Hi Jade Thank you for your positive feedback, we are happy to learn that the system includes great,...
The 10 Best Places to Work in Hotel Tech 2021
6 months ago
Ratings Snapshot
91%
Recommend
#3
Popularity index
HT SCORE
85 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Ranked #3 out of 10 in Hotel Rate Parity
Ease of Use
4.6/5
ROI
4.2/5
Implementation
4.3/5
Customer Support
4.3/5
Verified Customer Support
SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more
Most popular for
SiteMinder Insights (Rate Parity) Overview
SiteMinder Insights (Rate Parity) Overview
Don’t give future guests reason to not trust your rates by addressing any parity issues before they become a problem. Carefully manage your OTA commissions. See your rates as your guests displayed across distribution channels and never miss a direct booking again.
About SiteMinder View website
Founded in 2006 | Headquarters in The Rocks Australia | 700 employeesOur hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgra...
Product Modules
SiteMinder Pay
Payments Processing Software
INCLUDED
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.
Other Products by SiteMinder
1/4
Integrates with
- Property Management Systems
- Guest Messaging Software
- Hotel Management Software
Need a custom integration?
What customers love about SiteMinder Insights (Rate Parity)
91% recommend
Digital Marketing Manager
I remember when I first sign up with Siteminder as their first few clients in Indonesia back in 2010 and I never look back ever since. Siteminder has progressed massively over the years and solved a head scratching probl...
Rev Mgr
The accuracy and parity issues resolved at one look It shows accurate information that is what required in our daily operations
Reservations
I am still learning but so far very helpful information and assistance was given . Communication is clear and they have al lot of patience with me : ) I am currently interested in seeing how Insights will help the hotel...
Expert Q&A and Partner Recommendations
Question:
What does this product or service do well?
Answer:
Siteminder is one of the biggest channel manager & hospitality technology company in the world. There's a reason why they're so big, it's because their product works well :) Their channel manager, as far as I'm concerned, is the biggest in the world.
by Jaeyun Noh (Roomsy Inc) on November 09, 2021
See more answers (3)
Question:
What differentiates this product or service from the competition?
Answer:
Siteminder has a huge support team that can help you when you are in need of help. Plus, they have a range of products that can help hotels in various ways including but not limited to channel manager, online booking engine, webpage builder, etc..
by Jaeyun Noh (Roomsy Inc) on November 09, 2021
See more answers (3)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Reach out for help. They're very supportive, and they'll go out of their ways to make business relationship work for you. Also try out their demo's. I believe there's no risk/commitment involved with their demos.
by Jaeyun Noh (Roomsy Inc) on November 09, 2021
See more answers (3)
Recommended by
Jaeyun Noh
CEO @ Roomsy Inc
Guillaume Wolf
Owner @ Pacific Travel Industry Solutions
Marc Horner
Account Manager @ InnQuest Software
Marc Horner
Account Manager @ InnQuest Software
Clients & references
References & testimonials
SiteMinder doesn’t have any references available
Featured partners
SiteMinder doesn’t have any featured partners
Case studies
- The Cottage in the Wood reaches new heights with SiteMinder
- The Cottage in the Wood Hotel and Restaurant
- Boutiques in Malvern Wells
Awards & Certifications
Active Markets
MARKETS SERVED
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Spain
- Mexico
- United States of America
- Indonesia
- Philippines
- New Zealand
- Colombia
- Thailand
- Australia
July 05, 2022
SiteMinder Insights (Rate Parity) Review: No-Show Status or Remarks
Recommend
10/10
What do you like most?
The system has a greate features that is realiable and truly great for hotels operation. It helps our front desk, reservations team and our revenue department to maximize productions online. SiteMinder al...
What do you dislike or think could be improved?
No-Show Status or Remarks will be a great additional feature. It will be better if SiteMinder would have an option to Hotel to update status of each bookings like No-Show option. One thing can be improve ...
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Jul 20, 2022 Ereena R. from SiteMinder replied:
June 17, 2022
SiteMinder Insights (Rate Parity) Review: Keep up a Good joob
Recommend
10/10
What do you like most?
Always helping me out with all problem that a havekeep up a good joob all the acountant always helping me out with all problem
What do you dislike or think could be improved?
All good the price if it can be lower will be great that can help i wish that i always have someone to talk to improve my seling
Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
On Jul 01, 2022 Ereena R. from SiteMinder replied:
Hi Faugi, Thank you for leaving us a review. We are happy to learn that the SiteMinder team is alw...
June 08, 2022
SiteMinder Insights (Rate Parity) Review: It is so supportive
Manager from Resorts in Thành phố Đà Lạt (Vietnam)
Recommend
9/10
What do you like most?
It is quite easy to discover and to understand report. I can see the overall picture of the marketplace and intergartion with other competitors
What do you dislike or think could be improved?
This need to improve more tools to fill up again when receiving a lots of booking cancellation. It does takes time to fill manually
Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
On Jul 20, 2022 Ereena R. from SiteMinder replied:
Hi Trang We are thrilled by your positive feedback and we would like to thank you for trusting Site...
December 23, 2021
SiteMinder Insights (Rate Parity) Review: easy to use
Gerente admvo from Boutiques in Santiago de Querétaro (Mexico)
Recommend
8/10
What do you like most?
process reservations, communication with otas, customer registration, monitoring, in mobile application, graphic interface, reports, in general we feel comfortable with the application
What do you dislike or think could be improved?
Hi Ereena, this is the feedback we sent to support some time ago, however we did not get three mobile applications: 1. When a check-in is made, the summary that appears on the mobile should indicate the d...
Customer Support
2
Ease of Use
5
Value for money
n/a
Implementation
n/a
On May 31, 2022 Ereena R. from SiteMinder replied:
Hi Bertha We are so happy to hear you are enjoying your experience with SiteMinder. Reading this ha...
December 20, 2021
SiteMinder Insights (Rate Parity) Review: Excelent tool with a lot of channels connected
Recommend
9/10
What do you like most?
Easely we can change availability and prices at different channels Is a "do it yorself" wonderfull tool with good tech support but only online.
What do you dislike or think could be improved?
Having a monthly view of the rates it would be helpfull Programing promotions for a specific could be easy Tech support with an account it would be nice
Customer Support
2
Ease of Use
4
Value for money
4
Implementation
3
On May 27, 2022 Ereena R. from SiteMinder replied:
Hi Filipa Thanks for your positive feedback. We are happy to hear that with SiteMinder you can easi...
December 18, 2021
SiteMinder Insights (Rate Parity) Review: is OK
Founder from Other in Tulum (Mexico)
Recommend
10/10
What do you like most?
I like the visibility and how easy it is to see everything from the inventory. and that they have support in Spanish
What do you dislike or think could be improved?
Courses of use because I have requested 1 course to help me optimal way my tariffs but I didn't get an answer.
Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4
On Mar 07, 2022 Vidhya V. from SiteMinder replied:
Hi there, Firstly, thank you for taking the time to let us know about your positive experience wit...
Pricing
Freemium (hotel can trial for free)
30 day trial
Monthly subscription (Flat)
Less than $500/month
Recent News & Content
Recent articles
Resources & reports
Rate Shopping & Market Intelligence
Published by SiteMinder
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Marketing
I like that now there is a chat function so we can get help at any given moment. Also like that we can do all our updates from the channel manager.