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Asksuite AI Reservation Assistant
4.9 (971 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Jan, Lucas, Fiona + 35 more experts recommend Asksuite
Read Recommendations
Asksuite AI Reservation Assistant
Ranked 1 (out of 36) in Hotel Chatbots
2026 Winner
Hotel Software
Hoteliers voted Asksuite as the #1 Hotel Chatbots provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThe Global leader in AI Reservation Assistants & omnichannel service platform for hotels and resorts focused on boosting direct bookings and revenue.
98% recommended by 786 hotels
Novotel, Royal Palm Hotels, Palace Resorts & 783 others
Bell - AI powered product analyst
I analyzed all of Asksuite’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Asksuite offers an advanced AI-driven hotel chatbot that enhances guest experience and operational efficiency. Hotels leverage Asksuite to increase revenue through 24/7 booking capabilities and decrease costs by automating routine queries. Its multilingual support and seamless integration with hotel systems ensure consistent, personalized service. Although users value its robust performance, they suggest improvements in customization flexibility, detailed reporting, and integration speed, which are vital for navigating the fast-paced hotel environment.
Novotel, Royal Palm Hotels, Palace Resorts & 783 others
Read their reviewsPartners say
Industry experts recommend Asksuite for its cutting-edge AI-powered chatbot tailored specifically for the hospitality industry. Unique features include exceptional omnichannel capabilities, seamless CRM integrations, and a robust multilingual AI assistant. Experts praise its ability to boost direct bookings, providing an intelligent mix of automated and human responses, and detailed analytics for optimization. Noted drawbacks include occasional setup complexities and limited customization options.
Jan, Lucas, Fiona and 35 others
Read their recommendationsWhat Types of Hotels Asksuite is Popular For
Size
42 | X-Small (1-9 room)
232 | Small (10-49 room)
207 | Mid-Sized (50-99 room)
408 | Large (100-499 room)
72 | X-Large (500+ room)
Country
606 | Brazil
65 | Mexico
38 | Spain
35 | Colombia
21 | Argentina
20 | Ireland
16 | United Kingdom
14 | Costa Rica
11 | Italy
10 | United States
10 | Peru
7 | Uruguay
6 | India
6 | Croatia
6 | Ecuador
5 | Canada
5 | Chile
5 | Turkey
4 | United Arab Emirates
3 | Portugal
3 | Panama
3 | Cyprus
3 | Egypt
2 | Guatemala
2 | Paraguay
2 | Hungary
2 | South Africa
2 | Andorra
2 | Indonesia
2 | Maldives
1 | El Salvador
1 | Gibraltar
1 | Austria
1 | Philippines
1 | Venezuela
1 | Nigeria
1 | Sierra Leone
1 | Greece
1 | Oman
1 | Bolivia
1 | France
1 | Taiwan
1 | China
1 | Vietnam
1 | Namibia
1 | Slovenia
1 | Germany
1 | Singapore
1 | Saudi Arabia
1 | Czech Republic
Type
398 | Resorts
284 | Branded Hotels
280 | Bed & Breakfast & Inns
279 | Luxury Hotels
266 | City Center Hotels
262 | Boutique Hotels
249 | Airport/Conference Hotels
232 | Limited Service & Budget Hotels
90 | Extended Stay & Serviced Apartments
56 | Vacation Rentals & Villas
47 | RV Parks & Campgrounds
41 | Hostels
13 | Motels
5 | Casinos
Region
714 | South America
108 | Europe
80 | North America
15 | Asia Pacific
14 | Middle East
5 | Africa
Category
971 | Hotel Chatbots
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What is Asksuite?
Founded in 2017 | Headquarters in Brazil | 164 employees
Asksuite AI Reservation Assistant is an AI-powered chatbot specifically designed for the hospitality industry. This platform automates guest interactions, significantly reducing staff workloads while integrating smoothly with booking engines and CRMs. Asksuite enhances operational efficiency and increases direct bookings by providing streamlined processes that lead to measurable revenue growth and improved customer satisfaction. It offers exceptional omnichannel capabilities and multilingual support, delivering a blend of automated and human responses. Despite some setup complexity and customization limitations, its ongoing updates ensure alignment with industry standards, making it indispensable for hotels focused on enhancing guest experiences and operational growth.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Asksuite products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Asksuite Reviews Analyzed: 129
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Asksuite Expert Recommendations Analyzed: 38
Read expert recommendationsDescription provided by Asksuite
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Asksuite's Provided Description:
"Asksuite is a global leader in AI reservation assistants and omnichannel communication for independent hotels, groups, and resorts. Its mission is to empower Reservation, Marketing, and Sales teams by converting service requests into direct bookings and revenue. Asksuite offers centralized control over all hotel communication channels with the highest level of automation. For six consecutive years, Asksuite has been awarded the #1 AI Reservation Agent by HotelTechAwards."
FAQs
Capabilities
AI Booking Agent
AI Booking Agent
Help travelers find the best booking options in real-time with AI tailored for hospitality. It processes quickly, learns from new data, and handles complex inquiries and typos, continuously adapting to your hotel's needs. Increase conversions, improve guest experience, and reduce response times.
Multilingual Support
Multilingual Support
Provide assistance in over 50 languages, accommodating guests from diverse nationalities and expanding your hotel's global reach.
Suggestions for Nearest Available Dates
Suggestions for Nearest Available Dates
When the requested dates are unavailable, the AI reservation agent automatically suggests the nearest available dates. This ensures that potential guests always have an option, increasing booking opportunities and decreasing missed revenue.
AskGPT
AskGPT
A New Level of AI & Machine Learning. Achieve over 90% customer service automation with AI capable of understanding detailed, multi-part questions, long and complex sentences. Simple to train and adapt, the system ensures uninterrupted interactions while freeing-up your team.
Omnichannel Service Platform
Omnichannel Service Platform
Manage messages from webchat, WhatsApp, Facebook, Instagram, and more on one platform. The Omnichannel Inbox lets your team respond to all centralized messages, standardizing communication and ensuring quick, consistent replies across channels.
Inbound Email Management
Inbound Email Management
Consolidate email communication with cohesive integration across platforms like Facebook, Instagram, WhatsApp. Enjoy smooth workflows with shared templates, quick responses in just two clicks, and detailed performance tracking for each agent, ensuring efficient and personalized service.
Data Analysis and Reporting
Data Analysis and Reporting
Access detailed reports and performance metrics to measure the impact of every interaction in real-time. Quickly identify bottlenecks, make informed decisions, and optimize processes to improve efficiency.
AskFlow
AskFlow
Automate responses to FAQs and repetitive tasks with proactive and intelligent workflows, allowing your team to focus on delivering more personalized and strategic guest experiences.
Features
Messaging & Communication
4/5 features
Bookings & Reservations
4/5 features
Messaging Channels
4/5 features
Workflow Automation
4/5 features
Concierge Services
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Multi-channel Chatbot
Hotel Chatbots
Our reservations assistant is available in the main communication channels: website chat (mobile and desktop), WhatsApp, Facebook, Instagram, and email.
Staff Inbox
Guest Messaging Software
Staff dashboard to communicate with guests beyond their booking and during their stay to personalize customer service.
AskFlow Agents
Intelligent automation for every stage of the traveler journey. Let a team of AI Agents work 24/7 for you, automating communications, performing tasks, and boosting your revenue.
More revenue, less effort
More time saved
More control and scalability
Omnichannel CRM
Unified communication hub that connects WhatsApp, Instagram, Facebook, email, chat, and all other channels in one centralized platform for seamless traveler management.
All in one platform
Centralized management
Communication history
WhatsApp API
Official, secure WhatsApp integration that connects to the omnichannel service – fully compliant with data privacy laws and less risk of number bans.
Real-time quotes
24/7 automated replies
Multilingual support
Data Intelligence
Business Intelligence
Advanced analytics and insights that help optimize performance, track revenue metrics, and provide actionable intelligence for hotel operations.
Real-time analytics
Revenue tracking
Performance insights
Asksuite Reviews Summary
Ease of Use
4.8/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, Asksuite AI Reservation Assistant is the #2 most trending product in the Hotel Chatbots category (out of 36) and the #86 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAsksuite has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Asksuite as the #1 Hotel Chatbots provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Asksuite Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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Asksuite Case Studies
Camino Real Hoteles and the evolution of their reservations center with Asksuite: cutting-edge technology for exceptional service
Mexico City (Mexico)
How 4R Hotels achieved a 17x ROI through direct bookings with Asksuite
Salou (Spain)
Galgorm Resort drives direct bookings with asksuite’s AI solution
Galgorm Parks (United Kingdom)
How ATKV Resorts Generated $150,000 in New Business with Asksuite
Rustenburg (South Africa)
How Le Canton Hotel increased Direct Bookings by 40% with a Chatbot
Teresópolis (Brazil)
How Hotel Casa Maya Cancún Achieved 61:1 ROI with Asksuite
Cancun (Mexico)
References
"They keep showing up… We have 49 bookings done by the website’s chatbot and Facebook in only 45 days."
Pablo Siqueira
Reservation Manager @
Village Le Canton
"The number of direct bookings has doubled after implanting the chatbot."
Luis Braga
Marketing Manager @
Clara Ibiuna Resort
Featured Customers
Hotelier Rating
Looking for specific info?
10
Program 10
Sales executive from 100 to 199 room Branded Hotel in Porto Seguro (Brazil)
Verified
6 months ago
Very easy to use and locate the clients we want when we need them, easy communication with support, and resolution when necessary.
Brazil
Brazil
Sales executive
Large Hotel
9
Easy to centralize customer service!
Analista Comercial Sênior from 500+ room Airport/Conference Hotel in Teresópolis (Brazil)
Verified
6 months ago
Easy to centralize customer service with calls and messaging. Easy to search conversation history. Filters by agent. Ready-made templates that facilitate interaction.
Brazil
Brazil
Analista Comercial Sênior
X-Large Hotel
10
Better experience and intuitiveness
Reception Supervisor from 100 to 199 room Vacation Rentals & Villa in Vila Flores (Brazil)
Verified
6 months ago
Practicality, organization, easy chatbot management – AskSuite was a very positive surprise. Its tools and reports are very comprehensive, and its layout is very intuitive.
Brazil
Brazil
Reception Supervisor
Large Hotel
10
Asksuite: Exceptional Live Chat
E-commerce Manager from 500+ room Branded Hotel in Cancún (Mexico)
Verified
6 months ago
Asksuite understands and efficiently adapts to reservation needs thanks to its easy and straightforward setup. The involvement of AI allows the bot to maintain clear, consistent, and results-oriented communication, helping users quickly find the information they need. Additionally, the system’s ability to accurately identify which departmen...
Mexico
Mexico
E-commerce Manager
X-Large Hotel
10
Great sales tool!
Sales manager from 500+ room Bed & Breakfast & Inn in Natal (Brazil)
Verified
6 months ago
The Asksuite Chatbot is a modern and efficient solution for hotels, offering fast responses, automated service, and integration with booking engines. It streamlines inquiries, reduces response time, and enhances the guest experience while creating more sales opportunities.
Brazil
Brazil
Sales manager
X-Large Hotel
9
We are satisfied with using Asksuite; it serves us very well.
Comercial director from 100 to 199 room in Santa Cruz Cabrália (Brazil)
Verified
6 months ago
We like the robot's dynamic in assisting customers who access our website. We like the robot/team interaction, allowing the team to interact at any time during the service. And we like the 24/7 sales through the robot.
Brazil
Brazil
Comercial director
Large Hotel
10
Suggestions for Improving AskSuite
Reservation assistant from 100 to 199 room Resort in Olivença (Brazil)
Verified
6 months ago
I like AskSuite because it offers agility, intelligent automation, a simple interface, efficient support, and significantly improves our daily customer service. Furthermore, the platform facilitates communication with clients, organizes conversations clearly, and allows for more precise tracking of each interaction. Integration with differe...
Brazil
Brazil
Reservation assistant
Large Hotel
10
The Essential Tool for Anyone Who Wants to Sell More.
Sales manager from 500+ room Boutique in Niterói (Brazil)
Verified
6 months ago
Asksuite has transformed our customer service into a delighting machine: fast, intelligent, and always available. Every interaction feels magical, as if our guests are conversing with an invisible, tireless, and brilliant concierge. If you also want to increase bookings, reduce staff effort, and impress visitors even before check-in, Asksui...
Brazil
Brazil
Sales manager
X-Large Hotel
10
Great Partner
Sales manager from 200 to 499 room Bed & Breakfast & Inn in Poços de Caldas (Brazil)
Verified
6 months ago
Ask Suite is a great partner, a flexible company that adapts to its clients' needs. Their team is extremely available and assists us with everything we require. We have weekly meetings, which allows for constant and appropriate evolution in line with our assistance and improvement needs. Special mention goes to Louise, who assists us and is...
Brazil
Brazil
Sales manager
Large Hotel
10
Exceptional service and impeccable support!
E-commerce analyst from 100 to 199 room in São Paulo (Brazil)
Verified
6 months ago
We had an incredible experience with Asksuite's customer service. The support was quick, attentive, and extremely efficient at every stage. I would especially like to highlight Louse's service, which was impeccable: always helpful, clear in her instructions, and ready to assist with great cordiality. It';s wonderful to have such a professio...
Brazil
Brazil
E-commerce analyst
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
It is very compatible with lots of booking engines and online platforms and its main directive is to thrive business to the booking engine of the hotel and increase the revenue generation of this very important most cost effective sales channel.
Showing all answers to: "What does this product or service do well?"
It is very compatible with lots of booking engines and online platforms and its main directive is to thrive business to the booking engine of the hotel and increase the revenue generation of this very important most cost effective sales channel.
Impeccable and transparent service. Whenever we need clarification, they are always ready to help. Direct human service via chat, emails or WhatsApp. Easy-to-understand language.
Asksuite offers hotel brands a multilingual AI booking assistant that generates automated responses which can help increase direct bookings and revenue. What's interesting is that is is an omnichannel platform that is integrated with the main communication channels such as Website chat, Instagram, Facebook, Google Messages and WhatsApp.
Asksuite stands year after year as the best chatbot and it is no coincidence. The stability of its systems, the wide configuration possibilities, the agility of its integration process, the quality of its artificial intelligence and its extraordinary support service are some of its strong points.
Omnichannel messaging: Switches between platforms seamlessly, they have more templates to customize responses and the ability to send the correct chat to the right agent and or distribution. Great way to minimize friction and response time.
Question:
What differentiates this product or service from the competition?
Answer:
The call to action is the main advantage of this product and that it is very interactive with the reservation staff to be able to do the remarketing and increase the conversion rate even more. Furthermore, the possibility to make it even smarter by feeding it the correct answers out of a variety of client interactions.
Showing all answers to: "What differentiates this product or service from the competition?"
The call to action is the main advantage of this product and that it is very interactive with the reservation staff to be able to do the remarketing and increase the conversion rate even more. Furthermore, the possibility to make it even smarter by feeding it the correct answers out of a variety of client interactions.
Care is taken to provide a quick and objective return, using clear and objective language, which in most other companies that provide the same service is much more complicated. I have only had good experiences with Ask's service.
One advantage is that the solution has been designed specifically for the hospitality industry, which makes it more relevant and tailored for clients using the technology. Also, Asksuite is present in over 50 countries and so can provide client hotels with support globally.
Probably its main differential point is the omnichannel nature of its platform. Asksuite is much more than just a chatbot. It is a fundamental reinforcement for direct sales and for sales and reservations teams.
The ability to offer WhatsApp campaigns, multiplatform, and CRM integration. Specifically the integration to CRM. The integration with CRM is fantastic and adds richer data and visibility to guest profiles to enhance targeted campaigns.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would advise the clients to try it out for the three month of free trial period and compare the statistics afterward of the business generated and clients interaction with the bot and business generated to the booking engine.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would advise the clients to try it out for the three month of free trial period and compare the statistics afterward of the business generated and clients interaction with the bot and business generated to the booking engine.
That the product is complete and essential for growth in business sales, in all units that have Ask services I always receive positive feedback in relation to the increase in business revenue.
As always I would suggest having an introductory call with the Asksuite team to explain your brand's current challenges and objectives for the coming year so that they can explain more about how conversational booking could help drive more revenue and also show you a demo a their platform.
Chatbots solve a very high percentage of queries without the need for human intervention and, for this reason alone, it is already interesting to have one on the official website. In addition, Asksuite integrates with the booking engine, allowing the booking process to be completed with a virtual assistant that accompanies the guest throughout the entire process. This assistance is of great value.
Take into account the templates, integrations, and full multiplatform workflow. The reporting and visibility into your guest data and guest profile with this application will reduce real-time friction.
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Are you a consultant or vendor that recommends Asksuite?
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News
Asksuite
1 week ago
Asksuite Launches Auto Kanban, Turning Hotel Chats Into a Real-Time Reservation Sales Pipeline
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4 months ago
Voted by the industry: Asksuite is the #1 Hotel Chatbot for top-tier hoteliers
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8 months ago
Asksuite Launches Sophia, a complete AI-powered solution that goes beyond reservation assistance.
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10 months ago
Asksuite launches the Hotel Revenue Loss Calculator: a free tool to expose missed booking opportunities
Asksuite
1 year ago
Asksuite launches the exclusive "Reservation Response Performance Benchmark with 50 EMEA Hotel Chains"
Asksuite
1 year ago
Asksuite recognized as the #1 world's AI Reservation Agent and the 4th most popular hotel technology with 98% customer recommendation rate
Asksuite
1 year ago
Camino Real Hoteles and the evolution of their reservations center with Asksuite: cutting-edge technology for exceptional service
Asksuite
1 year ago
How 4R Hotels achieved a 17x ROI through direct bookings with Asksuite
Asksuite
1 year ago
Galgorm Resort drives direct bookings with asksuite’s AI solution
Asksuite
1 year ago
Asksuite Launches AskFlow, A Solution That Automates Messages And Boosts Your Hotel's Revenue
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2 years ago
How ATKV Resorts Generated $150,000 in New Business with Asksuite
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2 years ago
Asksuite’s AI Chatbot Won the 2024 HotelTechAwards for the 5th Consecutive Year
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2 years ago
A New Era in Hospitality: ChatGPT + Asksuite = AskGPT
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2 years ago
Asksuite and RoomRaccoon Launch Strategic Ebook on Direct Bookings
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Mastering Hospitality Emerging Trends
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3 years ago
New Ebook Covers Must-know Emerging Hospitality Trends
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3 years ago
Asksuite, IDeaS, SiteMinder, & OTA Insight Announce Webinar: How to Drive More Hotel Bookings in 2023
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3 years ago
Asksuite Wins Three Awards by HotelTechReport Including People’s Choice Awards
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3 years ago
How Le Canton Hotel increased Direct Bookings by 40% with a Chatbot
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3 years ago
Asksuite’s Natural Language AI Upgrades Announced
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Asksuite, Event Temple & Net Affinity Announce New Webinar: How to Turn Hotel Leads into Revenue
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How Hotel Casa Maya Cancún Achieved 61:1 ROI with Asksuite
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[Webinar] Direct Booking KPIs: How to Measure the Right Ones
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New Industry Report Finds Out That 40.2% of Hoteliers Don’t Do Any Follow-ups
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3-Time Award-Winner Asksuite Partners With HotelREZ
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Hotel CRM & Email Marketing
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Support
Verified Support
Asksuite has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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