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ALICE Housekeeping by Actabl
4.6 (516 REVIEWS)
HT Score
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Jose, Bryan, Sebastien + 52 more experts recommend Actabl
Read Recommendations
ALICE Housekeeping by Actabl
Ranked 3 (out of 36) in Housekeeping Software
2026 Finalist
HotelTechAwards
Hoteliers voted Actabl as the #3 Housekeeping Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldMore Done, Less Redone
92% recommended by 1789 hotels
Rosewood, Montage, Posadas & 1786 others
Bell - AI powered product analyst
I analyzed all of Actabl’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
ALICE App is transformative in hotel management, primarily enhancing efficiency and guest satisfaction by streamlining operations across all departments. It offers real-time task management, optimizes housekeeping assignments, and ensures quick service through integrated workflows. By minimizing miscommunication and enabling precise task execution, ALICE bolsters internal collaboration and elevates guest experiences. However, users report interface clutter, occasional system lags, and integration issues with legacy systems. Evaluating these points is crucial for potential buyers to ensure alignment with their operational needs.
Rosewood, Montage, Posadas & 1786 others
Read their reviewsWhat Types of Hotels Actabl is Popular For
Size
48 | X-Small (1-9 room)
113 | Small (10-49 room)
337 | Mid-Sized (50-99 room)
1514 | Large (100-499 room)
392 | X-Large (500+ room)
Country
1950 | United States
97 | Mexico
61 | Canada
27 | United Kingdom
26 | United Arab Emirates
19 | Sweden
17 | India
15 | Norway
11 | South Africa
10 | Turkey
10 | Spain
9 | Saudi Arabia
7 | Japan
7 | Italy
6 | Ireland
6 | Indonesia
5 | Thailand
5 | Singapore
5 | Bahamas
5 | Cyprus
4 | Malaysia
4 | Vietnam
4 | China
4 | Australia
3 | Cayman Islands
3 | Netherlands
3 | Morocco
3 | Colombia
3 | Hungary
3 | Brazil
3 | Austria
3 | Egypt
2 | Jordan
2 | Sri Lanka
2 | Poland
2 | Kazakhstan
2 | Turks and Caicos Islands
2 | Czech Republic
2 | Peru
2 | Qatar
2 | Oman
2 | Ethiopia
2 | Portugal
2 | Belgium
2 | Puerto Rico
2 | Pakistan
2 | Bahrain
1 | Finland
1 | Philippines
1 | French Polynesia
1 | France
1 | Hong Kong
1 | Belize
1 | Rwanda
1 | Switzerland
1 | Greece
1 | Denmark
1 | Azerbaijan
1 | Guatemala
1 | Laos
1 | Maldives
1 | Albania
1 | Montenegro
1 | Panama
1 | Kenya
1 | Germany
1 | Bangladesh
1 | Kuwait
1 | Fiji
1 | Cambodia
Type
1314 | Branded Hotels
1103 | Luxury Hotels
999 | Boutique Hotels
945 | Resorts
844 | Bed & Breakfast & Inns
800 | Airport/Conference Hotels
631 | City Center Hotels
488 | Limited Service & Budget Hotels
230 | Extended Stay & Serviced Apartments
106 | Casinos
102 | Hostels
82 | Vacation Rentals & Villas
63 | Motels
61 | RV Parks & Campgrounds
Region
2108 | North America
114 | Europe
65 | Asia Pacific
57 | Middle East
18 | Africa
13 | Central America
10 | South America
6 | Oceania
Category
733 | Concierge Software
600 | Scheduling & Workforce Management
517 | Business Intelligence
516 | Housekeeping Software
446 | Hotel Maintenance Software
406 | Staff Collaboration Tools
155 | Employee Engagement Software
94 | Hotel Accounting Software
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What is Actabl?
Founded in 2022 | Headquarters in San Francisco (United States) | 294 employees
ALICE Housekeeping by Actabl is a specialized housekeeping management software designed to streamline and optimize housekeeping operations within the hospitality industry. This platform enhances communication and coordination by enabling real-time mobile functionality, allowing housekeeping staff to send and receive requests from different departments anywhere on the property. Integrating seamlessly with your hotel’s Property Management System (PMS), ALICE Housekeeping provides instant insight into room status, ensuring that rooms are cleaned and prepared efficiently. This software significantly improves labor management, scheduling, and task assignment, subsequently reducing labor costs and saving time. Its intuitive interface simplifies the user experience, making it easier to monitor and enhance operational efficiency and guest satisfaction.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Actabl products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Actabl Reviews Analyzed: 50
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Actabl Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Actabl
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Actabl's Provided Description:
"Enable your housekeeping department to be in constant communication with mobile functionality for all users to send and receive requests from each department, wherever they are on property. With housekeeping integrated into your hotel’s PMS, gain instant insight into room status."
FAQs
Capabilities
Optimize Housekeeping Operations
Optimize Housekeeping Operations
Decrease the time it takes to assign rooms with a digital interface and auto room-assignment.
Save Time
Save Time
Improve staff productivity with automatic room assignment and board creation.
Decrease the Wait
Decrease the Wait
Dynamic, mobile reassignment ensures early-arriving guests get their rooms the moment they are ready.
Improve Communication
Improve Communication
Everyone in the department can see exactly what information they need to get their jobs done, whether that’s which room to work on next, what rooms need inspection, or how the entire team is performing.
Gain Transparency & Accountability
Gain Transparency & Accountability
Use a single view to track the progress of room status and room attendants to report on both individual and team efficiency.
Housekeeping
Housekeeping
Enable the department to collaborate and decrease the time it takes to build boards, assign tasks, clean rooms, and complete inspections.
Stay in audit compliance
Stay in audit compliance
Ensure every property meets brand, ownership, and internal audit standards with built-in validations, automated checks, and digital oversight. The system flags discrepancies, enforces required steps, and provides complete documentation to keep teams consistently compliant across the portfolio.
Features
Inspections & Checklists
4/5 features
Scheduling
4/5 features
Workflow Automation
4/5 features
Messaging & Collaboration
4/5 features
Analytics & Reporting
4/5 features
Usability
4/5 features
Available Add-ons & Modules
Guest Messaging
Guest Messaging Software
Send direct, automated, or hotel-wide broadcast messages to guests, giving you multiple options for real-time, contactless communication.
Asset Management
Hotel Maintenance Software
Track and monitor your assets from a single dashboard, enabling you to make more sound financial decisions and ensure optimal performance.
Actabl Reviews Summary
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, ALICE Housekeeping by Actabl is the #1 most trending product in the Housekeeping Software category (out of 36) and the #28 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreActabl has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Actabl as the #3 Housekeeping Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Actabl Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Get an Instant Price Estimate
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Actabl Case Studies
How Onvo Hospitality Took Control of Labor and Costs with Daily Visibility
How Aperture Hotels Protected Returns in a Tight Market
How Raymond Management Company Reduced Overtime and Strengthened Team Balance with Hotel Effectiveness
Sage Hospitality Group Elevates F&B Performance with Hotel Effectiveness by Actabl
Elevating the World's Leading Luxury Hotel Experience
Marrakech (Morocco)
References
Actabl doesn’t have any references available
Featured Customers
More Products by Actabl
Hotelier Rating
Looking for specific info?
7
Nice customer support
Assistant General Manager. from 200 to 499 room Branded Hotel in Upper Arlington (United States)
Verified
18 days ago
I am just happy that it is attached to Actabl. It is nice to use the same brand for every kind of hotel needs.
United States
United States
Assistant General Manager.
Large Hotel
10
Works well for informing us what needs to be done
Engineer 2 from 500+ room Airport/Conference Hotel in Salt Lake City (United States)
Verified
28 days ago
Alice is easy to use., and sufficient for this workplace, were able to receive information in a timely manner and respond to the situation.
United States
United States
Engineer 2
X-Large Hotel
9
Easy to dispatch in IN room dinning
Server from 200 to 499 room Bed & Breakfast & Inn in Victoria (Canada)
Verified
29 days ago
Easy to created ticket, dispatch and so innovate for new staff and trainees, also to add and delete, fast to access
Canada
Canada
Server
Large Hotel
10
Alice has made all aspects easier for all departments
Enigneering Tech. from 200 to 499 room Luxury Hotel in Albuquerque (United States)
Verified
29 days ago
Ease! All Department use it and the guest experience better with Alice! all departs can set tickets for other when a problem is seen.
United States
United States
Enigneering Tech.
Large Hotel
9
Inter hotel communications
Director of HSK from 200 to 499 room Bed & Breakfast & Inn in Park City (United States)
Verified
1 months ago
We use this daily to communicate with other departments in the hotel, supervisors on the floors can report issues and we can get the info to the right person super quick and easy.
United States
United States
Director of HSK
Large Hotel
10
It is a must to have Concierge Software in a luxury hotel.
Cluster Director of IT from 75-99 room Bed & Breakfast & Inn in Otemachi (Japan)
Verified
1 months ago
Concierge Software provides all the details for our concierge team while ensuring nothing is missing in addition to extra alert.
Japan
Japan
Cluster Director of IT
Mid-Sized Hotel
9
User friendly
Laundry Operations Manager from 200 to 499 room Luxury Hotel in Jasper (Canada)
Verified
1 months ago
I really like everything about the ALICE app for housekeeping. It’s very user-friendly, and the interface is clean and easy to navigate, which makes daily tasks much more efficient. Overall, it’s been a great tool to work with. I would love to see even more features and capabilities added, as the app has a lot of potential to offer.
Canada
Canada
Laundry Operations Manager
Large Hotel
10
ALICE software is by far the best Housekeeping software in the biz
Front Office Manager from 75-99 room Boutique in Ketchum (United States)
Verified
1 months ago
The guest request mode, the assignment of tasks and follow up to ensure excellent guest service. Worked on similar software for more than 30 years, this out does them all!
United States
United States
Front Office Manager
Mid-Sized Hotel
10
Easy Support
Experience Ambassador from 200 to 499 room Boutique in New York City (United States)
Verified
1 months ago
Alice has help me learn tremendously in the industry because its seamless and easy to use it is an added asset to the experience of the guest. Which makes what we do more personal and effective.
United States
United States
Experience Ambassador
Large Hotel
10
Very good all info on one page very use full.
team leader from 25-49 room City Center Hotel in Brighton (United Kingdom)
Verified
1 months ago
Easy to use all info never miss anything. Everyone like it also on same page front desk and housekeeping
United Kingdom
United Kingdom
team leader
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Alice's ticketing system excels at centralizing hotel operations, streamlining guest requests, and improving cross-department communication—especially for housekeeping and engineering teams. Its strength lies in clear task routing, SLA tracking, and a mobile-first workflow that keeps staff coordinated and accountable. Many hotels use ALICE alongside Canary, where Canary Messaging integrates directly with their ticketing platform, enabling seamless guest-to-staff communication and automated ticket creation.
Showing all answers to: "What does this product or service do well?"
Alice's ticketing system excels at centralizing hotel operations, streamlining guest requests, and improving cross-department communication—especially for housekeeping and engineering teams. Its strength lies in clear task routing, SLA tracking, and a mobile-first workflow that keeps staff coordinated and accountable. Many hotels use ALICE alongside Canary, where Canary Messaging integrates directly with their ticketing platform, enabling seamless guest-to-staff communication and automated ticket creation.
Actabl’s strength lies in its integrated nature. By connecting business intelligence, labor management, and on-property operations into a unified suite, Actabl not only provides hotels with superior data visibility but also empowers their teams to act proactively to drive profitability and enhance service delivery. Their commitment to extensive integrations, including strategic alliances like ours with Cloudbeds, further solidifies their position as a critical, forward-thinking solution in the hotel technology ecosystem. Actabl truly helps hoteliers achieve operational excellence.
Actabl excels at delivering a comprehensive, data-driven operations platform tailored specifically for the hospitality industry. Their greatest strength is the seamless integration of four powerful solutions into one ecosystem that unifies labor management, business intelligence, daily operations, and asset maintenance. This connected approach provides hotel teams with unprecedented visibility across departments, transforming scattered data into clear, actionable insights.
In particular, ProfitSword excels at delivering powerful business intelligence, forecasting, and performance reporting specifically tailored for the hospitality industry. Its greatest strength lies in transforming complex hotel data into clear, accurate, real-time insights that guide strategic decision-making.
The product performs reliably and consistently, while the documentation is clear, well-structured, and easy to follow, enabling faster understanding, smoother onboarding, and efficient day-to-day usage.
They have a great backend housekeeping software which integrates well with our front end application for guests. Division housekeeping services in different categories makes easy for housekeepers to segregate tickets based on the department.
Question:
What differentiates this product or service from the competition?
Answer:
ALICE differentiates itself by combining concierge tools, housekeeping, and maintenance into one unified operations platform rather than relying on separate, siloed systems. Its mobile-first design and real-time cross-department visibility make it especially effective at keeping teams coordinated and accountable. Many properties also pair ALICE with Canary Messaging, which integrates directly with their ticketing workflow to connect guest requests seamlessly into ALICE’s operations system.
Showing all answers to: "What differentiates this product or service from the competition?"
ALICE differentiates itself by combining concierge tools, housekeeping, and maintenance into one unified operations platform rather than relying on separate, siloed systems. Its mobile-first design and real-time cross-department visibility make it especially effective at keeping teams coordinated and accountable. Many properties also pair ALICE with Canary Messaging, which integrates directly with their ticketing workflow to connect guest requests seamlessly into ALICE’s operations system.
Actabl's key differentiator is its unified suite of four best-in-class solutions (ProfitSword BI, Hotel Effectiveness Labor, Alice Operations, and Transcendent Asset Management). No other competitor offers this seamless integration of financial forecasting, demand-driven labor optimization, and on-property task management in one hospitality-specific platform. This single source of truth connects profitability metrics to daily operations, enabling hoteliers to instantly translate data insights into actionable results and maximized profit margins
Actabl differentiates itself by delivering a holistic, deeply integrated, hotel-specific operations ecosystem that moves beyond traditional point solutions and enables hotels to run smarter, leaner, and more profitably.
It stands out through exceptionally high availability, with almost no downtime and minimal performance fluctuations, ensuring a stable, reliable experience even under peak usage or heavy operational load.
Housekeeping software from Actabl has unique differentiation of room status from other services which gives proper room status to the hotel operations team.
Housekeeping software from Actabl alos provide status updates of the services on the webhook which helps the end user application to provide real time updates to the guests.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you’re considering ALICE, the best advice is to map out exactly which departments will use it and commit to cross-department adoption from day one. ALICE delivers the most value when housekeeping, engineering, and the front desk all participate consistently—otherwise you only get a fraction of the operational visibility it’s designed to provide.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you’re considering ALICE, the best advice is to map out exactly which departments will use it and commit to cross-department adoption from day one. ALICE delivers the most value when housekeeping, engineering, and the front desk all participate consistently—otherwise you only get a fraction of the operational visibility it’s designed to provide.
Identify Actable Champion inside your organization to project manage the deployment of the solution: A dedicated team minimizes implementation delays and accelerates user adoption. This is how you quickly translate the investment into the desired outcome: data-driven decision-making and optimized profitability.
Focusing on the people who will drive adoption ensures you fully realize the benefits of Actabl's ability to eliminate data silos and connect financial goals directly to daily operational tasks
Actabl is most effective when deployed with intention and cross-department alignment. The more clearly you define your operational goals up front, the more value you will unlock from the platform. It is a great tool that will provide an ROI many times over.
If you are looking for a solution that is easy to use from day one and also open to future growth, this product is a strong option. Its intuitive design reduces adoption effort, while its openness to automation and enhancements allows you to continuously improve efficiency and operations over time.
Actabl housekeeping software is easy to integrate with any 3rd party applications.
It has all the features that backend housekeeping software should have to support the hotel services team requirement in a hotel.
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Business Intelligence
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Support
Verified Support
Actabl has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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