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Cendyn Catering
4.9 (4 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Kilian, Holly, Nikolay + 17 more experts recommend Cendyn
Read RecommendationsCendyn Catering
Unranked in Event Management Software
Manage specialty, catering, and event menus with ease
89% recommended by 272 hotels
Hyatt, Virgin, Onyx Hospitality Group & 269 others
What is Cendyn?
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Catering is a comprehensive catering and event management system designed to streamline the organization, promotion, and execution of group and social events. This platform allows you to digitally showcase menus and manage them in real-time, eliminating the need for paper and embracing touchless options through the use of custom URLs. Its visually rich, fully interactive design, along with engaging content and imagery, helps bring your catering offers to life. By promoting premium catering options and food & beverage upsells with a brand-matched menu presentation, Cendyn Catering enhances customer engagement and drives sales. This tool integrates seamlessly into your existing operations, ensuring a smoother, more efficient event management process.
Capabilities
Visual selling
Visual selling
Take full advantage of visually rich and fully interactive design, content, and imagery via a mobile-friendly, custom URL or QR code to promote premium catering offers and F&B upsells.
Custom filters & tags
Custom filters & tags
Create custom filters and tags to enable planners to quickly view specific menu items, such as gluten-free or vegetarian options, and search by specific tags relevant to your offerings, such as local flavor and more.
Automate menu updates
Automate menu updates
Still endlessly updating a PDF file on your corporate website? eMenus brings flexibility and ease to managing menus. Load and edit menus in real time using a content management system (CMS) that facilitates quick changes and sharing the most up-to-date information with your sales and catering systems. Publish your menus instantly online, saving time and money over paper menus.
Integrated with your proposals
Integrated with your proposals
Our seamless integration with Cendyn Proposals allows you to include your menus within each sales proposal. Choose specific menu categories to include or filter with tags.
Features
Prospecting & Lead Gen
4/5 features
Inquiry Management
4/5 features
Proposal Management
4/5 features
Workflow Automation
4/5 features
Contracts & Approvals
4/5 features
Communication & Collaboration
4/5 features
Payments & Compliance
4/5 features
Attendee Management
4/5 features
Event Planning
4/5 features
Cendyn Reviews Summary
Ease of Use
4.5/5
Customer Support
4.8/5
ROI
3.5/5
Implementation
4.0/5
Recommended by
Achievements
This vendor's trending score is rising, Cendyn Catering is the #6 most trending product in the Event Management Software category (out of 30) and the #193 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Cendyn Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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References
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"Cendyn’s website and CMS services were instrumental in redefining Margaritaville Hotel & Resorts’ online visual identity and brand presence. Their teams really understand how to create an optimal web experience for guests while supporting multiple, complex properties."
Elyse Curtis
Vice President of Hospitality Marketing @
The Omni Grove Park Inn
"Revintel is great for us because it consolidates all of the data from different sources into one platform that we can run many different reports off of, that really assist us in making the right decisions."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Cendyn is a great product for us. It really helps us figure out what our occupancy will be and what the demand looks like. We use Cendyn’s Guestrev product for our revenue management system. It’s a great dynamic system that looks at all of the different business demands and gives us a great forecast. From there, we’re really able to optimize and figure out the right pricing points and looking at their recommendations to optimize our business."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Using Guestfolio CRM is simple, but the payoffs on how it improves guest communications and hotel insights have been massive."
Sabrina Donovan
Operations Manager @
Pacific Sands Beach Resort
"Using every element of Guestfolio CRM has enabled us to simplify the whole experience for the guest. It doesn’t just save time for us as a team, it is vital for the guest to improve their overall experience at Nita Lake Lodge."
Joleen Kenney
Operations Manager @
Nita Lake Lodge
"Guestrev had the types of reports we were looking for, including forecasting, on-the-books as well as historical. It's very difficult in the high-end luxury market to convince people to move into that daily rate market so we needed a solution that helps us with that process."
Mary Arcuri
Group Director of Reservations & Revenue @
Ocean House
"We have been using Pegasus Analytics for over a year and find it a great help to understand the key drivers influencing demand and revenue. It has helped our sales team in understanding the booking pattern of key clients, helping us in our 2019 rate and negotiation strategy."
Paul O'Connell
Sales & Marketing Manager @
Clayton Hotel Cork City
"We have used eProposal for so long now, it’s become second nature! It makes everything so much easier for the team. Everything auto-populates so is extremely fast to send out our proposals – the first electronic interaction is fast and seamless which works well for our customers."
Ibrahim Bashir
Assistant Director of Sales @
The Ritz-Carlton, Dubai International Financial Centre
"Partnering with Cendyn was an easy choice. The robust offering of services (eProposal, eMenus, eInsight and digital media) have armed our sales and marketing team with powerful selling tools. eProposal integrates seamlessly with CI/TY, allowing for the creation of highly personalized proposals in minutes, gaining more time to focus on revenue-generation. Plus, Cendyn’s communication suite with real-time alerts ensures no lead is forgotten."
Jason LaCkore
Director of Sales @
JW Marriott Miami Turnberry Resort & Spa
"I love eProposal. I recommend it to hoteliers and event planners responding to RFPs. It’s much easier to get our proposals to the top of the line. When responding to RFPs, speed is everything and eProposal saves us time and gives us the competitive edge."
Katrina Banzon
Complex Director of Sales @
Embassy Suites by Hilton Los Angeles International Airport North
"I’ve seen lots of companies run their marketing in a silo, but by using Cendyn's CRM and digital marketing services together, it allows us to really direct our efforts to what the data is telling us. We can spend our dollars on what is most effective. It takes the guesswork out of a lot of things. It’s so beneficial to have them integrated together."
Josh Herman
Director of PR & Marketing @
Fontainebleau Miami Beach
"With Cendyn, we see direct, bottom line improvement to our CRM efforts and ability to nurture a repeat client base. Cendyn has performed so quickly, especially in times of need. It’s been a great boom for us."
Ray DeJohn
Director of Sales & Marketing @
Hotel Granduca Austin
"“Our revenue management system is one of the primary factors behind our multi-year run of successes, there are other contributory factors, certainly, but the (guestrev) system clearly helps us support and execute on our strategies."
Jamie Pena
VP of Revenue Strategy & Global Distribution @
Omni Hotels & Resorts
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"The training Cendyn provided was extremely helpful. Our trainer Cassandra did an outstanding job. She took the time to thoroughly answer questions and was very detailed throughout the entire experience. Our product service managers were wonderful, especially Debi. Her patience, ability to guide, assist and just being there to answer questions was fantastic!"
Alicia Favinger
Corporate Newmarket Systems Analyst, Report Specialist @
Valley Forge Casino Resort
"We are delighted with the functionality that Guestfolio offers and are excited with the ability to be able to track our return on investment, as well as being able to track and interact with our clients."
Leigh Jenkins
Sales & Marketing Director @
Chewton Glen Hotel & Spa
"As a Relais & Châteaux property, providing a high quality guest experience at Hotel Wailea is our number one priority. Guestfolio’s personal concierge has helped us anticipate guest needs before they arrive, their pre and post-stay emails have kept us in touch with our clientele, and their surveys have helped us raise our own service standards by providing quick and candid guest feedback."
Christy Stesky
Director of Marketing @
Hotel Wailea
"Guestfolio is always finding a way to make their product as user-friendly as possible for clients and we really appreciate how they are constantly innovating and evolving their product."
Angie Tran
Digital Marketing Manager @
Shangri-La Toronto
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace Inn
"I'm on my ninth year here [at Beach Terrace Inn] and we've been through several digital marketing companies through the process. I have found Travel Tripper's folks to be by far the most innovative...With some of our previous companies, I really felt like we were just an account that they handled. With Travel Tripper, I feel very much that they're invested in our success."
Renier Milan
Vice President of Hotels @
Tobo Investments
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"As a market intelligence tool, revcaster gives us a better understanding of a hotel’s competitive set and how we should price position ourselves."
Stefan Wolf
Senior VP, Revenue & Distribution Strategy @
The Posh Phaya Thai
"After a hiccup-free implementation process, we found grouprev to be extremely user-friendly, and saw immediate results."
Kyle Yarbrough
Revenue Manager @
The Hotel at Auburn University & Dixon Conference Center
"It is extremely valuable to us to have one comprehensive platform pulling data company-wide so that we can have a consistent, single source of truth for each property"
Kathleen Cullen
SVP of Revenue and Distribution @
Two Roads Hospitality
Featured Customers
Popularity by Segment
Size
32 | X-Small (1-9 room)
9 | Small (10-24 room)
61 | Medium (25-74 room)
100 | Large (75-199 room)
115 | X-Large (200+ room)
Country
199 | United States of America
21 | France
11 | Spain
9 | Canada
8 | United Kingdom
6 | Italy
5 | South Africa
4 | Mexico
4 | Ireland
4 | India
4 | Australia
3 | United Arab Emirates
3 | Bahrain
2 | Saudi Arabia
2 | Denmark
2 | Switzerland
2 | New Zealand
1 | Bulgaria
1 | Malaysia
1 | Greece
1 | Singapore
1 | Sweden
1 | Cyprus
1 | Bermuda
1 | Kenya
1 | Morocco
1 | Norway
1 | Belgium
1 | Japan
1 | Ghana
1 | Korea, South
1 | Qatar
1 | Dominican Republic
1 | Germany
1 | Colombia
1 | Myanmar
Type
155 | Boutiques
146 | Resorts
125 | Luxury Hotels
109 | City Center Hotels
92 | Branded Hotels
87 | Bed & Breakfast & Inns
65 | Airport/Conference Hotels
65 | Limited Service & Budget Hotels
41 | Casinos
20 | Extended Stay & Serviced Apartments
14 | Vacation Rentals & Villas
12 | Hostels
9 | RV Parks & Campgrounds
8 | Motels
Region
212 | North America
61 | Europe
12 | Asia Pacific
8 | Africa
6 | Oceania
6 | Middle East
2 | Central America
1 | South America
Category
166 | Hotel Reservations Systems
144 | Booking Engine
54 | Digital Marketing Agencies
35 | Revenue Management Systems
27 | Hotel Metasearch Management Software
23 | Hotel Rate Parity
18 | Business Intelligence
16 | Hotel CRM & Email Marketing
11 | RFPs & Proposal Management Software
7 | Website Design
4 | Event Management Software
More Products by Cendyn
Hotelier Rating
Looking for specific info?
10
Quick and easy service
Director of Sale from 100 to 199 room Bed & Breakfast & Inn in Lutz (United States of America)
Verified
7 months ago
Anurag Badola was able to quickly resolve my issue and have us up and running in 24 hours. My access was granted and emails back and fourth were clear and quick
United States of America
United States of America
Director of Sale
Large Hotel
10
Customer service was quick to act. Communication was professional yet warm.
Marketing Communications Manager from 200 to 499 room Bed & Breakfast & Inn in Calgary (Canada)
Verified
2 years ago
The sense of urgency to resolve the concern. Also, corresponding with a real person instead of an auto-message from a robot.
Canada
Canada
Marketing Communications Manager
X-Large Hotel
9
e-menus
Catering Admin from 200 to 499 room Branded Hotel in Edmonton (Canada)
Verified
2 years ago
The E-menus are quick and easy to the eyes. It is very easy to navigate between tabs and menus. The support team (Anurag) was very quick to respond.
Canada
Canada
Catering Admin
X-Large Hotel
10
Amazingly fast!
Director of Weddings from 200 to 499 room Branded Hotel in Cancun (Mexico)
Verified
2 years ago
Anurag Badola assisted me in needed changes to our Cendyn menu shells; he guided me and solved quickly and efficiently. I am very thankful for his immediate follow up and support.
Mexico
Mexico
Director of Weddings
X-Large Hotel
- 1
It looks like Cendyn is not recommended by any hotels
Check out the top 10 most recommended Cendyn alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
We have been successfully working with Cendyn and their tool for meta-bidding ads for some time now. The platform allows us to efficiently and effectively place ads on platforms like Google, Tripadvisor, and Trivago. The tool’s user-friendliness is particularly noteworthy, offering intuitive handling and clear data insights. Our collaboration with the Cendyn team has been a pleasure – our contacts are highly competent, responsive, and always provide valuable support. Using the tool has significantly improved the performance of our campaigns, enabling us to deliver even greater value to our clients. Cendyn is a strong partner in the field of meta-bidding, and we can highly recommend them without hesitation.
Showing all answers to: "What does this product or service do well?"
We have been successfully working with Cendyn and their tool for meta-bidding ads for some time now. The platform allows us to efficiently and effectively place ads on platforms like Google, Tripadvisor, and Trivago. The tool’s user-friendliness is particularly noteworthy, offering intuitive handling and clear data insights.
Our collaboration with the Cendyn team has been a pleasure – our contacts are highly competent, responsive, and always provide valuable support. Using the tool has significantly improved the performance of our campaigns, enabling us to deliver even greater value to our clients.
Cendyn is a strong partner in the field of meta-bidding, and we can highly recommend them without hesitation.
Sales and marketers work so hard to generate interest - and when prospects are finally ready to buy, too many hotels send them complex, hard to read, proposals that actually make it harder to make a decision. Cendyn's eProposal helps hoteliers to make an amazing first impression. This product allows hotels to present themselves visually and has components that make the decision process easier for their buyers. It is a big competitive difference.
Cendyn will help you to organize your data and communication with your leads turning them to guests. Get a centralised view of customer data with tools to take action, with real time insights on each guest so you can measure their value and make smarter decisions
Cendyn's offering towards business intelligence is a great tool for capturing all of the different data points and then gives the hotel central point to view and make use of the data collected seamlessly.
We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.
Question:
What differentiates this product or service from the competition?
Answer:
What truly sets Cendyn apart from the competition (next to the topics mentioned above) is their transparent and predictable pricing model. This gives us and our clients a clear overview of costs, enabling better budget planning and increased trust in the collaboration.
Showing all answers to: "What differentiates this product or service from the competition?"
What truly sets Cendyn apart from the competition (next to the topics mentioned above) is their transparent and predictable pricing model. This gives us and our clients a clear overview of costs, enabling better budget planning and increased trust in the collaboration.
The product itself helps hotels stand apart from all their competitors - but there is an add on - eMenus - that really helps to enable the buying process. Most hotels send you tons of pdfs for your banquet menus - they are confusing and overwhelming - and you, as the buyer cannot really do anything without getting a salesperson on the phone to help you figure it all out. Buyers want to be able to explore more on their own - and this tool allows them to do that! They can put their entire menu together, get real costs, make their own tweaks - on their own schedule. It is easy to use - gives buyers what they want and saves salespeople a lot of time. The whole experience is far superior to anything else currently in the marketplace.
With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing, and revenue performance for tens of thousands of hotels across the globe. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning marketing, sales, and revenue teams to optimize their strategies and drive performance and loyalty across their business units.
The integration between RMS & Cendyn gives mutual clients the capability to integrate their PMS data with their BI tool seamlessly providing up to date and accurate data whenever the property needs it.
As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you're considering using Cendyn's meta-bidding tool, my advice would be to invest time upfront in understanding the full capabilities of the platform and aligning it with your hotel's revenue strategy. The tool is highly effective, but its real value comes from setting clear goals and continuously optimizing campaigns based on performance insights.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you're considering using Cendyn's meta-bidding tool, my advice would be to invest time upfront in understanding the full capabilities of the platform and aligning it with your hotel's revenue strategy. The tool is highly effective, but its real value comes from setting clear goals and continuously optimizing campaigns based on performance insights.
Get it in place today! It will make your life easier but more importantly, your buyers will appreciate that you are giving them an experience that THEY want. Make sure your team is well trained on how to use it, spend time up front setting it up right and then enjoy the long lasting benefits!
Your guests are unique. Their passions, journeys, and personality traits push them beyond easily defined demographics. In the age of “customer-first” and machine learning, guests expect hotels to service and communicate based on subtle nuances and details. Guests expect these messages in the channels they prefer and will ignore messages that don’t resonate or that appear irrelevant, tone-deaf, or untargeted.
Make sure you set up the integration thoroughly and work with the Cendyn training and support teams closely.
The tool is extremely powerful so take the time to get the most out of it from the get go.
Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.
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Supercharge Your Hotel's Digital Marketing with CRM Data
Cendyn
2 years ago
7 Ways to Boost SEO Results for Your Hotel
Cendyn
2 years ago
Cendyn Announces Acquisition of digitalhotelier
Cendyn
2 years ago
Cendyn Names Subhobroto Biswas Managing Director & General Manager of India
Cendyn
2 years ago
Cendyn Announces Partnership with OpenTable to Integrate Hotel Reservation and Dining Data into a Unified Guest Profile
Cendyn
2 years ago
Top RMS Reports Every Hotel Revenue Manager needs to know
Cendyn
2 years ago
Cendyn Launches the Cendyn Hospitality Cloud for Hoteliers Looking to Drive Direct Bookings
Cendyn
2 years ago
6 Easy Ways to Spruce Up Your Hotel’s Website
Cendyn
2 years ago
7 Smart Ways to Generate Non-Room Revenue and Boost Loyalty
Cendyn
2 years ago
Cendyn and Pegasus Complete Merger
Cendyn
3 years ago
Cendyn and Pegasus to Merge
Cendyn
3 years ago
Coco Collection Selects Cendyn to Power their CRM and Loyalty Programs
Cendyn
3 years ago
Worldline Partners with Cendyn to Enhance Online Payment Capabilities in the Hospitality Industry
Cendyn
3 years ago
Cendyn Partners with Oaky to Create an Unparalleled Experience for Hotel Guests
Cendyn
3 years ago
NextGuest Merges with Cendyn - Creates the Largest Scalable CRM & Digital Marketing Provider for the Hospitality Industry
Cendyn
4 years ago
Cendyn Announces Next-Generation Customer Data Platform, Starling
Cendyn
4 years ago
10 New Creative Room Types to Boost Revenue
Cendyn
4 years ago
Audiences: The Most Powerful Segmentation in Hospitality
Cendyn Integrations
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Support
Unverified
Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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