Guestrev (Cendyn)

Ranked 9 (out of 52) in Revenue Management Systems

Revenue Management Systems

Achieve total revenue optimization with Guestrev

Ratings Snapshot

Certificate of Excellence
Read 29 reviews
86%
Recommend
HTR Score icon
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #9 out of 52 in Revenue Management Systems

Ease of Use
4.4/5
ROI
4.2/5
Implementation
3.9/5
Customer Support
4.6/5
Verified Customer Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Luxury Hotels 8 verified reviews
    91%
  • Resorts 7 verified reviews
    74%
  • Casinos 5 verified reviews
    92%
  • Boutiques 2 verified reviews
    100%
  • City Center Hotels 2 verified reviews
    100%
  • Branded Hotels 1 verified reviews
    90%

Guestrev (Cendyn) Overview

Guestrev (Cendyn) Overview

Achieve total revenue optimization with Guestrev, a solution built to supercharge profit for every segment of your hotel and casino business. It provides rules-based automation with the right level of control revenue managers crave. Evaluate and understand your property’s mix of revenue and profit centers holistically and more strategically with up to nine custom categories of ancillary revenue....

About Cendyn View website

Founded in 1996 | Headquarters in Boca Raton United States | 570 employees

Cendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an in...

Other Products by Cendyn

Integrates with

  • Property Management Systems
  • Hotel Management Software
  • Channel Managers
Browse integrations (18 verified)

What customers love about Guestrev (Cendyn)

Like 86% recommend

Revenue Manager from Resorts in Big Sky (United States)

It has changed our pricing structure for the better, has a convenient look, and is easy to navigate. Give the product 12 months and schedule a review of what it's learned from your business. I know you will be confident ...

Revenue Manager from Resorts in Minneapolis (United States)

- The features I find most helpful are the Action Index, total percentage occupancy OTB, and Market Rate vs Quoted Rate. - Rate Recommendations per room category are also helpful. Ensure the property's systems are ...

Revenue Manager from Resorts in Chelan (United States)

It's easy to use, everything is at your finger tips and their Support and Training is amazing! The system interfaced with our Property Management Software nicely and makes things very simple for updating rates with reco...

Director of Planning & Analysis from Casinos in Wyomissing (United States)

Player level detail reporting, flexibility of forecast to adapt to business trends, vendor participation with the client to ensure maximum application functionality.

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Cendyn is a worldwide reference in the Hospitality Marketing, e-Marketing, CRM and other key areas for the Hospitality Industry. Oracle Hospitality has a long standing relationship with Cendyn in building integration to these suite of products.

by Fabricio Titiro (Oracle Hospitality) on July 19, 2021

See more answers (1)
Question:

What differentiates this product or service from the competition?

Answer:

Cendyn is a large corporation with a solid experience and global footprint, this provides customers with the reassurance that they technology investments are in good hands. Cendyn responds fast and has been working with Oracle Hospitality in multiple innovative initiatives.

by Fabricio Titiro (Oracle Hospitality) on July 19, 2021

See more answers (1)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Cendyn should be on your short list of potential candidates if your hotel is looking for a proven and innovative solution for your hotel. We have a long standing relationships with Cendyn and we keep evolving in our partnerships to bring more innovative solution to the market together.

by Fabricio Titiro (Oracle Hospitality) on July 19, 2021

See more answers (1)
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Features

Pricing Optimization

4/5 features

Market Intelligence & Forecasting

4/5 features

Dashboards & Reporting

4/5 features

Automation

4/5 features

Multi-Property Functionality

4/5 features

Want to go behind the scenes and see how Guestrev (Cendyn) works?

Clients & references

References & testimonials

Testimonial avatar
Guestrev had the types of reports we were looking for, including forecasting, on-the-books as well as historical. It's very difficult in the high-end luxury market to convince people to move into that...
Mary Arcuri Group Director of Reservations & Revenue at the Ocean House
Testimonial avatar
Cendyn is a great product for us. It really helps us figure out what our occupancy will be and what the demand looks like. We use Cendyn’s Guestrev product for our revenue management system. It’s ...
Stephanie Wheeler VP of Revenue Management at the The Boyd Gaming Corporation

Featured partners

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Awards & Certifications

techAwards empty image

Cendyn doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • New Zealand
  • Canada

29 Verified Cendyn Reviews

Likelihood to Recommend
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April 23, 2021

Guestrev (Cendyn) Review: Great Company and Product to Work with

Regional Director from Casinos in Las Vegas (United States of America)

Recommend 9/10
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What do you like most?

The Cendyn Team is very responsive to any issues/adjustments you need done. The HTNG interface allows for more real-time information to make informed decision. The Web version of the product is very use...

What do you dislike or think could be improved?

The set-up of your initial input information can be very time-consuming...especially when using both GroupRev and GuestRev. Providing an easier way to input in one system alone and having both systems pi...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4.5

March 18, 2021

Guestrev (Cendyn) Review: Its a No-Brainer

Director of Accommodations from Luxury Hotels in Vernon (Canada)

Recommend 10/10
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What do you like most?

Imagine having all of your numbers in "One" location and the ability to run both history and OTB reports in a matter of seconds...yes seconds..and this is only the beginning. This is such a powerful tool...

What do you dislike or think could be improved?

Can't wait to see the product evolving and for the introduction of dynamic room type segmentation, so rates for room types can flow independently from each other. Right now is good...but it will be GRE...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 24, 2020

Guestrev (Cendyn) Review: Review of Revintel, GuestRev, and GroupRev

Room Revenue Manager from Resorts in Breckenridge (United States of America)

Recommend 5/10
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What do you like most?

I like the support. Support is responsive and quick to notify us of issues. Second, are the canned reports and being able to schedule RevIntel reports. The majority of reports are helpful and assist in ...

What do you dislike or think could be improved?

For over 4 years, the improvement to change rate differentials / modifiers by unit type and control it myself has been promised to be available in a few months. It is still 3 to 5 months from being avail...

Customer Support
5
Ease of Use
3.5
Value for money
1.5
Implementation
3.5

December 16, 2020

Guestrev (Cendyn) Review: Great!

Front Desk Clerk from Luxury Hotels in Menlo Park (United States of America)

Recommend 10/10
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What do you like most?

I love how cendyn is a great way to connect with hotel guest and how easy and clear it is for us users to navigate.

What do you dislike or think could be improved?

Not much is needed to be improved with cendyn since I have not encountered with any problems with this program.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2020

Guestrev (Cendyn) Review: Great Experience

Executive Administrator from Boutiques in New York (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

I had a great experience. The agent was kind, eager to help, and solved my issue in a timely manner.

What do you dislike or think could be improved?

I was really quite pleased with the service provided. The only thing I can think of would be the hold time waiting to reach an agent.

Customer Support
4.5
Ease of Use
5
Value for money
4.5
Implementation
5

December 10, 2020

Guestrev (Cendyn) Review: Good, but needs to improve on some areas

Director of Revenue from Luxury Hotels in Auckland (New Zealand)

Recommend 7/10
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What do you like most?

- easy to navigate - the ability to forecast rooms and gaming revenue, by segment - some useful reports tracking pace and pick up by segment

What do you dislike or think could be improved?

- very complicated to upload Forecast into RevIntel - a number of reports need to improve for a better customer experience - GuestRev should be able to indicate total value of each gaming customer (room...

Customer Support
3
Ease of Use
3.5
Value for money
3.5
Implementation
3.5

Pricing

Profile empty

Cendyn hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Recent press releases

Resources & reports

Infographic: How to use social influencers successfully to market your hotel

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Popular Guestrev (Cendyn) Integrations

View all (18 Cendyn Integrations)