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Amadeus – iHotelier® Booking Engine
4.3 (95 REVIEWS)
HT Score
72 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Amadeus – iHotelier® Booking Engine
Ranked 21 (out of 150) in Booking Engine
A booking solution that seamlessly transforms lookers into bookers for direct booking conversion.
84% recommended by 182 hotels
Marriott, IHG Hotels, Pan Pacific Hotels & 179 others
Bell - AI powered product analyst
I analyzed all of Amadeus’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like the functionality and integration capabilities of TravelClick, particularly its iHotelier CRS. It's praised for enhancing revenue strategy through advanced pricing and reporting tools. Despite excellence in direct booking solutions and market intelligence, common criticisms include lag in customer service responses, integration challenges, and complexity in some functionalities, highlighting areas for potential buyer scrutiny.
Marriott, IHG Hotels, Pan Pacific Hotels & 179 others
Read their reviewsWhat Types of Hotels Amadeus is Popular For
Size
8 | X-Small (1-9 room)
18 | Small (10-49 room)
27 | Mid-Sized (50-99 room)
134 | Large (100-499 room)
27 | X-Large (500+ room)
Country
111 | United States
11 | Mexico
7 | India
7 | Australia
6 | Kenya
6 | United Kingdom
5 | United Arab Emirates
4 | Spain
4 | Canada
4 | Netherlands
4 | Thailand
4 | Switzerland
4 | Philippines
3 | Portugal
3 | Pakistan
2 | Belgium
2 | Saudi Arabia
2 | Poland
2 | China
2 | Guatemala
2 | Nigeria
1 | Japan
1 | Indonesia
1 | Tunisia
1 | Ireland
1 | Morocco
1 | Venezuela
1 | Ethiopia
1 | Cape Verde
1 | Italy
1 | Belize
1 | Malaysia
1 | Mozambique
1 | Cambodia
1 | Greece
1 | Germany
1 | Romania
1 | Qatar
1 | Honduras
1 | Turkey
1 | Malta
1 | Argentina
Type
114 | Luxury Hotels
100 | Branded Hotels
86 | Airport/Conference Hotels
85 | City Center Hotels
82 | Boutique Hotels
75 | Bed & Breakfast & Inns
60 | Resorts
44 | Limited Service & Budget Hotels
27 | Extended Stay & Serviced Apartments
20 | Hostels
15 | Vacation Rentals & Villas
9 | Motels
8 | Casinos
3 | RV Parks & Campgrounds
Region
126 | North America
31 | Europe
21 | Asia Pacific
13 | Africa
12 | Middle East
7 | Oceania
5 | South America
1 | Central America
Category
95 | Booking Engine
57 | Rate Shopping
53 | Hotel Reservations Software
47 | Business Intelligence
38 | Event Management Software
31 | Staff Collaboration Tools
27 | Digital Marketing Agencies
16 | RFPs & Proposal Management Software
13 | Hotel CRM & Email Marketing
4 | Property Management Systems
3 | Housekeeping Software
3 | Website Design
2 | Hotel Metasearch Management Software
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What is Amadeus?
Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
iHotelier® is an advanced booking engine designed to enhance direct conversion for hotels. Integrated with Amadeus’ website solution, it transforms website visitors into confirmed guests by providing a simple, intuitive, and responsive user experience across all devices. The platform effectively guides users through the booking process with interactive message displays and clear calls to action, ensuring a seamless experience. Additionally, it offers targeted merchandising of add-on services and upgrades, increasing revenue opportunities. This makes iHotelier® Booking Engine a valuable asset for hoteliers aiming to improve their direct booking performance and overall revenue strategy.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Amadeus products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Amadeus Reviews Analyzed: 87
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Amadeus Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Amadeus
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Amadeus's Provided Description:
"Built around proven e-commerce best practices, the iHotelier Booking Engine integrates Amadeus’ award-winning Website product to deliver a seamless, personalized booking experience that removes barriers to conversion and maximizes revenue. Responsive on any device, the iHotelier Booking Engine guides guests to conversion with interactive messaging, clear calls to action, and targeted add-ons and upgrades that enhance the guest experience and boost spend. With the iHotelier Booking Engine, you can empower guests to personalize their shopping experience by offering options to choose their preferred views for browsing rooms, rates, and packages."
FAQs
Capabilities
Merchandising and pricing made simple
Merchandising and pricing made simple
Meet or beat the OTAs on your best direct offers with highly targeted promotions and merchandising tactics integrated throughout the entire booking process to help prompt bookings and drive profitability.
Stay ahead of the competition
Stay ahead of the competition
Boost your online presence and direct booking performance by advertising member-rate promotions on top metasearch sites like Google, Kayak, and Trivago to entice guests to sign up and unlock exclusive deals.
Increase brand loyalty
Increase brand loyalty
Encourage repeat business and reward loyal guests by seamlessly integrating your member loyalty program to capture guest preferences and offer member-only deals and rewards throughout their journey.
Seamless looking to booking flow
Seamless looking to booking flow
Integrated with Amadeus’ Website product, hotels can enhance conversion rates by delivering a consistent brand experience that seamlessly transitions guests from the hotel website to the booking engine. This unified site experience eliminates the need for new tabs or windows, removing barriers to booking.
Features
Merchandising & Packages
4/5 features
Upselling & Cross Selling
4/5 features
Conversion
4/5 features
Payments
4/5 features
Transactional Emails
4/5 features
Group Bookings
4/5 features
Reporting & Analytics
4/5 features
Tax & Compliance
4/5 features
Amadeus Reviews Summary
Ease of Use
4.3/5
Customer Support
4.1/5
ROI
4.1/5
Implementation
4.0/5
Recommended by
Achievements
This vendor's trending score is rising, Amadeus – iHotelier® Booking Engine is the #22 most trending product in the Booking Engine category (out of 150) and the #571 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAmadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Amadeus Pricing
Pricing Available By Request
Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Amadeus Case Studies
Amadeus doesn’t have any case studies available
References
"We are quarter-on-quarter, year-on-year, 100% up on revenue, which is amazing for the venue and amazing for the team. Delphi has helped hugely with that visibility of reporting."
Hayley Smith
Head of Sales @
Silverstone Circuit
"I definitely could not do my job as effectively, or manage our property's assets, without having HotSOS."
Rudy Garcia
Director of Facility Services @
La Cantera Resort & Spa
"HotSOS has immensely helped our operation be much more efficient and customer-focused and is embraced by every level of our organization. We couldn't imagine our operation without it."
Roman Husock
Director of Rooms @
De L'Europe Amsterdam
"HotSOS delivers a real-time overview of room inventory, enabling room attendants to prioritize cleaning based on guest check-outs and arrivals. It allows supervisors to efficiently prioritize tasks without the need for direct communication with the room attendants, and identify areas for improvement, thus enhancing overall efficiency. It is a truly exceptional tool!"
Moshe Cohen
Applications Trainer @
"HotSOS is integral to the seamless operation of our business, and it has become indispensable in maintaining our high service level."
Jorine Heutink
Executive Housekeeper @
Hotel Okura Amsterdam
"By adopting Delphi at most of our properties, Easton’s has been able to standardize the training and coaching of our sales force, enabling consistent lead processing and response. Delphi’s merge template feature enhances efficiency across the board. We encourage our sales force to fully utilize the system, which has notably increased our capacity to handle above-property leads."
Sarah Moniz
Executive Director of Sales @
Easton's Group of Hotels
"Our partnership with Amadeus gave us the opportunity to test hotel ads for retargeting, which contributed to a 40% increase in bookings from Facebook Remarketing."
Nicole Weatherstone
Growth Marketing Manager @
Hyatt Vacation Club At The Welk
"Since using Demand360, the Pace, Groups, and Segment & Channels reports have become great assets to help make decisions in my day-to-day work."
Doris Búcaro
Revenue Manager @
Hyatt Centric Guatemala City
"Demand360 has helped the hotel in seeing areas of opportunity. Before Demand360 the hotel didn't know if our pace was in line with where it should be, and Demand360 gives you that benchmark to make that decision on whether you're too built up or not built up enough."
Joseph Bustos
Director of Revenue @
YOTEL New York Times Square
"On iHotelier Booking Engine 4.0, we can run private offers to compete with the OTA’s loyalty programs. Since we started running private offers, it has become one of our top 3 rate plans booked on the website. Our private offers members list now exceeds 2,100 guests."
William Koo
Revenue Consultant @
Waikiki Resort Hotel
"People were Googling us, but because we had poor rate parity, they were not clicking on Brand.com as it did not have attractive rates. Having competitive rates increased the number of sessions to our website and subsequently massively increased our conversion rate. Today we are in parity and people are increasingly coming to our website."
Sarah Major-Bourgeois
Director of Distribution @
Hôtel Le Germain Montréal
"At the beginning, the change was a bit scary and the housekeeping staff were nervous about us being able to check on them everywhere, but now if they didn’t have it I think they’d panic! We all love it."
Martijn Drost
Head of Engineering and IT @
Sofitel Legend The Grand Amsterdam
"When a guest checks out, our housekeeping team is notified immediately, meaning they can be deployed to clear the rooms straight away. Before, all communication would have to be done over the phone which takes up a lot of time, but, because we have Amadeus Service Optimization, we can send live updates on the app which has made a big impact on the speed in which we can work."
Chandra Illanperuma
Director of Housekeeping @
Palazzo Versace Dubai
"The fact that all departments can see where our room attendants are without having to track them down is absolutely priceless. Time is our currency and it’s all about productivity to make sure we’re turning the house as quickly as possible. With Amadeus Service Optimization, our managers don’t have to micromanage staff, which gives them more time to engage guests and complete room inspections to ensure quality."
Maria Cuevas
Director of Housekeeping @
Waldorf Astoria Monarch Beach
"Analyzing the trends through the system allows us to optimize staff scheduling so we can meet the demands of the day. We can also prioritize our work with minimal effort so we can respond quickly to guests and get right back to building maintenance. By leveraging the system we’ve prevented 24% more incidents from occurring because everyone has eyes on what work needs to be done, and our teams can easily strategize with housekeeping and other departments on important projects without impacting our guests."
Markus Krebs
Resort Manager @
Waldorf Astoria Monarch Beach
"Everybody can see within Amadeus Service Optimization what the status of a work ticket is, so you don’t need to call others to get information. If there’s a shift change, the incoming team member can track what’s been done already since the information is stored in one place."
Martijn Drost
Head of Engineering and IT @
Sofitel Legend The Grand Amsterdam
"I was so happy to see that the Palazzo Versace Dubai already had Amadeus Service Optimization when I started, otherwise, implementing it would have been the first thing I would have done! I have spent many years in the hotel industry before technology was so advanced and have found Amadeus Service Optimization has significantly improved the speed of communication and the handling of guest requests."
Chandra Illanperuma
Director of Housekeeping @
Palazzo Versace Dubai
"Whether we’re improving operational efficiencies, data and reporting, or executing an event, Amadeus Sales & Event Management has been the solution to help us realize our goals and deliver the best guest experience we possibly can."
Kathy Magrane
Director of Sales Solutions and Systems @
Denihan Hospitality Group
"By leveraging the automation capabilities of Amadeus Sales & Event Management, our time is freed up to focus on building one-of-a-kind experiences for our guests that will keep them coming back!"
Alex Filiatrault
Regional Director of Sales, Marketing, and Revenue Management @
Silver Hotel Group
"With Amadeus Sales & Event Management, our communication as a team has improved since data and information is centralized. It’s eliminated any confusion as to the status of an event or contract and made the planning process much quicker."
Denise Cole
Director of Sales & Marketing @
Hilton Garden Inn Atlanta Airport/millenium Center
"Amadeus Sales & Event Management – Advanced gives us more ability to track sales and keep on top of what’s going on. We are now able to track ROI on things like events and offers, which helps our staff to understand and manage their business better. It’s a real benefit for us."
Barbara Fulton
Group M&E Revenue Manager @
Valor Hospitality Partners
"Using Amadeus Sales & Event Management – Advanced with Sertifi has revolutionized the way we work. With access anytime, anywhere, our sales team can use it when they travel, and it’s allowed our convention services team the time to work directly alongside our customers. That’s really the entire goal, to create a better bond and provide better service for them."
Gavin Mealiffe
Vice President of Sales @
Tropicana @ Las Vegas (E)
""The global industry standard for managing and executing group events""
Adam Vonthethoff
General Manager – Food & Beverage @
Oval Hotel
"[Amadeus] is the leading technology solution provider in hospitality..."
Daisy Wang
Deputy Manager @
Beijing International Hotel
"IHG is a brand and consumer driven company. We use insight to anticipate consumer trends and behaviour. We also have a long track record of investing in relevant technologies to support our brand promise and build a closer relationship with our guests. Partnering with Amadeus will help us continue to do just that."
Eric Pearson
Executive Vice President and Chief Information Officer @
Intercontinental Hotels Group
Featured Customers
More Products by Amadeus
Hotelier Rating
Looking for specific info?
10
Trusted Partner Since 2018
Resort Revenue Manager from 75-99 room Boutique in Loule (Portugal)
Verified
8 months ago
The bookingengine is intuitive and optimised for conversion, making it simple for guests to book directly while supporting upsell opportunities. Their hotel reservations and distribution tools streamline workflows and ensure efficiency across channels. On top of that, their marketing and SEO services have helped us boost acquisition and str...
Portugal
Portugal
Resort Revenue Manager
Mid-Sized Hotel
10
Hesperia & Amadeus: A Partnership That Works
Head of Business Systems from 100 to 199 room Branded Hotel in Madrid (Spain)
Verified
9 months ago
We’ve been working with Amadeus for several years (CRS, GDS, GDS Marketing, Booking Engine, Metas, etc...), and it’s always a pleasure to collaborate with them. They really understand our business and where we’re headed, so we’ve always felt supported along the way. Our collaboration covers several products, adapting in different ways depen...
Spain
Spain
Head of Business Systems
Large Hotel
10
A Trusted Partner for Many Years!
Marketing Manager from 25-49 room City Center Hotel in Lisbon (Portugal)
Verified
9 months ago
We have been long-time clients of Amadeus TravelClick and value the partnership we have built over the years. Their booking engine has consistently proven to be a reliable, user-friendly solution that allows us to provide a seamless experience to our Guests while maximizing direct bookings and revenue. In addition, the business intelligence...
Portugal
Portugal
Marketing Manager
Small Hotel
10
Trusted partners for more than a decade.
Sales & Brand Director from 100 to 199 room Bed & Breakfast & Inn in Ibiza Town (Balearic Islands)
Verified
9 months ago
We greatly value Amadeus for their professionalism, exceptional service, and consistent support. Through our collaboration, we have achieved remarkable conversion and outstanding revenue performance. Their expertise and commitment make them a trusted partner in driving our continued success.
Balearic Islands
Balearic Islands
Sales & Brand Director
Large Hotel
7
A wonderful Channel Management Software
Ecommerce Agent from 10 to 24 room Boutique in Nairobi (Kenya)
Verified
9 months ago
Provides a wide range of OTA channels that is unmatched in the industry. Additionally, you get access to the vast Amadeus' global distribution network and optimal visibility across various meta sites that help attract demand from the market.
Kenya
Kenya
Ecommerce Agent
Small Hotel
10
Great services from Amadeus
E-Sales Manager from 100 to 199 room Boutique in Nairobi (Kenya)
Verified
9 months ago
Features of the Booking Engine, Channel Manager, GDS Rate Distribution, CRS. Easy to use and navigate. The help section really handy.
Kenya
Kenya
E-Sales Manager
Large Hotel
10
Post Modern Hospitality Technology Partner
Regional Revenue Manager from 100 to 199 room Hostel in Maputo (Mozambique)
Verified
9 months ago
Amadeus provides Informative granulated data that is not only insightful for me as the Revenue Manager, but also very communicative and interactive. I love the business intelligence investment which is always part and parcel of my Revenue Management toolbox. It's consolidated data at the palm of my hands.
Mozambique
Mozambique
Regional Revenue Manager
Large Hotel
0
Lousy experience
Digital Marketing Manager from 50-74 room Bed & Breakfast & Inn in Mexico City (Mexico)
Verified
4 years ago
the way of selling is strange, as soon as you hire the problems begins, 8 months for integration, many errors detected that were never solved.
Mexico
Mexico
Digital Marketing Manager
Mid-Sized Hotel
10
One of the Best Technologies
DOMS from 200 to 499 room Resort in Iztapa (Guatemala)
Verified
5 years ago
Easy to use CRS interface, complete analytics reporting for strategic decisions, Advance pricing engine to manage promotions and your revenue strategy. All in one connections for all channels including metasearch
Guatemala
Guatemala
DOMS
Large Hotel
10
Thank you, TravelClick is more easy for us to manage rate very fast
Assistant Reservation Manager from 100 to 199 room Luxury Hotel in Phnom Penh (Cambodia)
Verified
7 years ago
Thank you, TravelClick is more easy for us to load and change Best Available Rate to all OTAs in faster just 5-10 minutes will reach to OTAs extranet and post their public website.
Cambodia
Cambodia
Assistant Reservation Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Most of Amadeus's products are user-friendly (easy to use) which makes it easy for hotel team to adapt and learn. Dynamic system functionalities - eg booking engine hv multi option to adapt to different needs.
Showing all answers to: "What does this product or service do well?"
Most of Amadeus's products are user-friendly (easy to use) which makes it easy for hotel team to adapt and learn. Dynamic system functionalities - eg booking engine hv multi option to adapt to different needs.
Question:
What differentiates this product or service from the competition?
Answer:
Apart from the easy to use and functionalities (with adequate updates), the differentiation is on the higher level of customer support through the team - some vendors rely heavily on self-service help/guide
Showing all answers to: "What differentiates this product or service from the competition?"
Apart from the easy to use and functionalities (with adequate updates), the differentiation is on the higher level of customer support through the team - some vendors rely heavily on self-service help/guide
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Consider the functionalities and ease of use (ease of implementation & user adoption), and that the product needs to be able to tailor to your business operations & needs - level of customer support given during & after implementation is important too.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Consider the functionalities and ease of use (ease of implementation & user adoption), and that the product needs to be able to tailor to your business operations & needs - level of customer support given during & after implementation is important too.
Recommended by
JESSICA THAM
Revenue Mangagement Consultant
@
Rev Logix
JESSICA THAM
Revenue Mangagement Consultant
@
Rev Logix
Are you a consultant or vendor that recommends Amadeus?
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Cyber Security & Fraud Prevention
+3 more |
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This integration hasn’t been verified by Amadeus yet.
Cloudbeds
91% recommended by 1841 hotels |
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This integration hasn’t been verified by Amadeus yet.
Actabl
92% recommended by 1786 hotels |
Scheduling & Workforce Management
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Lighthouse
95% recommended by 1456 hotels |
Rate Shopping
+2 more |
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Yanolja Cloud Solution
96% recommended by 1401 hotels |
Channel Managers
+4 more |
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Asksuite
98% recommended by 783 hotels |
Hotel Chatbots
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Mews
93% recommended by 777 hotels |
Property Management Systems
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Oracle Hospitality
92% recommended by 615 hotels |
Property Management Systems
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This integration hasn’t been verified by Amadeus yet.
Duve
94% recommended by 599 hotels |
Hotel Guest Apps
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Support
Unverified
Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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