Planning for Hospitality Recovery – Revenue Management
Ratings Snapshot
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Ranked #8 out of 34 in Central Reservations Systems
Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreAmadeus – iHotelier® Reservations & Booking Engine Overview
Amadeus – iHotelier® Reservations & Booking Engine Overview
Amadeus' market-leading reservations and booking engine solutions deliver unmatched flexibility and scale of distribution for independent hoteliers and mid-scale chains. Create new demand and increase revenue with our powerful iHotelier Central Reservations System by automating distribution across web, mobile, voice, travel agent, OTA, and metasearch channels. Leverage our booking engine’s data-...
About Amadeus View website
Founded in 1987 | Headquarters in Madrid Spain | 14190 employeesAmadeus powers more personalized and authentic travel experiences. Our solutions are designed to enrich every stage of the traveler journey and help hospitality...
Other Products by Amadeus
Integrates with
- Revenue Management Systems
- Property Management Systems
- Business Intelligence
What customers love about Amadeus – iHotelier® Reservations & Booking Engine
Sales Manager in Campbell (United States)
* Friendly suport * Complete services * Easy to use it and a lot of custom service * Achieve in to reservations
Revenue Manager in Barcelona (Spain)
All the possibilities it gives to hoteliers. Flexible, easy and convenient. Lots of OTAS and possibilities for rate linkage and mark up management. Excellent res delivery.
Sales Developmental Coordinator in San Pedro (Belize)
They are very helpful and do their best to solve the issue I bring about. They provide courtesy calls for case I have open so we can solve the issue as soon as possible.
Expert Q&A and Partner Recommendations
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References & testimonials
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Featured partners
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Case studies

- Penta Hotels Case Study
- Unknown hotel type

- Stoney Creek Hotels Case Study
- Unknown hotel type
Awards & Certifications
Amadeus doesn’t have any awards or certifications
Active Markets
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- United States of America
- Mexico
- Australia
- Switzerland
- United Arab Emirates
- Canada
- Poland
- Germany
March 28, 2022
Amadeus – iHotelier® Reservations & Booking Engine Review: Lousy experience
Digital Marketing Manager from Branded Hotels in Ciudad de México (Mexico)
What do you like most?
the way of selling is strange, as soon as you hire the problems begins, 8 months for integration, many errors detected that were never solved.
What do you dislike or think could be improved?
Poor customer service, usability, effectiveness in profile merge, integration cost, time and quality of responses from customer service, the honorability of staff,
September 09, 2021
Amadeus – iHotelier® Reservations & Booking Engine Review: One of the Best Technologies
DOMS from Resorts in (Guatemala)
What do you like most?
Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including me...
What do you dislike or think could be improved?
Develop all new features to all modules like call center, better integration with payment gateways, faster response time from technical support system
December 19, 2018
Amadeus – iHotelier® Reservations & Booking Engine Review: Thank you, TravelClick is more easy for us to manage rate very fast
Assistant Reservation Manager from Luxury Hotels in Phnom Penh (Cambodia)
What do you like most?
Thank you, TravelClick is more easy for us to load and change Best Available Rate to all OTAs in faster just 5-10 minutes will reach to OTAs extranet and post their public website.
What do you dislike or think could be improved?
At this time, we do not have any Idea and will advise you for next review.
December 17, 2018
Amadeus – iHotelier® Reservations & Booking Engine Review: Currently looking for an alternative
Revenue Manager from City Center Hotels in Cork (Ireland)
What do you like most?
I like what the product offers, however, the lack of helpfulness doesn't make it worth it, currently looking for an alternative
What do you dislike or think could be improved?
Training is not sufficient and helpdesk replies are delayed and completely unhelpful when they do arrival
December 17, 2018
Amadeus – iHotelier® Reservations & Booking Engine Review: iHotelier CRS
Revenue Director from City Center Hotels in Luzern (Switzerland)
What do you like most?
iHotelier CRS
What do you dislike or think could be improved?
A RMS is still missing
December 17, 2018
Amadeus – iHotelier® Reservations & Booking Engine Review: Greatly helped us to achieve tremendous figures on direct bookings
Corporate Director Sales Marketing from Resorts in (Tunisia)
What do you like most?
Very professional and up to date Media campaign team. they greatly helped us to achieve tremendous figures on direct bookings. ihotelier is outstanding tool for end users and latest update with flash sale...
What do you dislike or think could be improved?
Technology is evolving so Travelclick will definitely follow to offer us the best as usual.
Pricing
Recent News & Content
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Resources & reports
The Hotelier's Guide to Loyalty
SiteMinder (The Channel Manager)
Channel ManagersWorld's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
Mews
Property Management SystemsAn innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences.
E-Commerce Manager in Melbourne (Australia)
- Lots of options for all kinds of revenue and pricing strategies - Great new analytical tool - Integrates with all kinds of external 3rd party tools - The system offers many options for any type of strategies