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SiteMinder Insights (Rate Parity)
4.6 (125 REVIEWS)
HT Score
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Alejandro, David, David + 123 more experts recommend SiteMinder
Read RecommendationsSiteMinder Insights (Rate Parity)
Ranked 3 (out of 11) in Hotel Rate Parity
Find your pricing sweet spot with Insights
92% recommended by 2279 hotels
Viceroy, Hyatt, Minor Hotels & 2276 others
What is SiteMinder?
Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder Insights (Rate Parity) is a revenue management system designed to help hoteliers manage and optimize room rates across multiple online distribution channels. The platform provides high-definition visibility of both your property's and competitors' rates, enabling you to ensure rate parity and competitiveness in real-time. By delivering detailed analytics, the tool empowers you to make informed decisions that can increase online reach, prevent overbooking, and contribute to overall revenue optimization. Its real-time data synchronization and automation features streamline operations, reduce costs, and enhance the customer experience.
Capabilities
Real time insights
Real time insights
As demand fluctuates, make smarter and more impactful pricing and distribution decisions.
Data you can trust
Data you can trust
Say goodbye to spreadsheets and save time with highly accurate data, easily available from a single place.
Stay ahead of your competition
Stay ahead of your competition
Take advantage of competitor insights to ensure you’re always offering the most competitive rate for your rooms.
A single integrated platform
A single integrated platform
Easily generate valuable insights from SiteMinder. No need to build custom integrations or processes.
Features
Other
2/4 features
SiteMinder Reviews Summary
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.5/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, SiteMinder Insights (Rate Parity) is the #2 most trending product in the Hotel Rate Parity category (out of 11) and the #46 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
SiteMinder Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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SiteMinder Case Studies
SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume
Gianyar (Indonesia)
Aligned Corporate Residences runs four locations seamlessly with SiteMinder.
Mackay (Australia)
Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder
Abbotsford (Australia)
Hotel Palau Fugit maximises productivity and sales with SiteMinder
Girona (Spain)
Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%
Kecamatan Kuta (Indonesia)
Mutiara Carita achieves major direct bookings surge thanks to SiteMinder
Kecamatan Carita (Indonesia)
Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder
Málaga (Spain)
Deutsches Haus saves three hours of work every day with SiteMinder
Bonn (Germany)
The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783
Bodenseekreis (Germany)
Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder
Kecamatan Kuta Utara (Indonesia)
SiteMinder successfully helps Urban Rest expand global footprint and streamline operations
Surry Hills (Australia)
SiteMinder helps Infinity8 Bali develop easy strategies for success
Kecamatan Kuta Selatan (Indonesia)
Grün Resorts Bali relies on SiteMinder to support rapid growth
Kecamatan Kuta Selatan (Indonesia)
Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder
Pigeon Forge (United States of America)
City Oasis Inn finds perfect partner with SiteMinder’s smart platform
Townsville (Australia)
SiteMinder supports Invergarry Hotel’s improved guest experience
Invergarry (United Kingdom)
Brady Hotels & Apartments gains game-changing support and success with SiteMinder
Melbourne (Australia)
Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings
Kedewatan (Bali)
Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder
Kuta (Bali)
Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder
Berlin (Germany)
The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform
Salzburg (Austria)
Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder
Payangan (Indonesia)
How Villa Italia profited from switching to SiteMinder’s channel manager
Munich (Germany)
Palladium Hotel Group accelerates its growth with SiteMinder
Sant Antoni de Portmany (Balearic Islands)
Town Hotel optimises online distribution and efficiency with SiteMinder
Kreisfreie Stadt Wiesbaden (Germany)
Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder
Lamai Beach (Thailand)
Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder
Dangast (Germany)
Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy
Bilbao (Spain)
SiteMinder helps Hotel Kragemann generate more direct bookings with less effort
Aachen (Germany)
Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder
Tubsai (Thailand)
The Phala Group Optimise Channel Management and Boost Revenue
Sanur (Bali)
Hotel Amicizia improves room management with SiteMinder
Rimini (Italy)
Qunci Villas enjoys the great benefits of hotel integration with SiteMinder
Mangsit (Indonesia)
Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform
Kuching (Malaysia)
Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.
Mu Si (Thailand)
SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.
Cha-am (Thailand)
Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property
Tagum City (Philippines)
Olive House Apartments solve overbookings with SiteMinder and see direct revenue success
Ogunquit (United States of America)
HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels
Ratsada (Thailand)
TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property
Sydney (Australia)
PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property
London (United Kingdom)
How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property
Melbourne (Australia)
La Flora Group is confident it has found a lasting solution with SiteMinder
Khao Lak (Thailand)
The RuMa Hotel and Residences chose SiteMinder and never looked back
Kuala Lumpur (Malaysia)
Fuli Hot Spring Resort has all boxes ticked with SiteMinder
Yuchi (Taiwan)
Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder
Kecamatan Kuta (Indonesia)
References
"From the front office and reservations, to our revenue, sales and marketing teams, the Hotel App Store can help us to reach all our guests in a more convenient way and guide us towards more efficient customer service."
Melanie Joice Agrimano
Revenue manager @
"The Hotel App Store is a great opportunity to find ready-made solutions we haven't thought of or are unable to find. It has become a trusted marketplace for services that, under normal circumstances, would come with the hassle of extra developments and integrations."
Nuno Sacramento
e-commerce Manager @
"After a competitive review of the world’s leading channel management systems, we chose SiteMinder’s Channel Manager as the product that could provide us with an unmatched competitive edge. It is business critical in today’s rapidly changing distribution landscape to have disparate systems connected via a robust and reliable platform."
Bernd Mauritz
Revenue Systems & Project Manager @
GCH Hotel Group
"The power SiteMinder’s Channel Manager gives to us to access both local and global markets is unsurpassed, and it’s the reason it is the leader in the market today. Supported by the company’s local customer service, SiteMinder’s Channel Manager has empowered our hotel business to increase year-on-year room nights by 45 percent and year-on-year revenue by 33 percent, while significantly reducing the cost of acquiring guests."
Max Herbst
Head of Revenue Management @
DORMERO Hotel Berlin Ku'damm
"SiteMinder’s Channel Manager has given us direct access to new distribution channels through which we can now sell our over-300 rooms. And best of all, the updates from our property management system to those channels works two ways – in real-time – so we can optimize and sell our rooms right up to the last minute without any fear of being overbooked."
José Morilla
Commercial Director @
Casa Palacio Maria Luisa - Jerez
Featured Customers
Popularity by Segment
Size
229 | X-Small (1-9 room)
374 | Small (10-24 room)
706 | Medium (25-74 room)
708 | Large (75-199 room)
444 | X-Large (200+ room)
Country
311 | Thailand
311 | Australia
253 | Spain
155 | United States of America
113 | Mexico
93 | Malaysia
82 | United Kingdom
73 | New Zealand
65 | Vietnam
62 | Indonesia
49 | Cambodia
47 | Portugal
44 | France
42 | Ireland
39 | Germany
34 | Colombia
31 | Philippines
26 | Taiwan
25 | China
24 | Singapore
23 | Estonia
21 | Canada
21 | South Africa
20 | Italy
19 | India
19 | Finland
15 | Czech Republic
15 | Laos
15 | Hungary
14 | Costa Rica
14 | United Arab Emirates
13 | Switzerland
12 | Iceland
10 | Austria
10 | Fiji
10 | Sri Lanka
10 | Argentina
10 | Chile
9 | Latvia
7 | Cyprus
7 | Greece
5 | Ecuador
5 | Belize
5 | Malta
5 | Pakistan
5 | Uruguay
5 | Morocco
5 | Denmark
4 | Trinidad and Tobago
4 | Poland
4 | Sweden
4 | Egypt
4 | Peru
4 | Qatar
4 | Maldives
4 | Romania
3 | Myanmar
3 | Croatia
3 | Panama
3 | Nigeria
3 | Uzbekistan
3 | Slovenia
3 | Kenya
3 | Norway
2 | Zambia
2 | Hong Kong
2 | Saint Martin (French part)
2 | Namibia
2 | Bangladesh
2 | Samoa
2 | Andorra
2 | Seychelles
2 | Georgia
2 | Vanuatu
1 | Ukraine
1 | Paraguay
1 | Nicaragua
1 | Oman
1 | Papua New Guinea
1 | Nepal
1 | Netherlands
1 | Dominican Republic
1 | Japan
1 | Saudi Arabia
1 | Montenegro
1 | Bahamas
1 | Belgium
1 | Mozambique
1 | Uganda
1 | Tunisia
1 | Iran
1 | Sierra Leone
1 | Zimbabwe
1 | Rwanda
1 | Cameroon
1 | Guatemala
1 | Honduras
1 | Brazil
Type
946 | Boutiques
851 | Resorts
790 | Luxury Hotels
735 | City Center Hotels
667 | Bed & Breakfast & Inns
558 | Airport/Conference Hotels
544 | Branded Hotels
543 | Limited Service & Budget Hotels
328 | Extended Stay & Serviced Apartments
187 | Hostels
153 | Vacation Rentals & Villas
141 | Motels
51 | RV Parks & Campgrounds
44 | Casinos
Region
746 | Asia Pacific
694 | Europe
399 | Oceania
289 | North America
90 | South America
45 | Africa
32 | Middle East
13 | Central America
Category
2238 | Channel Managers
1096 | Booking Engine
287 | Website Design
267 | Rate Shopping
129 | Upselling Software
125 | Hotel Rate Parity
123 | Hotel Metasearch Management Software
110 | Guest Messaging Software
More Products by SiteMinder
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like the comprehensive capabilities of SiteMinder in managing room inventory and rates across multiple channels, which enhances revenue through efficient distribution. The seamless integration with existing systems and insightful reporting tools allow for streamlined operations and informed decision-making, boosting occupancy and optimizing pricing strategies. While generally praised for its user-friendly interface, some users noted the need for enhanced support and more flexibility in customization options.
AI-generated from the text of customer reviews
Looking for specific info?
8
Online Distribution Assistant Manager
Online Distribution Assistance Manager from 200 to 499 room Hostel in (Thailand)
Verified
0 days ago
It's because the website is so friendly to the user and it's easy to understand The website is designed with a clean layout, making it highly intuitive and easy for users to understand and navigate efficiently.
Thailand
Thailand
Online Distribution Assistance Manager
X-Large Hotel
10
Channel manager
Assistant manager from 100 to 199 room Boutique in Genting Highlands (Malaysia)
Verified
1 days ago
Reliable system. Rate checking. Distribution channel. Up selling. Channel manager is a tool to connect to otas worldwide. Good system
Malaysia
Malaysia
Assistant manager
Large Hotel
10
Adjusting the rate and allotment within the few minutes .
Front office manager from 100 to 199 room Bed & Breakfast & Inn in Bangkok (Thailand)
Verified
2 days ago
A function that is easy to understand and to use for adj rate and check rate to optimize the revenue.
Thailand
Thailand
Front office manager
Large Hotel
10
SiteMinder Review
Assistant Ecommerce Manager from 10 to 24 room Bed & Breakfast & Inn in Legian (Bali)
Verified
2 days ago
User friendlly, Easy to use, Helpful staff. The SiteMinder system is very easy to use, user friendly system. The support team are very helpful to assist to any question we have. Thank you.
Bali
Bali
Assistant Ecommerce Manager
Small Hotel
10
The best ally in online distribution sales
Revenue Manager from 50-74 room Bed & Breakfast & Inn in Bucaramanga (Colombia)
Verified
4 days ago
Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers.
Colombia
Colombia
Revenue Manager
Medium Hotel
10
Efficient and Real-Time Booking Management Solution
Sales manager from 200 to 499 room Branded Hotel in Patong (Thailand)
Verified
10 days ago
• The system seamlessly integrates the hotel’s PMS with multiple OTAs, ensuring real time booking and allotment management. • It reduces manual errors and simplifies the entire reservation process. • The centralized dashboard enhances efficiency, making it easier to monitor and manage bookings, ultimately improving staff productivity and gu...
Thailand
Thailand
Sales manager
X-Large Hotel
8
It's responsive and real time updated
Cluster e-commerce manager from 25-49 room Boutique in Anse Louis (Seychelles)
Verified
10 days ago
Rate shopping tools, it's help hotel optimize pricing and connectivities more partners can be connected and user friendly, providing quick insight.
Seychelles
Seychelles
Cluster e-commerce manager
Medium Hotel
10
Thinking of hand Think of SiteMinder!!
VP from 200 to 499 room Branded Hotel in Bangkok (Thailand)
Verified
11 days ago
Pro user friendly, easy to use with local language support. Lastly, provide hotels with real-time market data, which can help them make smarter business decisions and gain an edge over competitors.
Thailand
Thailand
VP
X-Large Hotel
10
The Best Channel Manager to manage a hotel's OTA, BAR, Promotions etc.
Director of Sales & Ecommerce from 100 to 199 room City Center Hotel in Muang Pattaya (Thailand)
Verified
11 days ago
Easy to check the rates of Competitors & important insights at one place. SiteMinder gives you all the excess to important data in the market.
Thailand
Thailand
Director of Sales & Ecommerce
Large Hotel
9
SiteMinder by far the best Channel Manager!
Group Revenue Analyst from 100 to 199 room Limited Service & Budget Hotel in Malolo Lailai Island (Fiji)
Verified
15 days ago
* Vibha has helped me get the right answers and solved most of the issues I was facing via online chat. She knows exactly what she's doing and answers my questions so quickly.
* Help is always available when we need answers.
* Product gives a lot of insights.
Fiji
Fiji
Group Revenue Analyst
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
best channel manager and the most complete in terms of multiple connections, one of the easiest softwares to use and for non-experts to understand how to configure and use. we have connected more than 150 properties and its been a pleasure to work together every single time.
Showing all answers to: "What does this product or service do well?"
best channel manager and the most complete in terms of multiple connections, one of the easiest softwares to use and for non-experts to understand how to configure and use. we have connected more than 150 properties and its been a pleasure to work together every single time.
Siteminders Channel Manager automates the Hotels Rate strategy across all Channels. Before multiple Channels were available to the public a human was able to manually book in and close out the availability.
Enables through full automation the distribution of ARI to all channels needed to enhance property sales and distribution of rooms and inventory.
Easy to use, reliable, simple reporting, global support and cost efficiency make it a special solution for hotel operators individually or as part of an enterprise.
This product is an excellent option since it is specialized in the management of distribution channels for hotels such as OTAs and GDS and best of all, it integrates with the ZugaCloud PMS to obtain reservations and avoid re-capturing them.
SiteMinder is one of the most powerful solutions in the hospitality industry for managing distribution and enabling the access to a wide range of channels. As part of its channel manager solution, SiteMinder offers a comprehensive suite of tools and functionalities that support hotels with distribution-related operations, including a booking engine, metasearch solutions, and payment functionalities.
Question:
What differentiates this product or service from the competition?
Answer:
excellent support and follow-up to issues, you get to talk with real people that can help you understand what's going on , how to improve or fix things. to have everything integrated in a single platform and connectivity to a pms is its best feature.
Showing all answers to: "What differentiates this product or service from the competition?"
excellent support and follow-up to issues, you get to talk with real people that can help you understand what's going on , how to improve or fix things. to have everything integrated in a single platform and connectivity to a pms is its best feature.
Siteminder have dominated this space since the channel manager was invented. They scaled their business across multilpe geographical territories enabling their dominance along with developing a Premium Product
SiteMinder's Channel Manager stands out as a top choice in the hospitality technology sector for several reasons, leveraging its innovative features, reliability, and adaptability to meet the needs of modern hotels. Here's why it is considered one of the best:
1. Comprehensive Channel Connectivity
Wide Range of Integrations: SiteMinder connects with over 450 distribution channels, including OTAs (like Booking.com and Expedia), GDSs, metasearch engines, and even direct booking channels.
Real-Time Updates: It ensures inventory, rates, and availability are updated in real-time across all connected platforms, minimizing the risk of overbooking or rate disparities.
2. Ease of Use
Intuitive Interface: The platform is designed with a user-friendly interface, making it accessible to users with varying levels of technical expertise.
Automation: Tasks like rate updates, reservations syncing, and reporting are automated, saving significant time for hotel staff.
3. Reliability and Stability
Cloud-Based Technology: As a cloud-based system, it offers seamless accessibility from anywhere with an internet connection, along with dependable uptime.
Scalable Infrastructure: Its architecture supports properties ranging from small boutique hotels to large multi-property enterprises.
4. Enhanced Revenue Management
Dynamic Pricing: SiteMinder allows hoteliers to implement dynamic pricing strategies, adjusting rates based on market demand, competitor pricing, and seasonal trends.
Maximized Occupancy: By efficiently distributing inventory across multiple channels, hotels can reach a broader audience, increasing occupancy and revenue.
5. Integration with Property Management Systems (PMS)
Seamless Syncing: It integrates with major PMS providers, ensuring reservations are automatically updated within the hotel's central system.
Holistic View: The integration provides a unified view of inventory, rates, and reservations, empowering data-driven decision-making.
6. Analytics and Insights
Performance Reports: Detailed analytics help hotels monitor channel performance, identify top revenue-generating sources, and optimize distribution strategies.
Market Trends: It provides insights into booking patterns and trends, enabling proactive adjustments.
7. Global and Local Support
Multilingual Support: With a global presence, SiteMinder offers multilingual support to cater to diverse markets.
Localized Expertise: The platform is tailored to meet the unique needs of various regions, ensuring compliance with local regulations and preferences.
8. Cost Efficiency
Affordable Pricing: SiteMinder offers competitive pricing models, making advanced channel management accessible to hotels of all sizes.
ROI-Driven: By reducing manual effort, minimizing errors, and maximizing visibility, it delivers a high return on investment.
9. Industry Recognition
Proven Track Record: SiteMinder is trusted by thousands of hotels worldwide, consistently recognized as a leader in hospitality technology through awards and customer testimonials.
Innovation Leadership: Continuous updates and enhancements ensure the platform stays ahead of emerging trends and industry demands.
10. Flexibility and Customization
Tailored Solutions: Hotels can choose the channels and features most relevant to their needs, ensuring a personalized approach.
Adaptability to Market Conditions: SiteMinder evolves with industry changes, supporting hotels in remaining competitive.
By addressing the complex needs of the hospitality industry with a combination of advanced technology, ease of use, and robust support, SiteMinder Channel Manager empowers hoteliers to optimize their distribution strategies and drive profitability effectively.
It is a very good product with which you can connect many Channels since it has many integrations with the channels, it is an easy-to-use tool and is one of the most used tools by Hoteliers with very good prices.
SiteMinder continuously evolves to adapt its solutions to market needs, which is undoubtedly its key differentiator. Another main feature is the SiteMinder team itself, as their partners and support staff are exceptionally supportive and collaborative, making it easy for partners and hotels to work with them effectively.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
we currently have multiple different integrations with similar products and none has been able to reach the same level of potential , most can do sort of the main similar things but when you are considering whats the best tool for your property you simply cant go wrong with SiteMinder in terms of different features and everything that your hotel needs.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
we currently have multiple different integrations with similar products and none has been able to reach the same level of potential , most can do sort of the main similar things but when you are considering whats the best tool for your property you simply cant go wrong with SiteMinder in terms of different features and everything that your hotel needs.
The Channel Manager has now become a need versus a want product. so when aa Hotel has to decided on which one, it is very obvious to at least receive a Demo of Siteminders Channel Manager as their continued growth and support of the product is has to be beaten.
Preparing a proper assessment of the business, the team and the objectives. Be clear on what your goals and specific needs are with regard to distribution strategy and the technologies you are going to deploy.
Defining requirements and objectives are an important first step.
Que lo adquiera y tambien el Motor de reservaciones y que aproveche las integraciones para que la información fluya mas rapido y tenga actualizada su disponibilidad en todos sus canales por medio de la integración con PMS
Choosing the best solution for distribution involves more than selecting the top products on the market. It is crucial that these solutions are fully integrated with the hotel’s property management system (PMS). This integration enhances the guest experience from the moment of booking, reduces manual processes and the risk of errors, and optimizes internal operations.
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