Hotel guest experience technology can help hotels drive more ancillary revenue in a variety of ways. For example, hotels can use technology to provide guests with personalized offers and discounts on services such as spa treatments, restaurant meals, and other amenities. Additionally, hotels can use technology to provide guests with a more seamless and efficient check-in and checkout process, which can lead to increased customer satisfaction and loyalty. Finally, hotels can use technology to collect data on guest preferences and behaviors, which can be used to create targeted marketing campaigns and promotions that drive more ancillary revenue.
Hotel guest experience technology can help hotels drive more ancillary revenue in a variety of ways. For example, hotels can use technology to provide guests with personalized offers and discounts on services such as spa treatments, restaurant meals, and other amenities. Additionally, hotels can use technology to provide guests with a more seamless and efficient check-in and checkout process, which can lead to increased customer satisfaction and loyalty. Finally, hotels can use technology to collect data on guest preferences and behaviors, which can be used to create targeted marketing campaigns and promotions that drive more ancillary revenue.
1. Upselling Software
Find new revenue streams with tools to upsell room upgrades and ancillaries to drive incremental revenue for your hotel while improving the guest experience
Upselling software helps hotels drive more ancillary revenue by providing guests with personalized offers and recommendations based on their preferences and past purchases. This helps hotels increase their average revenue per guest by offering additional services and products that guests may not have otherwise considered. Upselling software also helps hotels increase their ancillary revenue by providing guests with more options to choose from, such as upgrades, packages, and add-ons. By offering these additional services and products, hotels can increase their ancillary revenue and maximize their profits.
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2. Hotel Guest Apps
Create a mobile or web app to put your hotel's information and services as your guests' fingertips
Hotel guest apps can help hotels drive more ancillary revenue by providing guests with easy access to additional services and amenities. Guests can use the app to book spa treatments, purchase tickets to local attractions, order room service, and more. This not only increases revenue for the hotel, but also provides guests with a more convenient and enjoyable experience. Additionally, hotels can use the app to promote special offers and discounts, which can further increase revenue.
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3. Guest Messaging Software
Help your guests find answers faster and communicate in their preferred medium, text messaging
Guest messaging software helps hotels drive more ancillary revenue by providing a platform for hotels to communicate with guests in real-time. This allows hotels to offer guests additional services such as room upgrades, restaurant reservations, spa treatments, and more. By providing guests with these services, hotels can increase their ancillary revenue and improve customer satisfaction. Additionally, guest messaging software can be used to send promotional messages to guests, which can help to increase bookings and drive more revenue.
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4. Contactless Check In Software
Provide guests with a seamless self checkin experience like airports and grocery stores
Contactless check in software helps hotels drive more ancillary revenue by streamlining the check-in process and allowing guests to quickly and easily book additional services such as room upgrades, spa treatments, and restaurant reservations. By making it easier for guests to book additional services, hotels can increase their ancillary revenue and improve their overall customer experience. Additionally, contactless check in software can help hotels reduce costs associated with manual check-in processes, such as staffing costs and paper waste.
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5. Hotel Guest Room Tablets
Put your hotel's amenities and services at your guests' fingertips
Hotel guest room tablets can help hotels drive more ancillary revenue by providing guests with easy access to a variety of services and products. Guests can use the tablets to order room service, book spa treatments, purchase tickets to local attractions, and more. The tablets can also be used to promote hotel amenities and services, such as restaurants, bars, and other on-site activities. By providing guests with a convenient way to access these services and products, hotels can increase their ancillary revenue.
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6. Hospitality TV Systems
Upgrade your in room entertainment offering for guests
Hospitality TV systems can help hotels drive more ancillary revenue by providing guests with access to a variety of services and amenities. These systems can offer guests access to on-demand movies, music, and other entertainment options, as well as the ability to order room service, book spa treatments, and purchase tickets to local attractions. By providing guests with these services, hotels can increase their ancillary revenue and provide a more enjoyable experience for their guests.
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7. Mobile Ordering Software
Software to manage room service ordering, tracking, upselling and fulfillment
Mobile ordering software helps hotels drive more ancillary revenue by allowing guests to order food, drinks, and other services directly from their mobile devices. This eliminates the need for guests to wait in line or call the front desk, which can help increase sales and revenue. Additionally, mobile ordering software can be used to promote special offers and discounts, which can help drive more sales and revenue. Finally, mobile ordering software can be used to collect customer data, which can be used to better understand customer preferences and target them with more relevant offers.
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8. Retail Point Of Sale Software
Software to power your hotel's retail outlets
Retail point of sale software helps hotels drive more ancillary revenue by providing a streamlined and efficient way to manage sales and inventory. This software allows hotels to track sales and inventory in real-time, enabling them to quickly identify and capitalize on opportunities to upsell and cross-sell products and services. Additionally, the software can be used to create loyalty programs and promotions, which can help to increase customer loyalty and drive more ancillary revenue.
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9. Concierge Software
Give your concierge team super powers
Concierge software helps hotels drive more ancillary revenue by providing guests with a personalized experience that encourages them to purchase additional services and amenities. This software can be used to suggest activities, restaurants, and other attractions in the area, as well as to offer discounts and promotions on services and products. Additionally, concierge software can be used to track guest preferences and provide tailored recommendations, which can help increase ancillary revenue.
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Hotels that drive more ancillary revenue will outperform those who do not in the coming years by leveraging technology to create more personalized experiences for their guests. This could include offering more targeted promotions and discounts, utilizing data to better understand customer preferences, and providing more convenient and efficient services. Additionally, hotels should focus on creating loyalty programs that reward customers for their repeat business and offer exclusive benefits. Finally, hotels should look to capitalize on emerging trends such as virtual reality and augmented reality to create unique experiences for their guests.
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