Asksuite Hotel Chatbot

Ranked 1 (out of 23) in Livechat & Chatbots

Livechat & Chatbots

World leader in smart service platform for hotels and resorts focused on double direct bookings.

Ratings Snapshot

Certificate of Excellence
Read 115 reviews
98%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 23 in Livechat & Chatbots

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.8/5
Customer Support
4.9/5
Verified Customer Support

Asksuite’s customer support processes haven’t yet been verified by Hotel Tech Report.

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  • Branded Leader: HelloShift
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Asksuite Hotel Chatbot Overview

Top Alternative: HelloShift (Website Chat)

Asksuite Hotel Chatbot Overview

Asksuite is a global leader in omnichannel intelligent communication for hotels and resorts. The company developed the first 24-hour chatbot focused on increasing direct bookings. The platform provides centralized control of all hotel communication channels with maximum automation! Be part of the revolution.

About Asksuite

Founded in 2017 | Headquarters in Brazil | 55 employees

Asksuite is the leading smart service platform for hotels, chains and resorts. In addition to all of the traditional chat features, the solution's key different...

Integrates with

  • Booking Engine
  • Central Reservations Systems
  • Digital Marketing Agencies
Browse integrations (18 verified)

Pros & Cons

Like 98% recommend

Coordenadora from Resort

Asksuite supports and quickly updates enhancement requests. (translated from Portuguese) (Original) A Asksuite oferece suporte e rapidez na atualização de solicitações de melhorias.

IT Manager

The attendants are 100% committed in promote a good support; The product offers a grant solution and a very simple to set up; For customers, it is very easy and a great interface.

Manager

The automátic answers is saving our staff a lot of time ! Its very helpfull

comercial manager from City Center

I confess that I have nothing in mind for the time being, our demands are being met from the moment they arose.

Gerente Comercial from Bed & Breakfast

Não tenho uma analise assertiva para melhoria da ferramenta, talvez o layout com animação, mas nada que interferisse no resultado e agilidade. (English translation) I don't have an assertive analysis to improve the t...

Supervisora de Reservas from Other

They should make available, as soon as possible, monthly reports regarding the service of each consultant who works on the platform, for analysis and

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Asksuite's success stories in increasing direct bookings impressed me from the first moment. Especially the way how the communication flow is made, how simple is the setup for hotel managers and how efficient the whole platform is for direct bookings.

by Pavlína Zychova (MyStay) on December 14, 2020

See more answers (14)
Question:

What differentiates this product or service from the competition?

Answer:

The Asksuite platform is very focused on the quality of Artificial Intelligence, the bot ability to understand questions is impressive. Also statistics and numbers impressed me a lot. Another competitive advantage is how open is the whole team for innovations and integrations. Very strong competitiv...

by Pavlína Zychova (MyStay) on December 14, 2020

See more answers (14)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The advice to a hotelier is to try the Asksuite chatbot, as it is fast to onboard, because they have many integrations with Booking engines, simple onboarding, the results are visible in a very short period and their product team is constantly working on making the product better and better. One of ...

by Pavlína Zychova (MyStay) on December 14, 2020

See more answers (14)
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+ 12 recommend
Recommended by Show More (10)

Asksuite Alternatives

View Asksuite alternatives

Find the perfect fit

Want to find out if Asksuite is the best fit for your hotel?

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Features

  • Mobile App
  • Facebook Messenger Integration
  • Chatbot
  • Whatsapp Integration
  • Automated Replies
  • Message Routing
  • Real-time Translations
  • Live Inventory Availability
  • Room-type Suggestions & Price Check
  • Booking Engine Integration
  • Automated Messages Based on PMS Data

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Brazil
  • Mexico
  • Colombia
  • Spain
  • Uruguay
  • United States
  • Argentina
  • United Kingdom

115 Verified Asksuite Reviews

Likelihood to Recommend
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October 22, 2021

Asksuite Hotel Chatbot Review: Excellent solution to communication problems

Gerente Web from Bed & Breakfast in Ciudad de México (Mexico)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

- Response times have been optimized - Communication with our guests has improved - Workload reduction for our reservation center

What do you dislike or think could be improved?

- Improve the translation in the Spanish language, since suddenly there are words that are not clear and / or the sentence does not make sense

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4

October 21, 2021

Asksuite Hotel Chatbot Review: Digital response with excellence

Comercial Suppervisor from Other in Itacaré (Brazil)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

The assistant is adapted to the culture of each company, for this reason, it is a digital assistant that perfectly presents the concept of our hotel.

What do you dislike or think could be improved?

Assistant sharing on social media. We have an issue that has not yet been resolved. It will be perfect if they resolve this issue

Customer Support
4
Ease of Use
4
Value for money
5
Implementation
5

October 21, 2021

Asksuite Hotel Chatbot Review: Asksuite experience: great!

Reservation Attendant from Bed & Breakfast in (Brazil)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The tool is great because offers 24-hour customer support, being able to resolve queries and also make reservations quickly without need for a human service.

What do you dislike or think could be improved?

I think the chat platform could be a little faster. The return of chat messages could be faster, however it's not a big problem in general.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 19, 2021

Asksuite Hotel Chatbot Review: My review

CEO MENCEY LOCO HOTELARIA from Villas in (Brazil)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Really easy to use and even better for our customers. Fully recommended for companies that value a good service 24 hours a day

What do you dislike or think could be improved?

I think an alert for when the booking is closed via chatbot could be improved. This would help assess the cost-effectiveness of the chatbot service.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 19, 2021

Asksuite Hotel Chatbot Review: Chatbot Hotels Camino Real Hotels

Coodinador Página Web from Bed & Breakfast in Ciudad de México (Mexico)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

- It gives our website a bonus, since here in Mexico very few hotel chains have this service. - It is a more customer-friendly form of communication. - Answer frequently asked questions immediately.

What do you dislike or think could be improved?

The only downside I see with this tool is that existing customer inquiries are often difficult to predict or automate.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

October 15, 2021

Asksuite Hotel Chatbot Review: I recommend

Comercial e Vendas from Other in (Brazil)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The service has improved a lot, as today we are able to pay more attention to customers, as the chatbot can filter a lot who can solve everything with it. We streamline service and, consequently, increase...

What do you dislike or think could be improved?

I think the chat platform could be a little faster. Sometimes I feel a little slower in sending the message, but nothing that gets in the way of the process.

Customer Support
5
Ease of Use
4
Value for money
3
Implementation
n/a

Pricing

Implementation fee
Less than $1000
Monthly service fee
Less than $1000/month

Popular Asksuite Hotel Chatbot Integrations

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SiteMinder Booking Engine

Drive more direct bookings to maximise your revenue. Connecting to our Booking Engine increases direct bookings by up to 43%. Connecting our Booking Engine to Google Hotels Ads increases bookings by up to 16%. Get more commission-free reservations through your hotel website and take charge of the guest experience

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