Cendyn Web

4.9 (5 REVIEWS)

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Holly, Nikolay, Tom + 16 more experts recommend Cendyn

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Unranked in Website Design

Tell your story uniquely for every guest

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What is Cendyn?

Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Web is a dynamic content management system (CMS) designed specifically for hotels, resorts, and casinos. It merges artistic design and advanced technology to enhance the guest experience through engaging and personalized website content. The platform showcases your brand’s unique personality and drives increased engagement and direct bookings, thus reducing reliance on online travel agencies (OTAs). By seamlessly integrating design and functionality, Cendyn Web helps you achieve your revenue targets and streamline your digital presence. 1. AI summary reviews: Cendyn Web users consistently highlight the platform’s intuitive design, the significant increase in direct bookings, and the reduced dependence on OTAs, appreciating its ability to create a compelling digital presence. 2. AI summary recommendations: It’s recommended for businesses looking to enhance guest experience through a sophisticated and user-friendly CMS that supports dynamic content and personalized customer engagement, driving both revenue and brand loyalty. 3. Company write-up: Cendyn’s innovative website platform merges art and science to enhance the guest experience for hotels, resorts, and casinos. Our robust design services showcase your brand’s personality, while our dynamic CMS drives engagement, reduces OTA reliance, boosts direct bookings, and helps you achieve revenue targets seamlessly.

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Capabilities

Select the right Website package for you

Award-winning web design

Tailored CMS for hoteliers

Reliable worldwide performance

An integrated CMS

Features

Design & Content Management

4/5 features

Conversion

4/5 features

Internationalization

4/5 features

Analytics

4/5 features

SEO & Traffic

4/5 features

Available Add-ons & Modules

Direct booking personalized banners

Direct Booking Tools
Boost direct bookings with personalization messaging that uses real-time CRS connectivity to drive higher conversion rates on your website, before guests enter the booking engine. Personalized messages can be delivered to specific customer segments and include a wide range of messages such as OTA rate comparisons, CRM and advertising messages, special offers, the number of rooms still available and booking volumes.

PREMIUM ADD-ON

Manage and sell personalized ancillary offerings

Upselling Software
Increase ancillary sales and add to bottom-line revenue with Cendyn eStore, a powerful solution that manages the inventory and pricing of multiple products. Guests and locals can easily book experiences such as cabanas, bicycles, wine tastings, or meeting spaces by the day or the hour. Hoteliers can track the inventory, adjust rates based on demand, and monitor incremental revenue generated from ancillary offerings.

PREMIUM ADD-ON

Cendyn Reviews Summary

4.9
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cendyn Web is the #10 most trending product in the Website Design category (out of 45) and the #236 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Cendyn Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cendyn Average Cendyn

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No matching results

2

Success Stories

30

References

41

Featured Customers

Popularity by Segment

Size

31 | X-Small (1-9 room)

8 | Small (10-24 room)

58 | Medium (25-74 room)

95 | Large (75-199 room)

112 | X-Large (200+ room)

Country

197 | United States of America

14 | France

10 | Spain

9 | Canada

8 | United Kingdom

5 | Italy

5 | South Africa

4 | Ireland

4 | Australia

4 | India

3 | United Arab Emirates

3 | Bahrain

3 | Mexico

2 | Saudi Arabia

2 | Denmark

2 | Switzerland

2 | New Zealand

1 | Malaysia

1 | Bulgaria

1 | Singapore

1 | Sweden

1 | Greece

1 | Cyprus

1 | Bermuda

1 | Morocco

1 | Kenya

1 | Norway

1 | Belgium

1 | Japan

1 | Ghana

1 | Korea, South

1 | Qatar

1 | Germany

1 | Colombia

1 | Myanmar

Type

145 | Boutiques

142 | Resorts

122 | Luxury Hotels

103 | City Center Hotels

87 | Branded Hotels

84 | Bed & Breakfast & Inns

65 | Airport/Conference Hotels

62 | Limited Service & Budget Hotels

41 | Casinos

20 | Extended Stay & Serviced Apartments

13 | Vacation Rentals & Villas

10 | Hostels

9 | RV Parks & Campgrounds

8 | Motels

Region

209 | North America

52 | Europe

12 | Asia Pacific

8 | Africa

6 | Oceania

6 | Middle East

1 | South America

1 | Central America

Category

166 | Hotel Reservations Systems

144 | Booking Engine

52 | Digital Marketing Agencies

35 | Revenue Management Systems

22 | Hotel Rate Parity

18 | Business Intelligence

18 | Hotel Metasearch Management Software

14 | Hotel CRM & Email Marketing

11 | RFPs & Proposal Management Software

5 | Website Design

4 | Event Management Software

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Cendyn Reviews

Hotelier Rating

Excellent
223
Very Good
52
Average
28
Poor
10
Terrible
4

Property Size

  • X-Small (31)
  • Small (8)
  • Medium (58)
  • Large (95)
  • X-Large (112)

Country

  • United States of America
    United States of America
    (197)
  • France
    France
    (14)
  • Spain
    Spain
    (10)
  • Canada
    Canada
    (9)
  • United Kingdom
    United Kingdom
    (8)
  • Italy
    Italy
    (5)
  • South Africa
    South Africa
    (5)
  • Ireland
    Ireland
    (4)
  • Australia
    Australia
    (4)
  • India
    India
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Bahrain
    Bahrain
    (3)
  • Mexico
    Mexico
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Denmark
    Denmark
    (2)
  • Switzerland
    Switzerland
    (2)
  • New Zealand
    New Zealand
    (2)
  • Malaysia
    Malaysia
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Singapore
    Singapore
    (1)
  • Sweden
    Sweden
    (1)
  • Greece
    Greece
    (1)
  • Cyprus
    Cyprus
    (1)
  • Bermuda
    Bermuda
    (1)
  • Morocco
    Morocco
    (1)
  • Kenya
    Kenya
    (1)
  • Norway
    Norway
    (1)
  • Belgium
    Belgium
    (1)
  • Japan
    Japan
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Qatar
    Qatar
    (1)
  • Germany
    Germany
    (1)
  • Colombia
    Colombia
    (1)
  • Myanmar
    Myanmar
    (1)

Region

  • North America
    North America
    (209)
  • Europe
    Europe
    (52)
  • Asia Pacific
    Asia Pacific
    (12)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (1)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (8)
10

Technically sound & easy to use CRS

eCommerce Manager from 100 to 199 room Branded Hotel in Manama (Bahrain)

Verified
11 months ago
Travel Tripper has been great & easy system to use, system comes with all the usefull features needed for dynamic revenue managment. Ms. Divya Puthran has been promopt in resolving issues, highlighting areas of concerns, she understands requirments of the hotels & always provide valuable feedbacks.
Country Bahrain
eCommerce Manager
Large Hotel
10

Cendyn has a lot of great products to help deliver a great guest experience

Area Director of Revenue Management from 200 to 499 room Resort in Sunny Isles Beach (United States of America)

Verified
2 years ago
Based on my time/experience using the Cendyn booking engine I will say this product is simple to use. The tool is very dynamic with lots of options to customize your hotels rate strategy. The CRS is very user friendly and has great enhanced reports for data analytics. The are little to no connectivity issues or disruption of service. Over t...
Country United States of America
Area Director of Revenue Management
X-Large Hotel
10

Adding new Tabs and pictures to our online menus with Cendyn

Group Sales & Events Coordinator from 200 to 499 room Luxury Hotel in East Palo Alto (United States of America)

Verified
2 years ago
ANURAG BADOLA was great in expediting and answering my questions and efficiently resolving my request. I reached out to get an ETA on my request and he was able to expedite.
Country United States of America
Group Sales & Events Coordinator
X-Large Hotel
10

I am extremely happy I chose Cendyn(Pegasus) as a tech partner, their service has been outstanding.

Regional Operations Manager from 100 to 199 room Bed & Breakfast & Inn in Seattle (United States of America)

Verified
2 years ago
I use Cendyn products for two hotels, using their booking engine (Traveltripper, which first attracted us to them), their channel manager, their CRS, their web design and maintenance, and their customer management and email marketing features (Guestfolio). The products are excellent, but it's their service which is truly top tier. It's resp...
Country United States of America
Regional Operations Manager
Large Hotel
9

Cendyn eMenus

Sales & Catering Coordinator from 100 to 199 room Branded Hotel in Park City (United States of America)

Verified
2 years ago
What I like the most is how helpful the Cendyn team is. Anurag Badola has been extremely helpful at meeting all of my requests in a timely manner. We are trying to get these menus completed as soon as possible and he was very quick with his responses and updates.
Country United States of America
Sales & Catering Coordinator
Large Hotel
  • 1

Recommend empty

It looks like Cendyn is not recommended by any hotels

Check out the top 10 most recommended Cendyn alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Sales and marketers work so hard to generate interest - and when prospects are finally ready to buy, too many hotels send them complex, hard to read, proposals that actually make it harder to make a decision. Cendyn's eProposal helps hoteliers to make an amazing first impression. This product allows hotels to present themselves visually and has components that make the decision process easier for their buyers. It is a big competitive difference.

Question:

What differentiates this product or service from the competition?

Answer:

The product itself helps hotels stand apart from all their competitors - but there is an add on - eMenus - that really helps to enable the buying process. Most hotels send you tons of pdfs for your banquet menus - they are confusing and overwhelming - and you, as the buyer cannot really do anything without getting a salesperson on the phone to help you figure it all out. Buyers want to be able to explore more on their own - and this tool allows them to do that! They can put their entire menu together, get real costs, make their own tweaks - on their own schedule. It is easy to use - gives buyers what they want and saves salespeople a lot of time. The whole experience is far superior to anything else currently in the marketplace.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Get it in place today! It will make your life easier but more importantly, your buyers will appreciate that you are giving them an experience that THEY want. Make sure your team is well trained on how to use it, spend time up front setting it up right and then enjoy the long lasting benefits!

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 16 recommend
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Are you a consultant or vendor that recommends Cendyn? Leave a recommendation

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Cendyn Integrations

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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2025

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

89%

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