Cendyn Guestrev

4.2 (38 REVIEWS)

HTR Score icon
HT Score  
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Cendyn Guestrev

Ranked 22 (out of 71) in Revenue Management Systems

Revolutionized profit optimization for hotels and casinos, offering unparalleled insights and flexibility

More than 50% of Cendyn’s reviews come from United States of America.

Bell avatar Bell - AI powered product analyst

I analyzed all of Cendyn’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Cendyn for its powerful and user-friendly tools that significantly enhance revenue management. They appreciate the ability to forecast and adjust rates dynamically, which boosts revenue, and the comprehensive reporting that helps in making informed decisions. However, hoteliers note challenges such as the complexity of rate modification, a need for better system integration, occasional inaccuracies in forecasting, and limited customization in certain reports. This makes Cendyn an overall effective solution for improving revenue while requiring attention to some critical areas for smoother operations.

What Types of Hotels Cendyn is Popular For

Size

14 | X-Small (1-9 room)

8 | Small (10-24 room)

73 | Mid-Sized (25-74 room)

108 | Large (75-199 room)

186 | X-Large (200+ room)

Country

253 | United States of America

28 | France

14 | Canada

11 | Spain

9 | United Kingdom

6 | Italy

5 | South Africa

5 | India

4 | Mexico

4 | Ireland

4 | Australia

3 | United Arab Emirates

3 | Bahrain

2 | Saudi Arabia

2 | Denmark

2 | Switzerland

2 | Thailand

2 | New Zealand

1 | Belgium

1 | Morocco

1 | Greece

1 | Malaysia

1 | Bulgaria

1 | Singapore

1 | Sweden

1 | Cyprus

1 | Kenya

1 | Norway

1 | Myanmar

1 | Netherlands

1 | Japan

1 | Ghana

1 | Korea, South

1 | Qatar

1 | Colombia

1 | Germany

Type

194 | Boutiques

176 | Luxury Hotels

166 | Resorts

150 | Branded Hotels

150 | City Center Hotels

121 | Bed & Breakfast & Inns

112 | Airport/Conference Hotels

85 | Limited Service & Budget Hotels

42 | Casinos

27 | Extended Stay & Serviced Apartments

23 | Hostels

18 | Vacation Rentals & Villas

12 | RV Parks & Campgrounds

9 | Motels

Region

271 | North America

70 | Europe

15 | Asia Pacific

8 | Africa

6 | Oceania

6 | Middle East

1 | South America

Category

170 | Hotel Reservations Software

149 | Booking Engine

57 | Digital Marketing Agencies

48 | Meetings & Events Intelligence

38 | Revenue Management Systems

36 | Business Intelligence

32 | Hotel Metasearch Management Software

26 | Hotel Rate Parity

20 | Hotel CRM & Email Marketing

18 | RFPs & Proposal Management Software

14 | Website Design

8 | Event Management Software

What is Cendyn?

Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Guestrev is a revenue management system designed specifically for hoteliers to optimize their pricing strategies effectively. This platform leverages scientific algorithms and automation to provide precise pricing suggestions, allowing revenue managers to dynamically forecast and adjust rates to maximize revenue. Its user-friendly interface streamlines the revenue management process, making it easier to implement and adapt strategies in real-time. With comprehensive reporting tools, Guestrev offers deep insights into revenue and profit centers, including up to nine customizable categories of ancillary revenue, enabling informed and strategic decision-making to boost profits across all segments.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Cendyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Cendyn

FAQs

Cendyn Guestrev Alternatives

Not sure if Cendyn is right for your hotel? Here are similar Revenue Management Systems vendors that could be a good fit for your hotel:

Capabilities

Guestrev: Total profit optimization

Guestrev: Dynamic pricing solutions

Guestrev: Unlock true guest value

Guestrev: Synchronize PMS data in real time

Grouprev: Robust group forecasting tool

Features

Pricing Optimization

4/5 features

Market Intelligence & Forecasting

4/5 features

Dashboards & Reporting

4/5 features

Automation

4/5 features

Multi-Property Functionality

4/5 features

Available Add-ons & Modules

Demand-based pricing and forecasting maximizes group/event space value

Meetings & Events Intelligence
Grouprev optimizes total hotel revenue by maximizing the value of group and event spaces with demand-based pricing and forecasting. Built using the core strategy of Guestrev’s transient forecast tools, Grouprev provides an unconstrained view and projections into group business at the micro-segment level. Presented with a floor, optimal and ceiling bid rate, sales managers can confidently quote a rate that is based on the expected total revenue and winning probability at the micro-segment level.

PREMIUM ADD-ON

Cendyn Reviews Summary

4.2
Very Good
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.0/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cendyn Guestrev is the #22 most trending product in the Revenue Management Systems category (out of 71) and the #570 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
73 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Cendyn Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cendyn Average Cendyn

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Cendyn Reviews

Hotelier Rating

Excellent
24
Very Good
7
Average
3
Poor
2
Terrible
2

Property Size

  • X-Small (3)
  • Mid-Sized (3)
  • Large (5)
  • X-Large (26)

Country

  • United States of America
    United States of America
    (34)
  • New Zealand
    New Zealand
    (1)
  • Canada
    Canada
    (1)
  • France
    France
    (1)

Region

  • North America
    North America
    (35)
  • Europe
    Europe
    (1)
  • Oceania
    Oceania
    (1)
6

Review

Express Sales Manager from 200 to 499 room Boutique in Williamsburg (United States of America)

Verified
4 days ago
I’ve really enjoyed using this website; it offers an excellent tool for prospecting new leads. that is the best part!
Country United States of America
Express Sales Manager
X-Large Hotel
9

Marketing and data

Senior Sales Manger from 200 to 499 room Branded Hotel in Marietta (United States of America)

Verified
24 days ago
Helps personalize the guest experience through its CRM and marketing tools. The ability to integrate guest data, automate communications, and drive direct bookings makes it both efficient and impactful for hotel operations. It saves time by automating marketing campaigns, confirmations, and upsells. Connects smoothly with PMS, CRS, and book...
Country United States of America
Senior Sales Manger
X-Large Hotel
10

Makes it easy to be able to maintain rate integrity

Senior Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Catoosa (United States of America)

Verified
29 days ago
Very easy to use. Allows me to be able to maintain rate integrity at the click of a button!
Country United States of America
Senior Sales Manager
X-Large Hotel
10

Marketing Digital

Director of Communications and Marketing from 25-49 room Bed & Breakfast & Inn in Versailles (France)

Verified
6 months ago
Very professional agency. Special mention to Marjorie for her patience, support, and thoroughness. Thanks to her targeted actions, the ROI of our properties has been optimized. Thank you for this effective collaboration.
Country France
Director of Communications and Marketing
Mid-Sized Hotel
8

Revenue Management Systems.

Complex Revenue Analyst from 200 to 499 room Boutique in New York City (United States of America)

Verified
2 years ago
Ray Schum was most helpful in assisting us with issues and he did it in a very prompt manner. We had some challenges with Site-Minder and Rate & Inventory interface issues but they were quickly resolved.
Country United States of America
Complex Revenue Analyst
X-Large Hotel
10

New Hotel Support

Area Director of Revenue from 1 to 4 room Boutique in Las Vegas (United States of America)

Verified
2 years ago
We had a brand new hotel opening in November 2023 and the support team at Pegasus was very helpful and quick to respond to all of my questions. I was unfamiliar with much of the process so I appreciated the support.
Country United States of America
Area Director of Revenue
X-Small Hotel
8

GuestRev review

Regional Director of Revenue Management from 75-99 room Boutique in Vinton (United States of America)

Verified
2 years ago
The ability to see and adjust the forecast based on our demand. Make pricing changes and re-forecast. And seeing pricing for competitors in market impact our pricing. Our customer support is very helpful. We routinely meet with stakeholders from Cendyn to review the impact of the product and how we can improve the product and reporting. The...
Country United States of America
Regional Director of Revenue Management
Large Hotel
10

Very Effective and User Friendly Booking Engine

Revenue Analyst from 200 to 499 room Resort in Kennebunkport (United States of America)

Verified
2 years ago
Very pleased with how easy it is to use the booking engine and the very prompt service and assistance one receives from Ray and his team if ever in need.
Country United States of America
Revenue Analyst
X-Large Hotel
9

Great Company and Product to Work with

Regional Director from 1 to 4 room Casino in Las Vegas (United States of America)

Verified
4 years ago
The Cendyn Team is very responsive to any issues/adjustments you need done. The HTNG interface allows for more real-time information to make informed decision. The Web version of the product is very user-friendly.
Country United States of America
Regional Director
X-Small Hotel
10

Its a No-Brainer

Director of Accommodations from 100 to 199 room Bed & Breakfast & Inn in Vernon (Canada)

Verified
5 years ago
Imagine having all of your numbers in "One" location and the ability to run both history and OTB reports in a matter of seconds...yes seconds..and this is only the beginning. This is such a powerful tool, its dynamic, its user friendly and most of all it will both save as well as earn you money right out of the box. The combination of usi...
Country Canada
Director of Accommodations
Large Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Cendyn will help you to organize your data and communication with your leads turning them to guests. Get a centralised view of customer data with tools to take action, with real time insights on each guest so you can measure their value and make smarter decisions

Question:

What differentiates this product or service from the competition?

Answer:

With a focus on integrated hotel CRM, hotel sales, and revenue strategy technology platforms, Cendyn drives sales, marketing, and revenue performance for tens of thousands of hotels across the globe. The Cendyn Hospitality Cloud offers a complete set of software services for the industry, aligning marketing, sales, and revenue teams to optimize their strategies and drive performance and loyalty across their business units.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Your guests are unique. Their passions, journeys, and personality traits push them beyond easily defined demographics. In the age of “customer-first” and machine learning, guests expect hotels to service and communicate based on subtle nuances and details. Guests expect these messages in the channels they prefer and will ignore messages that don’t resonate or that appear irrelevant, tone-deaf, or untargeted.

RecommendationAvatar RecommendationAvatar + 0 recommend
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Fabricio Titiro Director of Hospitality Partnerships @ Oracle Hospitality
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Business Intelligence

Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

89%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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