Cendyn Booking Engine

4.4 (151 REVIEWS)

HTR Score icon
HT Score  
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Kanchan, Amanda, John + 20 more experts recommend Cendyn

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Cendyn Booking Engine

Ranked 16 (out of 149) in Booking Engine

Transform lookers into bookers with market-first innovations and seamless transactions

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Bell avatar Bell - AI powered product analyst

I analyzed all of Cendyn’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like the Pegasus CRS system for its ease of use, real-time inventory management, and robust booking engine integration with multiple PMS, CMS, and CRMs. The system is praised for its dynamic pricing capabilities and the ability to increase direct bookings, effectively reducing distribution costs. The support team is often highlighted as responsive and helpful in resolving issues promptly. However, users report some interface connectivity issues, cumbersome photo uploading processes, and challenges with reporting capabilities. Despite these, the system’s flexibility, revenue optimization features, and user-friendly interface make it a valuable tool for hoteliers aiming to boost revenue and enhance the customer experience.

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Hyatt, Virgin, Onyx Hospitality Group & 350 others

Read their reviews

What Types of Hotels Cendyn is Popular For

Size

14 | X-Small (1-9 room)

59 | Small (10-49 room)

37 | Mid-Sized (50-99 room)

211 | Large (100-499 room)

90 | X-Large (500+ room)

Country

270 | United States

31 | France

15 | Canada

11 | Spain

9 | United Kingdom

6 | Italy

5 | South Africa

5 | India

4 | Mexico

4 | Ireland

4 | Australia

3 | United Arab Emirates

3 | Bahrain

2 | Saudi Arabia

2 | Denmark

2 | Switzerland

2 | Thailand

2 | New Zealand

1 | Belgium

1 | Morocco

1 | Greece

1 | Malaysia

1 | Bulgaria

1 | Singapore

1 | Sweden

1 | Cyprus

1 | Kenya

1 | Norway

1 | Myanmar

1 | Netherlands

1 | Japan

1 | Ghana

1 | Korea, South

1 | Qatar

1 | Colombia

1 | Germany

Type

205 | Boutique Hotels

187 | Luxury Hotels

170 | Resorts

168 | Branded Hotels

161 | City Center Hotels

124 | Bed & Breakfast & Inns

120 | Airport/Conference Hotels

91 | Limited Service & Budget Hotels

42 | Casinos

27 | Extended Stay & Serviced Apartments

26 | Hostels

21 | Vacation Rentals & Villas

13 | RV Parks & Campgrounds

9 | Motels

Region

289 | North America

73 | Europe

15 | Asia Pacific

8 | Africa

6 | Oceania

6 | Middle East

1 | South America

Category

172 | Hotel Reservations Software

151 | Booking Engine

66 | Meetings & Events Intelligence

57 | Digital Marketing Agencies

42 | Business Intelligence

39 | Revenue Management Systems

38 | Hotel Metasearch Management Software

27 | Hotel Rate Parity

22 | Hotel CRM & Email Marketing

19 | RFPs & Proposal Management Software

15 | Website Design

8 | Event Management Software

What is Cendyn?

Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Booking Engine is a robust booking engine platform designed specifically for the hospitality industry. It aims to enhance direct bookings and optimize revenue for hoteliers by seamlessly integrating with various property management systems (PMS), content management systems (CMS), and customer relationship management (CRM) systems. The platform offers real-time inventory management and dynamic pricing capabilities, allowing hoteliers to effectively manage their room availability and pricing strategies. Its features, such as automated email re-targeting, scarcity messaging, and strike-through pricing, are designed to convert potential guests into confirmed bookings. Time-bound marketing taglines and auto-generated landing pages are additional tools that help hotels create urgency and personalized booking experiences, thereby increasing conversion rates. Multi-property cross-selling features provide opportunities for hoteliers with multiple locations to promote and upsell inventory across their portfolio. Easy to use and flexible, Cendyn Booking Engine is an invaluable tool for those looking to boost direct bookings, reduce distribution costs, and ultimately enhance the overall customer experience. Its user-friendly interface and responsive support team ensure that hoteliers can quickly resolve any issues and focus on revenue optimization.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Cendyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Cendyn

FAQs

Capabilities

Dynamic pricing rules

Booking triggers and superior merchandising

Robust loyalty features

Conversion impacting features

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Available Add-ons & Modules

Direct booking personalized banners

Website Design
Boost direct bookings with personalization messaging that uses real-time CRS connectivity to drive higher conversion rates on your website, before guests enter the booking engine. Personalized messages can be delivered to specific customer segments and include a wide range of messages such as OTA rate comparisons, CRM and advertising messages, special offers, the number of rooms still available and booking volumes.

PREMIUM ADD-ON

Cendyn Reviews Summary

4.4
Very Good
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cendyn Booking Engine is the #12 most trending product in the Booking Engine category (out of 149) and the #405 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
74 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Cendyn Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cendyn Average Cendyn

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1

Success Stories

30

References

41

Featured Customers

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Cendyn Reviews

Hotelier Rating

Excellent
105
Very Good
22
Average
16
Poor
6
Terrible
2

Property Size

  • X-Small (4)
  • Small (25)
  • Mid-Sized (15)
  • Large (71)
  • X-Large (30)

Country

  • United States
    United States
    (105)
  • South Africa
    South Africa
    (5)
  • Canada
    Canada
    (4)
  • Australia
    Australia
    (3)
  • United Kingdom
    United Kingdom
    (3)
  • Bahrain
    Bahrain
    (3)
  • India
    India
    (2)
  • Italy
    Italy
    (2)
  • Kenya
    Kenya
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Spain
    Spain
    (1)
  • Ireland
    Ireland
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Qatar
    Qatar
    (1)
  • Singapore
    Singapore
    (1)
  • Sweden
    Sweden
    (1)
  • Cyprus
    Cyprus
    (1)

Region

  • North America
    North America
    (109)
  • Europe
    Europe
    (9)
  • Asia Pacific
    Asia Pacific
    (7)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (2)
  • Africa
    Africa
    (7)
1

Worst experience. Vindictive company.

Owner from 500+ room Boutique in Louisville (United States)

Verified
1 months ago
They have a lot that they could offer if they could actually fulfill what they promise. When they can't full fill what they promise, they get a lawyer to come after you and your business. Don't engage with them. Many other companies are better.
Country United States
Owner
X-Large Hotel
9

Easy way to understand the market.

Area Sales Manager from 100 to 199 room Boutique in Portland (United States)

Verified
7 months ago
Unmatched Market Insight: The ability to see future booking trends and competitive market activity well in advance, giving a clear edge in setting strategy and pricing. Targeted Prospecting: Access to a vast database of groups and meeting planners who have previously used competitor hotels, allowing for highly efficient and specific sales o...
Country United States
Area Sales Manager
Large Hotel
8

Booking Engine

marketing manager from 25-49 room Resort in Castries (Caribbean)

Verified
8 months ago
The platform has provided us with a strong foundation for driving more direct bookings while offering guests ease of access.
Country Caribbean
marketing manager
Small Hotel
10

Pegasus Is A Great Technology Partner, Look Forward To Growing With Them!

Director of Digital Marketing from 500+ room Boutique in Las Vegas (United States)

Verified
8 months ago
Pegasus has great support with amazing, very responsive account reps that truly care about your business and work with you to find solutions to your issues, no matter how big or small. The Pegasus team is very knowledgeable about their products and even when discussing new product opportunities, you never feel any sales pressure - just w...
Country United States
Director of Digital Marketing
X-Large Hotel
10

Reliable booking engine & metasearch solutions that drive results

Group Sales Manager from 200 to 499 room Boutique in Atlanta (United States)

Verified
8 months ago
Cendyn’s booking engine is very easy to use and has helped us get more direct bookings while making the process smoother for our guests. It’s intuitive and quick, which makes it easy for both our team and our guests to navigate without frustration. The metasearch management tool has been a great asset in keeping our hotel visible across all...
Country United States
Group Sales Manager
Large Hotel
10

Easy to Use

Executive Meetings Manager from 200 to 499 room Branded Hotel in Allen (United States)

Verified
8 months ago
I am able to research companies, find contacts, and prospect effortlessly. Navigating through the app for prospecting couldn't be easier.
Country United States
Executive Meetings Manager
Large Hotel
Natalie from Cendyn replied
Thank you for your feedback! We’re glad to hear Knowland is making company research, contact discovery, and prospecting so easy. Your note about making the AI interface more prominent is incredibly helpful, and I’ve highlighted it for our product team.
10

Seamless, reliable, and user-friendly solutions that save time and boost bookings

Sales Manager from 500+ room Branded Hotel in Houston (United States)

Verified
8 months ago
Cendyn’s Booking Engine and Hotel Reservations Software have made managing reservations so much easier with a smooth and intuitive interface. The automation has reduced manual errors, improved efficiency, and helped us capture more direct bookings. The RFP & Proposal Management Software has been a real game-changer, it eliminates the endles...
Country United States
Sales Manager
X-Large Hotel
10

Whether going back to the basics or customizing a sales call, or outreach solicitation - I know we're covered.

Senior Sales - Space Optimization from 500+ room Branded Hotel in Anaheim (United States)

Verified
8 months ago
Efficient and straight forward. I don't waste any time lost within the portal or frustrated with a report not working - very dependable.
Country United States
Senior Sales - Space Optimization
X-Large Hotel
Natalie from Cendyn replied
We really value your feedback! It’s great to hear the platform is dependable and straightforward. Your notes on linking third parties to accounts, as well as including guest room estimates, help us understand what’s most important to you as we continue enhancing the platform.
8

Exceptional support team and CSM

Regional DORM from 100 to 199 room Boutique in (United Kingdom)

Verified
8 months ago
Their support team is responsive and timely and detailed. CSM, Raymond Schum has been exceptional with his guidance on how to best optimize the applications available and provide alternatives so that we remain productive. This relates to determining how to best structure our strategy within the backend so that it is easier and efficient for...
Country United Kingdom
Regional DORM
Large Hotel
10

Raymond Schum - 10 Star Rating

Reservations Manager from 500+ room Boutique in New York City (United States)

Verified
8 months ago
Raymond Schum is so smart and responsive. He answers every question and helps teach you how to do it on your own as well.
Country United States
Reservations Manager
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 16

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

The Cendyn product suite is one of the most comprehensive in the industry. Because of that, they can act as a "one-stop-shop" for hospitality technology and meet all the requirements of most companies.

Question:

What differentiates this product or service from the competition?

Answer:

Cendyn is differentiated because of its breadth of services and the applications it offers. In addition, they are masterful at integrating and making sure all of their products communicate and work together seamlessly. No other company in hospitality tech can do as much as they can well.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take a close look at everything that Cendyn can offer. They have a lot more products and services than many realize and I'm sure that almost every hotelier can benefit from their vast product offering.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 1 recommend
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Reid Webster SVP Partnerships @ LaaSie.ai
RecommendationAvatar
James Nannos Global Partnerships & Channel Manager @ OTA Insight
Are you a consultant or vendor that recommends Cendyn? Leave a recommendation

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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2026

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Response Time

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