HiJiffy Hotel Chatbot

Ranked 3 (out of 24) in Livechat & Chatbots

Livechat & Chatbots

The all-in-one communication solution for hotels. Boost your revenue, tackle staff shortage and impr...

Ratings Snapshot

Certificate of Excellence
Read 53 reviews
92%
Recommend
HTR Score icon
HT SCORE
87 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #3 out of 24 in Livechat & Chatbots

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support

HiJiffy’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Luxury Hotels 11 verified reviews
    93%
  • Resorts 10 verified reviews
    89%
  • Branded Hotels 6 verified reviews
    92%
  • Boutiques 6 verified reviews
    93%
  • City Center Hotels 5 verified reviews
    100%
  • Hostels 4 verified reviews
    93%
  • Vacation Rentals & Villas 3 verified reviews
    93%
  • Bed & Breakfast & Inns 2 verified reviews
    95%
  • Extended Stay & Serviced Apartments 1 verified reviews
    70%

HiJiffy Hotel Chatbot Overview

HiJiffy Hotel Chatbot Overview

HiJiffy is an all-in-one communication solution for hotels that boosts revenue through increased direct bookings and upselling opportunities. The platform features an AI-powered conversational Booking Assistant - available 24/7 across all communication channels - that automatically answers more than 80% of guest queries and a Virtual Concierge - available from the pre-stay stage until the guests...

About HiJiffy View website

Founded in 2016 | Headquarters in Lisboa, Portugal | 20 employees

HiJiffy was born with the mission to provide an automated, personalised and centralized service to support hotel deliver an improved guest experience. Today, +...

Other Products by HiJiffy

Integrates with

  • Booking Engine
  • Central Reservations Systems
  • Digital Marketing Agencies
Browse integrations (36 verified)

What customers love about HiJiffy Hotel Chatbot

Like 92% recommend

Vice President of ECommerce from Other

One of the best chatbots we found after we used few. Accuracy levels keep getting better as system learns. One function we love is how the various Questions are divided into various areas of hotel/functions. Cheers

Manager from Hostels

Our client satisfaction increased since we use HiJiffy. It's efficient and allows integration with a lot of channels. We're happy with the amount of bookings that the virtual assistant is making. It did 20 bookings in th...

VP Revenue Management from Extended Stay & Serviced Apartments

The solution is great. Efficient, easy to use, and very effective. We are very satisfied and so far looks like our guest loves it. The Chatbot helped to close a lot of bookings since we start to work together.

Director of Operations from Luxury Hotels

Hijiffy is a tool we use on our website and helps to create interactive communication with guests that normally find e-mails too boring. Is mainly automatic and helps to filter our work.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Hijiffy combines two great products that allow hotels to communicate greatly and efficiently with their guests. In a very swift and automated way, hotels are able to funnel all communication into one single inbox. And also integrate with the best Upselling provider.

by Clement Denarie (Oaky) on June 20, 2022

See more answers (8)
Question:

What differentiates this product or service from the competition?

Answer:

The team behind the product and service is extremely friendly and very passionate about creating a solution that is easy to implement for hotels and hotel chains. It's always very refreshing to speak with the team behind it.

by Clement Denarie (Oaky) on June 20, 2022

See more answers (8)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Definitely get a demo from a team member from Hijiffy. The easiness of implementation is also second to none. In general, thinking on how to please guests with limited staff, you can't go wrong with Hijffy!

by Clement Denarie (Oaky) on June 20, 2022

See more answers (8)
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+ 6 recommend
Recommended by Show More (4)

Features

Other

10/12 features

Want to go behind the scenes and see how HiJiffy Hotel Chatbot works?

Clients & references

References & testimonials

Testimonial avatar
HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team t...
Roberto Martin Digital Guest Experience Manager at the Grupo Piñero
Testimonial avatar
At Baobab Suites we are committed to delivering an elevated guest experience from the booking stage to the guest departure and beyond. With HiJiffy's assistance, we are able to retrieve valuable data ...
Eva Bascones Directora comercial at the Baobab Suites

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Portugal
  • Spain
  • Philippines
  • Italy
  • France
  • Singapore
  • United Kingdom
  • Austria
  • Egypt

53 Verified HiJiffy Reviews

Likelihood to Recommend
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July 02, 2022

HiJiffy Hotel Chatbot Review: Improving the guest journey

Commercial Director from Luxury Hotels in Puissalicon (France)

Recommend 10/10
Full blue star
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What do you like most?

We have been using HiJiffy's live chat module to improve our customers booking journey. The tool provides us with a 24/7 seamless chat bot solution.

What do you dislike or think could be improved?

The Highjiffy development team are constantly adding improvements and updatesso I don't have any negative comments to include in this review.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

July 01, 2022

HiJiffy Hotel Chatbot Review: Improved guest experience and staffing utilization

Director of Sales and Marketing from Resorts in Lungsod ng Parañaque (Philippines)

Recommend 10/10
Full blue star
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What do you like most?

Guests are immediately able to get a reply to their queries through the chatbots without having to wait for a customer service representative. As for operations, it has greatly helped The Management to ma...

What do you dislike or think could be improved?

The only point for improvement is on being able to divert the queries to respective departments that handle the specific concern.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

June 30, 2022

HiJiffy Hotel Chatbot Review: Finn Lough optimises guest communication

Director from Vacation Rentals & Villas in Aghnablaney (United Kingdom)

Recommend 10/10
Full blue star
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What do you like most?

How easy it is to pool all message and communication sources to one platform. So you don't duplicate work and everyone can be given clear targets

What do you dislike or think could be improved?

Maybe some of the automation can be improved, but I believe the bot is going though further development and hopefully this will come.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

June 24, 2022

HiJiffy Hotel Chatbot Review: The live chat gave us another channel to communicate further with our customer even during non-office hours, t...

IT/Revenue from Luxury Hotels in Singapore (Singapore)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Aside from live chat widget, HiJiffy! are able to connect with other social media channels and OTA which collate all the messages from a different platform. Having one portal to manage all these enquiries...

What do you dislike or think could be improved?

I guess on reporting tool, I hope that the dashboard are able to provide more flexibility to customise it since we are managing different hotels and currency. For live chat, I hope there is an option for ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

June 24, 2022

HiJiffy Hotel Chatbot Review: The best tool to help our guests 24/7

Directrice Commerciale from Branded Hotels in Cannes (France)

Recommend 10/10
Full blue star
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What do you like most?

We no longer loose any visitor which come on our websites !The bot is very usefull for them and for our team as well

What do you dislike or think could be improved?

It could be good that the bot would learn with the experience it encounter ... how knows, maybe one day !

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

June 24, 2022

HiJiffy Hotel Chatbot Review: Great Tool

Reservation Manager from Luxury Hotels in Wien (Austria)

Recommend 9/10
Full blue star
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Full blue star
Half blue star

What do you like most?

Good communication to supplier when needed. Tool works very good and saves a lot of working time in the regular processes.

What do you dislike or think could be improved?

Some more possibilites of chat inquiries what could be defined on your own e.g. for hotel specific topics and offers

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

Pricing

Freemium (hotel can trial for free)
Monthly service fee
Less than $1000/month

Recent News & Content

Recent articles

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