Asksuite Hotel Chatbot

Ranked 1 (out of 26) in Livechat & Chatbots

Livechat & Chatbots

World leader in smart service platform for hotels and resorts focused on doubling direct bookings.

Ratings Snapshot

Certificate of Excellence
Read 396 reviews
98%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #1 out of 26 in Livechat & Chatbots

Ease of Use
4.9/5
ROI
4.6/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Asksuite has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Resorts 103 verified reviews
    97%
  • Bed & Breakfast & Inns 68 verified reviews
    98%
  • Luxury Hotels 63 verified reviews
    99%
  • Boutiques 43 verified reviews
    98%
  • City Center Hotels 35 verified reviews
    99%
  • Vacation Rentals & Villas 28 verified reviews
    99%
  • Branded Hotels 24 verified reviews
    97%
  • Hostels 22 verified reviews
    100%
  • RV Parks & Campgrounds 21 verified reviews
    100%
  • Limited Service & Budget Hotels 11 verified reviews
    99%
  • Extended Stay & Serviced Apartments 8 verified reviews
    96%
  • Airport/Conference Hotels 8 verified reviews
    99%
  • Motels 5 verified reviews
    100%

Asksuite Hotel Chatbot Overview

Asksuite Hotel Chatbot Overview

Asksuite is a global leader in omnichannel communication for hotels and resorts. Its mission is to make Reservation, Marketing, and Sales teams unstoppable by turning service requests into direct bookings. Asksuite provides centralized control of all hotel communication channels with maximum automation. Asksuite has won #1 Best Livechat & Chatbot by HotelTechAwards for the third year in a row.

About Asksuite View website

Founded in 2017 | Headquarters in Brazil | 100 employees

Asksuite is the leading smart service platform for hotels, chains, and resorts. In addition to all the traditional AI assistant features, the software provides ...

Product Modules
Multi-channel Chatbot Livechat & Chatbots
INCLUDED
Our reservations assistant is available in the main communication channels: website chat (mobile and desktop), WhatsApp, Facebook, Instagram, Google Messages, and email.
Natural Language
INCLUDED
An intelligent assistant that understands open questions, slangs, and expressions. And if you don’t feel like typing, you can just click the buttons.
Real Time Translations
INCLUDED
Answer travelers automatically in more than 25 languages.
Staff Inbox Guest Messaging Software
INCLUDED
Staff dashboard to communicate with guests beyond their booking and during their stay to personalize customer service.

Integrates with

  • Central Reservations Systems
  • Booking Engine
  • Digital Marketing Agencies
Browse integrations (61 verified)

What customers love about Asksuite Hotel Chatbot

Like 98% recommend

Owner

Easy set up; easy to use by the customer; possibility of creating specific questions and answers; understanding of questions in simple and comprehensive language; constant improvement updates; efficient technical staff ...

Manager

Intuitive dashboard Easy to operate Centralized control of communication Multiple customer service platforms

Owner

we work less hours the robot answer our clients 24 hours a day we don´t spend time with easy questions

Assistente Comercial

Agility, personalized service, possibility of real time service, reports. (translated from Portuguese) (Original) Agilidade, atendimento personalizado, possibilidade de atendimento em tempo real, relatórios.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Omnichannel messaging: Switches between platforms seamlessly, they have more templates to customize responses and the ability to send the correct chat to the right agent and or distribution. Great way to minimize friction and response time.

by Raul Gomez (Cendyn) on November 22, 2022

See more answers (33)
Question:

What differentiates this product or service from the competition?

Answer:

The ability to offer WhatsApp campaigns, multiplatform, and CRM integration. Specifically the integration to CRM. The integration with CRM is fantastic and adds richer data and visibility to guest profiles to enhance targeted campaigns.

by Raul Gomez (Cendyn) on November 22, 2022

See more answers (33)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take into account the templates, integrations, and full multiplatform workflow. The reporting and visibility into your guest data and guest profile with this application will reduce real-time friction.

by Raul Gomez (Cendyn) on November 22, 2022

See more answers (33)