Ratings Snapshot
Learn more
Ranked #1 out of 119 in Booking Engine
SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more-
Boutiques 137 verified reviews89%
-
Resorts 123 verified reviews90%
-
Bed & Breakfast & Inns 110 verified reviews87%
-
Luxury Hotels 94 verified reviews87%
-
City Center Hotels 64 verified reviews91%
-
Motels 57 verified reviews92%
-
Extended Stay & Serviced Apartments 53 verified reviews91%
-
Hostels 38 verified reviews91%
-
Branded Hotels 37 verified reviews92%
-
Vacation Rentals & Villas 35 verified reviews89%
-
Limited Service & Budget Hotels 23 verified reviews90%
-
RV Parks & Campgrounds 13 verified reviews83%
-
Airport/Conference Hotels 10 verified reviews92%
-
Casinos 2 verified reviews100%
SiteMinder Booking Engine Overview
SiteMinder Booking Engine Overview
Travellers are booking direct more than ever before. SiteMinder’s high-converting booking engine helps fully optimised customers achieve a 100x return on investment within 12 months
About SiteMinder View website
Founded in 2006 | Headquarters in The Rocks Australia | 700 employeesOur hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgra...
Other Products by SiteMinder
Integrates with
- Property Management Systems
- Direct Booking Tools
- Digital Marketing Agencies
What customers love about SiteMinder Booking Engine
Sales Manager in Lido (Italy)
The interface is user friendly, modern and easy to navigate.
Group Revenue Manager in San Jose (United States)
Ease of use. Thresholding capabilities
revenue manager in (United Kingdom)
They were very helpful during onboarding and it is mostly very easy to use
Expert Q&A and Partner Recommendations
What does this product or service do well?
User-friendly interface that offers flexibility in creating and setting up the pricing strategy, connects with a wide range of Online travel agencies. Great production analysis and a very good and reactive customer support in multiple languages.
by Timea Suto (RegiÔtels) on December 08, 2022
See more answers (39)Showing all answers to: "What does this product or service do well?"
November 23, 2022, Prameeth has seen a demo of the
Siteminder is one of the most preferred channel manager and Booking Engine. Our Pms solution has a seamless integration with Siteminder. Highly recommend properties to try Siteminder products and switch
November 16, 2022, Guillaume has tried the
What SiteMInder has always done so well across their products is providing a high level of functionality in a clean and easy to use interface. It makes it very easy to get to grips with and teach others within the business
September 06, 2022, Michael has tried the
In terms of being a partner, there are two things that are particularly important to note about working with SiteMinder. It comes down to their team and technology. From my experience, working with the SiteMinder team has always been a positive and profession...
September 02, 2022, Ariane has seen a demo of the
SiteMinder helps hoteliers and hosts all over the world to easily manage their bookings, to keep track of all the different booking channels and to optimize their revenue. In addition, SiteMinder offers integrations with an impressive amount of different softw...
December 15, 2021, Brendan regularly uses the
Siteminder works well with us a partner to provide connectivity to so many systems that we would not developer ourselves directly. Their service is good and responsive. It really saves us time in development.
December 09, 2021, David regularly uses the
SiteMinder is one of the leading hospitality technology giants in the world and I have used them for the last 15 years. Their founders have come from hospitality backgrounds and get it and thus the company culture is all about hotel service and help. I am ver...
December 13, 2021, Adir regularly uses the
SiteMinder is a great platform to be working with. They allow us to integrate with multiple hotels and PMSs, and to cut down integration time and provide hotels and hoteliers with the our services in a fast, smooth, and seamless way.
December 13, 2021, Mercedes heard from clients about the
SiteMinder's Booking Engine & Channel Manager has really proven to be one of our key partners in this space. They are always looking for innovation and new ways of collaboration being really easy to work and integrate with.
October 07, 2021, Carlo regularly uses the
It is great in making consolidating control of all OTAs, Direct Website through its booking engine. This minimizes workload of the hotel’s reservation. The system also allowed us to perform paperless transactions.
November 11, 2021, Sonja regularly uses the
We have seamless integration with Siteminder and all Xchange 3rd party partners through them. The support we receive from Siteminder is always on par as well as quick response time for implementation and feedback.
November 10, 2021, Josh has seen a demo of the
SiteMinder are the masters of connectivity, they have built market-leading hotel commerce platforms that enable their clients to generate the maximum ROI from their direct channel investments. Their newly launched Direct Booking Plug-In is an excellent tool f...
November 04, 2021, Alfonso regularly uses the
The channel manager integration is very powerful and reliable. Information travels in a very secure mode and there are no gaps in that information. It is highly recommended to use this application to be sure that all data will arrive correctly.
November 09, 2021, Jaeyun has tried the
Siteminder is one of the biggest channel manager & hospitality technology company in the world. There's a reason why they're so big, it's because their product works well :) Their channel manager, as far as I'm concerned, is the biggest in the world.
November 05, 2021, James occassionaly uses the
SiteMinder understands that simplicity and ease of use are essential to the modern consumer user experience. They know that it's even more important for their accommodation partners, and their products are designed with that core insight in mind.
November 04, 2021, Guillaume regularly uses the
It manages the complexity of online hotel bookings in a very simple and streamlined interface. This is why it can adapt so well to properties of many different sizes and budgets. It's also a very reliable system with very few bugs.
November 04, 2021, Virginie heard from clients about the
We have been working with SiteMinder for a few years and are delighted with their responsiveness. We always have a competent interlocutor and are accompanied at each installation for the tests of proper functioning. Our customers are satisfied with their intui...
November 02, 2021, Slava regularly uses the
SiteMinder is doing a great job, supporting hotels with simple but advanced tools to help achieve sales via single channel. In our days it's a must for all hotels to have these tools. to automate business and minimize manual work.
October 21, 2021, Hoang has seen a demo of the
We have been working and cooperating with SiteMinder a few year ago, we highly appreciate their product and supporting services very much. I love this products & services because: Firstly, the operation of Siteminder is very smoothly and user friendly. Secondl...
October 21, 2021, Marc heard from clients about the
SiteMinder have been at the forefront of online distribution for many years and provide a solid, reliable & simple to use solution to our mutual client base. Not only delivering powerful and functional channel management, their Canvas website builder & BI too...
October 08, 2021, Naomi regularly uses the
The Siteminder Channel Manager is reliable, easyto use and offers great support. Booking BUtton is vbery much the same although there are some clucnky features that could be streamlined with regard to cancelation policies etc.
October 08, 2021, Brendan heard from clients about the
Over the years we have built over 500 hotel websites, of which is our speciality and about 60-70% of them, use the Siteminder suite of products, which in itself is testimony to how well they are liked in the market. They are our number one recommendation to ...
October 07, 2021, Munish regularly uses the
Each one of these products is interrelated and provides the best customer experiences whilst maximising revenue growth. Regular upgrades alignment with the market and client demand and having designated market-based product managers.
December 02, 2020, Paula heard from clients about the
SiteMinder enables easy integrations with hundreds of hotel systems, tools and apps. The team is extremely helpful and willing to discuss any issue whilst providing the best solutions for each client case.
November 20, 2020, Pau occassionaly uses the
- Enables access and easy integrations - Good focus on guest booking experience and increasing revenue. - Smart, actionable insights about the market, performance, and distribution mix. - Extremely helpful Sales and Support team
November 19, 2020, Ricardo heard from clients about the
- SiteMinder have really mastered direct booking technology by enabling hoteliers to be much more visible on the world’s top booking sites. - Their Booking Engine has seamless access and easy integrations to a huge ecosystem of hotel systems and applications...
November 17, 2020, Rodd heard from clients about the
-Unparalleled exposure with connections to major OTA's niche channels, wholesalers, GDSs and hotel websites -Fast and reliable connections for accurate availability -No dependency on third-party channels to capture every last minute direct booking while gainin...
November 12, 2020, Céline heard from clients about the
SiteMinder Booking Engine is a great service for direct reservations. It helps hoteliers increase their revenue. and it's connected to Misterbooking to save time and avoid surbooking: reservations are automatically saved in the PMS.
November 09, 2020, Alicia heard from clients about the
Siteminder’s booking engine is scalable, well thought out, available in many languages. It adapts and integrates with all websites. It syncs perfectly with Thais-PMS. The booking experience for the customer is simple and intuitive.
November 05, 2020, Erik heard from clients about the
-Have mastered direct bookings technology by enabling hoteliers to more visible on the world’s top booking sites. -Enables seamless access and easy integrations to a huge ecosystem of hotel systems and applications as well as innovative apps via their hotel ...
November 03, 2020, Nuria heard from clients about the
The booking engine provides a smooth and easy experience to guests with a clear display of rooms and rates. It only has two steps to book one showing the rooms and rates and another for details and payment. The checkout process is quick and clear.
November 03, 2020, Christopher heard from clients about the
I've had the pleasure of partnering with SiteMinder for a number of years. They have evolved from a Channel Manager to the complete guest acquisition platform for hotels. They have mastered direct bookings technology by enabling hoteliers to be more visible on...
November 02, 2020, Brendan heard from clients about the
Siteminder offers us great flexibility for integration with the websites we build for our clients. Our clients comment that the onboarding process is made easy and they also tell us what great support the Siteminder team offer.
November 02, 2020, Annika heard from clients about the
SiteMinder’s intuitive booking engine is designed from the ground up to optimise every step of the direct hotel booking experience – from attracting travellers to converting them into your guests.
October 30, 2020, Eva heard from clients about the
Intuitive booking engine designed to optimise every step of the direct booking experience for the guest. Customer bookings are quickly and accurately delivered from the booking engine into the hoteliga property management system.
October 28, 2020, Gavin heard from clients about the
SiteMinder's Booking Button has always been popular with our clients who are looking for a clear and easy to use booking engine to complement their website. Customer bookings are quickly and accurately delivered to Abode keeping inventory up-to-date and rooms ...
October 22, 2020, Joao has seen a demo of the
The product is a high converting booking engine with a clean design to make for an easy booking experience for any travel shopper. The team is very helpful and our clients in common are super happy with the return on the investment.
October 06, 2020, Amelia heard from clients about the
Siteminder is a leader in its field. One of the original companies in this space, it's continued to innovate. They offer excellent service and quick onboarding. I've used Siteminder's products formerly as a hotelier and now we recommend Siteminder to our custo...
December 10, 2019, Jan heard from clients about the
First of all, it works and it works really well. In HotelTime, we have connected more than 50 customers of our PMS to SiteMinder via 2-way integration on different markets ranging from the UK to Czech Republic, Thailand or Fiji and have never experienced any s...
December 10, 2019, Jan heard from clients about the
First of all, it works and it works really well. In HotelTime, we have connected more than 50 customers of our PMS to SiteMinder via 2-way integration on different markets ranging from the UK to Czech Republic, Thailand or Fiji and have never experienced any s...
What differentiates this product or service from the competition?
Great booking engine interface with multiple editing options. The Channel Manager offers complex and easy to understand analysis. When logging in to the CM you see a dashboard explaining if all the connections work properly.
by Timea Suto (RegiÔtels) on December 08, 2022
See more answers (39)Showing all answers to: "What differentiates this product or service from the competition?"
November 23, 2022, Prameeth has seen a demo of the
* Seamless connectivity * Impeccable support * Great work culture * Trusted brand * Scalable * Multiproperty operations * Robust product * Siteminder Exchange * Compatible booking Engine * Quick onboarding
November 16, 2022, Guillaume has tried the
The main differences I have found is that SiteMinder can cover a lot of aspects of a hotel's e-commerce total solution. Over the years it has become so much more than a channel manager. It is also very useful that they allow their clients to connect to a wid...
September 06, 2022, Michael has tried the
To me, it's their support. Whenever we have a question or issue, the SiteMinder support team is very responsive. It isn't just the first touch of them contacting us but also the follow-up to ensure everything is working properly.
September 02, 2022, Ariane has seen a demo of the
What stands out is SiteMinder's flexibility. Not only that every hotelier will find what they need to make their business thrive from SiteMinder's solutions, but also from a partner perspective. Working with SitMinder has always been a pleasure, the whole team...
December 15, 2021, Brendan regularly uses the
Excellent Deeplinking and good integration capabilities. Wide breadth of connectivities make it easy to connect to nearly any PSM. This is a great benefit for us since it means we only have to implement on interface and do not have to develop to each PMS.
December 09, 2021, David regularly uses the
They are truly a global player with support offices all around the world. They also offer a number of hospitality solutions that can help multiple types of hotels and accommodation suppliers. They are now an extremely well-funded and established company and th...
December 13, 2021, Adir regularly uses the
SiteMinder has a very robust API, great functionality, and their support is simply superb. Above all else, they allow us to cut down time and provide our clients with fast turnaround time, which is crucial in our line of business.
December 13, 2021, Mercedes heard from clients about the
Their technology is simple, easy and reliable. Future is global and cloud, Siteminder has been extremely successful growing internationally and providing a good customer experience regardless where clients are based.
October 07, 2021, Carlo regularly uses the
Pioneer, service and support. They have been keen on taking good care of their business partners. Siteminder also keeps on innovating their set services for the end users. What sets them apart for their competitors is their great service and consistent support...
November 11, 2021, Sonja regularly uses the
Their great feedback on challenges or issues as well as great insights into any challenge with a quick response time. The product is easy to integrate with all necessary information provided prior to communication.
November 10, 2021, Josh has seen a demo of the
Their channel manager is so flexible and built around the needs of its users. They have backed this up with a fantastic booking engine with excellent features, as well as market-leading web development and a host of marketing solutions and partners, truly an e...
November 04, 2021, Alfonso regularly uses the
It is an easy product to integrate and then it works without errors. I do not know if this will be the same in other products, but in this case I can say that it is very well proposed. It is highly recommended to have it.
November 09, 2021, Jaeyun has tried the
Siteminder has a huge support team that can help you when you are in need of help. Plus, they have a range of products that can help hotels in various ways including but not limited to channel manager, online booking engine, webpage builder, etc..
November 05, 2021, James occassionaly uses the
I'm a huge proponent of promoting collaboration in our industry to enhance the guest experience. With that in mind, I'm pleased to see that SiteMinder has established a leadership position in supporting a marketplace approach to technology offerings - even tho...
November 04, 2021, Guillaume regularly uses the
One of the main selling points for SiteMinder products is the value for money on offer. And while they started out as just a channel manager, they are now a complete hotel commerce platform. They are also building up their partner integrations for added flexib...
November 04, 2021, Virginie heard from clients about the
Siteminder differentiates itself from their competitor by listening to their partners and following their customer seriously.we strongly recommend this solution as soon as a customer asks us for our opinion
November 02, 2021, Slava regularly uses the
Good knowledge and understanding of the market, as well as personalized services. SiteMinder has an edge, it has experienced partners and resellers that are capable to deliver results and implement the software. The software itself is more advanced compared to...
October 21, 2021, Hoang has seen a demo of the
The main difference that we recognize is: The dashboard is user friendly, easy to learn and use. the operation and integration is smoothly and rarely meeting the problem. Deploying system, supporting services are very quickly and professionally.
October 21, 2021, Marc heard from clients about the
We constantly receive client feedback about how simple to use the SiteMinder solutions are while still providing strong and powerful business tools that are relevant to any type of accommodation provider. The PMS Support team are easy to work with and incredi...
October 08, 2021, Naomi regularly uses the
The biggest diffrence our team finds is with the support - we can ring and be guaranteed to get help at the other of the line and we have a dedicated email address to help us out also. We find that Siteminder delivers on the promises being made.
October 08, 2021, Brendan heard from clients about the
They are super progressive in continuing to develop their product range and offer current solutions to the current market needs unlike many of the other companies in this space. Their service is excellent and their work culture is evident based on the calibre ...
October 07, 2021, Munish regularly uses the
Easy to use and very prompt customers service or support team. Ongoing training and webinars to keep clients in the know. Regular surveys to enhance the quality of products and services. A well-designed "expert support team" for multi-property clients.
December 02, 2020, Paula heard from clients about the
The main difference is SiteMinder’s intuitive booking engine that increases booking flow. It has great features and a clean design focused on a smooth user experience giving clients a safe and easy booking process.
November 20, 2020, Pau occassionaly uses the
-Booking Engine is packed with great features designed to optimize every step of the direct hotel booking experience. - Easy integration to hundreds of systems and apps via their Hotel App Store - Extras and add-ons to attract guests
November 19, 2020, Ricardo heard from clients about the
SiteMinders Booking Engine provides increased visibility to all travellers through the direct channel, assist in driving increased conversions with a frictionless and quick guest booking experience and offers a seamless checkout process with upsells and extras...
November 17, 2020, Rodd heard from clients about the
-Booking Engine is packed with great features designed to optimise every step of the direct hotel booking experience and maximise revenue. -No dependency on third party channels to capture every last minute direct booking while gaining commission-free reservat...
November 12, 2020, Céline heard from clients about the
The Booking Engine loads fast and it's easy-to-use for travellers. It's a great tool for hotels who want to increase their direct bookings. It is responsive, with a good design and it offers a positive client experience online.
November 09, 2020, Alicia heard from clients about the
It differs from the competition by its ergonomics, its design, its ease of implementation. It allows users to book in just a few clicks and increases the conversion rate. Moreover it is without commissions.
November 05, 2020, Erik heard from clients about the
-Ahead of the game with great data and insights tools, including rate parity. -Ahead of the game with customer support, with a big focus on guest booking experience and increasing revenue. -Have the most amazing team!
November 03, 2020, Nuria heard from clients about the
The booking pages load fast facilitating bookings and decreasing bounce rate. Their mobile booking engine is fully responsive and easy to navigate. It's also possible to integrate with third parties.
November 03, 2020, Christopher heard from clients about the
SiteMinder is a leader of the game with great data and insights tools, including rate parity. Clients have informed me that they have a fantastic support team with very short hold times that always go out of their way to provide assistance and training.
November 02, 2020, Brendan heard from clients about the
The Siteminder booking engine is one of the more user-friendly booking engines on the market, it looks good and makes the user experience simple. A great part about Siteminder is that the team are continually enhancing their product unlike many of the other co...
November 02, 2020, Annika heard from clients about the
After switching to Siteminder booking engine, many hotels have seen an increase in direct bookings by more than 40%. The booking engine is very mobile-friendly. They also have many plugins like loyalty, TripAdvisor reviews and etc..
October 30, 2020, Eva heard from clients about the
The booking engine is a high converting tool. The design is clean and user friendly and that makes it an easy booking experience for guests that want to book direct. Siteminder support team is very helpful.
October 28, 2020, Gavin heard from clients about the
The new 'mobile first' booking engine from SiteMinder builds on years of experience to provide a new, good looking customer interface that is going work well on any device and help drive more of those all important direct bookings to our properties.
October 22, 2020, Joao has seen a demo of the
SiteMinder offers both the technology and services bundled together with a simple monthly rate that covers all hotel's needs. Built specially for hospitality by people that truly understand the industry. SiteMinder growth proves the amazing work they're doing....
October 06, 2020, Amelia heard from clients about the
Hotel Apps, allows you to choose best in breed products that can all integrate together. This results in you having the best possible stack of solutions for your property. In the current environment, selecting the right apps to run your property can really imp...
December 10, 2019, Jan heard from clients about the
The combination of how it works well with the PMS integration, how easy is - especially the channel manager - to use with good customer support and onboarding process creates an unique value for money ratio
December 10, 2019, Jan heard from clients about the
The combination of how it works well with the PMS integration, how easy is - especially the channel manager - to use with good customer support and onboarding process creates an unique value for money ratio
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Great Channel Manager and Booking engine, easy to use and integrate to your platforms. Any changes and modification can be done easily and fast. The Siteminder team is always happy to assist with questions, offering support in multiple languages.
by Timea Suto (RegiÔtels) on December 08, 2022
See more answers (39)Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
November 23, 2022, Prameeth has seen a demo of the
Switch immediately to Siteminder product to maximize your revenue and brand visibility Seamless connectivity help hotels to maximize efficiency Intuitive User interface & Scalable World Hotel index is great
November 16, 2022, Guillaume has tried the
SiteMinder offers one of the most cost-effective solutions in the market, while being both a very robust and very reliable system combined with plenty of integration oprions. I would not hesitate to recommend SiteMinder to any hotel looking to add value to th...
September 06, 2022, Michael has tried the
If you are searching for a solution that SiteMInder provides, read business cases to understand the scope of their services. Then schedule a demo to learn more. I think learning about what they can and can't do is important as you seek to augment your hotel's ...
September 02, 2022, Ariane has seen a demo of the
Check out SiteMinder and just ask the team what they would recommend for your individual business. They are the experts for optimizing your occupancy rate and will surely help you. With a free trial and demos, they really make it easy for interested hosts to d...
December 15, 2021, Brendan regularly uses the
There is one simple way to evaluate a channel manager. Simply check that they support the channels and the PMS integration you need. Note: that some partners (especially tour operators) do not integrate and will simply send an email.
December 09, 2021, David regularly uses the
I would seriously consider them as a great partner, allowing for a bit of time if you are wanting to do an integration with them. They are big organization so make sure you form a good relationship with the account manager they assign to you.
December 13, 2021, Adir regularly uses the
I highly recommend working with SiteMinder. They are a fantastic platform, very robust, and provide a great level of service. They allow integrations with multiple PMSs, which is critical for many businesses, and their support is fantastic.
December 13, 2021, Mercedes heard from clients about the
Siteminder is a market leader on their space, in today's distribution world, channel managers are key for a solid digital presence. Choosing a simple, easy, global and intuitive platform will help you succeed. Tech and experience are very much aligned when wor...
October 07, 2021, Carlo regularly uses the
Siteminder is flexible. They integrate almost to any PMS available. They are user-friendly and be the best tool for employee efficiency. They offer support to clients and can be contacted almost 24/7.
November 11, 2021, Sonja regularly uses the
Siteminder is a great tool to manage your applications and their support is excellent. They integrate with many third-party applications which will make hoteliers lives much easier. Ease of implementation!
November 10, 2021, Josh has seen a demo of the
SiteMinder is global power in travel tech with global offices offering support in all regions, so big or small SiteMinder is a great place to find your platforms - Channel Manager, Booking Engine, Website Builder, BI tools and so on.
November 04, 2021, Alfonso regularly uses the
Reliable and safe. Easy to operate and easy to maintain. Good response and a lot of data transfer power, which is very important in the hospitality world. Speed is needed in the management of room reservations and it is fulfilled
November 09, 2021, Jaeyun has tried the
Reach out for help. They're very supportive, and they'll go out of their ways to make business relationship work for you. Also try out their demo's. I believe there's no risk/commitment involved with their demos.
November 05, 2021, James occassionaly uses the
SiteMinder is a supportive, collaborative partner. Don't be shy to ask them for their ideas or to share feedback for their future roadmaps. They do listen and will take action if/when they can. As a B2B partner of theirs, we have experienced this first-hand.
November 04, 2021, Guillaume regularly uses the
This is a very stable, capable and cost effective platform for hotels to succeed. It also a whole range of tools that help hotels navigate the complexities of online travel with very minimal efforts.
November 04, 2021, Virginie heard from clients about the
We recommend that interested hoteliers use this solution in connection with a connected PMS and do not hesitate to ask the opinion of Siteminder which are always very good advice. They can ask CHLOË too if they want :-)
November 02, 2021, Slava regularly uses the
SiteMinder is my take when it comes to Channel Managers. It was carefully selected based on hotel needs for properties in Asia Pacific, but I think it will suit needs of any hotel in the world, since the system is very advanced and services are superb.
October 21, 2021, Hoang has seen a demo of the
SiteMinder is excellent solution for hoteliers, it is used widely and very popular for hoteliers. we can see their market in the world, the solution they provide, i believe you will love it and choose for your properties. Try to use and feeling and enjoy.
October 21, 2021, Marc heard from clients about the
Absolutely take a look at what SiteMinder can offer. They are a one stop shop for a broad variety of solutions and their team are always happy to help find the right solution for a hotel client. They are also great at providing their own industry insights.
October 08, 2021, Naomi regularly uses the
Make the right decision for your business the first time. Other systems may be considered more affordable but ask if they can offer the same level of support, comprehensive features and continual product enhancements as what you will get when choosing Sitemin...
October 08, 2021, Brendan heard from clients about the
They have nothing to lose by seeing a demo first-hand to better understand how these products will streamline the running of their hotel. New hoteliers will gain a huge amount of insight and learnings from the sales team and the many resources Siteminder offer...
Revenue & Reservation manager in Barcelona (Spain)
Really easy to and intuitive to use. Give incredible control of room availability automatically