Ratings Snapshot

Certificate of Excellence

Read 66 reviews

#1 Popularity index

HT SCORE

100 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 65 in Hotel Guest Apps

Ease of Use

4.8/5

ROI

4.8/5

Implementation

4.8/5

Customer Support

4.7/5

Duve’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Duve App Overview

Top Alternative: Mews Online Guest Services

Duve App Overview

Engage with your guests from the moment the booking is confirmed, offering them access to information, recommendations, upsells, and more. Your branded guest app includes a personal area with the guests’ info as well as a chat. The Duve Guest-App is part of the entire Duve digital guest experience holistic platform, including online check-in wizard, smart upsells, payment processing, branded gu...

About Duve

Founded in 2016 | Headquarters in Tel Aviv-Yafo Israel | 17 employees

Duve is an innovative guest experience platform for end to end guest communication, online check-in, upsells, guest app, review optimization, and much more. The...

1/7

Integrates with

Booking Engine
Channel Managers
Property Management Systems

Browse integrations (17 verified)

Pros & Cons

95% recommend

General Manager from Boutique

The online check-in they ofer is probably the most well-rounded solution we have tried, the 2 integration with our pms including the data of upsells and room upgrad being pushed back automatically is amazing. We are imp...

Guest Experience Director from Resort

What's not to like? the best app so far! I like the ability to communicate with our guests easily, to inform them about special events in the hotel, and to give them the exact information but most of all the option ...

Chief Technology Officer from Boutique

Since we adopted Duve into our hotel tech stack, it's been game changing. Our business model is based on contactless self-check-in and lots of automation. What sold us on Duve was the amazing Pre-Check-In process. Allowi...

Owner from Vacation Rental in

Nothing. The software is great, do not think of anything beyond what exists today. I have nothing to add about it I have nothing to add about it I have nothing to add about it I have nothing to add about it I have ...

Guest Experience Director from Resort

In the upsells option - to make it easier to look at the order without exiting the selected category ( such as custom services).

Head of digital marketing from Other

We would be happy if there was an option to register for our club members to opt-in without transferring the customer to fill out the form on our website.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The Duve application is a one stop shop for guest engagement, making functionality accessible for many accommodation providers that is not found in the typical PMS suite. They are enabling hoteliers to understand and exceed guest expectations.

by James Bishop (SiteMinder) on December 13, 2021

See more answers (5)

Showing all answers to: "What does this product or service do well?"

Lachlan Mcpherson Co-Founder @ Felix Technology

December 10, 2020, Lachlan occassionaly uses the

Exceptional software to automate your business whilst increasing revenue. This platform not only paid for itself but has paid for all of our software costs with the additional revenue we are making. (Not to mention the indirect gains from all the time we are ...

Chris McKenzie Director of Sales, North America @ protel

December 10, 2020, Chris has seen a demo of the

Recently, I have become acquainted with the team at Wishbox. I'm excited to partner with them as their solution will enable hoteliers to upsell, check in online, maximize brand awareness and increase online review scores.

Steve Dow Chief Commercial Officer @ res:harmonics

October 14, 2020, Steve has tried the

For me, the principal advantages of Wishbox as a product/service are its simplicity (it's really easy for both guests and hosts to use) and the wide array of customisable features that are available.

Lachlan Mcpherson Director @ Felix Technology

August 10, 2020, Lachlan regularly uses the

Wishbox is the industry standard when it comes to Guest Experience applications, from the onboarding process, through to the results the product has been designed to solve one of the most challenging conundrums when developing software "How do you design a pow...

Lachlan Mcpherson Director @ Felix Technology

August 10, 2020, Lachlan regularly uses the

Wishbox is the industry standard when it comes to Guest Experience applications, from the onboarding process, through to the results the product has been designed to solve one of the most challenging conundrums when developing software "How do you design a pow...

Question:

What differentiates this product or service from the competition?

Answer:

Unlike other apps available to accommodation providers, the Duve application covers multiple parts of the guest journey in a single application. When resources are short in hotels, enabling their teams to understand one platform rather than multiple helps to cement the adoption of new technology.

by James Bishop (SiteMinder) on December 13, 2021

See more answers (5)

Showing all answers to: "What differentiates this product or service from the competition?"

Lachlan Mcpherson Co-Founder @ Felix Technology

December 10, 2020, Lachlan occassionaly uses the

This platform not only paid for itself but has paid for all of our software costs with the additional revenue we are making. (Not to mention the indirect gains from all the time we are saving.) We are so impressed with how quickly Wishbox is developing, the pr...

Chris McKenzie Director of Sales, North America @ protel

December 10, 2020, Chris has seen a demo of the

Wishbox is clearly on the leading edge of contact less technology. With the ability for hotels to tailor their messaging, streamline operations and improve service overall. In short Wishbox is highly customizable. Highly flexible and they are responsive to cus...

Steve Dow Chief Commercial Officer @ res:harmonics

October 14, 2020, Steve has tried the

Wishbox is very easy for both hosts and operators to set up - the process is not only quick but simple to understand. What's more, you have lots of control over settings and parameters, which makes customisation a doddle.

Lachlan Mcpherson Director @ Felix Technology

August 10, 2020, Lachlan regularly uses the

Wishbox not only streamlines the entire guest communication and experience process saving a great deal of time, it also has filled the missing ingredient for this space, revenue generation. By the use of it's upsells, deposit taking functions and access to a m...

Lachlan Mcpherson Director @ Felix Technology

August 10, 2020, Lachlan regularly uses the

Wishbox not only streamlines the entire guest communication and experience process saving a great deal of time, it also has filled the missing ingredient for this space, revenue generation. By the use of it's upsells, deposit taking functions and access to a m...

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

There are so many platforms to choose from when looking at guest engagement and you can end up falling down a rabbit hole looking at the different options or combination of platforms. Don't get stuck in the weeds of small functionalities. Make sure you trust the provider and their people to suppor...

by James Bishop (SiteMinder) on December 13, 2021

See more answers (5)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Lachlan Mcpherson Co-Founder @ Felix Technology

December 10, 2020, Lachlan occassionaly uses the

For the cost and what it has brought our business, we are incredibly impressed. I feel comfortable that Wishbox is already working on the next best things to add to their product. This platform not only paid for itself but has paid for all of our software cos...

Chris McKenzie Director of Sales, North America @ protel

December 10, 2020, Chris has seen a demo of the

Ensure that you have clearly noted your objectives in regards to must haves and nice to haves. From my experience, it is helpful for the company to have a good understanding of not just who your guests are, but what type of limitations you currently encounter....

Steve Dow Chief Commercial Officer @ res:harmonics

October 14, 2020, Steve has tried the

I would say that one piece of advice is to consider what works best for you as a company. Wishbox has lots of customisable options, so look at your business objectives and decide what works with those.

Lachlan Mcpherson Director @ Felix Technology

August 10, 2020, Lachlan regularly uses the

Let Wishbox streamline your business, it's a great investment. I have used this product in my own property management business, and now sell this to my clients through my technology business as it is a low cost, and high value driving product, all too rare in ...

Lachlan Mcpherson Director @ Felix Technology

August 10, 2020, Lachlan regularly uses the

Let Wishbox streamline your business, it's a great investment. I have used this product in my own property management business, and now sell this to my clients through my technology business as it is a low cost, and high value driving product, all too rare in ...