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Cloudbeds HMS
4.5 (1418 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Joaquin, Joaquin, Elise + 141 more experts recommend Cloudbeds
Read Recommendations
Cloudbeds HMS
Ranked 1 (out of 84) in Hotel Management Software
2026 Winner
Hotel Software
Hoteliers voted Cloudbeds as the #1 Hotel Management Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThe intelligent growth engine built to free hotelier ambition.
91% recommended by 1848 hotels
J Collection, Grupo Catedral, Safe Stay & 1845 others
Bell - AI powered product analyst
I analyzed all of Cloudbeds’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Cloudbeds offers an all-in-one solution with significant advantages in simplifying hotel operations through integration and automation. Users admire its ability to centralize reservation management, reducing errors and streamlining processes, which notably increases efficiency and helps boost revenue by ensuring consistent occupancy and accurate pricing. While praised for ease of use and comprehensive channel management, Cloudbeds is noted for needing improvements in advanced reporting, currency conversion accuracy, and flexible reservation editing, which could further enhance financial insights and operational flexibility for hoteliers.
J Collection, Grupo Catedral, Safe Stay & 1845 others
Read their reviewsPartners say
Industry experts recommend Cloudbeds for its robust, all-in-one hotel management platform, which integrates seamlessly with various systems, including revenue management, guest experience tools, and payment processors. Unique aspects include their continuous innovation, user-friendly interface, efficient integration with external systems like POS, and emphasis on improving operations through technology and partner collaborations. Experts highlight Cloudbeds' commitment to both customer support and scalable solutions, tailored for properties of various sizes.
Elise, Olga, Jacky and 85 others
Read their recommendationsWhat Types of Hotels Cloudbeds is Popular For
Size
544 | X-Small (1-9 room)
972 | Small (10-49 room)
216 | Mid-Sized (50-99 room)
183 | Large (100-499 room)
8 | X-Large (500+ room)
Country
467 | United States
189 | Mexico
125 | Brazil
104 | Canada
74 | Thailand
73 | Colombia
62 | Spain
58 | Australia
57 | Argentina
53 | Philippines
39 | India
38 | Costa Rica
38 | Portugal
34 | United Kingdom
30 | Sri Lanka
23 | Peru
23 | Italy
23 | Chile
21 | Indonesia
20 | Malaysia
20 | Cambodia
16 | Germany
16 | Guatemala
12 | Ecuador
12 | Vietnam
11 | Greece
11 | Morocco
10 | France
10 | Uruguay
10 | Singapore
10 | Switzerland
9 | Belize
8 | Bolivia
7 | South Africa
7 | Panama
7 | Taiwan
7 | Japan
6 | Venezuela
6 | Ireland
6 | Romania
5 | Malta
5 | El Salvador
5 | Latvia
4 | China
4 | Egypt
4 | Jordan
4 | Netherlands
4 | Tanzania
4 | Virgin Islands, U.S.
4 | Finland
4 | Croatia
4 | Czech Republic
3 | Cyprus
3 | Belgium
3 | Laos
3 | New Zealand
3 | Mozambique
3 | Bahamas
3 | Uganda
3 | Israel
3 | Honduras
3 | Korea, South
3 | Sweden
3 | Denmark
3 | Austria
2 | Rwanda
2 | Dominican Republic
2 | Uzbekistan
2 | Fiji
2 | Georgia
2 | Zimbabwe
2 | Serbia
2 | Nicaragua
2 | Seychelles
2 | Estonia
2 | Turks and Caicos Islands
2 | Poland
2 | Bulgaria
2 | Turkey
1 | Hong Kong
1 | Virgin Islands, British
1 | Kenya
1 | Guam
1 | Norway
1 | Maldives
1 | Guyana
1 | Vanuatu
1 | Bahrain
1 | Paraguay
1 | Netherlands Antilles
1 | Puerto Rico
1 | Pakistan
1 | Bangladesh
1 | Hungary
1 | United Arab Emirates
1 | Slovenia
1 | Ukraine
1 | Cape Verde
1 | Saint Martin (French part)
Type
861 | Bed & Breakfast & Inns
786 | Boutique Hotels
558 | Resorts
550 | Limited Service & Budget Hotels
418 | Hostels
357 | City Center Hotels
339 | Luxury Hotels
317 | Airport/Conference Hotels
208 | Vacation Rentals & Villas
207 | Branded Hotels
139 | Extended Stay & Serviced Apartments
114 | Motels
35 | RV Parks & Campgrounds
21 | Casinos
Region
760 | North America
410 | South America
309 | Asia Pacific
269 | Europe
65 | Oceania
36 | Africa
24 | Central America
17 | Middle East
Category
1418 | Hotel Management Software
1260 | Channel Managers
1247 | Property Management Systems
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What is Cloudbeds?
Founded in 2012 | Headquarters in San Diego (United States) | 553 employees
Cloudbeds HMS is a comprehensive hotel management system designed to streamline and enhance hotel operations for properties of all sizes. The platform offers a user-friendly interface that speeds up staff adaptation and integrates seamlessly with essential tools such as revenue management systems, guest experience applications, and payment processors. This integration helps reduce booking errors and boosts guest satisfaction. Cloudbeds HMS also includes robust reporting tools that facilitate analysis of revenue and occupancy trends, empowering strategic decision-making. By unifying operations, revenue, distribution, and guest experience, the system enables hoteliers to run smarter and more efficient operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Cloudbeds products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Cloudbeds Reviews Analyzed: 51
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Cloudbeds Expert Recommendations Analyzed: 65
Read expert recommendationsDescription provided by Cloudbeds
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Cloudbeds's Provided Description:
"Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com."
FAQs
Capabilities
Reservations & distribution
Reservations & distribution
Our intuitive calendar is built to simplify your daily front desk operations. Effortlessly upgrade guests, access notes, manage room availability, and update rates and room inventory across all your distribution channels
Real time insights
Real time insights
Make informed, data-based decisions with powerful reporting and analytics built directly into the platform. Use guest data to improve workflows and optimize marketing strategies.
Mobile check-in & messaging
Mobile check-in & messaging
Engage and delight guests at every step of the journey. Enhance guest communication from discovery to post-stay, create a frictionless check-in experience, and personalize offerings and upsells at the moment they’re ready to buy.
Process automation
Process automation
Outdated PMS solutions can lead to overbookings, inefficiencies, and take valuable time away from serving your guests. Purpose-built for independent hoteliers, our modenr PMS platform seamlessly integrates with every tool you need to streamline your operations and elevate the overall guest experience.
Real time channel management
Real time channel management
Actively connect your inventory, availability, pricing and rates in real-time, to all the distribution channels of your choice, such as Booking.com, Airbnb, Vrbo, Expedia, and over 300 others.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
Cloudbeds Commission-Free Booking Engine
Booking Engine
Built to drive direct bookings, the Cloudbeds Booking Engine easily integrates with your property’s website to turn it into a top-performing, commission-free booking channel. Our mobile-friendly booking engine supports multiple languages and currencies so you can convert more website visitors and own your booking experience from beginning to end.
Cloudbeds Websites
Website Design
Relax and let our team create a beautiful hotel website that attracts guests and boosts direct bookings. Convert more website visitors into guests with customizable templates, modern security and accesibilty features, and a quick and easy setup.
Cloudbeds Payments
Payments Processing Software
Cloudbeds Payments provides easy, contactless payment processing that’s fully integrated into the Cloudbeds platform, helping you streamline operations and reduce manual errors. We support credit cards, mobile wallets, and regional services, and our hospitality underwriting helps with authorization. Our in-house team of payments experts can help protect you from fraud and manage disputes.
Cloudbeds Channel Manager
Channel Managers
The Cloudbeds Channel Manager shares your inventory on unlimited distribution channels of your choice – with zero added commissions. Keep your rates and availability in sync across all channels to maximize your occupancy while eliminating overbookings. Actively connect your inventory in real-time to the channels of your choice, including Booking.com, Airbnb, Vrbo, Expedia, and many others.
Cloudbeds Pricing Intelligence Engine (PIE)
Rate Shopping
Cloudbeds’ Pricing Intelligence Engine (PIE) is an integrated dynamic pricing tool designed to help hoteliers optimize revenue and get ahead of the competition with competitive rate tracking and automated occupancy- driven price adjustments.
Whistle Messaging
Guest Messaging Software
Whistle for Cloudbeds is a guest engagement platform that uses meaningful touchpoints to drive incremental revenue, increase guest satisfaction, and streamline internal operations. As part of Cloudbeds, Whistle helps lodging businesses engage and delight their guests by facilitating frictionless digital guest experiences from discovery to post-stay.
Cloudbeds PMS
Property Management Systems
Powerful. Intuitive. Unified. One platform to run your property.
Cloudbeds Reviews Summary
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.3/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Cloudbeds HMS is the #1 most trending product in the Hotel Management Software category (out of 84) and the #10 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCloudbeds has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Cloudbeds as the #1 Hotel Management Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Cloudbeds Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Cloudbeds Case Studies
Tella Thera: Rewriting Remote Luxury Through Sustainability, Soul & Cloudbeds
Powering Elysee Hyde Park Hotel’s Guest-Centric Approach and London Charm
London (United Kingdom)
The Notting Hill House Story: Zero Glitches, Zero Outages, 20% Growth
London (United Kingdom)
Après Inn: How Two First-Time Hoteliers Built a Modern Ski-Town Motel That Runs Itself
How Jet Luxury Scales Luxury Stays Without Losing the Human Touch
LasVegas (United States)
Nivan Hotels: Building a 100% digital multi-prop group from anywhere
Hamburg (Germany)
How Bespoke Hotels unified revenue, marketing & operations — and unlocked hours of strategy every week
Evesham (United Kingdom)
From sacred walls to scalable ambition: How Babila Hostels is redefining Milanese hospitality
Milan (Italy)
Modernizing Their Tech Stack and Maximizing Revenue in a Price-Sensitive Market: Fray Group’s 15% ADR Lift
Tepic (Mexico)
Tech-powered, guest-first: powering Charlie’s reimagined approach to hybrid hospitality
SaoPaulo (Brazil)
Porta 92 Romana: A property built on travel experiences, not a manual.
Milan (Italy)
From Data Chaos to Exponential Growth: The Pandora Hotels Story
Viana (Spain)
Rockenue: Unlocking the Potential of Independent Hotels with Cloudbeds
London (United Kingdom)
From Bottlenecks to Breakthroughs: How BAWA Hotels & Leisure Took Control of Operations and Unlocked Their Commercial Potential
Merida (Mexico)
24-Hour Implementation: How Première Advisory Group and Cloudbeds Redefine Hotel Technology Deployment
NewOrleans (United States)
CAOBA: For Hotels Too Special for Spreadsheets (and Soulless OTAs)
Medellin (Colombia)
Greece’s Hotel Leto Hydra: A 60-Year Legacy of Hospitality, Music, and Excellence
Hydra (Saronic Gulf Islands)
When in Athens: Redefining the Modern Hostel Experience in the Heart of Greece
Athens (Greece)
How Portugal’s Cheese & Wine Continues to Scale “Handmade Hospitality
Lisbon (Portugal)
Neighbourgood: Fueling Ambitious Growth and Mastering Change Management with Cloudbeds
CapeTownCentral (South Africa)
Grupo Catedral: Scaling Operations and Guest Experience with Cloudbeds
Mexico City (Mexico)
Onefam Hostels: Building Community and Scaling Across 17 Properties
Barcelona (Spain)
How Fray Group grew their ADR by 15% ADR in a price-sensitive market
Mexico City (Mexico)
HP Hospitality's Success with Cloudbeds: Streamlining Operations and Driving Direct Bookings
KeyLargo (United States)
Modernizing Hostel Operations: Wandery's Path to Automation and 5-Star Guest Satisfaction
Dessau (Germany)
Cloudbeds helps multiprop group TTM Hospitality run a seamless and ‘contactless’ operation
Plains (United States)
Cloudbeds empowers La Palmilla’s contactless vision and elevates its group and event stays
Glen Rose (United States)
Hotel Sóller uses Cloudbeds to simplify operations and elevate guest satisfaction
Soller (Balearic Islands)
Cloudbeds’ flexibility helps multip-prop group Sweet Accommodations enhance its guest experience
Seville (Spain)
The Acoma House: Optimizing operations & maximizing revenue with Cloudbeds and Atomize
Denver (United States)
Cloudbeds’ ease of use and pricing intelligence help optimize White Goose Hotel’s operations and revenue
Tibubeneng (Indonesia)
The Sunlight Group boosts direct bookings & smarter, data-driven decisions with Cloudbeds
Palawan Island (Philippines)
Club Balai Isabel doubles occupancy and drives more direct bookings with Cloudbeds
Talisay (Philippines)
Cloudbeds' connectivity and experience with hostels boost Ô de Casa's operations
Sao Paulo (Brazil)
Cape Shark Villas improves efficiency, distribution, and guest experience with Cloudbeds
KohTao (Thailand)
Hotel Quellenhof modernizes operations and drives revenue with Cloudbeds
Reutlingen (Germany)
The J Collection switches from a legacy PMS to gain efficiency with Cloudbeds
NewOrleans (United States)
The One Hostel uses the Cloudbeds API to seamlessly boost revenue and the guest experience
Hanoi (Vietnam)
Cloudbeds’ reliability and ease-of-use help drive growth for this group of hostels
San Diego (United States)
Up Hoteles expands its portfolio and redefines midscale hotel management with Cloudbeds
Buenos Aires (Argentina)
Cloudbeds helps Hotel McCoy streamline payments and better manage revenue
Tucson (United States)
Urbana Sathorn reduces reliance on OTAs and increases direct bookings by 40%
Bangkok (Thailand)
South Wind Motel revives the mid-century motel experience backed by modern technology
Columbus (United States)
Pousada da Praia de Caraíva resolved overbookings and reached 90% occupancy with Cloudbeds
Caraiva (Brazil)
The luxury Brannan Cottage Inn bounced back to 90% occupancy with Cloudbeds
Calistoga (United States)
Within 2 months, this hotel group saved 60% on software costs and increased direct bookings by 12%
Patong (Thailand)
Bogentrakt Hostel Maximizes revenue with Cloudbeds' Split Inventory feature
Chur (Switzerland)
The Casetta group drives higher revenue, reviews, and guest experience with Whistle for Cloudbeds
Palm Springs (United States)
Alma Maya Resort uses Cloudbeds automation to build unforgettable guest experiences in the heart of the Mayan Jungle
Leona Vicario (Mexico)
Yugo optimizes pricing and group occupancy with Cloudbeds
Dublin (Ireland)
Roadside Hospitality expands its portfolio with the help of Cloudbeds
Penticton (Canada)
With smarter pricing, Picton Harbour Inn increased both occupancy and revenue
Picton (Canada)
Two Oxford hotels increase direct booking rates by over 25% with Cloudbeds
Oxford (United Kingdom)
Nay Palad Hideaway streamlines operations and embraces automation using Cloudbeds
Mindanao (Philippines)
The ZERO Hotels delivers an unparalleled lodging experience powered by Cloudbeds
Porto (Portugal)
Himmapana Villas eliminates overbookings and grows direct bookings with Cloudbeds
Kamala (Thailand)
Flor Parks increases direct bookings and drives more reviews with Cloudbeds.
Barcelona (Spain)
Playpark Hospitality Automates Operations and Modernizes the Guest Experience with Cloudbeds
South Lake Tahoe (United States)
How Cloudbeds' HMS Power The Pad’s Innovative Hybrid Hospitality Model
Silverthorne (United States)
References
"Legacy hotel software providers are dinosaurs – out-dated and complicated. With Cloudbeds I have a system that’s both easy to use and robust, helping me provide an exceptional and safe experience for my guests."
Annie Coe
Owner @
The Cabot Lodge
"We saw our business grow and achieve a 90% occupancy rate through Cloudbeds’ reports. Now, I check the reports daily and it’s the end of guesswork."
Paulo Munarin
Co-owner @
Beach House Inn
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
Thomas K. Petersen
Managing Partner @
Himmapana Villas
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for both guests and our staff. It’s very intuitive and just makes sense."
Kevin Bowen
Director of Operations @
The Pad
"Cloudbeds has enhanced our reach and now my hotel is shown to guests around the world"
Valentina Funes
General Manager @
Hacienda Cocuyo
"It's easy to use because it offers an all-in-one solution. I don't have to check 5 different systems because Cloudbeds is my booking engine, website, cha"
Marco Leibundgut
Co-owner & Host @
The Baxley Bondi
"Our front desk team – a lot of them have previous hotel experience using major Property Management Systems – and the consensus overall is that the accessibility, how intuitive Cloudbeds is, it really feels like a Property Management System for today's age. The integrations are great and it makes our jobs substantially easier."
Anthony Gutierrez
General Manager @
The Baxley Bondi
"Cloudbeds has provided me great tools to run my operation more effectively and save me a lot of time. It allows me to have more time and resources to focus on my guest's experience"
Chris Do
Owner @
Grande Collection Hotel & Spa
"Our sales doubled last year. With Cloudbeds, I can spend less time on manual tasks and more time thinking about growing my business."
Joey Usunas
General Manager @
Scorpion Bay Hotel
"Reservation management is a breeze with Cloudbeds because everything is seamlessly integrated."
Maria Martinkova
Director of Sales and Marketing @
Soller Plaza
Featured Customers
More Products by Cloudbeds
Hotelier Rating
Looking for specific info?
10
Best support ever!
Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in Monchengladbach (Germany)
Verified
3 days ago
*Cloudbeds is very easy to use.
*A lot of features that you can get it, like BOOKING ENGINE mobile friendly, with Payment Processing – An online payment gateway automates the booking process for both the property and the guest.
The Mobile-friendly: Look for a booking engine that is fast-loading and fully-optimized for mobile devices.
*Ve...
Germany
Germany
Hotel Manager
Large Hotel
8
Most complete boutique hotel in Antigua
Guest Care Manager from 10 to 24 room Boutique in Antigua (Guatemala)
Verified
4 days ago
- Calendar overview en general.
- Moving reservations dates.
- Blocking dates on calendar.
- Easy reservation process in general.
Guatemala
Guatemala
Guest Care Manager
Small Hotel
7
Limited functionality but a dedicated team who work hard to find solutions
Night Manager from 200 to 499 room City Center Hotel in Whistler (Canada)
Verified
4 days ago
• Very simple and clean looking.
• Very easy to learn for standard hotel operations.
• Cloudbeds University is helpful for onboarding new staff.
Canada
Canada
Night Manager
Large Hotel
9
It helps to efficiently manage short stays. Not so much medium-length stays.
CEO from 25-49 room in Ciudad de México (México)
Verified
8 days ago
The ease of connecting to OTAs and the new channels it offers. Also, the easy implementation for migrating from the old PMS to the new PMS.
México
México
CEO
Small Hotel
10
Cloudbeds is a powerful tool for any hotel
Front desk from 75-99 room Bed & Breakfast & Inn in La Paz (Mexico)
Verified
9 days ago
What I like most about Cloudbeds is its user-friendly and easy-to-use platform. There are no complications when it comes to obtaining data, planning future business activities, making more informed financial decisions, and accessing a wide range of reports that help streamline hotel management. Furthermore, their constant pursuit of innovat...
Mexico
Mexico
Front desk
Mid-Sized Hotel
10
Fantastic reservation system
General Manager from 50-74 room Bed & Breakfast & Inn in Fernie (Canada)
Verified
9 days ago
Stream lines reservations
very user friendly
Great for creating monthly reports
Great for tracking daily sales
Great training videos for new staff
Canada
Canada
General Manager
Mid-Sized Hotel
10
Great on boarding experience!
Owner from 25-49 room Boutique in Soufriere (Caribbean)
Verified
9 days ago
We have had outstanding support in our on boarding experience with cloudbeds.
They do a great job of explaining the system, have spent as much time as we needed to get up and running, and are excellent at communication.
Caribbean
Caribbean
Owner
Small Hotel
1
Lack of adequate support when transitioning ownership of motels
Owner from 25-49 room Limited Service & Budget Hotel in Woolgoolga (Australia)
Verified
18 days ago
There is not much to like about the lack of support we have received through the process of transferring ownership of one of our motels to new owners.
Firstly the transfer was not completed correctly by Cloudbeds support staff due to issues with the new owners User access so now we are addressing all the issues that have arisen from this,...
Australia
Australia
Owner
Small Hotel
10
Practical and easy to use.
Owner from 5 to 9 room in Mazunte (México)
Verified
21 days ago
The order and practicality of its use, as well as the different options it gives you to get the most out of the program's features.
México
México
Owner
X-Small Hotel
10
It's incredible how much the Cloudbeds system optimizes work.
Front desk from 75-99 room City Center Hotel in São Paulo (Brazil)
Verified
23 days ago
I like the Cloudbeds system because of its ease of operation; the topics are well-organized and easy to use for anyone dealing with people management on a daily basis. I also want to highlight the ease of making reservations and the system's stability.
Brazil
Brazil
Front desk
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Cloudbeds has developed a wide array of distinctive features, streamlined the operational workflows of hotel front desks, placed paramount importance on the experience of hotel guests, ensured smooth and seamless system interaction, and achieved integration with a diverse range of lock models, which has significantly boosted the efficiency of hotel property management.
Showing all answers to: "What does this product or service do well?"
Cloudbeds has developed a wide array of distinctive features, streamlined the operational workflows of hotel front desks, placed paramount importance on the experience of hotel guests, ensured smooth and seamless system interaction, and achieved integration with a diverse range of lock models, which has significantly boosted the efficiency of hotel property management.
Cloudbeds unifies operations, distribution, guest experience, and revenue marketing solutions — all enhanced by our leading Signals AI model — so you can run leaner, grow faster, and elevate your hotel’s competitive edge.
Cloudbeds provided what I'd like to called a "3-in-1 hotel management system" which include the 3 essentials softwares: PMS, Channel Manager, and Booking Engine.
What I like the most since the past 2 years is that these 3 essential softwares are seamlessly integrated to one another. Unlike some other 3-in-1 vendors where hoteliers need to login, load, and open up 3 different tabs to access each software. This make the experience of switching between PMS, Channel Manager, and Booking Engine very smooth for us compared to other vendors.
Cloudbeds is a revenue generating machine. The core PMS functionality is table stakes and the platform does it well. Where it outshines all other platforms is an AI powered integrated set of capabilities that lead to top line and bottom line both.
They provide a very stable core for independent hotels. As a partner, the best thing we see is that our mutual clients are generally happy. The system is intuitive enough that hotel staff aren't constantly struggling with basic operations, which means when they use our product, they aren't already frustrated by their PMS. It creates a calm operational environment, which makes everything else run smoother.
Question:
What differentiates this product or service from the competition?
Answer:
This product allows hotel staff to issue and manage room keys directly from Cloudbeds without switching between systems, saving time and reducing human error. Guests can access rooms via physical keycards or mobile keys, improving convenience and security.
Showing all answers to: "What differentiates this product or service from the competition?"
This product allows hotel staff to issue and manage room keys directly from Cloudbeds without switching between systems, saving time and reducing human error. Guests can access rooms via physical keycards or mobile keys, improving convenience and security.
Cloudbeds turned the PMS into an intelligent growth engine to drive more profitable bookings and upsell with higher conversions. Cloudbeds does it with a unified, flexible platform catered to hoteliers business needs and scalable goals.
What I like about Cloudbeds is that they have a bit of everything: PMS, Channel Manager, Booking Engine, Payment, Revenue Management, Guest Communication/Experience , and Digital Marketing. For hoteliers that don't want all the hassle of different softwares, Cloudbeds get you cover to run almost every aspect of the hotel.
However, what I like the most is that they have large selection of partners in their Marketplace. Simply put, you're able to integrate with different softwares and vendors depend on your need or problem you're trying to solve. For example, POS integration for F&B outlet, RMS integration for serious revenue management, boost direct booking through integration with CRM and/or metasearch solution.
Comprehensive set of capabilities.
Modern Technology that works reliably.
Usability that ensures that hotels onboard with minimum training.
Above all a service model that ensures every property is taken care of.
They have successfully bridged the gap between being an "all-in-one" solution and an open platform. Many competitors make it difficult to connect with outside vendors. Cloudbeds seems to understand that a hotel needs a flexible tech stack. They offer a strong native suite but leave the door open for specialized tools (like ours) to plug in seamlessly.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
My top advice for hoteliers looking into Cloudbeds is to choose it without hesitation. It not only streamlines front desk operations with user-friendly, efficient features and seamless smart lock integrations, but also puts guest experience at the core of every design detail—freeing up your team to focus on guest service instead of manual work. With its robust integration ecosystem and intuitive operation, Cloudbeds doesn’t just simplify your daily management, but also drives sustainable growth for your hotel business by boosting operational efficiency and guest loyalty.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
My top advice for hoteliers looking into Cloudbeds is to choose it without hesitation. It not only streamlines front desk operations with user-friendly, efficient features and seamless smart lock integrations, but also puts guest experience at the core of every design detail—freeing up your team to focus on guest service instead of manual work. With its robust integration ecosystem and intuitive operation, Cloudbeds doesn’t just simplify your daily management, but also drives sustainable growth for your hotel business by boosting operational efficiency and guest loyalty.
Cloudbeds has a highly professional team that actively listens and values a collaborative approach. If you’re exploring solutions for property management, consider trying Cloudbeds to experience its full range of capabilities. The platform is designed to streamline operations, enhance efficiency, and deliver comprehensive functionality for hospitality businesses.
If you’re looking for a true all-in-one system to run your hotel long-term, Cloudbeds is a solid choice. Smaller properties can operate comfortably with the core PMS, Channel Manager, and Booking Engine. Bigger hotels may want to integrate POS or accounting software.
There’s a bit of a learning curve at the beginning, but once everything is set up and you get used to the interface, Cloudbeds becomes a very powerful system that can streamline your entire operation.
It is a must have platform for modern hospitality. Not only does it have native capabilities required from a hospitality operating system but also is architected to integrate easily with ecosystem of other solutions. In hospitality industry most other platforms are siloed and create problems as a result.
It's a chance to modernize your entire business, not just swap out software. Moving to Cloudbeds usually highlights old, manual processes you didn't realize were slowing you down. Embrace new ways of doing things rather than trying to replicate your old workflow.
+ 85
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More About Cloudbeds
Cloudbeds is a cloud-based hospitality management software that helps hoteliers and independent property owners streamline their operations and maximize revenue. It offers a range of functionality, including a property management system (PMS), channel manager, booking engine, revenue management, and online booking capabilities.
Cloudbeds' PMS enables front desk staff to manage reservations, check-ins, and occupancy in real-time, while the channel manager integrates with popular online travel agencies (OTAs) like Booking.com, Expedia, and Airbnb to ensure that rates and availability are always up-to-date across all channels. The booking engine allows for commission-free direct bookings, while the revenue management tool helps optimize pricing to increase profitability.
Cloudbeds also offers integrations with other hospitality software and services, such as Stripe for payment processing, Siteminder for channel management, and various messaging and email marketing platforms to enhance the guest experience. The software's user-friendly interface and customizable templates make it easy to set up workflows, invoicing, and other back-office tasks.
The company also provides customer support through a dedicated support team, knowledge base, and Cloudbeds University, which offers training and resources for users to maximize the software's functionality. Cloudbeds reviews indicate that users appreciate the ease of use, overall functionality, and helpful support team.
Cloudbeds' hotel management system is suitable for a range of properties, including hotels, hostels, and vacation rentals. Its automation capabilities help reduce overbooking, while the guest communication tools help improve the guest experience. With its real-time functionality and integrations with popular OTAs, Cloudbeds is an effective solution for any property looking to streamline their operations and increase revenue.
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94% recommended by 577 hotels |
Hotel Metasearch Management Software
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Cloudbeds has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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