SiteMinder Booking Engine

4.5 (915 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Alexandra, John, Arina + 100 more experts recommend SiteMinder

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Ranked 1 (out of 132) in Booking Engine

2024 Winner Hotel Software

Hoteliers voted SiteMinder as the #1 Booking Engine provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Maximise commission-free bookings, accelerate your commission-free growth and build guest loyalty with the industry’s #1 Booking Engine

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Ratings Summary

4.5
Very Good
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.3/5
Implementation
4.3/5

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Achievements

Trending Product

This vendor's trending score is rising, SiteMinder Booking Engine is the #1 most trending product in the Booking Engine category (out of 132) and the #8 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SiteMinder as the #1 Booking Engine provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About SiteMinder Booking Engine
Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
Travellers are booking direct more than ever before. SiteMinder’s high-converting booking engine helps fully optimised customers achieve a 100x return on investment within 12 months

View website

Capabilities

Built for conversion across all devices

Advanced and Intuitive design

Manage guest reviews

Maximise direct revenue

Powerful plug-in apps

Features

Merchandising & Packages

4/5 features

Upselling & Cross Selling

4/5 features

Conversion

4/5 features

Payments

4/5 features

Transactional Emails

4/5 features

Available Add-ons & Modules

SiteMinder Demand Plus

Hotel Metasearch Management Software
SiteMinder Demand Plus makes driving more direct bookings effortless by managing your listings on leading metasearch sites like Google Hotel Ads, Trivago and TripAdvisor.

PREMIUM ADD-ON

SiteMinder Pay

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

PREMIUM ADD-ON

Guest Engagement

Guest Messaging Software
Enhance your guests experience and drive revenue beyond the room with Guest Engagement. Provide a digital check-in exeerience, send personalised upsell offers, request feedback from guests and more.

PREMIUM ADD-ON

Website Builder

Website Design
Attract more guests with a stunning website. Save money on web development fees, and choose from a range of easy to use templates to showcase your unique brand

PREMIUM ADD-ON

SiteMinder Share

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SiteMinder Average SiteMinder

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37

Success Stories

5

References

10

Featured Customers

Success Stories

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville City (Australia)

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SiteMinder supports Invergarry Hotel’s improved guest experience

(United Kingdom)

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Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kecamatan Ubud (Indonesia)

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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Kecamatan Kuta (Indonesia)

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Terracotta Hotel & Resort unlocks direct bookings and efficiency with SiteMinder

Thành phố Đà Lạt (Vietnam)

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SiteMinder and Fusion Hotel Group: A recipe for success in hospitality

Cam Hai Dong (Vietnam)

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Golden Lisbon Hotel boosts bookings, revenue, and efficiency with SiteMinder’s platform

Santa Maria Maior (Portugal)

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How SiteMinder saves time and improves The Kaleidoscope Collection’s revenue processes

(United Kingdom)

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Abbey Hotel Roscommon saves hours of work and optimises distribution with SiteMinder

Roscommon (Ireland)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Kreisfreie Stadt Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Indonesia)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Main-Spessart (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Kreisfreie Stadt Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

(Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Friesland (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Aachen (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Tubsai (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Kecamatan Denpasar Selatan (Indonesia)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Batu Layar (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Tambon Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Tambon Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

แขวง คลองเตย (Thailand)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Šimuni (Croatia)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Tambon Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Sydney (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

(United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Melbourne (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Khao Lak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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V8 Hotel Koln at MOTORWORLD accelerates success with SiteMinder

Kreisfreie Stadt Köln (Germany)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

D350 (China)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)

Popularity by Segment

Size

190 | X-Small (1-9 room)

317 | Small (10-24 room)

556 | Medium (25-74 room)

517 | Large (75-199 room)

360 | X-Large (200+ room)

Country

282 | Australia

277 | Spain

193 | Thailand

129 | United States of America

85 | Mexico

85 | Indonesia

73 | United Kingdom

71 | New Zealand

59 | Vietnam

53 | Malaysia

42 | France

40 | Ireland

40 | Portugal

39 | Germany

36 | Philippines

34 | Cambodia

23 | Estonia

19 | Canada

19 | Italy

19 | Finland

19 | Singapore

17 | South Africa

16 | Colombia

15 | Czech Republic

14 | Hungary

13 | Iceland

12 | Costa Rica

12 | India

11 | Switzerland

11 | Laos

10 | China

10 | Austria

10 | Taiwan

9 | United Arab Emirates

9 | Latvia

9 | Argentina

8 | Chile

7 | Ecuador

7 | Fiji

7 | Hong Kong

6 | Cyprus

6 | Poland

5 | Denmark

5 | Dominican Republic

4 | Egypt

4 | Malta

4 | Sweden

4 | Sri Lanka

4 | Belize

4 | Pakistan

4 | Saint Martin (French part)

4 | Morocco

4 | Greece

3 | Cook Islands

3 | Norway

3 | Maldives

3 | Romania

3 | Croatia

3 | Myanmar

3 | Panama

3 | Uruguay

3 | Slovenia

3 | Peru

2 | Namibia

2 | Turkey

2 | Bangladesh

2 | Jamaica

2 | Georgia

2 | Netherlands

2 | Kenya

2 | Nigeria

2 | Tanzania

2 | Vanuatu

1 | Montenegro

1 | Zambia

1 | Saudi Arabia

1 | Ukraine

1 | Norfolk Island

1 | Belgium

1 | Mozambique

1 | Macau

1 | Paraguay

1 | Uganda

1 | Tunisia

1 | Bahamas

1 | Seychelles

1 | Zimbabwe

1 | Rwanda

1 | Cameroon

1 | Brazil

1 | Gibraltar

1 | Andorra

1 | Honduras

1 | Jersey

1 | Sierra Leone

1 | Guatemala

1 | Samoa

1 | Qatar

1 | Iran

1 | Japan

Type

521 | Boutiques

503 | Resorts

448 | Luxury Hotels

403 | City Center Hotels

372 | Bed & Breakfast & Inns

296 | Branded Hotels

212 | Limited Service & Budget Hotels

197 | Extended Stay & Serviced Apartments

171 | Airport/Conference Hotels

139 | Hostels

119 | Motels

117 | Vacation Rentals & Villas

42 | RV Parks & Campgrounds

17 | Casinos

Region

693 | Europe

543 | Asia Pacific

367 | Oceania

233 | North America

65 | South America

38 | Africa

24 | Middle East

16 | Central America

Category

1807 | Channel Managers

915 | Booking Engine

246 | Rate Shopping

234 | Website Design

120 | Upselling Software

103 | Hotel Rate Parity

93 | Guest Messaging Software

91 | Hotel Metasearch Management Software

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Hotelier Rating

Excellent
1600
Very Good
267
Average
108
Poor
42
Terrible
37

Property Size

  • X-Small (190)
  • Small (317)
  • Medium (556)
  • Large (517)
  • X-Large (360)

Country

  • Australia
    Australia
    (282)
  • Spain
    Spain
    (277)
  • Thailand
    Thailand
    (193)
  • United States of America
    United States of America
    (129)
  • Mexico
    Mexico
    (85)
  • Indonesia
    Indonesia
    (85)
  • United Kingdom
    United Kingdom
    (73)
  • New Zealand
    New Zealand
    (71)
  • Vietnam
    Vietnam
    (59)
  • Malaysia
    Malaysia
    (53)
  • France
    France
    (42)
  • Ireland
    Ireland
    (40)
  • Portugal
    Portugal
    (40)
  • Germany
    Germany
    (39)
  • Philippines
    Philippines
    (36)
  • Cambodia
    Cambodia
    (34)
  • Estonia
    Estonia
    (23)
  • Canada
    Canada
    (19)
  • Italy
    Italy
    (19)
  • Finland
    Finland
    (19)
  • Singapore
    Singapore
    (19)
  • South Africa
    South Africa
    (17)
  • Colombia
    Colombia
    (16)
  • Czech Republic
    Czech Republic
    (15)
  • Hungary
    Hungary
    (14)
  • Iceland
    Iceland
    (13)
  • Costa Rica
    Costa Rica
    (12)
  • India
    India
    (12)
  • Switzerland
    Switzerland
    (11)
  • Laos
    Laos
    (11)
  • China
    China
    (10)
  • Austria
    Austria
    (10)
  • Taiwan
    Taiwan
    (10)
  • United Arab Emirates
    United Arab Emirates
    (9)
  • Latvia
    Latvia
    (9)
  • Argentina
    Argentina
    (9)
  • Chile
    Chile
    (8)
  • Ecuador
    Ecuador
    (7)
  • Fiji
    Fiji
    (7)
  • Hong Kong
    Hong Kong
    (7)
  • Cyprus
    Cyprus
    (6)
  • Poland
    Poland
    (6)
  • Denmark
    Denmark
    (5)
  • Dominican Republic
    Dominican Republic
    (5)
  • Egypt
    Egypt
    (4)
  • Malta
    Malta
    (4)
  • Sweden
    Sweden
    (4)
  • Sri Lanka
    Sri Lanka
    (4)
  • Belize
    Belize
    (4)
  • Pakistan
    Pakistan
    (4)
  • Saint Martin (French part)
    Saint Martin (French part)
    (4)
  • Morocco
    Morocco
    (4)
  • Greece
    Greece
    (4)
  • Cook Islands
    Cook Islands
    (3)
  • Norway
    Norway
    (3)
  • Maldives
    Maldives
    (3)
  • Romania
    Romania
    (3)
  • Croatia
    Croatia
    (3)
  • Myanmar
    Myanmar
    (3)
  • Panama
    Panama
    (3)
  • Uruguay
    Uruguay
    (3)
  • Slovenia
    Slovenia
    (3)
  • Peru
    Peru
    (3)
  • Namibia
    Namibia
    (2)
  • Turkey
    Turkey
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Jamaica
    Jamaica
    (2)
  • Georgia
    Georgia
    (2)
  • Netherlands
    Netherlands
    (2)
  • Kenya
    Kenya
    (2)
  • Nigeria
    Nigeria
    (2)
  • Tanzania
    Tanzania
    (2)
  • Vanuatu
    Vanuatu
    (2)
  • Montenegro
    Montenegro
    (1)
  • Zambia
    Zambia
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Ukraine
    Ukraine
    (1)
  • Norfolk Island
    Norfolk Island
    (1)
  • Belgium
    Belgium
    (1)
  • Mozambique
    Mozambique
    (1)
  • Macau
    Macau
    (1)
  • Paraguay
    Paraguay
    (1)
  • Uganda
    Uganda
    (1)
  • Tunisia
    Tunisia
    (1)
  • Bahamas
    Bahamas
    (1)
  • Seychelles
    Seychelles
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Rwanda
    Rwanda
    (1)
  • Cameroon
    Cameroon
    (1)
  • Brazil
    Brazil
    (1)
  • Gibraltar
    Gibraltar
    (1)
  • Andorra
    Andorra
    (1)
  • Honduras
    Honduras
    (1)
  • Jersey
    Jersey
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Guatemala
    Guatemala
    (1)
  • Samoa
    Samoa
    (1)
  • Qatar
    Qatar
    (1)
  • Iran
    Iran
    (1)
  • Japan
    Japan
    (1)

Region

  • North America
    North America
    (233)
  • Europe
    Europe
    (693)
  • Asia Pacific
    Asia Pacific
    (543)
  • Oceania
    Oceania
    (367)
  • Middle East
    Middle East
    (24)
  • South America
    South America
    (65)
  • Central America
    Central America
    (16)
  • Africa
    Africa
    (38)

Hoteliers say

NEW AI Review summary

Hoteliers like how SiteMinder effectively streamlines rate and inventory management across multiple channels, optimizing revenue and reducing overbookings. Its seamless integration with PMS and user-friendly interface are frequently praised, providing operational efficiency. Demand Plus and Booking Button increase direct bookings with intuitive functionality. However, some users mention slow response times for customer support and issues with OTA synchronization. Additions like advanced reporting features, broader OTA integration, and a mobile app would enhance its utility. Overall, SiteMinder helps improve occupancy and rate parity management for hotels, proving to be a valuable tool for optimizing online distribution strategies.

AI-generated from the text of customer reviews

Manipulating Rates and Inventory
Channel Manager Integration
Customer Support
Advanced Reporting Needs
Customization Options
Booking Button
OTA Synchronization Issues
Demand Plus
Mobile App
1

So bad initial support that we decided to change companies

from 10 to 24 room Boutique in Bacalar (Mexico)

Verified
7 days ago
Our initial experience was terrible and discouraging, so much so that we have decided to switch from Booking Engine and Channel Manager. We told this to our representative who didn't seem to care. Our welcome to Siteminder was full of setbacks and lies from the representative. He lied to us about the time it would take to start, leaving our...
Country Mexico
Small Hotel
10

As one of the first Hotel-Partner in Germany.

from 100 to 199 room Bed & Breakfast & Inn in Hamburg (Germany)

Verified
8 days ago
As one of the first partners in Hamburg and perhaps in Germany at all, I asked for a free trial after using the trial version. I was very satisfied and still am. I have been working with SiteMinder for more than 14 years and I really like Channel Manager and can really recommend it. The support team is very helpful and available at any time.
Country Germany
Large Hotel
Ereena from SiteMinder replied
Hi Isak, Thank you for your wonderful feedback and loyalty over the past 14 years. We're thrilled to hear that you've found our Channel Manager valuable. Your suggestion about improving our booking engine and rate comparison tools is noted—we're always looking to enhance our offerings. We appreciate your support and trust in SiteMinder. Feel free to reach out with any further feedback or suggestions. Warm regards, Ereena
9

Siteminder is the best channel manager that we have tested and used extensively with all our clients and they all show a high degree of satisfaction.

from 100 to 199 room Extended Stay & Serviced Apartment in Puerto del Carmen (Spain)

Verified
14 days ago
In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust connectivity options, making it an indispensable tool for hoteliers aiming...
Country Spain
Large Hotel
Ereena from SiteMinder replied
Hi Pedro, Thank you for your detailed feedback on SiteMinder. We appreciate your positive comments about our platform's features and user-friendly interface, especially highlighting the Channel Manager and Booking Engine. We've noted your suggestion regarding the Inventory tab and to improve navigation efficiency. Your input is valuable, and we'll forward it to our team for consideration. We're committed to enhancing SiteMinder continuously. If you have further suggestions or feedback, please feel free to reach out. Warm regards, Ereena
8

Helps improve business management

from 10 to 24 room Vacation Rentals & Villa in

Verified
14 days ago
The ease of managing all channels as well as rates and availability, avoiding overbookings. The ease of the canvas system for the web.
Small Hotel
Ereena from SiteMinder replied
Hi Esteve, Thank you for your feedback on SiteMinder. We're delighted to hear that you find managing channels, rates, and availability easy and effective in preventing overbookings. We appreciate your positive comments about the canvas system for the web. Regarding your suggestion for a mobile app, we're excited to inform you that we have recently launched a mobile app for SiteMinder. We hope you find the app helpful in enhancing your operations and guest experience. If you require any other assistance, please let me know. Warm regards, Ereena
10

Great, but can be better.

Receptionist from 25-49 room Boutique in (United Kingdom)

Verified
5 months ago
The secured payment method. No need to worrie about taking payments from the guest. Helping to to do our job with ease.
Country United Kingdom
Receptionist
Medium Hotel
Ereena from SiteMinder replied
Hi Adam, Thank you for your feedback. We're glad our secure payment method has eased your guest payment process. We hear you on your suggestion regarding login options and will consider it for future improvements to enhance user convenience. Warm regards, Ereena
0

Fraudulent Charges Abundant

President from 200 to 499 room Extended Stay & Serviced Apartment in Chicago (United States of America)

Verified
6 months ago
Do not use this feature. We have had nothing but fraudulent charges and people who can't pass background checks. Siteminder couldn't be less helpful to resolve the issue. They literally wash their hands of any liability.
Country United States of America
President
X-Large Hotel
Ereena from SiteMinder replied
Hi Jennifer, Thank you for bringing this to our attention. We've addressed the issues you raised about Pay, including the lost chargeback disputes and concerns about our payment system. Regarding customer support response times, we acknowledge the wait times and are actively working to improve our service in this area. We have processed the drop-off of Payments and have requested a compensation credit for the January invoice as a gesture of goodwill. If there are any further concerns that you would like to discuss, please let us know. We are always here to support and help our customers. Warm regards, Ereena
10

All good

General Manager from 5 to 9 room Bed & Breakfast & Inn in (United Kingdom)

Verified
7 months ago
All good, send more people and we will be happy to host them, as we aim to make sure everyone has a nice experience
Country United Kingdom
General Manager
X-Small Hotel
Khogulan from SiteMinder replied
Hi Bruno, Thank you for your 5-star review! We are so happy to learn that you are satisfied with SiteMinder's solutions. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! Kind regards, Khogulan
10

Change of ownership

General Manager from 10 to 24 room Hostel in Chippendale (Australia)

Verified
7 months ago
Fast response, quick answer after what I was looking for. AJ helped very fast as always. Email sent to us very quick as well.
Country Australia
General Manager
Small Hotel
Khogulan from SiteMinder replied
Hi Diego, Thank you for your positive review! We are happy to hear of your kind words regarding our responsive and excellent support team, in particular AJ. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to provide you with excellent service and support for years to come! Kind regards, Khogulan
10

Optimizing distribution to channels and direct booking

Asst. E-commerce Manager from 50-74 room Resort in (Indonesia)

Verified
7 months ago
- Two way intergration from PMS to channel manager to optimize rate and availability- Maximize conversion with direct booking and visibility with metasearch through Demand Plus- Upsell with add-ons through booking engine
Country Indonesia
Asst. E-commerce Manager
Medium Hotel
Khogulan from SiteMinder replied
Hi Monica, Thank you for your amazing review! We are thrilled to hear about your delightful experience with SiteMinder's award-winning hotel commerce platform and suite of solutions that have helped to revolutionize your hotel business. Your valuable input will certainly be reviewed and considered for future potential improvements, thank you for sharing. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for your continued loyalty. We're here to provide you with excellent service and support for years to come! To your success, Khogulan
10

Very friendly system and very easy to operate compared to other channel managers . Make revenue growing up with distribution channel

Ecommerce Cluster from 200 to 499 room Resort in (Indonesia)

Verified
7 months ago
Makes it very easy to do yielding and upload allotment work & load time very fast , mobile friendly app , easy to search booking , website very friendly , Good design and always developing
Country Indonesia
Ecommerce Cluster
X-Large Hotel
Khogulan from SiteMinder replied
Hi Rio, Thank you for your 5-star review! We are pleased to hear of your delightful experience with SiteMinder's award-winning and user-friendly platform, world-class channel management and distribution technology, as well as advanced reporting capabilities, all under a singular platform and functional mobile app. Thank you for sharing your thoughts, we will certainly consider incorporating more OTAs into our Channel Manager integrations soon, stay tuned for the updates! If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thank you for your continued loyalty. We're here to provide you with excellent service and support for years to come! To your success, Khogulan
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