SiteMinder Insights (Rate Parity)

4.6 (100 REVIEWS)

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HT Score  
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Jenna, Andreas, Ofri + 102 more experts recommend SiteMinder

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SiteMinder Insights (Rate Parity)

4.6 (100 REVIEWS)

Ranked 3 (out of 9) in Hotel Rate Parity

Never miss a direct booking again with clear, real-time rate parity insights

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Ratings Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.4/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder Insights (Rate Parity) is the #2 most trending product in the Hotel Rate Parity category (out of 9) and the #62 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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92 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About SiteMinder Insights (Rate Parity)
Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
Don’t give future guests reason to not trust your rates by addressing any parity issues before they become a problem. Carefully manage your OTA commissions. See your rates as your guests displayed across distribution channels and never miss a direct booking again.

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Capabilities

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SiteMinder doesn’t have any benefits or use cases available

Features

Other

1/4 features

Available Add-ons & Modules

SiteMinder Pay

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

INCLUDED

Pricing

Pricing Available By Request

SiteMinder has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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19

Success Stories

5

References

10

Featured Customers

Success Stories

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Spain)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Tubsai (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Kecamatan Denpasar Selatan (Indonesia)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Batu Layar (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Tambon Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Tambon Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

แขวง คลองเตย (Thailand)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Šimuni (Croatia)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Tambon Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Ultimo (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

(United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Southbank (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Tambon Khuekkhak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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V8 Hotel Koln at MOTORWORLD accelerates success with SiteMinder

Kreisfreie Stadt Köln (Germany)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

D350 (China)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)

Popularity by Segment

Size

175 | X-Small (1-9 room)

290 | Small (10-24 room)

504 | Medium (25-74 room)

459 | Large (75-199 room)

357 | X-Large (200+ room)

Country

305 | Spain

280 | Australia

192 | Thailand

132 | United States of America

98 | Indonesia

82 | Mexico

70 | New Zealand

69 | United Kingdom

59 | Vietnam

48 | Malaysia

40 | Philippines

40 | Ireland

39 | Portugal

39 | France

36 | Germany

33 | Cambodia

22 | Estonia

21 | Canada

21 | Finland

20 | Singapore

19 | Italy

17 | South Africa

16 | Colombia

15 | Czech Republic

14 | Hungary

13 | Hong Kong

13 | Iceland

12 | Costa Rica

11 | Laos

10 | Switzerland

10 | Taiwan

9 | Austria

9 | Argentina

8 | Chile

8 | United Arab Emirates

8 | Fiji

8 | Latvia

7 | Ecuador

6 | Turkey

6 | Dominican Republic

6 | Greece

6 | India

6 | Sweden

6 | Poland

5 | Netherlands

5 | Denmark

4 | Norway

4 | Morocco

4 | Saint Martin (French part)

4 | Pakistan

4 | Sri Lanka

4 | Malta

4 | Belize

4 | Egypt

4 | Cyprus

3 | Cook Islands

3 | China

3 | Tanzania

3 | Romania

3 | Croatia

3 | Uruguay

3 | Peru

3 | Slovenia

3 | Panama

2 | Jersey

2 | Aruba

2 | Andorra

2 | Vanuatu

2 | Myanmar

2 | Georgia

2 | Bangladesh

2 | Maldives

2 | Namibia

2 | Kenya

2 | Nigeria

2 | Jamaica

1 | Zimbabwe

1 | Guam

1 | Sierra Leone

1 | Samoa

1 | Japan

1 | Puerto Rico

1 | Bahamas

1 | Qatar

1 | Bermuda

1 | Guatemala

1 | Venezuela

1 | Honduras

1 | Gibraltar

1 | Brazil

1 | Cameroon

1 | Rwanda

1 | Seychelles

1 | Tunisia

1 | Uganda

1 | Mozambique

1 | Belgium

1 | Zambia

1 | Montenegro

1 | Saudi Arabia

1 | Norfolk Island

1 | Macau

1 | Ukraine

Type

390 | Resorts

365 | Luxury Hotels

356 | Boutiques

277 | City Center Hotels

238 | Bed & Breakfast & Inns

205 | Branded Hotels

141 | Extended Stay & Serviced Apartments

125 | Hostels

114 | Motels

112 | Vacation Rentals & Villas

71 | Limited Service & Budget Hotels

41 | RV Parks & Campgrounds

32 | Airport/Conference Hotels

9 | Casinos

Region

716 | Europe

545 | Asia Pacific

366 | Oceania

235 | North America

65 | South America

39 | Africa

26 | Middle East

21 | Central America

Category

1771 | Channel Managers

903 | Booking Engine

248 | Rate Shopping & Market Intelligence

228 | Website Design

119 | Upselling Software

102 | Marketplaces & Integrators

100 | Hotel Rate Parity

91 | Guest Messaging Software

89 | Metasearch & Ad Tech

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Hotelier Rating

Excellent
1569
Very Good
265
Average
107
Poor
41
Terrible
33

Property Size

  • X-Small (175)
  • Small (290)
  • Medium (504)
  • Large (459)
  • X-Large (357)

Country

  • Spain
    Spain
    (305)
  • Australia
    Australia
    (280)
  • Thailand
    Thailand
    (192)
  • United States of America
    United States of America
    (132)
  • Indonesia
    Indonesia
    (98)
  • Mexico
    Mexico
    (82)
  • New Zealand
    New Zealand
    (70)
  • United Kingdom
    United Kingdom
    (69)
  • Vietnam
    Vietnam
    (59)
  • Malaysia
    Malaysia
    (48)
  • Philippines
    Philippines
    (40)
  • Ireland
    Ireland
    (40)
  • Portugal
    Portugal
    (39)
  • France
    France
    (39)
  • Germany
    Germany
    (36)
  • Cambodia
    Cambodia
    (33)
  • Estonia
    Estonia
    (22)
  • Canada
    Canada
    (21)
  • Finland
    Finland
    (21)
  • Singapore
    Singapore
    (20)
  • Italy
    Italy
    (19)
  • South Africa
    South Africa
    (17)
  • Colombia
    Colombia
    (16)
  • Czech Republic
    Czech Republic
    (15)
  • Hungary
    Hungary
    (14)
  • Hong Kong
    Hong Kong
    (13)
  • Iceland
    Iceland
    (13)
  • Costa Rica
    Costa Rica
    (12)
  • Laos
    Laos
    (11)
  • Switzerland
    Switzerland
    (10)
  • Taiwan
    Taiwan
    (10)
  • Austria
    Austria
    (9)
  • Argentina
    Argentina
    (9)
  • Chile
    Chile
    (8)
  • United Arab Emirates
    United Arab Emirates
    (8)
  • Fiji
    Fiji
    (8)
  • Latvia
    Latvia
    (8)
  • Ecuador
    Ecuador
    (7)
  • Turkey
    Turkey
    (6)
  • Dominican Republic
    Dominican Republic
    (6)
  • Greece
    Greece
    (6)
  • India
    India
    (6)
  • Sweden
    Sweden
    (6)
  • Poland
    Poland
    (6)
  • Netherlands
    Netherlands
    (5)
  • Denmark
    Denmark
    (5)
  • Norway
    Norway
    (4)
  • Morocco
    Morocco
    (4)
  • Saint Martin (French part)
    Saint Martin (French part)
    (4)
  • Pakistan
    Pakistan
    (4)
  • Sri Lanka
    Sri Lanka
    (4)
  • Malta
    Malta
    (4)
  • Belize
    Belize
    (4)
  • Egypt
    Egypt
    (4)
  • Cyprus
    Cyprus
    (4)
  • Cook Islands
    Cook Islands
    (3)
  • China
    China
    (3)
  • Tanzania
    Tanzania
    (3)
  • Romania
    Romania
    (3)
  • Croatia
    Croatia
    (3)
  • Uruguay
    Uruguay
    (3)
  • Peru
    Peru
    (3)
  • Slovenia
    Slovenia
    (3)
  • Panama
    Panama
    (3)
  • Jersey
    Jersey
    (2)
  • Aruba
    Aruba
    (2)
  • Andorra
    Andorra
    (2)
  • Vanuatu
    Vanuatu
    (2)
  • Myanmar
    Myanmar
    (2)
  • Georgia
    Georgia
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Maldives
    Maldives
    (2)
  • Namibia
    Namibia
    (2)
  • Kenya
    Kenya
    (2)
  • Nigeria
    Nigeria
    (2)
  • Jamaica
    Jamaica
    (2)
  • Zimbabwe
    Zimbabwe
    (1)
  • Guam
    Guam
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Samoa
    Samoa
    (1)
  • Japan
    Japan
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Bahamas
    Bahamas
    (1)
  • Qatar
    Qatar
    (1)
  • Bermuda
    Bermuda
    (1)
  • Guatemala
    Guatemala
    (1)
  • Venezuela
    Venezuela
    (1)
  • Honduras
    Honduras
    (1)
  • Gibraltar
    Gibraltar
    (1)
  • Brazil
    Brazil
    (1)
  • Cameroon
    Cameroon
    (1)
  • Rwanda
    Rwanda
    (1)
  • Seychelles
    Seychelles
    (1)
  • Tunisia
    Tunisia
    (1)
  • Uganda
    Uganda
    (1)
  • Mozambique
    Mozambique
    (1)
  • Belgium
    Belgium
    (1)
  • Zambia
    Zambia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Norfolk Island
    Norfolk Island
    (1)
  • Macau
    Macau
    (1)
  • Ukraine
    Ukraine
    (1)

Region

  • North America
    North America
    (235)
  • Europe
    Europe
    (716)
  • Asia Pacific
    Asia Pacific
    (545)
  • Oceania
    Oceania
    (366)
  • Middle East
    Middle East
    (26)
  • South America
    South America
    (65)
  • Central America
    Central America
    (21)
  • Africa
    Africa
    (39)
9

Siteminder Review

Online Revenue Officer from 500+ room in Pasay (Philippines)

Verified
3 days ago
- Siteminder helps align the hotel inventory and rates, make it easier, and maximize load time. Siteminder helps optimize revenue conversion and helps hotel forecast and identify SWOT
Country Philippines
Online Revenue Officer
X-Large Hotel
9

Indispensable tool nowadays in any hotel.

GM from 50-74 room Luxury Hotel in (United Kingdom)

Verified
6 days ago
very simple and efficient integration, thorough reporting, rate control, all channels in one place, preventing overbooking, great upsell opportunities, mobile bookings
Country United Kingdom
GM
Medium Hotel
10

Awesome, got better to a new level

Revenue Manager from 200 to 499 room City Center Hotel in Melbourne (Australia)

Verified
10 days ago
I've been using Light House for some time now, and it has truly revolutionized our approach to managing hotel operations. In my role as REV MGR at EVT, finding a reliable channel manager was paramount for optimizing our online presence and revenue. After thorough research, we chose Light House, and it has proven to be a game-changer.Light H...
Country Australia
Revenue Manager
X-Large Hotel
8

User friendly and realtime update

Ecommerce from 100 to 199 room Boutique in (Thailand)

Verified
18 days ago
The Channel manager is quite stable and easy to configure. There are many partners that system can be connected with
Country Thailand
Ecommerce
Large Hotel
Vidhya from SiteMinder replied
Hi Phanuchat, Thank you for your review and for sharing your pleasant experience with our Channel Manager! We understand your concern regarding our online support turnaround time. Please know that we are doing our best to improve the service and you can expect a faster response in the near future. We will also feed your request for more Japan OTAs to our product team for future improvements. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for the years to come. To your success, Khogulan
10

"Efficient and user-friendly, the third-party hotel channel manager simplifies online distribution. Robust features for rate management and real-time updates contribute to seamless operations. However, occasional connectivity issues warrant attention for enhanced reliability."

Consultant GM from 10 to 24 room Hostel in Abuja (Nigeria)

Verified
23 days ago
Compatibility: Seamless integration with your property management system (PMS) and other relevant software. Compatibility with a wide range of online travel agencies (OTAs), global distribution systems (GDS), and other booking platforms. Automation and Efficiency: Robust automation features to streamline booking processes, update room avail...
Country Nigeria
Consultant GM
Small Hotel
10

Channel Manager Accessible and dynamic

Aux Comercializacion Y Ventas from 5 to 9 room Boutique in Centro (Mexico)

Verified
1 months ago
From a single platform, modify the rates for OTAS, according to the supply and demand they offer in the market, dynamically. In addition to the ease of connecting channels, payment methods and inventories in real time
Country Mexico
Aux Comercializacion Y Ventas
X-Small Hotel
Khogulan from SiteMinder replied
Hi Kevin, Gracias for your 5-star review! We are pleased to hear of your delightful experience with SiteMinder's award-winning platform and its seamless functionality that has helped to ease channel connectivity, update inventories, and push optimized rates for OTAs in accordance to the latest supply and demand in the market. We hear your feedback - we will log your request to our product team for potential future enhancements. Thank you for your valuable input. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! To your success, Khogulan
10

Distribution Challenges Sorted

General Manager from 50-74 room City Center Hotel in Hawker (Australia)

Verified
1 months ago
GDS Account Manager LK has, on each and every occasion contacted by me, has been timely and effective in generating a response or having a specialist in her Team respond accordingly.
Country Australia
General Manager
Medium Hotel
Khogulan from SiteMinder replied
Hi, Thank you for your positive review! It is great to hear of your pleasant experience with our excellent support team and account manager, Lata K. We are glad that your distribution challenges have been sorted out by SiteMinder's Channel Manager and GDS! We truly appreciate your kind words. Rest assured, we will continue to work on enhancing the user experience of GDS and our new platform. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! To your success, Khogulan
10

Astra Apartments have had a great experience with Siteminder/GDS over the past 8 years.

Channel Manager from 500+ room Extended Stay & Serviced Apartment in North Sydney (Australia)

Verified
1 months ago
There are many benefits of working with Siteminder/GDS. The main benefits I have experienced are:- Fast support service- Reasonable pricing- User friendly software
Country Australia
Channel Manager
X-Large Hotel
Khogulan from SiteMinder replied
Hi Michael, Thanks for your 5-star review! We are so pleased to hear your glowing feedback on SiteMinder's products - namely our Channel Manager and GDS. We are always striving to provide unbeatable value and performance to hoteliers - through our user friendly products, global connectivity, seamless integration with PMS and of course fast support services. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to provide you with excellent service and support for years to come! Sincerely, Khogulan
10

Reliable and easy to handle channel manager

from 200 to 499 room Luxury Hotel in Tambon Kamala (Thailand)

Verified
1 months ago
Siteminder simplifies the task of managing room availability and rates with remarkable ease. Their user-friendly platform conveniently presents room availability and rates on a single page, streamlining the process of making yield adjustments. This invaluable tool not only enhances your pricing strategy but also keeps you well-informed abou...
Country Thailand
X-Large Hotel
Khogulan from SiteMinder replied
Hi Dominic, Thank you for taking the time to leave such a wonderful 5-star review! We are thrilled that you are fully satisfied with our Channel Manager's user-friendly navigation, easy-to-use functions that streamline daily hotel processes, a singular dashboard displaying real-time room availability and rates and of course great reporting of the latest market trends. We also truly appreciate your warm feedback regarding our friendly onboarding and customer support team. Rest assured, we will relay your excellent suggestions to our product team for potential future upgrades. Thank you for your valuable input. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are here to support your journey with SiteMinder for many more years to come. To your success, Khogulan
10

Wyndham recently moved our Asia hotels to Siteminder. The support from the Siteminder team was excellent; always available and timelines were achieved with minimal disruption.

Director of Operations Indonesia from 500+ room Branded Hotel in Bundall (Australia)

Verified
1 months ago
Availability of all staff involved in the process, along with their technical knowledge.
Country Australia
Director of Operations Indonesia
X-Large Hotel
Khogulan from SiteMinder replied
Hi Michael, Thank you for your 5-star review! We are truly pleased to hear your satisfaction with SiteMinder's products and our support team. It is great hearing your onboarding and integration experience went well! If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are here to support your journey with SiteMinder for many more years to come. To your success, Khogulan
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