Streamline Operations, Secure Access. Transforming Hotels, Hostels & Airbnbs.
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Openkey.co
4.4 (84 REVIEWS)
HT Score
39 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Openkey.co
Ranked 7 (out of 45) in Hotel Keyless Entry Systems
Hospitality’s leading Mobile Key solution
88% recommended by 40 hotels
More than 50% of OpenKey’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of OpenKey’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like OpenKey for its efficiency in streamlining the check-in process and improving guest satisfaction. The ability to bypass the front desk and access rooms directly through mobile keys significantly enhances the guest experience and reduces operational costs. The platform also integrates well with existing PMS and offers functionalities like in-app communication and multi-room access. Users appreciate its impact on operational efficiency, though some report technical and integration issues.
What Types of Hotels OpenKey is Popular For
Size
2 | X-Small (1-9 room)
14 | Small (10-49 room)
10 | Mid-Sized (50-99 room)
56 | Large (100-499 room)
Country
75 | United States
1 | Canada
1 | Vietnam
Type
66 | Boutique Hotels
62 | Luxury Hotels
46 | Resorts
25 | Bed & Breakfast & Inns
24 | City Center Hotels
15 | Hostels
11 | Airport/Conference Hotels
10 | Branded Hotels
7 | Motels
4 | Limited Service & Budget Hotels
3 | Extended Stay & Serviced Apartments
3 | RV Parks & Campgrounds
2 | Casinos
2 | Vacation Rentals & Villas
Region
76 | North America
1 | Asia Pacific
Category
84 | Hotel Keyless Entry Systems
Didn’t find what you were looking for?
What is OpenKey?
Founded in 2014 | Headquarters in Plano (United States) | 35 employees
Openkey.co is a mobile key platform designed to enhance hotel operations by streamlining the check-in process. By allowing guests to bypass the front desk and access rooms directly through mobile keys via either the OpenKey app or Apple/Google Wallet, it significantly improves guest satisfaction and operational efficiency. The platform integrates seamlessly with over 50 property management systems and lock providers, automating key delivery and supporting full mobile check-in. This leads to faster arrivals, reduced operational costs, and minimized front desk congestion, benefiting both guests and hotel staff.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of OpenKey products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
OpenKey Reviews Analyzed: 79
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
OpenKey Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by OpenKey
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
OpenKey's Provided Description:
"OpenKey gives hotels the flexibility to offer mobile key through either our app or Apple/Google Wallet, letting guests access rooms and amenities directly from their smartphones. With integrations to more than 50 PMS and lock providers, our platform automates key delivery and supports full mobile check-in. The result is a faster, more convenient arrival for guests and fewer front desk bottlenecks for staff."
FAQs
Openkey.co Alternatives
Not sure if OpenKey is right for your hotel? Here are similar Hotel Keyless Entry Systems vendors that could be a good fit for your hotel:
Capabilities
Digital Key
Digital Key
OpenKey’s digital key allows guests to check in and out of their rooms and unlock their doors using their mobile devices. Fast, easy, and ultra secure.
SDK to add to your existing app
SDK to add to your existing app
Upgrade the abilities of your existing hotel’s app with ease thanks to OpenKey’s incredible Software Development Kit (SDK)
Door lock compatability
Door lock compatability
Together with leading lock brands, OpenKey offers locks ready to go with our next-gen digital key technology
Streamline the check-in & out process
Streamline the check-in & out process
Streamline the check-in & out process for guests and staff
Cut down operational costs
Cut down operational costs
Cut down operational costs across the board
Hospitalitys Leading Digital Key Technology
Hospitalitys Leading Digital Key Technology
OpenKey is the largest independent digital key provider in the hospitality industry. Through robust automated testing in our robotics testing lab, we ensure that our digital key technology is the most performant and reliable in the industry, which means happy guests and less stress on your staff. Learn more: ww.openkey.co
Features
Door Hardware
4/5 features
Access Management
4/5 features
Guest App
4/5 features
Compatibility
4/5 features
Available Add-ons & Modules
Openkey Guest App
Hotel Guest Apps
Besides the uber-convenience provided by our digital key, the OpenKey app allows guests to share their keys, view your hotel’s amenities and vital information, access exclusive areas, and so much more.
OpenKey Reviews Summary
Ease of Use
4.5/5
Customer Support
4.4/5
ROI
4.5/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Openkey.co is the #6 most trending product in the Hotel Keyless Entry Systems category (out of 45) and the #250 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreOpenKey’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
OpenKey Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Compare OpenKey to Top Alternatives
Wieldy provides smart locks with automated access codes or webkeys for hotels and guesthouses
Access Control, Time & Attendance, Workforce Management, Hospitality Locking Solutions and Physical Access Systems
Want to find out if OpenKey is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Very useful and convenient way of entering the rooms. Seamless and contactless
Sales Coordinator from 100 to 199 room Boutique in Washington DC (United States)
Verified
2 years ago
I like how reliable Open Key is. If I forget the physical keys to the room, I can just use the app to enter the room which is very useful. It saves the trip I would have to make to the front desk.
United States
United States
Sales Coordinator
Large Hotel
10
Excellent Product
General Manager from 100 to 199 room Boutique in Washington DC (United States)
Verified
2 years ago
I really enjoy that I get access to my room without having to remember hotel room keys every time. I simply downloaded the app once and am able to use my cell phone to gain access to my room.
United States
United States
General Manager
Large Hotel
10
After-hours ease
General Manager from 25-49 room Boutique in Sister Bay (United States)
Verified
2 years ago
OpenKey has been a terrific partner since launching our hotel in 2021. With a small staff and limited hours of operation at our front desk, OpenKey has allowed us to serve our guests at all hours of the day and night.
United States
United States
General Manager
Small Hotel
10
Hotel Keyless Entry
Director of Front Office from 100 to 199 room Luxury Hotel in Key West (Florida Keys)
Verified
2 years ago
As a hotel operator, I love the ease and automation of Open Key. Guests are automatically contacted to opt in to utilize Keyless entry. It is a seamless process and guest truly appreciate the option.
Florida Keys
Florida Keys
Director of Front Office
Large Hotel
10
Guests love it
General Manager from 100 to 199 room Boutique in Chicago (United States)
Verified
2 years ago
The platform is easy to use and our guests love the feature. Installation was simple and tech support is always available if we need them.
United States
United States
General Manager
Large Hotel
10
Historic Inns of Annapolis loves Open Key!
General Manager from 100 to 199 room Bed & Breakfast & Inn in Annapolis (United States)
Verified
2 years ago
Wonderful service and our guests really love the convenience. The platform for associate access is an awesome feature as well
United States
United States
General Manager
Large Hotel
7
Good resource
Front Office Manager from 100 to 199 room Bed & Breakfast & Inn in Santa Fe (United States)
Verified
2 years ago
This is a great resource to have for our guest. It comes in very handy if a guest forgets their key in their room, they have an extra one already and do not have to come to the desk to get a new key.
United States
United States
Front Office Manager
Large Hotel
10
Keyless entry made easy!
TF GM from 100 to 199 room Boutique in Lakeway (United States)
Verified
2 years ago
I really like how the guests are automatically sent a message to utilize the keyless entry via OpenKey. Super easy and convenient for everyone involved!
United States
United States
TF GM
Large Hotel
10
Ease of use for Hotel Guest
General Manager from 200 to 499 room Boutique in Washington DC (United States)
Verified
2 years ago
The feedback that we have received from our Guests that use OpenKey has been nothing but positive! They love the ease of use and convenience
United States
United States
General Manager
Large Hotel
9
Great Experience
Front desk Manager from 75-99 room Bed & Breakfast & Inn in Anaheim (United States)
Verified
2 years ago
This has made the check-in process to be the smoothest that it could be. Great for notifying guest when their room becomes available.
United States
United States
Front desk Manager
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
OpenKey provides an outstanding mobile and keyless entry solution for all types of hotels. They seamlessly integrate with our Guest Management System and we couldn't be happier to be working with their team.
Showing all answers to: "What does this product or service do well?"
OpenKey provides an outstanding mobile and keyless entry solution for all types of hotels. They seamlessly integrate with our Guest Management System and we couldn't be happier to be working with their team.
OpenKey offers a modern digital key for the modern guest. Their UX is simple to use and is reliable. Our mutual customers have had a lot of success utilizing Canary's Contactless Check-In with OpenKeys solutions.
The OpenKey app is the industry standard for universal mobile key technology and is an innovative and modern keyless entry solution that is easily integrated into a property's existing infrastructure.
Question:
What differentiates this product or service from the competition?
Answer:
OpenKey's mobile and keyless entry solution is extremely easy to implement and work with. Their engineering team is top notch and they are absolute leaders in the space. I cannot recommend them as a partner enough.
Showing all answers to: "What differentiates this product or service from the competition?"
OpenKey's mobile and keyless entry solution is extremely easy to implement and work with. Their engineering team is top notch and they are absolute leaders in the space. I cannot recommend them as a partner enough.
OpenKey has both the software and hardware components to make sure they have one integrated solution for digital keys. Their UX and reliability is also great from what we hear from our customers. Their team is also very strong.
A leading mobile access solution in the hospitality industry, OpenKey is partnered with all major global lock companies, allowing lodging operations to integrate OpenKey with their existing electronic lock system if desired. Based on our experience, and from feedback from our mutual customers, the OpenKey team is great to work with. They are collaborative and committed, and quick to respond to resolve any service issues.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If I could provide one good piece of advice to any technology partner or hotelier thinking of working with the OpenKey team, it would be to rely on their knowledge to determine the best implementation possible.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If I could provide one good piece of advice to any technology partner or hotelier thinking of working with the OpenKey team, it would be to rely on their knowledge to determine the best implementation possible.
If you're considering digital keys, OpenKey should definitely be considered as an option. The integrated hardware and software solutions is a key differentiator that makes their solution appealing and worth considering. Their team is also great to work with and understands hospitality.
As mentioned above, our experience with the team behind OpenKey has been excellent. We're confident that lodging operators will find OpenKey an extremely well-supported product. We recommend checking that OpenKey integrates with your property's PMS to fully automate mobile key delivery to guests upon check-in.
Recommended by
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Content Marketing Manager
@
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Head of Marketing
@
Canary Technologies
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Marketing & Communications Specialist
@
WebRezPro Property Management System
Stephen Alemar
Content Marketing Manager
@
Canary Technologies
Bryan Michalis
Head of Marketing
@
Canary Technologies
Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
Are you a consultant or vendor that recommends OpenKey?
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Support
Unverified
OpenKey has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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