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Asksuite AI Reservation Assistant
4.9 (987 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Luisa, Jan, Lucas + 36 more experts recommend Asksuite
Read Recommendations
Asksuite AI Reservation Assistant
Ranked 1 (out of 40) in Hotel Chatbots
2026 Winner
Hotel Software
Hoteliers voted Asksuite as the #1 Hotel Chatbots provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThe Global leader in AI Reservation Assistants & omnichannel service platform for hotels and resorts focused on boosting direct bookings and revenue.
98% recommended by 793 hotels
Novotel, Royal Palm Hotels, Palace Resorts & 790 others
Bell - AI powered product analyst
I analyzed all of Asksuite’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
AskSuite is praised for turning hotel messaging into a revenue engine: users say it centralizes channels, answers guests 24/7 in multiple languages, and qualifies/recovers leads to boost direct bookings while reducing reservations workload. Buyers like its fast setup, strong support, and useful reporting, but several reviews flag gaps in customization, reporting depth, telephony stability, and tighter AI training/integration control.
Novotel, Royal Palm Hotels, Palace Resorts & 790 others
Read their reviewsPartners say
Industry experts recommend Asksuite for its cutting-edge AI-powered chatbot tailored specifically for the hospitality industry. Unique features include exceptional omnichannel capabilities, seamless CRM integrations, and a robust multilingual AI assistant. Experts praise its ability to boost direct bookings, providing an intelligent mix of automated and human responses, and detailed analytics for optimization. Noted drawbacks include occasional setup complexities and limited customization options.
Luisa, Jan, Lucas and 36 others
Read their recommendationsWhat Types of Hotels Asksuite is Popular For
Size
42 | X-Small (1-9 room)
235 | Small (10-49 room)
208 | Mid-Sized (50-99 room)
423 | Large (100-499 room)
69 | X-Large (500+ room)
Country
612 | Brazil
73 | Mexico
38 | Spain
35 | Colombia
21 | Argentina
20 | Ireland
17 | United Kingdom
14 | Costa Rica
11 | Italy
10 | Peru
9 | United States
7 | Uruguay
6 | India
6 | Croatia
6 | Ecuador
5 | Turkey
5 | Canada
5 | Chile
4 | United Arab Emirates
3 | Maldives
3 | Egypt
3 | Cyprus
3 | Panama
3 | Portugal
2 | Andorra
2 | South Africa
2 | Hungary
2 | Paraguay
2 | Guatemala
2 | Indonesia
2 | Czech Republic
1 | El Salvador
1 | Gibraltar
1 | Austria
1 | Philippines
1 | Venezuela
1 | Nigeria
1 | Sierra Leone
1 | Greece
1 | Oman
1 | Bolivia
1 | France
1 | Taiwan
1 | China
1 | Vietnam
1 | Namibia
1 | Slovenia
1 | Germany
1 | Singapore
1 | Saudi Arabia
Type
410 | Resorts
293 | Branded Hotels
287 | Bed & Breakfast & Inns
287 | Luxury Hotels
275 | City Center Hotels
270 | Boutique Hotels
256 | Airport/Conference Hotels
236 | Limited Service & Budget Hotels
92 | Extended Stay & Serviced Apartments
61 | Vacation Rentals & Villas
47 | RV Parks & Campgrounds
41 | Hostels
13 | Motels
6 | Casinos
Region
720 | South America
110 | Europe
87 | North America
16 | Asia Pacific
14 | Middle East
5 | Africa
Category
987 | Hotel Chatbots
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What is Asksuite?
Founded in 2017 | Headquarters in Brazil | 164 employees
Asksuite AI Reservation Assistant is an AI-powered chatbot specifically designed for the hospitality industry. This platform automates guest interactions, significantly reducing staff workloads while integrating smoothly with booking engines and CRMs. Asksuite enhances operational efficiency and increases direct bookings by providing streamlined processes that lead to measurable revenue growth and improved customer satisfaction. It offers exceptional omnichannel capabilities and multilingual support, delivering a blend of automated and human responses. Despite some setup complexity and customization limitations, its ongoing updates ensure alignment with industry standards, making it indispensable for hotels focused on enhancing guest experiences and operational growth.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Asksuite products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Asksuite Reviews Analyzed: 148
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Asksuite Expert Recommendations Analyzed: 38
Read expert recommendationsDescription provided by Asksuite
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Asksuite's Provided Description:
"Asksuite is a global leader in AI reservation assistants and omnichannel communication for independent hotels, groups, and resorts. Its mission is to empower Reservation, Marketing, and Sales teams by converting service requests into direct bookings and revenue. Asksuite offers centralized control over all hotel communication channels with the highest level of automation. For six consecutive years, Asksuite has been awarded the #1 AI Reservation Agent by HotelTechAwards."
FAQs
Capabilities
AI Booking Agent
AI Booking Agent
Help travelers find the best booking options in real-time with AI tailored for hospitality. It processes quickly, learns from new data, and handles complex inquiries and typos, continuously adapting to your hotel's needs. Increase conversions, improve guest experience, and reduce response times.
Multilingual Support
Multilingual Support
Provide assistance in over 50 languages, accommodating guests from diverse nationalities and expanding your hotel's global reach.
Suggestions for Nearest Available Dates
Suggestions for Nearest Available Dates
When the requested dates are unavailable, the AI reservation agent automatically suggests the nearest available dates. This ensures that potential guests always have an option, increasing booking opportunities and decreasing missed revenue.
AskGPT
AskGPT
A New Level of AI & Machine Learning. Achieve over 90% customer service automation with AI capable of understanding detailed, multi-part questions, long and complex sentences. Simple to train and adapt, the system ensures uninterrupted interactions while freeing-up your team.
Omnichannel Service Platform
Omnichannel Service Platform
Manage messages from webchat, WhatsApp, Facebook, Instagram, and more on one platform. The Omnichannel Inbox lets your team respond to all centralized messages, standardizing communication and ensuring quick, consistent replies across channels.
Inbound Email Management
Inbound Email Management
Consolidate email communication with cohesive integration across platforms like Facebook, Instagram, WhatsApp. Enjoy smooth workflows with shared templates, quick responses in just two clicks, and detailed performance tracking for each agent, ensuring efficient and personalized service.
Data Analysis and Reporting
Data Analysis and Reporting
Access detailed reports and performance metrics to measure the impact of every interaction in real-time. Quickly identify bottlenecks, make informed decisions, and optimize processes to improve efficiency.
AskFlow
AskFlow
Automate responses to FAQs and repetitive tasks with proactive and intelligent workflows, allowing your team to focus on delivering more personalized and strategic guest experiences.
Features
Messaging & Communication
4/5 features
Bookings & Reservations
4/5 features
Messaging Channels
4/5 features
Workflow Automation
4/5 features
Concierge Services
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Multi-channel Chatbot
Hotel Chatbots
Our reservations assistant is available in the main communication channels: website chat (mobile and desktop), WhatsApp, Facebook, Instagram, and email.
Staff Inbox
Guest Messaging Software
Staff dashboard to communicate with guests beyond their booking and during their stay to personalize customer service.
AskFlow Agents
Intelligent automation for every stage of the traveler journey. Let a team of AI Agents work 24/7 for you, automating communications, performing tasks, and boosting your revenue.
More revenue, less effort
More time saved
More control and scalability
Omnichannel CRM
Unified communication hub that connects WhatsApp, Instagram, Facebook, email, chat, and all other channels in one centralized platform for seamless traveler management.
All in one platform
Centralized management
Communication history
WhatsApp API
Official, secure WhatsApp integration that connects to the omnichannel service – fully compliant with data privacy laws and less risk of number bans.
Real-time quotes
24/7 automated replies
Multilingual support
Data Intelligence
Business Intelligence
Advanced analytics and insights that help optimize performance, track revenue metrics, and provide actionable intelligence for hotel operations.
Real-time analytics
Revenue tracking
Performance insights
Asksuite Reviews Summary
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Asksuite AI Reservation Assistant is the #3 most trending product in the Hotel Chatbots category (out of 40) and the #62 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAsksuite has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Asksuite as the #1 Hotel Chatbots provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Asksuite Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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Asksuite Case Studies
Camino Real Hoteles and the evolution of their reservations center with Asksuite: cutting-edge technology for exceptional service
Mexico City (Mexico)
How 4R Hotels achieved a 17x ROI through direct bookings with Asksuite
Salou (Spain)
Galgorm Resort drives direct bookings with asksuite’s AI solution
Galgorm Parks (United Kingdom)
How ATKV Resorts Generated $150,000 in New Business with Asksuite
Rustenburg (South Africa)
How Le Canton Hotel increased Direct Bookings by 40% with a Chatbot
Teresopolis (Brazil)
How Hotel Casa Maya Cancún Achieved 61:1 ROI with Asksuite
Cancun (Mexico)
References
"They keep showing up… We have 49 bookings done by the website’s chatbot and Facebook in only 45 days."
Pablo Siqueira
Reservation Manager @
Village Le Canton
"The number of direct bookings has doubled after implanting the chatbot."
Luis Braga
Marketing Manager @
Clara Ibiuna Resort
Featured Customers
Hotelier Rating
Looking for specific info?
10
Quick, responsive support — but the UI could be more accessible
Communications & PR from 200 to 499 room Airport/Conference Hotel in Lankanfinolhu Island (Maldives)
Verified
1 days ago
How quick and responsive the team are to queries and truly helpful as well. And it keeps people on their toes cause there’s so much change going on and you either adapt or you fall back.
Maldives
Maldives
Communications & PR
Large Hotel
10
Saves time and keeps guest conversations organized — but the 24-hour window feels tight
Reservation Agent from 200 to 499 room Limited Service & Budget Hotel in San Jose del Cabo (Mexico)
Verified
4 days ago
It's a very efficient tool that helps me manage conversations, respond to guests faster, and keep everything organized in one place. It really saves me time and allows me to focus on providing better customer service.
Mexico
Mexico
Reservation Agent
Large Hotel
10
Streamlined guest messaging with strong support — tagging could be smarter
Senior Graphic Designer from 200 to 499 room Bed & Breakfast & Inn in San Pedro Garza Garcia (Mexico)
Verified
4 days ago
Our experience with Ask Suite has been very positive. It is an innovative solution that has significantly simplified the way we manage communication with our guests and customers, allowing us to streamline the handling of messages received through channels such as Facebook, Instagram, and booking platforms like Booking.com.
The implementat...
Mexico
Mexico
Senior Graphic Designer
Large Hotel
10
Simplifies guest communication — but automated responses need work
Sales coordinator from 25-49 room Bed & Breakfast & Inn in Mexico City (Mexico)
Verified
4 days ago
How it simplifies guest communication, provides quick and efficient responses, and helps streamline the reservation process. It is a valuable tool for improving the guest experience while allowing our Sales team to focus on more personalized service and sales opportunities.
Mexico
Mexico
Sales coordinator
Small Hotel
10
Streamlined guest communication with room to improve reporting
Community manager from 200 to 499 room Bed & Breakfast & Inn in San Pedro Garza Garcia (Mexico)
Verified
4 days ago
Our experience with AskSuite has been excellent, as the platform has become a valuable tool for improving communication with our customers and optimizing our daily operations at Hoteles Safi. We appreciate how it helps us streamline communication processes, manage customer inquiries more efficiently, and provide a better overall guest exper...
Mexico
Mexico
Community manager
Large Hotel
10
Fast onboarding and 24/7 support that drives direct revenue
Manager Digital Campaigns from 500+ room City Center Hotel in Cancun (Mexico)
Verified
4 days ago
AskSuite’s hospitality-tailored omnichannel AI has proven exceptionally versatile, seamlessly integrating across our four properties in Cancun and Riviera Maya with an onboarding process that is remarkably fast and easy. Beyond its rapid deployment, teaching the bot new information is effortless, and with SOPHIA, these training and continuo...
Mexico
Mexico
Manager Digital Campaigns
X-Large Hotel
10
Faster guest communication and more direct reservations
Content Marketing & Automation from 500+ room Bed & Breakfast & Inn in Loreto (Mexico)
Verified
4 days ago
Its automation helps us respond to inquiries quickly, provide a better guest experience, and generate more direct reservations. It’s an efficient and user-friendly solution that helps streamline daily operations and supports our hotel’s growth. Highly recommended!
Mexico
Mexico
Content Marketing & Automation
X-Large Hotel
10
Easy to use with consistently helpful support — needs better training
Training and Processes Supervisor from 500+ room City Center Hotel in Cancun (Mexico)
Verified
4 days ago
The tool is easy to use and highly intuitive. Most importantly, its staff are consistently helpful and always ready to assist whenever support is needed.
Mexico
Mexico
Training and Processes Supervisor
X-Large Hotel
10
Improved guest communication and efficiency — more channel integrations would help
Marketing Manager from 75-99 room Branded Hotel in Mexico City (Mexico)
Verified
4 days ago
We love how Asksuite helps us improve guest communication and make our daily operations more efficient. The platform is very helpful, and the support team has been excellent. Daniel, our Account Manager, is always attentive, responsive, and willing to help us get the most out of the platform. Having such great support makes a big difference...
Mexico
Mexico
Marketing Manager
Mid-Sized Hotel
10
Easy to implement and use, with room for a campaign dashboard
Digital Marketing from 200 to 499 room Bed & Breakfast & Inn in Guadalajara (Mexico)
Verified
4 days ago
The ease of implementation, processes, pipeline, organization, and control; the reporting format, ongoing updates, and openness to making changes. Excellent service from every member of the team.
Mexico
Mexico
Digital Marketing
Large Hotel
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- 99
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
We have been working with the Asksuite chatbot across many of our hotel clients for the past few years, and we have consistently seen it deliver strong results. It has helped reduce the operational workload associated with answering guests’ frequently asked questions while significantly improving conversion opportunities. Our CSM, Daniel, has also been fantastic to work with and has provided great support during client meetings and ongoing collaboration. Highly recommend it.
Showing all answers to: "What does this product or service do well?"
We have been working with the Asksuite chatbot across many of our hotel clients for the past few years, and we have consistently seen it deliver strong results. It has helped reduce the operational workload associated with answering guests’ frequently asked questions while significantly improving conversion opportunities. Our CSM, Daniel, has also been fantastic to work with and has provided great support during client meetings and ongoing collaboration. Highly recommend it.
It is very compatible with lots of booking engines and online platforms and its main directive is to thrive business to the booking engine of the hotel and increase the revenue generation of this very important most cost effective sales channel.
Impeccable and transparent service. Whenever we need clarification, they are always ready to help. Direct human service via chat, emails or WhatsApp. Easy-to-understand language.
Asksuite offers hotel brands a multilingual AI booking assistant that generates automated responses which can help increase direct bookings and revenue. What's interesting is that is is an omnichannel platform that is integrated with the main communication channels such as Website chat, Instagram, Facebook, Google Messages and WhatsApp.
Asksuite stands year after year as the best chatbot and it is no coincidence. The stability of its systems, the wide configuration possibilities, the agility of its integration process, the quality of its artificial intelligence and its extraordinary support service are some of its strong points.
Question:
What differentiates this product or service from the competition?
Answer:
The launch of Sophia has been a major differentiator for Asksuite. It makes AI interactions feel more natural, dynamic, and engaging than many other solutions on the market. Combined with Asksuite’s hospitality expertise, strong automation features, and focus on driving conversions, it provides a more effective and guest-friendly experience.
Showing all answers to: "What differentiates this product or service from the competition?"
The launch of Sophia has been a major differentiator for Asksuite. It makes AI interactions feel more natural, dynamic, and engaging than many other solutions on the market. Combined with Asksuite’s hospitality expertise, strong automation features, and focus on driving conversions, it provides a more effective and guest-friendly experience.
The call to action is the main advantage of this product and that it is very interactive with the reservation staff to be able to do the remarketing and increase the conversion rate even more. Furthermore, the possibility to make it even smarter by feeding it the correct answers out of a variety of client interactions.
Care is taken to provide a quick and objective return, using clear and objective language, which in most other companies that provide the same service is much more complicated. I have only had good experiences with Ask's service.
One advantage is that the solution has been designed specifically for the hospitality industry, which makes it more relevant and tailored for clients using the technology. Also, Asksuite is present in over 50 countries and so can provide client hotels with support globally.
Probably its main differential point is the omnichannel nature of its platform. Asksuite is much more than just a chatbot. It is a fundamental reinforcement for direct sales and for sales and reservations teams.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
My advice would be to fully leverage the platform and give it the information it needs to succeed. Treat it as an investment in both guest experience and conversions. The more content and effort you put into the setup and optimization, the more value you'll get back through improved efficiency, guest engagement, and direct booking opportunities.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
My advice would be to fully leverage the platform and give it the information it needs to succeed. Treat it as an investment in both guest experience and conversions. The more content and effort you put into the setup and optimization, the more value you'll get back through improved efficiency, guest engagement, and direct booking opportunities.
I would advise the clients to try it out for the three month of free trial period and compare the statistics afterward of the business generated and clients interaction with the bot and business generated to the booking engine.
That the product is complete and essential for growth in business sales, in all units that have Ask services I always receive positive feedback in relation to the increase in business revenue.
As always I would suggest having an introductory call with the Asksuite team to explain your brand's current challenges and objectives for the coming year so that they can explain more about how conversational booking could help drive more revenue and also show you a demo a their platform.
Chatbots solve a very high percentage of queries without the need for human intervention and, for this reason alone, it is already interesting to have one on the official website. In addition, Asksuite integrates with the booking engine, allowing the booking process to be completed with a virtual assistant that accompanies the guest throughout the entire process. This assistance is of great value.
+ 36
recommend
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Are you a consultant or vendor that recommends Asksuite?
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News
Asksuite
5 months ago
Asksuite Launches Auto Kanban, Turning Hotel Chats Into a Real-Time Reservation Sales Pipeline
Asksuite
9 months ago
Voted by the industry: Asksuite is the #1 Hotel Chatbot for top-tier hoteliers
Asksuite
1 year ago
Asksuite Launches Sophia, a complete AI-powered solution that goes beyond reservation assistance.
Asksuite
1 year ago
Asksuite launches the Hotel Revenue Loss Calculator: a free tool to expose missed booking opportunities
Asksuite
1 year ago
Asksuite launches the exclusive "Reservation Response Performance Benchmark with 50 EMEA Hotel Chains"
Asksuite
1 year ago
Asksuite recognized as the #1 world's AI Reservation Agent and the 4th most popular hotel technology with 98% customer recommendation rate
Asksuite
1 year ago
Camino Real Hoteles and the evolution of their reservations center with Asksuite: cutting-edge technology for exceptional service
Asksuite
1 year ago
How 4R Hotels achieved a 17x ROI through direct bookings with Asksuite
Asksuite
2 years ago
Galgorm Resort drives direct bookings with asksuite’s AI solution
Asksuite
2 years ago
Asksuite Launches AskFlow, A Solution That Automates Messages And Boosts Your Hotel's Revenue
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2 years ago
How ATKV Resorts Generated $150,000 in New Business with Asksuite
Asksuite
2 years ago
Asksuite’s AI Chatbot Won the 2024 HotelTechAwards for the 5th Consecutive Year
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3 years ago
A New Era in Hospitality: ChatGPT + Asksuite = AskGPT
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3 years ago
Asksuite and RoomRaccoon Launch Strategic Ebook on Direct Bookings
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Mastering Hospitality Emerging Trends
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New Ebook Covers Must-know Emerging Hospitality Trends
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Asksuite, IDeaS, SiteMinder, & OTA Insight Announce Webinar: How to Drive More Hotel Bookings in 2023
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3 years ago
Asksuite Wins Three Awards by HotelTechReport Including People’s Choice Awards
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3 years ago
How Le Canton Hotel increased Direct Bookings by 40% with a Chatbot
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4 years ago
Asksuite’s Natural Language AI Upgrades Announced
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4 years ago
Asksuite, Event Temple & Net Affinity Announce New Webinar: How to Turn Hotel Leads into Revenue
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How Hotel Casa Maya Cancún Achieved 61:1 ROI with Asksuite
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[Webinar] Direct Booking KPIs: How to Measure the Right Ones
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New Industry Report Finds Out That 40.2% of Hoteliers Don’t Do Any Follow-ups
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2022 Reservation Sales Report: Customer Service Performance in the Hotel Industry
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Automatically Connected: Asksuite Announces New Email Integration
Asksuite
4 years ago
Asksuite Launches WhatsApp Bulk Messages Campaign
Asksuite
4 years ago
3-Time Award-Winner Asksuite Partners With HotelREZ
Asksuite Integrations
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Asksuite has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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