Flexkeeping (Hotel Operations Platform)

Ranked 4 (out of 50) in Staff Collaboration Tools

Staff Collaboration Tools

Expedite and automate daily operations to focus on guests.

Ratings Snapshot

Certificate of Excellence
Read 45 reviews
99%
Recommend
HTR Score icon
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #4 out of 50 in Staff Collaboration Tools

Ease of Use
4.9/5
ROI
4.8/5
Implementation
4.9/5
Customer Support
4.9/5
Verified Customer Support

Flexkeeping has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
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Flexkeeping (Hotel Operations Platform) Overview

Flexkeeping (Hotel Operations Platform) Overview

Your team can exchange information, resolve issues, and ensure things get done. When a task is created, all relevant departments are automatically notified to organize the workflow and produce high-quality results faster. Maximize your hotel’s performance from meaningful analytics, thanks to all operations being digitally recorded.

About Flexkeeping View website

Founded in 2012 | Headquarters in Ljubljana Slovenia | 20 employees

Flexkeeping is a hotel housekeeping and staff communication platform created by a former housekeeper to streamline hospitality staff’s workflow, not add to it...

Other Products by Flexkeeping

Integrates with

  • Property Management Systems
  • Hotel Management Software
  • Hospitality TV
Browse integrations (16 verified)

What customers love about Flexkeeping (Hotel Operations Platform)

Like 99% recommend

Hotel Manager

It's simple to use and very helpful, less time is spent on repairing faults

Room Divisions Director

The facility to comunicate between the involved departments and the opportunity to improve the service for our guests

IT specialist

Flexkeeping is really a WOW app. It makes every operations in the hotel run smoothly and without waiting. It makes all communications fast and well tracked. It is very simple to use and extremely user friendly. Using the...

Front Office Manager

We love working with Flexkeeping. The communication process between departments got easier and we save a lot of time. It is very user friendly, all colleagues use it easily. It helps us keep track on repairs, mini bar co...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Flexkeeping is the most popular solution in our marketplace for housekeeping and team collaboration. They provide a seamless and very comprehensive solution that allows properties to have complete control over all of their operations. Sign up with Flexkeeping and you should see an immediate positive...

by Nadia Petropoulou (Cloudbeds) on December 07, 2022

See more answers (3)
Question:

What differentiates this product or service from the competition?

Answer:

The Flexkeeping team is very responsive and puts customer needs first. They consistently get very good feedback from hoteliers because of the high quality of their products and service. They offer an excellent, easy-to-use interphase and multiple different modules to suit all kinds of property types...

by Nadia Petropoulou (Cloudbeds) on December 07, 2022

See more answers (3)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Having worked with Flexkeeping for some time now, I can say that this solution works with the PMS seamlessly to reduce the hotelier's daily operational burden and ultimately increase both guest and staff satisfaction in a big way.

by Nadia Petropoulou (Cloudbeds) on December 07, 2022

See more answers (3)
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+ 1 recommend
Recommended by

Features

Task Management

4/5 features

Messaging & Collaboration

4/5 features

Escalations & Alerts

4/5 features

Reporting

4/5 features

Automation

4/5 features

Want to go behind the scenes and see how Flexkeeping (Hotel Operations Platform) works?

Clients & references

References & testimonials

Testimonial avatar
Flexkeeping is not only facilitating communication between departments, it also contributes to a massive improvement of our work processes. We really appreciate it and we absolutely don’t want to wo...
Stefanie Augustin Head of Housekeeping at the Holiday Inn Vienna - South, an IHG Hotel
Testimonial avatar
You want to know what we got with Flexkeeping? A revolution. We barely use our phones, the app is really user-friendly and everything we need to know is a click away. The workflow in our department is...
Barbara Polak Tomsic Housekeeping Manager at the Grand Hotel Union

Featured partners

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Awards & Certifications

techAwards empty image

Flexkeeping doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Croatia
  • Slovenia
  • United Kingdom
  • United States of America
  • Bulgaria
  • Hungary
  • Australia
  • Germany
  • Serbia

45 Verified Flexkeeping Reviews

Likelihood to Recommend
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December 12, 2022

Flexkeeping (Hotel Operations Platform) Review: Excellent solutions

Program Manager from Resorts in Novigrad (Croatia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I like that all information is in one place, that it's shared between multiple people within the same team, as well as between multiple teams

What do you dislike or think could be improved?

It would greatly help if I could log in once and stay logged on without having to log in every now and then.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

December 10, 2022

Flexkeeping (Hotel Operations Platform) Review: Flexkeeping is an application full of accurate data that makes housekeeping work 90% easier

executive housekeeper from Luxury Hotels in Split (Croatia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

That I can see the operation of the hotel, the state of breakdowns, consumption tables at any time, from anywhere.

What do you dislike or think could be improved?

everything is perfect, I am very satisfied. Flexkeeping - I can't imagine working without it ever again. I recommend it to everyone, it is so precise

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

December 07, 2022

Flexkeeping (Hotel Operations Platform) Review: Everyone must have Flexkeeping 🤗🤗

Housekeeping manager from Resorts in Banjol (Croatia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

-simplified work schedule-assignment of jobs-saving time-less use of mobile phones-repott of malfunctions and tasks -registration of lost and faund items-quality control-record of costs-consumption of rub...

What do you dislike or think could be improved?

I dont think there is any need for improvement.Recommendation to all who do not yet use this service to definitely starbecouse better performance of work in the houdekeepungas well as in other departmens....

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

November 30, 2022

Flexkeeping (Hotel Operations Platform) Review: Flexkeeping

housekeeping manager from Branded Hotels in Njivice (Croatia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ease of use, stability of software,modern look, good interoerability with other software, options that this software suite gives and how it upgrades day to day jobs

What do you dislike or think could be improved?

less annoying sound when you get alert on mobile devices,ability to actually silence it during night when I am not at work but night shift is

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Dec 08, 2022 Ricardo . from Flexkeeping replied:
 Your review is greatly appreciated. We are glad to find out that for you our software is easy to use... 

November 30, 2022

Flexkeeping (Hotel Operations Platform) Review: Improved communication and efficiency

Director of Accommodation services from Luxury Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The system allows us to communicate seamlessly and gives us real time overview of all housekeeping and maintenance tasks. Great for reporting.

What do you dislike or think could be improved?

System should allow me to choose a date range under analytics and not change every time I go on different secsion.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 25, 2022

Flexkeeping (Hotel Operations Platform) Review: Life changer

Deputy Executive Housekeeper from Luxury Hotels in (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Clear instructions for room attendants that has improved housekeeping efficiency. Possibility on adding SOPs, videos with deep cleaning tasks, additional tasks and other relevant information to each room....

What do you dislike or think could be improved?

Turn down service, possibility on adding more icons on app for example F&B, painting & decorating. The guest name who is currently staying should be visible all the time that we could improve name usage.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Popular Flexkeeping (Hotel Operations Platform) Integrations

View all (16 Flexkeeping Integrations)