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Cendyn Web
4.8 (15 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Kanchan, Amanda, John + 20 more experts recommend Cendyn
Read RecommendationsCendyn Web
Unranked in Website Design
Tell your story uniquely for every guest
90% recommended by 353 hotels
Hyatt, Virgin, Onyx Hospitality Group & 350 others
What is Cendyn?
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Web is a dynamic content management system (CMS) designed specifically for hotels, resorts, and casinos. It merges artistic design and advanced technology to enhance the guest experience through engaging and personalized website content. The platform showcases your brand’s unique personality and drives increased engagement and direct bookings, thus reducing reliance on online travel agencies (OTAs). By seamlessly integrating design and functionality, Cendyn Web helps you achieve your revenue targets and streamline your digital presence.
1. AI summary reviews: Cendyn Web users consistently highlight the platform’s intuitive design, the significant increase in direct bookings, and the reduced dependence on OTAs, appreciating its ability to create a compelling digital presence.
2. AI summary recommendations: It’s recommended for businesses looking to enhance guest experience through a sophisticated and user-friendly CMS that supports dynamic content and personalized customer engagement, driving both revenue and brand loyalty.
3. Company write-up: Cendyn’s innovative website platform merges art and science to enhance the guest experience for hotels, resorts, and casinos. Our robust design services showcase your brand’s personality, while our dynamic CMS drives engagement, reduces OTA reliance, boosts direct bookings, and helps you achieve revenue targets seamlessly.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Cendyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Cendyn Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Cendyn Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Cendyn
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Cendyn's Provided Description:
"Cendyn’s innovative website platform merges art and science to enhance the guest experience for hotels, resorts, and casinos. Our award-winning design services showcase your brand’s personality, while our dynamic CMS drives engagement, reduces OTA reliance, boosts direct bookings, and achieves revenue targets seamlessly."
FAQs
Capabilities
Select the right Website package for you
Select the right Website package for you
Click the image for more information about our 4 website packages: Direct Booking Essentials, Direct Booking, Premium Plus, and Bespoke.
Award-winning web design
Award-winning web design
Inspire guests at every step of their journey with Cendyn’s award-winning website designs. Our experts capture your brand’s unique personality with the latest visual trends, cutting edge design, and seamless UX across all devices.
Tailored CMS for hoteliers
Tailored CMS for hoteliers
Built for the hospitality industry, Cendyn CMS deftly manages content and scales with your growth. Benefit from a secure and lightning-fast website using CDN technology.
Reliable worldwide performance
Reliable worldwide performance
Our cloud hosting platform ensures half-second response times worldwide, so you can deliver a seamless browsing experience for guests, driving engagement and boosting direct bookings.
An integrated CMS
An integrated CMS
An integrated CMS platform to drive direct bookings. Leverage an integrated booking engine and CRM platform to provide a truly personalized booking experience for every guest.
Features
Design & Content Management
4/5 features
Conversion
4/5 features
Internationalization
4/5 features
Analytics
4/5 features
SEO & Traffic
4/5 features
Security & Compliance
4/5 features
Upselling
4/5 features
Other
1/1 features
Available Add-ons & Modules
Direct booking personalized banners
Direct Booking Tools
Boost direct bookings with personalization messaging that uses real-time CRS connectivity to drive higher conversion rates on your website, before guests enter the booking engine. Personalized messages can be delivered to specific customer segments and include a wide range of messages such as OTA rate comparisons, CRM and advertising messages, special offers, the number of rooms still available and booking volumes.
Manage and sell personalized ancillary offerings
Upselling Software
Increase ancillary sales and add to bottom-line revenue with Cendyn eStore, a powerful solution that manages the inventory and pricing of multiple products. Guests and locals can easily book experiences such as cabanas, bicycles, wine tastings, or meeting spaces by the day or the hour. Hoteliers can track the inventory, adjust rates based on demand, and monitor incremental revenue generated from ancillary offerings.
Cendyn Reviews Summary
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.3/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Cendyn Web is the #8 most trending product in the Website Design category (out of 51) and the #388 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Cendyn Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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References
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"Cendyn’s website and CMS services were instrumental in redefining Margaritaville Hotel & Resorts’ online visual identity and brand presence. Their teams really understand how to create an optimal web experience for guests while supporting multiple, complex properties."
Elyse Curtis
Vice President of Hospitality Marketing @
The Omni Grove Park Inn
"Revintel is great for us because it consolidates all of the data from different sources into one platform that we can run many different reports off of, that really assist us in making the right decisions."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Cendyn is a great product for us. It really helps us figure out what our occupancy will be and what the demand looks like. We use Cendyn’s Guestrev product for our revenue management system. It’s a great dynamic system that looks at all of the different business demands and gives us a great forecast. From there, we’re really able to optimize and figure out the right pricing points and looking at their recommendations to optimize our business."
Stephanie Wheeler
VP of Revenue Management @
The Boyd Gaming Corporation
"Using Guestfolio CRM is simple, but the payoffs on how it improves guest communications and hotel insights have been massive."
Sabrina Donovan
Operations Manager @
Pacific Sands Beach Resort
"Using every element of Guestfolio CRM has enabled us to simplify the whole experience for the guest. It doesn’t just save time for us as a team, it is vital for the guest to improve their overall experience at Nita Lake Lodge."
Joleen Kenney
Operations Manager @
Nita Lake Lodge
"Guestrev had the types of reports we were looking for, including forecasting, on-the-books as well as historical. It's very difficult in the high-end luxury market to convince people to move into that daily rate market so we needed a solution that helps us with that process."
Mary Arcuri
Group Director of Reservations & Revenue @
Ocean House
"We have been using Pegasus Analytics for over a year and find it a great help to understand the key drivers influencing demand and revenue. It has helped our sales team in understanding the booking pattern of key clients, helping us in our 2019 rate and negotiation strategy."
Paul O'Connell
Sales & Marketing Manager @
Clayton Hotel Cork City
"We have used eProposal for so long now, it’s become second nature! It makes everything so much easier for the team. Everything auto-populates so is extremely fast to send out our proposals – the first electronic interaction is fast and seamless which works well for our customers."
Ibrahim Bashir
Assistant Director of Sales @
The Ritz-Carlton, Dubai International Financial Centre
"Partnering with Cendyn was an easy choice. The robust offering of services (eProposal, eMenus, eInsight and digital media) have armed our sales and marketing team with powerful selling tools. eProposal integrates seamlessly with CI/TY, allowing for the creation of highly personalized proposals in minutes, gaining more time to focus on revenue-generation. Plus, Cendyn’s communication suite with real-time alerts ensures no lead is forgotten."
Jason LaCkore
Director of Sales @
JW Marriott Miami Turnberry Resort & Spa
"I love eProposal. I recommend it to hoteliers and event planners responding to RFPs. It’s much easier to get our proposals to the top of the line. When responding to RFPs, speed is everything and eProposal saves us time and gives us the competitive edge."
Katrina Banzon
Complex Director of Sales @
Embassy Suites, Brighton Management, Inc
"I’ve seen lots of companies run their marketing in a silo, but by using Cendyn's CRM and digital marketing services together, it allows us to really direct our efforts to what the data is telling us. We can spend our dollars on what is most effective. It takes the guesswork out of a lot of things. It’s so beneficial to have them integrated together."
Josh Herman
Director of PR & Marketing @
Fontainebleau Miami Beach
"With Cendyn, we see direct, bottom line improvement to our CRM efforts and ability to nurture a repeat client base. Cendyn has performed so quickly, especially in times of need. It’s been a great boom for us."
Ray DeJohn
Director of Sales & Marketing @
Hotel Granduca Houston
"“Our revenue management system is one of the primary factors behind our multi-year run of successes, there are other contributory factors, certainly, but the (guestrev) system clearly helps us support and execute on our strategies."
Jamie Pena
VP of Revenue Strategy & Global Distribution @
Omni Hotels & Resorts
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
Josh Herman
Executive Director of Marketing & PR @
Fontainebleau Miami Beach
"The training Cendyn provided was extremely helpful. Our trainer Cassandra did an outstanding job. She took the time to thoroughly answer questions and was very detailed throughout the entire experience. Our product service managers were wonderful, especially Debi. Her patience, ability to guide, assist and just being there to answer questions was fantastic!"
Alicia Favinger
Corporate Newmarket Systems Analyst, Report Specialist @
Valley Forge Casino Resort
"We are delighted with the functionality that Guestfolio offers and are excited with the ability to be able to track our return on investment, as well as being able to track and interact with our clients."
Leigh Jenkins
Sales & Marketing Director @
Chewton Glen Hotel & Spa
"As a Relais & Châteaux property, providing a high quality guest experience at Hotel Wailea is our number one priority. Guestfolio’s personal concierge has helped us anticipate guest needs before they arrive, their pre and post-stay emails have kept us in touch with our clientele, and their surveys have helped us raise our own service standards by providing quick and candid guest feedback."
Christy Stesky
Director of Marketing @
Hotel Wailea
"Guestfolio is always finding a way to make their product as user-friendly as possible for clients and we really appreciate how they are constantly innovating and evolving their product."
Angie Tran
Digital Marketing Manager @
Shangri-La Toronto
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
Halei Young
Digital Marketing & Community Manager @
Beach Terrace
"I'm on my ninth year here [at Beach Terrace Inn] and we've been through several digital marketing companies through the process. I have found Travel Tripper's folks to be by far the most innovative...With some of our previous companies, I really felt like we were just an account that they handled. With Travel Tripper, I feel very much that they're invested in our success."
Renier Milan
Vice President of Hotels @
Tobo Investments
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
Eric Gooden
Marketing Manager @
Solara Resort - Bellstar Hotels & Resorts
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
Michelle Mu
Director of Revenue & Distribution @
Refinery Hotel
"As a market intelligence tool, revcaster gives us a better understanding of a hotel’s competitive set and how we should price position ourselves."
Stefan Wolf
Senior VP, Revenue & Distribution Strategy @
The Posh Phaya Thai
"After a hiccup-free implementation process, we found grouprev to be extremely user-friendly, and saw immediate results."
Kyle Yarbrough
Revenue Manager @
The Hotel at Auburn University & Dixon Conference Center
"It is extremely valuable to us to have one comprehensive platform pulling data company-wide so that we can have a consistent, single source of truth for each property"
Kathleen Cullen
SVP of Revenue and Distribution @
Two Roads Hospitality
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Hotelier Rating
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Very good web agency offering different services to maximize conversions using different marketing levers.
Responsable e-commerce from 50-74 room Airport/Conference Hotel in Le Puy-Sainte-Reparade (France)
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8 months ago
During my discussions with Cendyn, what I appreciated most was the speed and availability of the interlocutors (particularly Marjorie Theisen) who was always available to answer problems concerning websites but also other subjects such as SEA, Metasearch etc...
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United States
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Director of Sales and Marketing
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10
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Sales Executive from 200 to 499 room Bed & Breakfast & Inn in Vancouver (Canada)
Verified
8 months ago
We can view more information within out comp set. There ar different ways to look at accounts and we can narrow it down to what works best for our hotel.
Canada
Canada
Sales Executive
Large Hotel
10
My go to partner
Director, Revenue Optimization from 100 to 199 room Bed & Breakfast & Inn in Vancouver (Canada)
Verified
8 months ago
The support is quick and efficient, whether it is troubleshooting or guidance for reservations, booking engine and distribution or for the website. Feedback with analysis to improve the booking journey and create revenue is continuous.
Canada
Canada
Director, Revenue Optimization
Large Hotel
10
A true trusted partner.
Directeur Exploitation Hôtel from 5 to 9 room in Rivery (France)
Verified
12 months ago
We've been working with Whip (Now Cendyn) for over 10 years, and there's no question of stopping. A special mention goes to Marjorie, our account manager, who has always been extremely responsive and exemplary in her professionalism, whether it's for her sound advice, case follow-up, or rapid problem resolution.
France
France
Directeur Exploitation Hôtel
X-Small Hotel
10
Perfect accompaniment!
Directrice des Opérations from 25-49 room Boutique in Paris (France)
Verified
13 months ago
The support we have received for over ten years is simply remarkable. Special mention to Marjorie who ensures good processes and good initiatives with great responsiveness and expertise. A big thank you.
France
France
Directrice des Opérations
Small Hotel
10
Marketing Digital
Director of Communications and Marketing from 25-49 room Bed & Breakfast & Inn in Versailles (France)
Verified
14 months ago
Very professional agency. Special mention to Marjorie for her patience, support, and thoroughness. Thanks to her targeted actions, the ROI of our properties has been optimized. Thank you for this effective collaboration.
France
France
Director of Communications and Marketing
Small Hotel
0
Bad experience
Adjoine Direction from 50-74 room Branded Hotel in Lyon (France)
Verified
14 months ago
I do not recommend this company. They are incompetent, they are not salespeople, they have a poorly drawn contract, they promise services they can't deliver, and worst of all, their customer service is the worst in history. We have never received a single report on the website we created with them, while they pose as online visibility speci...
France
France
Adjoine Direction
Mid-Sized Hotel
8
Serious agency
Responsable e-commerce from 25-49 room Bed & Breakfast & Inn in Toulouse (France)
Verified
18 months ago
Proven websites and advertising campaigns. Easy-to-use tools and dedicated teams.
France
France
Responsable e-commerce
Small Hotel
8
Serious agency
Chargée E-Commerce from 25-49 room Bed & Breakfast & Inn in Toulouse (France)
Verified
18 months ago
What is most appreciable is the responsiveness of the support (often Mathieu) who responds quickly to our requests and always offers several solutions. The new CMS offers to do more actions than before. Proposal of innovative templates
France
France
Chargée E-Commerce
Small Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
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Cendyn hasn’t been recommended by any experts or partners yet
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Support
Unverified
Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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