SiteMinder Booking Engine

Ranked 2 (out of 91) in Booking Engine

Booking Engine

Direct bookings on your own terms. Drive more commission-free reservations through your hotel websit...

Ratings Snapshot

Certificate of Excellence
Read 377 reviews
89%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 91 in Booking Engine

Ease of Use
4.5/5
ROI
4.2/5
Implementation
4.2/5
Customer Support
4.3/5
Verified Customer Support

SiteMinder has opened its internal systems to

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SiteMinder Booking Engine Overview

SiteMinder Booking Engine Overview

SiteMinder’s intuitive booking engine is designed from the ground up to optimise every step of the direct hotel booking experience - from attracting travellers to converting them into your guests. Be more visible to travellers and reach out to new audiences and capture them the moment they’re ready to book - across all your direct booking channels. Built to increase conversions and maximise...

About SiteMinder View website

Founded in 2006 | Headquarters in The Rocks Australia | 700 employees

In an age of rising choice and accessibility for curious travelers, SiteMinder exists to liberate hoteliers with technology that makes a world of difference. Si...

Other Products by SiteMinder

Integrates with

  • Distribution Channels
  • Digital Marketing Agencies
  • Direct Booking Tools
Browse integrations (103 verified)

What customers love about SiteMinder Booking Engine

Like 89% recommend

Revenue & Reservation manager from Other in Barcelona (Spain)

Really easy to and intuitive to use. Give incredible control of room availability automatically

Sales Manager from Other in Lido (Italy)

The interface is user friendly, modern and easy to navigate.

Group Revenue Manager from Other in San Jose (United States)

Ease of use. Thresholding capabilities

revenue manager from Other in (United Kingdom)

They were very helpful during onboarding and it is mostly very easy to use

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

SiteMinder enables easy integrations with hundreds of hotel systems, tools and apps. The team is extremely helpful and willing to discuss any issue whilst providing the best solutions for each client case.

by Paula Navarro (Hotelinking) on December 02, 2020

See more answers (16)
Question:

What differentiates this product or service from the competition?

Answer:

The main difference is SiteMinder’s intuitive booking engine that increases booking flow. It has great features and a clean design focused on a smooth user experience giving clients a safe and easy booking process.

by Paula Navarro (Hotelinking) on December 02, 2020

See more answers (16)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would recommend SiteMinder to those who want to increase direct bookings but don’t have the knowledge or the time to manage systems with highly advanced/customized features. To those third party, SiteMinder is a key tech partner to work with because it's one of the leaders in the industry, easy...

by Paula Navarro (Hotelinking) on December 02, 2020

See more answers (16)
User avatar image User avatar image User avatar image
+ 14 recommend
Recommended by Show More (12)

Features

  • Mobile Optimized/Responsive
  • Wedding & Corporate Booking Modules
  • Tariffs
  • Room types
  • A.I. optimization
  • Urgency messaging
  • Pooled inventory
  • Automated reporting
  • Pre-stay emails
  • Post-stay emails
  • Automated reviews
  • Flat, Floating and Discounted Rates
  • Booking Abandonment Recapture
  • Price Comparison
  • Multi-room and Multi-rate plan booking
  • Loyalty program integration
  • Multi-currency
  • Multi-lingual
  • Special offers & discounts
  • Gift Vouchers
  • ADA Compliant
  • PCI Compliance
  • Website Integration
  • PCI-DDS Compliant Payments
  • Multi-room Bookings
  • Social Media Integration/Bookings
  • Alternative Accommodation Recommendations (when no availability)
  • Room Substitutions

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Australia
  • Spain
  • United States
  • New Zealand
  • Mexico
  • Thailand
  • United Kingdom
  • Indonesia
  • Germany

377 Verified SiteMinder Reviews

Likelihood to Recommend
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Sep 18, 2021

SiteMinder Booking Engine Review: I'm still learning but have learned ALOT.

Manager from Other in Manila (United States)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

It has freed up my time considerably. I still get a handful of people who want to talk to a real person, but the majority of people seem to like booking on line.

What do you dislike or think could be improved?

I wish you would provide a mobile credit card reader to use with a mobile device for on site charges.

Customer Support
5
Ease of Use
3
Value for money
n/a
Implementation
n/a
arrow review On Sep 22, 2021 Jay W. from SiteMinder replied:
 Hi Jerilynn,

Thank you for leaving your feedback, It's excellent that you've gotten great results u... 

Sep 16, 2021

SiteMinder Booking Engine Review: Siteminder

Reservations Manager from Serviced Apartment in Cooks Hill (Australia)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Siteminder have been very helpful during these challenging times, we have lost a lot of corporate travellers and the GDS is great for us to get our corporate guest back The customer service is excepti...

What do you dislike or think could be improved?

There is always room for improvement, but during these challenging times it just a relief that we have partners that can help and generate a smooth online presence for our business in creating bookings an...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5
arrow review On Sep 22, 2021 Jay W. from SiteMinder replied:
 Hi Sharna,

Thank you for taking the time to leave us such glowing and detailed feedback. It is genu... 

Sep 16, 2021

SiteMinder Booking Engine Review: Siteminder works for us

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Ease of use for us and guests Instant direct bookings through our own website Good calendar and payment system Initial tutoring and set-up was tremendous

What do you dislike or think could be improved?

Mostly the system works really well, but when you have a problem it is difficult to resolve and no follow-up to check whether the issue is solved

Customer Support
3
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Sep 22, 2021 Jay W. from SiteMinder replied:
 Hi Linda,

It is great to that SiteMinder works for you, your business and is helping create an easy... 

Sep 16, 2021

SiteMinder Booking Engine Review: Excellent

Manager from Boutique in Hojancha (Costa Rica)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The system is intuitive and quite complete. It is quite easy to use and very professional in various aspects of it

What do you dislike or think could be improved?

They should implement more templates for web pages. Possibility of online purchase for the restaurant and use of delivery providers

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a
arrow review On Sep 22, 2021 Jay W. from SiteMinder replied:
 Hello Josephine,

Thank you for such positive feedback having systems that are easy to use and inclu... 

Sep 16, 2021

SiteMinder Booking Engine Review: Great for my small business

Reservations from Bed & Breakfast in Harefield (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

24 hour support Easy to use and operate Looks professional Always on hand for questions Website builder has many different looks and option

What do you dislike or think could be improved?

App for phone could be better in many ways - can’t do payment and it’s pretty basic I find myself having to go on computer to complete details and payments

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
4

Sep 11, 2021

SiteMinder Booking Engine Review: An integrated, reliable and easy to use suite of products

Manager from Boutique in Boljoon (Philippines)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Siteminder's products provide a seamless integration for the guest journey. The templates in Canvas offer a stylish online presence for our property, supported by the Booking Button booking engine. Channe...

What do you dislike or think could be improved?

A little more flexibility with the templates in Canvas would be welcome. For example, being able to add sub-pages to the pre-set top-level pages. In Front Desk, the reports section needs to be addressed...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Sep 22, 2021 Jay W. from SiteMinder replied:
 Hello there,

Thank you for your feedback, it's nice to hear how much time you are able to saving wi... 

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (Flat)
Less than $500/month

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Popular SiteMinder Booking Engine Integrations

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