Ratings Snapshot
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Ranked #2 out of 24 in Livechat & Chatbots
Asksuite’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreAsksuite Hotel Chatbot Overview
Asksuite Hotel Chatbot Overview
Asksuite is a global leader in omnichannel communication for hotels and resorts. Its mission is to make Reservation, Marketing, and Sales teams unstoppable by turning service requests into direct bookings. Asksuite provides centralized control of all hotel communication channels with maximum automation. Asksuite has won #1 Best Livechat & Chatbot by HotelTechAwards for the third year in a row.
About Asksuite View website
Founded in 2017 | Headquarters in Brazil | 100 employeesAsksuite is the leading smart service platform for hotels, chains, and resorts. In addition to all the traditional AI assistant features, the software provides ...
Integrates with
- Central Reservations Systems
- Booking Engine
- Digital Marketing Agencies
What customers love about Asksuite Hotel Chatbot
Manager from City Center Hotels
Intuitive dashboard Easy to operate Centralized control of communication Multiple customer service platforms
Owner from Other
we work less hours the robot answer our clients 24 hours a day we don´t spend time with easy questions
Assistente Comercial from City Center Hotels
Agility, personalized service, possibility of real time service, reports. (translated from Portuguese) (Original) Agilidade, atendimento personalizado, possibilidade de atendimento em tempo real, relatórios.
Expert Q&A and Partner Recommendations
What does this product or service do well?
It enables hotels to standardise and personalise customer service and assists in boosting direct bookings and conversion rates. It also helps reach wider markets in a more natural way by speaking with foreign travelers in their native languages.
by Peter Cooke (Net Affinity) on December 15, 2021
See more answers (28)What differentiates this product or service from the competition?
The broad range of hotels they work with and the market data they have enables them to keep the product relevant and specific. The customer support is online and available 24 hours a day which is beneficial to any customers.
by Peter Cooke (Net Affinity) on December 15, 2021
See more answers (28)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Go in with an open mind to a demo. It enables hotels to find out new ways to Drive Direct Bookings and Revenue through Conversational Booking. Asksuite enable Customized Pricing for Hotels and there is a chance to see it in action before you commit so the hotelier is well informed.
by Peter Cooke (Net Affinity) on December 15, 2021
See more answers (28)Clients & references
References & testimonials
The number of direct bookings has doubled after implanting the chatbot.
They keep showing up… We have 49 bookings done by the website’s chatbot and Facebook in only 45 days.
Featured partners
Case studies
Active Markets
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Brazil
- Mexico
- Spain
- Colombia
- Uruguay
- Peru
- Argentina
- United Kingdom
December 20, 2021
Asksuite Hotel Chatbot Review: Best bot for hotels!
Sales and marketing manager from Boutiques in (Brazil)
What do you like most?
Nothing like be the best on what you do. This bot is just perfect for our hotel because it its very ready for our segment! The team helps you with anything you need very fast, I really recommend it for e...
What do you dislike or think could be improved?
- Maybe improve social media tools. besides that, at the moment I can´t think on what to improve. It delivery what should delivery!
December 17, 2021
Asksuite Hotel Chatbot Review: The best!
General manager from Motels in (Brazil)
What do you like most?
The tool is very good, as it performs a good amount of sales without human help, at the end of the month the result is surprising
What do you dislike or think could be improved?
I would like that the tool have an answer directing the count when it does not find apartments according to property, eg. I don't have an apartment for 4 people, when you ask her, she just denies it and d...
December 16, 2021
Asksuite Hotel Chatbot Review: excellent tool
auxiliar de reserva from Hostels in (Brazil)
What do you like most?
The practicality that the system has in answers that we add to it, functionality, the support that is always online helping us.
What do you dislike or think could be improved?
Interconnection with the Hotel system. Improvements in responses, eg when we respond, the system is charging to reach the guest.
December 16, 2021
Asksuite Hotel Chatbot Review: Asksuite
Coordenador de Marketing from Other in (Brazil)
What do you like most?
I think it's a quick way for our customer to get in touch with us. And it's easy to use.
What do you dislike or think could be improved?
So far for me it's a very complete solution. I believe that's why it is so successful among hoteliers. That’s it.
December 16, 2021
Asksuite Hotel Chatbot Review: Best hotel service tool
Marketing manager from Other in (Brazil)
What do you like most?
Every tool comes to bring more information and, mainly, to optimize the time of the manager of any hotel or inn. Here we have been using Asksuite since 2019, and the evolution of features and results that...
What do you dislike or think could be improved?
Recently the platform received several new features. It has always served very well, even if in a more basic way at the beginning, but now we are having great results, we have nothing to complain about.
December 15, 2021
Asksuite Hotel Chatbot Review: Innovation and agility in digital service for Motelaria!
Director at SNOB & STATUS Moteis from Motels in (Brazil)
What do you like most?
- Assertive digital service; - Agile support; - Easy access and update platform; - Customization of communication; - Wide range of customer service; - Integration with major social networks; - Optimizatio...
What do you dislike or think could be improved?
We are very satisfied with the results and with the format of the platform. Constant innovations always bring us new tools for an excellent service, and the optimization of the controls of the main reserv...
Pricing
Recent News & Content
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Resources & reports
Asksuite doesn’t have any free e-books or reports available
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Owner from Bed & Breakfast & Inns
Easy set up; easy to use by the customer; possibility of creating specific questions and answers; understanding of questions in simple and comprehensive language; constant improvement updates; efficient technical staff ...