Website & Creative Services (Cendyn)

4.9 (5 REVIEWS)

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Carmen, Tiago, Miguel + 16 more experts recommend Cendyn

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Website & Creative Services (Cendyn)

4.9 (5 REVIEWS)

Unranked in Website Design

Tell your story uniquely for every guest

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Ratings Summary

4.9
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.6/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Website & Creative Services (Cendyn) is the #9 most trending product in the Website Design category (out of 38) and the #478 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Website & Creative Services (Cendyn)
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn provides connected hospitality website solutions that seamlessly integrate with major booking engines and other systems. Built specifically for the hospitality industry, this innovative platform allows hotels, resorts, and casinos to inspire even the most seasoned traveler by personalizing the guest experience throughout their travel journey. Cendyn’s award-winning website design is where art meets science. We capture your brand’s unique personality and selling points whilst leveraging industry-leading built-in technology to provide a unique experience on all devices.

Capabilities

Website design & technology services

A CMS built for hoteliers

Sophisticated content personalization engine

An integrated CMS

Direct booking personalized banners

Features

Design & Content Management

4/5 features

Conversion

4/5 features

Internationalization

4/5 features

Analytics

4/5 features

SEO & Traffic

4/5 features

Available Add-ons & Modules

Direct booking personalized banners

Rate Shopping & Market Intelligence
Boost direct bookings with personalization messaging that uses real-time CRS connectivity to drive higher conversion rates on your website, before guests enter the booking engine. Personalized messages can be delivered to specific customer segments and include a wide range of messages such as OTA rate comparisons, CRM and advertising messages, special offers, the number of rooms still available and booking volumes.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cendyn Average Cendyn

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No matching results

2

Success Stories

31

References

50

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

5 | Small (10-24 room)

30 | Medium (25-74 room)

63 | Large (75-199 room)

138 | X-Large (200+ room)

Country

199 | United States of America

14 | France

10 | Canada

9 | Spain

7 | United Kingdom

5 | Ireland

4 | Italy

4 | South Africa

4 | Australia

3 | United Arab Emirates

3 | Bahrain

3 | Mexico

2 | Saudi Arabia

2 | Denmark

2 | Bermuda

2 | India

2 | Germany

2 | Mauritius

2 | New Zealand

1 | Grenada

1 | Greece

1 | Saint Lucia

1 | Dominica

1 | Singapore

1 | Bulgaria

1 | Sweden

1 | Barbados

1 | Malaysia

1 | Cyprus

1 | Kenya

1 | Norway

1 | Belgium

1 | Japan

1 | Ghana

1 | Korea, South

1 | Dominican Republic

1 | Qatar

1 | Colombia

1 | Switzerland

1 | Myanmar

Type

97 | Boutiques

82 | Resorts

64 | Luxury Hotels

46 | City Center Hotels

40 | Branded Hotels

31 | Casinos

18 | Bed & Breakfast & Inns

17 | Airport/Conference Hotels

11 | Extended Stay & Serviced Apartments

11 | Limited Service & Budget Hotels

11 | Vacation Rentals & Villas

8 | Hostels

7 | RV Parks & Campgrounds

6 | Motels

Region

212 | North America

50 | Europe

10 | Asia Pacific

8 | Africa

7 | Central America

6 | Oceania

6 | Middle East

1 | South America

Category

166 | Hotel Reservations Systems

143 | Booking Engine

52 | Digital Marketing Agencies

35 | Revenue Management Systems

18 | Business Intelligence

18 | Hotel Metasearch Management Software

11 | RFPs & Proposal Management Software

6 | Hotel CRM & Email Marketing

5 | Website Design

3 | Event Management Software

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Hotelier Rating

Excellent
214
Very Good
51
Average
28
Poor
10
Terrible
4

Property Size

  • X-Small (3)
  • Small (5)
  • Medium (30)
  • Large (63)
  • X-Large (138)

Country

  • United States of America
    United States of America
    (199)
  • France
    France
    (14)
  • Canada
    Canada
    (10)
  • Spain
    Spain
    (9)
  • United Kingdom
    United Kingdom
    (7)
  • Ireland
    Ireland
    (5)
  • Italy
    Italy
    (4)
  • South Africa
    South Africa
    (4)
  • Australia
    Australia
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Bahrain
    Bahrain
    (3)
  • Mexico
    Mexico
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Denmark
    Denmark
    (2)
  • Bermuda
    Bermuda
    (2)
  • India
    India
    (2)
  • Germany
    Germany
    (2)
  • Mauritius
    Mauritius
    (2)
  • New Zealand
    New Zealand
    (2)
  • Grenada
    Grenada
    (1)
  • Greece
    Greece
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • Dominica
    Dominica
    (1)
  • Singapore
    Singapore
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Sweden
    Sweden
    (1)
  • Barbados
    Barbados
    (1)
  • Malaysia
    Malaysia
    (1)
  • Cyprus
    Cyprus
    (1)
  • Kenya
    Kenya
    (1)
  • Norway
    Norway
    (1)
  • Belgium
    Belgium
    (1)
  • Japan
    Japan
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Qatar
    Qatar
    (1)
  • Colombia
    Colombia
    (1)
  • Switzerland
    Switzerland
    (1)
  • Myanmar
    Myanmar
    (1)

Region

  • North America
    North America
    (212)
  • Europe
    Europe
    (50)
  • Asia Pacific
    Asia Pacific
    (10)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (1)
  • Central America
    Central America
    (7)
  • Africa
    Africa
    (8)
10

Technically sound & easy to use CRS

eCommerce Manager from 100 to 199 room Branded Hotel in Manama (Bahrain)

Verified
3 months ago
Travel Tripper has been great & easy system to use, system comes with all the usefull features needed for dynamic revenue managment. Ms. Divya Puthran has been promopt in resolving issues, highlighting areas of concerns, she understands requirments of the hotels & always provide valuable feedbacks.
Country Bahrain
eCommerce Manager
Large Hotel
10

Cendyn has a lot of great products to help deliver a great guest experience

Area Director of Revenue Management from 200 to 499 room Resort in Sunny Isles Beach (United States of America)

Verified
14 months ago
Based on my time/experience using the Cendyn booking engine I will say this product is simple to use. The tool is very dynamic with lots of options to customize your hotels rate strategy. The CRS is very user friendly and has great enhanced reports for data analytics. The are little to no connectivity issues or disruption of service. Over t...
Country United States of America
Area Director of Revenue Management
X-Large Hotel
10

Adding new Tabs and pictures to our online menus with Cendyn

Group Sales & Events Coordinator from 200 to 499 room Luxury Hotel in East Palo Alto (United States of America)

Verified
14 months ago
ANURAG BADOLA was great in expediting and answering my questions and efficiently resolving my request. I reached out to get an ETA on my request and he was able to expedite.
Country United States of America
Group Sales & Events Coordinator
X-Large Hotel
10

I am extremely happy I chose Cendyn(Pegasus) as a tech partner, their service has been outstanding.

Regional Operations Manager from 100 to 199 room Bed & Breakfast & Inn in Seattle (United States of America)

Verified
14 months ago
I use Cendyn products for two hotels, using their booking engine (Traveltripper, which first attracted us to them), their channel manager, their CRS, their web design and maintenance, and their customer management and email marketing features (Guestfolio). The products are excellent, but it's their service which is truly top tier. It's resp...
Country United States of America
Regional Operations Manager
Large Hotel
9

Cendyn eMenus

Sales & Catering Coordinator from 100 to 199 room Branded Hotel in Park City (United States of America)

Verified
16 months ago
What I like the most is how helpful the Cendyn team is. Anurag Badola has been extremely helpful at meeting all of my requests in a timely manner. We are trying to get these menus completed as soon as possible and he was very quick with his responses and updates.
Country United States of America
Sales & Catering Coordinator
Large Hotel
  • 1

Recommend empty

It looks like Cendyn is not recommended by any hotels

Check out the top 10 most recommended Cendyn alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.

Question:

What differentiates this product or service from the competition?

Answer:

As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 16 recommend
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Are you a consultant or vendor that recommends Cendyn? Leave a recommendation

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Email deliverability guide for hoteliers

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Top design trends for casino websites

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What hoteliers need to know about the end of Universal Analytics and the switch to Google Analytics 4

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eCommerce trends shaping today’s guest expectations

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Why the CRS should be the source of truth for rate management

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Top tips for helping your hotel stand out this wedding season

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Rotana leverages Cendyn CRS to drive loyalty and demand across their distribution channels

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A Guide to Driving Conversions on Your Website

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How to Win Direct Bookings from Metasearch

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Top Tactics to Drive Direct Bookings

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Cendyn Launches eInsight Sales, The First Fully Integrated Sales & Marketing CRM Platform for Hospitality

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7 Ways Casinos Can Leverage Digital Marketing to Drive Demand

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Website Design and UX Trends for 2023

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Rethinking the Hotel Tech Stack for Revenue Optimization

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1 year ago

Sarova Hotels and Resorts, Kenya selects Cendyn’s streamlined technology ecosystem

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Rethink Your Casino Revenue Strategy for a Total Revenue World

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1 year ago

SEO VS. SEM: Fundamentals of Search Engine Optimization and Marketing

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Hotel operator's checklist to master flawless check-in

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1 year ago

Guestrev is Getting a Makeover

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Hotelier's Guide to Navigating Group Sales

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1 year ago

Mastering Revenue Management With a Reduced Workforce

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1 year ago

Hotel Website Personalization Tactics to Boost Direct Bookings

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1 year ago

How to Revolutionize Hotel Operations with a Customer Data Platform

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1 year ago

Four Ways to Use a Customer Data Platform at Your Hotel

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The Complete Revenue Management Playbook for Casinos

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1 year ago

The Ultimate Guide to Conquering the 2023 Hotel Budgeting Season

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1 year ago

Digital Advertising Tips & Tricks for Your Hotel

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1 year ago

Supercharge Your Hotel's Digital Marketing with CRM Data

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1 year ago

7 Ways to Boost SEO Results for Your Hotel

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1 year ago

Cendyn Announces Acquisition of digitalhotelier

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1 year ago

Cendyn Names Subhobroto Biswas Managing Director & General Manager of India

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1 year ago

Cendyn Announces Partnership with OpenTable to Integrate Hotel Reservation and Dining Data into a Unified Guest Profile

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1 year ago

Top RMS Reports Every Hotel Revenue Manager needs to know

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1 year ago

Cendyn Launches the Cendyn Hospitality Cloud for Hoteliers Looking to Drive Direct Bookings

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1 year ago

6 Easy Ways to Spruce Up Your Hotel’s Website

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1 year ago

7 Smart Ways to Generate Non-Room Revenue and Boost Loyalty

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2 years ago

Cendyn and Pegasus Complete Merger

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2 years ago

Cendyn and Pegasus to Merge

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2 years ago

Coco Collection Selects Cendyn to Power their CRM and Loyalty Programs

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2 years ago

Worldline Partners with Cendyn to Enhance Online Payment Capabilities in the Hospitality Industry

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2 years ago

Cendyn Partners with Oaky to Create an Unparalleled Experience for Hotel Guests

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3 years ago

NextGuest Merges with Cendyn - Creates the Largest Scalable CRM & Digital Marketing Provider for the Hospitality Industry

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3 years ago

Cendyn Announces Next-Generation Customer Data Platform, Starling

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3 years ago

10 New Creative Room Types to Boost Revenue

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3 years ago

Audiences: The Most Powerful Segmentation in Hospitality

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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Response Time

Less than a day

Recommended

89%

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