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Cendyn Rate Match
4.6 (26 REVIEWS)
HT Score
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Cendyn Rate Match
Ranked 4 (out of 10) in Hotel Rate Parity
Drive direct booking conversions and gain deep analytical insights into OTA parity violations
89% recommended by 332 hotels
More than 50% of Cendyn’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of Cendyn’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
What Types of Hotels Cendyn is Popular For
Size
14 | X-Small (1-9 room)
8 | Small (10-24 room)
73 | Mid-Sized (25-74 room)
108 | Large (75-199 room)
186 | X-Large (200+ room)
Country
253 | United States of America
28 | France
14 | Canada
11 | Spain
9 | United Kingdom
6 | Italy
5 | South Africa
5 | India
4 | Mexico
4 | Ireland
4 | Australia
3 | United Arab Emirates
3 | Bahrain
2 | Saudi Arabia
2 | Denmark
2 | Switzerland
2 | Thailand
2 | New Zealand
1 | Belgium
1 | Morocco
1 | Greece
1 | Malaysia
1 | Bulgaria
1 | Singapore
1 | Sweden
1 | Cyprus
1 | Kenya
1 | Norway
1 | Myanmar
1 | Netherlands
1 | Japan
1 | Ghana
1 | Korea, South
1 | Qatar
1 | Colombia
1 | Germany
Type
194 | Boutiques
176 | Luxury Hotels
166 | Resorts
150 | Branded Hotels
150 | City Center Hotels
121 | Bed & Breakfast & Inns
112 | Airport/Conference Hotels
85 | Limited Service & Budget Hotels
42 | Casinos
27 | Extended Stay & Serviced Apartments
23 | Hostels
18 | Vacation Rentals & Villas
12 | RV Parks & Campgrounds
9 | Motels
Region
271 | North America
70 | Europe
15 | Asia Pacific
8 | Africa
6 | Oceania
6 | Middle East
1 | South America
Category
170 | Hotel Reservations Software
149 | Booking Engine
57 | Digital Marketing Agencies
48 | Meetings & Events Intelligence
38 | Revenue Management Systems
36 | Business Intelligence
32 | Hotel Metasearch Management Software
26 | Hotel Rate Parity
20 | Hotel CRM & Email Marketing
18 | RFPs & Proposal Management Software
14 | Website Design
8 | Event Management Software
Didn’t find what you were looking for?
What is Cendyn?
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Rate Match is a robust parity intelligence tool designed to enhance your property's direct bookings by ensuring your rates match or beat those on Online Travel Agencies (OTAs). It automatically shops your hotel's stay dates on OTAs, mimicking your guests’ searches, and reveals any rate discrepancies. This software provides continuous live shopping with real-time notifications, giving you actionable data to swiftly adjust pricing strategies. By gaining control over parity performance, you can boost guest confidence and increase conversion rates. Cendyn Rate Match seamlessly fits into your revenue management operations, providing the insights needed to stay competitive in a dynamic market.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Cendyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Cendyn Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Cendyn Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Cendyn
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Cendyn's Provided Description:
"Cendyn Rate Match® delivers an average 56% increase in conversion rates across various properties. Enhance guest confidence and boost direct bookings by showcasing your rates match or beat the OTAs. With the robust parity intelligence tool, gain control of parity performance and use insights to swiftly adapt pricing strategies in this dynamic and highly competitive market. --- Automatically shop your hotel’s stay dates on the OTAs, mimicking your guests’ searches and locations and revealing parity violations and disparities based on various parameters across your distribution network. Unlike other rate shoppers, Cendyn Rate Match relies on continuous live shopping with real-time notifications and delivers far more actionable data."
FAQs
Capabilities
Actionable OTA parity intelligence
Actionable OTA parity intelligence
Cendyn Rate Match automatically shops your hotel’s stay dates in real time, mimicking your guests’ searches and locations, and revealing OTA parity violations across your distribution network. Unlike other rate shoppers, Cendyn Rate Match relies on continuous live shopping with real-time notifications and delivers far more actionable data.
Price compare
Price compare
Give your guests the confidence to book directly by showing you have the same or better rate than the OTAs. Across thousands of hotels and geographic areas, Price Compare delivers an average 56% increase in conversion rates.
Price match
Price match
When major OTAs undercut your direct price, you can expect to see your conversion rate drop by an average of 36%. Cendyn Rate Match can modify your rates in real time to match or beat OTA price violations and capture those bookings. Price matches fit within configurable guardrails, enabling you to drive higher direct bookings and higher revenue per visitor, matching rates by as little as a dollar.
Features
Other
2/4 features
Available Add-ons & Modules
Personalized messaging and pricing
Rate Shopping
Raise website conversion rates with personalized messages and member-only prices based on information available about the guests in the CRS, CRM, and digital marketing platforms.
Cendyn Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Cendyn Rate Match is the #5 most trending product in the Hotel Rate Parity category (out of 10) and the #407 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Cendyn Pricing
Pricing Available By Request
Cendyn has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Cendyn to Top Alternatives
Keep track of price disparities and your hotel's competitiveness
Keep your brand promise with the industry's only closed loop rate parity solution
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Hotelier Rating
Looking for specific info?
10
Reliable booking engine & metasearch solutions that drive results
Group Sales Manager from 200 to 499 room Boutique in Atlanta (United States of America)
Verified
17 days ago
Cendyn’s booking engine is very easy to use and has helped us get more direct bookings while making the process smoother for our guests. It’s intuitive and quick, which makes it easy for both our team and our guests to navigate without frustration. The metasearch management tool has been a great asset in keeping our hotel visible across all...
United States of America
United States of America
Group Sales Manager
X-Large Hotel
10
Assistant Director of Sales & Catering Delta-Somerset
Assistant Director of Sales from 200 to 499 room Bed & Breakfast & Inn in Somerset (United States of America)
Verified
17 days ago
Appreciate being able to see which companies are booking rooms and where, helping them target repeat business and identify new leads. Helps with QBRs and strategic planning by surfacing actionable insights. Love the AI capabilities for quick searches and contact info access. Great starting point for prospecting and seeing market trends. All...
United States of America
United States of America
Assistant Director of Sales
X-Large Hotel
10
Sales Manager
Sales Manager from 200 to 499 room Bed & Breakfast & Inn in San Diego (United States of America)
Verified
21 days ago
I enjoy being able to see what companies are booking and what locations they are selecting. It also allows me to see what new clients I can approach.
United States of America
United States of America
Sales Manager
X-Large Hotel
8
Exceptional support team and CSM
Regional DORM from 100 to 199 room Boutique in (United Kingdom)
Verified
24 days ago
Their support team is responsive and timely and detailed. CSM, Raymond Schum has been exceptional with his guidance on how to best optimize the applications available and provide alternatives so that we remain productive. This relates to determining how to best structure our strategy within the backend so that it is easier and efficient for...
United Kingdom
United Kingdom
Regional DORM
Large Hotel
10
TravelTripper has been an excellent CRS/BE platform; great service!
Director of Technology & Experience from 25-49 room Bed & Breakfast & Inn in Dauphin Island (United States of America)
Verified
28 days ago
We shopped extensively for a distribution/CRS platform and booking engine, and through discussions with each vendor we determined that TravelTripper was a good fit for us. They have been incredibly responsive and the system works very well. The integration process with our PMS (StayNTouch) was seamless and easy. We've had little to no pr...
United States of America
United States of America
Director of Technology & Experience
Mid-Sized Hotel
8
Strong metasearch performance tooling
Head of Online Media from Branded Hotel in San Jose (United States of America)
Verified
10 months ago
Very efficient view of what is performing good and what's in the need of optimizations. Rules and Alerts makes this even more efficient.
United States of America
United States of America
Head of Online Media
10
A great experience!
Revenue Manager from 200 to 499 room Boutique in New York City (United States of America)
Verified
3 years ago
Our Pegasus team is quick to assist us with any issues and is always ready to throw out ideas to improve bookings! Bouncing ideas off each other has greatly helped us in these unprecedented times!
United States of America
United States of America
Revenue Manager
X-Large Hotel
10
Great customer service and excellent product
from 100 to 199 room Bed & Breakfast & Inn in Seattle (United States of America)
Verified
4 years ago
I like the fact that there is always a person available to help, they reply to emails quickly and they're always willing to help.
United States of America
United States of America
Large Hotel
10
Pegasus Review
General Manager from 100 to 199 room Bed & Breakfast & Inn in Seattle (United States of America)
Verified
4 years ago
Pegasus' team is always eager to help and quick to resolve issues, though there are rarely many. Interface is easy to use and understand. Reports are customizable and and detailed.
United States of America
United States of America
General Manager
Large Hotel
10
Great support!
Executive Vice President from 100 to 199 room City Center Hotel in Saint Augustine Beach (United States of America)
Verified
4 years ago
I like the function-ability of Pegasus but more importantly the support… from sales team to tech support. Booking experience needs to be flexible and they all work together to help with your conversion success.
United States of America
United States of America
Executive Vice President
Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Pegasus (now combined with Travel Tripper) is consistently a HTR leader in CRS, Booking Engine, Digital Agency, and other facets of their business - this alone speaks to the caliber of their products. They help hotels of all sizes manage their distribution, streamline operations, and increase conversion rates, plus they have a stellar support team and are a pleasure to work with!
Showing all answers to: "What does this product or service do well?"
Pegasus (now combined with Travel Tripper) is consistently a HTR leader in CRS, Booking Engine, Digital Agency, and other facets of their business - this alone speaks to the caliber of their products. They help hotels of all sizes manage their distribution, streamline operations, and increase conversion rates, plus they have a stellar support team and are a pleasure to work with!
Question:
What differentiates this product or service from the competition?
Answer:
Their CRS seamlessly connects to all GDS and hundreds of OTAs around the globe, not to mention meta platforms and leading channel managers. The booking engine is robust and new solutions such as Conversion Plus and Rate Match are game-changing in the industry.
Showing all answers to: "What differentiates this product or service from the competition?"
Their CRS seamlessly connects to all GDS and hundreds of OTAs around the globe, not to mention meta platforms and leading channel managers. The booking engine is robust and new solutions such as Conversion Plus and Rate Match are game-changing in the industry.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Speak with one of the Travel Tripper experts! They are incredibly knowledgeable and can give you an honest answer about what solutions can make an impact at your hotel. Whether its a new booking engine or using their digital agency + website team to increase your direct bookings, they put the client first.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Speak with one of the Travel Tripper experts! They are incredibly knowledgeable and can give you an honest answer about what solutions can make an impact at your hotel. Whether its a new booking engine or using their digital agency + website team to increase your direct bookings, they put the client first.
Recommended by
James Nannos
Global Partnerships & Channel Manager
@
OTA Insight
James Nannos
Global Partnerships & Channel Manager
@
OTA Insight
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Cendyn Integrations
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Support
Unverified
Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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Ease of Use
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Implementation
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