistance.
Country Canada
Director, Revenue Optimization
Large Hotel
10

A great experience!

Revenue Manager from 200 to 499 room Boutique in New York City (United States of America)

Verified
2 years ago
Our Pegasus team is quick to assist us with any issues and is always ready to throw out ideas to improve bookings! Bouncing ideas off each other has greatly helped us in these unprecedented times!
Country United States of America
Revenue Manager
X-Large Hotel
10

Great customer service and excellent product

from 100 to 199 room Bed & Breakfast & Inn in Seattle (United States of America)

Verified
3 years ago
I like the fact that there is always a person available to help, they reply to emails quickly and they're always willing to help.
Country United States of America
Large Hotel
10

Pegasus Review

General Manager from 100 to 199 room Bed & Breakfast & Inn in Seattle (United States of America)

Verified
3 years ago
Pegasus' team is always eager to help and quick to resolve issues, though there are rarely many. Interface is easy to use and understand. Reports are customizable and and detailed.
Country United States of America
General Manager
Large Hotel
10

Great support!

Executive Vice President from 100 to 199 room City Center Hotel in Saint Augustine Beach (United States of America)

Verified
3 years ago
I like the function-ability of Pegasus but more importantly the support… from sales team to tech support. Booking experience needs to be flexible and they all work together to help with your conversion success.
Country United States of America
Executive Vice President
Large Hotel
9

Pegasus systems are extremely user-friendly and increase conversion!

Business Analyst from 50-74 room Resort in Coronado (United States of America)

Verified
3 years ago
- We have certainly noticed an increase in conversion across all of our booking engine sites after making the switch. - Pegasus systems are easy use and user-friendly, which makes them that much easier to train new associates on.
Country United States of America
Business Analyst
Medium Hotel
10

Excellent CRS option for hotels to select

SVP of Revenue Management from 25-49 room Bed & Breakfast & Inn in Greenport (United States of America)

Verified
3 years ago
The Pegasus products continue to offer hotels valuable digital services geared towards improving the direct booking mix. Favorable rate matches and optimal digital marketing initiatives remain in place that allow a hotel to peak against the competition
Country United States of America
SVP of Revenue Management
Medium Hotel
10

By Far the Most Dynamic Booking Engine in the Market

Director from 1 to 4 room Boutique in Las Vegas (United States of America)

Verified
3 years ago
Pegasus has been our booking engine provider for many years. What I love the most about Pegasus is that it provides a standalone hotel such as ours the ability to dynamically price and beautifully showcase our product, allowing us to not only match, but surpass capabilities of even the largest OTAs. Over the years, Pegasus has continuall...
Country United States of America
Director
X-Small Hotel
10

Easy to navigate

Director of Revenue & Reservations from 200 to 499 room Boutique in New York City (United States of America)

Verified
3 years ago
Rate Match is a great tool that now allows us to stay competitive with the rates displayed on the web. Booking Engine easy to use and has allowed us to display the different room types on one screen for guest to view the value in upgrades.
Country United States of America
Director of Revenue & Reservations
X-Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We have been successfully working with Cendyn and their tool for meta-bidding ads for some time now. The platform allows us to efficiently and effectively place ads on platforms like Google, Tripadvisor, and Trivago. The tool’s user-friendliness is particularly noteworthy, offering intuitive handling and clear data insights. Our collaboration with the Cendyn team has been a pleasure – our contacts are highly competent, responsive, and always provide valuable support. Using the tool has significantly improved the performance of our campaigns, enabling us to deliver even greater value to our clients. Cendyn is a strong partner in the field of meta-bidding, and we can highly recommend them without hesitation.

Question:

What differentiates this product or service from the competition?

Answer:

What truly sets Cendyn apart from the competition (next to the topics mentioned above) is their transparent and predictable pricing model. This gives us and our clients a clear overview of costs, enabling better budget planning and increased trust in the collaboration.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you're considering using Cendyn's meta-bidding tool, my advice would be to invest time upfront in understanding the full capabilities of the platform and aligning it with your hotel's revenue strategy. The tool is highly effective, but its real value comes from setting clear goals and continuously optimizing campaigns based on performance insights.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 17 recommend
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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2025

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Recommended

89%

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