Cendyn Guestrev

4.2 (35 REVIEWS)

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HT Score  
74 out of 100
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Carmen, Tiago, Miguel + 16 more experts recommend Cendyn

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Cendyn Guestrev

4.2 (35 REVIEWS)

Ranked 13 (out of 62) in Revenue Management Systems

Revolutionized profit optimization for hotels and casinos, offering unparalleled insights and flexibility

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Ratings Summary

4.2
Very Good
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
3.9/5

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Achievements

Trending Product

This vendor's trending score is rising, Cendyn Guestrev is the #14 most trending product in the Revenue Management Systems category (out of 62) and the #404 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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74 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Cendyn Guestrev
Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Our solution combines science and automation to deliver precise pricing suggestions at every level, empowering revenue managers to personalize pricing effortlessly. Streamline your strategy with real-time adaptability and boost profits across all segments. Evaluate and understand your property’s mix of revenue and profit centers holistically and more strategically with up to nine categories of ancillary revenue, custom to your hotel.

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Capabilities

Guestrev: Total profit optimization

Guestrev: Dynamic pricing solutions

Guestrev: Unlock true guest value

Guestrev: Synchronize PMS data in real time

Grouprev: Robust group forecasting tool

Features

Pricing Optimization

4/5 features

Market Intelligence & Forecasting

4/5 features

Dashboards & Reporting

4/5 features

Automation

4/5 features

Multi-Property Functionality

4/5 features

Available Add-ons & Modules

Demand-based pricing and forecasting maximizes group/event space value

Meetings & Events Intelligence
Grouprev optimizes total hotel revenue by maximizing the value of group and event spaces with demand-based pricing and forecasting. Built using the core strategy of Guestrev’s transient forecast tools, Grouprev provides an unconstrained view and projections into group business at the micro-segment level. Presented with a floor, optimal and ceiling bid rate, sales managers can confidently quote a rate that is based on the expected total revenue and winning probability at the micro-segment level.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cendyn Average Cendyn

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2

Success Stories

30

References

46

Featured Customers

Popularity by Segment

Size

3 | X-Small (1-9 room)

5 | Small (10-24 room)

30 | Medium (25-74 room)

66 | Large (75-199 room)

136 | X-Large (200+ room)

Country

201 | United States of America

14 | France

10 | Canada

9 | Spain

7 | United Kingdom

5 | Ireland

4 | Italy

4 | South Africa

4 | Australia

3 | United Arab Emirates

3 | Bahrain

3 | Mexico

2 | Saudi Arabia

2 | Denmark

2 | Greece

2 | Bermuda

2 | India

2 | Germany

2 | Mauritius

2 | New Zealand

1 | Grenada

1 | Saint Lucia

1 | Dominica

1 | Singapore

1 | Bulgaria

1 | Sweden

1 | Barbados

1 | Malaysia

1 | Cyprus

1 | Kenya

1 | Norway

1 | Belgium

1 | Japan

1 | Ghana

1 | Korea, South

1 | Dominican Republic

1 | Qatar

1 | Colombia

1 | Switzerland

1 | Myanmar

Type

97 | Boutiques

83 | Resorts

68 | Luxury Hotels

46 | City Center Hotels

41 | Branded Hotels

31 | Casinos

18 | Bed & Breakfast & Inns

18 | Airport/Conference Hotels

11 | Extended Stay & Serviced Apartments

11 | Limited Service & Budget Hotels

11 | Vacation Rentals & Villas

8 | Hostels

7 | RV Parks & Campgrounds

6 | Motels

Region

214 | North America

51 | Europe

10 | Asia Pacific

8 | Africa

7 | Central America

6 | Oceania

6 | Middle East

1 | South America

Category

166 | Hotel Reservations Systems

143 | Booking Engine

52 | Digital Marketing Agencies

35 | Revenue Management Systems

18 | Business Intelligence

18 | Hotel Metasearch Management Software

11 | RFPs & Proposal Management Software

8 | Hotel CRM & Email Marketing

5 | Website Design

4 | Event Management Software

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Hotelier Rating

Excellent
217
Very Good
51
Average
28
Poor
10
Terrible
4

Property Size

  • X-Small (3)
  • Small (5)
  • Medium (30)
  • Large (66)
  • X-Large (136)

Country

  • United States of America
    United States of America
    (201)
  • France
    France
    (14)
  • Canada
    Canada
    (10)
  • Spain
    Spain
    (9)
  • United Kingdom
    United Kingdom
    (7)
  • Ireland
    Ireland
    (5)
  • Italy
    Italy
    (4)
  • South Africa
    South Africa
    (4)
  • Australia
    Australia
    (4)
  • United Arab Emirates
    United Arab Emirates
    (3)
  • Bahrain
    Bahrain
    (3)
  • Mexico
    Mexico
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Denmark
    Denmark
    (2)
  • Greece
    Greece
    (2)
  • Bermuda
    Bermuda
    (2)
  • India
    India
    (2)
  • Germany
    Germany
    (2)
  • Mauritius
    Mauritius
    (2)
  • New Zealand
    New Zealand
    (2)
  • Grenada
    Grenada
    (1)
  • Saint Lucia
    Saint Lucia
    (1)
  • Dominica
    Dominica
    (1)
  • Singapore
    Singapore
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Sweden
    Sweden
    (1)
  • Barbados
    Barbados
    (1)
  • Malaysia
    Malaysia
    (1)
  • Cyprus
    Cyprus
    (1)
  • Kenya
    Kenya
    (1)
  • Norway
    Norway
    (1)
  • Belgium
    Belgium
    (1)
  • Japan
    Japan
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Qatar
    Qatar
    (1)
  • Colombia
    Colombia
    (1)
  • Switzerland
    Switzerland
    (1)
  • Myanmar
    Myanmar
    (1)

Region

  • North America
    North America
    (214)
  • Europe
    Europe
    (51)
  • Asia Pacific
    Asia Pacific
    (10)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (1)
  • Central America
    Central America
    (7)
  • Africa
    Africa
    (8)
8

Revenue Management Systems.

Complex Revenue Analyst from 200 to 499 room Boutique in New York (United States of America)

Verified
5 months ago
Ray Schum was most helpful in assisting us with issues and he did it in a very prompt manner. We had some challenges with Site-Minder and Rate & Inventory interface issues but they were quickly resolved.
Country United States of America
Complex Revenue Analyst
X-Large Hotel
10

New Hotel Support

Area Director of Revenue from 100 to 199 room Boutique in New York (United States of America)

Verified
5 months ago
We had a brand new hotel opening in November 2023 and the support team at Pegasus was very helpful and quick to respond to all of my questions. I was unfamiliar with much of the process so I appreciated the support.
Country United States of America
Area Director of Revenue
Large Hotel
8

GuestRev review

Regional Director of Revenue Management from 200 to 499 room Casino in Vinton (United States of America)

Verified
6 months ago
The ability to see and adjust the forecast based on our demand. Make pricing changes and re-forecast. And seeing pricing for competitors in market impact our pricing. Our customer support is very helpful. We routinely meet with stakeholders from Cendyn to review the impact of the product and how we can improve the product and reporting. The...
Country United States of America
Regional Director of Revenue Management
X-Large Hotel
10

Very Effective and User Friendly Booking Engine

Revenue Analyst from 200 to 499 room Resort in Kennebunkport (United States of America)

Verified
7 months ago
Very pleased with how easy it is to use the booking engine and the very prompt service and assistance one receives from Ray and his team if ever in need.
Country United States of America
Revenue Analyst
X-Large Hotel
9

Great Company and Product to Work with

Regional Director from 500+ room Casino in Las Vegas (United States of America)

Verified
3 years ago
The Cendyn Team is very responsive to any issues/adjustments you need done. The HTNG interface allows for more real-time information to make informed decision. The Web version of the product is very user-friendly.
Country United States of America
Regional Director
X-Large Hotel
10

Its a No-Brainer

Director of Accommodations from 100 to 199 room Luxury Hotel in Vernon (Canada)

Verified
3 years ago
Imagine having all of your numbers in "One" location and the ability to run both history and OTB reports in a matter of seconds...yes seconds..and this is only the beginning. This is such a powerful tool, its dynamic, its user friendly and most of all it will both save as well as earn you money right out of the box. The combination of usi...
Country Canada
Director of Accommodations
Large Hotel
5

Review of Revintel, GuestRev, and GroupRev

Room Revenue Manager from 200 to 499 room Airport/Conference Hotel in Breckenridge (United States of America)

Verified
3 years ago
I like the support. Support is responsive and quick to notify us of issues. Second, are the canned reports and being able to schedule RevIntel reports. The majority of reports are helpful and assist in dissecting data based on market segments by day and by price. A problem solved is market Segmentation by day. This helps with demand and...
Country United States of America
Room Revenue Manager
X-Large Hotel
10

Great!

Front Desk Clerk from 75-99 room Luxury Hotel in Menlo Park (United States of America)

Verified
3 years ago
I love how cendyn is a great way to connect with hotel guest and how easy and clear it is for us users to navigate.
Country United States of America
Front Desk Clerk
Large Hotel
10

Great Experience

Executive Administrator from 200 to 499 room Boutique in New York (United States of America)

Verified
3 years ago
I had a great experience. The agent was kind, eager to help, and solved my issue in a timely manner.
Country United States of America
Executive Administrator
X-Large Hotel
10

A must have RMS for optimization!

Director of Revenue from 200 to 499 room Luxury Hotel in Coral Gables (United States of America)

Verified
3 years ago
The Cendyn support team is great to work with, efficient and quick response time. The Cendyn systems are easy to learn and work well.
Country United States of America
Director of Revenue
X-Large Hotel
  • 1
  • 2
  • 3
  • 4

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

We have been partnering with Cendyn for many years, their CRS powers many of our customers and plugs seamlessly into our hotel commerce platform that specialises in distribution. With the recent merge, Cendyn offers an even deeper portfolio including a top-notch CRM which means their customers are cared for in all aspects of distribution and marketing.

Question:

What differentiates this product or service from the competition?

Answer:

As Cendyn and their best in class CRM have merged with Pegasus and Travel Tripper, their customer base gets market leading technology across the board, from CRM to CRS to BE. This fits perfectly with SiteMinder's world largest hotel commerce platform and offers Cendyn's hotel customers the opportunity to get best in breed solution across the board.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Its all great products but some of them require expertise and in depth training so I would advise my customers to really familiarise themselves with the product capabilities so they can get the most out of the product suite.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 16 recommend
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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2024

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Response Time

Less than a day

Recommended

89%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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