After a four-year hiatus, the world's largest travel trade show was back in full force last week at Berlin's Messe Convention Center and showcased how innovation in the hotel industry continues to accelerate.
While mainstream tech struggles to cope with inflationary and recessionary forces (and the fallout from Silicon Valley Bank), hotel tech continues to boom as a result of the fact that our ecosystem largely pivoted to profitability early in the pandemic and that arguably made us stronger than ever before.
ITB Berlin provided an exciting glimpse into the future of the industry, demonstrating how the latest trends and innovations are transforming hospitality. With the GPT-3 craze artificial intelligence was obviously top of mind with some compelling new applications in hospitality. We also observed compelling solutions around attribute based selling, sustainability and the labor shortage.
In this article, we will delve into some of the most exciting developments showcased at ITB for those who couldn't make it to Berlin (as well as those who were there and couldn't cover 500 hotel tech booths) and discuss how they are set to shape the future of the hotel industry.
Our editorial team grouped the innovations from the show into eight key themes...
- Artificial Intelligence: AI as a Digital Assistant to Save Time
- Big Data: New Workflows & Use Cases for Hotels with Clean Data
- Modernizing Payments: Simplifaction of Complex Legacy Payment Workflows
- Diversifying Customer Acquisition: Tools to Help Hoteliers Get Savvier at Customer Acquisition
- Sustainability: Heightened Focus on Tech’s Impact on Sustainability
- Labor Shortage: Creative Ways to Mitigate the Impact of Labor Shortage
- Digital Guest Journey: Creating a Seamless Digital Guest Journey
- Merchandising: Spotlight on Merchandising & Ancillaries to Increase Profits
1. Artificial Intelligence
AI as a Digital Assistant to Save Time
The hotel industry has been adopting various AI innovations to improve customer experiences and streamline operations. Chatbots and virtual assistants have been used to reduce staff workload and increase efficiency, while AI tools have been introduced to manage communications and speed up proposal processes. Other AI solutions can detect guest sentiment in real-time to enhance customer service, personalize newsletters based on guest interests, and respond to guest reviews with personalized answers. Additionally, digital strategies, such as interactive maps and virtual tours, are becoming increasingly important to differentiate hotels from competitors and enhance the customer experience.
THE PITCH
RATINGS
BEST FOR
97
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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OPERA Digital Assistant allows hotel staff to use mobile devices for tasks like check-in and housekeeping updates through speech or keyboard, while chatbots help with staffing and mobility by providing voice-activated skills for decision-making.
Oracle OPERA PMS
Property Management Systems
OPERA Digital Assistant allows hotel staff to use mobile devices for tasks like check-in and housekeeping updates through speech or keyboard, while chatbots help with staffing and mobility by providing voice-activated skills for decision-making.
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THE PITCH
RATINGS
BEST FOR
97
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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OPERA Digital Assistant allows hotel staff to use mobile devices for tasks like check-in and housekeeping updates through speech or keyboard, while chatbots help with staffing and mobility by providing voice-activated skills for decision-making.
Oracle OPERA PMS
Property Management Systems
OPERA Digital Assistant allows hotel staff to use mobile devices for tasks like check-in and housekeeping updates through speech or keyboard, while chatbots help with staffing and mobility by providing voice-activated skills for decision-making.
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THE PITCH
RATINGS
BEST FOR
84
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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A new AI tool has been added to the Unified Inbox for hoteliers to save time managing communications, automate conversations with previous chatbots, and apply AI to areas they struggle with, such as operations and repetitive tasks, to engage guests quickly and achieve the best possible results.
Unified Inbox by Bookboost
Guest Messaging Software
A new AI tool has been added to the Unified Inbox for hoteliers to save time managing communications, automate conversations with previous chatbots, and apply AI to areas they struggle with, such as operations and repetitive tasks, to engage guests quickly and achieve the best possible results.
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THE PITCH
RATINGS
BEST FOR
88
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HiJiffy's multilingual virtual assistant offers human-like interaction and seamless customer experience for hotel guests through complex voice communication, and will soon be available for all clients upon request.
HiJiffy
Guest Messaging Software
HiJiffy's multilingual virtual assistant offers human-like interaction and seamless customer experience for hotel guests through complex voice communication, and will soon be available for all clients upon request.
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THE PITCH
RATINGS
BEST FOR
97
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The dailypoint™ Content Bot creates personalized newsletters for hotels by collecting guest interests, aiming to treat guests as individuals and meet their expectations for personalized communication, and hotels are starting to collect interests to create a valid database.
dailypoint™ 360° – Central Data Management
Hotel CRM & Email Marketing
The dailypoint™ Content Bot creates personalized newsletters for hotels by collecting guest interests, aiming to treat guests as individuals and meet their expectations for personalized communication, and hotels are starting to collect interests to create a valid database.
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THE PITCH
RATINGS
BEST FOR
100
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Autowriter, powered by Proposales AI, saves time and eliminates human errors in the RFP and proposal process, helping Nordic Choice Hotels win MICE and Group business and saving them over 25,000 hours per year.
Proposales
RFPs & Proposal Management Software
Autowriter, powered by Proposales AI, saves time and eliminates human errors in the RFP and proposal process, helping Nordic Choice Hotels win MICE and Group business and saving them over 25,000 hours per year.
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THE PITCH
RATINGS
BEST FOR
20
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HyperCommerce allows hotels to offer tailored experiences, to advance to attribute-based pricing and generate ancillary revenue streams. HyperCommerce learns and provides relevant suggestions for hotel performance improvements, direct pricing strategies, as well as context-based reporting.
GuestCentric (Booking Engine)
Booking Engine
HyperCommerce allows hotels to offer tailored experiences, to advance to attribute-based pricing and generate ancillary revenue streams. HyperCommerce learns and provides relevant suggestions for hotel performance improvements, direct pricing strategies, as well as context-based reporting.
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THE PITCH
RATINGS
BEST FOR
85
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The AI Reply Assistant helps hoteliers improve guest experiences and manage their workload by providing personalized responses to guest reviews.
Reputation Manager (by Customer Alliance)
Reputation Management
The AI Reply Assistant helps hoteliers improve guest experiences and manage their workload by providing personalized responses to guest reviews.
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2. Big Data
New Workflows & Use Cases for Hotels with Clean Data Sets
Similar to artificial intelligence, big data is a buzzword that's been used for over a decade but hotels are really just scratching the surface of what's possible when leveraging data. The first step was architecting data in the right ways to make them accessible and now software companies are really starting to action this data in creative ways that drive bottom line results for hotels. The innovations we observed at ITB Berlin were geared towards optimizing revenue and inventory management, automating workflows, and utilizing data science for better decision-making. Real-time pricing adjustments and automation of lead acquisition and event bookings are increasingly popular trends, providing hotels with a competitive edge and increased efficiency. Consolidation of customer data and data-driven insights allow hotels to track revenues and operational costs across all outlets, leading to better strategic decision-making in a changing market. Demand-driven dynamic pricing and grouping rate plans for profitable channels are also trends that have resulted in increased revenue. These technological advancements are expected to continue shaping the hospitality industry in the years to come.
THE PITCH
RATINGS
BEST FOR
100
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Duetto has launched a new suite of products and integrations called "Advance" that are housed in its new data visualization tool, CommandCenter, which provides commercial leaders with actionable data and insights, and optimizes for profitability by leveraging real-time data and using Duetto's Open Pricing methodology.
GameChanger by Duetto
Revenue Management Systems
Duetto has launched a new suite of products and integrations called "Advance" that are housed in its new data visualization tool, CommandCenter, which provides commercial leaders with actionable data and insights, and optimizes for profitability by leveraging real-time data and using Duetto's Open Pricing methodology.
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THE PITCH
RATINGS
BEST FOR
100
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Rate Insight+ is a new product that helps hoteliers make better pricing decisions by providing data on both hotels and short-term rentals, which are now direct competitors.
Lighthouse (Rate Insight)
Rate Shopping
Rate Insight+ is a new product that helps hoteliers make better pricing decisions by providing data on both hotels and short-term rentals, which are now direct competitors.
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THE PITCH
RATINGS
BEST FOR
93
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Atomize launched restriction management to optimize inventory and revenue by controlling bookings, saving time and automating workflows for users. The firm also launched Real-Time Pricing allows for real-time adjustments of prices up to 24 months in advance, giving hotels a competitive advantage over other revenue management systems that only look 12 months ahead.
Atomize
Revenue Management Systems
Atomize launched restriction management to optimize inventory and revenue by controlling bookings, saving time and automating workflows for users. The firm also launched Real-Time Pricing allows for real-time adjustments of prices up to 24 months in advance, giving hotels a competitive advantage over other revenue management systems that only look 12 months ahead.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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5stelle* Business Intelligence offers statistics, graphs, and reports to monitor key performance indicators for accommodation facilities, leading to strategic planning and an average revenue increase of 20% for clients.
5Stelle HMS
Hotel Management Software
5stelle* Business Intelligence offers statistics, graphs, and reports to monitor key performance indicators for accommodation facilities, leading to strategic planning and an average revenue increase of 20% for clients.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The firm launched a new module has been introduced that automates lead acquisition and speeds up the closing of meetings and event bookings for hotels, resulting in a 97% time saved and being used by several hotels.
Spazious
Event Management Software
The firm launched a new module has been introduced that automates lead acquisition and speeds up the closing of meetings and event bookings for hotels, resulting in a 97% time saved and being used by several hotels.
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THE PITCH
RATINGS
BEST FOR
100
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Demand-driven function spaces charges ensure function space monetary efficiency as well as they provide offers being independent from the number of attendees that might be using a certain function space. In high demand periods, either Customer’s requests fulfil the expected revenue potential or the ‘gap’ will automatically be charged in order to reach high demand expected revenue.
OpenSpace
Meetings & Events Intelligence
Demand-driven function spaces charges ensure function space monetary efficiency as well as they provide offers being independent from the number of attendees that might be using a certain function space. In high demand periods, either Customer’s requests fulfil the expected revenue potential or the ‘gap’ will automatically be charged in order to reach high demand expected revenue.
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THE PITCH
RATINGS
BEST FOR
78
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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RevControl's Rate Buckets solution groups rate plans with high distribution costs or deeply discounted promotional rates together to focus on profitable channels, resulting in an average increase in RevPar on high demand days of 25%.
RevControl
Revenue Management Systems
RevControl's Rate Buckets solution groups rate plans with high distribution costs or deeply discounted promotional rates together to focus on profitable channels, resulting in an average increase in RevPar on high demand days of 25%.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Pushtech launched a customer data platform for hotels. In the CDP, hotels access a single interface for users to control data flow from multiple third-party integrations, resulting in better consolidation of customer data and personalized guest journeys, with Insotel Hotels experiencing a 200x return on investment in 2022.
Cendyn CRM
Hotel CRM & Email Marketing
Pushtech launched a customer data platform for hotels. In the CDP, hotels access a single interface for users to control data flow from multiple third-party integrations, resulting in better consolidation of customer data and personalized guest journeys, with Insotel Hotels experiencing a 200x return on investment in 2022.
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3. Modernizing Payments
Simplification of Complex Legacy Payment Workflows
Innovative solutions aimed at improving the efficiency of the hospitality industry were showcased at ITB Berlin. The solutions aim to streamline operations and enhance the customer experience. The solutions include automated invoice management systems that eliminate waste and increase electronic invoicing to save time and improve accuracy. Platforms that simplify hotel bookings management and payment processing by automating the processing of booking and payment data within one environment were also showcased. Other innovations include automatic payment and deposit collection features that simplify payment processes, reduce risks, and provide convenience for clients. These innovations offer a more efficient and effective way to manage hotels and enhance customer experience.
THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Selfbook Station is a platform that simplifies hotel bookings management and payment processing by automating the processing of booking and payment data within one environment, offering a unified dashboard that automates payments processing, saving time, reducing errors, and preventing fraud.
Selfbook Direct
Direct Booking Tools
Selfbook Station is a platform that simplifies hotel bookings management and payment processing by automating the processing of booking and payment data within one environment, offering a unified dashboard that automates payments processing, saving time, reducing errors, and preventing fraud.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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BirchStreet's invoice management system software can automate manual work, eliminate waste, and increase electronic invoicing to save time and improve accuracy, resulting in compliance improvements and overall savings of 7-10%, while also allowing for touchless processing of more than 80% of invoices to reduce errors and lost or missing invoices.
Birchstreet
Procurement Software
BirchStreet's invoice management system software can automate manual work, eliminate waste, and increase electronic invoicing to save time and improve accuracy, resulting in compliance improvements and overall savings of 7-10%, while also allowing for touchless processing of more than 80% of invoices to reduce errors and lost or missing invoices.
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THE PITCH
RATINGS
BEST FOR
86
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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RoomRaccoon is launching RaccoonPay, a payment platform that streamlines hotel payment processes and improves operational efficiency by integrating payment solutions directly into their operations.
RoomRaccoon PMS
Property Management Systems
RoomRaccoon is launching RaccoonPay, a payment platform that streamlines hotel payment processes and improves operational efficiency by integrating payment solutions directly into their operations.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Stripe has launched Tap to Pay on Android through Stripe Terminal, allowing businesses to accept contactless in-person payments using a compatible phone or tablet, helping businesses build and customize in-person checkouts without the need for traditional point-of-sale hardware, and a recent Stripe survey found that 65% of businesses plan to prioritize a unified in-person and online checkout experience this year.
Stripe Payments
Payments Processing Software
Stripe has launched Tap to Pay on Android through Stripe Terminal, allowing businesses to accept contactless in-person payments using a compatible phone or tablet, helping businesses build and customize in-person checkouts without the need for traditional point-of-sale hardware, and a recent Stripe survey found that 65% of businesses plan to prioritize a unified in-person and online checkout experience this year.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Unified Commerce streamlines payment data from multiple sources into one dashboard, saving time and increasing efficiency for hotels, benefiting finance, marketing, and IT teams, and leading to significant time savings for brands like CitizenM, mk Hotels, Elite Hotels, and Village Hotels.
Adyen
Payments Processing Software
Unified Commerce streamlines payment data from multiple sources into one dashboard, saving time and increasing efficiency for hotels, benefiting finance, marketing, and IT teams, and leading to significant time savings for brands like CitizenM, mk Hotels, Elite Hotels, and Village Hotels.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The automatic payment and deposit collection feature simplifies payment processes, reduces risks, and provides convenience and peace of mind for clients, resulting in reduced no-shows, eliminated fraud chargebacks, and reduced guest property damage, while the hotel is addressing staff shortage and high-risk guests by implementing contactless check-in.
ChargeAutomation - E-authorization, chargeback protection
Cyber Security & Fraud Prevention
The automatic payment and deposit collection feature simplifies payment processes, reduces risks, and provides convenience and peace of mind for clients, resulting in reduced no-shows, eliminated fraud chargebacks, and reduced guest property damage, while the hotel is addressing staff shortage and high-risk guests by implementing contactless check-in.
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4. Diversifying Customer Acquisition
Tools to Help Hoteliers Get Savvier at Customer Acquisition
As the hospitality industry continues to evolve, new trends and innovations are emerging to improve customer acquisition and enhance guest experience. This year's ITB Berlin showcased a variety of solutions that leverage technology to optimize revenue and inventory management, automate workflows, and utilize data science for better decision-making. Common themes included the use of centralized data to create personalized guest marketing journeys, the optimization of rates and inventory across multiple channels, the ability to drive ancillary revenue through personalized offers, and the use of live availability tools to sell experiences and gifts. Other solutions aim to simplify complex processes, such as payroll planning, and provide a more efficient way to manage multiple properties. These innovations are aimed at improving collaboration between sales and marketing teams, increasing business wins and customer satisfaction, and ultimately driving revenue growth.
THE PITCH
RATINGS
BEST FOR
38
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hapi Guest has launched two new apps on Salesforce for hotel groups, integrating data from hotel systems to create personalized guest marketing journeys and intuitive dashboards for business metrics, allowing for faster deployment times and enterprise-level focus to scale marketing efforts across their entire portfolio.
Hapi Guest
Hotel CRM & Email Marketing
Hapi Guest has launched two new apps on Salesforce for hotel groups, integrating data from hotel systems to create personalized guest marketing journeys and intuitive dashboards for business metrics, allowing for faster deployment times and enterprise-level focus to scale marketing efforts across their entire portfolio.
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THE PITCH
RATINGS
BEST FOR
97
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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OPERA Cloud Distribution helps hotels increase business volume and attract new customers by optimizing rates and inventory across all distribution channels from one source, with Hotel Mesikammen seeing a 60% jump in business volume through Booking.com and increased weekly reservations from 50 to 80, while ensuring accurate rate information and booking policies to aid in industry recovery and growth.
Oracle OPERA PMS
Property Management Systems
OPERA Cloud Distribution helps hotels increase business volume and attract new customers by optimizing rates and inventory across all distribution channels from one source, with Hotel Mesikammen seeing a 60% jump in business volume through Booking.com and increased weekly reservations from 50 to 80, while ensuring accurate rate information and booking policies to aid in industry recovery and growth.
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THE PITCH
RATINGS
BEST FOR
100
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Cloudbeds launched Amplify, a digital marketing solution that helps lodging businesses increase their online presence and capture more reservations, offering a multi-channel approach to increase visibility and compete with larger corporate players, resulting in significant returns on investment and an increase in direct bookings for several businesses.
Cloudbeds PMS
Property Management Systems
Cloudbeds launched Amplify, a digital marketing solution that helps lodging businesses increase their online presence and capture more reservations, offering a multi-channel approach to increase visibility and compete with larger corporate players, resulting in significant returns on investment and an increase in direct bookings for several businesses.
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THE PITCH
RATINGS
BEST FOR
93
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The Allora.ai Retention Engine uses AI to predict guest cancellations and help hoteliers implement effective retention strategies, resulting in reduced booking cancellations and maximized booking opportunities. The engine has helped global customers reduce cancellation rates from 21% to 14% year to date, making it particularly important as travel demand increases post-pandemic and early bookings become more common. Allora.ai's analysis has shown that cancellation rates have been rising steadily every year, making the Retention Engine a valuable tool for hoteliers looking to reduce cancellations and maximize revenue.
SHR Booking Engine (BE)
Booking Engine
The Allora.ai Retention Engine uses AI to predict guest cancellations and help hoteliers implement effective retention strategies, resulting in reduced booking cancellations and maximized booking opportunities. The engine has helped global customers reduce cancellation rates from 21% to 14% year to date, making it particularly important as travel demand increases post-pandemic and early bookings become more common. Allora.ai's analysis has shown that cancellation rates have been rising steadily every year, making the Retention Engine a valuable tool for hoteliers looking to reduce cancellations and maximize revenue.
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THE PITCH
RATINGS
BEST FOR
80
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Screen Pilot's Digital Brand Experience marketing uses data analysis to personalize a user's entire customer journey across all digital platforms, resulting in higher conversion rates for hotels and resorts.
Screen Pilot
Digital Marketing Agencies
Screen Pilot's Digital Brand Experience marketing uses data analysis to personalize a user's entire customer journey across all digital platforms, resulting in higher conversion rates for hotels and resorts.
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THE PITCH
RATINGS
BEST FOR
100
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Though it has become one of the most important communication channels, shooting WhatsApp campaigns manually was still a lot of work for any hotel. Asksuite's new feature allows hotels to send up to 1,000 messages daily with just one click (follow-ups, promotional packages, upselling, etc.)
Asksuite Hotel Chatbot
Hotel Chatbots
Though it has become one of the most important communication channels, shooting WhatsApp campaigns manually was still a lot of work for any hotel. Asksuite's new feature allows hotels to send up to 1,000 messages daily with just one click (follow-ups, promotional packages, upselling, etc.)
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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RezRecover's Conditional Content uses abandoned booking data to increase engagement and recover lost direct booking revenue, resulting in a 3% increase in conversion and $50k+ in additional revenue for Red Lion Hotels, while personalization is becoming the only way forward in creating a memorable experience for travelers.
RezRecover (by CartStack)
Direct Booking Tools
RezRecover's Conditional Content uses abandoned booking data to increase engagement and recover lost direct booking revenue, resulting in a 3% increase in conversion and $50k+ in additional revenue for Red Lion Hotels, while personalization is becoming the only way forward in creating a memorable experience for travelers.
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THE PITCH
RATINGS
BEST FOR
99
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Smart Host's new feature helps hotels send targeted newsletter campaigns to fill booking gaps by automatically calculating the most likely recipients to book during a specific period, resulting in guests receiving 50% fewer emails and the average number of bookings per recipient doubling.
Smart Host CRM
Hotel CRM & Email Marketing
Smart Host's new feature helps hotels send targeted newsletter campaigns to fill booking gaps by automatically calculating the most likely recipients to book during a specific period, resulting in guests receiving 50% fewer emails and the average number of bookings per recipient doubling.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Property Connector is a platform that connects hotels to over 500 distribution channels worldwide, offering AI-empowered channel mapping and a dashboard and reporting feature that consolidates distribution data, making it an efficient solution for hotel groups looking to simplify the complexity involved with distribution and manage their multiple properties efficiently.
Connectivity Services by DerbySoft
Channel Managers
Property Connector is a platform that connects hotels to over 500 distribution channels worldwide, offering AI-empowered channel mapping and a dashboard and reporting feature that consolidates distribution data, making it an efficient solution for hotel groups looking to simplify the complexity involved with distribution and manage their multiple properties efficiently.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Dynamic Inventory Optimization is an innovative system that maximizes revenue for accommodations by assigning and reassigning the best room-fits to reservations for up to 365 days in advance. The system takes into account operational and sustainability preferences, and can be tailored to focus on occupancy, average rate, or a balanced approach, with the option to prioritize booking source, reservation value, or a balanced approach, all while saving properties time and maximizing revenue.
GauVendi
Booking Engine
Dynamic Inventory Optimization is an innovative system that maximizes revenue for accommodations by assigning and reassigning the best room-fits to reservations for up to 365 days in advance. The system takes into account operational and sustainability preferences, and can be tailored to focus on occupancy, average rate, or a balanced approach, with the option to prioritize booking source, reservation value, or a balanced approach, all while saving properties time and maximizing revenue.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The Clairvoyix Group Block Reservation System automates the group block reservation process, which is important for independent hotels that cannot afford or do not need a sales and catering system. Small hotels and resorts face immense pressure to generate revenue with limited resources, including staff. The system solves the problem of a complex group reservation confirmation at a fraction of the cost of a sales and catering system, and allows hotels to maximize revenue from small groups without needing to stay on an outdated PMS or go without this important functionality.
Clairvoyix
Hotel CRM & Email Marketing
The Clairvoyix Group Block Reservation System automates the group block reservation process, which is important for independent hotels that cannot afford or do not need a sales and catering system. Small hotels and resorts face immense pressure to generate revenue with limited resources, including staff. The system solves the problem of a complex group reservation confirmation at a fraction of the cost of a sales and catering system, and allows hotels to maximize revenue from small groups without needing to stay on an outdated PMS or go without this important functionality.
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5. Sustainability
Heightened Focus on Tech’s Impact on Sustainability
Hotels are increasingly turning to automation and technology to improve their sustainability efforts. One innovation is the use of automated cleanings, which allows hotels to create custom cleaning schedules based on reservation data, reducing costs while meeting guest requests for sustainability. Another innovation is the use of LoRaWAN technology for energy management, which helps hotels save energy, reduce costs, and decrease CO2 emissions. Additionally, smart thermostats with advanced energy management and automation features have been successful in achieving significant energy savings in pilot tests across multiple hotel rooms without requiring any infrastructure. These innovations demonstrate the importance of sustainable practices in the hospitality industry, as hotels strive to reduce their environmental impact and meet the increasing demand for sustainable travel options from guests.
THE PITCH
RATINGS
BEST FOR
97
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Automated Cleanings is a highly requested feature that allows hoteliers to create custom and complex cleaning schedules based on reservation data, reducing housekeeping costs and meeting guest requests for sustainability while working more efficiently with smaller teams and saving time, money, and the planet.
Flexkeeping (Housekeeping)
Housekeeping Software
Automated Cleanings is a highly requested feature that allows hoteliers to create custom and complex cleaning schedules based on reservation data, reducing housekeeping costs and meeting guest requests for sustainability while working more efficiently with smaller teams and saving time, money, and the planet.
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THE PITCH
RATINGS
BEST FOR
100
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Better.energy uses LoRaWAN technology to improve energy management systems in hotels, helping them save energy, reduce costs, and decrease CO2 emissions.
better.energy roomcontrol (by Betterspace)
Energy Management Systems
Better.energy uses LoRaWAN technology to improve energy management systems in hotels, helping them save energy, reduce costs, and decrease CO2 emissions.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The EOS Smart Thermostat can reduce CO2 emissions and energy costs in the hospitality industry with advanced energy management and automation features, achieving significant energy savings in pilot tests across 680 rooms without requiring any infrastructure.
INTEREL
Guest Room Management System
The EOS Smart Thermostat can reduce CO2 emissions and energy costs in the hospitality industry with advanced energy management and automation features, achieving significant energy savings in pilot tests across 680 rooms without requiring any infrastructure.
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6. Labor Shortage
Creative Ways to Mitigate the Impact of Labor Shortage
New developments in the hospitality tech industry from ITB Berlin addressed the labor shortage by providing solutions that help hotel teams communicate securely and instantly. Payroll planning software allows for accurate employee cost planning and department analysis, reducing workload and errors. On-demand training videos and courses for hotel front desk associates and leaders aim to improve service quality, upselling, service recovery, and ADR improvement. Digital key programs and pre-stay guest verification enable remote check-in, mobile entry, guest communication, and upselling, reducing front desk friction and labor shortage pain. Automated guest offers based on profiles and preferences save time and HR budgets while increasing guest booking rates. Tracking and evaluation of sales performance across all channels and operations management tools simplify task management and help property managers use their time more efficiently. Finally, digital recipe management solutions eliminate manual data entry and provide accurate recipe information in multiple languages to all kitchen staff, improving kitchen operation management and addressing staff shortage and increased food costs in the hospitality industry.
THE PITCH
RATINGS
BEST FOR
91
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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IDeaS has launched an automated configuration feature that uses data science to recommend optimal system configurations, praised for its efficiency and ability to capture more revenue, especially important now due to staffing shortages.
IDeaS Revenue Solutions
Revenue Management Systems
IDeaS has launched an automated configuration feature that uses data science to recommend optimal system configurations, praised for its efficiency and ability to capture more revenue, especially important now due to staffing shortages.
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THE PITCH
RATINGS
BEST FOR
100
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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In the midst of a historic staffing crisis, it's more important than ever for hoteliers to hang on to valuable employees. Digital Tipping helps increase compensation and boost employee retention without impacting your bottom. Digital Tipping helps boost frontline hotel staff pay by up to $3/hour.
Canary Digital Tipping
Digital Tipping Solutions
In the midst of a historic staffing crisis, it's more important than ever for hoteliers to hang on to valuable employees. Digital Tipping helps increase compensation and boost employee retention without impacting your bottom. Digital Tipping helps boost frontline hotel staff pay by up to $3/hour.
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THE PITCH
RATINGS
BEST FOR
88
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Eviivo Mobile is an app for managing independent accommodation and short-term rentals, delivering convenience and control for hotel owners who are managing their businesses on the go with less staff.
eviivo Suite™ PMS
Property Management Systems
Eviivo Mobile is an app for managing independent accommodation and short-term rentals, delivering convenience and control for hotel owners who are managing their businesses on the go with less staff.
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THE PITCH
RATINGS
BEST FOR
100
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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hotelkit Chat is a secure and GDPR-compliant communication tool within the hotelkit platform that enables hotel teams to communicate instantly and safely, which is crucial for team engagement during times of staff shortage and increased workload.
hotelkit (Staff Engagement)
Employee Engagement Software
hotelkit Chat is a secure and GDPR-compliant communication tool within the hotelkit platform that enables hotel teams to communicate instantly and safely, which is crucial for team engagement during times of staff shortage and increased workload.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Operto's BOOST updates offline locks to Bluetooth-enabled locks, allowing for pre-stay guest verification, remote check-in, mobile entry, guest communication, and upsells, and is used by Accor Hotels to reduce front desk friction and labor shortage pain.
Operto
Hotel Guest Apps
Operto's BOOST updates offline locks to Bluetooth-enabled locks, allowing for pre-stay guest verification, remote check-in, mobile entry, guest communication, and upsells, and is used by Accor Hotels to reduce front desk friction and labor shortage pain.
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THE PITCH
RATINGS
BEST FOR
70
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Avalon Analytics launched a module enables tracking and evaluation of sales performance across all channels, helping clients reconnect with lost accounts due to COVID disruptions and encouraging sales team participation in revenue management meetings, ultimately increasing revenue through the availability of data on Avalon.
Avalon Analytics
Business Intelligence
Avalon Analytics launched a module enables tracking and evaluation of sales performance across all channels, helping clients reconnect with lost accounts due to COVID disruptions and encouraging sales team participation in revenue management meetings, ultimately increasing revenue through the availability of data on Avalon.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Avantio launched an Operations Management Tool that streamlines vacation rental task management, resulting in a 15% reduction in time spent and increased efficiency for property managers.
Avantio
Vacation Rental Software
Avantio launched an Operations Management Tool that streamlines vacation rental task management, resulting in a 15% reduction in time spent and increased efficiency for property managers.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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FairPayroll by Fairmas is a software solution that enables accurate planning of employee costs and department analyses, offering flexibility in planning and editing, reducing workload and avoiding errors, and is recommended for efficient and error-free payroll planning in over 75 countries.
FairPlanner (by Fairmas)
Hotel Accounting Software
FairPayroll by Fairmas is a software solution that enables accurate planning of employee costs and department analyses, offering flexibility in planning and editing, reducing workload and avoiding errors, and is recommended for efficient and error-free payroll planning in over 75 countries.
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7. Digital Guest Journey
Creating a Seamless Digital Guest Journey
Several innovations were showcased that highlighted how hotels are leveraging contactless solutions to enhance guest experience and drive efficiency. Contactless services, such as pre-check-in and check-out, are offered through mobile phones to improve guest satisfaction and streamline hotel operations. Keyless hotel room access systems that can be enabled with mobile wallets were introduced to increase mobile key adoption rates, saving time and reducing the cost of lost NFC cards. Fast and error-free check-in processes were also demonstrated using passport and ID scanners and credit card readers, resulting in significant reductions in check-in time and paper usage. Tools were presented to help hotels keep information up-to-date and create new revenue centers, such as communicating with guests and placing codes for room service. Overall, these innovations showcased how hotels are leveraging technology to improve guest satisfaction, streamline operations, and drive efficiency.
THE PITCH
RATINGS
BEST FOR
91
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The Guest Services App enables hotels to provide contactless services to guests via their mobile phones, improving guest satisfaction and streamlining hotel operations, with over 90% of guests preferring properties with contactless services.
Hotelogix
Property Management Systems
The Guest Services App enables hotels to provide contactless services to guests via their mobile phones, improving guest satisfaction and streamlining hotel operations, with over 90% of guests preferring properties with contactless services.
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THE PITCH
RATINGS
BEST FOR
80
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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4SUITES has launched a keyless hotel room access system that can be added to Google Wallet, which is expected to increase mobile key adoption rates by over 86% and reduce costs associated with lost NFC cards.
4SUITES
Hotel Keyless Entry Systems
4SUITES has launched a keyless hotel room access system that can be added to Google Wallet, which is expected to increase mobile key adoption rates by over 86% and reduce costs associated with lost NFC cards.
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THE PITCH
RATINGS
BEST FOR
73
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Guestline is introducing a self-service check-in and check-out solution called GuestStay Kiosk to reduce queues and stress for guests, save reception time, capture more accurate data, alleviate staffing and rising costs, and enhance the guest experience and journey.
Guestline (Rezlynx PMS)
Property Management Systems
Guestline is introducing a self-service check-in and check-out solution called GuestStay Kiosk to reduce queues and stress for guests, save reception time, capture more accurate data, alleviate staffing and rising costs, and enhance the guest experience and journey.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The eSwipe solution provides a fast and error-free check-in process for customers through passport and ID scanners, credit card readers, and can be used in various ways, resulting in significant reductions in check-in time and paper usage, and can be used with any property management system.
eSwipe Passport Scanning & Digital Check-in
Digital Signage & Lobby Technology
The eSwipe solution provides a fast and error-free check-in process for customers through passport and ID scanners, credit card readers, and can be used in various ways, resulting in significant reductions in check-in time and paper usage, and can be used with any property management system.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Booking Factory launched Viva to help hoteliers update guest room info using a content editor and QR code management tool. Wifi password, covid rules and other things can easily be changed and published. Hotels can control when and where drinks and other services can be booked so guests staying in their room or taking it easy by the pool can scan a QR code and order to their location.
Booking Factory
Hotel Management Software
Booking Factory launched Viva to help hoteliers update guest room info using a content editor and QR code management tool. Wifi password, covid rules and other things can easily be changed and published. Hotels can control when and where drinks and other services can be booked so guests staying in their room or taking it easy by the pool can scan a QR code and order to their location.
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THE PITCH
RATINGS
BEST FOR
61
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Instant Feedback allows hotels to collect high-quality feedback during guests' stays, enabling them to react quickly to any issues and prevent negative online reviews, with Riu Hotels increasing their reliable feedback by 150% and making it easy for guests to give feedback from their own smartphones.
STAY Guest App
Hotel Guest Apps
Instant Feedback allows hotels to collect high-quality feedback during guests' stays, enabling them to react quickly to any issues and prevent negative online reviews, with Riu Hotels increasing their reliable feedback by 150% and making it easy for guests to give feedback from their own smartphones.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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DigitalGuest provides customized guest surveys and a Net Promoter Score (NPS) in a user-friendly dashboard to help clients identify strengths and areas for improvement in order to enhance the guest experience and loyalty, completing the guest journey on a positive note and offering a comprehensive hospitality tech solution.
DigitalGuest
Upselling Software
DigitalGuest provides customized guest surveys and a Net Promoter Score (NPS) in a user-friendly dashboard to help clients identify strengths and areas for improvement in order to enhance the guest experience and loyalty, completing the guest journey on a positive note and offering a comprehensive hospitality tech solution.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Bookolo launched a contactless check-in allowing guests to enter the hotel premises and room without visiting the reception desk. The Bookolo application serves as an all-in-one assistant for guests, providing online check-in, reservation management, communication with the hotel, and online check-out with payment. The application also functions as a key to open locks and provides an overview of all bookings made through Bookolo.
Bookolo Booking Engine
Booking Engine
Bookolo launched a contactless check-in allowing guests to enter the hotel premises and room without visiting the reception desk. The Bookolo application serves as an all-in-one assistant for guests, providing online check-in, reservation management, communication with the hotel, and online check-out with payment. The application also functions as a key to open locks and provides an overview of all bookings made through Bookolo.
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8. Merchandising
Spotlight on Merchandising & Ancillaries to Increase Profits
To increase revenue and enhance customer experience, hotels are adopting smart merchandising of hotel rooms and ancillaries. To achieve this goal, various tools and features are available. Total Revenue Management enables hotels to track revenues and operational costs across all outlets, providing insights into profitability and new revenue opportunities. Personalized offers can increase revenue and guest satisfaction, while customer-centric features such as high-quality content, interactive maps, and sales and marketing tools can enhance customer experience and generate more revenue. In addition, digital strategies, virtual reality, and technology can help hotels stand out from competitors. Dynamic pricing of function spaces has proven successful in increasing revenue per available square meter. Rate Buckets solution groups rate plans with high distribution costs or deeply discounted promotional rates together to focus on profitable channels, resulting in increased RevPar. On-demand training for hotel staff can improve service quality, upselling, and incremental ADR improvement. Tailored offers sent to guests based on their preferences can save time and money while supporting human receptionists. Additionally, hotels are utilizing live availability tools to sell experiences and gifts to local residents, increasing profits and engagement with the community. A new tool that allows guests more control over their stay experience by virtually unbundling room types promises to change the way consumers prioritize price over room features and experience.
THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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SynXis Retail Studio helps hotels increase revenue and guest satisfaction through personalized offers, with early adopters seeing up to a 14x increase in revenue and a $10k increase in the first month of use, emphasizing the importance of tapping into ancillary revenue and driving total revenue for hotels.
SynXis Retailing (by Sabre)
Upselling Software
SynXis Retail Studio helps hotels increase revenue and guest satisfaction through personalized offers, with early adopters seeing up to a 14x increase in revenue and a $10k increase in the first month of use, emphasizing the importance of tapping into ancillary revenue and driving total revenue for hotels.
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THE PITCH
RATINGS
BEST FOR
88
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hotels can enhance customer experience and generate more revenue by utilizing a customer-centric feature that includes high-quality content, an interactive map, and a sales and marketing tool, while also incorporating digital strategies, virtual reality, and technology to stand out from competitors.
FirstView
3D Virtual Tours
Hotels can enhance customer experience and generate more revenue by utilizing a customer-centric feature that includes high-quality content, an interactive map, and a sales and marketing tool, while also incorporating digital strategies, virtual reality, and technology to stand out from competitors.
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THE PITCH
RATINGS
BEST FOR
86
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Pace launched Total Revenue Management which enables hotel businesses to track revenues and operational costs across all outlets, providing insights into profitability and new revenue opportunities, which is becoming increasingly important for comprehensive strategic decision-making.
FLYR Hospitality
Revenue Management Systems
Pace launched Total Revenue Management which enables hotel businesses to track revenues and operational costs across all outlets, providing insights into profitability and new revenue opportunities, which is becoming increasingly important for comprehensive strategic decision-making.
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THE PITCH
RATINGS
BEST FOR
100
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Demand-driven function spaces charges ensure function space monetary efficiency as well as they provide offers being independent from the number of attendees that might be using a certain function space. In high demand periods, either Customer’s requests fulfil the expected revenue potential or the ‘gap’ will automatically be charged in order to reach high demand expected revenue.
OpenSpace
Meetings & Events Intelligence
Demand-driven function spaces charges ensure function space monetary efficiency as well as they provide offers being independent from the number of attendees that might be using a certain function space. In high demand periods, either Customer’s requests fulfil the expected revenue potential or the ‘gap’ will automatically be charged in order to reach high demand expected revenue.
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THE PITCH
RATINGS
BEST FOR
78
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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RevControl's Rate Buckets solution groups rate plans with high distribution costs or deeply discounted promotional rates together to focus on profitable channels, resulting in an average increase in RevPar on high demand days of 25%.
RevControl
Revenue Management Systems
RevControl's Rate Buckets solution groups rate plans with high distribution costs or deeply discounted promotional rates together to focus on profitable channels, resulting in an average increase in RevPar on high demand days of 25%.
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THE PITCH
RATINGS
BEST FOR
0
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hotels can now use a live availability tool to sell experiences and gifts to local residents, increasing profits and engagement with the community.
Hotel Treats Online Gift Voucher Shops
Upselling Software
Hotels can now use a live availability tool to sell experiences and gifts to local residents, increasing profits and engagement with the community.
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THE PITCH
RATINGS
BEST FOR
17
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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ROOMDEX ABS is a new tool for hotels to offer guests more control over their stay experience by virtually unbundling room types and allowing guests to add more to their cart. Six hotels have already started using it, and it promises to change the way consumers prioritize price over room features and experience.
ROOMDEX
Upselling Software
ROOMDEX ABS is a new tool for hotels to offer guests more control over their stay experience by virtually unbundling room types and allowing guests to add more to their cart. Six hotels have already started using it, and it promises to change the way consumers prioritize price over room features and experience.
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THE PITCH
RATINGS
BEST FOR
76
HT Score
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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FPG's LMS provides on-demand training videos and courses for hotel staff on any mobile device, aiming to address high turnover and difficulty in finding skilled workers, with a focus on service improvement, upselling, service recovery, and incremental ADR improvement, resulting in an average performance improvement of 200%.
IN-Gauge (by Frontline Performance Group)
Upselling Software
FPG's LMS provides on-demand training videos and courses for hotel staff on any mobile device, aiming to address high turnover and difficulty in finding skilled workers, with a focus on service improvement, upselling, service recovery, and incremental ADR improvement, resulting in an average performance improvement of 200%.
Learn More