Cendyn Booking Engine

4.4 (151 REVIEWS)

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HT Score  
71 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Amanda Anderson John Lingos-Webb Kanchan Vetal Melissa Jurkoic Kilian Allesch Holly Zoba

Amanda, John, Kanchan + 20 more experts recommend Cendyn

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Cendyn Booking Engine

Ranked 19 (out of 151) in Booking Engine

More direct bookings. Less commission. Powered by smarter distribution.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Cendyn’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like the Pegasus CRS system for its ease of use, real-time inventory management, and robust booking engine integration with multiple PMS, CMS, and CRMs. The system is praised for its dynamic pricing capabilities and the ability to increase direct bookings, effectively reducing distribution costs. The support team is often highlighted as responsive and helpful in resolving issues promptly. However, users report some interface connectivity issues, cumbersome photo uploading processes, and challenges with reporting capabilities. Despite these, the system’s flexibility, revenue optimization features, and user-friendly interface make it a valuable tool for hoteliers aiming to boost revenue and enhance the customer experience.

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Hyatt, Virgin, Onyx Hospitality Group & 350 others

Read their reviews

What Types of Hotels Cendyn is Popular For

Size

14 | X-Small (1-9 room)

61 | Small (10-49 room)

38 | Mid-Sized (50-99 room)

211 | Large (100-499 room)

89 | X-Large (500+ room)

Country

270 | United States

31 | France

15 | Canada

11 | Spain

9 | United Kingdom

6 | India

6 | Italy

5 | South Africa

4 | Mexico

4 | Ireland

4 | Australia

3 | United Arab Emirates

3 | Bahrain

2 | Saudi Arabia

2 | Denmark

2 | Switzerland

2 | Thailand

2 | New Zealand

1 | Myanmar

1 | Morocco

1 | Greece

1 | Malaysia

1 | Bulgaria

1 | Singapore

1 | Sweden

1 | Cyprus

1 | Kenya

1 | Norway

1 | Netherlands

1 | Belgium

1 | Japan

1 | Ghana

1 | Korea, South

1 | Qatar

1 | Germany

Type

207 | Boutique Hotels

187 | Luxury Hotels

171 | Resorts

169 | Branded Hotels

167 | City Center Hotels

124 | Bed & Breakfast & Inns

122 | Airport/Conference Hotels

91 | Limited Service & Budget Hotels

42 | Casinos

28 | Extended Stay & Serviced Apartments

26 | Hostels

21 | Vacation Rentals & Villas

13 | RV Parks & Campgrounds

9 | Motels

Region

289 | North America

73 | Europe

16 | Asia Pacific

8 | Africa

6 | Oceania

6 | Middle East

Category

172 | Hotel Reservations Software

151 | Booking Engine

66 | Meetings & Events Intelligence

57 | Digital Marketing Agencies

42 | Business Intelligence

39 | Revenue Management Systems

38 | Hotel Metasearch Management Software

27 | Hotel Rate Parity

22 | Hotel CRM & Email Marketing

19 | RFPs & Proposal Management Software

15 | Website Design

8 | Event Management Software

Cendyn Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Booking Engine for Enterprise Hotels
#2 of 12
Best Booking Engine for Casinos
#2 of 7
Best Booking Engine for hotels in United States
#2 of 16

Cendyn Booking Engine Rankings

By size
Best Booking Engine for Small Hotels 86% recommended by 26 Small hotels
#18 of 38
Cendyn is a top Booking Engine pick among small hotels on HotelTechReport, praised for its ability to implement dynamic pricing and manage various rate plans, which significantly drives direct bookings. Hoteliers appreciate how it provides a "strong foundation for driving more direct bookings."
Best Booking Engine for Mid-sized Hotels 88% recommended by 53 Mid-sized hotels
#12 of 36
Cendyn is a top Booking Engine pick among mid-sized hotels on HotelTechReport, recognized for its "fast and reliable support," which enables properties to address issues promptly and maintain smooth operations. Users appreciate how the booking engine helps generate more direct bookings and enhances overall guest engagement.
Best Booking Engine for Large Hotels 92% recommended by 32 Large hotels
#7 of 22
Cendyn is a top Booking Engine pick among large hotels on HotelTechReport for its Dynamic Pricing Rules that allow for swift adjustments in response to market changes, helping hotels optimize revenue and remain competitive.
Best Booking Engine for Enterprise Hotels 87% recommended by 30 Enterprise hotels
#2 of 12
Cendyn is a top Booking Engine pick among X Large hotels on HotelTechReport, praised for its ability to integrate multiple business verticals into the booking flow, which enhances revenue potential and provides guests with more purchasing options.
By type
Best Booking Engine for Casinos 89% recommended by 15 Casinos hotels
#2 of 7
Cendyn is a top Booking Engine pick among Casino on HotelTechReport, as it enables dynamic pricing that allows hotels to effectively showcase offerings and stay competitive against larger OTAs. Hoteliers appreciate the ability to “dynamically price and beautifully showcase” their products to enhance revenue potential.
Best Booking Engine for Motels 88% recommended by 5 Motels hotels
#9 of 9
Cendyn is a top Booking Engine pick among motels on HotelTechReport, valued for its "versatility on pricing" which allows for tailored rate plans and add-ons. This flexibility empowers hoteliers to craft offers that meet specific market demands.
Best Booking Engine for City Center Hotels 88% recommended by 66 City Center Hotels hotels
#10 of 33
Cendyn is a top Booking Engine pick among city-center hotels on HotelTechReport, thanks to its dynamic pricing rules that allow properties to create tailored promotions easily, adapting to changing market demands. Hoteliers appreciate that these capabilities contribute to higher conversion rates and direct bookings.
Best Booking Engine for Branded Hotels 91% recommended by 43 Branded Hotels hotels
#10 of 29
Cendyn is a top Booking Engine pick among branded hotels on HotelTechReport, thanks to its metasearch management tool that maintains visibility across major channels, helping capture more bookings. Hoteliers appreciate that this enhances their competitive pricing while allowing their teams to focus more on guest service.
Best Booking Engine for Luxury Hotels 88% recommended by 64 Luxury Hotels hotels
#8 of 36
Cendyn is a top Booking Engine pick among luxury hotels on HotelTechReport for its dynamic pricing rules feature that enables properties to easily create promotions and manage complex pricing strategies, enhancing direct bookings and staying competitive.
Best Booking Engine for Other 87% recommended by 29 Other hotels
#9 of 23
Cendyn is a top Booking Engine pick among other hotels on HotelTechReport due to its ability to provide detailed and organized displays of room type categories, which helps properties effectively showcase their unique offerings. Hoteliers appreciate that the system allows them to bundle and feature these room types, driving additional bookings.
Best Booking Engine for Boutique Hotels 90% recommended by 88 Boutique Hotels hotels
#9 of 35
Cendyn is a top Booking Engine pick among boutique hotels on HotelTechReport for its Dynamic Pricing Rules, which allow properties to easily create promotional rates during specific periods, enhancing their competitive edge in the market.
Best Booking Engine for Extended Stay & Serviced Apartments 86% recommended by 16 Extended Stay & Serviced Apartments hotels
#9 of 22
Cendyn is a top Booking Engine pick among Extended-Stay-Serviced-Apartments on HotelTechReport, as it enhances direct bookings with features like a user-facing interface that is "more thoroughly designed around user experience," boosting conversions significantly.
Best Booking Engine for RV Parks & Campgrounds 94% recommended by 7 RV Parks & Campgrounds hotels
#8 of 11
Cendyn is a top Booking Engine pick among Rv-Parks-Campgrounds on HotelTechReport, noted for its fast response times that resolve issues often within a day, which greatly assists in maintaining seamless operations.
Best Booking Engine for Bed & Breakfast & Inns 89% recommended by 48 Bed & Breakfast & Inns hotels
#11 of 37
Cendyn is a top Booking Engine pick among Bed-N-Breakfast on HotelTechReport for its Dynamic Pricing Rules, which allow properties to create time-sensitive promotions without manual updates, enhancing the chance of securing direct bookings.
Best Booking Engine for Airport/Conference Hotels 91% recommended by 32 Airport/Conference Hotels hotels
#12 of 34
Cendyn is a top Booking Engine pick among conference hotels on HotelTechReport because it offers dynamic pricing rules that allow teams to create promotional rates without manual updates, ensuring competitive pricing and maximized direct bookings.
Best Booking Engine for Resorts 87% recommended by 67 Resorts hotels
#11 of 32
Cendyn is a top Booking Engine pick among resorts on HotelTechReport, praised for its highly customizable platform that enables hotels to align their booking engine with specific branding and design needs. Hoteliers appreciate how it allows for personalized guest experiences while efficiently collecting information relevant to each stay.
Best Booking Engine for Hostels 90% recommended by 8 Hostels hotels
#11 of 12
Cendyn is a top Booking Engine pick among hostels on HotelTechReport, noted for its "quick and efficient" support that helps optimize the booking journey and generate revenue. Hoteliers appreciate the continuous feedback for improving reservation strategies.
Best Booking Engine for Limited Service & Budget Hotels 92% recommended by 31 Limited Service & Budget Hotels hotels
#12 of 30
Cendyn is a top Booking Engine pick among limited-service-budget hotels on HotelTechReport, praised for its ability to implement dynamic pricing rules that allow for quick and accurate rate updates, helping hotels capture more direct bookings. Hoteliers appreciate how this flexibility "makes the process smoother for our guests."
Best Booking Engine for Vacation Rentals & Villas 96% recommended by 8 Vacation Rentals & Villas hotels
#11 of 19
Cendyn is a top Booking Engine pick among Vacation-Rentals-Villas on HotelTechReport, known for its formula-based pricing model that enables flexible rate plan creation and supports creative revenue optimization. Hoteliers cite robust support from the Cendyn team as key to successfully onboarding properties.
By region
Best Booking Engine for hotels in North America 88% recommended by 109 hotels in North America
#3 of 19
Cendyn is a top Booking Engine pick among North America on HotelTechReport, praised for its advanced purchase and best available rate options that enhance the booking experience. Hoteliers highlight the platform's customization capabilities for brand alignment, enabling smoother guest interactions and more direct bookings.
Best Booking Engine for hotels in Africa 89% recommended by 7 hotels in Africa
#5 of 7
Cendyn is a top Booking Engine pick among Africa on HotelTechReport because it enables mid-sized hotels to realize a 30% increase in direct bookings, with features like cross-selling options and multi-currency support that help drive revenue.
Best Booking Engine for hotels in Asia Pacific 87% recommended by 7 hotels in Asia Pacific
#18 of 18
Cendyn is a top Booking Engine pick among Asia Pacific on HotelTechReport for its flexible promotion tools that allow hotels to target specific markets effectively, enhancing direct bookings and reducing commission fees.
Best Booking Engine for hotels in Europe 91% recommended by 9 hotels in Europe
#27 of 35
Cendyn is a top Booking Engine pick among mid-sized hotels in Europe on HotelTechReport. Hoteliers highlight the exceptional support from their team, noting that they provide "timely and detailed" guidance to optimize the platform, which ensures properties can effectively manage their strategies without feeling lost.
By country
Best Booking Engine for hotels in United States 88% recommended by 105 hotels in United States
#2 of 16
Cendyn is a top Booking Engine pick among mid-sized hotels in the United States on HotelTechReport, recognized for its ability to showcase unique room types and manage dynamic pricing, enhancing direct bookings. Hoteliers appreciate that it allows teams to present promotions and pricing discrepancies effectively, helping maintain competitiveness.
Best Booking Engine for hotels in South Africa 86% recommended by 5 hotels in South Africa
#4 of 4
Cendyn is a top Booking Engine pick among South Africa on HotelTechReport, noted for helping hotels increase direct business by 30% through effective guest segmentation and targeted campaigns. This capability supported them during challenges like Covid's lockdown, making it essential for driving revenue.

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What is Cendyn?

Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Booking Engine is a hotel booking engine and central reservations platform that turns website traffic into commission-free direct bookings. It combines real-time rate and inventory management with a mobile-first booking flow, price comparison, and price matching to keep direct rates competitive. It also integrates with PMS, RMS, loyalty, and CRM systems to personalize offers, support upsells and add-ons, and help hotels increase revenue while reducing distribution costs.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Cendyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Cendyn

FAQs

Capabilities

Dynamic pricing rules

Booking triggers and superior merchandising

Robust loyalty features

Conversion impacting features

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Available Add-ons & Modules

Direct booking personalized banners

Website Design
Boost direct bookings with personalization messaging that uses real-time CRS connectivity to drive higher conversion rates on your website, before guests enter the booking engine. Personalized messages can be delivered to specific customer segments and include a wide range of messages such as OTA rate comparisons, CRM and advertising messages, special offers, the number of rooms still available and booking volumes.

PREMIUM ADD-ON

Cendyn Reviews Summary

4.4
Very Good
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cendyn Booking Engine is the #14 most trending product in the Booking Engine category (out of 151) and the #472 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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71 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Cendyn Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cendyn Average Cendyn

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Success Stories

30

References

41

Featured Customers

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Cendyn Reviews

Hotelier Rating

Excellent
105
Very Good
22
Average
16
Poor
6
Terrible
2

Property Size

  • X-Small (4)
  • Small (27)
  • Mid-Sized (15)
  • Large (70)
  • X-Large (30)

Country

  • United States
    United States
    (105)
  • South Africa
    South Africa
    (5)
  • Canada
    Canada
    (4)
  • Australia
    Australia
    (3)
  • United Kingdom
    United Kingdom
    (3)
  • Bahrain
    Bahrain
    (3)
  • India
    India
    (2)
  • Italy
    Italy
    (2)
  • Kenya
    Kenya
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Spain
    Spain
    (1)
  • Ireland
    Ireland
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Qatar
    Qatar
    (1)
  • Singapore
    Singapore
    (1)
  • Sweden
    Sweden
    (1)
  • Cyprus
    Cyprus
    (1)

Region

  • North America
    North America
    (109)
  • Europe
    Europe
    (9)
  • Asia Pacific
    Asia Pacific
    (7)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (2)
  • Africa
    Africa
    (7)
1

Worst experience. Vindictive company.

Owner from 500+ room Boutique in Louisville (United States)

Verified
7 months ago
They have a lot that they could offer if they could actually fulfill what they promise. When they can't full fill what they promise, they get a lawyer to come after you and your business. Don't engage with them. Many other companies are better.
Country United States
Owner
X-Large Hotel
9

Easy way to understand the market.

Area Sales Manager from 100 to 199 room Boutique in Portland (United States)

Verified
12 months ago
Unmatched Market Insight: The ability to see future booking trends and competitive market activity well in advance, giving a clear edge in setting strategy and pricing. Targeted Prospecting: Access to a vast database of groups and meeting planners who have previously used competitor hotels, allowing for highly efficient and specific sales o...
Country United States
Area Sales Manager
Large Hotel
8

Booking Engine

marketing manager from 25-49 room Resort in Castries (Caribbean)

Verified
13 months ago
The platform has provided us with a strong foundation for driving more direct bookings while offering guests ease of access.
Country Caribbean
marketing manager
Small Hotel
10

Pegasus Is A Great Technology Partner, Look Forward To Growing With Them!

Director of Digital Marketing from 500+ room Boutique in Las Vegas (United States)

Verified
13 months ago
Pegasus has great support with amazing, very responsive account reps that truly care about your business and work with you to find solutions to your issues, no matter how big or small. The Pegasus team is very knowledgeable about their products and even when discussing new product opportunities, you never feel any sales pressure - just w...
Country United States
Director of Digital Marketing
X-Large Hotel
10

Reliable booking engine & metasearch solutions that drive results

Group Sales Manager from 200 to 499 room Boutique in Atlanta (United States)

Verified
13 months ago
Cendyn’s booking engine is very easy to use and has helped us get more direct bookings while making the process smoother for our guests. It’s intuitive and quick, which makes it easy for both our team and our guests to navigate without frustration. The metasearch management tool has been a great asset in keeping our hotel visible across all...
Country United States
Group Sales Manager
Large Hotel
10

Easy to Use

Executive Meetings Manager from 200 to 499 room Branded Hotel in Allen (United States)

Verified
13 months ago
I am able to research companies, find contacts, and prospect effortlessly. Navigating through the app for prospecting couldn't be easier.
Country United States
Executive Meetings Manager
Large Hotel
Natalie from Cendyn replied
Thank you for your feedback! We’re glad to hear Knowland is making company research, contact discovery, and prospecting so easy. Your note about making the AI interface more prominent is incredibly helpful, and I’ve highlighted it for our product team.
10

Seamless, reliable, and user-friendly solutions that save time and boost bookings

Sales Manager from 500+ room Branded Hotel in Houston (United States)

Verified
13 months ago
Cendyn’s Booking Engine and Hotel Reservations Software have made managing reservations so much easier with a smooth and intuitive interface. The automation has reduced manual errors, improved efficiency, and helped us capture more direct bookings. The RFP & Proposal Management Software has been a real game-changer, it eliminates the endles...
Country United States
Sales Manager
X-Large Hotel
10

Whether going back to the basics or customizing a sales call, or outreach solicitation - I know we're covered.

Senior Sales - Space Optimization from 500+ room Boutique in Anaheim (United States)

Verified
13 months ago
Efficient and straight forward. I don't waste any time lost within the portal or frustrated with a report not working - very dependable.
Country United States
Senior Sales - Space Optimization
X-Large Hotel
Natalie from Cendyn replied
We really value your feedback! It’s great to hear the platform is dependable and straightforward. Your notes on linking third parties to accounts, as well as including guest room estimates, help us understand what’s most important to you as we continue enhancing the platform.
8

Exceptional support team and CSM

Regional DORM from 100 to 199 room Boutique in (United Kingdom)

Verified
13 months ago
Their support team is responsive and timely and detailed. CSM, Raymond Schum has been exceptional with his guidance on how to best optimize the applications available and provide alternatives so that we remain productive. This relates to determining how to best structure our strategy within the backend so that it is easier and efficient for...
Country United Kingdom
Regional DORM
Large Hotel
10

Raymond Schum - 10 Star Rating

Reservations Manager from 500+ room Boutique in New York City (United States)

Verified
14 months ago
Raymond Schum is so smart and responsive. He answers every question and helps teach you how to do it on your own as well.
Country United States
Reservations Manager
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 16

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

The Cendyn product suite is one of the most comprehensive in the industry. Because of that, they can act as a "one-stop-shop" for hospitality technology and meet all the requirements of most companies.

Question:

What differentiates this product or service from the competition?

Answer:

Cendyn is differentiated because of its breadth of services and the applications it offers. In addition, they are masterful at integrating and making sure all of their products communicate and work together seamlessly. No other company in hospitality tech can do as much as they can well.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take a close look at everything that Cendyn can offer. They have a lot more products and services than many realize and I'm sure that almost every hotelier can benefit from their vast product offering.

John Lingos-Webb Krystal De Anda Reid Webster + 1 recommend
Recommended by
John Lingos-Webb
John Lingos-Webb Global Partnerships & Alliances @ Duetto
Krystal De Anda
Krystal De Anda Partnerships Manager @ OTA Insight
Reid Webster
Reid Webster SVP Partnerships @ LaaSie.ai
James Nannos
James Nannos Global Partnerships & Channel Manager @ OTA Insight
John Lingos-Webb
John Lingos-Webb Global Partnerships & Alliances @ Duetto
Krystal De Anda
Krystal De Anda Partnerships Manager @ OTA Insight
Reid Webster
Reid Webster SVP Partnerships @ LaaSie.ai
James Nannos
James Nannos Global Partnerships & Channel Manager @ OTA Insight
Are you a consultant or vendor that recommends Cendyn? Leave a recommendation

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Cendyn

4 years ago

Cendyn Announces Acquisition of digitalhotelier

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Cendyn

4 years ago

Cendyn Names Subhobroto Biswas Managing Director & General Manager of India

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Cendyn

4 years ago

Cendyn Announces Partnership with OpenTable to Integrate Hotel Reservation and Dining Data into a Unified Guest Profile

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Cendyn

4 years ago

Top RMS Reports Every Hotel Revenue Manager needs to know

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Cendyn

4 years ago

Cendyn Launches the Cendyn Hospitality Cloud for Hoteliers Looking to Drive Direct Bookings

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Cendyn

4 years ago

6 Easy Ways to Spruce Up Your Hotel’s Website

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Cendyn

4 years ago

7 Smart Ways to Generate Non-Room Revenue and Boost Loyalty

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Cendyn

4 years ago

Cendyn and Pegasus Complete Merger

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Cendyn

4 years ago

Cendyn and Pegasus to Merge

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Cendyn

5 years ago

Coco Collection Selects Cendyn to Power their CRM and Loyalty Programs

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Cendyn

5 years ago

Worldline Partners with Cendyn to Enhance Online Payment Capabilities in the Hospitality Industry

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Cendyn

5 years ago

Cendyn Partners with Oaky to Create an Unparalleled Experience for Hotel Guests

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Cendyn

5 years ago

NextGuest Merges with Cendyn - Creates the Largest Scalable CRM & Digital Marketing Provider for the Hospitality Industry

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Cendyn

5 years ago

Cendyn Announces Next-Generation Customer Data Platform, Starling

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Cendyn

6 years ago

10 New Creative Room Types to Boost Revenue

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Cendyn

6 years ago

Audiences: The Most Powerful Segmentation in Hospitality

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Cendyn Integrations

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Support

Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2026

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Response Time

Less than a day

Recommended

90%

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