Revinate (RezForce Call Center)

4.6 (7 REVIEWS)

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0 out of 100
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Revinate (RezForce Call Center)

4.6 (7 REVIEWS)

Unranked in Hotel Sales Software

The #1 hotel and vacation rental call center solution that has your back, 24/7/365.

Ratings Summary

4.6
Excellent
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Revinate (RezForce Call Center) is the #7 most trending product in the Hotel Sales Software category (out of 13) and the #239 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Revinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Revinate (RezForce Call Center)
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Our highly trained, expert agents capture bookings when your team is busy or unavailable. We hire train and performance test only the best US-based agents who deliver an industry-leading 99.89% booking accuracy rate for our clients. Every call results in guest lead data to capture second chance bookings and grow your marketing database. With RezForce Lux, agents are trained with Forbes Travel Guide’s 5-Star certification standards, and consistently earn an overall satisfaction score of 99%. Increase profitability by balancing fixed and variable labor costs that flex with your business. Our pay-for-performance pricing model means you only pay us when we handle and/or book your reservation calls.

Capabilities

profile-empty-state.svg

Revinate doesn’t have any benefits or use cases available

Features

Sales CRM

4/5 features

RPF Management

4/5 features

F&B Planning

4/5 features

Contracts & E-Signatures

4/5 features

Reporting & Analytics

4/5 features

Pricing

Pricing Available By Request

Revinate has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Popularity by Segment

Size

2 | X-Small (1-9 room)

3 | Small (10-24 room)

40 | Medium (25-74 room)

112 | Large (75-199 room)

103 | X-Large (200+ room)

Country

140 | United States of America

17 | United Kingdom

17 | Canada

14 | Ireland

11 | Germany

11 | Australia

10 | Mexico

9 | Indonesia

7 | Switzerland

6 | Netherlands

6 | Philippines

6 | Singapore

4 | United Arab Emirates

4 | Thailand

3 | Sweden

3 | Maldives

3 | Norway

3 | Austria

2 | Ecuador

2 | Poland

2 | France

2 | Russian Federation

2 | Spain

2 | Dominican Republic

2 | Hong Kong

2 | Belgium

2 | New Zealand

1 | Jersey

1 | India

1 | Italy

1 | Georgia

1 | Fiji

1 | Grenada

1 | Chile

1 | Japan

1 | South Africa

1 | Latvia

1 | Jamaica

1 | Greece

1 | Mauritius

1 | Vietnam

1 | Turkey

1 | Aruba

1 | Colombia

Type

107 | Luxury Hotels

84 | Resorts

74 | Branded Hotels

72 | Boutiques

31 | Bed & Breakfast & Inns

31 | City Center Hotels

12 | Limited Service & Budget Hotels

10 | Airport/Conference Hotels

8 | Extended Stay & Serviced Apartments

7 | Hostels

7 | RV Parks & Campgrounds

7 | Vacation Rentals & Villas

4 | Casinos

3 | Motels

Region

167 | North America

78 | Europe

33 | Asia Pacific

14 | Oceania

6 | Middle East

5 | Central America

4 | South America

2 | Africa

Category

192 | Hotel CRM & Email Marketing

147 | Reputation Management

146 | Guest Surveys & Feedback

46 | Upselling Software

35 | Guest Messaging Software

14 | Hotel Reservations Systems

7 | Hotel Sales Software

Hotelier Rating

Excellent
247
Very Good
41
Average
21
Poor
3
Terrible
3

Property Size

  • X-Small (2)
  • Small (3)
  • Medium (40)
  • Large (112)
  • X-Large (103)

Country

  • United States of America
    United States of America
    (140)
  • United Kingdom
    United Kingdom
    (17)
  • Canada
    Canada
    (17)
  • Ireland
    Ireland
    (14)
  • Germany
    Germany
    (11)
  • Australia
    Australia
    (11)
  • Mexico
    Mexico
    (10)
  • Indonesia
    Indonesia
    (9)
  • Switzerland
    Switzerland
    (7)
  • Netherlands
    Netherlands
    (6)
  • Philippines
    Philippines
    (6)
  • Singapore
    Singapore
    (6)
  • United Arab Emirates
    United Arab Emirates
    (4)
  • Thailand
    Thailand
    (4)
  • Sweden
    Sweden
    (3)
  • Maldives
    Maldives
    (3)
  • Norway
    Norway
    (3)
  • Austria
    Austria
    (3)
  • Ecuador
    Ecuador
    (2)
  • Poland
    Poland
    (2)
  • France
    France
    (2)
  • Russian Federation
    Russian Federation
    (2)
  • Spain
    Spain
    (2)
  • Dominican Republic
    Dominican Republic
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Belgium
    Belgium
    (2)
  • New Zealand
    New Zealand
    (2)
  • Jersey
    Jersey
    (1)
  • India
    India
    (1)
  • Italy
    Italy
    (1)
  • Georgia
    Georgia
    (1)
  • Fiji
    Fiji
    (1)
  • Grenada
    Grenada
    (1)
  • Chile
    Chile
    (1)
  • Japan
    Japan
    (1)
  • South Africa
    South Africa
    (1)
  • Latvia
    Latvia
    (1)
  • Jamaica
    Jamaica
    (1)
  • Greece
    Greece
    (1)
  • Mauritius
    Mauritius
    (1)
  • Vietnam
    Vietnam
    (1)
  • Turkey
    Turkey
    (1)
  • Aruba
    Aruba
    (1)
  • Colombia
    Colombia
    (1)

Region

  • North America
    North America
    (167)
  • Europe
    Europe
    (78)
  • Asia Pacific
    Asia Pacific
    (33)
  • Oceania
    Oceania
    (14)
  • Middle East
    Middle East
    (6)
  • South America
    South America
    (4)
  • Central America
    Central America
    (5)
  • Africa
    Africa
    (2)
10

Great Market Intelligence

VP Sales & Marketing from 100 to 199 room Luxury Hotel in Santa Monica (United States of America)

Verified
7 months ago
Provides insight and market intelligence. Reliable and speed service for all products. Seamless integration across the various aspects of the platform.
Country United States of America
VP Sales & Marketing
Large Hotel
8

fantastic increase in e-mail revenue versus previous partner

Director of Sales & Marketing from 200 to 499 room Resort in Sunny Isles Beach (United States of America)

Verified
8 months ago
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
Country United States of America
Director of Sales & Marketing
X-Large Hotel
10

Reservations Sales

Res/Rev Manager from 75-99 room Resort in Stowe (United States of America)

Verified
17 months ago
Bi-Weekly KPI meetings help focus our goals. Customer Service emphasis that is geared towards maximizing revenue with non-negotables, call scoring, coaching, data collection. The ability to collect strategic data that helps to inform decision making related to rates, promotions, campaigns, etc. I like how there is structure for our reservat...
Country United States of America
Res/Rev Manager
Large Hotel
9

Great system for reporting and tracking my team's leads.

Reservations Manager from 100 to 199 room Luxury Hotel in Napa (United States of America)

Verified
17 months ago
Reporting and the coaching sessions. Allows me to see how the agents are utilizing their time. Makes it easy to create an incentive program for the team.
Country United States of America
Reservations Manager
Large Hotel
8

NAVIS RezForce team is very responsive and very knowledgeable

Manager of Reservation Operations from 200 to 499 room Resort in San Diego (United States of America)

Verified
5 years ago
NAVIS RezForce team is very responsive and very knowledgeable about the products and systems they sell and use.
Country United States of America
Manager of Reservation Operations
X-Large Hotel
10

"Financial Advisors" at our fingertips

Director of Reservation Sales from 200 to 499 room Resort in San Diego (United States of America)

Verified
5 years ago
- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opportunities along with recommendations. Very crucial to have this high level of engagement to maintain successful ROI. - RezForce leadersh...
Country United States of America
Director of Reservation Sales
X-Large Hotel
10

NAVIS allows us to optimize business & drives results!

Corporate Director of Reservation Sales from 75-99 room Luxury Hotel in Mill Valley (United States of America)

Verified
5 years ago
NAVIS allows us to optimize our most profitable channel through: 1) A lead management system & overflow reservations support that allows us to chase down every revenue opportunity. 2) 24/7 customized client support for each team. Ongoing meetings that help us strategically optimize our business. 3) Ongoing opportunities to provide feed...
Country United States of America
Corporate Director of Reservation Sales
Large Hotel
  • 1

Recommend empty

It looks like Revinate is not recommended by any hotels

Check out the top 10 most recommended Revinate alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.

Question:

What differentiates this product or service from the competition?

Answer:

Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.

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Support

Verified Support

Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

Request a Quote

Response Time

2 days

Recommended

92%

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