Planet HMS

1.8 (7 REVIEWS)

HT Score icon
HT Score  
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

The all-in-one system for modern hoteliers.

Planet has 0 reviews from United States so we’re unable to verify that they operate in your local market.

What is Planet?

Founded in 1985 | Headquarters in Ireland | 1740 employees
Planet HMS is a comprehensive Hotel Management System that integrates all the essential tools needed for property management into a single platform. It combines a robust Property Management System (PMS) to streamline front desk operations and centralize reservations, with a mobile-optimized booking engine designed to boost direct bookings and enhance revenue. The system's integrated payments solution ensures secure, seamless transactions from booking to check-out, reducing manual errors and automating reconciliation. Additionally, the integrations marketplace allows hoteliers to easily connect with various hospitality tools, enabling customization and enhancing operational efficiency. Overall, Planet HMS simplifies operations, increases direct revenue, and enhances guest experiences.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Planet products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Planet

FAQs

profile-empty-state.svg

Planet doesn’t have any screenshots available

Planet HMS Alternatives

Not sure if Planet is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Q2 '26 Hotel Management Software Survey Insights

Is Planet a good fit for your hotel?

Small
91% (739)
#1 of 36

Little Hotelier is a top Hotel Management Software pick among small properties on HotelTechReport, with hoteliers pointing to the mobile app and “can manage booking anywhere” when the desk is thin and the GM is on the move.

Mid-sized
88% (245)
#1 of 23

Cloudbeds is a top Hotel Management Software pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to its out-of-the-box support for bookings, OTAs, and direct sales, plus "great training videos for new staff."

Large
88% (58)
#1 of 13

Cloudbeds is a top Hotel Management Software pick among Large on HotelTechReport, and hoteliers single out Cloudbeds University for getting seasonal staff trained fast. For multi-property groups, one login across a portfolio keeps properties and workflows in one place.

Boutique Hotels
90% (573)
#1 of 30

Cloudbeds is a top Hotel Management Software pick among Boutique on HotelTechReport, because hoteliers single out Cloudbeds University and say it gets new staff productive in hours or days, not weeks.

Bed & Breakfast & Inns
98% (301)
#1 of 29

ThinkReservations is a top Hotel Management Software pick among Bed-N-Breakfast on HotelTechReport, with reviewers singling out the built-in Messenger and its templates, custom texts, and scheduled texts for guest communication.

Limited Service & Budget Hotels
89% (385)
#1 of 27

Cloudbeds is a top Hotel Management Software pick among Limited-Service-Budget on HotelTechReport, with hoteliers pointing to Cloudbeds University and step by step video tutorial series that helps new staff learn in hours. For lean teams, that means less hand-holding on the front desk.

Europe
96% (449)
#1 of 21

RoomRaccoon is a top Hotel Management Software pick among Europe on HotelTechReport because hoteliers praise its all-in-one setup, with PMS, channel manager, booking engine, and payments in one place. One reviewer says it lets them manage several properties by "easily changing from one to another."

North America
97% (337)
#1 of 21

ThinkReservations is a top Hotel Management Software pick among North America on HotelTechReport, with hoteliers pointing to live support that opens screens, reads the issue, and stays on until the fix is found. That matters when a reservation problem is blocking check-in.

Asia Pacific
96% (658)
#1 of 11

Little Hotelier is a top Hotel Management Software pick among Asia Pacific on HotelTechReport, because hoteliers like its mobile app for checking bookings and changing rates from anywhere, even while on the move.

Full 2026 Hotel Management Software Survey Findings

Create Free Account

Join 1.5M+ hoteliers making data-driven decisions

OR
Already have an account? Log in

By proceeding you agree to our Terms of Service and Privacy Policy

Free AI-Powered Report

Want to find out if Planet HMS is a good fit for your hotel?

Get a free AI analyst report with ranked recommendations, real operator reviews, and pricing benchmarks tailored to your property.

Takes 2 min · No credit card needed

Click to unlock

Planet Reviews Summary

1.8
Terrible
Ease of Use
3.1/5
Customer Support
2.0/5
ROI
2.1/5
Implementation
2.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Planet HMS is the #37 most trending product in the Hotel Management Software category (out of 86) and the #899 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Planet’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Planet Pricing

Pricing Available By Request

Planet has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

Compare Planet to Top Alternatives

View top Planet alternatives
Get recommendation Image
Want to find out if Planet is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Take the quiz

Planet Reviews

Hotelier Rating

Excellent
0
Very Good
0
Average
3
Poor
0
Terrible
4

Property Size

  • X-Small (1)
  • Small (3)
  • Mid-Sized (2)
  • Large (1)

Country

  • Germany
    Germany
    (4)
  • Austria
    Austria
    (1)
  • Sweden
    Sweden
    (1)
  • Canada
    Canada
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (6)
1

Comprehensive, but impossible to navigate without expensive help

from 5 to 9 room Resort in Staufen im Breisgau (Germany)

Verified
22 days ago
It is very comprehensive and has many functions. However, you are left completely on your own with this system from the very beginning, and it is virtually impossible to find your way around this unintuitive system without very expensive external help. The so-called "Help Center" doesn't deserve the name in any way.
Country Germany
X-Small Hotel
7

Request successfully processed

Marketing Manager from 25-49 room Resort in Eibenstock (Germany)

Verified
2 months ago
After the request was recorded by telephone over the weekend (where help would have been needed in an emergency) and a ticket was generated, we received a prompt call back from Ms. Cobi on Monday morning, who quickly, competently and kindly assisted us with our request.
Country Germany
Marketing Manager
Small Hotel
6

Easy to use, but sometimes cumbersome to implement when making changes, e.g.

Hotelmanagement from 75-99 room Bed & Breakfast & Inn in Lobbach (Germany)

Verified
2 months ago
If there's a change of organizer in the banquet plan, everything has to be canceled and rebooked. This is very cumbersome. It would be much better if, like with the room plan, a name change—and thus a change of organizer—could be made. This happens, for example, when someone at a large company makes an inquiry, everything is booked, and the...
Country Germany
Hotelmanagement
Mid-Sized Hotel
1

Support is the worst!

General Manager from 100 to 199 room Bed & Breakfast & Inn in Rocky Mountain House (Canada)

Verified
2 months ago
Customization is great and system is easy to use. Support is non existent, have been trying to reach out for more than a year to solve issues and get NO response back.
Country Canada
General Manager
Large Hotel
2

Since Protel changed its name to "we are planet", things have gotten progressively worse.

Business Manager from 25-49 room Limited Service & Budget Hotel in Potsdam (Germany)

Verified
2 months ago
The surface of the room plan. Ms. Denise Kareth provided us with excellent support regarding our last ticket and really went the extra mile.
Country Germany
Business Manager
Small Hotel
7

Very easy to use

Front office Supervisor from 75-99 room Bed & Breakfast & Inn in Stockholm (Sweden)

Verified
3 months ago
A very easy to use system for day to day operations. Very smooth at checkin and check-outs. The pay-by-link is also very useful for prepayments.
Country Sweden
Front office Supervisor
Mid-Sized Hotel
1

Poor communication and unclear support policy

Manager für Controlling und Betriebswirtschaft from 25-49 room Luxury Hotel in Kapelln (Austria)

Verified
3 months ago
Protel has good integration capabilities with third-party POS systems and ERP software, making it easier to connect with existing hotel technology infrastructure.
Country Austria
Manager für Controlling und Betriebswirtschaft
Small Hotel
  • 1

Recommend empty

It looks like Planet is not recommended by any hotels

Check out the top 10 most recommended Planet alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Protel Cloud is a 100% cloud-based PMS with over 30 years of experience exclusively in the hotel industry (founded in 1994-95 in Dortmund), serving more than 14,000 hotel clients in 90 countries. It manages everything from independent hotels to entire multi-property chains, with centralized bookings and consolidated real-time reporting, all accessible from any device without local servers or IT maintenance. Its open marketplace (protel.io) provides access to over 1,200 native integrations: channel managers, booking engines, revenue management, POS, room automation, and CRM, eliminating the need for custom development. As part of the Planet group since 2021, it incorporates end-to-end integrated payments (Planet Payments) directly within the PMS, simplifying reconciliation. The latest versions have added an open API framework for low-code integrations and enterprise-level security features (two-factor authentication, single sign-on, role-based access control) that strengthen PCI compliance. The interface is intuitive, which shortens training time for new staff in a sector with high turnover.

Question:

What differentiates this product or service from the competition?

Answer:

Unlike cloud-based PMS solutions born as generic startups, Protel Cloud combines three decades of 100% hotel specialization with the agility of the cloud, covering functionalities that many younger players have yet to fully develop: group and event management, country-specific tax billing, and advanced housekeeping. Its real differentiator is its affiliation with the Planet group, which integrates PMS, payments, and tax/tax-free management into a single platform: no pure software competitor offers this natively, eliminating intermediaries and providing a single source of truth for financial reconciliation. This is further enhanced by a more open and extensive integration ecosystem than many rivals, and recent improvements in security and API architecture that facilitate adaptation to complex chains without relying on proprietary solutions.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would advise them not to rely solely on the demo: they should request to speak with a current client of a similar size and type to their hotel, because the experience with Protel Cloud varies considerably between an independent hotel and a multi-property chain. Before signing, they should meet with front desk and revenue management to list the truly critical integrations (channel manager, booking engine, revenue management, POS) and verify them one by one on the protel.io marketplace, as not all integrations are equally mature. They should negotiate payments (Planet Payments) within the same PMS contract, not separately: this is a significant part of the competitive advantage over other providers, and separating it reduces their negotiating power. They should activate the security features (two-factor authentication, SSO, role-based access control) from day one; don't postpone them. And they should plan the data migration and training well in advance, avoiding the peak season: this is the most common reason why an implementation that should be quick is perceived as complicated.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Marc Llobet Director Comercial @ Serenissima informatica - protel planet
RecommendationAvatar
Marc Llobet Director Comercial @ Serenissima informatica - protel planet
RecommendationAvatar
Marc Llobet Director Comercial @ Serenissima informatica - protel planet
RecommendationAvatar
Marc Llobet Director Comercial @ Serenissima informatica - protel planet
Are you a consultant or vendor that recommends Planet? Leave a recommendation

Planet Integrations

Find Great Pairing Apps

No matching results

No matching results

filtering integrations

Support

Unverified

Planet has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2026

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

78%

Request a quote

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo
Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .


English (EN)
Terms of Use · Privacy Policy · Newsletter · About
Copyright © HotelTechReport 2026

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Ghostel icon
Trusted by
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Let´s lookup your hotel information