SiteMinder Insights (Rate Parity)

4.7 (127 REVIEWS)

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93 out of 100
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Liliana, Christoph, Ariane + 126 more experts recommend SiteMinder

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SiteMinder Insights (Rate Parity)

4.7 (127 REVIEWS)

Ranked 3 (out of 11) in Hotel Rate Parity

Find your pricing sweet spot with Insights

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Bell avatar Bell - AI powered product analyst

I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like the comprehensive capabilities of SiteMinder in managing room inventory and rates across multiple channels, which enhances revenue through efficient distribution. The seamless integration with existing systems and insightful reporting tools allow for streamlined operations and informed decision-making, boosting occupancy and optimizing pricing strategies. While generally praised for its user-friendly interface, some users noted the need for enhanced support and more flexibility in customization options.

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Viceroy, Hyatt, Minor Hotels & 2314 others

Read their reviews

Support

Foundational

Hoteliers often praise SiteMinder’s customer support for its accessibility and responsiveness. The support team is available through multiple channels, such as email and phone, and they are known for their quick response to inquiries. Users frequently express appreciation for the expertise and helpful nature of the support staff, which enhances their experience with the software. Despite minor concerns like occasional busy phone lines, the overall support provided is widely regarded as efficient and effective, ensuring that users receive timely assistance and guidance during setup and day-to-day operations.

director de hotel

5 months ago

Verified

... Everything works fine, simple and straightforward. It is easy to connect and has a connection with everyone. Keeps you updated and connected. ...

See full review

director de hotel

5 months ago

Verified

... Right now I'm not sure what aspects to improve. Maybe access to reports would be even faster, but it's not that it's bad right now ...

See full review

gerente

4 months ago

Verified

... Quality customer service ...

See full review

gerente

4 months ago

Verified

... The start of implementation has many gaps, which does not help the flow of training, and one ends up learning the system the hard way. I think the idea is for it to be as smooth as posible. The ...

See full review

Reservas

3 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

3 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

3 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

3 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

3 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

3 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

3 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

3 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

3 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

3 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

3 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

3 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

3 months ago

Verified

... Reservations and revenue ...

See full review

Sales

3 months ago

Verified

... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...

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Sales

3 months ago

Verified

... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...

See full review

3 months ago

Verified

... Help is essential ...

See full review

3 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also provides the peace of mind of knowing that everything will flow well without the need for constant supervision. In addition, the support and help they provide in times ...

See full review

3 months ago

Verified

... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...

See full review

3 months ago

Verified

... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...

See full review

3 months ago

Verified

... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...

See full review

3 months ago

Verified

... Help is essential ...

See full review

3 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also provides the peace of mind of knowing that everything will flow ...

See full review

3 months ago

Verified

... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...

See full review

Operation Manager

3 months ago

Verified

... I want to develop a website that is modern, easy to understand, and more comfortable to use. and help manage mapped room list even better. ...

See full review

Agencia de Markegint

2 months ago

Verified

... As an agency, we use the platform a lot to be able to know which sales channels we have and we seek to continue gaining market share from the other companies. It gives us an overview and helps us ...

See full review

Assistant Ecommerce Manager

1 months ago

Verified

... Sometimes line busy to call Hope the support staff agent line is not busy to assist us. So we do not have to wait in the phone line too long. Thank you. ...

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Assistant Ecommerce Manager

1 months ago

Verified

... SiteMinder Review ...

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Assistant Ecommerce Manager

1 months ago

Verified

... User friendlly, Easy to use, Helpful staff. The SiteMinder system is very easy to use, user friendly system. The support team are very helpful to assist to any question we have. Thank you. ...

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Assistant Ecommerce Manager

1 months ago

Verified

... Sometimes line busy to call Hope the support staff agent line is not busy to assist us. So we do not have to wait in the phone line too long. Thank you. ...

See full review

Assistant Ecommerce Manager

1 months ago

Verified

... User friendlly, Easy to use, Helpful staff. The SiteMinder system is very easy to use, user friendly system. The support team are very helpful to assist to any question we have. Thank you. ...

See full review

Assistant Ecommerce Manager

1 months ago

Verified

... Sometimes line busy to call Hope the support staff agent line is not busy to assist us. So we do not have to wait in the phone line too long. Thank you. ...

See full review

Assistant Ecommerce Manager

2 months ago

Verified

... I hope the support staff agent line isn't too busy to assist us. So we don't have to wait in the phone queue for too long. Thank you. ...

See full review

Ecommerce Department

21 days ago

Verified

... I hope the support staff agent line is not too busy to help us. So we won't have to wait in the phone queue for too long. Thank you. ...

See full review

Ecommerce Department

21 days ago

Verified

... SiteMinder system is extremely simple to use and user-friendly. The support team is quite helpful in answering any questions we have. Thank you. ...

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Ecommerce Department

21 days ago

Verified

... SiteMinder system is extremely simple to use and user-friendly. The support team is quite helpful in answering any questions we have. Thank you. ...

See full review

Ecommerce Department

21 days ago

Verified

... I hope the support staff agent line is not too busy to help us. So we won't have to wait in the phone queue for too long. Thank you. ...

See full review

Ecommerce Department

21 days ago

Verified

... I hope the support staff agent line is not too busy to help us. So we won't have to wait in the phone queue for too long. Thank you. ...

See full review

Online Marketing

2 months ago

Verified

... The system is easy to use, not complicate. Support staff work quickly and solve problems quickly. Account owners work quickly and help them all the time. ...

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Online Marketing

2 months ago

Verified

... The system is easy to use, not complicate. Support staff work quickly and solve problems quickly. Account owners work quickly and help them all the time. ...

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Senior Villa Manager

2 months ago

Verified

... Good Service from support ...

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Senior Villa Manager

2 months ago

Verified

... Sale Team is very good support and promptly action and follow the process to register and after service is very excellent. ...

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Senior Villa Manager

2 months ago

Verified

... Sale Team is very good support and promptly action and follow the process to register and after service is very excellent. ...

See full review

Senior Villa Manager

2 months ago

Verified

... Time to work in Thailand of On Boarding Team which make us delay like that we registered on Friday and we have wait until next Monday for their working time, so we missed to sale 2-3 days. ...

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Senior Villa Manager

2 months ago

Verified

... Time to work in Thailand of On Boarding Team which make us delay like that we registered on Friday and we have wait until next Monday for their working time, so we missed to sale 2-3 days. ...

See full review

Director of E-Commerce

1 months ago

Verified

... Good Application, Time-saving automation, Comprehensive analytics, The Sales Team Khun Kaew is really good, she always support us. User-friendly interface: Easy to navigate, even for team members who ...

See full review

Director of E-Commerce

1 months ago

Verified

... Good Application, Time-saving automation, Comprehensive analytics, The Sales Team Khun Kaew is really good, she always support us. User-friendly interface: Easy to navigate, even for team members who ...

See full review

Group Revenue Analyst

1 months ago

Verified

... * Vibha has helped me get the right answers and solved most of the issues I was facing via online chat. She knows exactly what she's doing and answers my questions so quickly. * Help is always ...

See full review

Group Revenue Analyst

1 months ago

Verified

... * I still prefer the old SiteMinder version however, the new version is also not too bad * Try to have more experienced Chat agents available in a timely manner. ...

See full review

Group Revenue Analyst

1 months ago

Verified

... * Vibha has helped me get the right answers and solved most of the issues I was facing via online chat. She knows exactly what she's doing and answers my questions so quickly. * Help is always ...

See full review

Group Revenue Analyst

1 months ago

Verified

... * Vibha has helped me get the right answers and solved most of the issues I was facing via online chat. She knows exactly what she's doing and answers my questions so quickly. * Help is always ...

See full review

Group Revenue Analyst

1 months ago

Verified

... * Vibha has helped me get the right answers and solved most of the issues I was facing via online chat. She knows exactly what she's doing and answers my questions so quickly. * Help is always ...

See full review

Revenue Manager

1 months ago

Verified

... Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers. ...

See full review

Automation

Streamlined

Hoteliers often highlight the impact of automation, emphasizing its role in enhancing productivity and providing peace of mind. The transition from manual to automated processes in managing availability, rates, and entering reservations has notably increased efficiency. Automation is praised for simplifying the control of online booking channels, ensuring direct bookings are seamless, and reducing the need for manual intervention. The automatic integration of reservation data into systems is particularly valued, allowing staff to focus on other tasks, thereby improving overall workflow efficiency. This technological advancement is appreciated for its contribution to operational stability and reliability in hotel management.

gerente

4 months ago

Verified

... The start of implementation has many gaps, which does not help the flow of training, and one ends up learning the system the hard way. I think the idea is for it to be as smooth as posible. The ...

See full review

Reservas

3 months ago

Verified

... Reservations and revenue ...

See full review

3 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also ...

See full review

3 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also ...

See full review

3 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also ...

See full review

Operation Manager

3 months ago

Verified

... I want to develop a website that is modern, easy to understand, and more comfortable to use. and help manage mapped room list even better. ...

See full review

Owner

2 months ago

Verified

... I found this technology by recommending from my friends. The channel manager is very easy to use for control in online site, direct booking also seamless and easy to book from my own channels. ...

See full review

FD

1 months ago

Verified

... I want to develop a website that is modern, easy to understand, and more comfortable to use. And help manage mapped room list even better. ...

See full review

Director of Sales & Ecommerce

1 months ago

Verified

... The Best Channel Manager to manage a hotel's OTA, BAR, Promotions etc. ...

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Director of Sales & Ecommerce

1 months ago

Verified

... The Best Channel Manager to manage a hotel's OTA, BAR, Promotions etc. ...

See full review

Integrations

Connected

Hoteliers often highlight the integrations offered by the software as being vital to their operations. They appreciate the wide range of integrations, especially with commonly used systems such as property management systems (PMS) and online travel agencies (OTAs). Users find that these integrations are generally reliable, with most hoteliers experiencing minimal syncing issues. Additionally, the ease of setting up these integrations is noted, as the process is typically straightforward, allowing quick and efficient connectivity. Customization is another valued aspect, as users can tailor the integrations to meet their precise operational needs, enhancing overall utility and flexibility.

director de hotel

5 months ago

Verified

... Everything works fine, simple and straightforward. It is easy to connect and has a connection with everyone. Keeps you updated and connected. ...

See full review

director de hotel

5 months ago

Verified

... Everything works fine, simple and straightforward. It is easy to connect and has a connection with everyone. Keeps you updated and connected. ...

See full review

director de hotel

5 months ago

Verified

... Everything works fine, simple and straightforward. It is easy to connect and has a connection with everyone. Keeps you updated and connected. ...

See full review

gerente

4 months ago

Verified

... At first I wasn't very happy with the system, as I had been working with others before. But now I am very satisfied with the services. What I like most is the customer service, they are always very attentive to everything we need and above all, to continuous improvement. Connections to the extranet ...

See full review

gerente

4 months ago

Verified

... At first I wasn't very happy with the system, as I had been working with others before. But now I am very satisfied with the services. What I like most is the customer service, they are always very attentive to everything we need and above all, to continuous improvement. Connections ...

See full review

Sales

3 months ago

Verified

... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...

See full review

Sales

3 months ago

Verified

... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...

See full review

Sales

3 months ago

Verified

... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...

See full review

Revenue/Operations

2 months ago

Verified

... The availability of the support team and their knowledge, or willingness to resolve the issue by liaising with the relevant departments within the organization. ...

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Revenue Specialist

2 months ago

Verified

... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...

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Revenue Specialist

2 months ago

Verified

... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...

See full review

FD

1 months ago

Verified

... Can connect with every online agent Upload prices quickly and can easily update prices in the future Close and open for sale of rooms quickly. ...

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E-Commerce executive

1 months ago

Verified

... Channel Manager Integration ...

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E-Commerce executive

1 months ago

Verified

... Site minders allows hotels to manage their inventory and rates across multiple platforms from one central location, reducing the risk of overbooking and saving time. ...

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E-Commerce executive

1 months ago

Verified

... Channel Manager Integration ...

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Director of Sales & Ecommerce

1 months ago

Verified

... The Best Channel Manager to manage a hotel's OTA, BAR, Promotions etc. ...

See full review

Sales manager

1 months ago

Verified

... • The system seamlessly integrates the hotel’s PMS with multiple OTAs, ensuring real time booking and allotment management. • It reduces manual errors and simplifies the entire reservation ...

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Sales manager

1 months ago

Verified

... • Offering more customizable options for reports and analytics would make it even more useful for strategic planning. • Although the system is highly efficient, it cannot yet distribution the ...

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Sales manager

1 months ago

Verified

... • Offering more customizable options for reports and analytics would make it even more useful for strategic planning. • Although the system is highly efficient, it cannot yet distribution the picture on all OTAs from a single ...

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Value

Moderate

Hoteliers often commend SiteMinder’s Hotel Rate Parity product for delivering significant value. Many express satisfaction with the return on investment, noting that the automation of rate and availability adjustments increases productivity and reduces manual error. The platform is regarded as worth the price, given its comprehensive features compared to competitors. Users value the insights reports, which provide actionable data aiding in market evaluation and strategic planning. Some minor concerns are mentioned regarding speed of access to reports, but generally, the tool's efficiency and the real-time nature of updates contribute greatly to its perceived value.

director de hotel

5 months ago

Verified

... The ferrari of the channels ...

See full review

director de hotel

5 months ago

Verified

... Everything works fine, simple and straightforward. It is easy to connect and has a connection with everyone. Keeps you updated and connected. ...

See full review

director de hotel

5 months ago

Verified

... Right now I'm not sure what aspects to improve. Maybe access to reports would be even faster, but it's not that it's bad right now ...

See full review

gerente

4 months ago

Verified

... At first I wasn't very happy with the system, as I had been working with others before. But now I am very satisfied with the services. What I like most is the customer service, they are always very attentive to everything we need and above all, to continuous improvement. Connections to the extranet are very easy to set up and the mapping helps to keep everything up to date in the system. The changes to update rates are very easy depending on what you are looking for as a property, as well as the change is done immediately and in real time. What I like most in terms of innovation is the rate multiplier since this helps to work on the parity of rates in each channel. The insights report is excellent and helps a lot to evaluate how the market is moving and also helps to draw conclusions and statistics for the future. I think it is a very good tool which is on the right path to becoming one of the best ...

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Assistant Revenue Manager

3 months ago

Verified

... Make everything easy for Hoteliers ...

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Reservas

3 months ago

Verified

... Reservations and revenue ...

See full review

Reservas

3 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Sales

3 months ago

Verified

... Good but not the best ...

See full review

3 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also provides the peace of mind of knowing that everything will flow well without the need for constant supervision. In addition, the support and help they provide in times of need makes the service they provide to different clients easier and more reliable. For us, it has been a great improvement in the speed ...

See full review

3 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also provides the peace of mind of knowing that everything will flow well without the need for constant supervision. In addition, the support and help they provide in times of need makes the service they provide to different clients easier and more reliable. For us, it has been a great improvement in the speed of making reservations and having control over room availability even during times of high ...

See full review

3 months ago

Verified

... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...

See full review

Operation Manager

3 months ago

Verified

... Easy to use, quick to understand. ...

See full review

Owner

2 months ago

Verified

... I found this technology by recommending from my friends. The channel manager is very easy to use for control in online site, direct booking also seamless and easy to book from my own channels. Website I plan to have it since my friends is using it and seem easy to set up & not high ...

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Owner

2 months ago

Verified

... I found this technology by recommending from my friends. The channel manager is very easy to use for control in online site, direct booking also seamless and easy to book from my own channels. Website ...

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Owner

2 months ago

Verified

... I found this technology by recommending from my friends. The channel manager is very easy to use for control in online site, direct booking also seamless and easy to book from my own channels. ...

See full review

Agencia de Markegint

2 months ago

Verified

... Useful and practical ...

See full review

Agencia de Markegint

2 months ago

Verified

... As an agency, we use the platform a lot to be able to know which sales channels we have and we seek to continue gaining market share from the other companies. It gives us an overview and helps us ...

See full review

Agencia de Markegint

2 months ago

Verified

... We could have the information without cancellations, we find it useful to have that data also within the reports so we can also control the porcentaje of global cancellations. ...

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Revenue Specialist

2 months ago

Verified

... Personally, I can't think of anything that could be implemented to improve it today. I have experienced the aesthetic change of Siteminder, because when I started working at my current company, the ...

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Revenue Specialist

2 months ago

Verified

... Personally, I can't think of anything that could be implemented to improve it today. I have experienced the aesthetic change of Siteminder, because when I started working at my current company, the ...

See full review

Senior Villa Manager

2 months ago

Verified

... Sale Team is very good support and promptly action and follow the process to register and after service is very excellent. ...

See full review

E-commerce & Marketing

1 months ago

Verified

... Siteminder offers an efficient platform for managing online bookings, connecting hotels to global distribution channels with ease. It helps hotels increase visibility, boost occupancy rates, and ...

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FD

1 months ago

Verified

... Easy to use, quick to understand. ...

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director

1 months ago

Verified

... Price a little bit higher than others but all the others are good. If the user can delete the channel which is not in use could be better. ...

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Director of E-Commerce

1 months ago

Verified

... Good Application, Time-saving automation, Comprehensive analytics, The Sales Team Khun Kaew is really good, she always support us. User-friendly interface: Easy to navigate, even for team members who ...

See full review

E-commerce Manager

1 months ago

Verified

... I've been using SiteMinder’s products, particularly the Channel Manager and Booking Engine, and I’ve been very impressed with their reliability and user-friendly interfaces. The system integrates seamlessly with multiple booking platforms, making it easy to manage reservations across different channels. It also provides helpful ...

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Director of Sales & Ecommerce

1 months ago

Verified

... Easy to check the rates of Competitors & important insights at one place. SiteMinder gives you all the excess to important data in the market. ...

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VP

1 months ago

Verified

... Pro user friendly, easy to use with local language support. Lastly, provide hotels with real-time market data, which can help them make smarter business decisions and gain an edge over competitors. ...

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VP

1 months ago

Verified

... No transactions based model as options for all products, should have more on mobile optimization on package deal and cross selling. ...

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Cluster e-commerce manager

1 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

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Sales manager

1 months ago

Verified

... • The system seamlessly integrates the hotel’s PMS with multiple OTAs, ensuring real time booking and allotment management. • It reduces manual errors and simplifies the entire reservation process. • The centralized dashboard enhances efficiency, making it easier to monitor and manage bookings, ultimately improving ...

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Revenue Manager

1 months ago

Verified

... Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers. ...

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Revenue Manager

1 months ago

Verified

... Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers. ...

See full review

Front office manager

1 months ago

Verified

... Adjusting the rate and allotment within the few minutes . ...

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Front office manager

1 months ago

Verified

... Adjusting the rate and allotment within the few minutes . ...

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E-Commerce

30 days ago

Verified

... 24 hours for Thai support or specially during New Year week most of problem always happens during festival or end of calendar year and hotel also need a refresh training without cost as hotel paid ...

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E-Commerce

30 days ago

Verified

... 24 hours for Thai support or specially during New Year week most of problem always happens during festival or end of calendar year and hotel also need a refresh training without cost as hotel paid ...

See full review

Functionality

Reliable

Hoteliers often highlight the functionality of SiteMinder’s platform as pivotal to its effectiveness. The system efficiently integrates with a hotel’s Property Management System (PMS) and online travel agencies (OTAs), streamlining real-time booking and allotment management. This reduces manual errors and simplifies reservations. Moreover, SiteMinder offers useful rate shopping tools that help hotels optimize pricing and connectivities. However, some users note that the system's reporting capabilities could benefit from more customizable options to enhance strategic planning. While generally effective, the tools are sometimes slow during high-demand periods, and there are occasional limitations in price comparisons and competitor strategy details. Overall, the platform is valued for its comprehensive functionality, but there remains room for improvement in certain specific areas to maximize utility and efficiency.

director de hotel

5 months ago

Verified

... Everything works fine, simple and straightforward. It is easy to connect and has a connection with everyone. Keeps you updated and connected. ...

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director de hotel

5 months ago

Verified

... Right now I'm not sure what aspects to improve. Maybe access to reports would be even faster, but it's not that it's bad right now ...

See full review

director de hotel

5 months ago

Verified

... Right now I'm not sure what aspects to improve. Maybe access to reports would be even faster, but it's not that it's bad right now ...

See full review

director de hotel

5 months ago

Verified

... Everything works fine, simple and straightforward. It is easy to connect and has a connection with everyone. Keeps you updated and connected. ...

See full review

director de hotel

5 months ago

Verified

... Everything works fine, simple and straightforward. It is easy to connect and has a connection with everyone. Keeps you updated and connected. ...

See full review

gerente

4 months ago

Verified

... At first I wasn't very happy with the system, as I had been working with others before. But now I am very satisfied with the services. What I like most is the customer service, they are always very attentive to everything we need and above all, to continuous improvement. Connections to the extranet are very easy to set up and the mapping helps to keep everything up to date in the system. The changes to update rate ...

See full review

Assistant Revenue Manager

3 months ago

Verified

... I believe one small change to the distribution page will be better. 1. It's not easy to select all the rate plans I need, clicking one by one is taking too much time. ...

See full review

Reservas

3 months ago

Verified

... Reservations and revenue ...

See full review

3 months ago

Verified

... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...

See full review

Operation Manager

3 months ago

Verified

... Easy to use, quick to understand. ...

See full review

Operation Manager

3 months ago

Verified

... Can connect with every online agent Upload prices quickly and can easily update prices in the future Close and open for sale of rooms quickly. ...

See full review

Operation Manager

3 months ago

Verified

... Easy to use, quick to understand. ...

See full review

FD

2 months ago

Verified

... that we/Siteminder can also delete unmapped rates that we/Siteminder can also delete unmapped rates that we/Siteminder can also delete unmapped rates ...

See full review

Agencia de Markegint

2 months ago

Verified

... We could have the information without cancellations, we find it useful to have that data also within the reports so we can also control the porcentaje of global cancellations. ...

See full review

Agencia de Markegint

2 months ago

Verified

... We could have the information without cancellations, we find it useful to have that data also within the reports so we can also control the porcentaje of global cancellations. ...

See full review

Agencia de Markegint

2 months ago

Verified

... As an agency, we use the platform a lot to be able to know which sales channels we have and we seek to continue gaining market share from the other companies. It gives us an overview and helps us ...

See full review

Revenue Specialist

2 months ago

Verified

... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...

See full review

Revenue Specialist

2 months ago

Verified

... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...

See full review

Revenue Specialist

2 months ago

Verified

... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and effective ...

See full review

Revenue Specialist

2 months ago

Verified

... Personally, I can't think of anything that could be implemented to improve it today. I have experienced the aesthetic change of Siteminder, because when I started working at my current company, the ...

See full review

Revenue Specialist

2 months ago

Verified

... Personally, I can't think of anything that could be implemented to improve it today. I have experienced the aesthetic change of Siteminder, because when I started working at my current company, the ...

See full review

Ecommerce Department

21 days ago

Verified

... SiteMinder Review ...

See full review

Ecommerce Department

21 days ago

Verified

... SiteMinder Review ...

See full review

Managing Director

2 months ago

Verified

... Payment getaways in Thailand, we do not have enough options currently. Also the invoicing system could be much better i think. ...

See full review

FD

1 months ago

Verified

... Easy to use, quick to understand. ...

See full review

FD

1 months ago

Verified

... Can connect with every online agent Upload prices quickly and can easily update prices in the future Close and open for sale of rooms quickly. ...

See full review

director

1 months ago

Verified

... Faster than other channel manager by means of the booking received and availability. Siteminder is well recognised channel manager i had been using. ...

See full review

director

1 months ago

Verified

... Price a little bit higher than others but all the others are good. If the user can delete the channel which is not in use could be better. ...

See full review

Director of E-Commerce

1 months ago

Verified

... Effortless Channel Management with Outstanding Features ...

See full review

Director of E-Commerce

1 months ago

Verified

... Effortless Channel Management with Outstanding Features ...

See full review

Director of E-Commerce

1 months ago

Verified

... Good Application, Time-saving automation, Comprehensive analytics, The Sales Team Khun Kaew is really good, she always support us. User-friendly interface: Easy to navigate, even for team members who ...

See full review

Group Revenue Analyst

1 months ago

Verified

... * Vibha has helped me get the right answers and solved most of the issues I was facing via online chat. She knows exactly what she's doing and answers my questions so quickly. * Help is always available when we need answers. * Product gives a lot of insights ...

See full review

VP

1 months ago

Verified

... No transactions based model as options for all products, should have more on mobile optimization on package deal and cross selling. ...

See full review

VP

1 months ago

Verified

... No transactions based model as options for all products, should have more on mobile optimization on package deal and cross selling. ...

See full review

Cluster e-commerce manager

1 months ago

Verified

... Rate shopping tools, it's help hotel optimize pricing and connectivities more partners can be connected and user friendly, providing quick insight. ...

See full review

Cluster e-commerce manager

1 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

See full review

Cluster e-commerce manager

1 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

See full review

Cluster e-commerce manager

1 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

See full review

Cluster e-commerce manager

1 months ago

Verified

... It's responsive and real time updated ...

See full review

Cluster e-commerce manager

1 months ago

Verified

... Rate shopping tools, it's help hotel optimize pricing and connectivities more partners can be connected and user friendly, providing quick insight. ...

See full review

Cluster e-commerce manager

1 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

See full review

Cluster e-commerce manager

1 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

See full review

Cluster e-commerce manager

1 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

See full review

Cluster e-commerce manager

1 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

See full review

Sales manager

1 months ago

Verified

... • Offering more customizable options for reports and analytics would make it even more useful for strategic planning. • Although the system is highly efficient, it cannot yet distribution the ...

See full review

Sales manager

1 months ago

Verified

... • The system seamlessly integrates the hotel’s PMS with multiple OTAs, ensuring real time booking and allotment management. • It reduces manual errors and simplifies the entire reservation process. • The centralized dashboard enhances efficiency, making it easier to monitor and manage bookings, ultimately improving ...

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Sales manager

1 months ago

Verified

... Efficient and Real-Time Booking Management Solution ...

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Revenue Manager

1 months ago

Verified

... Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers. ...

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Revenue Manager

1 months ago

Verified

... Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers. ...

See full review

Front office manager

1 months ago

Verified

... Adjusting the rate and allotment within the few minutes . ...

See full review

Front office manager

1 months ago

Verified

... Adjusting the rate and allotment within the few minutes . ...

See full review

Front office manager

1 months ago

Verified

... Adjusting the rate and allotment within the few minutes . ...

See full review

Front office manager

1 months ago

Verified

... Sound or some alert when loading the lower rate and can show whole month in one page that easy to check rate all month. ...

See full review

User Interface

Accessible

Hoteliers often praise SiteMinder’s user interface for its simplicity and coherent design, allowing ease of navigation and a smooth user experience. Users find the interface modern and professional, contributing to an intuitive user-friendly system. The visual design is appreciated for providing a clear presentation of data and essential details, aiding in understanding and decision-making processes. Additionally, the interface is known for its responsiveness, with efficient performance on both desktop and mobile devices, offering flexibility for on-the-go management. Yet, there is room for improvement, particularly in enhancing mobile app functionality. Overall, the system's layout facilitates effective usage without overwhelming first-time users, ensuring accessibility and user satisfaction.

director de hotel

5 months ago

Verified

... Everything works fine, simple and straightforward. It is easy to connect and has a connection with everyone. Keeps you updated and connected. ...

See full review

gerente

4 months ago

Verified

... The start of implementation has many gaps, which does not help the flow of training, and one ends up learning the system the hard way. I think the idea is for it to be as smooth as posible. The ...

See full review

gerente

4 months ago

Verified

... The start of implementation has many gaps, which does not help the flow of training, and one ends up learning the system the hard way. I think the idea is for it to be as smooth as posible. The booking engine could be more flexible, since in some cases it does not allow changes and since it is an additional feature of the hotel pages, it must comply with certain policies. I think that the reservations ...

See full review

gerente

4 months ago

Verified

... The start of implementation has many gaps, which does not help the flow of training, and one ends up learning the system the hard way. I think the idea is for it to be as smooth as posible. The booking engine could be more flexible, since in some cases it does not allow changes and since it is an additional feature of the hotel pages, it must comply with certain policies. I think that the reservations tab could be changed, since you cannot see everything without moving it. Sometimes we are in a hurry and we need to check and filter and move, which should not be the case. We work in an industry that is always moving, which means that we must have tools that make it easier for us. There should also be something on the home ...

See full review

Assistant Revenue Manager

3 months ago

Verified

... I believe one small change to the distribution page will be better. 1. It's not easy to select all the rate plans I need, clicking one by one is taking too much time. ...

See full review

Assistant Revenue Manager

3 months ago

Verified

... I believe one small change to the distribution page will be better. 1. It's not easy to select all the rate plans I need, clicking one by one is taking too much time. ...

See full review

Reservas

3 months ago

Verified

... Reservations and revenue ...

See full review

3 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also ...

See full review

Revenue Specialist

2 months ago

Verified

... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...

See full review

Revenue Specialist

2 months ago

Verified

... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...

See full review

Revenue Specialist

2 months ago

Verified

... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...

See full review

E-commerce & Marketing

1 months ago

Verified

... Please consider to add a button to remove inactive channels in Siteminder. The 'Print reservation details' do not display properly. ...

See full review

E-commerce & Marketing

1 months ago

Verified

... The Booking Engine provides a smooth, mobile-responsive experience that enhances booking conversions, while the Channel Manager simplifies distribution and performance tracking. Hotel Rate Parity ...

See full review

E-commerce & Marketing

1 months ago

Verified

... The Booking Engine provides a smooth, mobile-responsive experience that enhances booking conversions, while the Channel Manager simplifies distribution and performance tracking. Hotel Rate Parity ...

See full review

E-Commerce executive

1 months ago

Verified

... The mobile app for SiteMinder, which allows hotel staff to manage reservations on the go, could benefit from additional features and smoother functionality. Some users have mentioned that the app doesn't always provide the same ...

See full review

E-commerce Manager

1 months ago

Verified

... I've been using SiteMinder’s products, particularly the Channel Manager and Booking Engine, and I’ve been very impressed with their reliability and user-friendly interfaces. The system integrates ...

See full review

Front office manager

1 months ago

Verified

... Sound or some alert when loading the lower rate and can show whole month in one page that easy to check rate all month. ...

See full review

Front office manager

1 months ago

Verified

... Sound or some alert when loading the lower rate and can show whole month in one page that easy to check rate all month. ...

See full review

Front office manager

1 months ago

Verified

... Sound or some alert when loading the lower rate and can show whole month in one page that easy to check rate all month. ...

See full review

E-Commerce

30 days ago

Verified

... Quick support team and user-friendly system, easy to contact support team and website design it very convenience for user when we never use other system. ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Support Quality
User-Friendly Interface
Seamless Integration
Channel Manager Effectiveness
Real-Time Updates
Distribution Channel Management
Insightful Reporting
Customization Limitations
Cost Concerns
Mobile App Limitations

What Types of Hotels SiteMinder is Popular For

Size

729 | Large (75-199 room)

711 | Medium (25-74 room)

383 | Small (10-24 room)

461 | X-Large (200+ room)

236 | X-Small (1-9 room)

Country

341 | Thailand

312 | Australia

251 | Spain

157 | United States of America

113 | Mexico

97 | Malaysia

82 | United Kingdom

73 | New Zealand

67 | Indonesia

66 | Vietnam

49 | Cambodia

48 | Portugal

44 | France

42 | Ireland

39 | Germany

34 | Colombia

31 | Philippines

27 | Taiwan

25 | Singapore

25 | China

23 | Estonia

21 | Canada

21 | South Africa

20 | Italy

19 | India

19 | Finland

16 | Laos

15 | Czech Republic

15 | Hungary

14 | Costa Rica

14 | United Arab Emirates

13 | Switzerland

12 | Iceland

10 | Austria

10 | Fiji

10 | Sri Lanka

10 | Argentina

10 | Chile

9 | Latvia

7 | Cyprus

7 | Greece

5 | Malta

5 | Belize

5 | Uruguay

5 | Denmark

5 | Ecuador

5 | Pakistan

5 | Morocco

4 | Sweden

4 | Peru

4 | Qatar

4 | Poland

4 | Maldives

4 | Egypt

4 | Romania

4 | Trinidad and Tobago

3 | Kenya

3 | Nigeria

3 | Panama

3 | Uzbekistan

3 | Norway

3 | Slovenia

3 | Andorra

3 | Croatia

3 | Myanmar

2 | Georgia

2 | Zambia

2 | Seychelles

2 | Hong Kong

2 | Ukraine

2 | Vanuatu

2 | Namibia

2 | Turkey

2 | Samoa

2 | Bangladesh

2 | Saint Martin (French part)

1 | Nicaragua

1 | Papua New Guinea

1 | Nepal

1 | Oman

1 | Netherlands

1 | Dominican Republic

1 | Saudi Arabia

1 | Montenegro

1 | Zimbabwe

1 | Paraguay

1 | Belgium

1 | Mozambique

1 | Uganda

1 | Tunisia

1 | Japan

1 | Bahamas

1 | Rwanda

1 | Cameroon

1 | Brazil

1 | Iran

1 | Honduras

1 | Sierra Leone

1 | Guatemala

Type

688 | Bed & Breakfast & Inns

982 | Boutiques

564 | Branded Hotels

47 | Casinos

764 | City Center Hotels

596 | Airport/Conference Hotels

338 | Extended Stay & Serviced Apartments

194 | Hostels

557 | Limited Service & Budget Hotels

825 | Luxury Hotels

143 | Motels

878 | Resorts

51 | RV Parks & Campgrounds

156 | Vacation Rentals & Villas

Region

291 | North America

695 | Europe

789 | Asia Pacific

400 | Oceania

34 | Middle East

90 | South America

13 | Central America

45 | Africa

Category

271 | Rate Shopping

1112 | Booking Engine

2290 | Channel Managers

289 | Website Design

127 | Hotel Rate Parity

126 | Hotel Metasearch Management Software

130 | Upselling Software

111 | Guest Messaging Software

What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder Insights (Rate Parity) is a revenue management system designed to help hoteliers manage and optimize room rates across multiple online distribution channels. The platform provides high-definition visibility of both your property's and competitors' rates, enabling you to ensure rate parity and competitiveness in real-time. By delivering detailed analytics, the tool empowers you to make informed decisions that can increase online reach, prevent overbooking, and contribute to overall revenue optimization. Its real-time data synchronization and automation features streamline operations, reduce costs, and enhance the customer experience.

View website

Capabilities

Real time insights

Data you can trust

Stay ahead of your competition

A single integrated platform

Features

Other

2/4 features

SiteMinder Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.5/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder Insights (Rate Parity) is the #2 most trending product in the Hotel Rate Parity category (out of 11) and the #48 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
93 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SiteMinder Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SiteMinder Average SiteMinder

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

46

Success Stories

5

References

10

Featured Customers

SiteMinder Case Studies

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SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume

Gianyar (Indonesia)

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Aligned Corporate Residences runs four locations seamlessly with SiteMinder.

Mackay (Australia)

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Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder

Abbotsford (Australia)

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Hotel Palau Fugit maximises productivity and sales with SiteMinder

Girona (Spain)

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Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

Kecamatan Kuta (Indonesia)

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Mutiara Carita achieves major direct bookings surge thanks to SiteMinder

Pandeglang (Indonesia)

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Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder

Malaga (Spain)

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Deutsches Haus saves three hours of work every day with SiteMinder

Bonn (Germany)

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The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783

Bodenseekreis (Germany)

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Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder

Kerobokan Kelod (Bali)

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SiteMinder successfully helps Urban Rest expand global footprint and streamline operations

Surry Hills (Australia)

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SiteMinder helps Infinity8 Bali develop easy strategies for success

Jimbaran (Bali)

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Grün Resorts Bali relies on SiteMinder to support rapid growth

Pecatu (Indonesia)

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Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder

Pigeon Forge (United States of America)

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville (Australia)

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SiteMinder supports Invergarry Hotel’s improved guest experience

Invergarry (United Kingdom)

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Brady Hotels & Apartments gains game-changing support and success with SiteMinder

Melbourne (Australia)

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Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kedewatan (Bali)

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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Kuta (Bali)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Indonesia)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Munich (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Kreisfreie Stadt Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

Lamai Beach (Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Dangast (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Aachen (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Tubsai (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Sanur (Bali)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Mangsit (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

Tagum City (Philippines)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Ogunquit (United States of America)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Sydney (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

London (United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Melbourne (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Khao Lak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

Yuchi (Taiwan)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)

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SiteMinder Reviews

Hotelier Rating

Excellent
2065
Very Good
312
Average
118
Poor
45
Terrible
40

Property Size

  • X-Small (236)
  • Small (383)
  • Medium (711)
  • Large (729)
  • X-Large (461)

Country

  • Thailand
    Thailand
    (341)
  • Australia
    Australia
    (312)
  • Spain
    Spain
    (251)
  • United States of America
    United States of America
    (157)
  • Mexico
    Mexico
    (113)
  • Malaysia
    Malaysia
    (97)
  • United Kingdom
    United Kingdom
    (82)
  • New Zealand
    New Zealand
    (73)
  • Indonesia
    Indonesia
    (67)
  • Vietnam
    Vietnam
    (66)
  • Cambodia
    Cambodia
    (49)
  • Portugal
    Portugal
    (48)
  • France
    France
    (44)
  • Ireland
    Ireland
    (42)
  • Germany
    Germany
    (39)
  • Colombia
    Colombia
    (34)
  • Philippines
    Philippines
    (31)
  • Taiwan
    Taiwan
    (27)
  • Singapore
    Singapore
    (25)
  • China
    China
    (25)
  • Estonia
    Estonia
    (23)
  • Canada
    Canada
    (21)
  • South Africa
    South Africa
    (21)
  • Italy
    Italy
    (20)
  • India
    India
    (19)
  • Finland
    Finland
    (19)
  • Laos
    Laos
    (16)
  • Czech Republic
    Czech Republic
    (15)
  • Hungary
    Hungary
    (15)
  • Costa Rica
    Costa Rica
    (14)
  • United Arab Emirates
    United Arab Emirates
    (14)
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Hoteliers say

Hoteliers like the comprehensive capabilities of SiteMinder in managing room inventory and rates across multiple channels, which enhances revenue through efficient distribution. The seamless integration with existing systems and insightful reporting tools allow for streamlined operations and informed decision-making, boosting occupancy and optimizing pricing strategies. While generally praised for its user-friendly interface, some users noted the need for enhanced support and more flexibility in customization options.

AI-generated from the text of customer reviews

Support Quality
User-Friendly Interface
Seamless Integration
Channel Manager Effectiveness
Real-Time Updates
Distribution Channel Management
Insightful Reporting
Customization Limitations
Cost Concerns
Mobile App Limitations
10

SiteMinder Review

Ecommerce Department from 10 to 24 room Bed & Breakfast & Inn in Legian (Bali)

Verified
21 days ago
SiteMinder system is extremely simple to use and user-friendly. The support team is quite helpful in answering any questions we have. Thank you.
Country Bali
Ecommerce Department
Small Hotel
Ereena from SiteMinder replied
Hi Musa, Thank you for your kind feedback! We’re glad to hear you find SiteMinder easy to use and that our support team has been helpful. We hear your feedback to improve our response times to ensure quicker support and we’ll pass them along to our team as we continue to improve the platform. If you ever need anything, please don't hesitate to reach out to any of us. Ereena
10

Booking Management

Customer relation from 10 to 24 room Boutique in Mae Nam (Thailand)

Verified
30 days ago
The system integrates the hotel’s PMS with OTAs for real-time booking management, reducing errors and streamlining reservations. Its centralized dashboard boosts efficiency, enhancing staff productivity and guest satisfaction.
Country Thailand
Customer relation
Small Hotel
Zidane from SiteMinder replied
Hi Jitladda, Thank you for your feedback! We’re glad to hear that the system’s integration with your hotel’s PMS and OTAs has been helpful in managing bookings in real-time and streamlining reservations. It’s great to know that the centralised dashboard is boosting efficiency and enhancing both staff productivity and guest satisfaction. We appreciate your suggestions for enhancing customisable reports and enabling single-point image distribution to all OTAs. We’ll pass your feedback along to our team for future improvements. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
9

Good and easy to control rate and allotment

E-Commerce from 200 to 499 room City Center Hotel in Bangkok (Thailand)

Verified
30 days ago
Quick support team and user-friendly system, easy to contact support team and website design it very convenience for user when we never use other system.
Country Thailand
E-Commerce
X-Large Hotel
Zidane from SiteMinder replied
Hi Tharapong, Thank you for your feedback! We’re glad to hear that you find the system user-friendly and that our support team has been quick and easy to contact. We appreciate your thoughts regarding Thai support availability, especially during the New Year week, and the need for refresher training without additional costs and we’ll pass your feedback along to our team to improve the overall experience. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
8

Online Distribution Assistant Manager

Online Distribution Assistance Manager from 200 to 499 room Boutique in Bangkok (Thailand)

Verified
30 days ago
It's because the website is so friendly to the user and it's easy to understand The website is designed with a clean layout, making it highly intuitive and easy for users to understand and navigate efficiently.
Country Thailand
Online Distribution Assistance Manager
X-Large Hotel
Zidane from SiteMinder replied
Hi Theerasit, Thank you for your feedback! We’re glad to hear that you find the interface user-friendly and easy to navigate. It’s great to know the clean layout has made it intuitive for you. We appreciate your suggestion about providing more in-depth summaries of information. We’ll pass this along to our team to explore how we can improve this feature. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
10

Channel manager

Assistant manager from 100 to 199 room Boutique in Genting Highlands (Malaysia)

Verified
1 months ago
Reliable system. Rate checking. Distribution channel. Up selling. Channel manager is a tool to connect to otas worldwide. Good system
Country Malaysia
Assistant manager
Large Hotel
Zidane from SiteMinder replied
Hi Sally, Thank you for your feedback! We’re happy to hear that you find the system reliable and appreciate the rate checking, worldwide OTAs connectivity, and up-selling features. We’ll pass along your suggestions about having a 30-day calendar view and an easier way to view distribution channels, as well as a summary report on OTAs, to our team for consideration. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
10

Adjusting the rate and allotment within the few minutes .

Front office manager from 100 to 199 room Bed & Breakfast & Inn in Bangkok (Thailand)

Verified
1 months ago
A function that is easy to understand and to use for adj rate and check rate to optimize the revenue.
Country Thailand
Front office manager
Large Hotel
Zidane from SiteMinder replied
Hi thitiwat, Thank you for your feedback! We're glad to hear that you find the function easy to understand and helpful for optimising revenue. We appreciate your suggestions regarding adding an alert for loading lower rates and the ability to view the entire month on one page. These are great ideas, and we’ll pass this feedback along to our team to explore further. If there’s anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
10

SiteMinder Review

Assistant Ecommerce Manager from 10 to 24 room Bed & Breakfast & Inn in Legian (Bali)

Verified
1 months ago
User friendlly, Easy to use, Helpful staff. The SiteMinder system is very easy to use, user friendly system. The support team are very helpful to assist to any question we have. Thank you.
Country Bali
Assistant Ecommerce Manager
Small Hotel
Zidane from SiteMinder replied
Hi Muammar, thank you for sharing your feedback! We’re glad to hear you find the SiteMinder system user-friendly and appreciate the support from our team. We appreciate your feedback on wait times for support calls and are always working to improve the availability of our assistance. If there's anything more we can help with, please feel free to reach out. Warm regards, Zidane.
10

The best ally in online distribution sales

Revenue Manager from 50-74 room Bed & Breakfast & Inn in Bucaramanga (Colombia)

Verified
1 months ago
Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers.
Country Colombia
Revenue Manager
Medium Hotel
Zidane from SiteMinder replied
Hi Fernanda, Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience with our platform and that our customer service team has been able to assist you effectively. We truly appreciate your kind words and are glad to be of service. If there’s anything more we can help with in the future, don’t hesitate to reach out. Warm regards, Zidane
10

Efficient and Real-Time Booking Management Solution

Sales manager from 200 to 499 room Branded Hotel in Patong (Thailand)

Verified
1 months ago
• The system seamlessly integrates the hotel’s PMS with multiple OTAs, ensuring real time booking and allotment management. • It reduces manual errors and simplifies the entire reservation process. • The centralized dashboard enhances efficiency, making it easier to monitor and manage bookings, ultimately improving staff productivity and gu...
Country Thailand
Sales manager
X-Large Hotel
Zidane from SiteMinder replied
Hi Kannika, Thank you for your valuable feedback! We're delighted to hear that you appreciate our seamless PMS integration, real-time management capabilities, and centralized dashboard for improved efficiency. We understand your suggestions regarding more customizable reporting options and centralized image distribution across OTAs, and we will definitely work on implementing these enhancements. Please feel free to reach out if there's anything else we can assist with. Best regards, Zidane
8

It's responsive and real time updated

Cluster e-commerce manager from 25-49 room Boutique in Anse Louis (Seychelles)

Verified
1 months ago
Rate shopping tools, it's help hotel optimize pricing and connectivities more partners can be connected and user friendly, providing quick insight.
Country Seychelles
Cluster e-commerce manager
Medium Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

SiteMinder provides an effective and reliable integration with our PMS, enabling our mutual clients to manage their channels seamlessly and efficiently. We have excellent success stories from shared clients who highlight the platform’s stability and functionality.

Question:

What differentiates this product or service from the competition?

Answer:

The SiteMinder team is highly responsive and professional, with excellent customer service and quick support. Our shared clients are very satisfied with the results and the ease of use of the platform.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re considering SiteMinder, my advice is to fully leverage its seamless integration capabilities with your PMS and other systems. Focus on setting up the Channel Manager properly to ensure real-time updates and maximize revenue opportunities across all your channels. It’s a reliable tool that can significantly streamline your operations and improve your online distribution strategy.

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Hotel Reservations in Spain the Highest in Five Years for December: SiteMinder

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SiteMinder

1 year ago

airasia MOVE Partners with SiteMinder for Better Hotel Offerings

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SiteMinder

1 year ago

Cendyn and SiteMinder Establish Strategic Partnership to Grow Revenue for Hotels

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SiteMinder

1 year ago

CLLIX Apartments and Hotels Adopts SiteMinder to Enhance Corporate Travel Experience, Expand Revenue Streams

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SiteMinder

1 year ago

Capstone Hotel Management Celebrates 10 Years of Growth, Looks to Scale Further with SiteMinder

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SiteMinder

1 year ago

Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

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SiteMinder

1 year ago

The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

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SiteMinder

1 year ago

SiteMinder’s 2023 Partner of the Year Awards Spotlight Accommodation’s Behind-the-Scenes Powerhouses

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SiteMinder

1 year ago

Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

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SiteMinder

1 year ago

How Villa Italia profited from switching to SiteMinder’s channel manager

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SiteMinder

1 year ago

Palladium Hotel Group accelerates its growth with SiteMinder

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SiteMinder

1 year ago

Brittain Resorts & Hotels Deepens Investment in Revenue Management Technology with SiteMinder

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SiteMinder

1 year ago

Town Hotel optimises online distribution and efficiency with SiteMinder

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SiteMinder

1 year ago

Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

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SiteMinder

1 year ago

Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

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SiteMinder

1 year ago

Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

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SiteMinder

1 year ago

SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

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SiteMinder

1 year ago

Global Research By SiteMinder Reveals Travelers From Asia, Latin America Lead In Intent, Bleisure, Digitization

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SiteMinder

1 year ago

Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

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SiteMinder

1 year ago

SiteMinder to Run Global Webinar Series with Insights From the Largest Consumer Research on Accommodation

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SiteMinder

1 year ago

Around 1-in-2 Will Travel More, Internationally Only: New SiteMinder Research Reveals the Plans, Motivations Set to Impact Accommodation Globally

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SiteMinder

1 year ago

September Hotel Bookings in Spain Off to Strongest Start in Five Years

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SiteMinder

1 year ago

The Phala Group Optimise Channel Management and Boost Revenue

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SiteMinder

2 years ago

Hotel Amicizia improves room management with SiteMinder

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SiteMinder

2 years ago

Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

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SiteMinder

2 years ago

Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

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SiteMinder

2 years ago

Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

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SiteMinder

2 years ago

SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

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SiteMinder

2 years ago

Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

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SiteMinder

2 years ago

Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

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SiteMinder

2 years ago

HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

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SiteMinder

2 years ago

TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

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SiteMinder

2 years ago

PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

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SiteMinder

2 years ago

How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

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SiteMinder

2 years ago

La Flora Group is confident it has found a lasting solution with SiteMinder

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SiteMinder

2 years ago

The RuMa Hotel and Residences chose SiteMinder and never looked back

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SiteMinder

2 years ago

Fuli Hot Spring Resort has all boxes ticked with SiteMinder

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SiteMinder

2 years ago

Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

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SiteMinder

2 years ago

Global Hotel Tech Leader SiteMinder Expands Hotel Commerce Platform with Acquisition of GuestJoy

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SiteMinder

2 years ago

HOMA Partners with SiteMinder to Ride New Wave of Co-Living Reservations in Thailand

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SiteMinder

2 years ago

SiteMinder Unveils Next Generation Platform To Take Hotels Into The New Hotel Commerce Era

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SiteMinder

2 years ago

SiteMinder To Drive Robinhood’s Expansion From Food Delivery To Zero-Commission Online Travel Agent

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SiteMinder

2 years ago

SiteMinder, Hopper Partner to Fuse Benefits of Online Commerce and Travel Fintech for Hotels

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SiteMinder

2 years ago

SiteMinder’s Top 12 Hotel Booking Revenue Makers of 2021 Reveal Commerce Strategies Now More Holistic

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SiteMinder

3 years ago

2021 SiteMinder Partner of the Year Awards Spotlight Hotel Industry Transformation

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SiteMinder

3 years ago

SiteMinder Debuts on the ASX with Oversubscribed AU$627M IPO and AU$1.36B Market Capitalisation

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SiteMinder

3 years ago

SiteMinder Partners With Digital Marketing Leaders To Open Up The Full Direct Booking Opportunity For Hotels

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SiteMinder

3 years ago

New Research By SiteMinder Reveals Mexican Travelers Are More Enthusiastic Yet Discerning

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SiteMinder

3 years ago

German Hotel Bookings Lead Europe’s Growth Rate, Are Back To Outpacing The Global Average

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SiteMinder

3 years ago

New SiteMinder Report Uncovers An Evolved German Traveller, Why It’s Essential Hotels Prepare

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SiteMinder

3 years ago

SiteMinder: Pandemic Has Only Intensified Enthusiasm For Travel Among Spaniards, Hotels Must Be Ready

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SiteMinder

3 years ago

SiteMinder: Traveler Demands At An All-Time High, ‘Material Consequences’ For Hotels Not Prepared

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SiteMinder

3 years ago

SiteMinder Creates the New Standard for Modern Hotel Chains and Groups to Manage Their Distribution

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SiteMinder

3 years ago

SiteMinder Enables Digital Transformation of Ona Hotels

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SiteMinder

3 years ago

Top Booking Revenue Makers of 2020 Plus Predictions and Tips for 2021

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SiteMinder

4 years ago

From Booming to Privilege: The New Realities for a Hotel Industry in Need of a Reset

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SiteMinder

4 years ago

SiteMinder Partners With AsiaPay To Simplify Hotel Customer Payments Across Asia

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SiteMinder

4 years ago

SiteMinder Launches Partner Program To Harness Local Power For Hotels Globally

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SiteMinder

4 years ago

SiteMinder Reveals the Five Stages of the Hotel Booking Reset

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SiteMinder

4 years ago

Mexico’s Hotel Booking Momentum Hits 150-Day High On SiteMinder’s World Hotel Index

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SiteMinder

4 years ago

SiteMinder Report: Majority In UK Will Travel In 2020, Seek Flexibility Over Low Cost

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SiteMinder

4 years ago

SiteMinder: ‘Domestic Travel Requires New Strategies From Thailand’s Hoteliers’

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SiteMinder

4 years ago

SiteMinder Study: 90 Percent Of Spaniards Will Travel Domestically By 2021 Year End

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SiteMinder

4 years ago

SiteMinder Finds French Holidaymakers Will Take Shorter Trips, Spend Less Time Planning Post-COVID

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SiteMinder

4 years ago

SiteMinder Report: Travel Desires Outweigh Safety Concerns For The Post-COVID Hotel Guest

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SiteMinder

4 years ago

SiteMinder Launches ‘Insights’ To Lead Hotels Into Intelligence, The New Era Of Distribution

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SiteMinder

4 years ago

Global Hotel Technology Leader SiteMinder Opens Berlin Office To Unlock Continental Europe

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SiteMinder

4 years ago

SiteMinder Breaks Through Billion-Dollar Valuation, Raises New Capital to Fuel Global Growth

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SiteMinder

5 years ago

SiteMinder Delivers its 100 Millionth Hotel Booking of 2019

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SiteMinder

5 years ago

SiteMinder launches the Hotel App Store

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SiteMinder

5 years ago

NEHÔ Group appoints SiteMinder to bridge hotel management and guests as it eyes further growth

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SiteMinder

5 years ago

SiteMinder partners with HotelSwaps, enables boutique and luxury hotels to trade unsold inventory

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SiteMinder

5 years ago

Berjaya Hotels & Resorts engages SiteMinder to get rate disparity under control

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SiteMinder

5 years ago

apaleo partners with SiteMinder to create an open world for hotels

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