Guestrev (Cendyn)

Ranked 20 (out of 52) in Revenue Management Systems

Revenue Management Systems

Supercharge profit from every segment of your business

Ratings Snapshot

Certificate of Excellence
Read 29 reviews
86%
Recommend
HTR Score icon
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Profile indicator arrow
Guestrev (Cendyn) has fewer than 10 reviews in the past 6-months.

Learn more about review recency →
Reviews Summary

Ranked #20 out of 52 in Revenue Management Systems

Ease of Use
4.4/5
ROI
4.2/5
Implementation
3.9/5
Customer Support
4.6/5
Verified Customer Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Resort Leader: IDeaS
    80%
    10 verified reviews
  • Casino Leader: Duetto
    89%
    8 verified reviews
  • Boutique Leader: SPOTPILOT
    100%
    3 verified reviews
  • Branded Leader: IDeaS
    93%
    3 verified reviews
  • City Center 1 verified reviews
    100%
    1 verified reviews
  • Vacation Rental Leader: RoomPriceGenie
    100%
    1 verified reviews

Guestrev (Cendyn) Overview

Top Alternative: Gamechanger by Duetto

Guestrev (Cendyn) Overview

Guestrev is the leading revenue management and profit optimization solution geared towards hotels and casinos. Its powerful features deliver flexible and real-time actionable insights that incorporate optimal pricing suggestions, even at the most granular level. Guestrev combines both science and rules-based automation with the right level of control that revenue managers crave. With the unwaveri...

About Cendyn

Founded in 1996 | Headquarters in Boca Raton United States | 240 employees

Cendyn is the leading innovative cloud software and services provider for the hospitality industry. With a focus on integrated hotel CRM, hotel sales, and reven...

1/3

Integrates with

  • Booking Engine
  • Channel Managers
  • Rate Shopping & Market Intelligence
Browse integrations (16 verified)

Pros & Cons

Like 86% recommend

Director of Reservations and Resort Communications from Casino

All Rainmaker Team Members make you feel like family. They are there to constantly provide support with any and every question, concern, challenge.

Room Revenue Manager from Resort

I like the support. Support is responsive and quick to notify us of issues. Second, are the canned reports and being able to schedule RevIntel reports. The majority of reports are helpful and assist in dissecting data ...

VP Revenue Management & Distribution from Resort

Revintel: fast pulling of reports. Can be exported into Excel. Easy of use. GuestRev: Rate uploading tool is amazing and hitch-free.

Director of Hotel Operations

Nothing comes to mind at this time. They are always there when I need them.

Revenue Manager in Schenectady (United States)

Forecasting was always way off even after talking with their 'data scientists' weekly. Pricing recommendations could never be trusted, and I always did them in excel then manually enter day by day in RainMaker to push t...

Director of Planning & Analysis from Casino in Wyomissing (United States)

Automated reporting in GuestRev is primitive. Must add reporting package. Old extract 1 time per night is limiting for properties that have a lot of short-term or in the day pickup.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Cendyn is a worldwide reference in the Hospitality Marketing, e-Marketing, CRM and other key areas for the Hospitality Industry. Oracle Hospitality has a long standing relationship with Cendyn in building integration to these suite of products.

by Fabricio Titiro (Oracle Hospitality) on July 19, 2021

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

Cendyn is a large corporation with a solid experience and global footprint, this provides customers with the reassurance that they technology investments are in good hands. Cendyn responds fast and has been working with Oracle Hospitality in multiple innovative initiatives.

by Fabricio Titiro (Oracle Hospitality) on July 19, 2021

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Cendyn should be on your short list of potential candidates if your hotel is looking for a proven and innovative solution for your hotel. We have a long standing relationships with Cendyn and we keep evolving in our partnerships to bring more innovative solution to the market together.

by Fabricio Titiro (Oracle Hospitality) on July 19, 2021

See more answers (1)
User avatar image User avatar image
Recommended by

Cendyn Alternatives

View Cendyn alternatives

Find the perfect fit

Want to find out if Cendyn is the best fit for your hotel?

Take the Quiz
Quiz image profile

GETTING STARTED

Download the 2021 Revenue Management Systems buyer’s guide

Free download
Buyers cover image buyes image guides

Features

  • Dynamic Pricing
  • Price sensitivity modeling
  • Fully automated revenue management
  • "What-if" scenario analysis
  • Guided workflows
  • Group pricing & evaluation
  • Channel management
  • Analytics dashboard
  • Multi-property Management
  • Open API
  • Mobile App
  • Inventory Management
  • Open Pricing
  • Lost Business Data
  • Automated Room-Type Pricing
  • 365-Day Forward Pricing
  • Dynamic Price Hierarchy Control
  • Real-time price optimization
  • Alternate Property Reccomendations
  • Alternate Stay Date Recommendations
  • Five-Year Forecasting
  • Smart Spreading Technology
  • Financial Forecast Builder
  • Scheduled Reports
  • Custom Reports
  • Single Sign-On
  • Enterprise Business Guidelines
  • Mobile Friendly Design
  • Future Market Demand Data
  • Price Explanation
  • Controlled Automation

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • New Zealand
  • Canada

29 Verified Cendyn Reviews

Likelihood to Recommend
Filter by property type
Filter by geography
notification
Low review volume alert

This vendor is 87% below the category average..

Arrow down notification
Declining share of voice

This vendor has fewer recent reviews than average compared to other top Revenue Management Systems providers. It is advised that you ask for recent references before proceeding.

Apr 23, 2021

Guestrev (Cendyn) Review: Great Company and Product to Work with

Regional Director from Casino in Las Vegas (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The Cendyn Team is very responsive to any issues/adjustments you need done. The HTNG interface allows for more real-time information to make informed decision. The Web version of the product is very use...

What do you dislike or think could be improved?

The set-up of your initial input information can be very time-consuming...especially when using both GroupRev and GuestRev. Providing an easier way to input in one system alone and having both systems pi...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5

Mar 18, 2021

Guestrev (Cendyn) Review: Its a No-Brainer

Director of Accommodations from Vacation Rental in Vernon (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Imagine having all of your numbers in "One" location and the ability to run both history and OTB reports in a matter of seconds...yes seconds..and this is only the beginning. This is such a powerful tool...

What do you dislike or think could be improved?

Can't wait to see the product evolving and for the introduction of dynamic room type segmentation, so rates for room types can flow independently from each other. Right now is good...but it will be GRE...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Dec 24, 2020

Guestrev (Cendyn) Review: Review of Revintel, GuestRev, and GroupRev

Room Revenue Manager from Resort in Breckenridge (United States)

Recommend 5/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

I like the support. Support is responsive and quick to notify us of issues. Second, are the canned reports and being able to schedule RevIntel reports. The majority of reports are helpful and assist in ...

What do you dislike or think could be improved?

For over 4 years, the improvement to change rate differentials / modifiers by unit type and control it myself has been promised to be available in a few months. It is still 3 to 5 months from being avail...

Customer Support
5
Ease of Use
3.5
Value for money
1.5
Implementation
3.5

Dec 16, 2020

Guestrev (Cendyn) Review: Great!

Front Desk Clerk from Resort in Menlo Park (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I love how cendyn is a great way to connect with hotel guest and how easy and clear it is for us users to navigate.

What do you dislike or think could be improved?

Not much is needed to be improved with cendyn since I have not encountered with any problems with this program.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Dec 15, 2020

Guestrev (Cendyn) Review: Great Experience

Executive Administrator from Boutique in New York (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

I had a great experience. The agent was kind, eager to help, and solved my issue in a timely manner.

What do you dislike or think could be improved?

I was really quite pleased with the service provided. The only thing I can think of would be the hold time waiting to reach an agent.

Customer Support
4.5
Ease of Use
5
Value for money
4.5
Implementation
5

Dec 10, 2020

Guestrev (Cendyn) Review: Good, but needs to improve on some areas

Director of Revenue from Casino in Auckland (New Zealand)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

- easy to navigate - the ability to forecast rooms and gaming revenue, by segment - some useful reports tracking pace and pick up by segment

What do you dislike or think could be improved?

- very complicated to upload Forecast into RevIntel - a number of reports need to improve for a better customer experience - GuestRev should be able to indicate total value of each gaming customer (room...

Customer Support
3
Ease of Use
3.5
Value for money
3.5
Implementation
3.5

Pricing

Profile empty

Cendyn hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Related articles

View all

Related industry news

View all

Resources & reports

View all

Popular Guestrev (Cendyn) Integrations

View all (16 Cendyn Integrations)