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Planet HMS
3.0 (9 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Planet HMS
Unranked in Hotel Management Software
The all-in-one system for modern hoteliers.
78% recommended by 119 hotels
Planet has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is Planet?
Founded in 1985 | Headquarters in Ireland | 1740 employees
Planet HMS is a comprehensive Hotel Management System that integrates all the essential tools needed for property management into a single platform. It combines a robust Property Management System (PMS) to streamline front desk operations and centralize reservations, with a mobile-optimized booking engine designed to boost direct bookings and enhance revenue. The system's integrated payments solution ensures secure, seamless transactions from booking to check-out, reducing manual errors and automating reconciliation. Additionally, the integrations marketplace allows hoteliers to easily connect with various hospitality tools, enabling customization and enhancing operational efficiency. Overall, Planet HMS simplifies operations, increases direct revenue, and enhances guest experiences.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Planet products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Planet Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Planet Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Planet
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Planet's Provided Description:
"Planet’s all-in-one Hotel Management System (HMS) brings together everything you need to run and grow your property in a single, unified platform. By combining a powerful Property Management System (PMS), a high-converting booking engine, integrated payments, and a robust integrations marketplace, Planet enables hoteliers to simplify operations, increase direct revenue, and deliver seamless guest experiences.At the core of the platform is a flexible PMS that streamlines front desk operations, centralizes reservations, and provides real-time visibility across your property or portfolio. Paired with a mobile-optimized booking engine, you can drive more direct bookings, reduce reliance on third-party channels, and maximize revenue through built-in promotional tools.Planet’s fully integrated payments solution removes friction from the guest journey by enabling secure, end-to-end transactions—from booking to check-out—while automating reconciliation and reducing manual errors. Meanwhile, the integrations marketplace allows you to easily connect with leading hospitality tools, giving you the flexibility to customize your tech stack without complexity.With Planet HMS, you can operate more efficiently, unlock new revenue opportunities, and deliver a modern, connected guest experience—all from one platform."
FAQs
Planet doesn’t have any screenshots available
Planet HMS Alternatives
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4/5 features
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Q2 '26 Hotel Management Software Survey Insights
Is Planet a good fit for your hotel?
Rank
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91%
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Cloudbeds is a top Hotel Management Software pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to its out-of-the-box support for bookings, OTAs, and direct sales, plus "great training videos for new staff."
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88%
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Cloudbeds is a top Hotel Management Software pick among Large on HotelTechReport, and hoteliers single out Cloudbeds University for getting seasonal staff trained fast. For multi-property groups, one login across a portfolio keeps properties and workflows in one place.
Small
91%
(739)
#1
of 36
Little Hotelier is a top Hotel Management Software pick among small properties on HotelTechReport, with hoteliers pointing to the mobile app and “can manage booking anywhere” when the desk is thin and the GM is on the move.
Mid-sized
88%
(245)
#1
of 23
Cloudbeds is a top Hotel Management Software pick among mid-sized hotels on HotelTechReport, with hoteliers pointing to its out-of-the-box support for bookings, OTAs, and direct sales, plus "great training videos for new staff."
Large
88%
(58)
#1
of 13
Cloudbeds is a top Hotel Management Software pick among Large on HotelTechReport, and hoteliers single out Cloudbeds University for getting seasonal staff trained fast. For multi-property groups, one login across a portfolio keeps properties and workflows in one place.
Rank
Hotel type
Popular alternatives
#1
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Boutique Hotels
90%
(573)
Cloudbeds is a top Hotel Management Software pick among Boutique on HotelTechReport, because hoteliers single out Cloudbeds University and say it gets new staff productive in hours or days, not weeks.
#1
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Bed & Breakfast & Inns
98%
(301)
ThinkReservations is a top Hotel Management Software pick among Bed-N-Breakfast on HotelTechReport, with reviewers singling out the built-in Messenger and its templates, custom texts, and scheduled texts for guest communication.
#1
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Limited Service & Budget Hotels
89%
(385)
Cloudbeds is a top Hotel Management Software pick among Limited-Service-Budget on HotelTechReport, with hoteliers pointing to Cloudbeds University and step by step video tutorial series that helps new staff learn in hours. For lean teams, that means less hand-holding on the front desk.
Boutique Hotels
90%
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#1
of 30
Cloudbeds is a top Hotel Management Software pick among Boutique on HotelTechReport, because hoteliers single out Cloudbeds University and say it gets new staff productive in hours or days, not weeks.
Bed & Breakfast & Inns
98%
(301)
#1
of 29
ThinkReservations is a top Hotel Management Software pick among Bed-N-Breakfast on HotelTechReport, with reviewers singling out the built-in Messenger and its templates, custom texts, and scheduled texts for guest communication.
Limited Service & Budget Hotels
89%
(385)
#1
of 27
Cloudbeds is a top Hotel Management Software pick among Limited-Service-Budget on HotelTechReport, with hoteliers pointing to Cloudbeds University and step by step video tutorial series that helps new staff learn in hours. For lean teams, that means less hand-holding on the front desk.
Rank
Region
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Europe
96%
(449)
RoomRaccoon is a top Hotel Management Software pick among Europe on HotelTechReport because hoteliers praise its all-in-one setup, with PMS, channel manager, booking engine, and payments in one place. One reviewer says it lets them manage several properties by "easily changing from one to another."
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North America
97%
(337)
ThinkReservations is a top Hotel Management Software pick among North America on HotelTechReport, with hoteliers pointing to live support that opens screens, reads the issue, and stays on until the fix is found. That matters when a reservation problem is blocking check-in.
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96%
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Little Hotelier is a top Hotel Management Software pick among Asia Pacific on HotelTechReport, because hoteliers like its mobile app for checking bookings and changing rates from anywhere, even while on the move.
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96%
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#1
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RoomRaccoon is a top Hotel Management Software pick among Europe on HotelTechReport because hoteliers praise its all-in-one setup, with PMS, channel manager, booking engine, and payments in one place. One reviewer says it lets them manage several properties by "easily changing from one to another."
North America
97%
(337)
#1
of 21
ThinkReservations is a top Hotel Management Software pick among North America on HotelTechReport, with hoteliers pointing to live support that opens screens, reads the issue, and stays on until the fix is found. That matters when a reservation problem is blocking check-in.
Asia Pacific
96%
(658)
#1
of 11
Little Hotelier is a top Hotel Management Software pick among Asia Pacific on HotelTechReport, because hoteliers like its mobile app for checking bookings and changing rates from anywhere, even while on the move.
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Planet Reviews Summary
Ease of Use
4.0/5
Customer Support
2.9/5
ROI
3.1/5
Implementation
3.2/5
Recommended by
Achievements
This vendor's trending score is rising, Planet HMS is the #21 most trending product in the Hotel Management Software category (out of 85) and the #545 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morePlanet’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Planet Pricing
Pricing Available By Request
Planet has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
1
Support is the worst!
General Manager from 100 to 199 room Bed & Breakfast & Inn in Rocky Mountain House (Canada)
Verified
3 days ago
Customization is great and system is easy to use. Support is non existent, have been trying to reach out for more than a year to solve issues and get NO response back.
Canada
Canada
General Manager
Large Hotel
9
Ms. Kareth is very competent.
Reception Manager from 25-49 room Boutique in Gran (Austria)
Verified
3 days ago
Competent advisors like Ms. Denise. A super quick solution was found. Many thanks for the quick resolution of the problem. Best regards to Denise.
Austria
Austria
Reception Manager
Small Hotel
2
Since Protel changed its name to "we are planet", things have gotten progressively worse.
Business Manager from 25-49 room Limited Service & Budget Hotel in Potsdam (Germany)
Verified
4 days ago
The surface of the room plan. Ms. Denise Kareth provided us with excellent support regarding our last ticket and really went the extra mile.
Germany
Germany
Business Manager
Small Hotel
10
Reservations
Hotelmanager from 75-99 room City Center Hotel in Munich (Germany)
Verified
13 days ago
Easy handling and providng of all reservations, check in and check out and all other needed tools, good reporting tools,
Germany
Germany
Hotelmanager
Mid-Sized Hotel
7
Very easy to use
Front office Supervisor from 75-99 room Bed & Breakfast & Inn in Stockholm (Sweden)
Verified
16 days ago
A very easy to use system for day to day operations. Very smooth at checkin and check-outs. The pay-by-link is also very useful for prepayments.
Sweden
Sweden
Front office Supervisor
Mid-Sized Hotel
8
Support
GF from 75-99 room Bed & Breakfast & Inn in Mittelberg (Austria)
Verified
1 months ago
The support has improved significantly in recent months - not only in speed, but also in competence.
Austria
Austria
GF
Mid-Sized Hotel
1
Poor communication and unclear support policy
Manager für Controlling und Betriebswirtschaft from 25-49 room Luxury Hotel in Kapelln (Austria)
Verified
1 months ago
Protel has good integration capabilities with third-party POS systems and ERP software, making it easier to connect with existing hotel technology infrastructure.
Austria
Austria
Manager für Controlling und Betriebswirtschaft
Small Hotel
9
Excellent team behind an excellent product
Rooms Division Manager from 25-49 room Bed & Breakfast & Inn in Tallaght (Ireland)
Verified
1 months ago
Planet have a fantastic team who are a credit to the company. The team are extremely knowledgeable about the product and are very quick in responding and fixing any issues or queries.
Our property uses Hotsoft and Volante POS with Planet and they are extremely user friendly and simple to use. This ease of use has cut down on the amount of...
Ireland
Ireland
Rooms Division Manager
Small Hotel
8
Software with many features
Reservations from 75-99 room Extended Stay & Serviced Apartment in Suederholz (Germany)
Verified
1 months ago
- Easy to understand, even for new employees. - Many tools are available (Banket, WBE, Payment, Registration Form, Traces, etc.) - Well-structured interface.
Germany
Germany
Reservations
Mid-Sized Hotel
- 1
It looks like Planet is not recommended by any hotels
Check out the top 10 most recommended Planet alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Protel Cloud is a 100% cloud-based PMS with over 30 years of experience exclusively in the hotel industry (founded in 1994-95 in Dortmund), serving more than 14,000 hotel clients in 90 countries. It manages everything from independent hotels to entire multi-property chains, with centralized bookings and consolidated real-time reporting, all accessible from any device without local servers or IT maintenance. Its open marketplace (protel.io) provides access to over 1,200 native integrations: channel managers, booking engines, revenue management, POS, room automation, and CRM, eliminating the need for custom development. As part of the Planet group since 2021, it incorporates end-to-end integrated payments (Planet Payments) directly within the PMS, simplifying reconciliation. The latest versions have added an open API framework for low-code integrations and enterprise-level security features (two-factor authentication, single sign-on, role-based access control) that strengthen PCI compliance. The interface is intuitive, which shortens training time for new staff in a sector with high turnover.
Showing all answers to: "What does this product or service do well?"
Protel Cloud is a 100% cloud-based PMS with over 30 years of experience exclusively in the hotel industry (founded in 1994-95 in Dortmund), serving more than 14,000 hotel clients in 90 countries. It manages everything from independent hotels to entire multi-property chains, with centralized bookings and consolidated real-time reporting, all accessible from any device without local servers or IT maintenance. Its open marketplace (protel.io) provides access to over 1,200 native integrations: channel managers, booking engines, revenue management, POS, room automation, and CRM, eliminating the need for custom development. As part of the Planet group since 2021, it incorporates end-to-end integrated payments (Planet Payments) directly within the PMS, simplifying reconciliation. The latest versions have added an open API framework for low-code integrations and enterprise-level security features (two-factor authentication, single sign-on, role-based access control) that strengthen PCI compliance. The interface is intuitive, which shortens training time for new staff in a sector with high turnover.
Protel Cloud is a 100% cloud-based PMS with over 30 years of experience exclusively in the hotel industry (founded in 1994-95 in Dortmund), serving more than 14,000 hotel clients in 90 countries. It manages everything from independent hotels to entire multi-property chains, with centralized bookings and consolidated real-time reporting, all accessible from any device without local servers or IT maintenance. Its open marketplace (protel.io) provides access to over 1,200 native integrations: channel managers, booking engines, revenue management, POS, room automation, and CRM, eliminating the need for custom development. As part of the Planet group since 2021, it incorporates end-to-end integrated payments (Planet Payments) directly within the PMS, simplifying reconciliation. The latest versions have added an open API framework for low-code integrations and enterprise-level security features (two-factor authentication, single sign-on, role-based access control) that strengthen PCI compliance. The interface is intuitive, which shortens training time for new staff in a sector with high turnover.
Question:
What differentiates this product or service from the competition?
Answer:
Unlike cloud-based PMS solutions born as generic startups, Protel Cloud combines three decades of 100% hotel specialization with the agility of the cloud, covering functionalities that many younger players have yet to fully develop: group and event management, country-specific tax billing, and advanced housekeeping. Its real differentiator is its affiliation with the Planet group, which integrates PMS, payments, and tax/tax-free management into a single platform: no pure software competitor offers this natively, eliminating intermediaries and providing a single source of truth for financial reconciliation. This is further enhanced by a more open and extensive integration ecosystem than many rivals, and recent improvements in security and API architecture that facilitate adaptation to complex chains without relying on proprietary solutions.
Showing all answers to: "What differentiates this product or service from the competition?"
Unlike cloud-based PMS solutions born as generic startups, Protel Cloud combines three decades of 100% hotel specialization with the agility of the cloud, covering functionalities that many younger players have yet to fully develop: group and event management, country-specific tax billing, and advanced housekeeping. Its real differentiator is its affiliation with the Planet group, which integrates PMS, payments, and tax/tax-free management into a single platform: no pure software competitor offers this natively, eliminating intermediaries and providing a single source of truth for financial reconciliation. This is further enhanced by a more open and extensive integration ecosystem than many rivals, and recent improvements in security and API architecture that facilitate adaptation to complex chains without relying on proprietary solutions.
Unlike cloud-based PMS solutions born as generic startups, Protel Cloud combines three decades of 100% hotel specialization with the agility of the cloud, covering functionalities that many younger players have yet to fully develop: group and event management, country-specific tax billing, and advanced housekeeping. Its real differentiator is its affiliation with the Planet group, which integrates PMS, payments, and tax/tax-free management into a single platform: no pure software competitor offers this natively, eliminating intermediaries and providing a single source of truth for financial reconciliation. This is further enhanced by a more open and extensive integration ecosystem than many rivals, and recent improvements in security and API architecture that facilitate adaptation to complex chains without relying on proprietary solutions.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would advise them not to rely solely on the demo: they should request to speak with a current client of a similar size and type to their hotel, because the experience with Protel Cloud varies considerably between an independent hotel and a multi-property chain. Before signing, they should meet with front desk and revenue management to list the truly critical integrations (channel manager, booking engine, revenue management, POS) and verify them one by one on the protel.io marketplace, as not all integrations are equally mature. They should negotiate payments (Planet Payments) within the same PMS contract, not separately: this is a significant part of the competitive advantage over other providers, and separating it reduces their negotiating power. They should activate the security features (two-factor authentication, SSO, role-based access control) from day one; don't postpone them. And they should plan the data migration and training well in advance, avoiding the peak season: this is the most common reason why an implementation that should be quick is perceived as complicated.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would advise them not to rely solely on the demo: they should request to speak with a current client of a similar size and type to their hotel, because the experience with Protel Cloud varies considerably between an independent hotel and a multi-property chain. Before signing, they should meet with front desk and revenue management to list the truly critical integrations (channel manager, booking engine, revenue management, POS) and verify them one by one on the protel.io marketplace, as not all integrations are equally mature. They should negotiate payments (Planet Payments) within the same PMS contract, not separately: this is a significant part of the competitive advantage over other providers, and separating it reduces their negotiating power. They should activate the security features (two-factor authentication, SSO, role-based access control) from day one; don't postpone them. And they should plan the data migration and training well in advance, avoiding the peak season: this is the most common reason why an implementation that should be quick is perceived as complicated.
I would advise them not to rely solely on the demo: they should request to speak with a current client of a similar size and type to their hotel, because the experience with Protel Cloud varies considerably between an independent hotel and a multi-property chain. Before signing, they should meet with front desk and revenue management to list the truly critical integrations (channel manager, booking engine, revenue management, POS) and verify them one by one on the protel.io marketplace, as not all integrations are equally mature. They should negotiate payments (Planet Payments) within the same PMS contract, not separately: this is a significant part of the competitive advantage over other providers, and separating it reduces their negotiating power. They should activate the security features (two-factor authentication, SSO, role-based access control) from day one; don't postpone them. And they should plan the data migration and training well in advance, avoiding the peak season: this is the most common reason why an implementation that should be quick is perceived as complicated.
+ 0
recommend
Recommended by
Marc Llobet
Director Comercial
@
Serenissima informatica - protel planet
Marc Llobet
Director Comercial
@
Serenissima informatica - protel planet
Marc Llobet
Director Comercial
@
Serenissima informatica - protel planet
Marc Llobet
Director Comercial
@
Serenissima informatica - protel planet
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Support
Unverified
Planet has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
Verified
0 seconds ago
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0.0/5
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0.0/5
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0.0/5
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