Flexkeeping (Hotel Operations Platform)
4.9 (68 REVIEWS)
HT Score
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Fabrizio, Blanche, Yumiko + 11 more experts recommend Flexkeeping
Read RecommendationsFlexkeeping (Hotel Operations Platform)
Ranked 3 (out of 56) in Staff Collaboration Tools
2024 Finalist
HotelTechAwards
Hoteliers voted Flexkeeping as the #3 Staff Collaboration Tools provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThe easy Hotel Operations Platform
98% recommended by 167 hotels
Sheraton, Hilton, Accor & 164 others
What is Flexkeeping?
Founded in 2012 | Headquarters in Ljubljana (Slovenia) | 29 employees
Flexkeeping (Hotel Operations Platform) is a comprehensive solution designed to streamline and enhance hotel operations. It facilitates seamless communication among staff, offering a user-friendly interface for efficient task management. Hoteliers value Flexkeeping for its ability to improve coordination, which results in faster room turnovers, more efficient maintenance responses, and streamlined housekeeping operations. These improvements significantly reduce costs and elevate guest satisfaction. Moreover, its integration capabilities with other systems like Property Management Systems (PMS) unify workflow processes, making it an invaluable addition to any hotel's operational toolkit.
Capabilities
Schedule & allocate rooms
Schedule & allocate rooms
Smart one-click automated allocation of rooms. Schedule dynamic and complex cleaning patterns based on length of stay, room rate or any other PMS data. Easily create schedules and assign work long in advance. Automatically calculate optimal housekeeper numbers to avoid staff shortages.
Real-time operation updates & tracking
Real-time operation updates & tracking
Automatic updates when any reservation data changes. Real-time tracking of room cleanliness. Send urgent requests.
Room inspections & linen/amenities management
Room inspections & linen/amenities management
Create comprehensive checklists tailored to different inspection types. Report cleaning mistakes instantly through voice-to-text and image uploads. Easily create schedules and assign work long in advance. Digitally manage consumption and keep track of inventory in real-time to avoid shortages.
Automated cleanings
Automated cleanings
Schedule dynamic & complex cleaning patterns based on length of stay, room rate or any other PMS data
Easily manage maintenance incidents
Easily manage maintenance incidents
Create, prioritise and delegate maintenance issues in real-time and easily attach images or videos. Manage preventive maintenance with digital checklists and recurring tasks Synchronise automatically with housekeeping teams
Real-time overviews
Real-time overviews
Monitor issue progress and completion. Manage inventory and supplies effectively. And track communication history to ensure clarity and transparency
Real-time internal communication
Real-time internal communication
Not every interaction needs to be formalized as a task. The chat feature allows for more casual conversations, giving context and fostering better team cohesion and collaboration.
Keep track of lost items
Keep track of lost items
Record, track and digitally manage all Lost & Found items to ensure their swift return. Attach photos and let Flexkeeping run your Lost & Found from the cloud with easy access from any computer or device.
Room service & minibar management
Room service & minibar management
Get an overview of all room service orders with real-time status updates and valuable analytics. See the most popular order times, favourite drinks and dishes, and use this information to update your food menu, coordinate food preparation and organise work activities. Eliminate lost postings by digitalising all aspects of minibar handling. Now you can track and update minibar consumption in real-time.
Manage guest feedback
Manage guest feedback
Address complaints immediately while guests are still in-house. Easily track your Cost of Quality (COQ). Assign feedback resolution to relevant individuals for effective management.
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Available Add-ons & Modules
Housekeeping Suite
Staff Collaboration Tools
Schedule shifts and remotely assign rooms long in advance. Flexkeeping let's you view cleanliness status in real-time, automate room inspections, track and manage linen and amenities consumption, analyse housekeeper productivity and spot trends.
Maintenance Suite
Staff Collaboration Tools
Create, prioritise and delegate maintenance issues while monitoring all tasks in real-time. Flexkeeping also let's you manage preventive maintenance jobs, track work dynamics and analyse staff performance.
Task Management
Staff Collaboration Tools
Manage tasks with ease by assigning, prioritising and monitoring them across all departments and setting to-do lists. Using one centralised channel removes the need for messy WhatsApps, emails and phone calls and keeps everyone up to date with notifications and alerts.
Checklists
Staff Collaboration Tools
From conducting room inspections to proactive maintenance checks to prioritising health & safety measures, access a comprehensive range of checklists right from your smartphone.
Chat (Beta)
Staff Collaboration Tools
Quickly discuss and resolve issues as they arise. Give context, keep records, reduce errors, improve response times and never miss a thing with real-time communication.
Standard Operating Procedures (SOPs)
Staff Collaboration Tools
Create tailor-made Standard Operating Procedures (SOPs) for any property with rich digital content including images, video tutorials and documents. Instantly update and effortlessly distribute these brand standards to your team, granting the relevant department or individual instant access via their smartphone or computer.
Lost & Found
Staff Collaboration Tools
Record, track and digitally manage all Lost & Found items to ensure their swift return. Attach photos and let Flexkeeping run your Lost & Found from the cloud with easy access from any computer or device.
Guest Service Management
Staff Collaboration Tools
Flexkeeping let's you easily manage all guest requests and minibar consumption from one platform. Boost F&B revenue and cut costs with automated room service dispatching and order tracking along with digital minibar handling and consumption tracking in real-time.
Guest Feedback Management
Staff Collaboration Tools
Resolve guest complaints instantly and improve guest satisfaction. Flexkeeping let's you record, monitor and investigate guest feedback, assign urgent service recovery tasks to HODs and track the Cost of Complaints.
Analytics
Staff Collaboration Tools
Actionable Analytics and Reporting lets you see the bigger picture - spot trends, detect bottlenecks, avoid idle labour and start planning ahead. Making data-driven decisions means lower costs and less time wasted.
Flexkeeping Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Flexkeeping (Hotel Operations Platform) is the #2 most trending product in the Staff Collaboration Tools category (out of 56) and the #156 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFlexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Flexkeeping as the #3 Staff Collaboration Tools provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Flexkeeping Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Flexkeeping Case Studies
Transforming Operations: How Valamar Parentino Hotel streamlined their operations with Flexkeeping
Porec (Croatia)
From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping
Petrcane (Croatia)
How Flexkeeping helped Grand Park Hotel improve the guest experience by automating operations and supercharging collaboration
Rovinj (Croatia)
The Remington Orange achieves housekeeping triumph with Flexkeeping
Orange (Australia)
How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping
Cozumel (Mexico)
Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping
London (United Kingdom)
Elevating Hostel Dynamics: How Flexkeeping helped Viajero Hostel Buenos Aires digitalise their operations
Buenos Aires (Argentina)
References
"With Flexkeeping, we don’t miss anything anymore. There are no communication breakdowns, and it’s all done immediately. In the old days, we used to have everything in a book, which was massively inefficient."
Sheldon Martin
General Manager @
Mobys Beachside Retreat
"We reviewed several platforms, but Flexkeeping was a clear winner. The product was superior and the team was incredibly enthusiastic."
Diana Lukić Grandov
Room Division Manager @
Maistra Hospitality Group Check-in
"I can’t imagine working without Flexkeeping. It’s such a time saver and the most significant improvement we have seen in our daily operations."
Alex Tran
Room Division Manager @
The Remington Orange
"Housekeeping was running on papers, the maintenance team constantly got calls, and our management team lost hours every week preparing reports."
Liutauras Vaitkevicius
Managing Director @
"Organization would take multiple hours combining PMS reports, printed reports and other notes. With Flexkeeping, we could automate over 1 million room service deliveries per year."
Magdalena Kazimierczak
Corporate Rooms Division Manager @
Palace Resorts Mexico
"Our Front Desk can now be sure that the rooms marked as clean are ready. Flexkeeping saves us so much time and encourages full accountability."
Ellen Larson Lee
Owner @
Maya Beach Hotel
"Every comment a guest makes gets immediately communicated throughout the whole hotel. Since it’s such a transparent platform, staff can react instantly, and management can stay informed about the situation. Flexkeeping empowered us to use our existing resources better. We managed to increase guest satisfaction by delivering personalized customer service."
Peter Loesch
General Manager @
Adriatic Hotel by Maistra Collection
"Flexkeeping is a project with a WOW effect. I experienced this only once before in my entire career. It’s been a great pleasure working with you."
Vlastimir Ivancic
CIO @
Valamar Parentino Hotel
"Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to work without it any more."
Stefanie Augustin
Head of Housekeeping @
Holiday Inn Vienna - South, an IHG Hotel
"You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is smooth and the number of errors has decreased enormously."
Barbara Polak Tomsic
Housekeeping Manager @
Grand Hotel Union
"Flexkeeping is most definitely an indispensable element in innovative hotel management, which takes you a step closer to a luxurious service. By optimizing all work processes among the staff it minimizes human errors. Flexkeeping enhances the quality of our service, which leads to greater guest satisfaction."
Gregor Jamnik
General manager @
Best Western Premier Hotel Slon
Featured Customers
Popularity by Segment
Size
4 | X-Small (1-9 room)
16 | Small (10-24 room)
57 | Medium (25-74 room)
69 | Large (75-199 room)
50 | X-Large (200+ room)
Country
55 | Croatia
37 | Slovenia
16 | United Kingdom
13 | Australia
12 | United States of America
8 | Serbia
6 | Germany
5 | Italy
5 | Austria
5 | Spain
4 | Costa Rica
3 | Mexico
3 | Colombia
3 | Bulgaria
3 | Peru
2 | Brazil
2 | Argentina
1 | Belize
1 | Hungary
1 | Kenya
1 | Netherlands Antilles
1 | China
1 | Panama
1 | Belgium
1 | France
1 | Czech Republic
1 | South Africa
1 | Singapore
1 | Canada
Type
75 | Resorts
68 | Boutiques
64 | Luxury Hotels
53 | Branded Hotels
47 | Bed & Breakfast & Inns
46 | City Center Hotels
41 | Airport/Conference Hotels
41 | Limited Service & Budget Hotels
26 | Extended Stay & Serviced Apartments
19 | Hostels
12 | RV Parks & Campgrounds
8 | Casinos
5 | Motels
3 | Vacation Rentals & Villas
Region
144 | Europe
16 | North America
15 | South America
13 | Oceania
2 | Asia Pacific
2 | Central America
2 | Africa
Category
189 | Housekeeping Software
123 | Hotel Maintenance Software
68 | Staff Collaboration Tools
30 | Mobile Ordering & Room Service
20 | Concierge Software
19 | Guest Surveys & Feedback
More Products by Flexkeeping
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like Flexkeeping for its seamless communication capabilities, user-friendly interface, and comprehensive task management that enhances productivity and minimizes operational inefficiencies. The app facilitates better coordination amongst hotel staff, leading to faster room turnovers, improved maintenance response times, and streamlined housekeeping operations, thereby significantly reducing costs and boosting guest satisfaction. The ability to integrate with other systems like PMS also adds value by unifying workflow processes.
AI-generated from the text of customer reviews
Looking for specific info?
10
Great improvement in our work
Hotel Manager from 200 to 499 room Branded Hotel in Cavtat (Croatia)
Verified
4 days ago
Flexkeeping helped us a lot to improve our service, we are faster, more efficient and our Clients are very happy with our service quality.
Croatia
Croatia
Hotel Manager
X-Large Hotel
9
faster communication
Reception Manager Assistant from 200 to 499 room Branded Hotel in Tar-Vabriga (Croatia)
Verified
8 days ago
the information reaches the target immediately, and is resolved immediately, quick feedback on problem resolution, efficiency at the level, satisfied guests and workers
Croatia
Croatia
Reception Manager Assistant
X-Large Hotel
10
The long-awaited collaboration
Hotel Manager from 200 to 499 room Boutique in Cres Island (Croatia)
Verified
11 days ago
Level of room cleanness has improved, efficiency is higher, collaboration and communication is better, tasks are easy to explain
Croatia
Croatia
Hotel Manager
X-Large Hotel
10
Easy collaboration and work track between departments
Front office manager from 200 to 499 room in Njivice (Croatia)
Verified
11 days ago
It is easier for every member to see and check the ongoing situation whether it is a task or repair. The communication is much more easier this way since it reduces phone calls between departments and it helps prevent confusion if certain assignment is done or not. This is much appreciated in campsites, especially with the constant request...
Croatia
Croatia
Front office manager
X-Large Hotel
10
Top of the top for housekeeping management.
executive housekeeper from 200 to 499 room Casino in Portoroz (Slovenia)
Verified
1 months ago
Simple to use For management and stuff. Allways on track with all the reports that we need. We can allways track maintanence work and all that is happening in the rooms.
Slovenia
Slovenia
executive housekeeper
X-Large Hotel
10
Stellar Productivity and Seamless Communication
Front Desk Manager from in Miami (United States of America)
Verified
9 months ago
Our experience with this product has been nothing short of exceptional, with a focus on user friendliness, effective communication, and outstanding customer support. Here's why our team finds it indispensable: 1. User Friendly Interface: One of the standout features of this product is its intuitively designed interface, making it remarkably...
United States of America
United States of America
Front Desk Manager
10
A true asset to track & streamline hotel communication of cleaning, maintainance tickets, prevent oversights.
Owner from 10 to 24 room Bed & Breakfast & Inn in Denver (United States of America)
Verified
10 months ago
The App/homepage is easy to grasp, even for non-tech savvy staff members. We love the colors and UI design of the app showing quickly which rooms are stripped, clean, ready to inspect, and DND rooms. We use the app for maintenance and lost items. The app promotes staff collaboration, reducing the need for phone calls, to streamline communic...
United States of America
United States of America
Owner
Small Hotel
10
Best Hotel tracking system
Housekeeping Manager from 100 to 199 room Branded Hotel in Melbourne (Australia)
Verified
10 months ago
I love that it is Easy to use, efficient, its simplicity makes it easy to train other staff members. And i always find it to be Reliable.
Australia
Australia
Housekeeping Manager
Large Hotel
10
The Flexkeeping APP and also the staff collaboration help a lot to develop ours staff and this was excellent
F&B Manager from 200 to 499 room Boutique in Petrcane (Croatia)
Verified
10 months ago
This APP is very Easy -to learn and use Fast - Efficient for the maintenance for missing understanding with pictures
Croatia
Croatia
F&B Manager
X-Large Hotel
10
Nice and easy
General manager from 25-49 room Boutique in New Orleans (United States of America)
Verified
10 months ago
User experience ! ! ! It’s really easy to navigate in this app. Makes productivity easy to analyze as a manager
United States of America
United States of America
General manager
Medium Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Flexkeeping is a great solution for any hotel looking for housekeeping software that can fully digitalize the department operations with a variety of automations and a very friendly user interface. On top of this, the people working at Flexkeeping are great folks. Last but not least, Flexkeeping has one of the best integrations with Apaleo!
Showing all answers to: "What does this product or service do well?"
Flexkeeping is a great solution for any hotel looking for housekeeping software that can fully digitalize the department operations with a variety of automations and a very friendly user interface. On top of this, the people working at Flexkeeping are great folks. Last but not least, Flexkeeping has one of the best integrations with Apaleo!
Increased Efficiency and Productivity:
FlexKeeping provides a streamlined and automated solution for hotel housekeeping operations. By utilizing its advanced features, hotels can experience a significant boost in efficiency and productivity. The system helps in task assignment, tracking, and communication, ensuring that housekeeping staff can complete their duties promptly and with minimal errors.
With a solution like the hotel operations platform, not only have they managed to increase savings on a financial and time perspective, but their product also boosts the employees' productivity, enabling them to take care of their customers in ways that matter
Flexkeeping helps Operations teams automate all their processes and supercharges collaboration across teams and departments. From housekeeping to maintenance and beyond, removing the manual heavy lifting means way less stress and much happier people.
Flexkeeping is a platform that streamlines operations and enhances collaboration for hotels, helping different teams and departments communicate effectively and reduce stress. It also automates tasks, optimizes staff movement and provides actionable analytics.
Question:
What differentiates this product or service from the competition?
Answer:
I think that the focus on automation + the friendly user interface are great aspects of this product. Another thing that makes Flexkeeping stand out from competition is that they constantly develop and improve their system with new modules and features.
Showing all answers to: "What differentiates this product or service from the competition?"
I think that the focus on automation + the friendly user interface are great aspects of this product. Another thing that makes Flexkeeping stand out from competition is that they constantly develop and improve their system with new modules and features.
Enhanced Guest Satisfaction:
With FlexKeeping, hotels can maintain higher standards of cleanliness and service. The solution ensures that rooms are cleaned and prepared in a timely manner, contributing to an overall positive guest experience. The real-time updates and coordination offered by FlexKeeping help in addressing guest requests promptly and especially when integrated to Bowo, leading to increased satisfaction and positive reviews.
The amount of care and energy they put into making sure that all users have the training they need to use the product as efficiently and effectively as possible is what I believe differentiates them from the competition
The Housekeeping Suite is particularly powerful. For example, the Automated Cleanings feature is a game changer - hoteliers can schedule dynamic & complex cleaning patterns based on length of stay, room rate or any other PMS data
Flexkeeping offer a platform that adapts to the needs of customers and their properties. One of the new features - Automated cleanings - allows for planning of cleaning tasks based on various criteria (such as stay duration or room rate)
ensures clarity and automation of all processes. It's simple to integrate with our platform, and customer support is always ready to help.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Think first of what you need. Involve your team in the decision process. Brainstorm together a few use cases that are very important for you and that the system needs to support. Ask other hoteliers using flexkeeping to what extent they are happy with this solution, with the onboarding and support.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Think first of what you need. Involve your team in the decision process. Brainstorm together a few use cases that are very important for you and that the system needs to support. Ask other hoteliers using flexkeeping to what extent they are happy with this solution, with the onboarding and support.
Optimized Resource Management:
FlexKeeping enables hotels to optimize their housekeeping resources effectively. Through intelligent task allocation and real-time monitoring, the solution helps in managing staff workloads efficiently. This leads to a reduction in operational costs, as hotels can deploy the right number of staff to meet demand, avoiding overstaffing or underutilization of resources.
A lot of the people who work at flexkeeping were previously in roles in the hospitality industry. One advice would be to be as open and transparent about what you need as they will be very understanding and are willing to offer you the best support possible
The platform ensures clarity and automation of all processes. It’s incredibly easy to integrate with our platform. Customer support is also always available, which is a strong differentiating point.
Flexkeeping is a great platform for automating housekeeping processes and simplifying the way your teams work, ensuring better collaboration between everyone. Mews and Flexkeeping have a great integration, so its a good choice for hoteliers!
Recommended by
Fabrizio Sepe
Head of Community
@
Apaleo
Blanche de Saint jacob
Head of Sales
@
Bowo
Yumiko Pagnoux
Partner Associate
@
Mews
Damir Knezevic
@
Hoteza
Elizabeth Lewis
Senior Partner Marketing Manager
@
Mews
Fabrizio Sepe
Head of Community
@
Apaleo
Blanche de Saint jacob
Head of Sales
@
Bowo
Yumiko Pagnoux
Partner Associate
@
Mews
Damir Knezevic
@
Hoteza
Elizabeth Lewis
Senior Partner Marketing Manager
@
Mews
Jonas Melzer
Business Development Director DACH
@
RMS Cloud
Karina Zaynagabdinova
Customer Experience Manager
@
Hoteza
Tatjana Radjenovic
GM
@
Montora/Hotel Vissi d'Arte
Thibault Gence
Partnerships Manager
@
apaleo GmbH
Sandra Holland
Marketing Manager
@
Benbria
Matt Joyce
Head of Business Relationships
@
RMS Cloud
marko racic
CEO
@
Unlimited communication d.o.o.
Nikita Johnston
Marketing Manager
@
HiRUM
Nadia Petropoulou
Partnerships Manager
@
Cloudbeds
Are you a consultant or vendor that recommends Flexkeeping?
Leave a recommendation
Posts
Flexkeeping
3 months ago
Flexkeeping Launches First-Ever AI Voice Assistant For Multilingual Hotel Teams
Flexkeeping
10 months ago
Transforming Operations: How Valamar Parentino Hotel streamlined their operations with Flexkeeping
Flexkeeping
1 year ago
FlexKeeping Introduces Innovative Automated Cleanings Feature to Enhance Housekeeping Efficiency and Customisation
Flexkeeping
1 year ago
From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping
Flexkeeping
1 year ago
How Flexkeeping helped Grand Park Hotel improve the guest experience by automating operations and supercharging collaboration
Flexkeeping
1 year ago
The Remington Orange achieves housekeeping triumph with Flexkeeping
Flexkeeping
1 year ago
How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping
Flexkeeping
1 year ago
Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping
Flexkeeping
1 year ago
Elevating Hostel Dynamics: How Flexkeeping helped Viajero Hostel Buenos Aires digitalise their operations
Flexkeeping
1 year ago
In Flexkeeping, Selina Finds a Perfect Partner To Support Their Global Operations Expansion
Flexkeeping
2 years ago
16 Key Features to Look for in a Hotel Housekeeping Software
Flexkeeping
3 years ago
Flexkeeping Announces Technology Integration with apaleo, an API-First Cloud Platform
Flexkeeping Integrations
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Support
Verified Support
Flexkeeping has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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