Asksuite Hotel Chatbot

Ranked 2 (out of 24) in Livechat & Chatbots

Livechat & Chatbots

World leader in smart service platform for hotels and resorts focused on doubling direct bookings.

Ratings Snapshot

Certificate of Excellence
Read 177 reviews
98%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 24 in Livechat & Chatbots

Ease of Use
4.9/5
ROI
4.6/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Asksuite’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Resorts 39 verified reviews
    96%
  • Bed & Breakfast & Inns 28 verified reviews
    98%
  • Boutiques 18 verified reviews
    97%
  • City Center Hotels 12 verified reviews
    99%
  • Hostels 10 verified reviews
    100%
  • Vacation Rentals & Villas 6 verified reviews
    100%
  • Branded Hotels 5 verified reviews
    98%
  • Luxury Hotels 5 verified reviews
    100%
  • Motels 5 verified reviews
    100%
  • Extended Stay & Serviced Apartments 3 verified reviews
    97%
  • Limited Service & Budget Hotels 3 verified reviews
    97%
  • Airport/Conference Hotels 1 verified reviews
    100%

Asksuite Hotel Chatbot Overview

Asksuite Hotel Chatbot Overview

Asksuite is a global leader in omnichannel communication for hotels and resorts. Its mission is to make Reservation, Marketing, and Sales teams unstoppable by turning service requests into direct bookings. Asksuite provides centralized control of all hotel communication channels with maximum automation. Asksuite has won #1 Best Livechat & Chatbot by HotelTechAwards for the third year in a row.

About Asksuite View website

Founded in 2017 | Headquarters in Brazil | 100 employees

Asksuite is the leading smart service platform for hotels, chains, and resorts. In addition to all the traditional AI assistant features, the software provides ...

Product Modules
Multi-channel Chatbot Livechat & Chatbots
INCLUDED
Our reservations assistant is available in the main communication channels: website chat (mobile and desktop), WhatsApp, Facebook, Instagram, Google Messages, and email.
Natural Language
INCLUDED
An intelligent assistant that understands open questions, slangs, and expressions. And if you don’t feel like typing, you can just click the buttons.
Real Time Translations
INCLUDED
Answer travelers automatically in more than 25 languages.
Staff Inbox Guest Messaging Software
INCLUDED
Staff dashboard to communicate with guests beyond their booking and during their stay to personalize customer service.

Integrates with

  • Central Reservations Systems
  • Booking Engine
  • Digital Marketing Agencies
Browse integrations (37 verified)

What customers love about Asksuite Hotel Chatbot

Like 98% recommend

Owner from Bed & Breakfast & Inns

Easy set up; easy to use by the customer; possibility of creating specific questions and answers; understanding of questions in simple and comprehensive language; constant improvement updates; efficient technical staff ...

Manager from City Center Hotels

Intuitive dashboard Easy to operate Centralized control of communication Multiple customer service platforms

Owner from Other

we work less hours the robot answer our clients 24 hours a day we don´t spend time with easy questions

Assistente Comercial from City Center Hotels

Agility, personalized service, possibility of real time service, reports. (translated from Portuguese) (Original) Agilidade, atendimento personalizado, possibilidade de atendimento em tempo real, relatórios.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

It enables hotels to standardise and personalise customer service and assists in boosting direct bookings and conversion rates. It also helps reach wider markets in a more natural way by speaking with foreign travelers in their native languages.

by Peter Cooke (Net Affinity) on December 15, 2021

See more answers (28)
Question:

What differentiates this product or service from the competition?

Answer:

The broad range of hotels they work with and the market data they have enables them to keep the product relevant and specific. The customer support is online and available 24 hours a day which is beneficial to any customers.

by Peter Cooke (Net Affinity) on December 15, 2021

See more answers (28)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Go in with an open mind to a demo. It enables hotels to find out new ways to Drive Direct Bookings and Revenue through Conversational Booking. Asksuite enable Customized Pricing for Hotels and there is a chance to see it in action before you commit so the hotelier is well informed.

by Peter Cooke (Net Affinity) on December 15, 2021

See more answers (28)
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+ 26 recommend
Recommended by Show More (24)

Features

Other

11/12 features

Clients & references

References & testimonials

Testimonial avatar
The number of direct bookings has doubled after implanting the chatbot.
Luis Braga Marketing Manager at the Clara Ibiúna Resort
Testimonial avatar
They keep showing up… We have 49 bookings done by the website’s chatbot and Facebook in only 45 days.
Pablo Siqueira Reservation Manager at the Le Canton

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Brazil
  • Mexico
  • Spain
  • Colombia
  • Uruguay
  • Peru
  • Argentina
  • United Kingdom

177 Verified Asksuite Reviews

Likelihood to Recommend
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December 20, 2021

Asksuite Hotel Chatbot Review: Best bot for hotels!

Sales and marketing manager from Boutiques in (Brazil)

Recommend 10/10
Full blue star
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What do you like most?

Nothing like be the best on what you do. This bot is just perfect for our hotel because it its very ready for our segment! The team helps you with anything you need very fast, I really recommend it for e...

What do you dislike or think could be improved?

- Maybe improve social media tools. besides that, at the moment I can´t think on what to improve. It delivery what should delivery!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 17, 2021

Asksuite Hotel Chatbot Review: The best!

General manager from Motels in (Brazil)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

The tool is very good, as it performs a good amount of sales without human help, at the end of the month the result is surprising

What do you dislike or think could be improved?

I would like that the tool have an answer directing the count when it does not find apartments according to property, eg. I don't have an apartment for 4 people, when you ask her, she just denies it and d...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 16, 2021

Asksuite Hotel Chatbot Review: excellent tool

auxiliar de reserva from Hostels in (Brazil)

Recommend 10/10
Full blue star
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What do you like most?

The practicality that the system has in answers that we add to it, functionality, the support that is always online helping us.

What do you dislike or think could be improved?

Interconnection with the Hotel system. Improvements in responses, eg when we respond, the system is charging to reach the guest.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 16, 2021

Asksuite Hotel Chatbot Review: Asksuite

Coordenador de Marketing from Other in (Brazil)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

I think it's a quick way for our customer to get in touch with us. And it's easy to use.

What do you dislike or think could be improved?

So far for me it's a very complete solution. I believe that's why it is so successful among hoteliers. That’s it.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

December 16, 2021

Asksuite Hotel Chatbot Review: Best hotel service tool

Marketing manager from Other in (Brazil)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

Every tool comes to bring more information and, mainly, to optimize the time of the manager of any hotel or inn. Here we have been using Asksuite since 2019, and the evolution of features and results that...

What do you dislike or think could be improved?

Recently the platform received several new features. It has always served very well, even if in a more basic way at the beginning, but now we are having great results, we have nothing to complain about.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 15, 2021

Asksuite Hotel Chatbot Review: Innovation and agility in digital service for Motelaria!

Director at SNOB & STATUS Moteis from Motels in (Brazil)

Recommend 10/10
Full blue star
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What do you like most?

- Assertive digital service; - Agile support; - Easy access and update platform; - Customization of communication; - Wide range of customer service; - Integration with major social networks; - Optimizatio...

What do you dislike or think could be improved?

We are very satisfied with the results and with the format of the platform. Constant innovations always bring us new tools for an excellent service, and the optimization of the controls of the main reserv...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Implementation fee
Less than $1000
Monthly service fee
Less than $1000/month

Popular Asksuite Hotel Chatbot Integrations

View all (37 Asksuite Integrations)