SiteMinder Demand Plus

4.7 (163 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hayden, Olga, Alain + 148 more experts recommend SiteMinder

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SiteMinder Demand Plus

Ranked 1 (out of 29) in Hotel Metasearch Management Software

2026 Winner Hotel Software

Hoteliers voted SiteMinder as the #1 Hotel Metasearch Management Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

SiteMinder Demand Plus makes driving more direct bookings effortless by managing your listings on leading metasearch sites like Google Hotel Ads, Trivago and Tripadvisor.

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Bell avatar Bell - AI powered product analyst

I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Site Minder's Hotel Metasearch Management Software effectively enhances hotels' online visibility and boosts direct booking revenue by integrating efficient rate management, metasearch visibility, and comprehensive analytics. Hoteliers appreciate its role in reducing overbookings, improving marketing strategies, and maximizing reach, although they desire more customizable features and faster support responses.

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Viceroy, Hyatt, Minor Hotels & 2761 others

Read their reviews

What Types of Hotels SiteMinder is Popular For

Size

245 | X-Small (1-9 room)

924 | Small (10-49 room)

727 | Mid-Sized (50-99 room)

993 | Large (100-499 room)

184 | X-Large (500+ room)

Country

536 | Thailand

331 | Australia

285 | Spain

179 | United States

139 | Mexico

138 | Malaysia

94 | United Kingdom

86 | Indonesia

80 | New Zealand

76 | Vietnam

57 | Portugal

54 | Cambodia

51 | Colombia

47 | France

45 | Ireland

42 | Germany

36 | Taiwan

35 | Philippines

29 | Singapore

28 | China

26 | South Africa

26 | Canada

24 | Estonia

23 | Italy

21 | India

20 | Finland

17 | Laos

17 | Peru

17 | Czech Republic

16 | Switzerland

16 | Costa Rica

16 | United Arab Emirates

15 | Hungary

13 | Chile

12 | Iceland

12 | Sri Lanka

11 | Netherlands

11 | Turkey

11 | Austria

10 | Fiji

10 | Argentina

9 | Greece

9 | Latvia

7 | Morocco

7 | Cyprus

6 | Denmark

6 | Belize

6 | Maldives

6 | Uruguay

6 | Malta

6 | Sweden

6 | Ecuador

5 | Romania

5 | Panama

5 | Uzbekistan

4 | Trinidad and Tobago

4 | Pakistan

4 | Qatar

4 | Andorra

4 | Poland

4 | Egypt

4 | Nigeria

3 | Norway

3 | Zambia

3 | Croatia

3 | Myanmar

3 | Slovenia

3 | Kenya

3 | Hong Kong

3 | Saint Martin (French part)

2 | Samoa

2 | Seychelles

2 | Vanuatu

2 | Georgia

2 | Bangladesh

2 | Namibia

2 | Montenegro

2 | Ukraine

1 | Zimbabwe

1 | Sierra Leone

1 | Nicaragua

1 | Japan

1 | Bahamas

1 | Iran

1 | Guatemala

1 | Honduras

1 | Brazil

1 | Cameroon

1 | Rwanda

1 | Tunisia

1 | Uganda

1 | Mozambique

1 | Belgium

1 | Saudi Arabia

1 | Dominican Republic

1 | Nepal

1 | Papua New Guinea

1 | Oman

1 | Ghana

1 | New Caledonia

1 | Cook Islands

1 | El Salvador

1 | Timor-Leste

1 | Paraguay

1 | Botswana

Type

1300 | Boutique Hotels

1101 | Resorts

1029 | Luxury Hotels

964 | City Center Hotels

861 | Bed & Breakfast & Inns

795 | Airport/Conference Hotels

745 | Limited Service & Budget Hotels

711 | Branded Hotels

386 | Extended Stay & Serviced Apartments

250 | Hostels

205 | Vacation Rentals & Villas

156 | Motels

67 | RV Parks & Campgrounds

56 | Casinos

Region

1090 | Asia Pacific

789 | Europe

428 | Oceania

344 | North America

130 | South America

56 | Africa

44 | Middle East

15 | Central America

Category

2810 | Channel Managers

1337 | Booking Engine

341 | Website Design

338 | Rate Shopping

163 | Hotel Metasearch Management Software

145 | Upselling Software

135 | Guest Messaging Software

SiteMinder Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Hotel Metasearch Management Software for Small Hotels
#1 of 8
Best Hotel Metasearch Management Software for Vacation Rentals & Villas
#1 of 2
Best Hotel Metasearch Management Software for Hostels
#1 of 3

SiteMinder Hotel Metasearch Management Software Rankings

By size
Best Hotel Metasearch Management Software for Small Hotels 92% recommended by 63 Small hotels
#1 of 8
Small hotels say that SiteMinder's Hotel Metasearch Management Software is highly rated in verified HotelTechReport reviews. Its ease of use, efficient channel management, fast customer support, and improved visibility on online booking platforms are frequently mentioned benefits for Small hotels.
Best Hotel Metasearch Management Software for Large Hotels 88% recommended by 11 Large hotels
#5 of 8
Large hotels say that SiteMinder's Hotel Metasearch Management Software excels due to its real-time updates and user-friendly interface, as it streamlines channel management, enhances online visibility, and reduces overbookings, according to verified HotelTechReport reviews.
Best Hotel Metasearch Management Software for Mid-sized Hotels 95% recommended by 72 Mid-sized hotels
#3 of 10
Medium hotels say that SiteMinder's Hotel Metasearch Management Software is highly rated in verified HotelTechReport reviews for its intuitive interface, seamless OTA connectivity, and efficient error reduction, crucial benefits for enhancing operational efficiency and minimizing overbookings.
Best Hotel Metasearch Management Software for Enterprise Hotels 98% recommended by 5 Enterprise hotels
#2 of 3
X Large hotels say that SiteMinder's Hotel Metasearch Management Software ranks highly in verified HotelTechReport reviews due to its centralized channel management, reliable support, and robust integration capabilities. These features streamline operations and enhance booking efficiency for large hotel properties.
By type
Best Hotel Metasearch Management Software for Vacation Rentals & Villas 95% recommended by 13 Vacation Rentals & Villas hotels
#1 of 2
Vacation-Rentals-Villas hotels say that SiteMinder's Hotel Metasearch Management Software demonstrates effective booking integration, seamless OTA connectivity, and enhances online visibility according to verified HotelTechReport reviews. It is praised for improving booking conversions and streamlining property management tasks.
Best Hotel Metasearch Management Software for Luxury Hotels 96% recommended by 53 Luxury Hotels hotels
#3 of 11
Luxury hotels say that SiteMinder’s Hotel Metasearch Management Software excels due to its seamless integration capabilities, reliable customer support, and user-friendly design, as highlighted in verified HotelTechReport reviews. These strengths ensure efficient operations and improved visibility crucial for Luxury hotels.
Best Hotel Metasearch Management Software for Extended Stay & Serviced Apartments 93% recommended by 22 Extended Stay & Serviced Apartments hotels
#2 of 4
Extended-Stay-Serviced-Apartments hotels say that SiteMinder's Hotel Metasearch Management Software efficiently simplifies channel management and boosts operational efficiency. Verified HotelTechReport reviews consistently highlight its user-friendly interface, reliable customer service, and market insights that enhance pricing strategies.
Best Hotel Metasearch Management Software for Limited Service & Budget Hotels 94% recommended by 44 Limited Service & Budget Hotels hotels
#3 of 8
Limited-Service-Budget hotels say that SiteMinder's Hotel Metasearch Management Software excels in efficiency, usability, and integration, as cited in verified HotelTechReport reviews. It facilitates seamless OTA connections and error reduction, offering clear insights and responsive customer support, crucial for these budget-conscious establishments.
Best Hotel Metasearch Management Software for Airport/Conference Hotels 93% recommended by 38 Airport/Conference Hotels hotels
#3 of 8
Conference hotels say that SiteMinder's Hotel Metasearch Management Software stands out due to its seamless integration with PMS, real-time synchronization, and user-friendly interface, as reflected in verified HotelTechReport reviews. These features reduce manual effort and optimize room availability, key for Conference hotels.
Best Hotel Metasearch Management Software for Boutique Hotels 94% recommended by 62 Boutique Hotels hotels
#3 of 10
Boutique hotels say that SiteMinder's Hotel Metasearch Management Software effectively enhances visibility and operational efficiency, and provides seamless integration with OTAs, as per verified HotelTechReport reviews. Its user-friendly interface and strong customer support are well-suited for Boutique operations.
Best Hotel Metasearch Management Software for Branded Hotels 94% recommended by 32 Branded Hotels hotels
#4 of 8
Branded hotels say that SiteMinder's Hotel Metasearch Management Software is highly rated in verified HotelTechReport reviews for its intuitive interface, seamless OTA connectivity, and efficient rate and inventory management, crucial for their operational effectiveness.
Best Hotel Metasearch Management Software for Bed & Breakfast & Inns 94% recommended by 45 Bed & Breakfast & Inns hotels
#3 of 10
Bed-N-Breakfast hotels say that SiteMinder's Hotel Metasearch Management Software improves efficiency and minimizes errors in manual processes, facilitates seamless OTA connections, and enhances direct bookings, as noted in verified HotelTechReport reviews.
Best Hotel Metasearch Management Software for Casinos 92% recommended by 5 Casinos hotels
#3 of 3
Casino hotels say that SiteMinder's Hotel Metasearch Management Software ranks highly based on verified HotelTechReport reviews due to its ease of use, reliable customer service, and strong integration capabilities. These strengths are crucial for optimizing operations in Casino hotels.
Best Hotel Metasearch Management Software for City Center Hotels 96% recommended by 44 City Center Hotels hotels
#3 of 10
City-Center-Hotel hotels say that SiteMinder's Hotel Metasearch Management Software excels due to its intuitive interface, reliable connectivity with OTAs, and comprehensive insights, according to verified HotelTechReport reviews. These features simplify operations, reduce overbookings, and enhance strategic decision-making.
Best Hotel Metasearch Management Software for Hostels 96% recommended by 10 Hostels hotels
#1 of 3
Hostel hotels say that SiteMinder's Hotel Metasearch Management Software is reliable and user-friendly, with efficient customer support and seamless real-time connectivity, according to verified HotelTechReport reviews. These features are particularly valued for optimizing revenue and managing channel distributions effectively.
Best Hotel Metasearch Management Software for Motels 94% recommended by 13 Motels hotels
#1 of 4
Motel hotels say that SiteMinder's Hotel Metasearch Management Software, based on verified HotelTechReport reviews, provides efficient channel management and robust reporting tools, contributing to streamlined operations. Users appreciate its ease of use, effective payment processing, and helpful customer service.
Best Hotel Metasearch Management Software for Other 99% recommended by 8 Other hotels
#5 of 5
Other hotels say that SiteMinder's Hotel Metasearch Management Software is valued for its reliable distribution technology and user-friendly interface according to verified HotelTechReport reviews. Recurring strengths include efficient support and seamless channel management, which are crucial for Other hotels.
Best Hotel Metasearch Management Software for Resorts 92% recommended by 49 Resorts hotels
#2 of 8
Resort hotels say that SiteMinder's Hotel Metasearch Management Software is rated highly based on verified HotelTechReport reviews. Its real-time updates increase visibility and reduce manual errors, while the user-friendly interface and reliable customer support are key strengths appreciated by Resort hotels.
By region
Best Hotel Metasearch Management Software for hotels in North America 93% recommended by 22 hotels in North America
#2 of 7
Na hotels say that SiteMinder's Hotel Metasearch Management Software ranks highly due to its ease of use, robust customer support, and effective connectivity, as highlighted in verified HotelTechReport reviews. These strengths are crucial for Na hotels in managing their operations efficiently.
Best Hotel Metasearch Management Software for hotels in Europe 91% recommended by 28 hotels in Europe
#4 of 12
Europe hotels say that SiteMinder's Hotel Metasearch Management Software effectively integrates multiple sales channels, offers user-friendly rate management, and provides reliable support, according to verified HotelTechReport reviews. Key strengths include efficient channel connectivity, ease of use, and responsive customer service.
Best Hotel Metasearch Management Software for hotels in Asia Pacific 95% recommended by 59 hotels in Asia Pacific
#1 of 5
Ap hotels say that SiteMinder's Hotel Metasearch Management Software, according to verified HotelTechReport reviews, excels due to its user-friendly interface, seamless real-time connectivity with OTAs, and robust customer support, enhancing operational efficiency for Ap hotels.
Best Hotel Metasearch Management Software for hotels in Oceania 92% recommended by 27 hotels in Oceania
#1 of 1
Oc hotels say that SiteMinder's Hotel Metasearch Management Software is well-regarded due to its user-friendly interface, efficient rate management, and strong support team, according to verified HotelTechReport reviews. These features contribute to operational efficiency and enhanced visibility for Oc hotels.
Best Hotel Metasearch Management Software for hotels in South America 95% recommended by 10 hotels in South America
#1 of 1
Sa hotels say that SiteMinder's Hotel Metasearch Management Software streamlines booking processes, provides ease of use, and enhances channel management. Verified HotelTechReport reviews highlight its user-friendly interface, effective distribution across OTAs, and robust booking system as critical strengths for Sa properties.
Best Hotel Metasearch Management Software for hotels in Africa 96% recommended by 5 hotels in Africa
#2 of 2
Africa hotels say that SiteMinder's Hotel Metasearch Management Software excels due to its user-friendly interface, effective channel management, and broad distribution reach. Verified HotelTechReport reviews highlight these aspects as essential for boosting visibility and simplifying operations across African markets.
By country
Best Hotel Metasearch Management Software for hotels in Australia 93% recommended by 21 hotels in Australia
#1 of 1
Au hotels say that SiteMinder's Hotel Metasearch Management Software is favored for its intuitive interface, efficient customer support, and ease of managing distribution channels, according to verified HotelTechReport reviews. These strengths are highly valued by hotels in Au for enhancing efficiency and visibility.
Best Hotel Metasearch Management Software for hotels in Spain 94% recommended by 10 hotels in Spain
#2 of 2
Es hotels say that SiteMinder's Hotel Metasearch Management Software, based on verified HotelTechReport reviews, is valued for its ease of integration, intuitive management, and comprehensive channel connections. These features facilitate streamlined operations and bookings, which are crucial for Es hotels.
Best Hotel Metasearch Management Software for hotels in United Kingdom 86% recommended by 5 hotels in United Kingdom
#2 of 2
Gb hotels say that SiteMinder's Hotel Metasearch Management Software excels in simplifying rate management and efficient agent updates, according to verified HotelTechReport reviews. The software is also praised for its ease of setup and effective customer support.
Best Hotel Metasearch Management Software for hotels in Indonesia 93% recommended by 6 hotels in Indonesia
#1 of 2
Id hotels say that SiteMinder's Hotel Metasearch Management Software is praised in verified HotelTechReport reviews for enhancing visibility through strong metasearch connectivity, offering seamless integration across booking channels, and improving room distribution efficiency, crucial for the local market.
Best Hotel Metasearch Management Software for hotels in Mexico 91% recommended by 14 hotels in Mexico
#1 of 1
Mx hotels say that SiteMinder's Hotel Metasearch Management Software excels due to its user-friendly interface, efficient channel management, and reliable customer support, as indicated by verified HotelTechReport reviews. These strengths are particularly important for hotels in Mx seeking smooth operations and enhanced online visibility.
Best Hotel Metasearch Management Software for hotels in Malaysia 96% recommended by 14 hotels in Malaysia
#1 of 1
My hotels say that SiteMinder's Hotel Metasearch Management Software ranks highly in verified HotelTechReport reviews for its effective integration, enhanced online visibility, and reliable real-time synchronization. This tool streamlines operations and reduces overbookings, crucial strengths for My hotels.
Best Hotel Metasearch Management Software for hotels in New Zealand 90% recommended by 5 hotels in New Zealand
#1 of 1
Nz hotels say that SiteMinder's Hotel Metasearch Management Software is valued for its ease of use, effective channel management, and reliable customer support, according to verified HotelTechReport reviews. These strengths are crucial for enhancing operational efficiency in the Nz hotel market.
Best Hotel Metasearch Management Software for hotels in Thailand 97% recommended by 27 hotels in Thailand
#1 of 1
Th hotels say that SiteMinder's Hotel Metasearch Management Software, according to verified HotelTechReport reviews, excels due to its user-friendly interface, stable OTA integrations, and insightful analytics. These features help Th hotels efficiently manage room rates and availability, enhancing operational effectiveness.
Best Hotel Metasearch Management Software for hotels in United States 96% recommended by 7 hotels in United States
#4 of 6
Us hotels say that SiteMinder's Hotel Metasearch Management Software is valued for its ease of use, effective integration with Google for direct bookings, and reliable channel management. Verified HotelTechReport reviews highlight its user-friendly interface, accurate reporting, and impactful support, which are crucial for Us hotels.
Best Hotel Metasearch Management Software for hotels in Vietnam 90% recommended by 7 hotels in Vietnam
#1 of 1
Vn hotels say that SiteMinder's Hotel Metasearch Management Software is highly rated in verified HotelTechReport reviews for its fast and reliable connections with OTAs, effective customer support, and user-friendly interface that reduces manual tasks, benefiting hotel operations in Vietnam.

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What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder Demand Plus is a powerful revenue management system designed to boost your hotel's visibility and revenue potential by connecting you with travelers who predominantly use metasearch engines to book accommodations. This platform ensures that your property is prominently displayed in search results, driving direct bookings and fostering guest loyalty. By channeling more reservations through your direct booking platforms, Demand Plus not only increases your revenue but also gives you full control over guest interactions and upselling opportunities. Its seamless integration with various Property Management Systems (PMS) ensures minimal disruption to your current operations. Additionally, SiteMinder handles all setup, bidding, and billing processes, allowing you to focus on providing exceptional guest experiences. With Demand Plus, you only incur costs for completed stays, making it a cost-effective solution to enhance your hotel's online presence and profitability.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of SiteMinder products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by SiteMinder

FAQs

Capabilities

Increase profits

Easy reconciliation

Team of experts

Features

Services

4/5 features

Reporting & Analytics

4/5 features

SiteMinder Reviews Summary

4.7
Excellent
Ease of Use
4.8/5
Customer Support
4.5/5
ROI
4.5/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder Demand Plus is the #1 most trending product in the Hotel Metasearch Management Software category (out of 29) and the #13 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SiteMinder as the #1 Hotel Metasearch Management Software provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SiteMinder Pricing

Pricing Available By Request

SiteMinder has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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67

Success Stories

5

References

10

Featured Customers

SiteMinder Case Studies

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Metro Hotels celebrates 50 years in business, generates additional $1.6m in revenue with support from SiteMinder.

SouthPerth (Australia)

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Diamond Resort Phuket delivers effortless, end‑to‑end hospitality with SiteMinder as the engine, and Welcome Pickups as the seamless last‑mile connection for every guest.

Bang Tao Beach (Thailand)

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Attic Backpackers: Putting people first with help from SiteMinder

Auckland Central (New Zealand)

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Hoteles Galia drives its expansion with SiteMinder’s platform

CiudaddelCarmen (Mexico)

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Hotel Villa Mexicana optimises bookings and reduces no-shows with SiteMinder Pay

Zihuatanejo (México)

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How BTH Hotels transformed its guest acquisition and increased revenue by 56% with SiteMinder’s platform

San Borja (Peru)

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Hotel East Group saves time, strengthens guest experience with SiteMinder’s platform

Songshan (Taiwan)

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Gravity Haus has rock-solid foundation for success with SiteMinder and Mews

Breckenridge (United States)

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Snö Hotels increases room nights by 40% with integrated technology

Cerler (Spain)

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Roomzzz on track to reach its full potential with help from SiteMinder’s platform

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Distinctive Concept Hotels boosts occupancy to 80% with SiteMinder’s platform

Tulum (Mexico)

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Kindness Hotel (康橋商旅) achieves 100% growth in online bookings with help from SiteMinder’s platform

Taitung City (Taiwan)

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SiteMinder drives 30% booking growth for Batu Karang Lembongan Resort & Spa

Jungutbatu (Bali)

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From manual struggles to smart solutions: SiteMinder powers success at Sotetsu Grand Fresa Taipei Ximen

Taipei (Taiwan)

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VOMO Island Fiji achieves operational efficiency and extensive revenue growth with help from SiteMinder’s platform

Vomo Island (Mamanuca Islands)

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Villa Varosh perfectly balances efficiency and guest experience with SiteMinder’s platform

Ohrid (Republic of North Macedonia)

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From fragmented to flourishing: How Luna Volcán transformed their revenue performance by 363% with SiteMinder’s unified platform

Banos (Ecuador)

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SiteMinder & Edgar Suites: The perfect alliance between high-end hospitality and technological innovation

Paris (France)

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Casa Palacete 1822 maximises rate control and prevents overbookings with SiteMinder’s platform

Granada (Spain)

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SiteMinder drives 180% revenue boost for 眷村 Guest House 1954 in Taipei

Sanchong (Taiwan)

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14 West Boutique Hotel streamlines distribution and revenue with SiteMinder’s platform

LagunaBeach (United States)

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SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume

Ubud (Indonesia)

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Aligned Corporate Residences runs four locations seamlessly with SiteMinder.

Mackay (Australia)

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Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder

Abbotsford (Australia)

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Hotel Palau Fugit maximises productivity and sales with SiteMinder

Girona (Spain)

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Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

Legian (Bali)

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Mutiara Carita achieves major direct bookings surge thanks to SiteMinder

Pandeglang (Indonesia)

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Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder

Malaga (Spain)

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Deutsches Haus saves three hours of work every day with SiteMinder

Bonn (Germany)

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The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783

Langenargen (Germany)

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Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder

Kerobokan Kelod (Bali)

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SiteMinder successfully helps Urban Rest expand global footprint and streamline operations

Sydney (Australia)

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SiteMinder helps Infinity8 Bali develop easy strategies for success

Jimbaran (Bali)

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Grün Resorts Bali relies on SiteMinder to support rapid growth

Pecatu (Indonesia)

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Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder

Gatlinburg (United States)

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville (Australia)

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SiteMinder supports Invergarry Hotel’s improved guest experience

Invergarry (United Kingdom)

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Brady Hotels & Apartments gains game-changing support and success with SiteMinder

Melbourne (Australia)

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Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kedewatan (Bali)

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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Seminyak (Bali)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Bali)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Munich (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

Lamai Beach (Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Dangast (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Simmerath (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Bangkok (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Ubud (Bali)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Mangsit (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

Tagum City (Philippines)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Ogunquit (United States)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Sydney (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

London (United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Melbourne (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Khao Lak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

Yuchi (Taiwan)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kuta (Bali)

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SiteMinder Reviews

Hotelier Rating

Excellent
137
Very Good
18
Average
3
Poor
3
Terrible
2

Property Size

  • X-Small (9)
  • Small (65)
  • Mid-Sized (36)
  • Large (48)
  • X-Large (5)

Country

  • Thailand
    Thailand
    (27)
  • Australia
    Australia
    (22)
  • Mexico
    Mexico
    (14)
  • Malaysia
    Malaysia
    (14)
  • Spain
    Spain
    (10)
  • United States
    United States
    (8)
  • Vietnam
    Vietnam
    (7)
  • Indonesia
    Indonesia
    (6)
  • United Kingdom
    United Kingdom
    (5)
  • New Zealand
    New Zealand
    (5)
  • Colombia
    Colombia
    (3)
  • Germany
    Germany
    (3)
  • Greece
    Greece
    (2)
  • Laos
    Laos
    (2)
  • Switzerland
    Switzerland
    (2)
  • Singapore
    Singapore
    (2)
  • Peru
    Peru
    (2)
  • Nigeria
    Nigeria
    (2)
  • Chile
    Chile
    (2)
  • Malta
    Malta
    (2)
  • Kenya
    Kenya
    (1)
  • Papua New Guinea
    Papua New Guinea
    (1)
  • Ghana
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    (1)
  • Italy
    Italy
    (1)
  • Pakistan
    Pakistan
    (1)
  • Finland
    Finland
    (1)
  • Argentina
    Argentina
    (1)
  • Philippines
    Philippines
    (1)
  • France
    France
    (1)
  • Nicaragua
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    (1)
  • Uruguay
    Uruguay
    (1)
  • Canada
    Canada
    (1)
  • Portugal
    Portugal
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Austria
    Austria
    (1)

Region

  • North America
    North America
    (23)
  • Europe
    Europe
    (29)
  • Asia Pacific
    Asia Pacific
    (59)
  • Oceania
    Oceania
    (28)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (10)
  • Africa
    Africa
    (5)
9

Great Customer Support Team!

Director of Innovation from 25-49 room Boutique in Ontario (United States)

Verified
25 days ago
Definitely have one of the best customer support team I've worked with. Diego Vasquez who is a sales rep still checks in with me to this day, even though we already have had multiple hotels with SiteMinder these past few months. They also have a 24/7 chat support that has great technical support staff like Ravi. There channel management sys...
Country United States
Director of Innovation
Small Hotel
10

Simple and well connected

Front desk from 25-49 room Branded Hotel in Brisbane (Australia)

Verified
1 months ago
CHANNEL PLUS is good for receiving reservation emails, the robot SIM is also pretty good, and the WEBSITE BUILDER is also good (but some aspects need improvement). GDS service is also available.
Country Australia
Front desk
Small Hotel
[email protected] from SiteMinder replied
Hi Rachel Thank you so much for your thoughtful feedback! However, I understand the need for Mandarin-speaking customer service, and I assure you that your concerns are taken seriously as we work towards enhancing our support options. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
10

COB

COB from 75-99 room Bed & Breakfast & Inn in Riihimaki (Finland)

Verified
2 months ago
Customer service representative Abigail was very friendly and helpful with my issues. So I would say that their customer support.
Country Finland
COB
Mid-Sized Hotel
[email protected] from SiteMinder replied
Hi Jyri, We truly appreciate your feedback regarding our customer service. It's wonderful to hear that Abigail was friendly and helpful in addressing your concerns. We understand that the onboarding process wasn't seamless, but we're glad you still found value in our support! Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
10

Good system, but still has room for improvement”

Front office manager from 100 to 199 room Bed & Breakfast & Inn in Bangkok (Thailand)

Verified
6 months ago
I really like how easy SiteMinder is to use and how smoothly it connects with multiple OTAs. The interface is clear and intuitive, which helps save time when managing room availability and rates. It also reduces manual errors and makes daily operations much more efficient.
Country Thailand
Front office manager
Large Hotel
[email protected] from SiteMinder replied
Hi Rattanapon Thank you for your feedback! We're thrilled to hear that our platform has been helpful in managing your room availability and rates effortlessly. We appreciate your feedback regarding system speed and customer support response times, and we're committed to making those improvements. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
10

Feedback for Direct Booking and Add on Bussiness

Managing Director from 100 to 199 room Boutique in Bang Lamung (Thailand)

Verified
6 months ago
Stable reliable system and good customer support provide easy-to-use, user-friendly experiences and consistent assistance across all services. It has a strategic feature that provides competitive compset analysis.
Country Thailand
Managing Director
Large Hotel
[email protected] from SiteMinder replied
Hi Pranope Your feedback is truly appreciated! Thank you for highlighting our stable and reliable system, as well as the user-friendly experiences. We acknowledge your suggestions for enhancing features and will certainly consider the improvements you've outlined. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
9

Helped with connection to Air BnB

Property Manager from 10 to 24 room Motel in Topaz Ranch Estates (United States)

Verified
6 months ago
Cristina was very helpful when I was having issues enabling Air BnB to connect with SiteMinder. She fixed the issues within minutes.
Country United States
Property Manager
Small Hotel
[email protected] from SiteMinder replied
Hi Bethany Thank you so much for your wonderful feedback! It’s fantastic to hear that Cristina was able to quickly assist you with the AirBnb connection issues. Your recommendation truly means a lot to us! Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
9

Kath answered the question I had

Reservations and Sales Manager from 25-49 room in Hanga Roa (Chile)

Verified
6 months ago
He reviewed the details of my configuration, and he was able to give me the answer I needed to know at this time, so it was productive.
Country Chile
Reservations and Sales Manager
Small Hotel
[email protected] from SiteMinder replied
Hi July Thank you so much for your feedback! It's wonderful to hear that Kath was able to help you with your configuration, providing you with the answers you needed for a productive experience. We understand your concerns regarding the individual passenger discount option, and we're committed to improving our services in that area. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
10

User friendly and easy to use.

Revenue and Distribution Supervisor - Asia from 50-74 room Boutique in Chiang Mai (Thailand)

Verified
7 months ago
Insights Tab. This page provides a comprehensive set of information and presents the details in a clear and understandable manner.
Country Thailand
Revenue and Distribution Supervisor - Asia
Mid-Sized Hotel
[email protected] from SiteMinder replied
Hi Kornkanok Khurirang, Thanks for sharing your review! We appreciate your compliment regarding the Insights Tab, where clarity is our goal. We also understand your concern about the Nationality field and will prioritise this improvement to ensure accuracy in the booking records. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
10

Friendly User, very stable system, variety functions

Manager, Yield & Revenue from 50-74 room City Center Hotel in Bangkok (Thailand)

Verified
7 months ago
* Friendly User. * Very stable system. * Variety functions. * Nice supports. * Valuable reports. * Connected with various channels.
Country Thailand
Manager, Yield & Revenue
Mid-Sized Hotel
[email protected] from SiteMinder replied
Hi Nawarat Kehasawangwong, Thank you for your feedback! It's wonderful to hear that you find our system stable and our support helpful! We appreciate your feedback regarding the direct booking channel, website builder and the fees. This feedback will be shared with the team, we're always striving for improvement. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
10

Reliable and user-friendly channel manager for hotels

Manager from 100 to 199 room Bed & Breakfast & Inn in Bangkok (Thailand)

Verified
7 months ago
SiteMinder makes managing online room inventory much easier and more efficient. The connection between OTAs is very stable, reducing overbooking issues. The dashboard is intuitive, and the support team responds quickly whenever help is needed.
Country Thailand
Manager
Large Hotel
[email protected] from SiteMinder replied
Hi Rachakri Jinangkul, We truly appreciate your feedback! It's wonderful to hear that our platform has made managing your online room inventory so much easier and that you're enjoying the stability of the OTA connections. We acknowledge your concerns regarding the syncing delays and reporting flexibility, and we're committed to enhancing your experience. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

SiteMinder offers a range of top-tier products, both in terms of coverage and user-friendliness. Customers find them easy to use, setup is simple, and everyday operation is trouble-free.

Question:

What differentiates this product or service from the competition?

Answer:

The price-to-performance ratio is excellent, especially since the offer is comprehensive and, unlike other providers, there arent a multitude of add-on options to purchase later. The price is therefore transparent, and the customer doesnt feel, weeks later, that theyve bought a bargain. For example, the competitive intelligence system is integrated into the SiteMinder offer, whereas most competitors sell it as an optional extra.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Purchasing a Channel Manager is a significant and transformative decision that will shape your business for years to come. The first step is to compile a list of the features your organization will need from those offered by the selected vendors. Next, thoroughly verify the functionality of these features through a demonstration. Then, carefully evaluate the installation/implementation costs and ongoing costs, taking into account the services provided. For example, what support is offered? What are the availability, access methods, and languages ​​supported? Based on these factors, compare the different offers.

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3 years ago

Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

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SiteMinder

3 years ago

Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

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SiteMinder

3 years ago

SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

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SiteMinder

3 years ago

Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

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SiteMinder

3 years ago

Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

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SiteMinder

3 years ago

HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

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SiteMinder

3 years ago

TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

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SiteMinder

3 years ago

PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

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SiteMinder

3 years ago

How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

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SiteMinder

3 years ago

La Flora Group is confident it has found a lasting solution with SiteMinder

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SiteMinder

3 years ago

The RuMa Hotel and Residences chose SiteMinder and never looked back

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SiteMinder

3 years ago

Fuli Hot Spring Resort has all boxes ticked with SiteMinder

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SiteMinder

3 years ago

Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

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SiteMinder

3 years ago

Global Hotel Tech Leader SiteMinder Expands Hotel Commerce Platform with Acquisition of GuestJoy

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SiteMinder

4 years ago

HOMA Partners with SiteMinder to Ride New Wave of Co-Living Reservations in Thailand

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SiteMinder

4 years ago

SiteMinder Unveils Next Generation Platform To Take Hotels Into The New Hotel Commerce Era

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SiteMinder

4 years ago

SiteMinder To Drive Robinhood’s Expansion From Food Delivery To Zero-Commission Online Travel Agent

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SiteMinder

4 years ago

SiteMinder, Hopper Partner to Fuse Benefits of Online Commerce and Travel Fintech for Hotels

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SiteMinder

4 years ago

SiteMinder’s Top 12 Hotel Booking Revenue Makers of 2021 Reveal Commerce Strategies Now More Holistic

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SiteMinder

4 years ago

2021 SiteMinder Partner of the Year Awards Spotlight Hotel Industry Transformation

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SiteMinder

4 years ago

SiteMinder Debuts on the ASX with Oversubscribed AU$627M IPO and AU$1.36B Market Capitalisation

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SiteMinder

4 years ago

SiteMinder Partners With Digital Marketing Leaders To Open Up The Full Direct Booking Opportunity For Hotels

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SiteMinder

4 years ago

New Research By SiteMinder Reveals Mexican Travelers Are More Enthusiastic Yet Discerning

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SiteMinder

4 years ago

German Hotel Bookings Lead Europe’s Growth Rate, Are Back To Outpacing The Global Average

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SiteMinder

4 years ago

New SiteMinder Report Uncovers An Evolved German Traveller, Why It’s Essential Hotels Prepare

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SiteMinder

4 years ago

SiteMinder: Pandemic Has Only Intensified Enthusiasm For Travel Among Spaniards, Hotels Must Be Ready

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SiteMinder

4 years ago

SiteMinder: Traveler Demands At An All-Time High, ‘Material Consequences’ For Hotels Not Prepared

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SiteMinder

5 years ago

SiteMinder Creates the New Standard for Modern Hotel Chains and Groups to Manage Their Distribution

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SiteMinder

5 years ago

SiteMinder Enables Digital Transformation of Ona Hotels

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SiteMinder

5 years ago

Top Booking Revenue Makers of 2020 Plus Predictions and Tips for 2021

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SiteMinder

5 years ago

From Booming to Privilege: The New Realities for a Hotel Industry in Need of a Reset

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SiteMinder

5 years ago

SiteMinder Partners With AsiaPay To Simplify Hotel Customer Payments Across Asia

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SiteMinder

5 years ago

SiteMinder Launches Partner Program To Harness Local Power For Hotels Globally

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SiteMinder

5 years ago

SiteMinder Reveals the Five Stages of the Hotel Booking Reset

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SiteMinder

5 years ago

Mexico’s Hotel Booking Momentum Hits 150-Day High On SiteMinder’s World Hotel Index

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SiteMinder

5 years ago

SiteMinder Report: Majority In UK Will Travel In 2020, Seek Flexibility Over Low Cost

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SiteMinder

5 years ago

SiteMinder: ‘Domestic Travel Requires New Strategies From Thailand’s Hoteliers’

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SiteMinder

5 years ago

SiteMinder Study: 90 Percent Of Spaniards Will Travel Domestically By 2021 Year End

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SiteMinder

5 years ago

SiteMinder Finds French Holidaymakers Will Take Shorter Trips, Spend Less Time Planning Post-COVID

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SiteMinder

5 years ago

SiteMinder Report: Travel Desires Outweigh Safety Concerns For The Post-COVID Hotel Guest

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SiteMinder

6 years ago

SiteMinder Launches ‘Insights’ To Lead Hotels Into Intelligence, The New Era Of Distribution

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SiteMinder

6 years ago

Global Hotel Technology Leader SiteMinder Opens Berlin Office To Unlock Continental Europe

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SiteMinder

6 years ago

SiteMinder Breaks Through Billion-Dollar Valuation, Raises New Capital to Fuel Global Growth

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SiteMinder

6 years ago

SiteMinder Delivers its 100 Millionth Hotel Booking of 2019

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SiteMinder

6 years ago

SiteMinder launches the Hotel App Store

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SiteMinder

6 years ago

NEHÔ Group appoints SiteMinder to bridge hotel management and guests as it eyes further growth

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SiteMinder

6 years ago

SiteMinder partners with HotelSwaps, enables boutique and luxury hotels to trade unsold inventory

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SiteMinder

6 years ago

Berjaya Hotels & Resorts engages SiteMinder to get rate disparity under control

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SiteMinder

6 years ago

apaleo partners with SiteMinder to create an open world for hotels

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SiteMinder has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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