Amadeus- iHotelier Booking Engine

4.3 (88 REVIEWS)

HTR Score icon
HT Score  
27 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Product Banner

Amadeus- iHotelier Booking Engine

4.3 (88 REVIEWS)

Ranked 25 (out of 136) in Booking Engine

Maximize direct bookings and recapture lost revenue.

User avatar image User avatar image User avatar image

What is Amadeus?

Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
Amadeus – iHotelier® Booking Engine 4.0 is an advanced booking engine designed to enhance direct booking channels for hotels. It transforms website visitors into confirmed guests by providing a simple, intuitive, and responsive user experience across all devices. The platform effectively guides users through the booking process with interactive message displays and clear calls to action, ensuring a seamless experience. Additionally, it offers targeted merchandising of add-on services and upgrades, increasing revenue opportunities. The booking engine also features tools to re-engage users who abandon the booking process, making it easier for them to complete their reservations. This makes iHotelier® Booking Engine 4.0 a valuable asset for hoteliers aiming to improve their direct booking performance and overall revenue strategy.

Capabilities

Enhance hotel visibility, direct bookings and repeat business.

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Amadeus Reviews Summary

4.3
Very Good
Ease of Use
4.2/5
Customer Support
4.1/5
ROI
4.1/5
Implementation
4.0/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Amadeus- iHotelier Booking Engine is the #14 most trending product in the Booking Engine category (out of 136) and the #358 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
27 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Amadeus Pricing

Pricing Available By Request

Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

0

Success Stories

25

References

2

Featured Customers

Amadeus Case Studies

profile-empty-state.svg

Amadeus doesn’t have any case studies available

Popularity by Segment

Size

8 | X-Small (1-9 room)

9 | Small (10-24 room)

19 | Medium (25-74 room)

53 | Large (75-199 room)

98 | X-Large (200+ room)

Country

107 | United States of America

11 | Mexico

7 | India

5 | Australia

5 | United Kingdom

5 | United Arab Emirates

4 | Canada

4 | Philippines

4 | Thailand

4 | Switzerland

3 | Pakistan

2 | Saudi Arabia

2 | Poland

2 | China

2 | Spain

2 | Belgium

2 | Guatemala

1 | Indonesia

1 | Morocco

1 | Venezuela

1 | Tunisia

1 | Ireland

1 | Cape Verde

1 | Japan

1 | Kenya

1 | Ethiopia

1 | Italy

1 | Belize

1 | Cambodia

1 | Greece

1 | Germany

1 | Romania

1 | Qatar

1 | Honduras

1 | Malta

1 | Argentina

Type

93 | Luxury Hotels

84 | Branded Hotels

66 | Airport/Conference Hotels

63 | City Center Hotels

54 | Boutiques

49 | Bed & Breakfast & Inns

41 | Resorts

32 | Limited Service & Budget Hotels

12 | Extended Stay & Serviced Apartments

9 | Hostels

7 | Casinos

7 | Motels

2 | Vacation Rentals & Villas

1 | RV Parks & Campgrounds

Region

122 | North America

21 | Europe

20 | Asia Pacific

11 | Middle East

5 | Oceania

5 | South America

5 | Africa

1 | Central America

Category

88 | Booking Engine

55 | Rate Shopping

46 | Hotel Reservations Systems

39 | Event Management Software

34 | Business Intelligence

31 | Staff Collaboration Tools

18 | Digital Marketing Agencies

8 | Hotel CRM & Email Marketing

6 | RFPs & Proposal Management Software

3 | Housekeeping Software

2 | Property Management Systems

More Products by Amadeus

https://ucarecdn.com/3400ff9c-42c6-41b2-8404-0563c12692d1/-/crop/1325x829/0,0/-/preview/
https://ucarecdn.com/5f44e59c-285a-4727-a76c-fc8ee220fe08/-/crop/1504x939/0,0/-/preview/
https://ucarecdn.com/0ba5eb82-f7f6-4f27-90bc-3057ff89e6ed/-/crop/763x764/2,0/-/preview/
https://ucarecdn.com/03f618ea-ef4d-4fe3-bec8-0d6cdbba8a62/-/crop/1003x627/0,0/-/preview/
https://ucarecdn.com/ccc138ac-f514-4d21-95e1-a96d132fe506/-/crop/1500x936/0,0/-/preview/
https://ucarecdn.com/91edd281-4247-487a-b8fa-06672d5c9332/-/crop/1003x627/0,0/-/preview/
https://ucarecdn.com/2b007231-ee36-4b3c-9c65-973013067ae1/-/crop/949x594/0,41/-/preview/
https://ucarecdn.com/0ba5eb82-f7f6-4f27-90bc-3057ff89e6ed/-/crop/763x764/2,0/-/preview/
https://ucarecdn.com/1e107abb-2469-4c43-865b-8863bee96888/-/crop/774x484/123,0/-/preview/
https://ucarecdn.com/ff83e8da-c841-405b-9eb6-cdffb7b21a27/-/crop/1001x625/19,0/-/preview/
/uploads/2017/11/Diagramming3.jpg
/uploads/2017/11/MeetingBroker1.png
https://ucarecdn.com/d32c7bd6-cb5b-4c75-9aab-7a0f0f4325ff/
https://ucarecdn.com/a70e77af-5f16-4ec2-9058-64ac11c6b321/-/crop/1487x930/216,0/-/preview/

Amadeus Reviews

Hotelier Rating

Excellent
141
Very Good
43
Average
33
Poor
19
Terrible
8

Property Size

  • X-Small (8)
  • Small (9)
  • Medium (19)
  • Large (53)
  • X-Large (98)

Country

  • United States of America
    United States of America
    (107)
  • Mexico
    Mexico
    (11)
  • India
    India
    (7)
  • Australia
    Australia
    (5)
  • United Kingdom
    United Kingdom
    (5)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Canada
    Canada
    (4)
  • Philippines
    Philippines
    (4)
  • Thailand
    Thailand
    (4)
  • Switzerland
    Switzerland
    (4)
  • Pakistan
    Pakistan
    (3)
  • Saudi Arabia
    Saudi Arabia
    (2)
  • Poland
    Poland
    (2)
  • China
    China
    (2)
  • Spain
    Spain
    (2)
  • Belgium
    Belgium
    (2)
  • Guatemala
    Guatemala
    (2)
  • Indonesia
    Indonesia
    (1)
  • Morocco
    Morocco
    (1)
  • Venezuela
    Venezuela
    (1)
  • Tunisia
    Tunisia
    (1)
  • Ireland
    Ireland
    (1)
  • Cape Verde
    Cape Verde
    (1)
  • Japan
    Japan
    (1)
  • Kenya
    Kenya
    (1)
  • Ethiopia
    Ethiopia
    (1)
  • Italy
    Italy
    (1)
  • Belize
    Belize
    (1)
  • Cambodia
    Cambodia
    (1)
  • Greece
    Greece
    (1)
  • Germany
    Germany
    (1)
  • Romania
    Romania
    (1)
  • Qatar
    Qatar
    (1)
  • Honduras
    Honduras
    (1)
  • Malta
    Malta
    (1)
  • Argentina
    Argentina
    (1)

Region

  • North America
    North America
    (122)
  • Europe
    Europe
    (21)
  • Asia Pacific
    Asia Pacific
    (20)
  • Oceania
    Oceania
    (5)
  • Middle East
    Middle East
    (11)
  • South America
    South America
    (5)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (5)

Hoteliers say

NEW AI Review summary

Hoteliers like the functionality and integration capabilities of TravelClick, particularly its iHotelier CRS. It's praised for enhancing revenue strategy through advanced pricing and reporting tools. Despite excellence in direct booking solutions and market intelligence, common criticisms include lag in customer service responses, integration challenges, and complexity in some functionalities, highlighting areas for potential buyer scrutiny.

AI-generated from the text of customer reviews

Ease of Use
Revenue Enhancement
Integration Capabilities
Customer Service
Complexity and Usability Issues
Advanced Reporting and Analytics
Market Intelligence
Lag in Feature Implementation
Training and Support
Photo Management
0

Lousy experience

Digital Marketing Manager from 50-74 room Bed & Breakfast & Inn in Mexico City (Mexico)

Verified
2 years ago
the way of selling is strange, as soon as you hire the problems begins, 8 months for integration, many errors detected that were never solved.
Country Mexico
Digital Marketing Manager
Medium Hotel
10

One of the Best Technologies

DOMS from 200 to 499 room Resort in Iztapa (Guatemala)

Verified
3 years ago
Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including metasearch
Country Guatemala
DOMS
X-Large Hotel
10

Thank you, TravelClick is more easy for us to manage rate very fast

Assistant Reservation Manager from 100 to 199 room Luxury Hotel in Phnom Penh (Cambodia)

Verified
5 years ago
Thank you, TravelClick is more easy for us to load and change Best Available Rate to all OTAs in faster just 5-10 minutes will reach to OTAs extranet and post their public website.
Country Cambodia
Assistant Reservation Manager
Large Hotel
9

Easy

Web Marketing from 100 to 199 room Limited Service & Budget Hotel in Nuevo Nayarit (Mexico)

Verified
5 years ago
*I can updated our booking engine and ota´s in one time * Easy to understand
Country Mexico
Web Marketing
Large Hotel
10

Great Value Tech Partner

Sales & Marketing Manager from 100 to 199 room Boutique in Sydney (Australia)

Verified
5 years ago
user's friendly system of ihotelier and booking engine... so straight forward... you rarely need assistance... marketing was very effective too..
Country Australia
Sales & Marketing Manager
Large Hotel
8

Customer service is excellent

Owner from 10 to 24 room Bed & Breakfast & Inn in Lava Hot Springs (United States of America)

Verified
5 years ago
Customer service is excellent. Functions easy to use and understand. Ability to obtain higher revenue through added services and upgrades
Country United States of America
Owner
Small Hotel
10

Excellent product and tools

Director of Revenue from 200 to 499 room Branded Hotel in Antwerp (Belgium)

Verified
5 years ago
All Travelclick systems are reliable and strong sources with very good integrations with other vendors and 3rd parties. Support services are professional and efficient.
Country Belgium
Director of Revenue
X-Large Hotel
10

The Booking Engine is an efficient tool

Revenue Manager from 100 to 199 room City Center Hotel in Athens (Greece)

Verified
5 years ago
The Booking Engine is an efficient tool. Users can match all possible ways to attract guests.
Country Greece
Revenue Manager
Large Hotel
9

I use it everyday

Operations from 100 to 199 room Branded Hotel in Moka

Verified
5 years ago
I use it everyday...it is very accurate and simple To use specially if you have new team members. Customer care is also very reactive.
Operations
Large Hotel
10

Greatly helped us to achieve tremendous figures on direct bookings

Corporate Director Sales Marketing from 200 to 499 room Airport/Conference Hotel in Midoun (Tunisia)

Verified
5 years ago
Very professional and up to date Media campaign team. they greatly helped us to achieve tremendous figures on direct bookings. ihotelier is outstanding tool for end users and latest update with flash sales helped a lot to fill empty rooms.
Country Tunisia
Corporate Director Sales Marketing
X-Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 9

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.

Question:

What differentiates this product or service from the competition?

Answer:

They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Augusto Guitard Lejarreta Product Owner @ STAY
RecommendationAvatar
Hannah Scott Content Marketing Manager @ INTELITY
RecommendationAvatar
Augusto Guitard Lejarreta Product Owner @ STAY
RecommendationAvatar
Hannah Scott Content Marketing Manager @ INTELITY
Are you a consultant or vendor that recommends Amadeus? Leave a recommendation

Posts

logo

Amadeus

1 month ago

Hotel Sales Stars: The Ultimate Strategy Playbook

post image
logo

Amadeus

1 month ago

Amadeus Improves Sales, Meeting & Event Planning with Enhanced Delphi® Experience

post image
logo

Amadeus

2 months ago

Amadeus Introduces AI-powered Technology to Modernize Hotel Business Intelligence

post image
logo

Amadeus

3 months ago

Accor & Amadeus Announce a New Collaboration

post image
logo

Amadeus

3 months ago

Amadeus Elevates Hotel Operational Standards with Launch of New HotSOS Housekeeping

post image
logo

Amadeus

3 months ago

Hoteliers Prioritize Personalization As They Significantly Increase Investment, Finds New Amadeus Research

post image
logo

Amadeus

4 months ago

Amadeus Brings Personalization, Choice, and Flexibility to the Forefront of the Hotel Tech Stack With Expanded iHotelier® Suite

post image
logo

Amadeus

5 months ago

Remington Hospitality Expands Partnership With Amadeus to Include Demand360+®

post image
logo

Amadeus

1 year ago

IHG Hotels & Resorts Renews Amadeus’ Business Intelligence Solutions

post image
logo

Amadeus

1 year ago

Amadeus Partners with Hilton on New API to Enable Faster and More Advanced Connectivity

post image
logo

Amadeus

1 year ago

Industry Masters: The Future of Meetings & Events

post image
logo

Amadeus

1 year ago

Global Industry Leaders Express Optimism for the Future of Travel & Events as Group Business Shows Steady Growth

post image
logo

Amadeus

1 year ago

Posadas’ Hospitality Brands Launch New Website Experiences Powered by Amadeus

post image
logo

Amadeus

1 year ago

Preferred Hotels and Resorts Extends Technology Partnership with Amadeus to its Member Properties

post image
logo

Amadeus

1 year ago

TrustedStays and Amadeus Support the Renewal of Business Travel with GDS Partnership

post image
logo

Amadeus

1 year ago

Amadeus Launches the World’s Most Comprehensive Air Traffic Forecast

post image
logo

Amadeus

2 years ago

Flemings Hotels Pens Strategic Technology Partnership with Amadeus

post image
logo

Amadeus

2 years ago

Amadeus Launches New iHotelier® Booking Engine to Enable Increased Conversion and Drive Higher Revenues

post image
logo

Amadeus

2 years ago

Amadeus Launches New Market Forecast Capability to Help Hoteliers Accurately Track Revenue and Manage Costs

post image
logo

Amadeus

2 years ago

Amadeus Expands Partnership with Aimbridge Hospitality with Exclusive Business Intelligence Endorsement

post image
logo

Amadeus

2 years ago

Global Hotel Occupancy Surpasses 2019 Levels for the First Time Since the Pandemic Started

post image
logo

Amadeus

2 years ago

Casa Andina Hoteles Selects Amadeus to Drive Direct Bookings and Deepen Guest Relationships

post image
logo

Amadeus

2 years ago

Amadeus Unveils Five Defining Trends for the US Group Travel and Events Industry in 2022

post image
logo

Amadeus

2 years ago

Sweden’s Historic JA Hotel Karlskrona to Pair Amadeus Property Management with the Amadeus Integrated Booking Suite

post image
logo

Amadeus

2 years ago

Event Hospitality & Entertainment Selects Amadeus’ Agency360® for Strategic Market Insight

post image
logo

Amadeus

2 years ago

Wyndham Teams Up with Amadeus for Business Intelligence Insights

post image
logo

Amadeus

2 years ago

Amadeus Releases New HotSOS Experience Assisting Hotels to Improve Operational Efficiency

post image
logo

Amadeus

2 years ago

Amadeus Announces Agreement with Marriott International to Deploy Transformative, Cloud-Based CRS Solution

post image
logo

Amadeus

2 years ago

Amadeus Selected as Business Intelligence Provider for The Leading Hotels of the World

post image
logo

Amadeus

3 years ago

Amadeus Launches Agency360+ to Expand Hotelier Access to Leisure and Business Travel Insights

post image
logo

Amadeus

3 years ago

Amadeus and Cvent Expand Partnership to Increase Bookings for Small Meetings & Events

post image
logo

Amadeus

3 years ago

Amadeus and Duetto Expand Partnership to Deliver Enhanced Market Insight

post image
logo

Amadeus

3 years ago

Discover the Evolving Traveler's Journey [INFOGRAPHIC]

post image
logo

Amadeus

3 years ago

Global Hotel Occupancy Reaches Two-Thirds of Pre-Pandemic Levels According to New Amadeus Research

post image
logo

Amadeus

3 years ago

The 5 Ingredients of High-Quality Business Intelligence Data

post image
logo

Amadeus

3 years ago

Amadeus Expands Hoteliers’ Access to Historical Market Insight to Complement Forward-Looking Data

post image
logo

Amadeus

3 years ago

3 Ways to Increase Guest Confidence and Rebuild Travel in 2021

post image
logo

Amadeus

3 years ago

Amadeus and Microsoft Form Strategic Partnership to Drive Future Innovation in Travel

post image
logo

Amadeus

3 years ago

Plan the Ultimate 2021 Hotel Marketing Strategy

post image
logo

Amadeus

3 years ago

The Hotelier's Guide to Loyalty

post image
logo

Amadeus

3 years ago

Planning for Hospitality Recovery – Revenue Management

post image
logo

Amadeus

3 years ago

Azalai Hotels Improves Growth and Loyalty Strategies With the Amadeus Integrated Booking Suite

post image
logo

Amadeus

3 years ago

Hilton and Amadeus Renew and Expand Exclusive Business Intelligence Partnership

post image
logo

Amadeus

4 years ago

Accor And Amadeus Announce Strategic Partnership Around Business Intelligence

post image
logo

Amadeus

4 years ago

Sunway Hotels & Resorts Signs 3-Year Agreement With Amadeus To Boost Efficiency And Customer Loyalty

post image

Amadeus Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

92% recommended by 1870 hotels

Channel Managers
Canary Technologies
Canary Technologies

96% recommended by 1322 hotels

Cyber Security & Fraud Prevention
+3 more
Actabl

This integration hasn’t been verified by Amadeus yet.

Actabl

93% recommended by 1297 hotels

Scheduling & Labor Management
Lighthouse
Lighthouse

95% recommended by 1235 hotels

Rate Shopping
+2 more
Oracle Hospitality
Oracle Hospitality

91% recommended by 549 hotels

Property Management Systems
RoomRaccoon

This integration hasn’t been verified by Amadeus yet.

RoomRaccoon

97% recommended by 532 hotels


Asksuite
Asksuite

98% recommended by 528 hotels

Hotel Chatbots
IDeaS
IDeaS

92% recommended by 519 hotels

Revenue Management Systems
+2 more
RateGain

This integration hasn’t been verified by Amadeus yet.

RateGain

93% recommended by 510 hotels

Hotel Rate Parity
Mews
Mews

91% recommended by 495 hotels

Property Management Systems

Support

Unverified

Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2024

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

83%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .