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Shiji Infrasys POS
4.5 (31 REVIEWS)
Alasdair, Dylan, Sara + 3 more experts recommend Shiji Group
Read RecommendationsRanked 4 (out of 140) in Hotel POS Systems
The trusted POS for the world’s top hotels
87% recommended by 75 hotels
Peninsula, IHG, Langham & 72 others
Bell - AI powered product analyst
I analyzed all of Shiji Group’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Shiji Group for its effective integration of POS and PMS systems, enhancing revenue management and reducing operational costs. The seamless menu and table management features improve daily operations, cutting errors and improving guest experience. However, some users note that backend sync and system speed need improvements. Shiji's comprehensive platform unifies various hospitality functions, promoting efficient operations and data-driven decision-making for increased profitability.
Peninsula, IHG, Langham & 72 others
Read their reviewsWhat Types of Hotels Shiji Group is Popular For
Size
3 | Small (10-49 room)
14 | Mid-Sized (50-99 room)
57 | Large (100-499 room)
11 | X-Large (500+ room)
Country
14 | United Arab Emirates
10 | United States
6 | United Kingdom
6 | Italy
6 | Spain
4 | Egypt
4 | Cambodia
3 | New Zealand
3 | Qatar
2 | China
2 | Netherlands
2 | Turkey
2 | Japan
2 | Saudi Arabia
2 | Australia
2 | Mexico
2 | India
1 | Singapore
1 | Ireland
1 | France
1 | Sweden
1 | Argentina
1 | Poland
1 | Malaysia
1 | Portugal
1 | Chile
1 | Thailand
1 | South Africa
1 | Hong Kong
1 | Canada
Type
50 | Luxury Hotels
46 | Branded Hotels
35 | City Center Hotels
33 | Boutique Hotels
30 | Airport/Conference Hotels
27 | Resorts
21 | Bed & Breakfast & Inns
13 | Hostels
12 | Limited Service & Budget Hotels
5 | Extended Stay & Serviced Apartments
3 | Casinos
3 | RV Parks & Campgrounds
1 | Motels
1 | Vacation Rentals & Villas
Region
25 | Europe
25 | Middle East
14 | Asia Pacific
13 | North America
5 | Oceania
2 | South America
1 | Africa
Category
42 | Reputation Management
34 | Property Management Systems
31 | Hotel POS Systems
4 | Spa Software
1 | Listings Management
1 | Business Intelligence
Didn’t find what you were looking for?
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Shiji Group products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Shiji Group Reviews Analyzed: 24
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Shiji Group Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Shiji Group
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Shiji Group's Provided Description:
"Infrasys POS is a cloud-based, enterprise-grade point-of-sale system designed specifically for the hospitality industry, enabling hotels to manage all F&B operations seamlessly across multiple outlets and properties. Unlike traditional POS systems, Infrasys is fully functional offline, hardware-agnostic, and integrates effortlessly with property management systems, payments, inventory, and more, helping streamline operations and enhance guest experiences. Trusted by global brands like Hyatt, Mandarin Oriental, and IHG, Infrasys empowers hoteliers to increase efficiency, reduce IT costs, and scale confidently with world-class support behind them."
Capabilities
Serve guests faster with mobile ordering
Serve guests faster with mobile ordering
Empower staff to take and send orders directly from mobile devices: poolside, tableside, or lobby. Infrasys reduces order processing time from minutes to seconds, boosting table turnover and guest satisfaction. Eliminate handwritten tickets, minimize errors, and keep service moving seamlessly across your property.
Cloud-managed, not cloud-dependent
Cloud-managed, not cloud-dependent
Infrasys is a true cloud-native platform that keeps your F&B operations running, anytime, anywhere. But it’s also engineered for offline resilience. Even if your internet drops, Infrasys keeps working so your team never misses a beat. That means orders keep flowing and service stays seamless, whether you're on a mountaintop terrace or in a packed ballroom.
Intuitive interface built for F&B teams
Intuitive interface built for F&B teams
Infrasys POS is designed to be user-friendly and fast to learn. With clear menus, modern visuals, and in-tool prompts, staff can confidently handle orders, even in the busiest moments. The customizable dashboard helps teams focus on priority tasks, reducing errors and improving service speed. From new hires to seasoned servers, everyone’s up and running in no time.
Open API platform for seamless connections
Open API platform for seamless connections
Infrasys was built from the ground up with an open API framework, giving you the freedom to connect with the tools you already use, or the ones you plan to. PMS, loyalty, payments, inventory, mobile ordering, Infrasys plays well with others. It’s the engine behind integrated, future-ready hotel tech stacks.
Hardware-agnostic and mobile-first by design
Hardware-agnostic and mobile-first by design
Your POS shouldn’t dictate your hardware. Infrasys runs beautifully on iOS, Android, or Windows, giving you total flexibility. Keep the hardware you love or explore ours, from handheld tablets to full-service terminals. Empower teams to take orders anywhere on property, serve guests faster, and adapt as your venues evolve.
Enterprise Reporting that powers better decisions
Enterprise Reporting that powers better decisions
See the full picture of your F&B performance with centralized, real-time dashboards. Infrasys helps you track revenue, identify top-selling items, monitor staff productivity, and understand peak service times. Use data to make smart decisions, from menu pricing to staffing strategies, that drive profitability across properties.
Global support, local expertise
Global support, local expertise
Hospitality doesn’t stop, and neither do we. Infrasys offers 24/7 global support with local teams across the Americas, EMEA, and APAC. Whether it's implementation or a mid-service question, help is always just a phone call - or tap - away. Fast response times, multilingual service, and true hospitality expertise come standard.
Features
Order Management
Inventory Management
CRM & Loyalty
Accounting
Payments
Analytics & Insights
Delivery
Other
Available Add-ons & Modules
Multi-Property Management
Hotel POS SystemsMobile Ordering
Mobile Ordering & Room ServiceIntegrated Payments
Payments Processing SoftwareSupport
Hotel Reservations SoftwareEnterprise Reporting
Hotel POS SystemsRecommended by
Achievements
This vendor's trending score is rising, Shiji Infrasys POS is the #3 most trending product in the Hotel POS Systems category (out of 140) and the #171 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreShiji Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Shiji Group Case Studies
More time for guests: the impact of seamless technology at Sunborn London
London (United Kingdom)
Digitizing in-room dining in a full-service hotel: Operational and experiential outcomes at Grand Hyatt Singapore
Singapore (Singapore)
The value of listening: An analysis of how Voyages Indigenous Tourism Australia uses guest feedback to drive operational excellence
Yulara (Australia)
Understanding the impact of legacy hospitality systems on operational and financial results
Smarter Reviews, Happier Guests: Unlocking the Power of AI
Palma de Mallorca (Balearic Islands)
One decision that changed how TIME Hotels operate—every day and night
Dubai (United Arab Emirates)
Emotion Meets Automation: The Technology-Powered Story of Ruby Hotels With Shiji's PMS
Munich (Germany)
References
"We chose Shiji not only for their scalability and maintainability but the fact they hosted on Amazon Web Services (AWS) across multiple data centers provided the infrastructure and security we needed."
"Having the ability to integrate our system with other third-party vendors and making sure that our technology stack meets the market’s tendencies were factors that had an influence in our decision."
"Shiji Enterprise Platform supports our lean luxury model and gives us more ways to optimise the guest journey. With the growth that is already in play for the group, we needed a system that can deal with new hotel openings and fits our geographical roadmap."
"We are excited to be partnering with Shiji and implementing Shiji Enterprise Platform across our properties. We strongly believe that this solution will help us improve our operations and provide an even better experience for our guests."
"Delivering a world-class guest experience is paramount at The Peninsula Hotels, & we've found a partner in Shiji who is up to the task. They're pioneers in building systems that cater specifically to the unique demands of luxury hotels."
"Shiji’s innovative system is an essential foundation to achieve the goals of our digitization strategy."
"To support our expansion plans, we needed a seamless technology foundation that would be capable of growing with us. After looking at various options on the market, we found Shiji’s solutions matched our specific requirements."
"Shiji’s innovative technology allows us to not only improve our back-of-house efficiency but also to truly raise the bar for guests during their stay at the Pfalzblick Wald Spa Resort. Installation went well!"
"We're excited to embark on this journey with Shiji. Our partnership reflects our commitment to staying true to our roots while embracing technology to enhance our guests' experience."
"In Shiji, we found a synergy between our vision for bespoke guest services and their advanced technological capabilities."
"Having already worked with Shiji for several years, their quality of service, combined with their push for product refinement through innovation made them an obvious choice."
Featured Customers
More Products by Shiji Group
Hotelier Rating
Looking for specific info?
Great Change for us
Front desk from 100 to 199 room Boutique in London (United Kingdom)
Easy and Coordinated Shiji Install
Restaurant Manager from 100 to 199 room Boutique in Monrovia (United States)
New POS Install
Director of Food & Beverage from 200 to 499 room Boutique in Delta Township (United States)
Professionalism, dedication, and commitment
IT Director from 100 to 199 room Boutique in Vina del Mar (Chile)
Most engaging and professional implementation team
Food and Beverage Director from 200 to 499 room Branded Hotel in Phoenix (United States)
Modern Tech that grows with you!
Corporate F&B Manager from 500+ room Branded Hotel in Houston (United States)
Great service and diligence with Shiji Group
Complex General Manager from 100 to 199 room Bed & Breakfast & Inn in DeWitt (United States)
New Restaurant POS System
Front Office Manager from 100 to 199 room Bed & Breakfast & Inn in DeWitt (United States)
Simple, straight-forward POS system
Assistant General Manager from 100 to 199 room Bed & Breakfast & Inn in Bartlesville (United States)
Infrasys POS and Shiji Digital Dining for Room Service are incredibly user-friendly
Assistant Director of Food and Beverage from 200 to 499 room Branded Hotel in Phnom Penh (Cambodia)
Expert Q&A and Partner Recommendations
Submit RecommendationShiji Group hasn’t been recommended by any experts or partners yet
Learn more about expert recommendationsNews
Shiji Group
4 days ago
Pan Pacific Hanoi Elevates Luxury Hospitality with Shiji’s Infrasys POS, Driving Seamless Service and Operational Excellence
Shiji Group
2 weeks ago
3C Hotels Selects Shiji Full Stack Technology to Drive Growth in Colombia and Strengthen Presence in Latin America
Shiji Group
3 weeks ago
Shiji and Origon Interfactura partner to simplify fiscal compliance in Mexico’s hospitality industry
Shiji Group
1 month ago
Shiji AI•R: Transitioning to an AI‑First Hospitality Platform
Shiji Group
1 month ago
Hyatt Regency Vilamoura goes live with Shiji’s Infrasys POS to power connected luxury dining
Shiji Group
2 months ago
Elevates Luxury Dining on the Eastern & Oriental Express, A Belmond Train, Southeast Asia, with Shiji’s Infrasys POS
Shiji Group
2 months ago
Omnibees and Shiji Horizon Distribution partner to expand global connectivity in Latin American hospitality
Shiji Group
2 months ago
Shiji expands mobility across the entire guest journey, connecting through a unified platform
Shiji Group
2 months ago
Maraleina Sports Resort Koh Samui elevates performance-led hospitality with Shiji’s integrated technology ecosystem
Shiji Group
3 months ago
Explorar Hotels & Resorts unveils guest experience with Shiji’s Daylight PMS
Shiji Group
3 months ago
Luxury hospitality reimagined: Cairns 5-star hotel elevates guest experience with Shiji’s Infrasys POS
Shiji Group
3 months ago
Infrasys POS recognized by Software Advice for Best Customer Support in 2026 as 24/7 Hospitality operations raise the bar
Shiji Group
3 months ago
More time for guests: the impact of seamless technology at Sunborn London
Shiji Group
3 months ago
Shiji Hits Major Milestone with 400th Hyatt Infrasys POS and Full Digital F&B Ecosystem Install
Shiji Group
3 months ago
Despite operational pressures intensifying worldwide, guest satisfaction climbs again
Shiji Group
4 months ago
Shiji expands F&B technology footprint in Singapore with Infrasys POS deployment at MICHELIN Bib Gourmand Restaurant Chen’s
Shiji Group
4 months ago
PC Hospitality adopts Shiji’s technology platform to strengthen technology and distribution capabilities
Shiji Group
5 months ago
Shiji named a 2025 Geo and Global AWS Partner Award Finalist
Shiji Group
5 months ago
Palacio Arriluce chooses Shiji’s Daylight PMS to power the future of independent luxury in Spain
Shiji Group
5 months ago
Shiji CEO, Kevin King, receives Lifetime Achievement Visionary Award from Hospitality Technology
Shiji Group
5 months ago
Shiji introduces Infrasys POS Move to take hotel service beyond the workstation
Shiji Group
6 months ago
Shiji launches Embedded Payments for Daylight PMS powered by Stellaris Digital Payby
Shiji Group
6 months ago
Nomade People Group chooses Shiji’s Infrasys POS to power iconic beachfront resorts in Tulum
Shiji Group
6 months ago
Digitizing in-room dining in a full-service hotel: Operational and experiential outcomes at Grand Hyatt Singapore
Shiji Group
6 months ago
Stanglwirt adopts Daylight PMS to enhance luxury hospitality through next-generation technology
Shiji Group
6 months ago
Shiji partners with Meetingselect to empower hotels with seamless real-time meeting room bookings.
Shiji Group
6 months ago
Siam@Siam Design Hotels chooses Shiji Horizon Distribution’s WeChat Booking Engine to strengthen connection with Chinese travelers
Shiji Group
6 months ago
The value of listening: An analysis of how Voyages Indigenous Tourism Australia uses guest feedback to drive operational excellence
Shiji Group
6 months ago
South Palms Resort & Spa Panglao MGallery Collection Enhances Guest Experience with Shiji’s Infrasys POS
Shiji Group
6 months ago
Shiji releases Q3 2025 Guest Experience Benchmark: Global satisfaction climbs, but 3-star hotels lead the charge
Shiji Group
7 months ago
Shiji proudly announces Iceportal Content surpasses 2.5M images distributed globally
Shiji Group
7 months ago
Understanding the impact of legacy hospitality systems on operational and financial results
Shiji Group
8 months ago
Amadeus and Shiji partner to offer hotels a complete hospitality technology suite
Shiji Group
9 months ago
Amadria Park Taps Shiji’s Daylight PMS and Infrasys POS to Drive Personalized Hospitality Across Croatia
Shiji Group
9 months ago
Shiji Releases Q2 2025 Guest Experience Benchmark: Global satisfaction hits record high
Shiji Group
11 months ago
The Hotel Distribution Technology 2025/2026 chart
Shiji Group
11 months ago
Shiji Releases 2025 Hospitality Distribution Technology Chart: Navigating a Rapidly Evolving Ecosystem
Shiji Group
11 months ago
Smarter Reviews, Happier Guests: Unlocking the Power of AI
Shiji Group
11 months ago
Turning Guest Reviews Into Operational Gold: A Strategic Approach For Hoteliers
Shiji Group
1 year ago
The 2025 Smart Decision Guide to Restaurant Management and POS Systems
Shiji Group
1 year ago
Sunborn London selects Shiji for seamless hospitality innovation
Shiji Group
1 year ago
One decision that changed how TIME Hotels operate—every day and night
Shiji Group
1 year ago
Shiji Unveils Comprehensive Rebrand, Unifying Its Hospitality Technology Solutions Under A Single Platform
Shiji Group
1 year ago
Guest Experience Benchmark Report 2025
Shiji Group
1 year ago
Van Der Valk Hotels Partners With Shiji Group For Full Rollout Of Shiji Enterprise Platform PMS Across 74 Hotels
Shiji Group
1 year ago
Shiji Unveils Enhanced Single Guest Profile Feature in Hotel PMS
Shiji Group
1 year ago
Sudima Hotels Selects Shiji Enterprise Platform (PMS) To Complete Comprehensive Tech Stack Overhaul, Boosting Efficiency And Guest Satisfaction
Shiji Group
1 year ago
Grupo Brisas Selects Shiji To Modernize Operations And Elevate The Guest Experience
Shiji Group
1 year ago
The Dolder Grand Chooses Shiji To Power Digital Transformation
Shiji Group
1 year ago
Emotion Meets Automation: The Technology-Powered Story of Ruby Hotels With Shiji's PMS
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Shiji Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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