eMenus (Cendyn)

4.8 (3 REVIEWS)

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Tiago, Miguel, Roger + 13 more experts recommend Cendyn

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Manage, revise, and publish online menus for catering and events in real time

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More than 50% of Cendyn’s reviews come from United States of America.

Ratings Summary

4.8
Excellent
Ease of Use
4.3/5
Customer Support
4.7/5
ROI
3.0/5
Implementation
3.0/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, eMenus (Cendyn) is the #4 most trending product in the Event Management Software category (out of 29) and the #173 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About eMenus (Cendyn)
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
eMenus enables you to manage, revise, and publish online menus for catering and events in real time. Manage specialty, catering and event menus with ease while eliminating costly and time-consuming paper menus with an on-brand, touchless option. Take full advantage of visually rich and fully interactive design, content, and imagery via a mobile-friendly, custom URL or QR code to promote premium catering offers and F&B upsells.

View website

Capabilities

Visual selling

Custom filters & tags

Automate menu updates

Integrated with your proposals

Features

Prospecting & Lead Gen

4/5 features

Inquiry Management

4/5 features

Proposal Management

4/5 features

Workflow Automation

4/5 features

Contracts & Approvals

4/5 features

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Cendyn Average Cendyn

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No matching results

2

Success Stories

31

References

50

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

4 | Small (10-24 room)

24 | Medium (25-74 room)

68 | Large (75-199 room)

116 | X-Large (200+ room)

Country

190 | United States of America

10 | Canada

7 | Spain

6 | United Kingdom

5 | Ireland

4 | Australia

4 | Italy

4 | France

4 | South Africa

3 | United Arab Emirates

3 | Bahrain

3 | Mexico

2 | Saudi Arabia

2 | Denmark

2 | India

2 | New Zealand

1 | Cyprus

1 | Switzerland

1 | Malaysia

1 | Bulgaria

1 | Singapore

1 | Grenada

1 | Greece

1 | Saint Lucia

1 | Dominica

1 | Sweden

1 | Barbados

1 | Dominican Republic

1 | Myanmar

1 | Belgium

1 | Germany

1 | Japan

1 | Bermuda

1 | Ghana

1 | Korea, South

1 | Qatar

Type

86 | Boutiques

73 | Resorts

52 | Luxury Hotels

38 | City Center Hotels

36 | Branded Hotels

29 | Casinos

16 | Bed & Breakfast & Inns

11 | Extended Stay & Serviced Apartments

10 | Limited Service & Budget Hotels

10 | Vacation Rentals & Villas

8 | Airport/Conference Hotels

7 | Hostels

7 | RV Parks & Campgrounds

5 | Motels

Region

203 | North America

35 | Europe

10 | Asia Pacific

6 | Oceania

6 | Middle East

6 | Central America

5 | Africa

Category

151 | Hotel Reservations Systems

137 | Booking Engine

52 | Digital Marketing Agencies

33 | Revenue Management Systems

18 | Business Intelligence

11 | RFPs & Proposal Management Software

5 | Website Design

5 | Hotel CRM & Email Marketing

3 | Group Sales Management Software

3 | Event Management Software

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Hotelier Rating

Excellent
190
Very Good
46
Average
28
Poor
10
Terrible
4

Property Size

  • X-Small (3)
  • Small (4)
  • Medium (24)
  • Large (68)
  • X-Large (116)

Country

  • United States of America
    United States of America
    (190)
  • Canada
    Canada
    (10)
  • Spain
    Spain
    (7)
  • United Kingdom
    United Kingdom
    (6)
  • Ireland
    Ireland
    (5)
  • Australia
    Australia
    (4)
  • Italy
    Italy
    (4)
  • France
    France
    (4)
  • South Africa
    South Africa
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Bahrain
    Bahrain
    (3)
  • Mexico
    Mexico
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Denmark
    Denmark
    (2)
  • India
    India
    (2)
  • New Zealand
    New Zealand
    (2)
  • Cyprus
    Cyprus
    (1)
  • Switzerland
    Switzerland
    (1)
  • Malaysia
    Malaysia
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Singapore
    Singapore
    (1)
  • Grenada
    Grenada
    (1)
  • Greece
    Greece
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • Dominica
    Dominica
    (1)
  • Sweden
    Sweden
    (1)
  • Barbados
    Barbados
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Myanmar
    Myanmar
    (1)
  • Belgium
    Belgium
    (1)
  • Germany
    Germany
    (1)
  • Japan
    Japan
    (1)
  • Bermuda
    Bermuda
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Qatar
    Qatar
    (1)

Region

  • North America
    North America
    (203)
  • Europe
    Europe
    (35)
  • Asia Pacific
    Asia Pacific
    (10)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (6)
  • Central America
    Central America
    (6)
  • Africa
    Africa
    (5)
10

Customer service was quick to act. Communication was professional yet warm.

Marketing Communications Manager from 200 to 499 room Branded Hotel in Calgary (Canada)

Verified
14 months ago
The sense of urgency to resolve the concern. Also, corresponding with a real person instead of an auto-message from a robot.
Country Canada
Marketing Communications Manager
X-Large Hotel
9

e-menus

Catering Admin from 200 to 499 room Resort in Edmonton (Canada)

Verified
14 months ago
The E-menus are quick and easy to the eyes. It is very easy to navigate between tabs and menus. The support team (Anurag) was very quick to respond.
Country Canada
Catering Admin
X-Large Hotel
10

Amazingly fast!

Director of Weddings from 500+ room Branded Hotel in Cancún (Mexico)

Verified
14 months ago
Anurag Badola assisted me in needed changes to our Cendyn menu shells; he guided me and solved quickly and efficiently. I am very thankful for his immediate follow up and support.
Country Mexico
Director of Weddings
X-Large Hotel
  • 1

Recommend empty

It looks like Cendyn is not recommended by any hotels

Check out the top 10 most recommended Cendyn alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

As a dedicated tech partner for the CRM solution tailored to the unique needs of the hotel industry, I am pleased to provide a comprehensive recommendation highlighting the product's exceptional strengths and capabilities. The CRM product excels in numerous aspects, proving to be an invaluable asset for hotels seeking to elevate their guest experiences and streamline their operations. One of the standout features of this solution is its unmatched ability to centralize and manage guest data. Through intuitive interfaces and seamless integration with various hotel systems, it empowers establishments to maintain a comprehensive guest profile repository. This, in turn, enables personalized services, anticipating guest preferences and needs for an enhanced stay. Furthermore, the product seamlessly addresses the hotel industry's intricate booking and reservation processes. Its robust reservation management tools allow hotels to efficiently handle bookings, room assignments, and modifications, ensuring a smooth check-in and check-out process. This not only optimizes guest satisfaction but also boosts operational efficiency, reducing manual errors and delays. In the realm of marketing and guest engagement, the CRM solution truly shines. Its advanced analytics capabilities provide deep insights into guest behavior and preferences, enabling hotels to tailor marketing campaigns and loyalty programs effectively. The product's automated communication features, including personalized emails and notifications, foster guest engagement even before their arrival, creating a sense of anticipation and building lasting relationships. In conclusion, the CRM solution designed for the hotel industry demonstrates excellence across guest data management, reservation processes, marketing, and customer support. Its capacity to enhance guest experiences while optimizing hotel operations positions it as a must-have tool for hotels seeking to thrive in a competitive market. With its user-friendly interfaces, adaptability, and dedication to innovation, this CRM product truly stands out as a game-changer for the hospitality sector.

Question:

What differentiates this product or service from the competition?

Answer:

The CRM's versatility is worth highlighting as well. It caters to a spectrum of hotel types and sizes, adapting its features to accommodate boutique inns, luxury resorts, and everything in between. Its modular design allows for easy customization, ensuring that the product aligns seamlessly with each hotel's unique operational workflows and branding. Lastly, the product's commitment to continuous innovation and customer support stands out. Regular updates and enhancements based on industry trends and feedback demonstrate its dedication to staying ahead of the curve. The responsive customer support team further reinforces the product's reliability, providing timely assistance and resolving queries to ensure uninterrupted operations.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Having had the privilege of working closely with this exceptional CRM solution tailored for the hotel industry, I am thrilled to offer a piece of advice to any discerning hotelier who is contemplating the integration of this product into their operations. My recommendation is straightforward yet profound: Embrace the transformative potential of data-driven decision-making. As you consider adopting this CRM solution, recognize the invaluable insights it offers into guest preferences, behaviors, and market trends. By leveraging the wealth of data this product gathers and analyzes, you can tailor your services to exceed guest expectations and enhance operational efficiency. In a competitive landscape where personalization is paramount, my advice is to fully harness the power of guest profiles and analytics. By comprehending your guests on a deeper level, you can anticipate their needs, offer tailored recommendations, and provide memorable experiences that foster loyalty. This CRM's ability to consolidate and analyze guest data is a cornerstone of its strength – use it to your advantage. Moreover, recognize that successful implementation is a collaborative effort. Engage your team in exploring the features and functionalities of the CRM, and encourage them to embrace the new possibilities it brings. By fostering a culture of adaptability and ongoing learning, you ensure that your staff maximizes the benefits of this solution, ultimately reflecting positively on guest satisfaction. In the ever-evolving hospitality landscape, my advice is to view this CRM not merely as a technology but as a strategic partner. Stay curious and open-minded about its capabilities, and actively seek ways to integrate it into every facet of your operations, from reservations to guest engagement to marketing. As you do so, you'll discover how it can empower your hotel to stand out, enhance guest experiences, and drive growth. In conclusion, the advice I offer to fellow hot

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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Response Time

Less than a day

Recommended

89%

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