Duve App

Ranked 1 (out of 70) in Hotel Guest Apps

Hotel Guest Apps

Your branded no-download Guest app by Duve - ready in a week!

Ratings Snapshot

Certificate of Excellence
Read 82 reviews
95%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 70 in Hotel Guest Apps

Ease of Use
4.8/5
ROI
4.8/5
Implementation
4.8/5
Customer Support
4.6/5
Verified Customer Support

Duve’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Vacation Rentals & Villas 29 verified reviews
    97%
  • Resorts 10 verified reviews
    95%
  • Extended Stay & Serviced Apartments 10 verified reviews
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  • Boutiques 9 verified reviews
    100%
  • Bed & Breakfast & Inns 8 verified reviews
    96%
  • City Center Hotels 6 verified reviews
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  • Hostels 6 verified reviews
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  • Luxury Hotels 4 verified reviews
    78%
  • Limited Service & Budget Hotels 2 verified reviews
    100%
  • Motels 2 verified reviews
    100%
  • RV Parks & Campgrounds 1 verified reviews
    100%
  • Branded Hotels 1 verified reviews
    80%

Duve App Overview

Duve App Overview

Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat. The Duve Guest-App is part of the entire Duve digital guest experience holistic platform, including online check-in wizard, smart upsells, payment processing, branded gu...

About Duve View website

Founded in 2016 | Headquarters in Tel Aviv-Yafo Israel | 17 employees

Duve is an innovative guest experience platform for end to end guest communication, online check-in, upsells, guest app, review optimization, and much more. The...

Product Modules
Personalized Upselling Upselling Software
INCLUDED
Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.
Guest Communication Guest Messaging Software
INCLUDED
The Communication Hub is the guest engagement center where hoteliers can view, automate, manage and customize all guest communication and conversations.
Review Management Reputation Management
INCLUDED
Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.
Review Collection & Optimization Guest Surveys & Feedback
INCLUDED
Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.
Online Check-in Contactless Check-in
INCLUDED
Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.

Other Products by Duve

Integrates with

  • Hotel Management Software
  • Property Management Systems
  • Vacation Rental Software
Browse integrations (18 verified)

What customers love about Duve App

Like 95% recommend

Owner

Wishbox has been amazing for our small hostel in Chamonix (french alps). Guest now check in online and receive all their room and access codes at the right time so we can release staff to maximise their helping of guest...

General Manager

Definitely an easy setup. The system is very user friendly. Lots of features that don't currently work.

Director

Really gives a professional looking edge to all our customer communications , the virtual app is a great addition to our brand and really had taken the check in procedure to another level we are only a small hotel but ou...

Manager

Wishbox is a great tool that passes the reception work to guests. We save a ton of time and staff hours by letting guests to pay with the App before arrival, upload their ID/passport and we make some extra cash with up ...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The Duve application is a one stop shop for guest engagement, making functionality accessible for many accommodation providers that is not found in the typical PMS suite. They are enabling hoteliers to understand and exceed guest expectations.

by James Bishop (SiteMinder) on December 13, 2021

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

Unlike other apps available to accommodation providers, the Duve application covers multiple parts of the guest journey in a single application. When resources are short in hotels, enabling their teams to understand one platform rather than multiple helps to cement the adoption of new technology.

by James Bishop (SiteMinder) on December 13, 2021

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

There are so many platforms to choose from when looking at guest engagement and you can end up falling down a rabbit hole looking at the different options or combination of platforms. Don't get stuck in the weeds of small functionalities. Make sure you trust the provider and their people to suppor...

by James Bishop (SiteMinder) on December 13, 2021

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Want to go behind the scenes and see how Duve App works?

Clients & references

References & testimonials

Testimonial avatar
Online check-in have dramatically changed our entire operations and allowed us save so much valuable time.
Scott Medina Founder at the Go Punta Cana Real Estate
Testimonial avatar
What surprised me the most was how simple the system was on our end and how cooperative guests turned out to be. We sold out on every tour offered through Duve.
Gil Einy Chief Information Officer at the Brown Hotels

Featured partners

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Case studies

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Duve doesn’t have any case studies available

Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Antarctica
  • Oceania
VERIFIED MARKETS
  • Israel
  • France
  • United States of America
  • United Kingdom
  • Greece
  • Spain
  • Mexico
  • Canada

82 Verified Duve Reviews

Likelihood to Recommend
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September 25, 2022

Duve App Review: Convenient, and first class service to guests!

Project Implementer from City Center Hotels in Tel Aviv-Yafo (Israel)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Since starting Duve, our guest experience has become better. No more left out guests, we were able to automate tons of our daily tasks without having the worry to monitor every minute. We can offer servic...

What do you dislike or think could be improved?

With tons of wonderful features, there's still room for new and more personalized options. Such as payment methods, removing or adding options, personalizing the messages/remarks in pre-check in and guest...

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4

September 22, 2022

Duve App Review: Facilitates the work of the reception in front of the guests. Fewer phones, more employees can answer the gues...

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

You don't need to explain to every guest what there is to do in the area, they know by themselves. The update of the attractions is simpler to operate, very nice

What do you dislike or think could be improved?

When a guest received the message email and started communicating with the hotel, reduce the dose of repeated messages in order not to burden the guest

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
5

September 15, 2022

Duve App Review: Great online check in

Partner and CEO from Limited Service & Budget Hotels in Jerusalem (Israel)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Well, I think the automated pre scheduled messages is what I like most about Duve and the multiple supported languaged

What do you dislike or think could be improved?

I think maybe WhatsApp number connect to local Israeli cell number. Translations in some languages and support need work as well.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 14, 2022

Duve App Review: Very comfortable to use

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Extremely intuitive software that makes changes, both on our side and on the customer side quicker, easier and more efficient.

What do you dislike or think could be improved?

The software could benefit from more text editing features, like more fonts and more ways to design your own messages.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

September 14, 2022

Duve App Review: Their application performs automatic and proactive communication in emails, SMS and WhatsApp in a wonderful wa...

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The most important thing for us is the delivery of messages on WhatsApp and it works wonderfullyץ The messages are sent to the guest and we, the hotel owners, can track their receipt by the customer. Ano...

What do you dislike or think could be improved?

The app works very well. Setting up branding in Meta takes a very long time. This is not DUVE's problem, but it is very important to us as customers that DUVE promote the issue with META through their goo...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

September 07, 2022

Duve App Review: Very helpful

Manager from Vacation Rentals & Villas in Schoelcher (Martinique)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- check in made easy, nothing to do, that is great- the guest app is very easy to use and very helpful for the guests. It make the communication easy with the guest in all the languages.

What do you dislike or think could be improved?

The messaging software could be improved.I like to create whatsapp groups with my coworker and the guest.I find it is not possible to do so with th software. Also when a guest replies to the sms sent, i d...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
$7/room/month - $10/room/month
Commission or Revenue Share
% of ancillary upsell revenue

Recent News & Content

Recent articles

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Duve doesn’t have any recent coverage yet

Resources & reports

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Duve doesn’t have any free e-books or reports available

Popular Duve App Integrations

View all (18 Duve Integrations)