100 HT Score
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Mews Systems

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Cloud based Property Management System allows access anytime, from any device, letting you manage operations from any location, as long as you are connected to the Internet.

  • Based in Amsterdam
  • Founded in 2012
  • 34 employees on LinkedIn

Company Description

The Mews Commander Property Management System was built to suit the needs of modern hotels. Founded by ex-hoteliers who were frustrated b... read more

The Mews Commander Property Management System was built to suit the needs of modern hotels. Founded by ex-hoteliers who were frustrated by the lack of suitable platforms on the market, Mews Systems focused heavily on building a modern, intuitive user interface with user experience at the core. With time-saving features, including online check-in and real-time housekeeping, Mews provides hotels with the tools to save more, sell more and provide their guests with a modern, personalized experience.

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Mews Systems Ratings Summary

Recommend to a friend
95%
+19% above category avg.
Number of Employees 34 98% vs. category avg
Years in Business 6 97% vs. category avg
Mews Systems vs. Category Average
+9% 4.7 Ease of Use
+8% 4.6 ROI
+4% 4.4 Support
+13% 4.4 Onboarding

User Reviews

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Mews Systems

Reviewed on01/12/18

THE REVIEW

"Best PMS out there at the moment. Changing to a different PMS is always a pain and hard work. But in the long..."

"Best PMS out there at the moment. Changing to a different PMS is always a pain and hard work. But in the long term I believe it's beneficial to do. Mews is a choice you won't regret."

Pros

Mews has a drive to automate as much of the processes as possible and wants to be in the front-line of product development. Maybe that's in my opinion the biggest pro: the companies heart and focus on development and improvement. Besides that, I love the online check-in option and specially the customized reports you can generate with gazillion options including setting up schedules so you will receive your customized reports in your mailbox in the frequency you prefer.


Cons

We have two hostels and a hostel is a different product than a hotel. Mews relates more to hotels than hostels and it would be nice if there will be development or integrations with a focus on hostels.


  • Likelihood to Recommend
    4.5/5
  • Return on Investment (ROI)
    4/5
  • Customer Service
    3.5/5
  • Ease of Use
    5/5
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Mews Systems

Reviewed on01/12/18

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Reference Customers

Mews has completely changed our way to work. We can focus again on the most important thing in our hotel, which is our clients. The system is simple and only gives us what we need. The web based system gives us the access to any time. Check in online, Check in the lobby, in the room everywhere. As it is cloud based we can integrate anything with API's. The great surprise was, how easy the housekeeping team changed to the commander app and used it for the controlling of the rooms.
Michael Böhler General Manager Ambassador & Opera AG Zurich, Switzerland
Of course we've had to overcome a few barriers, but we're certain to have made the best decision in implementing Mews. In addition to the platform's flexibility and visual allure, their support team sets new standards.
André Henke Marques Resort Manager Northern Lights Village, Finland
Mews has changed the game of PMS systems once and for all. With an innovative mindset and forward thinking view on the industry, they are the best collaborators i have ever worked with. Urban House is a new 'hybrid' being both a hotel and hostel and this requires a special need - Mews can do that job for you.
Thomas Bagger Director Urban House, Denmark

Case Studies & News

  1. Mews Systems raises 1.5m EUR to accelerate and innovate hotel management Read more
  2. How Mews and Oaky are transforming the way hotels upsell and serve their Millennial travellers Read more
  3. Offering a 90s guest experience to your guests in 2017 Read more

Product Overview

What is the product or service they provide?

The Mews Commander Property Management System was built to suit the needs of modern hotels. Founded by ex-hoteliers who were frustrated by the lack of suitable platforms on the market, Mews Systems focused heavily on building a modern, intuitive user interface with user experience at the core. With time-saving features, including online check-in and real-time housekeeping, Mews provides hotels with the tools to save more, sell more and provide their guests with a modern, personalized experience.

read more

The Mews Commander Property Management System was built to suit the needs of modern hotels. Founded by ex-hoteliers who were frustrated by the lack of suitable platforms on the market, Mews Systems focused heavily on building a modern, intuitive user interface with user experience at the core. With time-saving features, including online check-in and real-time housekeeping, Mews provides hotels with the tools to save more, sell more and provide their guests with a modern, personalized experience.

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What makes them unique?

Cloud based PMS enables hoteliers to be able to manage their operations from anywhere in the world as long as they have an internet connected device.

read more

Cloud based PMS enables hoteliers to be able to manage their operations from anywhere in the world as long as they have an internet connected device.

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What types of hotels do they service?
  • Brand
  • Independent
What is the core value proposition?
What markets do they serve?

North America, South America, Europe, Asia Pacific, Africa

Price range for a single 150-room hotel
Monthly Fee
$250/month - $500/month
Multi-prop discount
Yes

Features

  • Mobile Concierge Solution & Built in online check-in:

    A mobile concierge solution, accessible to your guests in a native iOS experience or directly on the web. Including online check in, messaging, city guides and hotel services.

  • Integrated and Automated Payments:

    Introducing a fully integrated payment solution enabling mobile payments at the tap of a button. With Mews Merchant you can bypass the need for physical terminals, saving both time and money.

  • Smart Channel Management CRS integrations:

    Connect to a range of applications you are already using for channel management, point of sale, upselling and more. Increase revenues and drive down costs by enabling speed and efficiency across platforms.

  • Flexible and advanced Reporting tools:

    See your day at a glance with the user friendly Mews Commander dashboard. The platform was built to make information easily accessible, allowing you to generate customisable reports in seconds.

  • Integrated Housekeeping App:

    Have an overview of your housekeeping at a click of a button. The Mews PMS issues an informative graphic called the Activity Report, where one can see exactly when rooms are returned as ‘clean’ back to reception

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Implementation

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4.4

We love hotels and we want hotels to love us – which is why we try and make your own customer journey with us as hospitable as possible. We can have your hotel live within 5 days, and you can start to operate your hotel on the Mews Commander instantly. Training can be provided online or in person.

read more

We love hotels and we want hotels to love us – which is why we try and make your own customer journey with us as hospitable as possible. We can have your hotel live within 5 days, and you can start to operate your hotel on the Mews Commander instantly. Training can be provided online or in person.

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Support

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4.4
  • Customer success meetings Monthly
  • Approximate # of hotels per support rep 10-50
  • Updates Automatic updates deployed over the cloud
  • 24/7 support Live chat, Online knowledge base

Integrations

We strongly believe that hotels should have a 2-way connection with a Channel Manager. Today 95% of Mews hotels have a channel manager integrated, saving huge amounts of manual work whilst increasing sales by ensuring constant availability everywhere online. We integrated with a multitude of Channel Managers, you can find all partners on the Products Page.

 

Business Intelligence Platforms: D20, Fairmas, Google Tag Manager, Snapshot

Channel Managers: Siteminder, Availpro: Cubilis, TravelLine, WebHotelier

Reputation Management: Revinate, ReviewPro

Event Management: Letshare

GDS: TravelClick, HotelRez, Sabre SynXis/HotelRez

Guest Services: Nonius, OpenKey, QuickText

Housekeeping: RoomChecking

Marketing: MyHotelShop, Hotel Champ, Mailchimp, Rapibo, Trip Advisor

Passport Scanners: PassportScan

POS: Epicuri, iKentoo, Septim

Revenue Management: Hotel Scienz, Juyo Analytics, LodgIQ, Prix, RevControl

Upselling Platforms: GuestJoy, Oaky, Upsell Guru

Premium Integrations: Exact, Twinfield, Xero, Assa Abloy, Lightspeed, Untill

 

View all integrations

read more

We strongly believe that hotels should have a 2-way connection with a Channel Manager. Today 95% of Mews hotels have a channel manager integrated, saving huge amounts of manual work whilst increasing sales by ensuring constant availability everywhere online. We integrated with a multitude of Channel Managers, you can find all partners on the Products Page.

 

Business Intelligence Platforms: D20, Fairmas, Google Tag Manager, Snapshot

Channel Managers: Siteminder, Availpro: Cubilis, TravelLine, WebHotelier

Reputation Management: Revinate, ReviewPro

Event Management: Letshare

GDS: TravelClick, HotelRez, Sabre SynXis/HotelRez

Guest Services: Nonius, OpenKey, QuickText

Housekeeping: RoomChecking

Marketing: MyHotelShop, Hotel Champ, Mailchimp, Rapibo, Trip Advisor

Passport Scanners: PassportScan

POS: Epicuri, iKentoo, Septim

Revenue Management: Hotel Scienz, Juyo Analytics, LodgIQ, Prix, RevControl

Upselling Platforms: GuestJoy, Oaky, Upsell Guru

Premium Integrations: Exact, Twinfield, Xero, Assa Abloy, Lightspeed, Untill

 

View all integrations

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Click here to inquire about an integration not listed

Frequently Asked Question

  • DO YOU INTEGRATE WITH CHANNEL MANAGERS?

    We strongly believe that hotels should have a 2-way connection with a Channel Manager. Today 95% of Mews hotels have a channel manager integrated, saving huge amounts of manual work whilst increasing sales by ensuring constant availability everywhere online. We integrated with a multitude of Channel Managers, you can find all partners on the Products Page.

  • WHAT TRAINING DO YOU OFFER?

    We have a great Mews University, with videos covering the easiest tasks, to the most advanced configuration settings. Besides this, when we onboard a new hotel we come on site for 2-3 days to conduct trainings for the team and help them with imports, and getting the team comfortable.

  • CAN YOU INTEGRATE WITH OUR ACCOUNTING SYSTEM?

    If you use a Cloud Accounting system, then integrations are very quick and easy. If you use an old style accounting program, we have built a lot of great Excel exports of Accounting Reports that can be used to import the data from Mews into you accounting system.

  • HOW LONG DOES IT TAKE TO BUILD MY HOTEL?

    In the Cloud its super easy and quick to build a new hotel, your hotel can be built within 2 business days from signing your agreement with us. We will guide you through our Mews University on an initial conference call, so that you can immediately get the basic training. Then if needed we can come on site for further training.

  • DO YOU OFFER A GREAT SOLUTION FOR RESTAURANTS AND BARS?

    Yes we have a great integration with the Cloud based Lightspeed POSsolution. This fully mobile system compliments Mews perfectly, built for bars and restaurant of any size, serving customer in a modern way. Besides this key partner, we offer a number of other integrations, which you may find on our Products Page.

  • CAN I KEEP MY HISTORIC DATA?

    Generally when hotels move to a new PMS, its the perfect time to clean house, as most of the profile in the legacy systems are badly maintained. Its possible to import guest profiles into Mews, but we suggest to clean up the database prior to the import. You would not want 10,000 profiles for “John Smith” in your brand new system. As part of the onboarding we have a great import tool for all future bookings.

  • DOES YOUR PMS HANDLE GROUP BOOKINGS?

    Yes our system is built to handle hotels up to 2,000 rooms, our largest hotel today features 1200 units. An important part of the business for this type of hotel are groups, and we have built a number of custom features that allow quick and painless management of your groups business. You want to ensure you can quickly manage, check-in/out and run reporting on your groups, which is often at the core of larger hotels.

  • WHAT CUSTOM SOLUTIONS DO YOU OFFER TO HOSTELS?

    Hostels are a completely different animal, and we understand the need for Beds, Dorms and Private Rooms as different space types, allowing you to pull RevPab, Bed Occupancy and Guest counts. We have customised the entire system to also cater to hostels, making group bookings, group check-ins, easy cashiering, custom booking engine, etc. to ensure we meet all the needs of some of the largest hostels in Europe.

  • HOW DO YOU ENSURE THAT OUR DATA IS STORED SECURELY?

    We have built our solution on Microsoft Azure’s Cloud platform, which has some of the highest levels of security ensuring your guest data is safely handled. We run backups on multiple locations, to ensure we never miss a beat. No one has access to your hotel data except for your team.

Post a Question

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Mission Statement

We believe that the best technology is discreet, helpful, unobtrusive and sleek, like the finest hosts and concierges in our industry. We believe that if you let people look after people, and you let technology look after the admin, the world will be a much more hospitable place. This is why we're building tools that encourage real connections with your guests.

read more

We believe that the best technology is discreet, helpful, unobtrusive and sleek, like the finest hosts and concierges in our industry. We believe that if you let people look after people, and you let technology look after the admin, the world will be a much more hospitable place. This is why we're building tools that encourage real connections with your guests.

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Founding Story

Richard and I met each other 6 years ago at a Czech Fashion Show, where they were presenting last season’s collection to a crowd of hipsters, bloggers and 2 misplaced hoteliers. Richard told me about his vision for a hotel he was building in the heart of Prague, and how technology was going to be a big factor in making it the most forward thinking hotel in the city.

As time went by, the hotel construction progressed, and certain decisions were made to facilitate the vision of making the hotel more like a home than a hotel, and purposely it was built without a reception area to create a true feeling of home. Guests would be welcomed at the door by hosts carrying iPads, who would check-in guests from the comfort of the living room. Guests could communicate and order services through customized apps, and have curated city guides to experience the city like a local.

As the hotel came closer to its opening day, it was time to start finding the system that could cater to this customized and mobile experience. A long search ensued, with the resulting frustration and realization that no system on the market in 2012 could facilitate a true mobile experience, with integrated concierge applications, tokenized payments and automatic reservation management.

SOMETIMES, IF YOU WANT SOMETHING DONE RIGHT, YOU’VE GOT TO DO IT YOURSELF

At this point Richard convinced the hotel owner to give him the budget which would have been spent on Oracle or any other “industry leading” supplier and he would build his own guest solution. He hired a graphic designer and brought in 2 developers and started building plans to rethink guest technology.

I joined the project a few months in, having left my career at Hilton, excited by the prospect of bringing some real change to the hospitality industry. After our initial discussions it became clear that in order to rebuild hotel technology, you cannot simply build guest apps, and then integrate them into the existing infrastructure, as we learned that the “Oracles of the world” did not have great open API’s and wanted top dollar to allow us to integrate into them. The only solution remaining was to start at the basics… so we built our own cloud based Property Management System.

At least if we owned the system in the backend, we could build it with a great open infrastructure for others to connect to and at the same time learn everything about our guests, as we would be the backbone system that stores and secures all guest data. We know who our guests are, where they book from, how much they spend, where they live, why they are travelling, their e-mail address, etc. This data would allow us to cater to those guests with specific solutions.

THE REAL TEST

The Emblem opened in September 2013, with a system that had one fifth of the functionality it should have had, it was constantly crashing and their accountants had put our heads on dart boards as none of the reports were matching up, it did not handle the multi-currency environment, could not calculate VAT over the deposits correctly, etc.

But we learned quickly, and deployed a new version almost daily with new features, fixes and new integrations. Within two months of opening we connected a channel manager with 2-way connectivity, built a connection to a payment gateway that stored credit cards, integrated into the facility management system (ensuring the rooms were at the perfect temperature as guests arrived to their rooms) and connected the restaurant system.

CAN WE SELL THIS THING?

Once we were confident that the system was working properly, we had to go find our first clients, so we started walking-the-talk and learned quickly that hoteliers always wanted to know which other hoteliers had taken the plunge before them… which was hard, because no-one except for the Emblem had. So we received endless: “thanks, but come back when you have at least 20 hotels live”.

Luckily after months of presentations we had found several friends and visionary hoteliers (Thanks Monika, Luca and Nah-Dja) who were willing to take a risk and see what we could do for them.

We found a basement office on the Old Town Square in Prague, had actual clients, accountants and many more challenges to solve. We were in business.

THE CLIMB TO THE TOP

Our biggest supporter was Nah-Dja, a Dutch hotelier in Prague who was running the 350 unit Mosaic House and bought in to our vision early on. We embarked on the journey to onboard his hotel-hostel-hybrid which was 6 times the size of the Emblem with huge amounts of group business and brand new challenges to solve. As we onboarded the hotel, everything that could go wrong went wrong and after 30 hours of non-stop work, we considered pulling out as the system simply was not ready for this scale-up. Our developers however persisted and released upgrades at record speed, and 3 days in, the system stabilized and Mosaic House was live. We spent many months improving the ability to cater to hostels, as we learned quickly they were a complete different logic and configuration compared to hotels… and a market we had never even considered.

To date Nah-Dja is still our biggest supporter, and willing to try any of our crazy ideas/apps/integrations first. The hotel is now bringing in more revenue than ever before, and over delivering in guest satisfaction. It shows that innovators may not always win, but when they do, they can win big.

FAST FORWARD

Today we have hotels in 18 countries, the largest property being 1200 beds, with fully automatic check-in features, and many more modern integrations that allow hoteliers to focus on creating great guest experiences rather than tedious administrative tasks.

We are excited to tell you what we have planned next… so watch this space.

Matthijs Welle – CEO

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