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ALICE (Staff App)

ALICE (Staff App)

Ranked 3rd in Staff Task Management & Collaboration

Headquartered in New York (United States)

94 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Certificate of Excellence
94 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Certificate of Excellence
Staff Task Management Software Buyers Guide
Free download

Overview

92% recommend
Customer Service
4.6
Ease of Use
4.7
ROI
4.5
Implementation
4.3

Company info

Founded in 2013
Employees 100
Headquarter New York (United States)

Markets served

  • North America
  • Europe
  • South America
  • Asia Pacific
  • Middle East
  • Africa

what customers are saying

Concierge from Branded in New York (United States)

- Customizable formats provide freedom. - Easy to read layouts - Interfaces with my hotel's operating system... a great benefit and time-saver.

General Manager from Branded in Miami Beach (United States)

I like having real time communication. Especially for large properties that requires fast and efficient delivery.

Revenue Manager from Resort in Laguna Beach (United States)

It allows our team to submit both guest and staff requests and assign them to different departments such as Housekeeping, Engineering, Guest Services, Food & Beverage, etc. An example would be that a guest is requesting extra towels in their guest room or a team member is requesting that a wall in a meeting room be painted. It ensures that a task will be assigned to a staff member and then completed so that nothing is overlooked. It allows for tracking so that way you can see when the task was assigned and when it was completed. It prevents from having to use a radio or sending an email to have something completed. The great thing is that is it used on a Mobile Device so you can carry around the device and app with you wherever you go.

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Concierge from Resort

It got freeze, some tickets are deleting from the system, some tickets got lost and have to log out and log in to run the system.

Concierge from Boutique hotel in New York (United States)

It doesn't always integrate perfectly with Opera - sometimes not recognizing guest names from future reservations we have on the books.

Director of Rooms from Boutique hotel in New Orleans (United States)

Nothing, so far you have covered everything any hotel would need. But you make it easy to propose new ideas should they come up... Feature Request: Voice Recognition, but I'm pretty sure the team at Alice is already working on that! They think of everything ; )

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Screenshots & video

94%usability

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