Amadeus – iHotelier® Reservations & Booking Engine

Ranked 8 (out of 34) in Central Reservations Systems

Central Reservations Systems

Drive demand, increase direct bookings, and centralize management.

Ratings Snapshot

Certificate of Excellence
Read 47 reviews
89%
Recommend
HTR Score icon
HT SCORE
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #8 out of 34 in Central Reservations Systems

Ease of Use
4.5/5
ROI
4.3/5
Implementation
4.2/5
Customer Support
4.2/5
Verified Customer Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Luxury Hotels 12 verified reviews
    84%
  • Resorts 7 verified reviews
    93%
  • City Center Hotels 6 verified reviews
    82%
  • Boutiques 5 verified reviews
    94%
  • Branded Hotels 4 verified reviews
    73%
  • Airport/Conference Hotels 3 verified reviews
    97%
  • Hostels 1 verified reviews
    90%
  • Extended Stay & Serviced Apartments 1 verified reviews
    90%
  • Casinos 1 verified reviews
    90%

Amadeus – iHotelier® Reservations & Booking Engine Overview

Amadeus – iHotelier® Reservations & Booking Engine Overview

Amadeus' market-leading reservations and booking engine solutions deliver unmatched flexibility and scale of distribution for independent hoteliers and mid-scale chains. Create new demand and increase revenue with our powerful iHotelier Central Reservations System by automating distribution across web, mobile, voice, travel agent, OTA, and metasearch channels. Leverage our booking engine’s data-...

About Amadeus View website

Founded in 1987 | Headquarters in Madrid Spain | 14190 employees

Amadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler journey and help hospitality...

Other Products by Amadeus

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Integrates with

  • Revenue Management Systems
  • Property Management Systems
  • Business Intelligence
Browse integrations (28 verified)

What customers love about Amadeus – iHotelier® Reservations & Booking Engine

Like 89% recommend

E-Commerce Manager in Melbourne (Australia)

- Lots of options for all kinds of revenue and pricing strategies - Great new analytical tool - Integrates with all kinds of external 3rd party tools - The system offers many options for any type of strategies

Sales Manager in Campbell (United States)

* Friendly suport * Complete services * Easy to use it and a lot of custom service * Achieve in to reservations

Revenue Manager in Barcelona (Spain)

All the possibilities it gives to hoteliers. Flexible, easy and convenient. Lots of OTAS and possibilities for rate linkage and mark up management. Excellent res delivery.

Sales Developmental Coordinator in San Pedro (Belize)

They are very helpful and do their best to solve the issue I bring about. They provide courtesy calls for case I have open so we can solve the issue as soon as possible.

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Expert Q&A and Partner Recommendations

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Features

Other

13/14 features

Clients & references

References & testimonials

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Featured partners

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Awards & Certifications

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Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Australia
  • Mexico
  • Switzerland
  • United Arab Emirates
  • Ethiopia
  • Greece
  • Kenya

47 Verified Amadeus Reviews

Likelihood to Recommend
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March 28, 2022

Amadeus – iHotelier® Reservations & Booking Engine Review: Lousy experience

Digital Marketing Manager from Branded Hotels in Ciudad de México (Mexico)

Recommend 0/10
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What do you like most?

the way of selling is strange, as soon as you hire the problems begins, 8 months for integration, many errors detected that were never solved.

What do you dislike or think could be improved?

Poor customer service, usability, effectiveness in profile merge, integration cost, time and quality of responses from customer service, the honorability of staff,

Customer Support
1
Ease of Use
1
Value for money
1
Implementation
1

September 09, 2021

Amadeus – iHotelier® Reservations & Booking Engine Review: One of the Best Technologies

DOMS from Resorts in (Guatemala)

Recommend 10/10
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What do you like most?

Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including me...

What do you dislike or think could be improved?

Develop all new features to all modules like call center, better integration with payment gateways, faster response time from technical support system

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
5

December 19, 2018

Amadeus – iHotelier® Reservations & Booking Engine Review: Thank you, TravelClick is more easy for us to manage rate very fast

Assistant Reservation Manager from Luxury Hotels in Phnom Penh (Cambodia)

Recommend 10/10
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What do you like most?

Thank you, TravelClick is more easy for us to load and change Best Available Rate to all OTAs in faster just 5-10 minutes will reach to OTAs extranet and post their public website.

What do you dislike or think could be improved?

At this time, we do not have any Idea and will advise you for next review.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 17, 2018

Amadeus – iHotelier® Reservations & Booking Engine Review: Currently looking for an alternative

Revenue Manager from City Center Hotels in Cork (Ireland)

Recommend 0/10
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What do you like most?

I like what the product offers, however, the lack of helpfulness doesn't make it worth it, currently looking for an alternative

What do you dislike or think could be improved?

Training is not sufficient and helpdesk replies are delayed and completely unhelpful when they do arrival

Customer Support
0.5
Ease of Use
0.5
Value for money
0.5
Implementation
0.5

December 17, 2018

Amadeus – iHotelier® Reservations & Booking Engine Review: iHotelier CRS

Revenue Director from City Center Hotels in Luzern (Switzerland)

Recommend 10/10
Full blue star
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What do you like most?

iHotelier CRS

What do you dislike or think could be improved?

A RMS is still missing

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 17, 2018

Amadeus – iHotelier® Reservations & Booking Engine Review: Greatly helped us to achieve tremendous figures on direct bookings

Corporate Director Sales Marketing from Resorts in (Tunisia)

Recommend 10/10
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What do you like most?

Very professional and up to date Media campaign team. they greatly helped us to achieve tremendous figures on direct bookings. ihotelier is outstanding tool for end users and latest update with flash sale...

What do you dislike or think could be improved?

Technology is evolving so Travelclick will definitely follow to offer us the best as usual.

Customer Support
5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5

Pricing

Monthly subscription (Flat)
Monthly subscription (/room/month)

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Popular Amadeus – iHotelier® Reservations & Booking Engine Integrations

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