Ratings Snapshot

Certificate of Excellence

Read 82 reviews

#1 Popularity index

HT SCORE

100 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 70 in Hotel Guest Apps

Ease of Use

4.8/5

ROI

4.8/5

Implementation

4.8/5

Customer Support

4.6/5

Duve’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Duve App Overview

Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat. The Duve Guest-App is part of the entire Duve digital guest experience holistic platform, including online check-in wizard, smart upsells, payment processing, branded gu...

About Duve View website

Founded in 2016 | Headquarters in Tel Aviv-Yafo Israel | 17 employees

Duve is an innovative guest experience platform for end to end guest communication, online check-in, upsells, guest app, review optimization, and much more. The...

Product Modules

Personalized Upselling Upselling Software

INCLUDED

Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.

Guest Communication Guest Messaging Software

INCLUDED

The Communication Hub is the guest engagement center where hoteliers can view, automate, manage and customize all guest communication and conversations.

Review Management Reputation Management

INCLUDED

Manage your guest reviews from the moment they perform their pre-check out. By collecting feedback before your guests have left your property, you can maintain a strong reputation across OTA or channel manager websites.

Review Collection & Optimization Guest Surveys & Feedback

INCLUDED

Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.

Online Check-in Contactless Check-in

INCLUDED

Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.

Other Products by Duve

1/12

Integrates with

Hotel Management Software
Property Management Systems
Vacation Rental Software

Browse integrations (18 verified)

What customers love about Duve App

95% recommend

Owner

Wishbox has been amazing for our small hostel in Chamonix (french alps). Guest now check in online and receive all their room and access codes at the right time so we can release staff to maximise their helping of guest...

General Manager

Definitely an easy setup. The system is very user friendly. Lots of features that don't currently work.

Director

Really gives a professional looking edge to all our customer communications , the virtual app is a great addition to our brand and really had taken the check in procedure to another level we are only a small hotel but ou...

Manager

Wishbox is a great tool that passes the reception work to guests. We save a ton of time and staff hours by letting guests to pay with the App before arrival, upload their ID/passport and we make some extra cash with up ...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The Duve application is a one stop shop for guest engagement, making functionality accessible for many accommodation providers that is not found in the typical PMS suite. They are enabling hoteliers to understand and exceed guest expectations.

by James Bishop (SiteMinder) on December 13, 2021

See more answers (5)

Showing all answers to: "What does this product or service do well?"

Lachlan Mcpherson Co-Founder @ Felix Technology

December 10, 2020, Lachlan occassionaly uses the

Exceptional software to automate your business whilst increasing revenue. This platform not only paid for itself but has paid for all of our software costs with the additional revenue we are making. (Not to mention the indirect gains from all the time we are ...

Chris McKenzie Director of Sales, North America @ protel

December 10, 2020, Chris has seen a demo of the

Recently, I have become acquainted with the team at Wishbox. I'm excited to partner with them as their solution will enable hoteliers to upsell, check in online, maximize brand awareness and increase online review scores.

Steve Dow Chief Commercial Officer @ res:harmonics

October 14, 2020, Steve has tried the

For me, the principal advantages of Wishbox as a product/service are its simplicity (it's really easy for both guests and hosts to use) and the wide array of customisable features that are available.

Lachlan Mcpherson Director @ Felix Technology

August 10, 2020, Lachlan regularly uses the

Wishbox is the industry standard when it comes to Guest Experience applications, from the onboarding process, through to the results the product has been designed to solve one of the most challenging conundrums when developing software "How do you design a pow...

Lachlan Mcpherson Director @ Felix Technology

August 10, 2020, Lachlan regularly uses the

Wishbox is the industry standard when it comes to Guest Experience applications, from the onboarding process, through to the results the product has been designed to solve one of the most challenging conundrums when developing software "How do you design a pow...

Question:

What differentiates this product or service from the competition?

Answer:

Unlike other apps available to accommodation providers, the Duve application covers multiple parts of the guest journey in a single application. When resources are short in hotels, enabling their teams to understand one platform rather than multiple helps to cement the adoption of new technology.

by James Bishop (SiteMinder) on December 13, 2021

See more answers (5)

Showing all answers to: "What differentiates this product or service from the competition?"

Lachlan Mcpherson Co-Founder @ Felix Technology

December 10, 2020, Lachlan occassionaly uses the

This platform not only paid for itself but has paid for all of our software costs with the additional revenue we are making. (Not to mention the indirect gains from all the time we are saving.) We are so impressed with how quickly Wishbox is developing, the pr...

Chris McKenzie Director of Sales, North America @ protel

December 10, 2020, Chris has seen a demo of the

Wishbox is clearly on the leading edge of contact less technology. With the ability for hotels to tailor their messaging, streamline operations and improve service overall. In short Wishbox is highly customizable. Highly flexible and they are responsive to cus...

Steve Dow Chief Commercial Officer @ res:harmonics

October 14, 2020, Steve has tried the

Wishbox is very easy for both hosts and operators to set up - the process is not only quick but simple to understand. What's more, you have lots of control over settings and parameters, which makes customisation a doddle.

Lachlan Mcpherson Director @ Felix Technology

August 10, 2020, Lachlan regularly uses the

Wishbox not only streamlines the entire guest communication and experience process saving a great deal of time, it also has filled the missing ingredient for this space, revenue generation. By the use of it's upsells, deposit taking functions and access to a m...

Lachlan Mcpherson Director @ Felix Technology

August 10, 2020, Lachlan regularly uses the

Wishbox not only streamlines the entire guest communication and experience process saving a great deal of time, it also has filled the missing ingredient for this space, revenue generation. By the use of it's upsells, deposit taking functions and access to a m...

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

There are so many platforms to choose from when looking at guest engagement and you can end up falling down a rabbit hole looking at the different options or combination of platforms. Don't get stuck in the weeds of small functionalities. Make sure you trust the provider and their people to suppor...

by James Bishop (SiteMinder) on December 13, 2021

See more answers (5)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Lachlan Mcpherson Co-Founder @ Felix Technology

December 10, 2020, Lachlan occassionaly uses the

For the cost and what it has brought our business, we are incredibly impressed. I feel comfortable that Wishbox is already working on the next best things to add to their product. This platform not only paid for itself but has paid for all of our software cos...

Chris McKenzie Director of Sales, North America @ protel

December 10, 2020, Chris has seen a demo of the

Ensure that you have clearly noted your objectives in regards to must haves and nice to haves. From my experience, it is helpful for the company to have a good understanding of not just who your guests are, but what type of limitations you currently encounter....

Steve Dow Chief Commercial Officer @ res:harmonics

October 14, 2020, Steve has tried the

I would say that one piece of advice is to consider what works best for you as a company. Wishbox has lots of customisable options, so look at your business objectives and decide what works with those.

Lachlan Mcpherson Director @ Felix Technology

August 10, 2020, Lachlan regularly uses the

Let Wishbox streamline your business, it's a great investment. I have used this product in my own property management business, and now sell this to my clients through my technology business as it is a low cost, and high value driving product, all too rare in ...

Lachlan Mcpherson Director @ Felix Technology

August 10, 2020, Lachlan regularly uses the

Let Wishbox streamline your business, it's a great investment. I have used this product in my own property management business, and now sell this to my clients through my technology business as it is a low cost, and high value driving product, all too rare in ...

+ 3 recommend

Recommended by

James Bishop Senior Director, Global Ecosystem @ SiteMinder

Lachlan Mcpherson Co-Founder @ Felix Technology

Chris McKenzie Director of Sales, North America @ protel

Steve Dow Chief Commercial Officer @ res:harmonics

Lachlan Mcpherson Director @ Felix Technology

Show More (1)

Are you a consultant or vendor that recommends Duve? Leave a recommendation

Features

Communication & Messaging

4/5 features

Automatic Translations (Multi-Lingual)
Request Management
Room Service Ordering
Guest Messaging
App download
Web-app

Content Management

4/5 features

Hotel Directory
Guest Profiles
Local Recommendations
Web-app

Upselling

4/5 features

Payments
Room Service Ordering

Request Management

4/5 features

Request Management
Room Service Ordering
Mobile Checkout
Mobile Checkin

Want to go behind the scenes and see how Duve App works?

Clients & references

Online check-in have dramatically changed our entire operations and allowed us save so much valuable time.

Scott Medina Founder at the Go Punta Cana Real Estate

What surprised me the most was how simple the system was on our end and how cooperative guests turned out to be. We sold out on every tour offered through Duve.

Gil Einy Chief Information Officer at the Brown Hotels