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Cendyn Guestrev
4.2 (35 REVIEWS)
Kilian, Holly, Nikolay + 17 more experts recommend Cendyn
Read RecommendationsRanked 18 (out of 65) in Revenue Management Systems
Revolutionized profit optimization for hotels and casinos, offering unparalleled insights and flexibility
89% recommended by 272 hotels
Hyatt, Virgin, Onyx Hospitality Group & 269 others
Bell - AI powered product analyst
I analyzed all of Cendyn’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Cendyn for its powerful and user-friendly tools that significantly enhance revenue management. They appreciate the ability to forecast and adjust rates dynamically, which boosts revenue, and the comprehensive reporting that helps in making informed decisions. However, hoteliers note challenges such as the complexity of rate modification, a need for better system integration, occasional inaccuracies in forecasting, and limited customization in certain reports. This makes Cendyn an overall effective solution for improving revenue while requiring attention to some critical areas for smoother operations.
Hyatt, Virgin, Onyx Hospitality Group & 269 others
Read their reviewsWhat Types of Hotels Cendyn is Popular For
Size
101 | Large (75-199 room)
64 | Medium (25-74 room)
8 | Small (10-24 room)
113 | X-Large (200+ room)
32 | X-Small (1-9 room)
Country
199 | United States of America
21 | France
11 | Spain
9 | Canada
8 | United Kingdom
6 | Italy
5 | South Africa
4 | Mexico
4 | Ireland
4 | India
4 | Australia
3 | United Arab Emirates
3 | Bahrain
2 | Saudi Arabia
2 | Denmark
2 | Switzerland
2 | New Zealand
1 | Bulgaria
1 | Malaysia
1 | Greece
1 | Singapore
1 | Sweden
1 | Cyprus
1 | Bermuda
1 | Kenya
1 | Morocco
1 | Norway
1 | Belgium
1 | Japan
1 | Ghana
1 | Korea, South
1 | Qatar
1 | Dominican Republic
1 | Germany
1 | Colombia
1 | Myanmar
Type
90 | Bed & Breakfast & Inns
158 | Boutiques
92 | Branded Hotels
42 | Casinos
111 | City Center Hotels
68 | Airport/Conference Hotels
20 | Extended Stay & Serviced Apartments
13 | Hostels
66 | Limited Service & Budget Hotels
126 | Luxury Hotels
8 | Motels
148 | Resorts
10 | RV Parks & Campgrounds
15 | Vacation Rentals & Villas
Region
212 | North America
61 | Europe
12 | Asia Pacific
6 | Oceania
6 | Middle East
1 | South America
2 | Central America
8 | Africa
Category
18 | Business Intelligence
35 | Revenue Management Systems
166 | Hotel Reservations Systems
27 | Hotel Metasearch Management Software
23 | Hotel Rate Parity
144 | Booking Engine
54 | Digital Marketing Agencies
11 | RFPs & Proposal Management Software
7 | Website Design
16 | Hotel CRM & Email Marketing
4 | Event Management Software
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Capabilities
Guestrev: Total profit optimization
Guestrev: Dynamic pricing solutions
Guestrev: Unlock true guest value
Guestrev: Synchronize PMS data in real time
Grouprev: Respond to RFPs with confidence
Grouprev: Maximize total hotel revenue and profit
Features
Pricing Optimization
Market Intelligence & Forecasting
Dashboards & Reporting
Automation
Multi-Property Functionality
Group Business
Integrations
Other
Available Add-ons & Modules
Demand-based pricing and forecasting maximizes group/event space value
Meetings & Events IntelligenceRecommended by
Achievements
This vendor's trending score is rising, Cendyn Guestrev is the #12 most trending product in the Revenue Management Systems category (out of 65) and the #410 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
"Cendyn’s website and CMS services were instrumental in redefining Margaritaville Hotel & Resorts’ online visual identity and brand presence. Their teams really understand how to create an optimal web experience for guests while supporting multiple, complex properties."
"Revintel is great for us because it consolidates all of the data from different sources into one platform that we can run many different reports off of, that really assist us in making the right decisions."
"Cendyn is a great product for us. It really helps us figure out what our occupancy will be and what the demand looks like. We use Cendyn’s Guestrev product for our revenue management system. It’s a great dynamic system that looks at all of the different business demands and gives us a great forecast. From there, we’re really able to optimize and figure out the right pricing points and looking at their recommendations to optimize our business."
"Using Guestfolio CRM is simple, but the payoffs on how it improves guest communications and hotel insights have been massive."
"Using every element of Guestfolio CRM has enabled us to simplify the whole experience for the guest. It doesn’t just save time for us as a team, it is vital for the guest to improve their overall experience at Nita Lake Lodge."
"Guestrev had the types of reports we were looking for, including forecasting, on-the-books as well as historical. It's very difficult in the high-end luxury market to convince people to move into that daily rate market so we needed a solution that helps us with that process."
"We have been using Pegasus Analytics for over a year and find it a great help to understand the key drivers influencing demand and revenue. It has helped our sales team in understanding the booking pattern of key clients, helping us in our 2019 rate and negotiation strategy."
"We have used eProposal for so long now, it’s become second nature! It makes everything so much easier for the team. Everything auto-populates so is extremely fast to send out our proposals – the first electronic interaction is fast and seamless which works well for our customers."
"Partnering with Cendyn was an easy choice. The robust offering of services (eProposal, eMenus, eInsight and digital media) have armed our sales and marketing team with powerful selling tools. eProposal integrates seamlessly with CI/TY, allowing for the creation of highly personalized proposals in minutes, gaining more time to focus on revenue-generation. Plus, Cendyn’s communication suite with real-time alerts ensures no lead is forgotten."
"I love eProposal. I recommend it to hoteliers and event planners responding to RFPs. It’s much easier to get our proposals to the top of the line. When responding to RFPs, speed is everything and eProposal saves us time and gives us the competitive edge."
"I’ve seen lots of companies run their marketing in a silo, but by using Cendyn's CRM and digital marketing services together, it allows us to really direct our efforts to what the data is telling us. We can spend our dollars on what is most effective. It takes the guesswork out of a lot of things. It’s so beneficial to have them integrated together."
"With Cendyn, we see direct, bottom line improvement to our CRM efforts and ability to nurture a repeat client base. Cendyn has performed so quickly, especially in times of need. It’s been a great boom for us."
"“Our revenue management system is one of the primary factors behind our multi-year run of successes, there are other contributory factors, certainly, but the (guestrev) system clearly helps us support and execute on our strategies."
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
"Since we’ve partnered with Cendyn, we’ve doubled the size of our database. Cendyn has allowed us to really focus and grow our channel mix. We’ve exceeded our goals in the channels most profitable to us."
"The training Cendyn provided was extremely helpful. Our trainer Cassandra did an outstanding job. She took the time to thoroughly answer questions and was very detailed throughout the entire experience. Our product service managers were wonderful, especially Debi. Her patience, ability to guide, assist and just being there to answer questions was fantastic!"
"We are delighted with the functionality that Guestfolio offers and are excited with the ability to be able to track our return on investment, as well as being able to track and interact with our clients."
"As a Relais & Châteaux property, providing a high quality guest experience at Hotel Wailea is our number one priority. Guestfolio’s personal concierge has helped us anticipate guest needs before they arrive, their pre and post-stay emails have kept us in touch with our clientele, and their surveys have helped us raise our own service standards by providing quick and candid guest feedback."
"Guestfolio is always finding a way to make their product as user-friendly as possible for clients and we really appreciate how they are constantly innovating and evolving their product."
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
"I appreciate many features of the booking engine. The dashboard is very intuitive and user-friendly, allowing us to easily manage our content, distribution, metasearch connectivity, and many other critical components of a successful digital marketing strategy. I also find geo-targeting and the dynamic pricing rules incredibly valuable—both tools allow us to deliver the most competitive and attractive rates to the correct guest. As a result, we experience much higher conversion rates and direct bookings."
"I'm on my ninth year here [at Beach Terrace Inn] and we've been through several digital marketing companies through the process. I have found Travel Tripper's folks to be by far the most innovative...With some of our previous companies, I really felt like we were just an account that they handled. With Travel Tripper, I feel very much that they're invested in our success."
"I really love working with their team. Everyone from our account manager to the client support team, to the product specialists have just been a dream to work with. It's been like night and day in comparison to vendors that we've worked with previously in a similar space."
"In my previous roles, I worked at several brand hotels. While I received a lot of support, there was a sacrifice or lack of flexibility and creativity. However, with Travel Tripper (now Pegasus), these are all turned into opportunities — instead of adjusting myself to follow the brand's cookie-cutter rules, I’m able to talk to my CRS manager as well as the digital agency team to brainstorm and implement our ideas. So I’m very excited about the fact that I have the flexibility and expert support from their team to make things happen."
"As a market intelligence tool, revcaster gives us a better understanding of a hotel’s competitive set and how we should price position ourselves."
"After a hiccup-free implementation process, we found grouprev to be extremely user-friendly, and saw immediate results."
"It is extremely valuable to us to have one comprehensive platform pulling data company-wide so that we can have a consistent, single source of truth for each property"
Featured Customers
More Products by Cendyn
Hotelier Rating
Hoteliers like Cendyn for its powerful and user-friendly tools that significantly enhance revenue management. They appreciate the ability to forecast and adjust rates dynamically, which boosts revenue, and the comprehensive reporting that helps in making informed decisions. However, hoteliers note challenges such as the complexity of rate modification, a need for better system integration, occasional inaccuracies in forecasting, and limited customization in certain reports. This makes Cendyn an overall effective solution for improving revenue while requiring attention to some critical areas for smoother operations.
AI-generated from the text of customer reviews
Looking for specific info?
Revenue Management Systems.
Complex Revenue Analyst from 200 to 499 room Boutique in New York City (United States of America)