Duve App

4.7 (201 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Javier, Paul, Kanza + 31 more experts recommend Duve

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Duve App

4.7 (201 REVIEWS)

Ranked 1 (out of 75) in Hotel Guest Apps

2023 Finalist HotelTechAwards

Hoteliers voted Duve as the #2 Hotel Guest Apps provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Your branded no-download Guest app by Duve - ready in a week!

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96% recommended by 295 hotels

Fattal Hotels, Astotel, Brown Hotels & 292 others

Ratings Summary

4.7
Excellent
201 reviews
Ease of Use
4.8/5
Customer Support
4.6/5
ROI
4.8/5
Implementation
4.7/5

Recommended by

Vacation Rentals & Villas 96% recommended by 116 Vacation Rentals & Villas
Hostels 97% recommended by 70 Hostels
Luxury Hotels 94% recommended by 70 Luxury Hotels
Boutiques 98% recommended by 65 Boutiques
Extended Stay & Serviced Apartments 93% recommended by 52 Extended Stay & Serviced Apartments
Resorts 98% recommended by 40 Resorts
City Center Hotels 96% recommended by 34 City Center Hotels
Bed & Breakfast & Inns 98% recommended by 28 Bed & Breakfast & Inns
Branded Hotels 96% recommended by 27 Branded Hotels
Motels 94% recommended by 5 Motels
RV Parks & Campgrounds 94% recommended by 4 RV Parks & Campgrounds
Limited Service & Budget Hotels 100% recommended by 3 Limited Service & Budget Hotels
Casinos 100% recommended by 2 Casinos
Airport/Conference Hotels 100% recommended by 2 Airport/Conference Hotels

Achievements

Trending Product

This vendor's trending score is rising, Duve App is the #1 most trending product in the Hotel Guest Apps category (out of 75) and the #4 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Duve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Duve as the #2 Hotel Guest Apps provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Duve App
Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 52 employees
With a built-in Guest App, guests can communicate with your staff in their native language, purchase upsells with the click-of-a-button, access information about hotel facilities and recommendations, as well as open room doors without the need for a physical keycard - all while navigating through a web-app that’s fully branded according to your company.

Capabilities

Upsell Rooms, Services, Experiences & More

Unlock Rooms with Integrated Mobile Key

Communicate with Your Team & Guests

Enable Guests to Check-in Online

Apply Custom Branding to Your App

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Duve Average Duve

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14

Success Stories

12

References

18

Featured Customers

Popularity by Segment

Size

98 | Medium (25-74 room)

84 | X-Large (200+ room)

81 | Large (75-199 room)

51 | X-Small (1-9 room)

27 | Small (10-24 room)

Type

116 | Vacation Rentals & Villas

70 | Hostels

70 | Luxury Hotels

65 | Boutiques

52 | Extended Stay & Serviced Apartments

40 | Resorts

34 | City Center Hotels

28 | Bed & Breakfast & Inns

27 | Branded Hotels

5 | Motels

4 | RV Parks & Campgrounds

3 | Limited Service & Budget Hotels

2 | Casinos

2 | Airport/Conference Hotels

Region

163 | Middle East

141 | Europe

39 | North America

10 | Oceania

9 | Asia Pacific

3 | Central America

1 | South America

Category

238 | Guest Messaging Software

232 | Contactless Check-in

201 | Hotel Guest Apps

133 | Upselling Software

More Products by Duve

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Duve - Communication Hub Guest Messaging Software

An omni-channel communication center enables your staff to communicate with your guests through SMS, WhatsApp, Email or a built-in chat, helping you streamline communication with your guests and increase guest satisfaction and responsiveness. ● Broadcast messaging: Send broadcast messages to all guests that are currently at your property or to specific groups based on their guest profiles. ● Pre-scheduled messaging: Prepare pre-schedule messages to send out to guests according to specific profiles, while including dynamic parameters that are relevant to each of your guests. ● Automated replies: Set up auto-replies to be sent to your guests so that your responsiveness is not being affected during peak hours. ● Canned responses: Save time by preparing in advance for any frequently asked questions. Create canned responses to easily send in one-click, helping reduce the workload on your staff ● Internal task assignments: With Duve’s integration to task managers, allow your guests to easily place requests with one-click which is then handled and executed by the hotel's staff. Duve enables hoteliers to tag other staff members and assign them to certain tasks helping you maximize reaction time and your guest’s experience.

4.8 (238 REVIEWS)

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Duve - Online Check-in Contactless Check-in

Allow your guests to check-in either prior to their arrival - by sending them the pre-check-in link by SMS, email or WhatsApp - or upon their arrival - by placing QR codes, kiosks or tablets for guests to check-in from your reception. By collecting information about your guests prior to their arrival, you’ll ensure a profile-driven experience for your guests. ● Arrival coordination: Coordinate your guests’ arrival details and automatically present different check-in options according to arrival times and methods. In just a few clicks, users can purchase early check-in, transportation services, or alternative check-in methods depending on each guest’s arrival details. ● Room upgrading: Smart tools in Duve will offer room upgrades to guests according to live availability in your PMS, ensuring that you’re maximizing potential revenues even when occupancy rates are not reaching 100%. ● Document scanning: Reduce your staff’s paperwork load for bureaucratic processes such as scanning guests’ documents by allowing guests to scan and upload them for themselves from their devices. ● E-signature collection: Upload any contracts or guest registration cards to your online check-in wizard to allow guests to read and electronically sign any required documents before their arrival. ● Payment Collection: Collect full or partial payments for rooms or rentals before guests arrive. Charge any pre-authorization payments or additional hold for incidentals, and allow users to easily purchase any upsells through the online check-in wizard. ● Profile Enrichment: Collect essential information about your guests before they’ve arrived at your property so that you can segment them according to their specific profile. Ask any custom questions to help you better understand who your guests are.

4.8 (232 REVIEWS)

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Duve App Hotel Guest Apps

With a built-in Guest App, guests can communicate with your staff in their native language, purchase upsells with the click-of-a-button, access information about hotel facilities and recommendations, as well as open room doors without the need for a physical keycard - all while navigating through a web-app that’s fully branded according to your company.

4.7 (201 REVIEWS)

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Duve Upselling Upselling Software

Personalize your upsell offerings to instantly maximize the potential revenue that you generate from each guest. By integrating with numerous PSP’s, your guests can easily select and pay for upsells from their personal devices. ● Smart upselling: With smart tools that recognize when you have extra room availability, your guests will be offered early check in, late check out, or room upgrades. ● In-house services: Personalize upsells that you offer in-house according to different guest profiles. Duve’s customization tools allow you to automatically offer more personalized offerings to guests such as kids club access to families with children or a couple’s massage at your spa to lovebirds on a honeymoon. ● Transportation services: Coordinate your guests arrival details to offer them arrival and departure services to and from your property. ● Marketplace services: Connect third party vendors to Duve’s marketplace and earn additional profit when your guests purchase services from third-party vendors or reserve at local spots near your property. ● Customized discounts: Offer profile-drive discounts for upsells, such as guests that are part of your loyalty club or any other of the dozens of filters that you can customize by.

4.7 (133 REVIEWS)

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Review Management Reputation Management

Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.

ADD-ON

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Review collection & optimization Guest Surveys & Feedback

Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.

ADD-ON

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Guest Communication Guest Messaging Software

The Communication Hub is the guest engagement center where hoteliers can view, automate, manage and customize all guest communication and conversations.

ADD-ON

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No-Download Guest App Hotel Guest Apps

Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat.

ADD-ON

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Online Check-in Contactless Check-in

Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.

ADD-ON

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Access Rooms with Ease Mobile Key & Keyless Entry

Duve’s integration with digital key providers enables your guests to easily access their rooms from the Guest App. Your staff can share access with guests at any time and revoke access when guests should no longer be able to access the rooms or rentals.

ADD-ON

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Online Check-in Contactless Check-in

Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.

ADD-ON

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Review Collection & Optimization Guest Surveys & Feedback

Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.

ADD-ON

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Guest Communication Guest Messaging Software

The Communication Hub is the guest engagement center where hoteliers can view, automate, manage and customize all guest communication and conversations.

ADD-ON

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Personalized Upselling Upselling Software

Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.

ADD-ON

https://ucarecdn.com/15a8ee13-c326-4d49-b089-79292de7d16f/
Personalized Upselling Upselling Software

Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.

ADD-ON

https://ucarecdn.com/15a8ee13-c326-4d49-b089-79292de7d16f/
No-download Guest App Hotel Guest Apps

Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat.

ADD-ON

https://ucarecdn.com/15a8ee13-c326-4d49-b089-79292de7d16f/
Review Management Reputation Management

Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.

ADD-ON

https://ucarecdn.com/15a8ee13-c326-4d49-b089-79292de7d16f/
Review Collection & Optimization Guest Surveys & Feedback

Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.

ADD-ON

https://ucarecdn.com/15a8ee13-c326-4d49-b089-79292de7d16f/
Guest Communication Guest Messaging Software

The Communication Hub is the guest engagement center where hoteliers can view, automate, manage and customize all guest communication and conversations.

ADD-ON

https://ucarecdn.com/a10a5dc5-c448-45e5-a84a-f667cd1782a0/
Personalized Upselling Upselling Software

Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.

ADD-ON

https://ucarecdn.com/a10a5dc5-c448-45e5-a84a-f667cd1782a0/
No-download Guest App Hotel Guest Apps

Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat.

ADD-ON

https://ucarecdn.com/a10a5dc5-c448-45e5-a84a-f667cd1782a0/
Review Management Reputation Management

Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.

ADD-ON

https://ucarecdn.com/a10a5dc5-c448-45e5-a84a-f667cd1782a0/
Review Collection & Optimization Guest Surveys & Feedback

Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.

ADD-ON

https://ucarecdn.com/a10a5dc5-c448-45e5-a84a-f667cd1782a0/
Online Check-in Contactless Check-in

Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.

ADD-ON

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DuveAI Guest Messaging Software

DuveAI leverages OpenAI's ChatGPT-4 to revolutionize guest interaction and content generation. By merging AI with guest profiles, DuveAI elevates personalization and automation. Features include prioritizing guest inquiries via sentiment analysis, auto-generating tailored content, smart auto-replies, and summarized message understanding. DuveAI streamlines communication, enabling hoteliers to focus on personalized service.

ADD-ON

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Motion Guest Messaging Software

Duve's Motion creates custom videos for hotels to engage guests at every guest journey phase. These videos, infused with personalized details, prompt guest interaction. From pre-arrival check-in to promoting services and reviews, Motion enhances the experience. These videos can be used in Duve's Guest App or across platforms like WhatsApp, Chat, SMS, and Email, enhancing each stage with a personal touch.

ADD-ON

201

Reviews

28

Expert Recommendations

Reviews

Hotelier Rating

Excellent
331
Very Good
25
Average
12
Poor
3
Terrible
3

By Product

  • Guest Messaging Software
    Guest Messaging Software
  • Contactless Check-in
    Contactless Check-in
  • Hotel Guest Apps
    Hotel Guest Apps
  • Upselling Software
    Upselling Software

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
  • Middle East
    Middle East
  • South America
    South America
  • Central America
    Central America
10

Amazing api for short term rentals

CEO from 25-49 room Vacation Rentals & Villa in Marseille (France)

Verified
6 days ago
- Automatic electronic signature of house rules- possibilities to buy upsells and pay them directly- arrival messages send automatically -
Share review
10

All info at one place

Guest Relations and Revenue Manager from 75-99 room Vacation Rentals & Villa in Whistler (Canada)

Verified
7 days ago
I like that our guests can access all important information in once place. It's neat and very user friendly. Our guests like it.
Share review
9

Contact the guest

Senior Project Manager from 500+ room City Center Hotel in Tel Aviv-Yafo (Israel)

Verified
7 days ago
You can contact your guest before, during and on they departure, offer activities or services according to the kind of stay.you can contact before the departure and take care if there was any complain in the pre check out form.
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9

An ultimate tool for enriching the guest experience

cmo from 500+ room City Center Hotel in Tel Aviv-Yafo (Israel)

Verified
7 days ago
* Direct communication starting from the reservation stage. * Possibility to make a up sale * Saves time at check-in * Allows the guest to receive preliminary information about the hotel, the facilities and what is going on in the surroundings before arrival
Share review
10

Very user-friendly interface

reception from 100 to 199 room Luxury Hotel in Hadera (Israel)

Verified
7 days ago
Make direct contact with the hotel's customers via WhatsApp.Simply using the app, paying check in before arrival is just fantastic.
Share review
10

We are very happy to work with Duve

Property Manager from 5 to 9 room Boutique in Girona (Spain)

Verified
7 days ago
The customer service is excellent; they resolve any doubts instantly. The program is very intuitive and greatly assists us in automating our day-to-day processes.
Share review
10

Smooth guest experiences

CEO from 100 to 199 room Extended Stay & Serviced Apartment in Tel Aviv-Yafo (Israel)

Verified
14 days ago
We very much like the check-in process, it saves a lot of time for us and the messaging platform is very unique and simple to use.
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10

Duve , a great support for our business

Responable expérience client from 500+ room in Paris (France)

Verified
1 months ago
We are using the Guest Messaging Software every day to communicate with our client - it is very useful, because we can see if our clients have sent us a message , and we can answer directly to their demands. We ask all of our guests to use the online check-in system to pre-register themselves. This option helps us and our local teams grea...
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10

Great product for anyone running a number of properties or hotel

Manager from Boutique in Tel Aviv-Yafo (Israel)

Verified
2 months ago
Great product for anyone running a number of properties or hotels and wish to scale, this product lets you automate on a whole new level and well as upsell products, highly recommend.
Share review
10

Duve, working for you when now one is around.

CEO from 5 to 9 room Boutique in Haifa (Israel)

Verified
9 months ago
Duve lowers my expenses on humane power. With duve i can sleep well knowing the gusts will be checking in at night without my presents at the site
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Newsfeed

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Duve

1 week ago

Duve Sponsors Hotel Tech Report’s 2024 Buyer Guide for Guest Apps

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Duve

1 month ago

Duve Unleashes Major Innovations in Guest Experience Platform to Help Hoteliers Stay Ahead the Summer Peak Season

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Duve

4 months ago

Thaïs PMS and Duve Integrate to Help Hoteliers Improve Their Guest Experience Management

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Duve

5 months ago

Duve Launches Advanced Email Marketing Capabilities to Foster Post-Stay Guest Experience for Hoteliers

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Duve

5 months ago

Duve Guest Experience Management Platform Now Available on Oracle Cloud Marketplace

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Duve

6 months ago

Revolutionizing Guest Experience, Duve Introduces AI into Hospitality with ‘DuveAI’

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Duve

7 months ago

The Ultimate Guide to Guest Management

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Duve

7 months ago

Duve Amongst the First SaaS Companies in Hospitality to Achieve ISO 27001 & ISO 27701 Certifications

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Duve

8 months ago

Duve is Named The Best Guest Experience Platform in the 2023 HotelTechAwards

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Duve

9 months ago

How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications

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9 months ago

Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless

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9 months ago

How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

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9 months ago

How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands

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Duve

9 months ago

How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish

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Duve

10 months ago

How IsRentals Remotely Manages 120 Vacation Rentals with Duve

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10 months ago

Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate

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10 months ago

How Charles Hope Apartments Revamped Their Guest Engagement with Duve

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10 months ago

How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI

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10 months ago

How Your Host Helper Reached 625% ROI with Duve's Upselling Tools

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10 months ago

How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling

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Duve

10 months ago

Doubling Online Check-In Rate: A Fattal & Duve Success Story

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Duve

11 months ago

From Tel Aviv to Paris: Duve, the Hospitality Tech Company Announces Expansion into the French Market

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Duve

1 year ago

How Duve Helped The Setai Hotel Completely Transform the Arrival Experience

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Duve

1 year ago

How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve

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Duve

1 year ago

Hospitality Tech Startup Duve Announces a $10M Funding Round

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Duve

1 year ago

Duve Named Best Guest App & Best Contactless Check-in Finalist

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