Oracle OPERA PMS

4.6 (761 REVIEWS)

HTR Score icon
HT Score  
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Némesis, Matti, Joonas + 74 more experts recommend Oracle Hospitality

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Oracle OPERA PMS

Ranked 3 (out of 344) in Property Management Systems

2026 Finalist HotelTechAwards

Hoteliers voted Oracle Hospitality as the #3 Property Management Systems provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation

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Bell avatar Bell - AI powered product analyst

I analyzed all of Oracle Hospitality’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Oracle's Opera PMS is a comprehensive property management system that enhances hotel operations through cloud-based integration and mobility. It simplifies reservations, check-ins, and housekeeping management, optimizing workflow and improving guest satisfaction. However, some users note cost and complexity as barriers, particularly for smaller hotels. The system's robust analytics and real-time data updates support revenue optimization and efficient decision-making.

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Melia Hotels, Wyndham, Minor Hotels & 615 others

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Partners say

Industry experts recommend Oracle Hospitality's OPERA PMS for its unparalleled functionality, robust API integration capabilities, and adaptability to various property types and sizes. Unique features include the Oracle Hospitality Integration Platform (OHIP), which enhances interoperability, cloud migration offering scalability, and comprehensive functionality for both property management and F&B services. Critical feedback highlights the complexity of implementation, learning curve for new users, and occasional challenges with customer support responsiveness.

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Némesis, Matti, Joonas and 67 others

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What Types of Hotels Oracle Hospitality is Popular For

Size

5 | X-Small (1-9 room)

68 | Small (10-49 room)

115 | Mid-Sized (50-99 room)

528 | Large (100-499 room)

107 | X-Large (500+ room)

Country

196 | India

121 | Italy

114 | United States

37 | Singapore

33 | China

30 | Germany

29 | Malaysia

27 | Maldives

27 | Vietnam

14 | France

13 | Spain

13 | Indonesia

12 | Philippines

12 | United Kingdom

12 | United Arab Emirates

11 | Mexico

10 | Australia

10 | Taiwan

9 | Cambodia

8 | Canada

8 | Ireland

7 | Sri Lanka

7 | Thailand

6 | Switzerland

6 | Chile

5 | Egypt

4 | Argentina

4 | Austria

3 | Saudi Arabia

3 | Peru

2 | Nigeria

2 | Bangladesh

2 | Portugal

2 | Japan

2 | Qatar

2 | Colombia

2 | New Zealand

2 | Hong Kong

1 | Pakistan

1 | Hungary

1 | Romania

1 | Iraq

1 | Morocco

1 | Zimbabwe

1 | Tanzania

1 | Algeria

1 | Netherlands

1 | Bhutan

1 | South Africa

1 | Norway

1 | Palau

1 | Jordan

1 | Bahamas

1 | Ecuador

1 | Denmark

1 | Uruguay

Type

523 | Luxury Hotels

397 | Branded Hotels

320 | City Center Hotels

317 | Resorts

307 | Airport/Conference Hotels

282 | Boutique Hotels

230 | Bed & Breakfast & Inns

174 | Limited Service & Budget Hotels

123 | Hostels

43 | Extended Stay & Serviced Apartments

29 | Vacation Rentals & Villas

23 | RV Parks & Campgrounds

18 | Casinos

14 | Motels

Region

414 | Asia Pacific

215 | Europe

133 | North America

25 | Middle East

17 | South America

13 | Oceania

7 | Africa

1 | Central America

Category

761 | Property Management Systems

234 | Hotel POS Systems

95 | Upselling Software

Oracle Hospitality Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Property Management Systems for Enterprise Hotels
#1 of 9
Best Property Management Systems for Large Hotels
#1 of 20

Oracle Hospitality Property Management Systems Rankings

By size
Best Property Management Systems for Small Hotels 91% recommended by 63 Small hotels
#18 of 51
Small hotels say that Oracle Hospitality's Property Management System ranks highly based on verified HotelTechReport reviews attributing its success to seamless cloud-based integration, user-friendly design, and centralized operations management, critical for efficient small hotel management and streamlined daily tasks.
Best Property Management Systems for Enterprise Hotels 90% recommended by 91 Enterprise hotels
#1 of 9
X Large hotels say that Oracle Hospitality's Property Management Systems, based on verified HotelTechReport reviews, offer robust cloud accessibility and seamless integration, which streamline operations. They also note effective migration support, although reporting tools could benefit from further customization options.
Best Property Management Systems for Large Hotels 91% recommended by 252 Large hotels
#1 of 20
Large hotels say that Oracle Hospitality's Property Management System, according to verified HotelTechReport reviews, integrates smoothly with third-party systems, assists with multi-property management, and enhances operational efficiency through streamlined workflows and real-time updates.
Best Property Management Systems for Mid-sized Hotels 92% recommended by 332 Mid-sized hotels
#2 of 45
Mid-sized hotels say that Oracle Hospitality's Property Management Systems, according to verified HotelTechReport reviews, stand out due to their user-friendly interface, seamless integration capabilities, and effective system security. This consistency is crucial for efficient operations in Mid-sized hotel environments.
By country
Best Property Management Systems for hotels in United Arab Emirates 86% recommended by 8 hotels in United Arab Emirates
#2 of 5
Hotels in United Arab Emirates say that Oracle Hospitality's Property Management Systems (PMS) offer a user-friendly interface with reliable performance and seamless integrations, crucial for enhancing guest experiences in a competitive market. They value the continuous operation without interruptions and the platform’s cloud-native benefits, which allow for remote accessibility and zero downtime maintenance. However, they emphasize the need for quicker support response and communication enhancements to promptly address operational issues, reflecting the region's preference for efficient and pro-active customer service.
Best Property Management Systems for hotels in Australia 91% recommended by 8 hotels in Australia
#7 of 11
Hotels in Australia say that Oracle Hospitality's Property Management Systems, particularly Opera Cloud, offers robust features essential for their diverse operational needs and multi-property management, making it adaptable to different hotel styles and sizes. The ability to access systems remotely, streamlined dashboards, and integration with other tech products are highly valued, aligning with their preference for efficiency and centralization. However, there is room for improvement in localized support and response times, as well as streamlined initial setups, which are critical for maximizing the benefits of the system in the dynamic Australian hotel landscape.
Best Property Management Systems for hotels in Canada 95% recommended by 6 hotels in Canada
#12 of 16
Hotels in Canada say that Oracle Hospitality's Property Management Systems, particularly the Opera Cloud, effectively cater to their operational needs with features like smooth data processing, robust report generation, and real-time access which align with Canada's emphasis on data privacy and security. They value the comprehensive support and ease-of-use for daily operations, although there's room for improvement in language translation and system integration for better localization and operational efficiency across the diverse linguistic and technological landscape of Canadian hotels.
Best Property Management Systems for hotels in Switzerland 80% recommended by 6 hotels in Switzerland
#4 of 5
Hotels in Switzerland say that Oracle Hospitality's Property Management Systems offer comprehensive functionality with robust security and cloud-based access, which aligns with their operational needs for flexibility and future-oriented solutions. However, they emphasize the importance of improved customer support, streamlined user access, and flexible update scheduling to better cater to the unique demands of Swiss hospitality operations.
Best Property Management Systems for hotels in Chile 80% recommended by 6 hotels in Chile
#2 of 2
Hotels in Chile say that selecting a Property Management System provider such as Oracle Hospitality's PMS products hinges significantly on the system's reliability, security, and the efficiency of technological advancements. While some hotels value the stability, user experience, and robust support during challenging implementations, others have encountered difficulties with integrations and technical support, underscoring the importance of ongoing support and efficient setup processes tailored to local operational needs. Enhancements in ecological operations and streamlined upgrade procedures also appear crucial for optimizing overall satisfaction among Chilean hospitality operators.
Best Property Management Systems for hotels in China 92% recommended by 33 hotels in China
#1 of 1
Hotels in China say that Oracle Hospitality's Property Management Systems (PMS) excels in user-friendliness and cloud-based functionality, which aligns well with the local industry's preference for solutions that enhance operational efficiency and provide scalable, centralized management. However, for Chinese hotels prioritizing seamless communication and culturally sensitive support, there is a notable demand for localized service offerings and improvements in system reliability, particularly during version upgrades. Moreover, integrating the PMS with local enterprises and expanding multilingual support would address the market's diverse needs, boosting user satisfaction and trust.
Best Property Management Systems for hotels in Germany 79% recommended by 21 hotels in Germany
#3 of 12
Hotels in Germany say that Oracle Hospitality's Property Management Systems offer robust functionality and integration capabilities, crucial for optimizing operations and enhancing guest experiences in a competitive market marked by high staff turnover. However, they highlight significant gaps in customer support and user-friendliness, emphasizing the need for better reporting and analytics tools, as well as a streamlined implementation process to meet the operational needs and efficiency standards expected by German hotels.
Best Property Management Systems for hotels in Spain 85% recommended by 10 hotels in Spain
#6 of 10
Hotels in Spain say that Oracle Hospitality's Property Management Systems offer robust cloud-based functionalities, intuitive interfaces, and seamless integrations, which are crucial for their dynamic operational needs. However, they emphasize the need for improvements in customer support speed, mobile integration, and compliance with Spain's specific financial and tax requirements. This reflects a demand for solutions that not only enhance efficiency and flexibility but also align well with local legislative and business environments.
Best Property Management Systems for hotels in France 80% recommended by 14 hotels in France
#5 of 8
Hotels in France say that Oracle Hospitality's Property Management Systems are comprehensive and reliable, especially valued for their multi-hotel functionalities and ability to integrate seamlessly with external interfaces, which are crucial for managing large hotel chains across the country. While the systems offer extensive features that support operational needs like unified guest management and detailed reporting, French hoteliers note that support and customization services can be costly and sometimes delayed, highlighting a desire for more responsive customer service and flexible report customization options.
Best Property Management Systems for hotels in United Kingdom 88% recommended by 9 hotels in United Kingdom
#10 of 18
Hotels in United Kingdom say that Oracle Hospitality's Property Management Systems are highly valued for their robust functionality, reliable support, and seamless integration capabilities, all crucial for enhancing operational efficiency and guest experience. However, despite the overall satisfaction with the system's capabilities and flexibility, some UK hotels express concerns over the platform's complexity, cost, and time-consuming processes, which can impact training and setup. The balance between cost-effectiveness and advanced features is a significant consideration for UK hotels when selecting a Property Management System.
Best Property Management Systems for hotels in Indonesia 98% recommended by 12 hotels in Indonesia
#4 of 4
Hotels in Indonesia say that Oracle Hospitality's Property Management Systems effectively streamline hotel operations, enhance guest satisfaction, and provide robust database management vital for the dynamic Indonesian hotel environment. They appreciate its flexible and comprehensive features, particularly for enhancing housekeeping coordination and operational efficiency, though some desire more localized support and pricing accommodations. The transition to cloud solutions and accessibility from anywhere are highlighted as pivotal advantages, although the high costs associated with premium quality and some technical challenges are noted areas for improvement.
Best Property Management Systems for hotels in Ireland 92% recommended by 6 hotels in Ireland
#2 of 4
Hotels in Ireland say that Oracle Hospitality's Property Management Systems provide robust, user-friendly solutions that enhance operational efficiency through integrated systems and customizable workflows. The ability to seamlessly train staff across multiple properties and consolidate reporting across locations is highly valued for optimizing management decisions. However, many Irish hoteliers point out that while support services have improved, there is a need for faster resolution times and improved first-level support to fully meet their operational demands.
Best Property Management Systems for hotels in India 96% recommended by 188 hotels in India
#2 of 6
Hotels in India say that Oracle Hospitality's Opera Cloud PMS offers vital tools that meet their unique demands, such as integrated management solutions, real-time operation insights, and ease of remote access, crucial for navigating India's diverse hospitality landscape. However, consistent and rapid support response, enhanced report customization, and better handling of internet disruptions are highlighted as areas for improvement to ensure seamless operations, especially during peak times and high occupancy periods.
Best Property Management Systems for hotels in Italy 95% recommended by 119 hotels in Italy
#1 of 7
Hotels in Italy say that Oracle Hospitality's Property Management System, particularly the Opera Cloud, generally meets their need for intuitive use, comprehensive reporting, and operational efficiency. However, for their specific context, they emphasize the importance of better alignment with Italian fiscal requirements, particularly in electronic invoicing and taxation. While the training and support, especially from knowledgeable consultants, are highly appreciated, improvements in local support systems and customization options to further cater to the unique administrative needs of Italian hotels would enhance the value proposition of the PMS.
Best Property Management Systems for hotels in Cambodia 98% recommended by 9 hotels in Cambodia
#3 of 3
Hotels in Cambodia say that Oracle Hospitality's Property Management Systems offer robust real-time execution and validation features that align with their operational needs, but they seek enhancements in system speed, mobile check-in capabilities, and paperless solutions like eSignatures to cater to evolving guest expectations. While the user-friendly interface and strong inter-departmental integration are valued for efficient operations, local compliance reporting and a more streamlined interface design remain crucial areas for improvement in the Cambodian hospitality sector.
Best Property Management Systems for hotels in Sri Lanka 99% recommended by 7 hotels in Sri Lanka
#4 of 4
Hotels in Sri Lanka say that Oracle Hospitality’s Property Management Systems are generally well-received for their comprehensive features and ease of use in critical areas like front-office operations, room reservations, and staff training, which align with the local hospitality industry's focus on operational efficiency and staff development. However, there is a noted desire for enhanced report generation, such as upselling and meal plan reports, to better support operational planning and decision-making, highlighting the need for systems that can integrate seamlessly with local hospitality practices and operational demands.
Best Property Management Systems for hotels in Maldives 92% recommended by 27 hotels in Maldives
#1 of 2
Hotels in Maldives say that Oracle Hospitality's Opera Cloud PMS significantly enhances operational efficiency by eliminating the need for local servers and facilitating remote accessibility, which aligns well with the region's emphasis on seamless and flexible guest services. However, they highlight the necessity for more customizable reporting options tailored to specific property needs and regional requirements to amplify operational insights and support the luxury service expectations typical of the Maldives hospitality industry. Additionally, the importance of robust training and support is repeatedly underscored, highlighting a preference for thorough onboarding to ensure smooth transitions and consistent operational efficacy.
Best Property Management Systems for hotels in Mexico 94% recommended by 7 hotels in Mexico
#2 of 3
Hotels in Mexico say that Oracle Hospitality's Property Management Systems provide a robust and versatile solution that integrates well with third-party applications, which is crucial for the diverse operational needs of Mexican hotels. They appreciate the system's reliability, the rapid problem-solving capabilities of the customer service team, and its familiarity among staff, which minimizes training requirements. However, they express a need for faster, regionally-based technical support, with more Spanish-speaking experts and a greater focus on tailored functionalities to better align with local practices and preferences.
Best Property Management Systems for hotels in Malaysia 89% recommended by 28 hotels in Malaysia
#1 of 3
Hotels in Malaysia say that Oracle Hospitality's Opera Cloud Property Management System is highly valued for its cloud accessibility, allowing hotel staff to work efficiently from anywhere, which is crucial for meeting the dynamic demands of the hospitality industry in Malaysia. While users appreciate the comprehensive features and supportive consultants, Malaysian hotels also emphasize the need for improvements in support response times and report customization capabilities. Maintaining cost-effectiveness and minimizing operational disruptions during scheduled maintenance are key considerations for them when selecting a Property Management System.
Best Property Management Systems for hotels in Philippines 90% recommended by 12 hotels in Philippines
#4 of 4
Hotels in the Philippines say that Oracle Hospitality's Property Management Systems, particularly Opera and Simphony, are well-suited for their needs, offering reliable security, flexibility, and robust interfacing capabilities that are highly valued given the region's varying internet reliability. However, there is a strong demand for improvement in local support and communication, with some suggesting that Oracle could enhance customer confidence by expediting response times, increasing the presence of knowledgeable local support personnel, and providing more in-depth product demonstrations to meet the unique operational needs of hotels in the Philippines.
Best Property Management Systems for hotels in Singapore 92% recommended by 36 hotels in Singapore
#1 of 2
Hotels in Singapore say that Oracle Hospitality's Property Management Systems (PMS) offers a flexible and scalable solution, crucial for their dynamic hospitality industry demands, though there is room for enhancements in user-friendliness and efficiency. The real-time data accessibility and seamless integration capabilities are highly valued, aiding operational efficiency, yet the need for improvements in reporting functionality and enhanced mobile app capabilities remain areas for further development. Moreover, while the expertise and support from Oracle's consultants are widely praised, especially during the migration process, there is a desire for more proactive post-implementation support to fully leverage the system's potential.
Best Property Management Systems for hotels in Thailand 98% recommended by 5 hotels in Thailand
#5 of 5
Hotels in Thailand say that Oracle Hospitality's Property Management Systems offer robust features and a supportive implementation team, which are crucial for meeting the operational needs and service customization required by local hotel operators. However, there's a desire for reduced system maintenance disruptions and enhancements to the user interface to better cater to the efficiency and user-friendliness that the dynamic Thai hospitality market demands. These reviews emphasize the importance of seamless integrations, comprehensive reporting tools, and 24/7 support, key factors for hotels in Thailand when selecting a PMS provider.
Best Property Management Systems for hotels in Taiwan 97% recommended by 10 hotels in Taiwan
#1 of 1
Hotels in Taiwan say that Oracle Hospitality's Property Management Systems are efficient, user-friendly, and integrate well with existing systems, which is crucial given their operational needs for accuracy and seamless functionality. Taiwanese hotels particularly value the language support and the customizable features that accommodate local usage habits, though they express a desire for improved channel manager compatibility and enhanced affordability. Overall, the availability of knowledgeable consultants and clear technical documentation is appreciated, underscoring the importance of strong customer support and localization for this market.
Best Property Management Systems for hotels in United States 84% recommended by 84 hotels in United States
#8 of 29
Hotels in the United States say that Oracle Hospitality's Property Management Systems (PMS) like OPERA provide a user-friendly interface and powerful integration capabilities, which are crucial for enhancing operational efficiency and guest satisfaction. However, they frequently express concerns about customer support responsiveness and the complexity of customization and reporting options, which are vital for meeting the nuanced needs of diverse properties in the U.S. market. Additionally, there is a notable demand for improved communication and training, showcasing a need for better onboarding and resources to ensure seamless adoption and usage of the system.
Best Property Management Systems for hotels in Vietnam 95% recommended by 24 hotels in Vietnam
#2 of 3
Hotels in Vietnam say that Oracle Hospitality's Property Management Systems offer a stable and effective solution, highly valued for its robust features, user-friendly interface, and strong customer support. While Opera PMS is praised for its adaptability to various hotel sizes and integration with third-party applications, users in Vietnam emphasize the need for more localized support, multi-language training, faster technical support, and enhanced reporting capabilities to further align with their specific operational needs. Additionally, concerns about the cost and the efficiency of the installation and maintenance processes highlight areas for potential improvement to better match the expectations of Vietnamese hoteliers.

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What is Oracle Hospitality?

Founded in 1977 | Headquarters in Columbia, Maryland | 3500 employees
Oracle OPERA PMS is a comprehensive property management system designed for hotel operations and distribution, leveraging robust cloud technologies. It enhances operational efficiency through dynamic dashboard customization, seamless integration with third-party systems, and scalable cloud architecture. The system supports extensive mobile capabilities, reducing training time and boosting staff productivity. It handles a wide range of tasks, from front office operations like check-ins and room management to back office functions like revenue management. OPERA’s real-time visibility and integration capabilities make it invaluable for improving guest experiences and overall hotel management.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Oracle Hospitality products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Oracle Hospitality

FAQs

Capabilities

Guest focused PMS

Banquets & events

Room service & upgrades

Reporting & Analytics

OPERA Cloud Mobile

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

OPERA Cloud Sales and Event Management

Event Management Software
OPERA Cloud Sales and Event Management centralizes group rooms and events into one platform, simplifying operations across departments. Sales teams can manage leads, accounts, and activities, while event teams plan and deliver meetings and banquets with flexible tools. Real-time access to inventory, mobile-enabled functionality, and seamless group booking workflows help hotels optimize space, streamline collaboration, and drive revenue, whether for corporate meetings, weddings, or large tour groups.

PREMIUM ADD-ON

OPERA Cloud Distribution

Channel Managers
OPERA Cloud Distribution centralizes channel management, connecting rates and availability across direct and indirect channels, including online travel agents (OTAs) and global distribution systems (GDS), from a single system. Designed for speed and scalability, it enables hotels to respond quickly to demand, activate new channels instantly, and streamline operations while driving revenue across all distribution points.

PREMIUM ADD-ON

OPERA Cloud Loyalty

Loyalty Programs for Independents
Oracle Hospitality OPERA Cloud Loyalty enables hotels to deliver an exceptional guest experience and maximize customer loyalty by centrally gathering and managing guest data. Profile management capabilities ensure one true source of guest data, minimizing duplicate records and ensuring that guest preferences are recorded and shared across multile properties. With OPERA Cloud Loyalty, you can also create felxible loyalty programs that maximize repeat business by offering rewards to your most valued guests.

PREMIUM ADD-ON

OPERA Cloud Central

Call Center Software
OPERA Cloud Central connects contact centers, sales, loyalty programs, and distribution channels in one centralized system. It empowers corporate and regional teams with shared access to guest, rate, and availability data, enabling faster bookings and consistent service across properties. By uniting front and back office operations, it delivers an integrated, enterprise-wide view that drives efficiency, maximizes revenue, and supports seamless collaboration between headquarters and hotel teams.

PREMIUM ADD-ON

Guest Engagement & Merchandising (upsell)

Upselling Software
Drive revenue and enhance the guest experience with Nor1’s AI-powered upselling in OPERA Cloud. Present personalized offers, room upgrades, amenities, services, and more, across key touchpoints like pre-arrival, mobile check-in, and the front desk. Boost engagement and increase RevPAR through targeted merchandising.

PREMIUM ADD-ON

Oracle Hospitality Reviews Summary

4.6
Excellent
Ease of Use
4.6/5
Customer Support
4.3/5
ROI
4.3/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Oracle OPERA PMS is the #6 most trending product in the Property Management Systems category (out of 344) and the #162 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Oracle Hospitality has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Oracle Hospitality as the #3 Property Management Systems provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
92 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Oracle Hospitality Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Oracle Hospitality Average Oracle Hospitality

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12

Success Stories

6

References

23

Featured Customers

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Oracle Hospitality Reviews

Hotelier Rating

Excellent
612
Very Good
79
Average
34
Poor
14
Terrible
22

Property Size

  • X-Small (5)
  • Small (63)
  • Mid-Sized (106)
  • Large (478)
  • X-Large (91)

Country

  • India
    India
    (188)
  • Italy
    Italy
    (119)
  • United States
    United States
    (84)
  • Singapore
    Singapore
    (36)
  • China
    China
    (33)
  • Malaysia
    Malaysia
    (28)
  • Maldives
    Maldives
    (27)
  • Vietnam
    Vietnam
    (24)
  • Germany
    Germany
    (21)
  • France
    France
    (14)
  • Philippines
    Philippines
    (12)
  • Indonesia
    Indonesia
    (12)
  • Taiwan
    Taiwan
    (10)
  • Spain
    Spain
    (10)
  • United Kingdom
    United Kingdom
    (9)
  • Cambodia
    Cambodia
    (9)
  • Australia
    Australia
    (8)
  • United Arab Emirates
    United Arab Emirates
    (8)
  • Sri Lanka
    Sri Lanka
    (7)
  • Mexico
    Mexico
    (7)
  • Switzerland
    Switzerland
    (6)
  • Ireland
    Ireland
    (6)
  • Chile
    Chile
    (6)
  • Canada
    Canada
    (6)
  • Thailand
    Thailand
    (5)
  • Egypt
    Egypt
    (4)
  • Argentina
    Argentina
    (4)
  • Austria
    Austria
    (3)
  • Saudi Arabia
    Saudi Arabia
    (3)
  • Peru
    Peru
    (3)
  • Portugal
    Portugal
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • New Zealand
    New Zealand
    (2)
  • Colombia
    Colombia
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Nigeria
    Nigeria
    (2)
  • Japan
    Japan
    (2)
  • Denmark
    Denmark
    (1)
  • Tanzania
    Tanzania
    (1)
  • Bhutan
    Bhutan
    (1)
  • South Africa
    South Africa
    (1)
  • Norway
    Norway
    (1)
  • Bahamas
    Bahamas
    (1)
  • Qatar
    Qatar
    (1)
  • Palau
    Palau
    (1)
  • Jordan
    Jordan
    (1)
  • Ecuador
    Ecuador
    (1)
  • Uruguay
    Uruguay
    (1)
  • Algeria
    Algeria
    (1)

Region

  • North America
    North America
    (97)
  • Europe
    Europe
    (192)
  • Asia Pacific
    Asia Pacific
    (398)
  • Oceania
    Oceania
    (11)
  • Middle East
    Middle East
    (17)
  • South America
    South America
    (17)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (5)
6

Good team

IS Executive from 500+ room in Singapore (Singapore)

Verified
6 months ago
The team of consultants from Oracle were very helpful and also managed expectations with the migration. Would not have been possible without their support.
Country Singapore
IS Executive
X-Large Hotel
Cody from Oracle Hospitality replied
Thank you for the review! We're glad you had a positive experience with our team, and thank you for your feedback on our budding Accelerator tool and UI. Wishing you continued success!
5

Overall, good products but definitely can be better in the future. Hope this review will help the team to meet client's requirement thus increasing product satisfaction. Jeannie/Consultant is very helpful and guide us throughout the migration process (pre & post). The trainer assigned to our property/Kash, need more training and should be more interactive with the participants.

Reservations Manager from 500+ room Bed & Breakfast & Inn in Petaling Jaya (Malaysia)

Verified
6 months ago
New items that I figured out and ease the work process: 1. The rate override - reduce rate code creations 2. The import rooming list by using the excel sheet 3. Merging duplicate profiles-can choose multiple profile at one time 4. Item inventory- accurate tracking availability for extra bed, cots, etc 5. Tiles- can add on/removed based on...
Country Malaysia
Reservations Manager
X-Large Hotel
Cody from Oracle Hospitality replied
Thank you kindly for taking the time to provide us feedback; it is greatly appreciated, and helps guide us as our solution evolves. Wishing you continued success!
9

Optimized workflows by harnessing Opera Cloud’s automation and cloud-based accessibility, reducing manual bottlenecks and enabling faster guest service

IT Executive from 500+ room Bed & Breakfast & Inn in Petaling Jaya (Malaysia)

Verified
6 months ago
Cloud Accessibility. Staff can access the system anytime, anywhere—whether at the front desk, back office, or even remotely. This flexibility is a game-changer compared to older, server-based setups.
Country Malaysia
IT Executive
X-Large Hotel
Cody from Oracle Hospitality replied
We appreciate your review! It's great you are seeing the benefits of the cloud-based solution, and thank you for the feedback on the reporting capabilities!
9

Efficient, Reliable, and User-Friendly

Accounts manager from 500+ room Bed & Breakfast & Inn in Petaling Jaya (Malaysia)

Verified
6 months ago
Claud really makes my work much easier. Reports download fast, and sending statements and reminders takes just a few clicks. The whole process is smoother, and the customized reports help a lot with our management needs. Official receipts can also be generated after posting, which keeps everything organized. The e-invoice process is super...
Country Malaysia
Accounts manager
X-Large Hotel
Cody from Oracle Hospitality replied
Thank you so much for the thorough review. We're happy to hear OPERA Cloud is making your day better, and we'll pass along your comments on our staff. Details on credit card handling are helpful and important to us as we continue to enhance the solution. Best of luck to you!
10

Great PMS system

IS Manager from 500+ room in Singapore (Singapore)

Verified
6 months ago
This is the most commonly used system in Singapore and the consultants were very helpful in supporting the hotel and making sure we go live on the date we want. It gives our IT some relief as well in managing the solution as patches/backups are done by Oracle directly.
Country Singapore
IS Manager
X-Large Hotel
Cody from Oracle Hospitality replied
Thank you for the review! We're glad you had a positive experience with our team, and thank you for your comments on areas we can continue to enhance our solution!
10

An excellent PMS and POS solution for hospitality

Cluster Director IT from 100 to 199 room Airport/Conference Hotel in Udaipur (India)

Verified
7 months ago
Everything was so perfect from beginning of initial commercial discussion till sign off of completion report. Each level of team members involved were so professional and overall journey was made so smooth during this migration from our On Premise to Cloud PMS and POS.
Country India
Cluster Director IT
Large Hotel
Cody from Oracle Hospitality replied
Thank you for your thoughtful feedback! We're thrilled to hear that the migration experience was smooth and that our team’s professionalism stood out! We definitely understand the impact of downtimes and continue to work to remove these obstacles. Your input is invaluable and we wish you continued success!
10

Oracle's Opera Cloud PMS

IT Manager from 200 to 499 room Boutique in Kuala Lumpur (Malaysia)

Verified
7 months ago
- Client relation is good. - Support is done professionally with proper historical data. - Self training information is sufficient as long as user has the motivation to look for what they need. - IT has lesser support cases to attend toas user is able to reach out to support directly.
Country Malaysia
IT Manager
Large Hotel
Cody from Oracle Hospitality replied
Thank you for the review! We're happy to hear your engagement with our team has been positive, and appreciate the recommendation for improvement in regard to escalations. We trust you've seen improvements in any maintenance periods since your original review as well. Thank you again and we wish you the best!
7

User Friendly PMS Portal

Head Of Technology from 200 to 499 room Boutique in New York City (United States)

Verified
7 months ago
User friendly property management portal with endless integrations with third parties. Ease of access, any user is able to engage and learn the system. Speed and functionality are superb.
Country United States
Head Of Technology
Large Hotel
Samantha from Oracle Hospitality replied
Thank you so much for your review. We appreciate your feedback and your business! We have noted the areas that you point out need more attention and will work internally to address this.
10

Opera Cloud Feedback

Front desk from 100 to 199 room Luxury Hotel in Singapore (Singapore)

Verified
8 months ago
The 2 consultants. I can’t speak highly enough of Xin Dai and Colin — they have truly been the best consultants I’ve ever worked with. Their expertise, responsiveness, and dedication to ensuring our success have been exceptional from start to finish. They not only provided excellent technical support but also took the time to understand ou...
Country Singapore
Front desk
Large Hotel
Cody from Oracle Hospitality replied
Thank you for the review! This is great to hear that you had a positive experience during roll-out with our teams, and if you are experiencing any untimely reporting within OPERA Cloud or the Reporting & Analytics module, please reach out to our support team to see if there are ways to optimize the experience. Thank you!
10

Real time executes/validation

IT Manager from 100 to 199 room Bed & Breakfast & Inn in Siem Reap (Cambodia)

Verified
8 months ago
- Transaction codes generate, we can test and see the result quickly. - Report scheduler.
Country Cambodia
IT Manager
Large Hotel
Cody from Oracle Hospitality replied
Thank you for the review! We're happy you're enjoying OPERA Cloud!
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

The integration between Oracle Hospitality PMS and Dataria’s BI works extremely well when it comes to centralising hotel data and turning it into actionable insights for day-to-day decision-making. One of the strongest points is the speed and clarity with which the BI processes operational and revenue information. Having reservations, occupancy, ADR, pickup and distribution data connected directly with the PMS allows the team to work with reliable, real-time information without depending on manual reports or fragmented spreadsheets.

Question:

What differentiates this product or service from the competition?

Answer:

What differentiates the integration between Oracle Hospitality OPERA PMS and Dataria Revenue Technology is the quality and depth of the operational data that OPERA provides, combined with Dataria’s ability to transform that information into practical and accessible revenue intelligence. Compared with other PMS solutions, OPERA stands out for the robustness of its ecosystem, the level of detail available across reservations, segmentation, distribution and operational workflows, and its reliability in more complex hotel environments. From Dataria’s perspective, this creates a much stronger foundation for BI analysis and revenue strategy execution. The integration allows Dataria’s BI to work with highly granular and structured PMS data, which translates into more accurate dashboards, pickups, forecasting analysis and operational visibility. In many other PMS integrations, the limitation is not the BI itself, but the quality, consistency or accessibility of the source data.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take time at the beginning to define which KPIs and operational insights are truly important for your team. The real value of a BI platform is not only having access to more data, but being able to organise information in a way that helps teams make faster and more confident decisions. When the PMS integration and BI dashboards are aligned with the hotel’s actual strategy and operational priorities, the impact becomes much more noticeable across revenue, distribution and day-to-day coordination.

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Oracle Hospitality Integrations

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