SiteMinder (Insights)

Ranked 2 (out of 29) in Rate Shopping & Market Intelligence

Rate Shopping & Market Intelligence

Optimise revenue and occupancy by making smarter choices based on clear and trusted data.

Ratings Snapshot

Certificate of Excellence
Read 113 reviews
90%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Reviews Summary

Ranked #2 out of 29 in Rate Shopping & Market Intelligence

Ease of Use
4.6/5
ROI
4.3/5
Implementation
4.3/5
Customer Support
4.5/5
Verified Customer Support

SiteMinder has opened its internal systems to

Learn more
Most popular for
  • Boutique 16 verified reviews
    86%
  • City Center 13 verified reviews
    95%
  • Bed & Breakfast 10 verified reviews
    92%
  • Branded 9 verified reviews
    82%
  • Hostel 7 verified reviews
    97%
  • Resort 7 verified reviews
    96%
  • Motel 6 verified reviews
    92%
  • Serviced Apartment 6 verified reviews
    92%
  • Budget 5 verified reviews
    94%
  • Vacation Rental 3 verified reviews
    93%
  • Limited Service 2 verified reviews
    85%
  • Villas 2 verified reviews
    95%
  • Airport/ conference 2 verified reviews
    95%
  • Casino 1 verified reviews
    100%
  • Extended Stay 1 verified reviews
    100%

SiteMinder (Insights) Overview

SiteMinder (Insights) Overview

Hotel business intelligence solution that provides you with the knowledge to make smarter and more informed decisions about your room rates and booking channels. Get easy access to impartial and accurate market and business intelligence to optimise your hotel pricing and distribution.

About SiteMinder View website

Founded in 2006 | Headquarters in The Rocks Australia | 700 employees

In an age of rising choice and accessibility for curious travelers, SiteMinder exists to liberate hoteliers with technology that makes a world of difference. Si...

Other Products by SiteMinder

Integrates with

  • Booking Engine
  • Digital Marketing Agencies
  • Guest Surveys & Feedback
Browse integrations (17 verified)

What customers love about SiteMinder (Insights)

Like 90% recommend

Revenue Manager from Branded in Amsterdam (Netherlands)

I really like the usability and design - it's very intuitive. They're constantly rolling out new features and functionality - overall I definitely recommend it.

Revenue manager from Other in Chevy Chase (United States)

Very easy. Good conexión with all the OTAs

revenue manager from Other in (United Kingdom)

They were very helpful during onboarding and it is mostly very easy to use

Revenue Manager from Other in San Jose (United States)

Easy to understand.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The team of Siteminder is very helpful and they have this goal to make Siteminder more integrative through connecting with more software and products, that where we cooperate with Siteminder. We work together to make the Siteminder platform more comprehensive.

by Meiru Lu (Bookboost Guest Messaging) on November 26, 2019

Question:

What differentiates this product or service from the competition?

Answer:

Siteminder is a well-established brand and a trustworthy partner. For partners, their platform and system are easy to integrate with, and their newly launched app store is a good place for hotels to do some "shopping". Integration is the trend of hotel technology and Siteminder is doing well on this...

by Meiru Lu (Bookboost Guest Messaging) on November 26, 2019

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Siteminder is a trustworthy partner offering professional products and services. We are happy to work with Siteminder and the Siteminder team and we look forward to keeping cooperating closely with each other.

by Meiru Lu (Bookboost Guest Messaging) on November 26, 2019

User avatar image
Recommended by

Features

  • Room & rate type filtering
  • Quick rate shopping filters
  • Multi-property consolidation
  • In-app support
  • Custom dashboards
  • Multi-property Management
  • Vacation Rental Rate Intelligence
  • Metasearch connectivity
  • Analytics dashboard
  • Open API
  • Room Rate Comparison
  • Rate Intelligence
  • Performance Reporting

Want to go behind the scenes and see how SiteMinder (Insights) works?

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Spain
  • Australia
  • Mexico
  • Thailand
  • New Zealand
  • Indonesia
  • United Kingdom
  • Philippines

113 Verified SiteMinder Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

Sep 16, 2021

SiteMinder (Insights) Review: Siteminder

Reservations Manager from Serviced Apartment in Cooks Hill (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Siteminder have been very helpful during these challenging times, we have lost a lot of corporate travellers and the GDS is great for us to get our corporate guest back The customer service is excepti...

What do you dislike or think could be improved?

There is always room for improvement, but during these challenging times it just a relief that we have partners that can help and generate a smooth online presence for our business in creating bookings an...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Sep 22, 2021 Jay W. from SiteMinder replied:
 Hi Sharna,

Thank you for taking the time to leave us such glowing and detailed feedback. It is genu... 

Sep 16, 2021

SiteMinder (Insights) Review: Siteminder works for us

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ease of use for us and guests Instant direct bookings through our own website Good calendar and payment system Initial tutoring and set-up was tremendous

What do you dislike or think could be improved?

Mostly the system works really well, but when you have a problem it is difficult to resolve and no follow-up to check whether the issue is solved

Customer Support
3
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Sep 22, 2021 Jay W. from SiteMinder replied:
 Hi Linda,

It is great to that SiteMinder works for you, your business and is helping create an easy... 

Sep 16, 2021

SiteMinder (Insights) Review: Great help for all of the staff.

Manager from Branded in Redcliffe (Australia)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Great engine for information. Quick and easy to deal with. Answer all my questions. I feel satisfied with the service this engine offered.

What do you dislike or think could be improved?

Thus far, the service is a brilliant day-by-day rider/ engine; there is nothing to say he will improve further. Thank you.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4
arrow review On Sep 22, 2021 Jay W. from SiteMinder replied:
 Hi Rajat,

We are happy to learn that you are satisfied with your SiteMinder products and the servic... 

Sep 16, 2021

SiteMinder (Insights) Review: Excellent

Manager from Boutique in Hojancha (Costa Rica)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The system is intuitive and quite complete. It is quite easy to use and very professional in various aspects of it

What do you dislike or think could be improved?

They should implement more templates for web pages. Possibility of online purchase for the restaurant and use of delivery providers

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Sep 22, 2021 Jay W. from SiteMinder replied:
 Hello Josephine,

Thank you for such positive feedback having systems that are easy to use and inclu... 

Sep 11, 2021

SiteMinder (Insights) Review: An integrated, reliable and easy to use suite of products

Manager from Boutique in Boljoon (Philippines)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Siteminder's products provide a seamless integration for the guest journey. The templates in Canvas offer a stylish online presence for our property, supported by the Booking Button booking engine. Channe...

What do you dislike or think could be improved?

A little more flexibility with the templates in Canvas would be welcome. For example, being able to add sub-pages to the pre-set top-level pages. In Front Desk, the reports section needs to be addressed...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Sep 22, 2021 Jay W. from SiteMinder replied:
 Hello there,

Thank you for your feedback, it's nice to hear how much time you are able to saving wi... 

Sep 10, 2021

SiteMinder (Insights) Review: it is agile and very easy to use

Manager from Bed & Breakfast in Valparaíso (Chile)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

the calendar and notification system. communicate with us quickly and versatilely. The graphics are friendly. Thank you

What do you dislike or think could be improved?

I would not know that it could be improved because as a user I have everything I need, thank you very much. that is all

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Sep 13, 2021 Jay W. from SiteMinder replied:
 Hi Claudio,

Thank you for your feedback! Its great to hear that you are having a great experience w... 

Pricing

Freemium (hotel can trial for free)
free product tier
Monthly subscription (/room/month)

Recent News & Content

Recent press releases

Resources & reports

View all

Popular SiteMinder (Insights) Integrations

View all (17 SiteMinder Integrations)