Cendyn Booking Engine

4.4 (151 REVIEWS)

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HT Score  
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Kanchan, Amanda, John + 20 more experts recommend Cendyn

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Cendyn Booking Engine

Ranked 16 (out of 149) in Booking Engine

Transform lookers into bookers with market-first innovations and seamless transactions

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Bell avatar Bell - AI powered product analyst

I analyzed all of Cendyn’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like the Pegasus CRS system for its ease of use, real-time inventory management, and robust booking engine integration with multiple PMS, CMS, and CRMs. The system is praised for its dynamic pricing capabilities and the ability to increase direct bookings, effectively reducing distribution costs. The support team is often highlighted as responsive and helpful in resolving issues promptly. However, users report some interface connectivity issues, cumbersome photo uploading processes, and challenges with reporting capabilities. Despite these, the system’s flexibility, revenue optimization features, and user-friendly interface make it a valuable tool for hoteliers aiming to boost revenue and enhance the customer experience.

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Hyatt, Virgin, Onyx Hospitality Group & 350 others

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What Types of Hotels Cendyn is Popular For

Size

14 | X-Small (1-9 room)

59 | Small (10-49 room)

37 | Mid-Sized (50-99 room)

211 | Large (100-499 room)

90 | X-Large (500+ room)

Country

270 | United States

31 | France

15 | Canada

11 | Spain

9 | United Kingdom

6 | Italy

5 | South Africa

5 | India

4 | Mexico

4 | Ireland

4 | Australia

3 | United Arab Emirates

3 | Bahrain

2 | Saudi Arabia

2 | Denmark

2 | Switzerland

2 | Thailand

2 | New Zealand

1 | Belgium

1 | Morocco

1 | Greece

1 | Malaysia

1 | Bulgaria

1 | Singapore

1 | Sweden

1 | Cyprus

1 | Kenya

1 | Norway

1 | Myanmar

1 | Netherlands

1 | Japan

1 | Ghana

1 | Korea, South

1 | Qatar

1 | Colombia

1 | Germany

Type

205 | Boutique Hotels

187 | Luxury Hotels

170 | Resorts

168 | Branded Hotels

161 | City Center Hotels

124 | Bed & Breakfast & Inns

120 | Airport/Conference Hotels

91 | Limited Service & Budget Hotels

42 | Casinos

27 | Extended Stay & Serviced Apartments

26 | Hostels

21 | Vacation Rentals & Villas

13 | RV Parks & Campgrounds

9 | Motels

Region

289 | North America

73 | Europe

15 | Asia Pacific

8 | Africa

6 | Oceania

6 | Middle East

1 | South America

Category

172 | Hotel Reservations Software

151 | Booking Engine

66 | Meetings & Events Intelligence

57 | Digital Marketing Agencies

42 | Business Intelligence

39 | Revenue Management Systems

38 | Hotel Metasearch Management Software

27 | Hotel Rate Parity

22 | Hotel CRM & Email Marketing

19 | RFPs & Proposal Management Software

15 | Website Design

8 | Event Management Software

Cendyn Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Booking Engine for Enterprise Hotels
#2 of 11
Best Booking Engine for Casinos
#2 of 7
Best Booking Engine for hotels in United States
#2 of 15

Cendyn Booking Engine Rankings

By size
Best Booking Engine for Small Hotels 98% recommended by 5 Small hotels
#17 of 35
X Small hotels say that Cendyn's Booking Engine ranks highly in verified HotelTechReport reviews for its responsive support, user-friendly interface, and effective real-time updates. These strengths are valued for managing operations efficiently in the X Small hotel category.
Best Booking Engine for Mid-sized Hotels 88% recommended by 59 Mid-sized hotels
#12 of 35
Medium hotels say that Cendyn's Booking Engine stands out in verified HotelTechReport reviews for its user-friendly interface, responsive customer support, and advanced market insights. These strengths are crucial for Medium hotels prioritizing efficient operations and strategic decision-making.
Best Booking Engine for Large Hotels 90% recommended by 27 Large hotels
#7 of 21
Large hotels say that Cendyn's Booking Engine ranks highly due to verified HotelTechReport reviews citing its user-friendly interface, strong customer support, and customization capabilities. These strengths are crucial for streamlining operations and improving guest experiences in Large hotels.
Best Booking Engine for Enterprise Hotels 89% recommended by 28 Enterprise hotels
#2 of 11
X Large hotels say that Cendyn's Booking Engine ranks highly in verified HotelTechReport reviews due to its seamless integrations, intuitive user interface, and efficient automation, which reduce manual errors and enhance direct bookings. Additionally, its robust support team ensures reliable assistance.
By type
Best Booking Engine for Luxury Hotels 88% recommended by 64 Luxury Hotels hotels
#8 of 36
Luxury hotels say that Cendyn's Booking Engine ranks highly due to its seamless integration with various systems, ease of use, and exceptional support, according to verified HotelTechReport reviews. These features are crucial for maintaining high standards in the luxury hospitality sector.
Best Booking Engine for Vacation Rentals & Villas 96% recommended by 8 Vacation Rentals & Villas hotels
#9 of 18
Vacation-Rentals-Villas hotels say that Cendyn's Booking Engine ranks highly in verified HotelTechReport reviews due to its strong conversion rates, user-friendly design, and flexibility in pricing and rate plan management, all critical for optimizing revenue and guest experience.
Best Booking Engine for RV Parks & Campgrounds 94% recommended by 7 RV Parks & Campgrounds hotels
#8 of 11
Rv-Parks-Campgrounds hotels say that Cendyn's Booking Engine ranks highly due to its user-friendliness, detailed access to reservation data, and stable system support, as noted in verified HotelTechReport reviews. These strengths are significant for Rv-Parks-Campgrounds hotels seeking efficient and reliable booking management.
Best Booking Engine for Extended Stay & Serviced Apartments 85% recommended by 15 Extended Stay & Serviced Apartments hotels
#13 of 21
Extended-Stay-Serviced-Apartments hotels say that Cendyn's Booking Engine, noted in verified HotelTechReport reviews, is favored for its user-friendly interface and effective integration with third-party platforms, alongside strong customer support, enhancing ease of placing and managing bookings.
Best Booking Engine for Limited Service & Budget Hotels 92% recommended by 31 Limited Service & Budget Hotels hotels
#11 of 29
Limited-Service-Budget hotels say that Cendyn’s Booking Engine is highly rated due to its user-friendly interface, seamless integration capabilities, and responsive support, as noted in verified HotelTechReport reviews. These strengths are crucial for operational efficiency and lowering operational costs.
Best Booking Engine for Airport/Conference Hotels 91% recommended by 32 Airport/Conference Hotels hotels
#11 of 34
Conference hotels say that Cendyn's Booking Engine ranks highly in "Conference" settings based on verified HotelTechReport reviews. Key strengths include user-friendliness, robust customization options, and strong customer support, enabling efficient direct bookings and seamless management of complex reservation processes essential for conference operations.
Best Booking Engine for Bed & Breakfast & Inns 89% recommended by 48 Bed & Breakfast & Inns hotels
#10 of 35
Bed-N-Breakfast hotels say that Cendyn's Booking Engine ranks highly in verified HotelTechReport reviews due to its effective dynamic pricing rules, strong integration capabilities with PMS, and responsive customer support, which are crucial for managing boutique operations.
Best Booking Engine for Boutique Hotels 90% recommended by 85 Boutique Hotels hotels
#9 of 35
Boutique hotels say that Cendyn's Booking Engine excels due to its user-friendly interface, flexible rate management, and strong customer support. Verified HotelTechReport reviews highlight ease of use, responsive customer service, and seamless integration with other systems as key strengths for boutique properties.
Best Booking Engine for Branded Hotels 91% recommended by 42 Branded Hotels hotels
#8 of 29
Branded hotels say that Cendyn's Booking Engine ranks highly in verified HotelTechReport reviews due to its user-friendly interface and effective automation, which enhances booking efficiency. It also supports dynamic pricing and ensures seamless integration, aligning well with Branded hotels’ priorities.
Best Booking Engine for Casinos 89% recommended by 15 Casinos hotels
#2 of 7
Casino hotels say that Cendyn's Booking Engine is highly rated in verified HotelTechReport reviews for its dynamic pricing capabilities and seamless integration with property management systems. The responsive customer support is also noted as a valuable factor for Casino hotels.
Best Booking Engine for City Center Hotels 89% recommended by 63 City Center Hotels hotels
#9 of 31
City-Center-Hotel hotels say that Cendyn's Booking Engine ranks highly due to its user-friendly interface, effective dynamic pricing capabilities, and strong customer support, as noted in verified HotelTechReport reviews. These features enhance operational efficiency and customer satisfaction for City-Center-Hotel hotels.
Best Booking Engine for Hostels 90% recommended by 8 Hostels hotels
#11 of 12
Hostel hotels say that Cendyn's Booking Engine receives high marks in verified HotelTechReport reviews due to its user-friendly interface, quick setup for rate changes, and efficient support. These strengths cater specifically to the operational needs of Hostel properties.
Best Booking Engine for Motels 88% recommended by 5 Motels hotels
#9 of 9
Motel hotels say that Cendyn's Booking Engine ranks highly in verified HotelTechReport reviews for its seamless integration, user-friendly interface, and robust support service. These features cater well to Motel establishments, emphasizing efficiency and adaptability to varying business needs.
Best Booking Engine for Other 87% recommended by 29 Other hotels
#8 of 22
Other hotels say that Cendyn's Booking Engine is valued for its user-friendly interface, responsive customer support, and efficient content management. According to verified HotelTechReport reviews, these features provide Other hotels with increased control over rates and room configurations while enhancing guest experience.
Best Booking Engine for Resorts 87% recommended by 67 Resorts hotels
#9 of 32
Resort hotels say that Cendyn's Booking Engine excels due to seamless integration with third-party platforms, enhanced user-friendly interfaces, and robust customer support, as noted in verified HotelTechReport reviews. These features are crucial for enhancing revenue and guest experience at Resorts.
By region
Best Booking Engine for hotels in North America 89% recommended by 108 hotels in North America
#3 of 17
Na hotels say that Cendyn's Booking Engine excels due to its user-friendly interface, effective rate management, and reliable customer support, as highlighted in verified HotelTechReport reviews. These features, crucial for Na hotels, enhance direct bookings and streamline reservation processes.
Best Booking Engine for hotels in Europe 91% recommended by 9 hotels in Europe
#23 of 30
Europe hotels say that Cendyn's Booking Engine ranks highly due to its exceptional customer support, efficient rate management, and intuitive operation, as highlighted in verified HotelTechReport reviews. European users value the Booking Engine's responsiveness and ease of use amid local needs.
Best Booking Engine for hotels in Asia Pacific 87% recommended by 7 hotels in Asia Pacific
#18 of 18
Ap hotels say that Cendyn's Booking Engine ranks highly due to its user-friendly interface, strong technical support, and ease of integration, as highlighted in verified HotelTechReport reviews. These features are important for enhancing direct bookings and efficient hotel management in Ap.
Best Booking Engine for hotels in Africa 89% recommended by 7 hotels in Africa
#5 of 7
Africa hotels say that Cendyn's Booking Engine ranks highly due to its reliable connectivity to GDS and OTAs, user-friendly interface, and efficient support team. Verified HotelTechReport reviews emphasize the importance of real-time inventory management and seamless integration with PMS for African hotels.
By country
Best Booking Engine for hotels in United States 89% recommended by 104 hotels in United States
#2 of 15
Us hotels say that Cendyn's Booking Engine receives high marks in verified HotelTechReport reviews for its ease of use, seamless integration with third-party platforms, and robust customer support. These features significantly enhance operational efficiency and guest booking experiences for Us hotels.
Best Booking Engine for hotels in South Africa 86% recommended by 5 hotels in South Africa
#4 of 4
Za hotels say that Cendyn's Booking Engine ranks highly based on verified HotelTechReport reviews, citing its user-friendly interface, efficient support, and ability to enhance direct bookings as key strengths. These features are particularly important to hotels in Za.

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What is Cendyn?

Founded in 1996 | Headquarters in Boca Raton (United States) | 570 employees
Cendyn Booking Engine is a robust booking engine platform designed specifically for the hospitality industry. It aims to enhance direct bookings and optimize revenue for hoteliers by seamlessly integrating with various property management systems (PMS), content management systems (CMS), and customer relationship management (CRM) systems. The platform offers real-time inventory management and dynamic pricing capabilities, allowing hoteliers to effectively manage their room availability and pricing strategies. Its features, such as automated email re-targeting, scarcity messaging, and strike-through pricing, are designed to convert potential guests into confirmed bookings. Time-bound marketing taglines and auto-generated landing pages are additional tools that help hotels create urgency and personalized booking experiences, thereby increasing conversion rates. Multi-property cross-selling features provide opportunities for hoteliers with multiple locations to promote and upsell inventory across their portfolio. Easy to use and flexible, Cendyn Booking Engine is an invaluable tool for those looking to boost direct bookings, reduce distribution costs, and ultimately enhance the overall customer experience. Its user-friendly interface and responsive support team ensure that hoteliers can quickly resolve any issues and focus on revenue optimization.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Cendyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Cendyn

FAQs

Capabilities

Dynamic pricing rules

Booking triggers and superior merchandising

Robust loyalty features

Conversion impacting features

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Available Add-ons & Modules

Direct booking personalized banners

Website Design
Boost direct bookings with personalization messaging that uses real-time CRS connectivity to drive higher conversion rates on your website, before guests enter the booking engine. Personalized messages can be delivered to specific customer segments and include a wide range of messages such as OTA rate comparisons, CRM and advertising messages, special offers, the number of rooms still available and booking volumes.

PREMIUM ADD-ON

Cendyn Reviews Summary

4.4
Very Good
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cendyn Booking Engine is the #12 most trending product in the Booking Engine category (out of 149) and the #387 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cendyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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74 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Cendyn Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cendyn Average Cendyn

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Success Stories

30

References

41

Featured Customers

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Cendyn Reviews

Hotelier Rating

Excellent
105
Very Good
22
Average
16
Poor
6
Terrible
2

Property Size

  • X-Small (4)
  • Small (25)
  • Mid-Sized (15)
  • Large (71)
  • X-Large (30)

Country

  • United States
    United States
    (105)
  • South Africa
    South Africa
    (5)
  • Canada
    Canada
    (4)
  • Australia
    Australia
    (3)
  • United Kingdom
    United Kingdom
    (3)
  • Bahrain
    Bahrain
    (3)
  • India
    India
    (2)
  • Italy
    Italy
    (2)
  • Kenya
    Kenya
    (1)
  • United Arab Emirates
    United Arab Emirates
    (1)
  • Spain
    Spain
    (1)
  • Ireland
    Ireland
    (1)
  • Ghana
    Ghana
    (1)
  • Korea, South
    Korea, South
    (1)
  • Qatar
    Qatar
    (1)
  • Singapore
    Singapore
    (1)
  • Sweden
    Sweden
    (1)
  • Cyprus
    Cyprus
    (1)

Region

  • North America
    North America
    (109)
  • Europe
    Europe
    (9)
  • Asia Pacific
    Asia Pacific
    (7)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (2)
  • Africa
    Africa
    (7)
1

Worst experience. Vindictive company.

Owner from 500+ room Boutique in Louisville (United States)

Verified
2 months ago
They have a lot that they could offer if they could actually fulfill what they promise. When they can't full fill what they promise, they get a lawyer to come after you and your business. Don't engage with them. Many other companies are better.
Country United States
Owner
X-Large Hotel
9

Easy way to understand the market.

Area Sales Manager from 100 to 199 room Boutique in Portland (United States)

Verified
7 months ago
Unmatched Market Insight: The ability to see future booking trends and competitive market activity well in advance, giving a clear edge in setting strategy and pricing. Targeted Prospecting: Access to a vast database of groups and meeting planners who have previously used competitor hotels, allowing for highly efficient and specific sales o...
Country United States
Area Sales Manager
Large Hotel
8

Booking Engine

marketing manager from 25-49 room Resort in Castries (Caribbean)

Verified
8 months ago
The platform has provided us with a strong foundation for driving more direct bookings while offering guests ease of access.
Country Caribbean
marketing manager
Small Hotel
10

Pegasus Is A Great Technology Partner, Look Forward To Growing With Them!

Director of Digital Marketing from 500+ room Boutique in Las Vegas (United States)

Verified
8 months ago
Pegasus has great support with amazing, very responsive account reps that truly care about your business and work with you to find solutions to your issues, no matter how big or small. The Pegasus team is very knowledgeable about their products and even when discussing new product opportunities, you never feel any sales pressure - just w...
Country United States
Director of Digital Marketing
X-Large Hotel
10

Reliable booking engine & metasearch solutions that drive results

Group Sales Manager from 200 to 499 room Boutique in Atlanta (United States)

Verified
8 months ago
Cendyn’s booking engine is very easy to use and has helped us get more direct bookings while making the process smoother for our guests. It’s intuitive and quick, which makes it easy for both our team and our guests to navigate without frustration. The metasearch management tool has been a great asset in keeping our hotel visible across all...
Country United States
Group Sales Manager
Large Hotel
10

Easy to Use

Executive Meetings Manager from 200 to 499 room Branded Hotel in Allen (United States)

Verified
8 months ago
I am able to research companies, find contacts, and prospect effortlessly. Navigating through the app for prospecting couldn't be easier.
Country United States
Executive Meetings Manager
Large Hotel
Natalie from Cendyn replied
Thank you for your feedback! We’re glad to hear Knowland is making company research, contact discovery, and prospecting so easy. Your note about making the AI interface more prominent is incredibly helpful, and I’ve highlighted it for our product team.
10

Seamless, reliable, and user-friendly solutions that save time and boost bookings

Sales Manager from 500+ room Branded Hotel in Houston (United States)

Verified
8 months ago
Cendyn’s Booking Engine and Hotel Reservations Software have made managing reservations so much easier with a smooth and intuitive interface. The automation has reduced manual errors, improved efficiency, and helped us capture more direct bookings. The RFP & Proposal Management Software has been a real game-changer, it eliminates the endles...
Country United States
Sales Manager
X-Large Hotel
10

Whether going back to the basics or customizing a sales call, or outreach solicitation - I know we're covered.

Senior Sales - Space Optimization from 500+ room Branded Hotel in Anaheim (United States)

Verified
8 months ago
Efficient and straight forward. I don't waste any time lost within the portal or frustrated with a report not working - very dependable.
Country United States
Senior Sales - Space Optimization
X-Large Hotel
Natalie from Cendyn replied
We really value your feedback! It’s great to hear the platform is dependable and straightforward. Your notes on linking third parties to accounts, as well as including guest room estimates, help us understand what’s most important to you as we continue enhancing the platform.
8

Exceptional support team and CSM

Regional DORM from 100 to 199 room Boutique in (United Kingdom)

Verified
8 months ago
Their support team is responsive and timely and detailed. CSM, Raymond Schum has been exceptional with his guidance on how to best optimize the applications available and provide alternatives so that we remain productive. This relates to determining how to best structure our strategy within the backend so that it is easier and efficient for...
Country United Kingdom
Regional DORM
Large Hotel
10

Raymond Schum - 10 Star Rating

Reservations Manager from 500+ room Boutique in New York City (United States)

Verified
8 months ago
Raymond Schum is so smart and responsive. He answers every question and helps teach you how to do it on your own as well.
Country United States
Reservations Manager
X-Large Hotel
  • 1
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  • 4
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  • 6
  • ...
  • 16

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

The Cendyn product suite is one of the most comprehensive in the industry. Because of that, they can act as a "one-stop-shop" for hospitality technology and meet all the requirements of most companies.

Question:

What differentiates this product or service from the competition?

Answer:

Cendyn is differentiated because of its breadth of services and the applications it offers. In addition, they are masterful at integrating and making sure all of their products communicate and work together seamlessly. No other company in hospitality tech can do as much as they can well.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take a close look at everything that Cendyn can offer. They have a lot more products and services than many realize and I'm sure that almost every hotelier can benefit from their vast product offering.

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James Nannos Global Partnerships & Channel Manager @ OTA Insight
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Cendyn

3 years ago

Four Ways to Use a Customer Data Platform at Your Hotel

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Cendyn

3 years ago

The Complete Revenue Management Playbook for Casinos

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Cendyn

3 years ago

The Ultimate Guide to Conquering the 2023 Hotel Budgeting Season

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Cendyn

3 years ago

Digital Advertising Tips & Tricks for Your Hotel

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Cendyn

3 years ago

Supercharge Your Hotel's Digital Marketing with CRM Data

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Cendyn

3 years ago

7 Ways to Boost SEO Results for Your Hotel

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Cendyn

3 years ago

Cendyn Announces Acquisition of digitalhotelier

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Cendyn

3 years ago

Cendyn Names Subhobroto Biswas Managing Director & General Manager of India

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Cendyn

3 years ago

Cendyn Announces Partnership with OpenTable to Integrate Hotel Reservation and Dining Data into a Unified Guest Profile

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Cendyn

4 years ago

Top RMS Reports Every Hotel Revenue Manager needs to know

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Cendyn

4 years ago

Cendyn Launches the Cendyn Hospitality Cloud for Hoteliers Looking to Drive Direct Bookings

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Cendyn

4 years ago

6 Easy Ways to Spruce Up Your Hotel’s Website

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Cendyn

4 years ago

7 Smart Ways to Generate Non-Room Revenue and Boost Loyalty

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Cendyn

4 years ago

Cendyn and Pegasus Complete Merger

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Cendyn

4 years ago

Cendyn and Pegasus to Merge

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Cendyn

4 years ago

Coco Collection Selects Cendyn to Power their CRM and Loyalty Programs

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Cendyn

4 years ago

Worldline Partners with Cendyn to Enhance Online Payment Capabilities in the Hospitality Industry

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Cendyn

5 years ago

Cendyn Partners with Oaky to Create an Unparalleled Experience for Hotel Guests

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Cendyn

5 years ago

NextGuest Merges with Cendyn - Creates the Largest Scalable CRM & Digital Marketing Provider for the Hospitality Industry

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Cendyn

5 years ago

Cendyn Announces Next-Generation Customer Data Platform, Starling

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Cendyn

5 years ago

10 New Creative Room Types to Boost Revenue

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Cendyn

5 years ago

Audiences: The Most Powerful Segmentation in Hospitality

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Cendyn Integrations

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Duve

This integration hasn’t been verified by Cendyn yet.

Duve

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IDeaS
IDeaS

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Revenue Management Systems

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Unverified

Cendyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2026

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