Openkey.co

Ranked 3 (out of 36) in Mobile Key & Keyless Entry

Mobile Key & Keyless Entry

OpenKey is the leading provider of Digital Key solutions that allow your guests to unlock rooms with...

Ratings Snapshot

Certificate of Excellence
Read 54 reviews
86%
Recommend
HTR Score icon
HT SCORE
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #3 out of 36 in Mobile Key & Keyless Entry

Ease of Use
4.5/5
ROI
4.5/5
Implementation
4.3/5
Customer Support
4.3/5
Verified Customer Support

OpenKey’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more
Most popular for
  • Luxury Hotels 29 verified reviews
    93%
  • Boutiques 23 verified reviews
    86%
  • Resorts 13 verified reviews
    86%
  • Bed & Breakfast & Inns 9 verified reviews
    73%
  • Motels 4 verified reviews
    70%
  • City Center Hotels 4 verified reviews
    95%
  • Airport/Conference Hotels 2 verified reviews
    90%
  • Hostels 2 verified reviews
    100%
  • Vacation Rentals & Villas 2 verified reviews
    85%
  • Branded Hotels 2 verified reviews
    75%
  • Casinos 1 verified reviews
    100%
  • RV Parks & Campgrounds 1 verified reviews
    80%

Openkey.co Overview

Openkey.co Overview

OpenKey has partnered with hotels and resorts around the world develop a contactless guest experience they benefit from as much as their guests do. We work with your existing PMS platform to advance your property into an exciting new era of guest services and customer engagement. Our platform enables a seamless transition to contactless guest services with Digital Key entry, hotel-specific apps, a...

About OpenKey View website

Founded in 2014 | Headquarters in Plano United States | 35 employees

In 2014, we set out to perfect mobile access. Since then, our dedicated team has helped hotels and resorts around the world develop a contactless guest experien...

Integrates with

  • Mobile Key & Keyless Entry
  • Property Management Systems
  • Digital Marketing Agencies
Browse integrations (41 verified)

What customers love about Openkey.co

Like 86% recommend

General Manager

Ease of use. Seamless integration with Assa Abloy and StayNTouch Quick response from the support team

General Manager

-Limited check in contact -Express/contactless checkout -Reduce high cost of RFID key cards -Easy lock upgrade program -Great customer service

Hotel Manager

The quick response during times when guest needed answers to solve open key issues The personalized serviced provided by the staff Proper training in order to benefit the most out of open key Ability to send messages ...

Engineering Supervisor

Easy installation of the lock. Very good support from Abby at openkey to help fix any problems i ran across.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The OpenKey app is the industry standard for universal mobile key technology and is an innovative and modern keyless entry solution that is easily integrated into a property's existing infrastructure.

by Sarah Duguay (WebRezPro Property Management System) on November 24, 2020

Question:

What differentiates this product or service from the competition?

Answer:

A leading mobile access solution in the hospitality industry, OpenKey is partnered with all major global lock companies, allowing lodging operations to integrate OpenKey with their existing electronic lock system if desired. Based on our experience, and from feedback from our mutual customers, the O...

by Sarah Duguay (WebRezPro Property Management System) on November 24, 2020

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

As mentioned above, our experience with the team behind OpenKey has been excellent. We're confident that lodging operators will find OpenKey an extremely well-supported product. We recommend checking that OpenKey integrates with your property's PMS to fully automate mobile key delivery to guests upo...

by Sarah Duguay (WebRezPro Property Management System) on November 24, 2020

User avatar image
Recommended by

Features

Door Hardware

4/5 features

Access Management

4/5 features

Guest App

4/5 features

Compatibility

4/5 features

Other

4/4 features

Want to go behind the scenes and see how Openkey.co works?

Clients & references

References & testimonials

Testimonial avatar
We want our guests to experience everything Winnipeg has to offer, and no one wants to spend time in a check-in line or waiting for a replacement room key when they could be out on the town. We’re ...
Mike Roziere General Manager at the Resort and Conference Center at Hyannis
Testimonial avatar
At Lakeway Resort and Spa we strive to provide our guests with the best experience possible. As a AAA Four Diamond resort, our guests expect us to offer the latest amenities and benefits, that’s wh...
Blake Doran General Manager at the Lakeway Resort & Spa

Featured partners

Brand image
Brand image
Brand image
Brand image
Brand image
Brand image

Case studies

Profile empty image

OpenKey doesn’t have any case studies available

Awards & Certifications

techAwards empty image

OpenKey doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Vietnam
  • Canada

54 Verified OpenKey Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

October 27, 2022

Openkey.co Review: Multiple Uses

Director of Guest Services from Vacation Rentals & Villas in Huddleston (United States of America)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The mobile key is great because it can be used for multiple things, such as room access and amenities access. We use ours for access to our amenities, such as our indoor and outdoor pools as well as our f...

What do you dislike or think could be improved?

Some of our guests who choose to stay for a longer period of time, ie: 30 days or more sometimes experience a drop in their ability to use the Open Key Application. When we check the system it is showing ...

Customer Support
4
Ease of Use
5
Value for money
n/a
Implementation
n/a

October 27, 2022

Openkey.co Review: Its great, until its not.

Director of Hospitality from Resorts in Laguna Beach (United States of America)

Recommend 6/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

I love that openkey is user friendly and guests usually don't have an issue. I also love how responsive customer service is when we are having issues.

What do you dislike or think could be improved?

The one issue I would love to get ironed out is the "connect to bluetooth" error when the guests bluetooth is already turned on, at that point there's no fix, which is really hard for a hotel running on l...

Customer Support
3
Ease of Use
4
Value for money
5
Implementation
3

October 21, 2022

Openkey.co Review: It works until about three months then it stops

Hotel Manager from Other in Columbus (United States of America)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

It is the key card system in which we can easily assign rooms to our guests and give access to their room.

What do you dislike or think could be improved?

Mobile key has the most issues, many are unable to access their room (we have done all of the suggested items), the internal clock breaks about every 3 months (you then have to reset yourself), their cust...

Customer Support
1
Ease of Use
3
Value for money
n/a
Implementation
3

October 21, 2022

Openkey.co Review: Ok Product, Less than desired customer service

GM from Boutiques in Columbus (United States of America)

Recommend 3/10
Full blue star
Half blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Mobile Key, Keyless Entry and the idea of how it all should work. Since it has not worked properly yet, we can only go off of what we were promissed.

What do you dislike or think could be improved?

Customer Service, Customer Service, Customer Service. We will call or email support and will take multiple attempts before we receive help. Many times we will be on the 3rd or 4th attempt to fix an issue,...

Customer Support
2
Ease of Use
5
Value for money
3
Implementation
2

September 17, 2022

Openkey.co Review: Amazing

Night Manager from Luxury Hotels in Naval Air Station Key West (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

I love the fact that guest have keys available all the time. We never had issues with keys not working, and guests cant loose keys. It is easy to work with and easy training for new team members. No bugs ...

What do you dislike or think could be improved?

Nothing to improve. App work great. Nothing to improve. App work great. Nothing to improve. App work great. Team loves open key app, guests as well.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 11, 2022

Openkey.co Review: Open Key

Front Office Manager from Luxury Hotels in Naval Air Station Key West (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Open key provides an option for guests to use their phones instead of traditional keys or in conjunction with keys to access their rooms.

What do you dislike or think could be improved?

There are sometimes issues with the app not working if there are problems with WiFi strength. Overall, guests like the app and having the ability to use their phones to access their rooms.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

Pricing

Implementation fee
$1000-$2500
Monthly subscription (/room/month)
$3/room/month - $6/room/month

Recent News & Content

Recent articles

Profile empty

OpenKey doesn’t have any recent coverage yet

Resources & reports

Profile empty

OpenKey doesn’t have any free e-books or reports available

Popular Openkey.co Integrations

View all (41 OpenKey Integrations)