6 min read

6 Ways to Improve Team Collaboration & Communication

Avatar

Adam Hollander in Operations

Last updated June 22, 2023

image description

Hotels rely on effective team collaboration and communication to ensure that guests have a positive experience. When teams are able to communicate and collaborate effectively, they can quickly and efficiently address any issues that arise, ensuring that guests are satisfied with their stay. Additionally, effective team collaboration and communication can help to improve customer service, increase employee morale, and reduce operational costs.

Hotel operations software can help hotels improve team collaboration and communication by providing a centralized platform for all team members to access and share information. This can include a shared calendar, task management system, and document sharing capabilities. This allows team members to easily stay up to date on tasks, deadlines, and other important information. Additionally, the software can provide a platform for team members to communicate with each other, allowing for more efficient and effective collaboration.

 

 

1. Staff Collaboration Software

Software to keep your hotel running smoothly and improve workplace productivity

Staff collaboration software helps hotels improve team collaboration and communication by providing a centralized platform for teams to communicate, share documents, and collaborate on projects. This type of software allows teams to easily access and share information, which can help streamline processes and improve efficiency. Additionally, staff collaboration software can help hotels stay organized by providing a single source of truth for all team members, which can help reduce confusion and miscommunication. Finally, staff collaboration software can help hotels foster a culture of collaboration and open communication, which can lead to better team performance and improved customer service.

⚙️ Key Workflows to Improve Team Collaboration:

  • Create and track requests via tickets
  • Automatically route tickets to the relevant department
  • Communicate within the context of specific tasks
  • Track key metrics & escalations to monitor & improve service levels

? Inspiration & Success Stories:

? Hoteliers Recommend: 

Image
THE PITCH
RATINGS BEST FOR
95 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure all requests are met consistently and on time, without radios, paper, pens, or physical contact.
Product logo
ALICE Service Delivery by Actabl Staff Collaboration Tools
THE PITCH
RATINGS
95 HT Score
Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure all requests are met consistently and on time, without radios, paper, pens, or physical contact.
Learn More
Image
THE PITCH
RATINGS BEST FOR
40 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Improve guest satisfaction by streamlining guest and staff service requests through real-time communication
Product logo
Monscierge (Connect Staff) Staff Collaboration Tools
THE PITCH
RATINGS
40 HT Score
Improve guest satisfaction by streamlining guest and staff service requests through real-time communication
Learn More
Image
THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel routines and checklists. A solution to optimize hotel operations and internal communication.
Product logo
hotelkit Collaboration Staff Collaboration Tools
THE PITCH
RATINGS
100 HT Score
Designed to simplify, connect and improve. One single platform with helpful tools for daily hotel routines and checklists. A solution to optimize hotel operations and internal communication.
Learn More

 

 

 

Get the latest hotel tech tips, trends and insights delivered to your inbox once a month

You’ve been subscribed
Invalid email format
post_faces_combined Join 50,000+ executives from world’s leading hotel brands and get the latest insights delivered to your inbox once a month

2. Guest Messaging Software

Software to help your guests find answers faster and communicate in their preferred medium, text messaging.

Guest messaging software helps hotels improve team collaboration and communication by providing a centralized platform for all team members to communicate with each other. This platform allows for real-time communication, which helps teams stay on the same page and quickly respond to guest inquiries. Additionally, guest messaging software can be integrated with other hotel systems, such as property management systems, to provide a comprehensive view of guest interactions. This helps teams better understand guest needs and provide more personalized service. Finally, guest messaging software can be used to automate certain tasks, such as responding to frequently asked questions, which can help free up team members to focus on more important tasks.

 

⚙️ Key Workflows to Improve Team Collaboration:

  • Automatically route incoming messages to their respective department
  • Unified team inbox to collaboratively respond to guest inquiries
  • Assign conversations to different team members to followup
  • Internal team chat and notes

? Inspiration & Success Stories:

? Hoteliers Recommend:

Image
THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
The most advanced guest communication software with direct, automated, and broadcast messaging via WhatsApp, SMS, Chat, or email.
Product logo
Duve - Communication Hub Guest Messaging Software
THE PITCH
RATINGS
100 HT Score
The most advanced guest communication software with direct, automated, and broadcast messaging via WhatsApp, SMS, Chat, or email.
Learn More
Image
THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Canary Messages enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.
Product logo
Canary Messages Guest Messaging Software
THE PITCH
RATINGS
100 HT Score
Canary Messages enables your front desk and concierge team to save valuable time through automated, broadcast and direct messages.
Learn More
Image
THE PITCH
RATINGS BEST FOR
30 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Deliver phenomenal service with messaging. Enable your guests to text your hotel with Guest Messaging. Empower your staff to work smarter with Staff Collaboration.
Product logo
Monscierge Guest Messaging Guest Messaging Software
THE PITCH
RATINGS
30 HT Score
Deliver phenomenal service with messaging. Enable your guests to text your hotel with Guest Messaging. Empower your staff to work smarter with Staff Collaboration.
Learn More

 

 

 

3. Housekeeping Software

Save time, reduce stress and increase housekeeping efficiency by streamlining core processes such as room assignments, inspections checklists, scheduling and more.

Housekeeping software can help hotels improve collaboration and streamline interdepartmental communication by providing real-time updates, task management tools, inventory management capabilities, and reporting and analytics features. By enabling more efficient communication and coordination between departments, hotels can improve guest satisfaction, reduce costs, and enhance the overall guest experience.

 

⚙️ Key Workflows to Improve Team Collaboration:

  • Real-time updates on room availability and status
  • Task management and delegation to improve collaboration with other departments
  • Inventory tracking to coordinate with other departments
  • Reporting to identify areas to identify operational bottlenecks

? Inspiration & Success Stories:

? Hoteliers Recommend:

Image
THE PITCH
RATINGS BEST FOR
97 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Enable your housekeeping department to be in constant communication with mobile functionality for all users to send and receive requests from each department, wherever they are on property. With housekeeping integrated into your hotel’s PMS, gain instant insight into room status.
Product logo
ALICE Housekeeping by Actabl Housekeeping Software
THE PITCH
RATINGS
97 HT Score
Enable your housekeeping department to be in constant communication with mobile functionality for all users to send and receive requests from each department, wherever they are on property. With housekeeping integrated into your hotel’s PMS, gain instant insight into room status.
Learn More
Image
THE PITCH
RATINGS BEST FOR
98 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
The only housekeeping solution created by a housekeeper. Empower your housekeepers to do everything with a click, from viewing assigned tasks and confirming room statuses to updating minibar consumption and reporting maintenance issues. Supervisors can oversee all activities and provide instant feedback or comments.
Product logo
Flexkeeping (Housekeeping) Housekeeping Software
THE PITCH
RATINGS
98 HT Score
The only housekeeping solution created by a housekeeper. Empower your housekeepers to do everything with a click, from viewing assigned tasks and confirming room statuses to updating minibar consumption and reporting maintenance issues. Supervisors can oversee all activities and provide instant feedback or comments.
Learn More
Image
THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Interfaces to property management systems provide the required guest data for the automated room allocation to the cleaning staff or the forwarding of the cleaning status to the PMS.
Product logo
hotelkit Housekeeping Housekeeping Software
THE PITCH
RATINGS
100 HT Score
Interfaces to property management systems provide the required guest data for the automated room allocation to the cleaning staff or the forwarding of the cleaning status to the PMS.
Learn More

 

 

 

4. Preventative Maintenance Software

Maintain your assets better with proper documentation and workflow automation.

Preventative maintenance software can help hotels improve collaboration and streamline interdepartmental communication by providing real-time updates, task management tools, inventory management capabilities, reporting and analytics features, and mobile access. By enabling more efficient communication and coordination between departments, hotels can reduce downtime, improve guest satisfaction, and enhance the overall guest experience.

⚙️ Key Workflows to Improve Team Collaboration:

  • Real-time maintanence request updates accessible to all departments
  • Integrated ticketing for guest requests and glitches
  • Automated alerts to notify leadership about upcoming asset maintanence service appointments

? Inspiration & Success Stories:

? Hoteliers Recommend:

Image
THE PITCH
RATINGS BEST FOR
93 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Flexkeeping provides you with a 360º view into your hotel maintenance performance & costs. Which are the most frequent problems? Who is the most productive team member? How many issues have been reported by our guests? Answers to all these questions (and more) are just a click away inside Flexkeeping’s hotel maintenance analytics.
Product logo
Flexkeeping (Maintenance) Hotel Maintenance Software
THE PITCH
RATINGS
93 HT Score
Flexkeeping provides you with a 360º view into your hotel maintenance performance & costs. Which are the most frequent problems? Who is the most productive team member? How many issues have been reported by our guests? Answers to all these questions (and more) are just a click away inside Flexkeeping’s hotel maintenance analytics.
Learn More
Image
THE PITCH
RATINGS BEST FOR
93 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Flexkeeping provides you with a 360º view into your hotel maintenance performance & costs. Which are the most frequent problems? Who is the most productive team member? How many issues have been reported by our guests? Answers to all these questions (and more) are just a click away inside Flexkeeping’s hotel maintenance analytics.
Product logo
Flexkeeping (Maintenance) Hotel Maintenance Software
THE PITCH
RATINGS
93 HT Score
Flexkeeping provides you with a 360º view into your hotel maintenance performance & costs. Which are the most frequent problems? Who is the most productive team member? How many issues have been reported by our guests? Answers to all these questions (and more) are just a click away inside Flexkeeping’s hotel maintenance analytics.
Learn More
Image
THE PITCH
RATINGS BEST FOR
84 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Enable your team to spot & fix issues – before they ever become a guest complaint. Keep your property’s equipment, guestrooms, and public areas in tip-top shape with transparent & trackable preventative maintenance tasks.
Product logo
Lodgistics Preventative Maintenance Hotel Maintenance Software
THE PITCH
RATINGS
84 HT Score
Enable your team to spot & fix issues – before they ever become a guest complaint. Keep your property’s equipment, guestrooms, and public areas in tip-top shape with transparent & trackable preventative maintenance tasks.
Learn More

 

 

 

 

5. Employee Engagement Software

Improve inter-company communication to keep employees engaged and on the same page.

Employee engagement software can help hotels improve collaboration and streamline communication by providing a centralized platform for communication, enabling two-way communication, promoting a culture of teamwork, tracking performance and setting goals, and providing training and development resources. By improving collaboration and communication among employees, hotels can increase productivity, reduce turnover, and ultimately enhance the guest experience.

⚙️ Key Workflows to Improve Team Collaboration:

  • Centralized company bulletin board and communications
  • Two-way communication between employees and management, enabling employees to provide feedback and suggestions for improvement
  • Employee recognition and rewards
  • Performance tracking and goal setting
  • Training and development resources to help employees learn new skills and improve their performance

? Inspiration & Success Stories:

? Hoteliers Recommend:

Image
THE PITCH
RATINGS BEST FOR
0 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Optii Chat connects every employee on any device so they can communicate, update and stay engaged at all times.
Product logo
Optii Chat Employee Engagement Software
THE PITCH
RATINGS
0 HT Score
Optii Chat connects every employee on any device so they can communicate, update and stay engaged at all times.
Learn More
Image
THE PITCH
RATINGS BEST FOR
90 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Eliminate miscommunication and improve engagement.
Product logo
Hotel Effectiveness PerfectEngage by Actabl Employee Engagement Software
THE PITCH
RATINGS
90 HT Score
Eliminate miscommunication and improve engagement.
Learn More
Image
THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
hotelkit Chat is a secure and GDPR-compliant communication tool within the hotelkit platform that enables hotel teams to communicate instantly and safely, which is crucial for team engagement during times of staff shortage and increased workload.
Product logo
hotelkit (Staff Engagement) Employee Engagement Software
THE PITCH
RATINGS
100 HT Score
hotelkit Chat is a secure and GDPR-compliant communication tool within the hotelkit platform that enables hotel teams to communicate instantly and safely, which is crucial for team engagement during times of staff shortage and increased workload.
Learn More



 

 

6. Labor Management Software

Lower your labor costs with labor standards, benchmarking, monitoring and more.

Labor management software can help hotels improve collaboration and streamline communication by optimizing workforce scheduling, tracking time and attendance, enabling real-time communication, managing tasks, and providing reporting and analytics. By improving collaboration and communication among employees, hotels can increase productivity, reduce costs, and ultimately enhance the guest experience.

 

⚙️ Key Workflows to Improve Team Collaboration:

  • Workforce scheduling to reduce scheduling conflicts and ensure that all departments are staffed appropriately
  • Time and attendance tracking to promote accountability and help managers identify areas for improvement
  • Labor cost and productivity reporting to help managers identify inefficiencies and take steps to address them

? Inspiration & Success Stories:

? Hoteliers Recommend:

Image
THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
M3 Labor Management enables you to monitor daily labor costs with features like attendance tracking utilizing biometrics, and exclusive labor management reporting. You can design custom reports to manage hours and overtime. Oversee daily payroll transactions in real-time through PC and wall-mounted touch screens.
Product logo
M3 (Labor Management) Scheduling & Labor Management
THE PITCH
RATINGS
100 HT Score
M3 Labor Management enables you to monitor daily labor costs with features like attendance tracking utilizing biometrics, and exclusive labor management reporting. You can design custom reports to manage hours and overtime. Oversee daily payroll transactions in real-time through PC and wall-mounted touch screens.
Learn More
Image
THE PITCH
RATINGS BEST FOR
100 HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn More
Using Hotel Effectiveness you can reduce turnover, while getting all rooms available to sell, even in tight labor markets where team members are limited. Hotel Effectiveness® delivers smart labor solutions that counter the unprecedented labor shortage and skyrocketing wage rates.
Product logo
Hotel Effectiveness PerfectLabor™ by Actabl Scheduling & Labor Management
THE PITCH
RATINGS
100 HT Score
Using Hotel Effectiveness you can reduce turnover, while getting all rooms available to sell, even in tight labor markets where team members are limited. Hotel Effectiveness® delivers smart labor solutions that counter the unprecedented labor shortage and skyrocketing wage rates.
Learn More

Hotels that invest in improving team collaboration and communication will have a competitive advantage over those that do not. By investing in tools and processes that enable teams to collaborate and communicate more effectively, hotels will be able to increase productivity, reduce costs, and improve customer service. This will lead to higher customer satisfaction, increased revenue, and better overall performance. Additionally, hotels that invest in team collaboration and communication will be better equipped to respond quickly to changes in the market and customer needs, allowing them to stay ahead of the competition.