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Amadeus - Delphi®
4.4 (36 REVIEWS)
HT Score
30 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Amadeus - Delphi®
Ranked 4 (out of 30) in Event Management Software
Advance your full-service event planning and booking process with configurable automation, views, reporting, and system integrations.
83% recommended by 157 hotels
Marriott, IHG Hotels, Pan Pacific Hotels & 154 others
Bell - AI powered product analyst
I analyzed all of Amadeus’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Amadeus Delphi for its powerful functionality in managing sales, events, and reporting, which boosts operational efficiency and customer satisfaction. However, users also note areas for improvement, such as reporting efficiency, high costs, and technological glitches in integrations. Specifically, Delphi helps hotels streamline their operations by centralizing data, improving sales lead tracking, and optimizing meeting space inventory, thus positively impacting revenue and customer experience.
Marriott, IHG Hotels, Pan Pacific Hotels & 154 others
Read their reviewsHoteliers Most Frequently Mention
What Types of Hotels Amadeus is Popular For
Size
53 | Large (75-199 room)
19 | Medium (25-74 room)
9 | Small (10-24 room)
97 | X-Large (200+ room)
8 | X-Small (1-9 room)
Country
107 | United States of America
11 | Mexico
7 | India
5 | Australia
5 | United Kingdom
5 | United Arab Emirates
4 | Canada
4 | Philippines
4 | Thailand
4 | Switzerland
3 | Pakistan
2 | Saudi Arabia
2 | Poland
2 | China
2 | Spain
2 | Belgium
2 | Guatemala
1 | Indonesia
1 | Morocco
1 | Venezuela
1 | Tunisia
1 | Ireland
1 | Cape Verde
1 | Japan
1 | Kenya
1 | Ethiopia
1 | Italy
1 | Belize
1 | Cambodia
1 | Greece
1 | Germany
1 | Romania
1 | Qatar
1 | Honduras
1 | Malta
1 | Argentina
Type
59 | Bed & Breakfast & Inns
57 | Boutiques
85 | Branded Hotels
7 | Casinos
63 | City Center Hotels
67 | Airport/Conference Hotels
12 | Extended Stay & Serviced Apartments
11 | Hostels
32 | Limited Service & Budget Hotels
93 | Luxury Hotels
7 | Motels
49 | Resorts
1 | RV Parks & Campgrounds
2 | Vacation Rentals & Villas
Region
122 | North America
21 | Europe
20 | Asia Pacific
5 | Oceania
11 | Middle East
5 | South America
1 | Central America
5 | Africa
Category
6 | RFPs & Proposal Management Software
3 | Housekeeping Software
31 | Staff Collaboration Tools
39 | Event Management Software
34 | Business Intelligence
46 | Hotel Reservations Systems
88 | Booking Engine
18 | Digital Marketing Agencies
55 | Rate Shopping
8 | Hotel CRM & Email Marketing
2 | Property Management Systems
Didn’t find what you were looking for?
What is Amadeus?
Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
Amadeus - Delphi® is a comprehensive sales and event management software designed specifically for the hospitality industry. This platform is valuable as it centralizes and streamlines operations, allowing hotels to manage sales leads effectively, track ongoing performance metrics, and optimize meeting space inventory. By consolidating data into a single, user-friendly interface, Delphi enhances operational efficiency and boosts customer satisfaction. It also offers robust tools for contracting new business and managing relationships, ensuring flawless event delivery. This makes Delphi an essential tool for hoteliers looking to improve productivity and profitability.
Capabilities
Maintain Your Proven Success Model
Maintain Your Proven Success Model
Delphi seamlessly integrates with Salesforce.com, offering tailored solutions without disrupting your established processes. Highly configurable to suit diverse business needs, it supports multiple languages, currencies, taxes, and date formats. Leveraging the robust Salesforce platform, Delphi provides hospitality-specific tools, empowering your team with top-tier capabilities while maintaining familiarity.
Generate & Convert Leads with Ease
Generate & Convert Leads with Ease
Increase the productivity of sales teams with consolidation of incoming lead channels into a single solution. Empower the team to prospect for new and repeat business and easily visualize guestroom and function space occupancy across all rooms and properties.
Perfectly Execute Events
Perfectly Execute Events
Quickly communicate with both the planner and a large staff, ensuring that each room is set correctly the first time, menu selections are accurately delivered, and guests are happy.
Accurately Measure Business Performance
Accurately Measure Business Performance
Understand all aspects of a group’s performance to ensure future growth of the organization with highly configurable reports and dashboards to fit the individual needs of each user.
Strengthen Customer Relationships
Strengthen Customer Relationships
Automating processes to develop and nurture relationships is key to winning business. Maintain continuity of your extensive accounts and contacts across multiple teams and properties.
Features
Prospecting & Lead Gen
4/5 features
Inquiry Management
4/5 features
Proposal Management
4/5 features
Workflow Automation
4/5 features
Contracts & Approvals
4/5 features
Communication & Collaboration
4/5 features
Payments & Compliance
4/5 features
Attendee Management
4/5 features
Event Planning
4/5 features
Available Add-ons & Modules
Delphi Diagramming
Event Management Software
Delphi Diagramming is an interactive, cloud-native hospitality software that helps event planners and venues collaborate throughout the booking cycle to design customized event floor plans and layouts. By providing dynamic event visualization capabilities that represent your space and your resource inventory, you can deliver an elevated experience that is faster, easier, and more accurate to ensure flawless events each and every time.
Delphi Direct
Online Venue Booking Platforms
Simplify your processes and grow your revenue potential with an always-on, always connected group sales ally. Capture small group and event bookings directly through your website with as little as a few clicks.
Empower planners to book directly online through your website, with real-time availability.
Strategically promote underutilized function space for increased revenue online.
Offer convenient packages to enhance meeting space bookings.
Amadeus Reviews Summary
Ease of Use
4.5/5
Customer Support
4.2/5
ROI
4.4/5
Implementation
4.1/5
Recommended by
Achievements
This vendor's trending score is rising, Amadeus - Delphi® is the #4 most trending product in the Event Management Software category (out of 30) and the #171 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAmadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Amadeus Pricing
Pricing Available By Request
Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Amadeus Case Studies
Amadeus doesn’t have any case studies available
References
"We are quarter-on-quarter, year-on-year, 100% up on revenue, which is amazing for the venue and amazing for the team. Delphi has helped hugely with that visibility of reporting."
Hayley Smith
Head of Sales @
Silverstone Circuit
"I definitely could not do my job as effectively, or manage our property's assets, without having HotSOS."
Rudy Garcia
Director of Facility Services @
La Cantera Resort & Spa
"HotSOS has immensely helped our operation be much more efficient and customer-focused and is embraced by every level of our organization. We couldn't imagine our operation without it."
Roman Husock
Director of Rooms @
De L'Europe Amsterdam
"HotSOS delivers a real-time overview of room inventory, enabling room attendants to prioritize cleaning based on guest check-outs and arrivals. It allows supervisors to efficiently prioritize tasks without the need for direct communication with the room attendants, and identify areas for improvement, thus enhancing overall efficiency. It is a truly exceptional tool!"
Moshe Cohen
Applications Trainer @
"HotSOS is integral to the seamless operation of our business, and it has become indispensable in maintaining our high service level."
Jorine Heutink
Executive Housekeeper @
Hotel Okura Amsterdam
"By adopting Delphi at most of our properties, Easton’s has been able to standardize the training and coaching of our sales force, enabling consistent lead processing and response. Delphi’s merge template feature enhances efficiency across the board. We encourage our sales force to fully utilize the system, which has notably increased our capacity to handle above-property leads."
Sarah Moniz
Executive Director of Sales @
Easton's Group of Hotels
"Our partnership with Amadeus gave us the opportunity to test hotel ads for retargeting, which contributed to a 40% increase in bookings from Facebook Remarketing."
Nicole Weatherstone
Growth Marketing Manager @
Hyatt Vacation Club At The Welk
"Since using Demand360, the Pace, Groups, and Segment & Channels reports have become great assets to help make decisions in my day-to-day work."
Doris Búcaro
Revenue Manager @
Hyatt Centric Guatemala City
"Demand360 has helped the hotel in seeing areas of opportunity. Before Demand360 the hotel didn't know if our pace was in line with where it should be, and Demand360 gives you that benchmark to make that decision on whether you're too built up or not built up enough."
Joseph Bustos
Director of Revenue @
YOTEL New York Times Square
"On iHotelier Booking Engine 4.0, we can run private offers to compete with the OTA’s loyalty programs. Since we started running private offers, it has become one of our top 3 rate plans booked on the website. Our private offers members list now exceeds 2,100 guests."
William Koo
Revenue Consultant @
Waikiki Resort Hotel
"People were Googling us, but because we had poor rate parity, they were not clicking on Brand.com as it did not have attractive rates. Having competitive rates increased the number of sessions to our website and subsequently massively increased our conversion rate. Today we are in parity and people are increasingly coming to our website."
Sarah Major-Bourgeois
Director of Distribution @
Groupe Germain Hôtels
"At the beginning, the change was a bit scary and the housekeeping staff were nervous about us being able to check on them everywhere, but now if they didn’t have it I think they’d panic! We all love it."
Martijn Drost
Head of Engineering and IT @
Sofitel Legend The Grand Amsterdam
"When a guest checks out, our housekeeping team is notified immediately, meaning they can be deployed to clear the rooms straight away. Before, all communication would have to be done over the phone which takes up a lot of time, but, because we have Amadeus Service Optimization, we can send live updates on the app which has made a big impact on the speed in which we can work."
Chandra Illanperuma
Director of Housekeeping @
Palazzo Versace Dubai at Jaddaf Waterfront
"The fact that all departments can see where our room attendants are without having to track them down is absolutely priceless. Time is our currency and it’s all about productivity to make sure we’re turning the house as quickly as possible. With Amadeus Service Optimization, our managers don’t have to micromanage staff, which gives them more time to engage guests and complete room inspections to ensure quality."
Maria Cuevas
Director of Housekeeping @
Monarch Beach Resort
"Analyzing the trends through the system allows us to optimize staff scheduling so we can meet the demands of the day. We can also prioritize our work with minimal effort so we can respond quickly to guests and get right back to building maintenance. By leveraging the system we’ve prevented 24% more incidents from occurring because everyone has eyes on what work needs to be done, and our teams can easily strategize with housekeeping and other departments on important projects without impacting our guests."
Markus Krebs
Resort Manager @
Monarch Beach Resort
"Everybody can see within Amadeus Service Optimization what the status of a work ticket is, so you don’t need to call others to get information. If there’s a shift change, the incoming team member can track what’s been done already since the information is stored in one place."
Martijn Drost
Head of Engineering and IT @
Sofitel Legend The Grand Amsterdam
"I was so happy to see that the Palazzo Versace Dubai already had Amadeus Service Optimization when I started, otherwise, implementing it would have been the first thing I would have done! I have spent many years in the hotel industry before technology was so advanced and have found Amadeus Service Optimization has significantly improved the speed of communication and the handling of guest requests."
Chandra Illanperuma
Director of Housekeeping @
Palazzo Versace Dubai at Jaddaf Waterfront
"Whether we’re improving operational efficiencies, data and reporting, or executing an event, Amadeus Sales & Event Management has been the solution to help us realize our goals and deliver the best guest experience we possibly can."
Kathy Magrane
Director of Sales Solutions and Systems @
Denihan Hospitality Group
"By leveraging the automation capabilities of Amadeus Sales & Event Management, our time is freed up to focus on building one-of-a-kind experiences for our guests that will keep them coming back!"
Alex Filiatrault
Regional Director of Sales, Marketing, and Revenue Management @
Silver Hotel Group
"With Amadeus Sales & Event Management, our communication as a team has improved since data and information is centralized. It’s eliminated any confusion as to the status of an event or contract and made the planning process much quicker."
Denise Cole
Director of Sales & Marketing @
Hilton Garden Inn Atlanta Airport/millenium Center
"Amadeus Sales & Event Management – Advanced gives us more ability to track sales and keep on top of what’s going on. We are now able to track ROI on things like events and offers, which helps our staff to understand and manage their business better. It’s a real benefit for us."
Barbara Fulton
Group M&E Revenue Manager @
Valor Hospitality Partners
"Using Amadeus Sales & Event Management – Advanced with Sertifi has revolutionized the way we work. With access anytime, anywhere, our sales team can use it when they travel, and it’s allowed our convention services team the time to work directly alongside our customers. That’s really the entire goal, to create a better bond and provide better service for them."
Gavin Mealiffe
Vice President of Sales @
Tropicana @ Las Vegas (E)
""The global industry standard for managing and executing group events""
Adam Vonthethoff
General Manager – Food & Beverage @
Adelaide Oval
"[Amadeus] is the leading technology solution provider in hospitality..."
Daisy Wang
Deputy Manager @
Beijing International Hotel
"IHG is a brand and consumer driven company. We use insight to anticipate consumer trends and behaviour. We also have a long track record of investing in relevant technologies to support our brand promise and build a closer relationship with our guests. Partnering with Amadeus will help us continue to do just that."
Eric Pearson
Executive Vice President and Chief Information Officer @
Intercontinental Hotels Group
Featured Customers
More Products by Amadeus
Hotelier Rating
Hoteliers say
Hoteliers like Amadeus Delphi for its powerful functionality in managing sales, events, and reporting, which boosts operational efficiency and customer satisfaction. However, users also note areas for improvement, such as reporting efficiency, high costs, and technological glitches in integrations. Specifically, Delphi helps hotels streamline their operations by centralizing data, improving sales lead tracking, and optimizing meeting space inventory, thus positively impacting revenue and customer experience.
AI-generated from the text of customer reviews
Looking for specific info?
8
Delphi FDC is an easy to use, intuitive product.
Sales Systems Analyst from 1 to 4 room Branded Hotel in Mariahout (The Netherlands)
Verified
6 years ago
I like the Salesforce platform and the potential it provides. I can't wait to see where Amadeus goes with the product.
The Netherlands
The Netherlands
Sales Systems Analyst
X-Small Hotel
9
Various departments are easy to work with at Amadeus. However, the GRO department NEVER answers their phones.
Director of Sales & Marketing from 200 to 499 room Bed & Breakfast & Inn in Burlingame (United States of America)
Verified
6 years ago
* Fairly easy to navigate if you know where to go
* I like the various applets for navigating shortcuts
United States of America
United States of America
Director of Sales & Marketing
X-Large Hotel
10
I used Delphi 2006-2010 and 2017 to present. There have been many upgrades but the concept is basic and easy to understand.
Director of Sales and Marketing from in
Verified
6 years ago
9
We only implemented Delphi.fdc last year, so some ROI is still being calculated. Furthermore, some benefits are still being explored, new systems require new habits, and some are harder to break than others...
Director of Sales & Marketing from in
Verified
6 years ago
10
Delphi is easy to work with and it has everything we need
Director of Sales from in
Verified
6 years ago
8
Delphi is very user friendly and an easy way to keep track of all our prospect, tentative, and definite groups as well as tracking all sales activities.
Group Sales Manager from in
Verified
6 years ago
9
Delphi is a user friendly value tool for tracking and booking group business in the resort.
Director of Sales & Marketing from in
Verified
6 years ago
8
Having worked with other sales/events systems Delphi definitely has it's benefits but also it's downsides. The ease in running different reports or queries (especially customized ones) isn't up to the standards that I am used to. It was nice that the training was able to be completed in one day however I've had to learn a lot on my own - perhaps the training could be more in depth.
Group Sales Manager from in
Verified
6 years ago
9
Delphi is a Good Sales System for Your Hotel
Director of Sales & Marketing from in
Verified
6 years ago
10
Great system, the best in the business for functionality and ROI. There are few systems to chose from that have been around for this long. More and more Brands are requiring that you use the brand system though so independent systems will be going by the wayside in the next 5 years, in my opinion.
Regional Vice President Sales & Marketing from in
Verified
6 years ago
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.
Showing all answers to: "What does this product or service do well?"
They are one of the most widely known and recognized task managers in the market. As such, they have a lot of expertise and their software has evolved all of these years to adapt to hotel's new needs.
HotSOS provides a wonderful way for hoteliers to better service guests and improve overall satisfaction. Integrating with HotSOS has been a great experience, and gives hoteliers the ability to leverage INTELITY apps and tablets for guest requests, and then manage the tickets through the familiar HotSOS interface.
Question:
What differentiates this product or service from the competition?
Answer:
They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.
Showing all answers to: "What differentiates this product or service from the competition?"
They are a very well known and established brand and they have been in the market for a long time. That means that they have already solved many of the main pain points which many task managers present. Also, they are very easy to integrate with.
Amadeus’s HotSOS is one of the most user-friendly, easy-to-use hospitality tools on the market. With their extensive service optimization solution, staff can ensure that everything is taken care of behind the scenes so guests have a great experience, and that’s what matters. We greatly value their partnership.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I would say that it's hard to go wrong when choosing such a well and long established product in the market. They've been doing this for a long time and they have many customers. which means that they have a lot of expertise.
Doesn't require a ton of training and can have a huge impact on efficiency. Also does integrate with a lot of the big hospitality systems so you can connect ticketing with other systems on the property.
Are you a consultant or vendor that recommends Amadeus?
Leave a recommendation
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Support
Unverified
Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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