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Duve App

4.7 (601 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Zoltan, Marieke, Pritesh + 76 more experts recommend Duve

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Duve App

4.8 (601 REVIEWS)

Ranked 1 (out of 92) in Hotel Guest Apps

2026 Winner Hotel Software

Hoteliers voted Duve as the #1 Hotel Guest Apps provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

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94% recommended by 602 hotels

AFI Hotels, Astotel, Fattal Hotels & 599 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Duve’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Duve has notably transformed the hotel guest experience, streamlining operations and enhancing revenue through smart upselling. The platform allows seamless pre-arrival preparations and post-stay communication, creating a personalized journey for guests. Its versatility in handling multiple hotel operations like digital check-in, room service, and guest communication helps reduce costs, increase operational efficiency, and significantly boosts guest satisfaction, making Duve an invaluable asset for modern hospitality businesses.

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AFI Hotels, Astotel, Fattal Hotels & 599 others

Read their reviews

Partners say

Industry experts recommend Duve for its comprehensive suite of features that streamline operations and elevate guest experiences. Duve’s unique strengths lie in its ability to consolidate guest messaging, upselling, contactless check-in, and customization into one integrated platform. Additionally, its flexibility with third-party integrations and ability to adapt to rapidly changing hospitality needs make it a preferred choice. Critical feedback often highlights the occasional complexity in user setup.

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Zoltan, Marieke, Pritesh and 59 others

Read their recommendations

What Types of Hotels Duve is Popular For

Size

63 | X-Small (1-9 room)

211 | Small (10-49 room)

152 | Mid-Sized (50-99 room)

379 | Large (100-499 room)

95 | X-Large (500+ room)

Country

357 | Israel

122 | France

57 | United States

45 | United Kingdom

34 | Australia

30 | Spain

23 | Greece

21 | Germany

18 | Mexico

16 | Netherlands

16 | Italy

16 | Cyprus

15 | Portugal

12 | Canada

11 | Belgium

9 | Thailand

8 | Switzerland

7 | India

6 | Austria

4 | Finland

4 | Philippines

3 | Malaysia

3 | United Arab Emirates

3 | Turks and Caicos Islands

3 | Poland

3 | Japan

3 | Czech Republic

2 | Costa Rica

2 | Indonesia

2 | Ireland

2 | Luxembourg

2 | Denmark

2 | Norway

2 | Singapore

2 | Morocco

2 | Turkey

2 | Romania

2 | Lithuania

1 | El Salvador

1 | Korea, South

1 | Malta

1 | Brazil

1 | Croatia

1 | Cayman Islands

1 | Zimbabwe

1 | Serbia

1 | South Africa

1 | Albania

1 | Virgin Islands, British

1 | Taiwan

1 | Fiji

1 | Latvia

1 | Monaco

1 | Bulgaria

1 | Honduras

Type

412 | Luxury Hotels

363 | Boutique Hotels

338 | City Center Hotels

312 | Resorts

291 | Branded Hotels

229 | Vacation Rentals & Villas

222 | Bed & Breakfast & Inns

182 | Hostels

168 | Airport/Conference Hotels

161 | Limited Service & Budget Hotels

135 | Extended Stay & Serviced Apartments

11 | Casinos

9 | RV Parks & Campgrounds

8 | Motels

Region

362 | Middle East

358 | Europe

87 | North America

35 | Oceania

32 | Asia Pacific

5 | South America

5 | Central America

4 | Africa

Category

675 | Guest Messaging Software

601 | Hotel Guest Apps

563 | Contactless Check-in

323 | Upselling Software

126 | Mobile Ordering & Room Service

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Duve Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Hotel Guest Apps for Small Hotels
#1 of 13
Best Hotel Guest Apps for Large Hotels
#1 of 11
Best Hotel Guest Apps for Mid-sized Hotels
#1 of 18

Duve Hotel Guest Apps Rankings

By size
Best Hotel Guest Apps for Small Hotels 92% recommended by 134 Small hotels
#1 of 13
Small hotels say that Duve's Hotel Guest App is favored in verified HotelTechReport reviews for its communication centralization, seamless integration with PMS systems, and ability to personalize guest experiences efficiently. These strengths enhance operational efficiency and guest satisfaction, crucial for Small hotels.
Best Hotel Guest Apps for Large Hotels 97% recommended by 130 Large hotels
#1 of 11
Large hotels say that Duve's Hotel Guest App consistently excels in verified HotelTechReport reviews for its user-friendly platform, fast and reliable guest communication, and ability to streamline operations, making it an efficient tool for enhancing guest experiences in Large settings.
Best Hotel Guest Apps for Mid-sized Hotels 95% recommended by 218 Mid-sized hotels
#1 of 18
Medium hotels say that Duve's Hotel Guest Apps, per verified HotelTechReport reviews, streamlines communication, supports guest interaction via robust multilingual features, and enhances operational efficiency. These strengths are crucial for Medium hotels looking to improve both guest experience and staff productivity.
Best Hotel Guest Apps for Enterprise Hotels 93% recommended by 63 Enterprise hotels
#1 of 8
X Large hotels say that Duve's Hotel Guest Apps enhance operational efficiency and guest communication through automated messaging, streamlined check-ins, and upselling capabilities. Verified HotelTechReport reviews highlight its intuitive interface, time-saving features, and the ability to personalize guest interactions.
By type
Best Hotel Guest Apps for Luxury Hotels 96% recommended by 270 Luxury Hotels hotels
#1 of 15
Luxury hotels say that Duve's Hotel Guest App excels in enhancing guest communication, offering seamless multilingual support, and streamlining check-ins according to verified HotelTechReport reviews. These features align with the high service standards expected by Luxury properties.
Best Hotel Guest Apps for Vacation Rentals & Villas 93% recommended by 152 Vacation Rentals & Villas hotels
#1 of 4
Vacation-Rentals-Villas hotels say that Duve’s Hotel Guest Apps excel in verified HotelTechReport reviews for simplifying operations through contactless check-ins, automation of guest communication, and offering a personalized guest experience. Additionally, its integration capabilities and user-friendly interface support the unique needs of Vacation-Rentals-Villas properties.
Best Hotel Guest Apps for Limited Service & Budget Hotels 95% recommended by 108 Limited Service & Budget Hotels hotels
#1 of 14
Limited-Service-Budget hotels say that Duve's Hotel Guest Apps are highly rated in verified HotelTechReport reviews for their efficient guest communication and contactless operations. Hotels value Duve for streamlining check-ins, automating tasks, enhancing guest interaction via messaging, and improving operational efficiency.
Best Hotel Guest Apps for Extended Stay & Serviced Apartments 95% recommended by 87 Extended Stay & Serviced Apartments hotels
#1 of 7
Extended-Stay-Serviced-Apartments hotels say that Duve's Hotel Guest Apps excel due to efficient guest communication, seamless check-in processes, and user-friendly interfaces. Verified HotelTechReport reviews highlight these aspects as essential for operational efficiency and guest satisfaction in extended-stay environments.
Best Hotel Guest Apps for Airport/Conference Hotels 96% recommended by 114 Airport/Conference Hotels hotels
#1 of 14
Conference hotels say that Duve's Hotel Guest App enhances guest communication and management via seamless check-ins, personalized upselling, and centralized interaction, as highlighted in verified HotelTechReport reviews. This app streamlines operations, simplifies guest journeys, and boosts efficiency.
Best Hotel Guest Apps for Bed & Breakfast & Inns 95% recommended by 145 Bed & Breakfast & Inns hotels
#1 of 15
Bed-N-Breakfast hotels say that Duve's Hotel Guest Apps, based on verified HotelTechReport reviews, excels in enhancing guest communication, facilitating seamless check-ins, and offering personalized stay experiences. This makes it particularly valuable for small-scale establishments focusing on efficient, guest-centric operations.
Best Hotel Guest Apps for Boutique Hotels 94% recommended by 222 Boutique Hotels hotels
#1 of 19
Boutique hotels say that Duve's Hotel Guest App aids operational efficiency, enhances guest communication, and offers intuitive personalization, according to verified HotelTechReport reviews. Essential strengths for Boutique include streamlined guest interactions, seamless integration with existing systems, and effective upselling tools.
Best Hotel Guest Apps for Branded Hotels 97% recommended by 190 Branded Hotels hotels
#1 of 14
Branded hotels say that Duve's Hotel Guest App simplifies guest interaction and operation management, with verified HotelTechReport reviews highlighting its strengths in efficient communication, seamless online check-in, and customizable upselling features, contributing to guest satisfaction and operational efficiency.
Best Hotel Guest Apps for Casinos 81% recommended by 8 Casinos hotels
#2 of 5
Casino hotels say that Duve's Hotel Guest App efficiently streamlines guest communication, enhances operational efficiency, and boosts incremental revenue, according to verified HotelTechReport reviews. Its organized interface and pre-arrival features are valued for managing guest experiences and reducing front-desk workload in Casino environments.
Best Hotel Guest Apps for City Center Hotels 95% recommended by 219 City Center Hotels hotels
#1 of 16
City-Center-Hotel hotels say that Duve's Hotel Guest Apps highly rank due to seamless guest communication, streamlined check-in processes, and effective upselling, based on verified HotelTechReport reviews. Hotels appreciate its efficiency in reducing manual tasks and enhancing guest satisfaction.
Best Hotel Guest Apps for Hostels 95% recommended by 125 Hostels hotels
#1 of 3
Hostel hotels say that Duve's Hotel Guest Apps streamline operations through automated processes and boost guest communication, making it intuitive for both hotels and guests. According to verified HotelTechReport reviews, the app's integration with various communication channels and its efficient check-in and upselling features are highly valued.
Best Hotel Guest Apps for Other 96% recommended by 95 Other hotels
#1 of 9
Other hotels say that Duve's Hotel Guest Apps, based on verified HotelTechReport reviews, excel in enhancing guest communication, facilitating seamless check-ins, and providing efficient upselling features. These strengths align well with the operational priorities of hotels in Other regions.
Best Hotel Guest Apps for Resorts 97% recommended by 222 Resorts hotels
#1 of 15
Resort hotels say that Duve's Hotel Guest Apps, according to verified HotelTechReport reviews, excel in automation, improving operational efficiency, and enhancing guest communication. They highlight seamless check-in processes, elevated guest experiences, and increased upselling opportunities as vital strengths for resort settings.
By region
Best Hotel Guest Apps for hotels in North America 88% recommended by 52 hotels in North America
#1 of 8
Na hotels say that Duve's Hotel Guest App, based on verified HotelTechReport reviews, excels in streamlining contactless check-in, enhancing communication through SMS and WhatsApp, and effectively integrating upsell features. These aspects are crucial for improving operational efficiency and guest satisfaction in Na hotels.
Best Hotel Guest Apps for hotels in Europe 93% recommended by 225 hotels in Europe
#1 of 18
Europe hotels say that Duve's Hotel Guest Apps excels due to seamless communication, automation of guest processes, and user-friendly interface as highlighted in verified HotelTechReport reviews. These strengths streamline operations and enhance guest satisfaction, crucial for European markets.
Best Hotel Guest Apps for hotels in Asia Pacific 78% recommended by 20 hotels in Asia Pacific
#1 of 4
Ap hotels say that Duve's Hotel Guest Apps centralize communication, streamline check-in, and offer effective upselling features, according to verified HotelTechReport reviews. These strengths are valued by Ap hotels for improving guest satisfaction and operational efficiency.
Best Hotel Guest Apps for hotels in Oceania 87% recommended by 23 hotels in Oceania
#1 of 2
Oc hotels say that Duve's Hotel Guest App excels in streamlining communication, simplifying check-in processes, and enhancing operational efficiency, according to verified HotelTechReport reviews. These strengths make it valuable for the unique needs of hotels in Oc.
Best Hotel Guest Apps for hotels in Middle East 99% recommended by 247 hotels in Middle East
#1 of 4
Me hotels say that Duve's Hotel Guest App, as described in verified HotelTechReport reviews, effectively enhances guest communication, streamlines check-ins, and improves operational efficiency by offering intuitive interfaces and reliable support, key strengths for properties in Me.
Best Hotel Guest Apps for hotels in Central America 96% recommended by 5 hotels in Central America
#1 of 1
Ca hotels say that Duve's Hotel Guest App ranks highly in verified HotelTechReport reviews for its efficient guest communication, centralized information management, and time-saving capabilities. These strengths are important to Ca hotels for improving operations and enhancing guest satisfaction.
By country
Best Hotel Guest Apps for hotels in Austria 84% recommended by 5 hotels in Austria
#2 of 2
At hotels say that Duve's Hotel Guest App is valued for its flexible multilingual platform and easy online check-in, as highlighted in verified HotelTechReport reviews. Its upselling capabilities and effective communication hub are particularly beneficial for At hotels.
Best Hotel Guest Apps for hotels in Australia 87% recommended by 22 hotels in Australia
#1 of 1
Au hotels say that Duve's Hotel Guest Apps, as noted in verified HotelTechReport reviews, excels in streamlining communication, enhancing operational efficiency, and generating ancillary revenue. Its intuitive design and ease of integration are frequently highlighted as key benefits by hotels in Au.
Best Hotel Guest Apps for hotels in Canada 71% recommended by 9 hotels in Canada
#2 of 2
Ca hotels say that Duve's Hotel Guest App ranks highly in verified HotelTechReport reviews for its user-friendly interface and effective guest communication. Additionally, its ease of upselling and automation capabilities are beneficial for streamlining operations in Ca hospitality settings.
Best Hotel Guest Apps for hotels in Switzerland 100% recommended by 6 hotels in Switzerland
#2 of 2
Ch hotels say that Duve's Hotel Guest App ranks highly in verified HotelTechReport reviews due to its user-friendly interface, efficient communication tools, and flexibility in personalization. These features are particularly valued for enhancing guest experience and operational efficiency in Ch.
Best Hotel Guest Apps for hotels in Cyprus 97% recommended by 9 hotels in Cyprus
#1 of 2
Cy hotels say that Duve's Hotel Guest Apps rank highly due to verified HotelTechReport reviews emphasizing its user-friendly interface, effective guest communication, and streamlined check-in procedures. These features are particularly important to Cy hotels for enhancing operational efficiency and guest satisfaction.
Best Hotel Guest Apps for hotels in Germany 91% recommended by 14 hotels in Germany
#3 of 5
De hotels say that Duve's Hotel Guest App enhances operational efficiency and guest communication, particularly with its contactless check-in and automated guest messaging, according to verified HotelTechReport reviews. These features streamline processes and improve guest experience by reducing manual effort.
Best Hotel Guest Apps for hotels in Spain 92% recommended by 16 hotels in Spain
#2 of 3
Es hotels say that Duve's Hotel Guest Apps rank highly, according to verified HotelTechReport reviews, due to its efficient check-in and communication features, seamless integration with existing systems, and customization options that cater to specific needs of hotels in Es.
Best Hotel Guest Apps for hotels in France 95% recommended by 79 hotels in France
#2 of 2
Fr hotels say that Duve's Hotel Guest App, according to verified HotelTechReport reviews, enhances operational efficiency and guest experiences by offering intuitive interfaces and seamless communication. Its upselling features and responsive customer service are particularly effective for French hoteliers.
Best Hotel Guest Apps for hotels in United Kingdom 89% recommended by 25 hotels in United Kingdom
#2 of 4
Gb hotels say that Duve's Hotel Guest Apps are valued for enhancing guest communication and seamless integration with existing systems, as noted in verified HotelTechReport reviews. These features, along with the app's ease of use, are crucial for hotels in Gb.
Best Hotel Guest Apps for hotels in Greece 98% recommended by 18 hotels in Greece
#1 of 1
Gr hotels say that Duve's Hotel Guest App, based on verified HotelTechReport reviews, effectively streamlines communication with multilingual messaging, supports personalized guest experiences, and improves operational efficiency through automation features, benefiting hotels in Gr with reduced manual workload and enhanced guest satisfaction.
Best Hotel Guest Apps for hotels in Israel 99% recommended by 244 hotels in Israel
#1 of 1
Il hotels say that Duve's Hotel Guest App excels in "verified HotelTechReport reviews" for its efficient communication tools, ease of use, and automated guest services. These strengths help streamline operations and enhance guest experiences, addressing specific needs of Il hotels.
Best Hotel Guest Apps for hotels in Italy 95% recommended by 11 hotels in Italy
#2 of 3
It hotels say that Duve's Hotel Guest Apps stands out, according to verified HotelTechReport reviews, due to its user-friendly design, seamless guest communication, and efficient online check-in process. These features are important for enhancing operational efficiency and guest satisfaction in Italy.
Best Hotel Guest Apps for hotels in Mexico 86% recommended by 11 hotels in Mexico
#4 of 5
Mx hotels say that Duve's Hotel Guest App effectively enhances guest communication and streamlines operations, according to verified HotelTechReport reviews. Strengths include intuitive upselling features and a user-friendly interface that simplifies guest interactions, crucial for Mx hotels.
Best Hotel Guest Apps for hotels in Netherlands 92% recommended by 11 hotels in Netherlands
#1 of 3
Nl hotels say that Duve's Hotel Guest App ranks highly in verified HotelTechReport reviews due to its streamlined guest communication, effective upsell integration, and user-friendly interface. These features enhance operational efficiency and guest interaction, important factors for hotels in Nl.
Best Hotel Guest Apps for hotels in Portugal 91% recommended by 9 hotels in Portugal
#1 of 1
Pt hotels say that Duve's Hotel Guest App ranks highly due to its effectiveness in enhancing personalized guest experiences, streamlining communication, and integrating with existing systems, as highlighted in verified HotelTechReport reviews. These strengths are crucial for optimizing operational efficiency and guest satisfaction.
Best Hotel Guest Apps for hotels in Thailand 90% recommended by 5 hotels in Thailand
#3 of 3
Th hotels say that Duve's Hotel Guest App excels in facilitating mobile ordering, enhancing guest communication efficiency with AI-supported messaging, and offering valuable upselling features, according to verified HotelTechReport reviews. These strengths align with key operational needs in Th hotels.
Best Hotel Guest Apps for hotels in United States 94% recommended by 32 hotels in United States
#2 of 4
Us hotels say that Duve's Hotel Guest App ranks highly, according to verified HotelTechReport reviews, due to its effective contactless check-in, seamless communication options, and personalization features, which are particularly valued by Us properties seeking efficiency and enhanced guest experiences.

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What is Duve?

Founded in 2016 | Headquarters in Tel Aviv-Yafo (Israel) | 52 employees
Duve App is a comprehensive guest management platform designed specifically for the hospitality industry. It streamlines guest communications and automates pre- and post-check-in processes to enhance operational efficiency and optimize guest experiences. Duve offers valuable features such as contactless check-in, unified guest messaging, and upselling opportunities, enabling hoteliers to drive additional revenue effortlessly. The platform also supports a branded web app where guests can communicate in their native language, access facility information, make purchases, and even open room doors without physical keycards. Duve integrates easily with existing systems, offering flexibility and adaptability to meet the ever-changing needs of modern hoteliers. Despite occasional complexities in setup and customization, Duve remains a preferred choice for its ability to consolidate crucial guest interaction functions into one seamless solution.

View website

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Duve products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Duve

FAQs

Capabilities

Upsell Rooms, Services, Experiences & More

Unlock Rooms with Integrated Mobile Key

Communicate with Your Team & Guests

Enable Guests to Check-in Online

Apply Custom Branding to Your App

Features

Communication & Messaging

4/5 features

Content Management

4/5 features

Upselling

4/5 features

Request Management

4/5 features

Available Add-ons & Modules

Personalized Upselling

Upselling Software
Increase your revenue per guest by offering additional upsells and services, effortlessly. Duve allows you to offer guests transportation, early check-in, late check-out, food, special gift baskets, tours activities and more.

INCLUDED

Guest Communication

Guest Messaging Software
The Communication Hub is the guest engagement center where hoteliers can view, automate, manage and customize all guest communication and conversations.

INCLUDED

Review Collection & Optimization

Guest Survey Software
Collect guest feedback and reviews as they check-out to ensure maximum guest satisfaction before your guests leave your property.

INCLUDED

Online Check-in

Contactless Check-in
Collect all the important details you need from guests before arrival, automatically. The pre-check-in wizard is fully customizable allowing you to take the workload off your reception desk and eliminate the queues by automating everything and offering guests relevant upsells before they've even arrived to your property.

INCLUDED

Access Rooms with Ease

Hotel Keyless Entry Systems
Duve’s integration with digital key providers enables your guests to easily access their rooms from the Guest App. Your staff can share access with guests at any time and revoke access when guests should no longer be able to access the rooms or rentals.

PREMIUM ADD-ON

Duve Reviews Summary

4.7
Excellent
601 reviews
Ease of Use
4.7/5
Customer Support
4.7/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Luxury Hotels 96% recommended by 271 Luxury Hotels
Boutique Hotels 94% recommended by 224 Boutique Hotels
Resorts 97% recommended by 223 Resorts
City Center Hotels 95% recommended by 220 City Center Hotels
Branded Hotels 97% recommended by 191 Branded Hotels
Vacation Rentals & Villas 93% recommended by 152 Vacation Rentals & Villas
Bed & Breakfast & Inns 95% recommended by 146 Bed & Breakfast & Inns
Hostels 96% recommended by 134 Hostels
Airport/Conference Hotels 96% recommended by 116 Airport/Conference Hotels
Limited Service & Budget Hotels 95% recommended by 108 Limited Service & Budget Hotels
Extended Stay & Serviced Apartments 95% recommended by 87 Extended Stay & Serviced Apartments
Casinos 81% recommended by 8 Casinos
Motels 98% recommended by 4 Motels
RV Parks & Campgrounds 73% recommended by 3 RV Parks & Campgrounds

Achievements

Trending Product

This vendor's trending score is rising, Duve App is the #2 most trending product in the Hotel Guest Apps category (out of 92) and the #64 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Duve has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Duve as the #1 Hotel Guest Apps provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Duve Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Duve Average Duve

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37

Success Stories

12

References

18

Featured Customers

Duve Case Studies

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Duve Powers 30% Increase in Guest App Engagement at SLS Barcelona During Primavera Festival

Los Angeles (United States)

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Hakuba Hospitality Maintains 4.8-Star Guest Satisfaction While Streamlining Check-In and Operations with Duve

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How Sofitel Mexico City Reforma Scaled Personalized Guest Communication and Achieved 816% ROI with Duve

Mexico City (Mexico)

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How Sofitel Fiji Streamlined Operations and Generated €25K in Upsell Revenue in Just 2 Months

Denarau Island (Fiji)

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How Pullman Paris Tour Eiffel Generated over €25,000 in their First Month Using Duve’s Upselling Tools

Paris (France)

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How Hotel Am Konzerthaus (MGallery Vienna) Generated €6,500 in Upsell Revenue and Drove Positive Guest Reviews with Duve’s Guest Experience Suite

Vienna (Austria)

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How Duve and Igloohome join forces to streamline check-ins and guest experiences for OYO

Las Vegas (United States)

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How Duve helped increase guest satisfaction scores at Sofitel London St James

(United Kingdom)

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How Leonardo Crystal Cove Hotel & Spa uses Duve as their window to guests

Paralimni (Cyprus)

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How Leonardo Hotels Enhanced Guest Experience and Operational Efficiency with Duve

Rhein-Kreis Neuss (Germany)

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Jo&Joe Nation reaches a 60% online check-in rate within one month of rolling out with Duve

Paris (France)

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How The Gate Collection Achieved a 5x Increase in App Engagement and 1030% ROI with Duve's Guest Experience Suite

Paris (France)

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How BeMate optimized their guest journey to increase online check-in rates by 30% within one month

Milan (Italy)

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Elevating the 4-Star Experience at Hotel Le Six with 206% ROI Generated Through Duve

Paris (France)

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How Domaine de Biar Elevates their Guest Experiences with Duve and Achieves 143% ROI

Laverune (France)

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Welkeys' Digital Leap: Prioritizing Guest Communication with DuveAI's SmartPriority

Paris (France)

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Homaris' Digital Transformation: Enhancing Guest Satisfaction with SmartPriority by DuveAI

Berlin (Germany)

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Merrill House's Digital Transformation: Boosting Revenues and Guest Satisfaction with Duve

Picton (Canada)

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Maison Mere & Duve: Crafting Personalized Guest Experiences in the Digital Era

Paris (France)

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Astotel achieves 8x increase in opt-in email addresses collected with Duve

Paris (France)

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How HUSWELL Reduced Response Times by 30% with SmartPriority by DuveAI

Oostkamp (Belgium)

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Pastoral Hotel's Digital Evolution: Revolutionizing Check-Ins with Duve

Kfar Giladi (Israel)

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Abraham Group's Digital Transformation: Elevating Guest Experiences with Duve and Achieving 360% ROI

Tel Aviv (Israel)

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How Holiday Rentals Saved an Average of 3 Hours a Day From Automating Communications

Tel Aviv (Israel)

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Duve Takes Imagos Hospitality Group's Hotel to the Next Level of Contactless

South Lake Tahoe (United States)

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How Costa Rentals Began Growing Revenues by Automatically Selling Early Check-ins

Fuengirola (Spain)

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How HostnFly Used Duve to Streamline Guest Communication and Uplift Revenues Across 90 Different Brands

Cabourg (France)

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How the 4-Star Hotel, Les Bulles De Paris, Used Duve to Manage their Guest Experience From Start to Finish

Paris (France)

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How IsRentals Remotely Manages 120 Vacation Rentals with Duve

Jerusalem (Israel)

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Pick A Flat's Successful Implementation of Duve's Guest Experience Solution Led to a 98% Online Check-In Rate

Paris (France)

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How Charles Hope Apartments Revamped Their Guest Engagement with Duve

Brentford (United Kingdom)

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How An Island Apart Used Duve's Smart Upselling Tools to Reach 1120% ROI

Funchal (Portugal)

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How Your Host Helper Reached 625% ROI with Duve's Upselling Tools

Caen (France)

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How Kula Uses Duve's Guest Experience Solution to Offer Millennials an Updated Version of Future Travelling

Lisbon (Portugal)

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Doubling Online Check-In Rate: A Fattal & Duve Success Story

Tel Aviv (Israel)

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How Duve Helped The Setai Hotel Completely Transform the Arrival Experience

Tel Aviv (Israel)

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How Brown Hotels Cut Costs Through Automation and Generated Upsell Revenue Using Duve

Tel Aviv (Israel)

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https://assets.hoteltechreport.com/images/a10a5dc5-c448-45e5-a84a-f667cd1782a0
Duve - Communication Hub Guest Messaging Software

Duve's Communication Hub lets you connect with guests via email, chat, SMS, or WhatsApp. Automate responses, send mass communications, and personalize interactions, ensuring messages reach the right guests at the right time. Within Communication Hub, you'll benefit from Duve’s Generative AI agents that offer 24/7 service, streamlining operations and boosting guest satisfaction through personalized recommendations and precise inquiry handling. ● Broadcast messaging: Send broadcast messages to all guests that are currently at your property or to specific groups based on their guest profiles. ● Generative AI Agents: Duve’s generative AI Agents are your 24/7 team members that offer personalized, immediate communication to scale operational efficiency, boost guest satisfaction, and maximize revenue opportunities. By analyzing guest profiles and employing advanced techniques such as sentiment analysis and generative AI, Duve’s AI Agents are ideal team members that handle day-to-day inquiries from guests with precision, deliver tailored recommendations, and suggest relevant add-on services. ● Scheduled messaging: Prepare pre-schedule messages to send out to guests according to specific profiles, while including dynamic parameters that are relevant to each of your guests. ● Automated replies: Set up auto-replies to be sent to your guests so that your responsiveness is not being affected during peak hours. ● Canned responses: Save time by preparing in advance for any frequently asked questions. Create canned responses to easily send in one-click, helping reduce the workload on your staff ● Inbound messaging: Duve's Inbound Messaging expands the amount of guests and potential guests your team engages with. From potential guests with initial inquiries about your property, to companions of current guests seeking information about their stay, Inbound Messaging empowers you to manage all incoming WhatsApp messages directly within Duve's Communication Hub. ● Internal task assignments: With Duve’s integration to task managers, allow your guests to easily place requests with one-click which is then handled and executed by the hotel's staff. Duve enables hoteliers to tag other staff members and assign them to certain tasks helping you maximize reaction time and your guest’s experience.

4.7 (675 REVIEWS)

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Duve App Hotel Guest Apps

With a built-in Guest App, guests can communicate with your staff in their native language, purchase upsells with the click-of-a-button, access information about hotel facilities and recommendations, as well as open room doors without the need for a physical keycard - all while navigating through a web-app that’s fully branded according to your company.

4.7 (601 REVIEWS)

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Duve - Online Check-in Contactless Check-in

Allow your guests to check-in either prior to their arrival - by sending them the pre-check-in link by SMS, email or WhatsApp - or upon their arrival - by placing QR codes, kiosks or tablets for guests to check-in from your reception. By collecting information about your guests prior to their arrival, you’ll ensure a profile-driven experience for your guests. ● Arrival coordination: Coordinate your guests’ arrival details and automatically present different check-in options according to arrival times and methods. In just a few clicks, users can purchase early check-in, transportation services, or alternative check-in methods depending on each guest’s arrival details. ● Room upgrading: Smart tools in Duve will offer room upgrades to guests according to live availability in your PMS, ensuring that you’re maximizing potential revenues even when occupancy rates are not reaching 100%. ● Document scanning: Reduce your staff’s paperwork load for bureaucratic processes such as scanning guests’ documents by allowing guests to scan and upload them for themselves from their devices. ● E-signature collection: Upload any contracts or guest registration cards to your online check-in wizard to allow guests to read and electronically sign any required documents before their arrival. ● Payment Collection: Collect full or partial payments for rooms or rentals before guests arrive. Charge any pre-authorization payments or additional hold for incidentals, and allow users to easily purchase any upsells through the online check-in wizard. ● Profile Enrichment: Collect essential information about your guests before they’ve arrived at your property so that you can segment them according to their specific profile. Ask any custom questions to help you better understand who your guests are.

4.7 (563 REVIEWS)

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Duve Upselling Upselling Software

Personalize your upsell offerings to instantly maximize the potential revenue that you generate from each guest. By integrating with numerous PSP’s, your guests can easily select and pay for upsells from their personal devices. ● Smart upselling: With smart tools that recognize when you have extra room availability, your guests will be offered early check in, late check out, or room upgrades. ● In-house services: Personalize upsells that you offer in-house according to different guest profiles. Duve’s customization tools allow you to automatically offer more personalized offerings to guests such as kids club access to families with children or a couple’s massage at your spa to lovebirds on a honeymoon. ● Transportation services: Coordinate your guests arrival details to offer them arrival and departure services to and from your property. ● Marketplace services: Connect third party vendors to Duve’s marketplace and earn additional profit when your guests purchase services from third-party vendors or reserve at local spots near your property. ● Customized discounts: Offer profile-drive discounts for upsells, such as guests that are part of your loyalty club or any other of the dozens of filters that you can customize by.

4.7 (323 REVIEWS)

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Duve Mobile Ordering Mobile Ordering & Room Service

Duve's Digital Menus & Mobile Ordering solution enhances the F&B and mobile ordering experience to drive revenue and enhance guest satisfaction. The platform automatically presents guests with personalized dining options based on their preferences and segment, including recommendations for restaurants, room service menus, special events, hotel bar promotions, and more. It integrates seamlessly with popular messaging apps like WhatsApp, SMS, email, and chat enabling smooth communication and direct ordering. By streamlining these interactions, Duve F&B reduces the workload on reception staff, improves guest satisfaction, and increases revenue through targeted upselling.

4.7 (126 REVIEWS)

Duve Reviews

Hotelier Rating

Excellent
523
Very Good
38
Average
21
Poor
5
Terrible
14

Property Size

  • X-Small (39)
  • Small (135)
  • Mid-Sized (96)
  • Large (252)
  • X-Large (63)

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Looking for specific info?

5

Support System

Hotel & Heritage Site Manager from 10 to 24 room in George Town (Malaysia)

Verified
5 months ago
As a hotelier, I’ve found the Duve system to be a strong asset in elevating both guest satisfaction and operational efficiency. One of its biggest strengths is how it centralizes communication—pre-arrival forms, check-in, upselling, and messaging all flow through a single platform. This has noticeably reduced the amount of back-and-forth be...
Country Malaysia
Hotel & Heritage Site Manager
Small Hotel
Share review
2

Subpar & unwilling to fix - and asked for a review

IT Manager from 500+ room Vacation Rentals & Villa in Sydney (Australia)

Verified
5 months ago
Unfortunately, we did not have a good experience with Duve. Normally, I would not bother writing a review, but despite our relationship being terminated several years ago, they have emailed many of our staff asking for a review, with no option to unsubscribe. We felt the software over-sold and under-delivered.
Country Australia
IT Manager
X-Large Hotel
Share review
5

Adequate but limited

Humber Lofts from 10 to 24 room Extended Stay & Serviced Apartment in Kingston-upon-Hull (United Kingdom)

Verified
5 months ago
Ease of use for daily tasks. The features needed to be used by staff are simple and easy to use.
Country United Kingdom
Humber Lofts
Small Hotel
Share review
10

User friendly & streamlined

Guest Experience Manager from 50-74 room Boutique in Tel Aviv (Israel)

Verified
5 months ago
- Easy to use for hotels & guests. - Fast communication given the contact details are available. - Guest app is very useful for guests to reduce need to ask receptionists.
Country Israel
Guest Experience Manager
Mid-Sized Hotel
Share review
10

All-in-one platform for hotels, great customer service and great for the customers too.

Product Manager from 100 to 199 room City Center Hotel in Ramat Gan (Israel)

Verified
5 months ago
Duve is a strong all-in-one platform for hotels, offering reliable support and custom inquiries that tailor the guest journey. Their team ensures smooth operations and adapts features to hotel needs. Unlike competitors that offer only fragments of the guest journey, Duve provides a full all-in-one platform with rich features and strong supp...
Country Israel
Product Manager
Large Hotel
Share review
7

It was a good tool for getting started with using a guest app

Première de Réception from 50-74 room City Center Hotel in Paris (France)

Verified
5 months ago
The customer chat was easy to use and the pre-check-ins worked very well. The guest app was also useful and user-friendly.
Country France
Première de Réception
Mid-Sized Hotel
Share review
10

Review

Call Center Manager from 50-74 room Hostel in Tel Aviv (Israel)

Verified
5 months ago
A user-friendly and simple system. Guests receive information tailored to their reservation, language, preferences, and stay dates. This significantly improves communication clarity and satisfaction.
Country Israel
Call Center Manager
Mid-Sized Hotel
Share review
10

An excellent company with an excellent te

VP Operation from 75-99 room Luxury Hotel in ZichronYaakov (Israel)

Verified
5 months ago
The innovation. They keep updating the services and keep being relevant, productive and necessary. he UX is simple, intuitive and flexible. The customer service is amazin.
Country Israel
VP Operation
Mid-Sized Hotel
Share review
10

An upgrade to the guest experience

Hotel Manager from 25-49 room Bed & Breakfast & Inn in Ma'ale HaHamisha (Israel)

Verified
5 months ago
Very convenient and efficient. Guests check in by themselves/pay by themselves/correspond with the reception during their stay. Very convenient. The guests in this era want less direct contact with the hotel staff and prefer interactive communication.
Country Israel
Hotel Manager
Small Hotel
Share review
2

Overpromised, Underdelivered

Head of Operations from 100 to 199 room City Center Hotel in New York City (United States)

Verified
5 months ago
Initially, they asked me to leave a positive review, and I did. But over time, we’ve encountered more and more issues. The app is extremely buggy and frequently sends guests incorrect information, even after multiple updates on the admin panel. Although they claim to support multiple brands, the system doesn’t handle them properly and often...
Country United States
Head of Operations
Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Duve is great at centralising guest communication and upsell flows in one place. It helps streamline pre-arrival, in-stay, and post-stay interactions, and the guest app makes it easy for guests to access information or make requests without having to call the front desk. It also does a good job with automated messaging and personalising content based on reservation data.

by Zoltan Molnar (Flexkeeping) on May 25, 2026

Question:

What differentiates this product or service from the competition?

Answer:

Duve stands out mainly through its guest-facing experience. The personalised guest app, the way it bundles communication, upsells, check-in flows, and digital guides into one cohesive interface, and the level of customisation it offers are usually stronger than what most competitors provide. Its automation around messaging and upsells is also more advanced and tends to feel more integrated into the guest journey rather than bolted on.

by Zoltan Molnar (Flexkeeping) on May 25, 2026

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Make sure you map out your entire guest journey before adopting Duve. The more clearly you define the touchpoints you want to automate like Check-in, upsells, messaging, guides, surveysm the more value you’ll get from the platform.

by Zoltan Molnar (Flexkeeping) on May 25, 2026

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Support

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Duve has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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2026

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