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Revinate (RezForce Call Center)
4.6 (7 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Revinate (RezForce Call Center)
Unranked in Hotel Sales Software
The #1 hotel and vacation rental call center solution that has your back, 24/7/365.
92% recommended by 288 hotels
What is Revinate?
Founded in 2009 | Headquarters in San Francisco (United States) | 400 employees
Revinate (RezForce Call Center) is a dedicated call center service designed to assist hospitality businesses in effectively managing reservations and guest inquiries. Leveraging highly trained, US-based agents, it ensures a smooth and efficient booking process even when your team is unavailable. The call center boasts a remarkable 99.89% booking accuracy rate, capturing every lead to enhance your marketing database and secure second chance bookings. With RezForce Lux, the agents are certified to Forbes Travel Guide’s 5-Star standards, providing top-notch guest satisfaction. It optimizes labor costs with a flexible, pay-for-performance pricing model, ensuring you only pay for handled or booked reservation calls. This robust service seamlessly integrates into your existing operations, improving profitability and guest experience.
Capabilities
Revinate doesn’t have any benefits or use cases available
Features
Sales CRM
4/5 features
RPF Management
4/5 features
F&B Planning
4/5 features
Contracts & E-Signatures
4/5 features
Reporting & Analytics
4/5 features
Revinate Reviews Summary
Ease of Use
4.5/5
Customer Support
4.6/5
ROI
4.5/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, Revinate (RezForce Call Center) is the #9 most trending product in the Hotel Sales Software category (out of 14) and the #640 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreRevinate has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Revinate Pricing
Pricing Available By Request
Revinate has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Popularity by Segment
Size
13 | X-Small (1-9 room)
9 | Small (10-24 room)
55 | Medium (25-74 room)
123 | Large (75-199 room)
104 | X-Large (200+ room)
Country
139 | United States of America
18 | United Kingdom
16 | Canada
12 | Australia
11 | Mexico
11 | Germany
11 | Ireland
7 | Switzerland
7 | Singapore
5 | Philippines
5 | Sweden
4 | United Arab Emirates
4 | Indonesia
3 | Austria
3 | Thailand
2 | Poland
2 | China
2 | Italy
2 | New Zealand
2 | Maldives
2 | India
2 | France
2 | Russian Federation
2 | Belgium
2 | Ecuador
1 | Grenada
1 | Chile
1 | Spain
1 | Netherlands
1 | Argentina
1 | Portugal
1 | Nepal
1 | Georgia
1 | Norway
1 | Jamaica
1 | Japan
1 | South Africa
1 | Latvia
1 | Colombia
1 | Barbados
1 | Vietnam
Type
148 | Luxury Hotels
128 | Resorts
120 | Boutiques
115 | Branded Hotels
103 | Bed & Breakfast & Inns
81 | City Center Hotels
61 | Limited Service & Budget Hotels
55 | Airport/Conference Hotels
13 | Extended Stay & Serviced Apartments
11 | Casinos
8 | Hostels
7 | Motels
7 | RV Parks & Campgrounds
7 | Vacation Rentals & Villas
Region
166 | North America
70 | Europe
28 | Asia Pacific
14 | Oceania
5 | Middle East
5 | South America
3 | Central America
1 | Africa
Category
193 | Hotel CRM & Email Marketing
148 | Reputation Management
146 | Guest Surveys & Feedback
46 | Upselling Software
35 | Guest Messaging Software
14 | Hotel Reservations Systems
7 | Hotel Sales Software
Hotelier Rating
Looking for specific info?
10
Great Market Intelligence
VP Sales & Marketing from 100 to 199 room Luxury Hotel in Santa Monica (United States of America)
Verified
14 months ago
Provides insight and market intelligence. Reliable and speed service for all products. Seamless integration across the various aspects of the platform.
United States of America
United States of America
VP Sales & Marketing
Large Hotel
8
fantastic increase in e-mail revenue versus previous partner
Director of Sales & Marketing from 200 to 499 room Resort in Sunny Isles Beach (United States of America)
Verified
15 months ago
Revinate rep is very responsive and timely. Our rep offers great ideas and offers solutions when a particular product needs improvement.
United States of America
United States of America
Director of Sales & Marketing
X-Large Hotel
10
Reservations Sales
Res/Rev Manager from 50-74 room Boutique in Stowe (United States of America)
Verified
2 years ago
Bi-Weekly KPI meetings help focus our goals. Customer Service emphasis that is geared towards maximizing revenue with non-negotables, call scoring, coaching, data collection. The ability to collect strategic data that helps to inform decision making related to rates, promotions, campaigns, etc. I like how there is structure for our reservat...
United States of America
United States of America
Res/Rev Manager
Medium Hotel
9
Great system for reporting and tracking my team's leads.
Reservations Manager from 100 to 199 room Luxury Hotel in Napa (United States of America)
Verified
2 years ago
Reporting and the coaching sessions. Allows me to see how the agents are utilizing their time. Makes it easy to create an incentive program for the team.
United States of America
United States of America
Reservations Manager
Large Hotel
8
NAVIS RezForce team is very responsive and very knowledgeable
Manager of Reservation Operations from 200 to 499 room Bed & Breakfast & Inn in San Diego (United States of America)
Verified
6 years ago
NAVIS RezForce team is very responsive and very knowledgeable about the products and systems they sell and use.
United States of America
United States of America
Manager of Reservation Operations
X-Large Hotel
10
"Financial Advisors" at our fingertips
Director of Reservation Sales from 200 to 499 room Bed & Breakfast & Inn in San Diego (United States of America)
Verified
6 years ago
- Relationship between Client Advocates and all properties has been excellent both with Reservations and Marketing. CAs are highly engaged when highlighting improvements and diligent in presenting opportunities along with recommendations. Very crucial to have this high level of engagement to maintain successful ROI.
- RezForce leadersh...
United States of America
United States of America
Director of Reservation Sales
X-Large Hotel
10
NAVIS allows us to optimize business & drives results!
Corporate Director of Reservation Sales from 75-99 room Luxury Hotel in Calistoga (United States of America)
Verified
6 years ago
NAVIS allows us to optimize our most profitable channel through:
1) A lead management system & overflow reservations support that allows us to chase down every revenue opportunity.
2) 24/7 customized client support for each team. Ongoing meetings that help us strategically optimize our business.
3) Ongoing opportunities to provide feed...
United States of America
United States of America
Corporate Director of Reservation Sales
Large Hotel
- 1
It looks like Revinate is not recommended by any hotels
Check out the top 10 most recommended Revinate alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
Showing all answers to: "What does this product or service do well?"
Revinate shines in guest data management and personalized marketing with its email marketing tools and CRM. Its analytics offer deep insights, empowering hotels to tailor guest experiences.
A big feature worth mentioning is their centralized data management - this unified approach not only streamlines the workflow for hotel staff but also enhances overall efficiency, easing the overall process for hoteliers.
Online Reputation Management (ORM): Revinate helps hotels and other hospitality businesses manage their online reputation by aggregating guest reviews and feedback from various online platforms. It provides tools to monitor and respond to reviews across different review sites.
Guest Feedback and Surveys: Revinate enables hotels to collect feedback directly from guests through surveys and other means. This feedback can be valuable for understanding guest satisfaction, identifying areas for improvement, and enhancing the overall guest experience.
Data Analytics: The platform offers analytics and reporting features that allow hotels to gain insights from guest feedback and online reviews. This data can help businesses make informed decisions to enhance their services and address specific issues raised by guests.
Communication and Engagement: Revinate facilitates communication between hotels and guests. This may include personalized messaging, email campaigns, and other communication strategies to engage with guests before, during, and after their stay.
Competitor Analysis: Revinate may offer tools to help businesses analyze and benchmark their online reputation against competitors in the hospitality industry.
Integration with Property Management Systems (PMS): Integration with PMS allows for seamless data flow between the systems, streamlining operational processes and ensuring that guest information is up-to-date.
Revinate excels at providing comprehensive and actionable insights into guest feedback, allowing businesses to understand and enhance the guest experience. Their intuitive analytics platform effectively translates customer reviews and sentiments into valuable data, enabling hotels to make informed operational and service improvements. Additionally, Revinate's robust reputation management tools empower hotels to proactively engage with guests, cultivate positive online reputations, and ultimately drive increased bookings.
Revinate is a powerful Hotel CRM and email marketing tool that allows several stakeholders across various departments key insights into different customer/guest segments which allows greater efficiency into their revenue generation
Question:
What differentiates this product or service from the competition?
Answer:
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
Showing all answers to: "What differentiates this product or service from the competition?"
Revinate differentiates with its focus on robust data analytics and email marketing. Its platform excels in gathering and utilizing guest feedback and aiding hotels in crafting bespoke experiences.
One of their standout features is their incredibly extensive and robust segment builder in the backend that truly presents to be a game-changer for anyone seeking unparalleled personalization for their database. This tool allows anyone to drill down to the utmost specificities of user segmentation ensuring that your marketing efforts and customer interactions are aligned and as tailored as possible.
Comprehensive Online Reputation Management (ORM): Revinate focuses on providing a comprehensive solution for managing a hotel's online reputation. This includes monitoring and responding to reviews across various online platforms, helping hotels maintain a positive online presence.
Guest Feedback and Surveys: Revinate offers tools for collecting direct feedback from guests through surveys. The ability to gather insights directly from guests allows hotels to understand their needs and preferences, leading to more personalized and improved guest experiences.
Data Analytics and Reporting: The platform provides robust analytics and reporting features, allowing hotels to gain valuable insights from guest feedback and online reviews. Data-driven decision-making is crucial for enhancing operational efficiency and guest satisfaction.
Communication and Engagement: Revinate facilitates communication between hotels and guests, offering features for personalized messaging and email campaigns. Effective communication can contribute to better guest experiences and build stronger relationships.
Competitor Analysis: Revinate may provide tools for benchmarking a hotel's online reputation against competitors. Understanding how a hotel compares to others in the industry can inform strategic decisions and highlight areas for improvement.
Integration with Property Management Systems (PMS): Seamless integration with PMS allows for efficient data flow between systems, ensuring that guest information is up-to-date and streamlining operational processes.
Industry Focus: Revinate specializes in solutions tailored to the hospitality industry. This industry-specific focus may result in features and functionalities that are finely tuned to the unique needs and challenges of hotels, resorts, and other hospitality businesses.
Revinate stands out from competitors through its sophisticated sentiment analysis capabilities, which go beyond surface-level feedback to uncover nuanced guest sentiments. The platform's seamless integration with various hotel systems sets it apart, enabling a holistic approach to guest experience management. Furthermore, Revinate's commitment to innovation is evident in its continuous development of cutting-edge features that adapt to evolving industry trends, solidifying its position as a leader in the competitive landscape.
An extremely easy product to use, quickly capture ROI, and with their long standing relationships with many high-end brands and chains, their support team meets the expectations of the luxury hoteliers they work with
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I'd recommend hoteliers checking out Revinate's powerful analytics and feedback tools. Utilizing these features to understand guest preferences can enhance personalized service and guest satisfaction, adding value to your hotel's offerings.
Rely on a solution that makes it easy for you to use, helps you with the personalization of the user experience, and has all data in one place, which will make it simple for you to manage it. Something I also suggest looking at is the team and the service behind the product, outstanding in this case!
Integration with Existing Systems: Ensure that Revinate seamlessly integrates with your existing systems, especially the Property Management System (PMS). A smooth integration can save time and effort in managing guest data and feedback.
Customization for Your Hotel's Unique Requirements: Every hotel has unique needs and challenges. Look for a solution that offers customization options to tailor the platform to your specific requirements. This could include custom survey questions, reporting metrics, and communication templates.
Scalability: Consider whether the solution can scale with your business as it grows. A flexible and scalable platform can adapt to the changing needs of your hotel over time.
Training and Support: Evaluate the training and support options provided by Revinate. A robust support system can be invaluable, especially during the implementation phase and ongoing usage.
Data Security and Compliance: Given the sensitivity of guest data, ensure that the platform adheres to industry standards for data security and compliance. This is crucial for maintaining guest trust and meeting regulatory requirements.
I would recommend a hotelier considering Revinate to leverage its powerful analytics to gain deep insights into guest feedback and preferences. Utilize the platform's proactive engagement tools to respond to reviews promptly, showcasing a commitment to guest satisfaction. Additionally, explore Revinate's integration capabilities with existing hotel systems to streamline operations and maximize the impact of data-driven decisions on overall guest experience.
Ensure that Revinate is not just an upselling and marketing tool for your guest room revenue. With many hoteliers looking at upselling and increasing revenue from ancillary departments, there are opportunities to use Revinate with other systems on property like your spa and activity management system to ensure you are maximizing upsell revenue in other key departments.
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SiteMinder
92% recommended by 2274 hotels |
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This integration hasn’t been verified by Revinate yet.
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Oracle Hospitality
91% recommended by 575 hotels |
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Mews
91% recommended by 566 hotels |
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Duetto
94% recommended by 561 hotels |
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Support
Verified Support
Revinate has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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