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HiJiffy Hotel Chatbot
4.4 (260 REVIEWS)
HT Score
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Paula, Simon, Nestor + 57 more experts recommend HiJiffy
Read Recommendations
HiJiffy Hotel Chatbot
Ranked 3 (out of 40) in Hotel Chatbots
2026 Finalist
HotelTechAwards
Hoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldSolve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & OTAs.
89% recommended by 247 hotels
Accor, Pestana & 245 others
Bell - AI powered product analyst
I analyzed all of HiJiffy’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
HiJiffy is valued for automating 24/7 guest messaging across channels, cutting front-desk workload, and answering routine questions quickly enough to improve response times and guest satisfaction. Hotels also use it to drive bookings, send pre-arrival/post-stay campaigns, and centralize WhatsApp, web, email, and booking-engine conversations. The main drawbacks are uneven chatbot understanding, weak multilingual/tone handling in some cases, and support, reporting, and self-service setup gaps that can slow operations.
Accor, Pestana & 245 others
Read their reviewsPartners say
Industry experts recommend HiJiffy for its unparalleled integration capabilities, advanced AI-driven features, and ability to streamline guest interactions. The product is noted for its seamless integration with various hotel management systems, sophisticated natural language processing, and unique customization options that enhance guest experiences. Experts highlight the tool’s focus on automating repetitive tasks, boosting direct bookings, and enhancing overall guest satisfaction. Integration with renowned platforms like Oaky and D-EDGE further underscores its robust capabilities.
Paula, Simon, Nestor and 50 others
Read their recommendationsWhat Types of Hotels HiJiffy is Popular For
Size
11 | X-Small (1-9 room)
49 | Small (10-49 room)
60 | Mid-Sized (50-99 room)
149 | Large (100-499 room)
21 | X-Large (500+ room)
Country
85 | Portugal
40 | Spain
21 | United Kingdom
19 | France
14 | Thailand
14 | United States
9 | Philippines
7 | Australia
7 | Canada
6 | Germany
6 | Italy
4 | Maldives
4 | Singapore
4 | Malta
4 | Colombia
3 | China
3 | Netherlands
2 | Belgium
2 | Hong Kong
2 | Mexico
2 | United Arab Emirates
2 | Hungary
2 | Austria
2 | Saudi Arabia
1 | Cameroon
1 | Brazil
1 | South Africa
1 | Iceland
1 | Morocco
1 | Ireland
1 | Senegal
1 | Switzerland
1 | Greece
1 | Chile
1 | Nepal
1 | Panama
1 | Cambodia
1 | Andorra
1 | Botswana
1 | Georgia
1 | Argentina
1 | Costa Rica
Type
133 | Boutique Hotels
121 | Resorts
111 | Luxury Hotels
91 | City Center Hotels
78 | Branded Hotels
75 | Airport/Conference Hotels
59 | Bed & Breakfast & Inns
55 | Limited Service & Budget Hotels
33 | Extended Stay & Serviced Apartments
33 | Hostels
16 | Vacation Rentals & Villas
13 | RV Parks & Campgrounds
10 | Casinos
5 | Motels
Region
195 | Europe
38 | Asia Pacific
23 | North America
9 | South America
7 | Oceania
5 | Middle East
5 | Africa
Category
260 | Hotel Chatbots
192 | Guest Messaging Software
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What is HiJiffy?
Founded in 2016 | Headquarters in Lisboa, Portugal | 45 employees
HiJiffy Hotel Chatbot is an advanced guest communications platform designed to streamline and enhance hotel operations. Leveraging sophisticated AI technology, HiJiffy centralizes multiple communication channels—such as email, social media, and OTAs—into a single, intuitive interface. This integration allows hoteliers to automate guest interactions efficiently, providing 24/7 support that significantly reduces the workload on front desk and customer service staff. By automating FAQs, the chatbot not only cuts operational costs but also boosts booking conversions through real-time engagement. Its seamless compatibility with hotel management systems and notable platforms like Oaky and D-EDGE further enhances its utility, making it a vital tool for modernizing guest experiences and increasing operational efficiency.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of HiJiffy products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
HiJiffy Reviews Analyzed: 19
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
HiJiffy Expert Recommendations Analyzed: 39
Read expert recommendationsDescription provided by HiJiffy
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
HiJiffy's Provided Description:
"HiJiffy was founded in 2016 with the mission of developing the most advanced conversational AI for hospitality. Seeking the perfect connection between hotels and their guests, HiJiffy created a powerful Guest Communications Hub. Powered by its proprietary AI - Aplysia OS - across the full guest journey, HiJiffy allows hoteliers to increase revenue from direct bookings and upselling while automating repetitive tasks to reduce operating costs and mitigate staff shortages. In 2024, more than 1,800 hotels in over 50 countries reimagine guest communications with HiJiffy’s omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentiment analysis, voice assistance, GPT-4, and more."
FAQs
Capabilities
Collect reviews on Trip Advisor and Google
Collect reviews on Trip Advisor and Google
Send automated messages to obtain reviews for internal evaluation or external platforms like TripAdvisor or Google.
Facilitate the checkout process
Facilitate the checkout process
Send automated messages to facilitate the check-out process.
Send surveys to monitor guest satisfaction
Send surveys to monitor guest satisfaction
Send guest surveys to measure satisfaction during the stay.
Generate revenue with upsell & cross sell campaigns
Generate revenue with upsell & cross sell campaigns
Send automated messages to suggest personalised upselling and cross-selling campaigns.
AI powered virtual concierge to answer in-house requests
AI powered virtual concierge to answer in-house requests
An AI-powered virtual concierge automatically processes guests' in-stay requests and communicates them to the right team.
Digital check-in
Digital check-in
Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception. Adding digital keys is also possible.
Welcome guests with triggered arrival messages
Welcome guests with triggered arrival messages
Automate messages that are triggered before, during or after the check-in stage to enhance the guest experience.
Chat-based Booking
Chat-based Booking
AI virtual assistant guides users through the booking process.
Automatically Answer Common FAQs
Automatically Answer Common FAQs
A virtual assistant powered by conversational AI specialized in hospitality provides information requested by prospective guests.
Manage and reply to conversations
Manage and reply to conversations
Centralise all communication channels in a single inbox
Create and manage campaigns
Create and manage campaigns
Optimise your direct bookings and upselling opportunities
Centralise tickets and manage requests
Centralise tickets and manage requests
Keep a clear overview of all customer queries
Analyse results and guest feedback
Analyse results and guest feedback
Access performance reports and actionable insights
Features
Messaging & Communication
4/5 features
Bookings & Reservations
4/5 features
Messaging Channels
4/5 features
Workflow Automation
4/5 features
Concierge Services
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
AI Booking Assistant
Direct Booking Tools
Let your guests book anytime, anywhere. HiJiffy’s chatbot responds in seconds, 24/7, across all your communication channels. It is a simple way to keep your guests happy with fast, reliable service they can count on.
HiJiffy Reviews Summary
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, HiJiffy Hotel Chatbot is the #1 most trending product in the Hotel Chatbots category (out of 40) and the #26 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHiJiffy has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
HiJiffy Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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HiJiffy Case Studies
Entourage sur-le-Lac automates 94% of guest enquiries and saves 440 hours of staff time with HiJiffy
Lac-Beauport (Canada)
AX Hotels achieves a 93% automation rate and 86% WhatsApp open rate across the full guest journey with HiJiffy
Qawra (Malta)
Chatbot con IA de HiJiffy automatiza el 89 % de consultas y genera 733.000 € en GHT Hotels
Calella (Spain)
AI-Powered Messaging Helps Paradise Resort Achieve 12% More Direct Bookings & 82% WhatsApp Engagement
Surfers Paradise (Australia)
Lub d achieves an impressive 7.9x ROI with HiJiffy, increasing direct bookings and guest engagement.
Bangkok (Thailand)
How Hôtel l’Élysée Val d’Europe tripled direct bookings in 2024 with HiJiffy’s widget campaigns
Serris (France)
How La Butte uses WhatsApp campaigns to prepare for guests' arrival and boost additional sales
Plouider (France)
Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score
London (United Kingdom)
How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries.
Bilbao (Spain)
How HiJiffy helped USSIM Vacances reduce 100+ weekly calls while improving customer service quality
Val Thorens (France)
HiJiffy’s conversational AI at PortoBay automates 80% of guest queries, facilitates pre-check-ins, and increases direct bookings and cross-selling.
Funchal (Portugal)
Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI.
Abades (Canary Islands)
References
"HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings."
David McLean
Head of Digital @
Emarald Hotel and Resorts
"HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings."
David McLean
Head of Digital @
Featured Customers
More Products by HiJiffy
Hotelier Rating
Looking for specific info?
9
Awesome tool!
Departamento Comercial y Reservas from 25-49 room Bed & Breakfast & Inn in Arinsal (Andorra)
Verified
2 days ago
We have been using HiJiffy for almost a year now in our hotel business and we are very satisfied with the tool, so much so that we have recommended it to colleagues in the industry. We have opted for the premium plan and couldn't be happier with the level of support we have received, with special mention for the help from Rita, who always r...
Andorra
Andorra
Departamento Comercial y Reservas
Small Hotel
10
94% of website chat automated — source of truth could be broader
General Manager from 100 to 199 room Bed & Breakfast & Inn in Sydney (Australia)
Verified
3 days ago
94% of our website chat is automated with HiJiffy, it operates efficiently 24/7, never sleeps and our staff can monitor and "jump in" to conversations easily.
Australia
Australia
General Manager
Large Hotel
7
Instant responses and useful call-to-action buttons — but the FAQ needs work
Revenue Manager from 25-49 room Hostel in Plouider (France)
Verified
7 days ago
They are available at any time and allows providing instant responses to customers + useful call-to-action buttons highlighting our universes.
France
France
Revenue Manager
Small Hotel
8
One screen for every guest conversation — support needs work
Reservation Manager from 25-49 room Hostel in Isla Solarte (Panama)
Verified
8 days ago
All our guest conversations into a single screen, so the team can manage every channel from one place without switching between platforms. It’s intuitive and easy to learn, which makes onboarding new agents quick. On top of that, the pricing is reasonable for the value it delivers.
Panama
Panama
Reservation Manager
Small Hotel
9
Handy canned responses and easy chat routing — enter sends too soon
Revenue Manager from 75-99 room Boutique in Ipswich (United Kingdom)
Verified
9 days ago
Canned responses are very handy, it is user friendly for guests and staff. Being able to assign chats to relevant departments is very helpful.
United Kingdom
United Kingdom
Revenue Manager
Mid-Sized Hotel
10
Helpful canned responses and a well-organized dashboard — with 24-hour limits causing problems
Owner from 5 to 9 room Bed & Breakfast & Inn in Adamas (Cyclades)
Verified
9 days ago
The canned responses along with the campaigns are very helpful for our daily work. In addition, the organization of all the messages from our customers in a well designed dashboard is beneficial for us.
Cyclades
Cyclades
Owner
X-Small Hotel
9
Integrated guest communications across platforms — but needs PMS and team reporting integration
Managing Director from 200 to 499 room City Center Hotel in Lisbon (Portugal)
Verified
10 days ago
The possibility of having an integrated solution for end-guest communications across several platforms. It is our first chatbot in use, so there is not big visibility towards other solutions/comparables.
Portugal
Portugal
Managing Director
Large Hotel
8
Centralized guest communication that frees up hotel teams — reporting could be stronger
DOP from 75-99 room Boutique in Paris (France)
Verified
10 days ago
Managing multiple hotels, I particularly value the ability to centralize and automate guest communication while keeping the solution simple for operational teams. HiJiffy helps us handle recurring requests more efficiently, improve responsiveness and allow hotel teams to focus their time on situations where human interaction really adds value.
France
France
DOP
Mid-Sized Hotel
9
Centralised guest messaging that saves time — with room for better routing
Corporate Director of CRS Development from 500+ room City Center Hotel in Abu Dhabi (United Arab Emirates)
Verified
10 days ago
HiJiffy has significantly improved guest communication by centralising enquiries from multiple channels into a single platform. The AI-powered chatbot helps answer common guest questions instantly, reducing the workload on our reservations and front office teams while maintaining fast response times. We particularly value the seamless hando...
United Arab Emirates
United Arab Emirates
Corporate Director of CRS Development
X-Large Hotel
10
Faster guest responses and better reservations — reporting and integrations could go deeper
Head of Technology Strategy and Services from 500+ room City Center Hotel in Abu Dhabi (United Arab Emirates)
Verified
11 days ago
HiJiffy automates guest conversations across OTA channels, our website, social channels and inline chat. Our reservations team handles every chat with prompt, consistent responses. No guest request goes unanswered. Multi-lingual support serves our international guests in their own language and improves satisfaction. We see faster response t...
United Arab Emirates
United Arab Emirates
Head of Technology Strategy and Services
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
At Dingus we work with HiJiffy as an integration partner, and collaborating with them has been straightforward. The team is approachable, responsive and has a good understanding of the hotel market, which makes it easier to align on what hotels need and move joint projects forward.
Showing all answers to: "What does this product or service do well?"
At Dingus we work with HiJiffy as an integration partner, and collaborating with them has been straightforward. The team is approachable, responsive and has a good understanding of the hotel market, which makes it easier to align on what hotels need and move joint projects forward.
HiJiffy is a great partner, offering seamless connectivity with our CRM and significant added value for hoteliers through a wide range of modules. Their solution helps hotels enhance the guest experience, streamline communication, and optimise their operations. A reliable partner bringing real value to the hospitality industry!
HiJiffy does an excellent job of centralizing guest communication across channels (website chat, WhatsApp, Messenger, Instagram) in a single inbox. Its hospitality-trained AI handles recurring questions and booking intent accurately, and the handover to human agents is smooth. As an integration partner, we've found their team responsive and easy to work with.
HiJiffy excels at automating guest communication across the entire guest journey through its AI-powered guest communication. It handles things like routine FAQs, instant messaging, and direct booking inquiries across multiple formats (website chat, whatsapp, social media etc) which drastically cuts front-desk call volume.
HiJiffy takes the repetitive guest questions off the team's plate, whichever channel the guest uses to get in touch. Staff have more time for the conversations that need a person, and guests get a quick reply at any time of day.
Getting a hotel live is also straightforward. It works as well for a small independent as for a group with several properties. That matters to us, because many of the hotels we work with don't have large teams or IT resources to spare.
Question:
What differentiates this product or service from the competition?
Answer:
From our side as an integration partner, what stands out is their proactive approach. They reach out, keep the relationship active and make it easy to work together, which helps any joint project with hotels move forward smoothly.
Showing all answers to: "What differentiates this product or service from the competition?"
From our side as an integration partner, what stands out is their proactive approach. They reach out, keep the relationship active and make it easy to work together, which helps any joint project with hotels move forward smoothly.
HiJiffy stands out thanks to its seamless integration with the hotel's digital ecosystem, ensuring smooth connectivity with other key hospitality solutions. Combined with great client support and a strong understanding of hoteliers' needs, this makes HiJiffy a valuable and reliable partner for hospitality professionals.
What sets HiJiffy apart is its focus on hospitality from day one. The AI understands hotel-specific context (availability, policies, upselling opportunities) rather than behaving like a generic chatbot. Their integration ecosystem with PMS and booking engines is solid, and they clearly invest in making the conversational layer drive direct bookings, not just answer FAQs.
Unlike generic live-chat tools, HiJiffy is built ground-up for hotel workflows. It seamlessly integrates and allows the bot to quote realtime room availability and guide guests toward completing direct bookings. Its pre-stay and in-stay WhatsApp messaging capabilities are particularly strong.
From our side as an integration partner, what stands out is that HiJiffy is built for hotels and nothing else. That shows in how it handles real guest conversations and in how well it understands the way hotel teams work.
It also doesn't try to replace people. When the AI isn't sure of an answer, it hands the conversation to the team instead of guessing. For hoteliers who worry about losing the personal touch, that's often the deciding factor.
They're a good team to work alongside as well, which matters as much as the technology when you're partnering on behalf of your clients.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
It’s a well-positioned player in the hotel market, so it’s worth having a conversation with their team to see how it fits your property’s needs. They’re easy to talk to and understand the industry, which helps make that first step simple.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
It’s a well-positioned player in the hotel market, so it’s worth having a conversation with their team to see how it fits your property’s needs. They’re easy to talk to and understand the industry, which helps make that first step simple.
If you're looking to centralize guest communication and make the most of mobile messaging, HiJiffy is definitely worth considering. It offers an effective way to manage conversations across channels, with particularly strong use of mobile messaging, especially WhatsApp, to engage with guests and enhance their experience.
Invest time upfront in configuring the knowledge base and connecting it with your PMS and booking engine. The more accurate and complete your property information is, the more value the AI delivers from the first week. Also define clear rules for when conversations should be escalated to your team, so guests always get the right level of attention.
Any tool like this is as smart as the information you give it. If your FAQs are outdated for instance, the tool won't work as well. However the HiJiffy team is there to always help and are a very strong team. Would recommend!
Treat it like onboarding a new team member. Give it good, accurate information about your hotel, check in on how it's handling conversations in the early weeks, and fill any gaps you notice. The hotels that do this get the most out of it.
+ 50
recommend
Recommended by
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Are you a consultant or vendor that recommends HiJiffy?
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News
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Entourage sur-le-Lac automates 94% of guest enquiries and saves 440 hours of staff time with HiJiffy
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Chatbot con IA de HiJiffy automatiza el 89 % de consultas y genera 733.000 € en GHT Hotels
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HiJiffy
1 year ago
AI-Powered Messaging Helps Paradise Resort Achieve 12% More Direct Bookings & 82% WhatsApp Engagement
HiJiffy
1 year ago
HiJiffy Integrates with Expedia Group to Simplify the Management of Travelers' Messages
HiJiffy
1 year ago
Lub d achieves an impressive 7.9x ROI with HiJiffy, increasing direct bookings and guest engagement.
HiJiffy
1 year ago
How Hôtel l’Élysée Val d’Europe tripled direct bookings in 2024 with HiJiffy’s widget campaigns
HiJiffy
1 year ago
HiJiffy Empowers Hoteliers to Create Automated WhatsApp Messages with New Campaigns Manager
HiJiffy
1 year ago
How La Butte uses WhatsApp campaigns to prepare for guests' arrival and boost additional sales
HiJiffy
2 years ago
HiJiffy And Booking.com Partner To Simplify Guest Communications
HiJiffy
2 years ago
AI Hospitality Insider: Latest Trends in AI for Hotels
HiJiffy
2 years ago
HiJiffy Now Available on Oracle Cloud Marketplace
HiJiffy
2 years ago
HiJiffy Launches Hyper Personalised Guest Messaging Based On Real-time PMS Updates
HiJiffy
2 years ago
Social Media Guide for Hospitality: from boosting your hotel’s presence to generating revenue
HiJiffy
2 years ago
Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score
HiJiffy
2 years ago
HiJiffy Makes Deploying AI In Hotels As Simple As Uploading One Document
HiJiffy
2 years ago
How To Use AI To Boost Your Guest Loyalty Programmes
HiJiffy
2 years ago
How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries.
HiJiffy
2 years ago
How HiJiffy helped USSIM Vacances reduce 100+ weekly calls while improving customer service quality
HiJiffy
2 years ago
Conversational AI in Hotels: Transforming the Entire Guest Journey
HiJiffy
2 years ago
HiJiffy’s conversational AI at PortoBay automates 80% of guest queries, facilitates pre-check-ins, and increases direct bookings and cross-selling.
HiJiffy
2 years ago
What Hotel Guests Really Want to Know: Top 50 Questions Asked in Summer 2023
HiJiffy
3 years ago
Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI.
HiJiffy
3 years ago
HiJiffy Raises €3.8M and Expands to Germany
HiJiffy
3 years ago
HiJiffy Unveils New Brand Identity Reflecting the Most Advanced Conversational AI for Hotels
HiJiffy
3 years ago
HiJiffy Launches GPT-4 Powered Chatbot for Hotels
HiJiffy
3 years ago
Trends in Guest Communications in 2023
HiJiffy
3 years ago
HiJiffy Launches the First Voice Assistant 100% Specialised in Hospitality
HiJiffy
4 years ago
HiJiffy launches Aplysia, the first Guest Communications Operations System
HiJiffy Integrations
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HiJiffy has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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