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ALICE (Staff App)

ALICE (Staff App)

Ranked 2nd in Staff Task Management & Collaboration

Headquartered in New York (United States)

94 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
94 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Staff Task Management Software Buyers Guide
Free download

Overview

93% recommend
Customer Service
4.6
Ease of Use
4.7
ROI
4.6
Implementation
4.3

Company info

Founded in 2013
Employees 100
Headquarter New York (United States)

Markets served

  • North America
  • Europe
  • South America
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Front Office Manager in Santa Rosa (United States)

• The customer support was FAST and provided by a staff of most-hospitable and professional aides. • The Concierge functionality provided for guest itineraries made me look like a rock star and was easy to “Tweak” as far as property branding was concerned. • The guest text functionality was so perfect and now that I am not using it, I miss it terribly. • The initial price point, negotiated by the company and our General Manager, made the program more than lucrative.

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Director of Front Office from Other

Alice has been an incredible resource for effective communication in our hotel. We use the guest messaging feature to alert early arrival guests when their room is ready, and the broadcast feature to send arriving guests info about the special events being hosted in the hotel. Our engineering and housekeeping teams use the PM feature to quickly and effectively track deep cleaning and PM services, allowing us to stay on schedule and not duplicate work. The staff app has immensely improved communication and follow up for front desk, maintenance, and housekeeping.

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A&B Manager from Other

Helps improve time to answer/solve customers problems Guest satisfaction improve

Director of Operations from Branded in Irving (United States)

The only flaw that I have noticed is really not a flaw, however some of my departments are not in the system yet and we need to ad. It might be better to have a bigger template that list all departments.

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Director Of Front Office Operations

So far for our needs, Alice is very useful, we don’t need improvements as of now

Concierge from Resort

It got freeze, some tickets are deleting from the system, some tickets got lost and have to log out and log in to run the system.

Screenshots & video

94%usability

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